Growth Jobs in Gambia.
All active Growth roles based in Gambia.
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Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Expanding our merchant network and caring for our existing businesses are very important to us. Therefore, we are looking for a Merchant Opening Territory lead passionate about driving business growth and enhancing merchant satisfaction. Reporting to the Merchant Opening Regional Lead, you will oversee the deployment of merchant products and effectively lead a merchant opening team within a specified zone. Your day-to-day activities will involve detailed planning, rigorous coordination, and the implementation of best practices in merchant onboarding and support.
In this role, you'll;
- Supervise a team of field-based merchant openers.
- Support the merchant strategy in specific locations in The Gambia and ensure activities align with quarterly objectives to grow our operations.
- Train, manage, and assist merchant openers daily.
- Follow up on individual performance and assist with the preparation of team reports.
- Assist with the onboarding of specific big partners.
- Do a follow-up on all the inbound from the support team in a specific location.
- Provide feedback from existing merchants or prospects about their needs, problems, or technical issues encountered in the field with the merchant product.
- Assist and provide feedback from daily openings and BTL activities in specific locations.
Key details
- Location: This is a field role. You will be based in Kotu and may travel to other field locations across the country as needed.
- Work authorization in The Gambia.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 3+ years of relevant work experience specifically managing a network in Gambia, including at least 1 year managing field-based teams (+50 persons).
- Fluent in English.
- Good knowledge of local languages is a must.
- Must have worked and overseen merchant network activities in Gambia.
You might be a good fit if you
- Communicate effectively and often, both in writing and in person, to the point of over-communication.
- Are detail-oriented and strive for excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets.
- Enjoy owning projects - you're autonomous yet know when to escalate problems.
- Have built and led strong teams in achieving key results.
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
- Willing to go the distance to get something done.
- Adjust quickly to changing priorities and conditions.
- Think about culture and process from the user's perspective.
- Are tech-savvy: comfortable navigating Excel and onboarding to new tools.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
People Partner
Share this job
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people's experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.
You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.
In this role, you'll;
-
Support Organizational Design & Effectiveness
- Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.
- Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.
- Support managers on change management, team design, and culture alignment as their orgs scale.
- Contribute to cross-functional projects that enhance employee experience, performance, and engagement.
Learning & Development Collaborations
- Partner with the L&D team and business leads to identify development needs and learning priorities across functions.
- Support individual development planning and ensure learning insights are embedded into performance and career frameworks.
- Track participation, to inform continuous improvement of learning initiatives.
Talent Management & Growth
- Partner with leaders to map career paths and growth frameworks across their teams.
- Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.
- Build visibility into succession planning, and emerging talent across Wave.
- Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.
Grow our Talent & Development Programs
- Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.
- Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.
Strengthen Employer Branding
- Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.
- Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.
Key details
- Location: You'll work from our office in Abidjan and may travel to field locations.
- Work authorization in Côte d'Ivoire.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 5-8 years of experience in Recruiting, Learning & Development, Talent management, or HRBP in a high-growth environment
- A degree in Business Administration, Human Resources, or equivalent.
- French and English proficiency.
- Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.
- Hands-on operational experience in managing employee relations.
- Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.
- Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.
You might be a good fit if you
- Are strategically minded but operationally hands-on. You can design frameworks and also execute them.
- Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.
- Are analytical and data-informed, using insights to guide decisions and measure impact.
- Excel at building relationships and trust, partnering across multiple levels and cultures.
- Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
As a People Partner - Support, you'll assist Wave's call center team in The Gambia through strategic, operational, and thoughtful execution of people team deliverables. Through an employee-first mindset, you will build quality relationships with stakeholders. You will work collaboratively with the country's Support Team and People Teams to execute and align specific team strategies with the company's objectives.
On a daily basis, you will, on behalf of Wave's people team, help and accelerate a culture of excellence where people feel engaged and inspired to deliver phenomenal business results.
In this role, you'll;
- Work closely with the Support department to coordinate an HR strategy that aligns with the team's OKRs. This may involve identifying where the department or people team needs to develop or reassign talent or change management and reporting lines.
- Identify opportunities to improve organizational effectiveness through structure reorganization, employee engagement, and retention with Group/Team Leads.
- Collaborate with the Support Leads to ensure follow-up on performance management workflow implementation. This includes regular feedback, ensuring 1:1s happen, coaching, and career growth conversations. It may also involve helping leads set OKRs, tracking progress, conducting performance evaluations, and following up on PIPs.
- Conduct regular audits of employee sick time records to ensure proper documentation and adherence to company policies.
- Manage and track employee tenure changes for BHR (Benefit and Health Review), ensuring timely updates and compliance with company policy.
- Update employee-level changes, ensuring they are accurately reflected in HR systems and employee records.
- Manage employee work accommodation requests and collaborate with local doctors or medical professionals to assess and facilitate appropriate workplace adjustments.
- Coordinate the creation and delivery of explanation letters for employees as required.
- Track adherence to HR policies and targets, ensuring key HR metrics are met, including attendance, compliance, and process timelines.
- Work with the Support Group Leads and teams to address recurring absenteeism and offer solutions to improve attendance rates.
- Help with employee recruitment, onboarding, resignations, terminations, and contract completions, including conducting exit interviews and ensuring proper documentation.
- Audit overtime submissions to ensure compliance with company policies and local labour laws.
- Perform other HR-related tasks as required and work closely with the HR team to support day-to-day operations and HR initiatives.
- Create a positive work environment and foster employee engagement through employee recognition and reward programs, team-building activities, and career development conversations. You will be responsible for implementing retention strategies to reduce employee turnover in the department.
- Build positive relationships with the team members and create an environment of trust and high impact.
Key details
- Location: You'll work from our office in Kotu.
- Work authorization in The Gambia is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- A degree in HR, Labor Law, or a related field.
- Fluency in English.
- Minimum of 5 years of experience in HR management, Recruitment, and Employee Experience.
- Good experience in various HR functional areas, especially organisational development and discipline.
You might be a good fit if you
- Demonstrate analytical thinking, problem-solving, and decision-making abilities. For example, you could be the think tank of your organization and develop innovative solutions to all people-related issues.
- Have solid interpersonal and communication skills, both verbal and written - you write well and keep detailed notes.
- Demonstrate credibility and integrity in your communications to ensure that feedback and information flow upwards and downwards—you must be compelling and earn people's trust.
- Have the ability to listen, re-adapt, re-iterate, and understand the needs of employees.
- Are flexible and can manage multiple, complex issues and can prioritize projects.
- Can collaborate and build cohesion with other people and team members. You come from a "We" first approach rather than an "I" mindset.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Support Quality & Training Officer to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.
In this role, you'll:
- Develop customer support training materials like digital presentations, manuals, and instructional videos.
- Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.
- Prepare procedures and policies regarding sales techniques and the appropriate support representatives' conduct.
- Ensures the customer Support Representatives adhere to predetermined quality assurance standards and the business’s standard operating procedures.
- Schedule and conduct training sessions on various customer support topics to prepare and support new employees.
- Train experienced employees on new or updated customer support procedures to improve performance.
- Observe the daily operations of the customer support employees and identify any areas of improvement.
- Liaise with team leaders and managers to conduct on-the-job coaching.
- Measure the effectiveness of training sessions and prepare individual or team progress reports.
- Ensure employees keep up their productivity and maintain high levels of customer satisfaction.
- Use a quality monitoring data management system to compile and track performance at the team and individual levels.
- Provide verbal and written feedback delivery to support representatives monthly and as appropriate.
Key details
- Location: The Gambia.
- Contract type: Permanent.
- Work authorization in The Gambia is required.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluency in local languages and English.
- At least 1 year of experience as a Customer Support Representative.
- 1 year of experience as a Quality and/ or Training Officer.
- Proficiency with computers, Google Docs, and performance management software.
- Strong knowledge of customer service processes.
- Strong abilities to monitor and conduct training.
You might be a good fit if you
- You can discern priority tasks.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are client-oriented and have strong interpersonal skills.
- Have a strong ability to schedule training sessions via Zoom or Google Meet tools.
- Are a diplomatic speaker.
- Have a teamwork spirit.
- Are available every day of the week, including weekends, if necessary.
- You have significant experience training large teams.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Are you driven, detail-oriented, discreet, and great at fostering relationships? An incredible opportunity awaits you to join Wave's expanding talent team and contribute significantly to our mission as we go through a fascinating growth period.
Based in The Gambia, you will be responsible for mass/high-volume recruitment in our Support team, including coordinating recruitment days and medical checkups, and onboarding and integrating new employees.
In this role, you'll:
- Manage end-to-end Support hiring processes (sourcing, screening, interviewing).
- Coordinate recruitment events and medical evaluations.
- Cultivate talent pools and ensure exceptional candidate experiences.
- Collaborate with various departments for seamless onboarding.
- Champion Wave's culture, values, and practices
Requirements
- Fluent in English and Wolof.
- A degree in HR, Business Administration, Communication, or equivalent.
- HR background and experience building effective partnerships and taking ownership of the entire recruitment cycle (sourcing, interviewing, hiring) would be an advantage.
Key details
- Location: You'll work from our office in The Gambia.
- Work authorization in The Gambia is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space
You might be a good fit if you
- Are a can-doer and thrive on executing objectives.
- Exceptionally organised and pays close attention to detail.
- Communicate effectively and often, both in writing and in person, to the point of over-communication.
- Are incredibly adaptable and experienced in fast-paced environments.
- Enjoy networking and meeting new people, and thrive at building new relationships.
- Dive into new challenges and enjoy identifying creative solutions - hiring for every role at Wave is unique!
- Are incredibly curious about how pieces fit together and use this learning to build optimal solutions.
- Adept at independently navigating complex relationships.
- Are tech-savvy and enjoy automating processes.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave