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Senior Technical Business Analyst
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Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 is expanding globally and we are seeking a Senior Technical Business Analyst with a Business Intelligence focus to join our Information Technology Group. In this role, you will gather and translate business requirements into actionable insights, ensuring the effective flow of information and data across the organization. You will collaborate with stakeholders to define, validate, and deliver business intelligence (BI) solutions, leveraging strong analytical skills, technical expertise, and communication abilities to support organizational goals.
This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL / Atlanta, GA / Las Vegas, NV / Center Valley, PA
Responsibilities
- Collaborate with stakeholders to understand and translate business needs into clearly defined, documented requirements for bugs, enhancements, and system developments.
- Create and maintain deliverables including vision/scope documents, requirements, mockups, designs, and flow diagrams.
- Manage stakeholder requests using established SDLC practices to maintain accountability and traceability.
- Conduct User Acceptance Testing (UAT) with stakeholders to validate that deliverables meet requirements and customer needs.
- Provide support in creating and tracking project deliverables and work items in the ticket tracking system.
- Contribute to and enforce the adoption of Business Intelligence solutions across teams.
- Support the development of key metrics and shared goals to measure success.
- Ensure BI governance, data accuracy, and effective communication of insights to cross-functional stakeholders.
Qualifications
- 5+ years of experience in business analysis of data movement and business intelligence reports.
- Advanced experience with requirements elicitation, stakeholder management, and solution documentation.
- Proficiency in BI tools such as Tableau and ETL tools.
- Experience with data sources including AWS Redshift, Postgres, SQL Server, Amazon Athena, Excel, and flat files.
- Strong SQL skills (T-SQL, MySQL, PostgreSQL).
- Experience working with large datasets, Enterprise Data Warehouses, and Dimensional Databases.
- Advanced understanding of SDLC processes and experience with Agile frameworks (KANBAN, Scrum).
- Familiarity with Jira and Confluence is a plus.
- Excellent organizational, communication skills (English) and problem-solving skills with the ability to prioritize multiple tasks and adapt to changing priorities.
- Bachelor’s degree in Computer Science, Information Systems, or related field Experience in lieu of a degree may be considered.
- Certifications in Agile Scrum or PMP are a plus to have.
#LI-BN1
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Apply to Shift4KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
We are seeking a Staff Software Engineer to join the KSAT Architecture Team — the engineering powerhouse behind our core product. This is a full-stack role requiring mastery of a Ruby on Rails backend, modern front-end technologies (Vue 3+, Svelte), and complex AWS infrastructure. As a Staff Engineer, you are a technical leader in day-to-day operations. This is not a people-management role; instead, you will drive direction through architectural ownership, high-impact code contributions, and cross-team influence. You will navigate a platform ecosystem & microservices, many of which are deployed across 6 AWS regions, ensuring we meet rigorous FedRAMP Moderate, SOC 2, and ISO 27001 standards.This individual in this role is responsible for developing new and exciting products for KnowBe4’s customers, alongside other engineers in a fast-paced, agile development environment.
Requirements:
- Architectural Leadership: Own the evolution of major subsystems, including GraphQL APIs, event-driven service communication (EventBridge/SQS), and data scaling.
- Full-Stack Development: Deliver primary technical contributions across Ruby/Rails APIs, SvelteKit/TypeScript frontends, and AWS serverless infrastructure.
- Scaling Operations: Optimize our serverless background processing framework, currently supporting 400+ Lambda-backed workers.
- Data Strategy: Architect multi-tenant patterns across MySQL, PostgreSQL, DynamoDB, and Redis while maintaining strict tenant isolation and compliance.
- Cross-Functional Coordination: Translate strategic goals into technical roadmaps, collaborating with Product, Security, and Infrastructure teams.
- Mentorship: Set the bar for code quality and architectural patterns through rigorous reviews and technical guidance for senior engineers.
Qualifications:
- BS + 10 years of experience OR
- MS + 5 years of experience OR
- Ph.D. + 4 years of experience
- Backend & Systems: 5+ years of scaling production Ruby on Rails apps. Expertise in GraphQL (batch loading, complexity management) and relational database tuning (MySQL/Postgres) for high-traffic multi-tenant systems.
- Frontend Mastery: Proficiency in modern frameworks (Vue Preferred, Sveltekit or React) and strict TypeScript. Proven ability to lead large-scale frontend migrations using Vite and Tailwind CSS.
- Cloud: Deep experience with AWS (ECS/Fargate, Lambda, EventBridge, S3). Strong proficiency with Terraform for Infrastructure-as-Code and GitLab CI/CD.
- Distributed Systems: Experience designing event-driven architectures and managing asynchronous processing at scale.
- Leadership: Demonstrated experience at the Staff level—writing Architecture Decision Records (ADRs) and building for compliance-regulated environments (FedRAMP/SOC 2).
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for:
To support our mission, we’re looking for a hands-on DevOps Engineer to join our team. In this role, you’ll help design, build, and maintain scalable and highly available infrastructure supporting our production environments. You’ll work closely with development teams to modernize systems, improve CI/CD pipelines, and ensure reliable, secure deployments across our platforms. We’re especially excited about people who enjoy digging into complex systems, staying calm under pressure, and continuously improving “how we run things” - whether that means introducing new tooling or refining proven approaches.
- Design, build, and maintain highly available, scalable cloud infrastructure supporting production workloads
- Contribute to modernization initiatives, helping transition legacy systems into cloud-native architectures
- Own the full lifecycle of containerized services - from local development environments to production deployments
- Apply security best practices across the software delivery pipeline, embedding security into every stage of development and deployment
- Design and maintain CI/CD pipelines using GitLab, collaborating closely with development teams to accelerate safe, reliable software delivery
- Build and maintain observability solutions using tools like Prometheus, Grafana, and VictoriaMetrics, ensuring engineering teams have clear visibility into system health, performance, and incidents
- Manage and operate centralized log aggregation and search infrastructure using the ELK stack/VictoriaLogs
- Define and maintain infrastructure-as-code standards across the organization
- Participate in on-call rotation and incident response, driving root cause analysis and long-term remediation
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- 4+ years of experience in DevOps, Site Reliability Engineering, or Platform Engineering roles
- Strong hands-on experience with Kubernetes in production environments - cluster management, networking, scaling, and troubleshooting
- Hands-on experience migrating or re-architecting applications from tightly coupled systems to distributed, cloud-native patterns
- Solid understanding of cloud and on-premises networking - subnets, load balancers, DNS, firewalls, and service mesh concepts
- Hands-on experience with GitLab for source control, CI/CD pipeline management, and GitOps workflows
- Experience with identity and access management, including Keycloak configuration and integration
- Familiarity with security operations concepts and threat visibility tooling
- Comfortable with ambiguity and able to balance long-term architecture thinking with day-to-day operational needs
Preferred Skills and Experience:
- Background in database operations and reliability for relational databases beyond day-to-day administration
- Practical experience operating and maintaining PostgreSQL databases in production
- Prior work in regulated or security-sensitive industries
- Experience with SIEM platforms and security event monitoring
What we offer:
- Centrally located offices in Tampa
- Hybrid work from home and office schedule
- 20 vacation days/year in a full-time position
- Free drinks and weekly team lunch
- Personal and professional development potentialities and room for creative ideas
- An international team”
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Partner.
Privacy Policy of AnyDesk
Ready to apply?
Apply to AnyDesk
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for:
To support our mission, we're seeking a skilled and motivated Database Administrator (DBA) to join our team. In this role, you'll help ensure our databases run smoothly, securely, and efficiently around the clock. You'll take ownership of installing, maintaining, configuring, and optimizing our database environments - keeping data flowing effortlessly across the company for both backend operations and user-facing needs. We're especially excited about candidates who enjoy exploring the "best possible way" to do things - whether that means embracing new technologies or building on trusted, proven approaches.
- Manage and support database systems within a complex infrastructure, proactively monitoring performance and addressing issues with a hands-on mindset
- Maintain strong security and integrity across all database environments
- Analyze, fine-tune, and optimize database performance, including diagnosing and resolving performance challenges
- Collaborate across departments to support users, contribute to key IT projects, and ensure seamless database operations company-wide
- Drive the ongoing evolution of our database systems and related infrastructure
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- 3+ years of experience working as a Database Administrator
- Solid proficiency in PostgreSQL
- Excellent written and verbal communication skills in English are mandatory
Preferred Skills and Experience:
- Experience with additional database platforms such as MS SQL, MySQL, or MariaDB
- Familiarity with cloud database services
- Strong troubleshooting and performance tuning abilities
- Great communication and collaboration skills, with a calm, team-oriented mindset
- Natural curiosity and the ability to work through complex technical issues with a structured, logical approach
- Performing "Under Pressure”
What we offer:
- Centrally located offices in Tampa
- Hybrid work from home and office schedule
- 20 vacation days/year in a full-time position
- Free drinks and weekly team lunch
- Personal and professional development potentialities and room for creative ideas
- An international team”
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Partner.
Privacy Policy of AnyDesk
Ready to apply?
Apply to AnyDesk