Position

Interactive Brokers seeks high-level, serious individuals with a client services background and a professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will be able to troubleshoot and explain complex subjects and identify opportunities for technology-based improvements.

Responsibilities

• Resolve routine and complex client service issues thoroughly and expeditiously via phone, email, and chat, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a wide array of themes, including the operability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, trading modules and analytical tools.
• Cash deposit and withdrawal activity, position transfers, and account administrative functions
• Product availability and attributes
• Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions
• Margin calculations, commission structure, interest and fees
• Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures.

Qualifications, Skills & Attributes

Minimum qualifications:

• Bachelor’s or advanced degree in finance, economics or a related field
• 2-3 years of experience in client services or related field.
• Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email and online chat
• General understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed-income
• Languages: Fluent in English + Russian/Spanish/Italian/French/German
• Ability to work in a dynamic, medium-size office environment
• Candidates must have an EU passport or a qualifying work permit/residency to work in Estonia.

Company Benefits & Perks 

• Discretionary, performance based bonus
• Private health insurance, sport activity compensation
• Stock incentive plan
• Daily food allowance in the office
• Great atmosphere with friendly and exceptional colleagues and frequent company outings.

*The benefits package will be reviewed regularly and may be subject to change.

Job Description & Responsibilities

TAC associates focus on ensuring a solid user experience through the responsive support of our trading software. As a technical assistance team member, you assist clients with inquiries about our software products. You serve as a liaison between internal teams and clients to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues related to our trading client programs. We need a TAC associate that will be probing and analytical, with the ability to recognize, test, and escalate new bugs within our software while assisting our clients with the following: 

• Technical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets
• Problem management with a focus on wide-scale technical issues
• Liaising between internal teams and clients to ensure a prompt and effective resolution of bugs and issues
• Managing escalations of technical issues to our development team
• Addressing client enquiries regarding IBKR’s two-factor secure login system

Requirements

• Two years of experience in Windows/Mac software and hardware support, connectivity and networking support, Java familiarity, and experience in managing a team an advantage
• Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
• Languages: fluency in English and Russian is a must. Any other European languages are an advantage.
• You will be part of a team that is building one of the world’s strongest brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate growth.

Company Benefits & Perks 

• Discretionary, performance based bonus
• Private health insurance, sport activity compensation
• Stock incentive plan
• Daily food allowance in the office
• Great atmosphere with friendly and exceptional colleagues and frequent company outings.
  *The benefits package will be reviewed regularly and may be subject to change.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE: 

Join the Genius team helping sportsbooks level up with live data, expert services, and fan-first experiences that drive global engagement.  

This role is all about turning real-time game data into accurate odds and market insights, helping power a fast, fair, and engaging betting experience. You’ll monitor live events, react quickly to in-game action, and support the delivery of high-quality trading services to our partners. 

A Service Provider position in our Trading team is a great fit if you:

• Study at university and want a flexible side opportunity
• Want to earn extra income without a fixed schedule
• Are curious about sports trading / sports tech and want to get your foot in the door

WHAT YOU'LL DO:

• Trade live US sports matches on behalf of our clients
• Monitor and manage data from multiple real-time sources

WHAT YOU'LL BRING:

• Into US sports — basketball, baseball or American football — or curious enough to learn fast
• Sharp with logic, numbers and quick decisions
• Comfortable using English
• Happy to take on evening and weekend tasks regularly
• Betting market knowledge? Great bonus, not a must

WHAT DO EXPECT:

• Onsite only – Ülemiste City office (Tallinn)
• Flexible tasks, mostly evenings & weekends
• Summer: minimal tasks (training period)
• Season (Sept–March): more tasks available (~ 40-100 hours/month depending on performance)
• Service provider contract – no minimum or maximum hours
• Paid training: a few onsite days + independent learning (also paid)

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. 

One team, being brave, driving change  

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.