About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest-growing, exciting logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics?  Check out our website!  www.its4logistics.com

About the Position

Under the general direction of the Director of Strategic Partnerships, the Network Account Manager (NAM) plays a critical role in keeping ITS’ competitive advantage by providing the highest quality of service. The Network Account Manager is responsible for growing and maintaining existing client relationships, as well as developing new customers. The NAM prospects small-to-mid-sized manufacturers and distributors discussing how our innovate logistics solutions can effectively tackle their distinctive challenges. Leading a team of operators, this position ensures the operational and people dynamics of the team are executing at the highest level of excellence. The Network Account Manager is ultimately responsible for the team’s measured sales growth.

Principle Accountabilities

• Proactively solicits existing accounts for new opportunities, documenting, communicating, and executing all business requirements.
• Conducts thorough research to understand prospects’ business needs and challenges.
• Respond promptly to inbound leads generated by marketing efforts.
• Qualify leads to determine their potential fit for our logistics solutions.
• Proactively on-boards and develops new customers including creating, updating, and maintaining new and existing SOPs.
• Works closely with the Outside Sales team to help develop and leverage the sales strategy to land new opportunities for both new and existing customers.
• Ensures customer interactions and feedback are entered into the CE.
• Prices all opportunities (ad-hoc, bid board, dedicated, etc.)
• Maintains the client pipeline and hits internal CRM KPI’s established
• Negotiates customer rates and creates RFPs
• Manages/performs monthly Customer Status Reporting (KPIs, new business, downturns, etc.)
• Manages/performs all billing audits to ensure accurate billing, addressing any past due invoices.
• Completes monthly and annual business plans, projections, and conducts annual/semi-annual business reviews.
• Participates and actively contributes to Team Sales Meetings.
• Performs other duties as assigned.

About the requirements

• Bachelor’s degree in business, logistics, or related field preferred. Training/certification or equivalent experience may be substituted.
• 2 year minimum sales experience in a hyper-growth environment, logistics industry specific-experience required.
• Experience managing/leading sales teams
• Proficient with Microsoft Office applications
• Leader first, exhibiting our company values day in and day out.
• Growth and sales oriented, with an energetic and positive attitude.
• Ability to identify, evaluate, and implement an improved process cohesively, involving multiple party stakeholders.
• Ability to communicate effectively to internal and external stakeholders, both verbally and in writing.
• Excellent attention to detail, organizational, and time management skills.
• Ability to influence and lead team members towards a common goal, managing team dynamics and providing development opportunities.
• Ability to thrive in a fast-paced team environment, without compromising quality or customer care.
• Ability to make diligent and quick decisions, driving results through others and offering constructive criticism when appropriate.
• Strong work ethic.

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About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest-growing, exciting logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded individuals, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills and provides everything you need to go all-in on yourself, your teammates, and our clients.

We empower our team members to become champions in their fields by nurturing a culture built on honesty, adaptability, and commitment. Here, your directness and resilience are celebrated, and your willingness to hold yourself and others accountable to shared goals drives success. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

About the Position

The Director of Drayage & Intermodal plays a critical leadership role within the Brokerage Division, driving the growth and long-term success of ITS’s Drayage strategy. This position is responsible for expanding our Drayage Brokerage footprint, cultivating new customer relationships, and strengthening existing partnerships. As a strategic leader, the Director will shape the vision and roadmap of the Drayage Division, partnering closely with IT to implement efficiencies, introduce new processes, and ensure adoption of the latest technology across the team. While not directly managing day-to-day operations, the Director will guide overall Drayage Brokerage performance, ensuring alignment with company goals and long-term growth objectives.

 Principle Accountabilities:

• Foster a thriving team culture, upholding values and expectations to lead the Drayage division.
• Own revenue and margin goals; track pipeline, forecasts, and performance.
• Oversee pricing, service execution, and capacity planning to support growth.
• Align division strategy with company objectives and market trends.
• Establish and monitor KPIs for division performance.

• Drive sales growth by prospecting, closing, and expanding drayage accounts (importers, exporters, freight forwarders, BCOs).
• Build and maintain executive-level customer relationships, act as account lead for key clients.

• Lead customer onboarding, contract negotiations (RFPs, rate agreements), and billing audits to ensure accurate reporting and billing.

• Translate customer needs into operational solutions; oversee teams to ensure service quality.
• Deliver tailored presentations, proposals, and pricing; align on Scope of Work requirements with the customer.

• Partner with IT to enhance customer-facing technology and visibility tools.

• Determine ROI to submit business proposals for automation through a process improvement context.
• Resolve issues promptly and effectively.
• Provide cross-training and staffing coverage.
• Maintain departmental checklists for accountability.

About the requirements

The ideal candidate combines proven sales success with deep knowledge of port/rail drayage, customer requirements, and the competitive landscape of Drayage. Accustomed to working in a very fast paced environment and will be flexible in nature. Additional attributes we seek include:

• Bachelor’s degree in business administration, Supply Chain or related field preferred.
• Minimum 5-year leadership experience in logistics, transportation, supply chain or related field, in a high-growth environment.
• Excellent written and verbal communication skills.
• Service-oriented attitude.
• Ability to prioritize when faced with multiple projects with competing deadlines.
• Strong work ethic.