About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

The Channel Development Representative (CDR) is responsible for managing and expanding relationships within an assigned portfolio of AppDirect advisors, with a focus on driving revenue growth and enhancing advisor satisfaction. This role combines proactive support with strategic sales enablement to foster long-term loyalty and sales growth. Key responsibilities include quoting, serviceability checks, and deal registrations, as well as promoting SPIFFs and other sales incentives. The CDR also plays a critical role in educating advisors on AppDirect's full suite of technology solutions to increase awareness and drive multi-category funnel growth.

What you'll do and how you'll have an impact

• Respond to advisor serviceability and quoting inquiries with speed and accuracy, ensuring the proper providers and products are shown based on the advisors' needs
• Partner with assigned advisor base to promote SPIFFs, sales incentives, and drive awareness of AppDirect’s complete ecosystem of solutions and providers
• Coordinate the involvement of AppDirect personnel, including sales leadership, engineering, support, service, and management resources, in order to meet advisor performance expectations
• Generate new business opportunities by providing product recommendations for upsell
• Develop long-term relationships with advisors, promoting loyalty and trust in AppDirect
• Monitor advisor KPIs & trends to promote other solutions such as Managed services, Energy, AI, Hardware, SaaS, IT Cloud, Sales Desk-as-a-Service, BuiltFirst Marketplace and more
• Promote AppDirect events, webinars, and general news
• Meet assigned targets for profitable sales volume and strategic revenue objectives
• Know and understand the different portfolio solutions AppDirect provides

What we’re looking for

• Bachelor's degree in a business related field preferred
• 2+ years of channel sales experience in a business-to-business sales environment
• 2+ years of experience working with the telecommunications industry, specifically with a variety of telecom providers (AT&T, Verizon, Comcast, Spectrum, Lumen, etc.)
• Demonstrated ability to take full ownership of your daily workload and deliver results in a remote work environment
• Advanced knowledge of industry software and hardware terminology and concepts
• Outstanding collaboration and communication skills
• Strong customer-facing, presentation, and negotiation skills
• Ability to effectively position and contrast competitive solutions to the customer
• Ability to work effectively in a fast-paced, results-oriented environment
• Familiarity with Google G-suite, HubSpot CRM or Salesforce, and various business software applications

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#LI-Remote

#LI-SS1

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

The Cloud Sales Order Specialist plays a pivotal role in managing cloud support operations, supporting internal and external stakeholders, and ensuring seamless marketplace fulfillment. You will be responsible for operational and administrative tasks such as deal registrations, quoting cloud services, managing orders, and overseeing the fulfillment process for SaaS & IaaS technology subscriptions. Your expertise will contribute to a high level of customer satisfaction, efficient operations, and collaboration with various teams to enhance the customer journey.

What you’ll do and how you’ll have an impact

• Manage deal registrations, discounting, quoting services, and provider ordering in the AppDirect Marketplace.

• Perform all marketplace fulfillment operations, including provisioning orders with providers and resolving pending events to ensure timely fulfillment.

• Communicate internally and externally to ensure the accurate and timely conversion of quotes into orders.

• Perform quality assurance on customer details to ensure accuracy and completeness of orders.

• Partner with Provider Manager to ensure quoting, discounting and ordering roadblocks are removed in order to deliver an outstanding customer experience.

• Collaborate on areas for improvement in the customer journey and implement process enhancements that reduce friction and improve cycle times.

• Collaborate with cross-functional teams to develop and improve customer experience, especially in pre-deployment and post-sale coordination.

What we’re looking for

• Bachelor's Degree and/or equivalent experience in Business or Information Technology or related fields.

• 1+ years of experience in quoting and ordering operational support , with expertise in cloud services.

• 1+ years of experience in procuring and managing SaaS & IaaS technology subscriptions.

• Proficiency with Google G-Suite, Microsoft Office, Hubspot.com, and various business software applications (Zendesk, Jira, Asana, SmartSheet).

• Strong organizational skills with the ability to handle high volumes of quotes and orders, while maintaining attention to detail.

• Excellent problem-solving, communication, and collaboration skills to work effectively with internal stakeholders, customers, and external providers.

• Experience managing 3rd party-delivered services and collaborating with cross-functional teams to drive process improvements.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: 

https://www.appdirect.com/about/privacy-notice

#LI-DGM

#LI-REMOTE

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect subsidiary

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Firstbase is on a mission to empower remote work. The Customer Experience team is the driving force delivering an unparalleled customer experience to those who have chosen to make the investment in their people.

Our customers are asking us to solve the most difficult challenges behind supporting remote work; making sure remote workers are set up to be successful in their chosen space. Our Customer Experience team is the group that not only guides them on their journey, but is also their most trusted resource along the way. This team breaks through barriers and works to deliver the best customer experience possible, because it is what we would want for ourselves. We aim to take the burden of logistics off of our users across the world, while making them excited to have partnered with Firstbase.

We are seeking a Customer Experience Associate to work ET and/or CT time zones to assist our customers with optimizing their experience with Firstbase. We are looking for someone who demonstrates empathy, organizational skills, as well as problem solving abilities, to assist us in the remote work revolution.

Onboarding includes a comprehensive training and shadowing experience that will empower you to support our customers with ease.                                                                                                                  

What you’ll do and how you’ll have an impact

• Respond to and resolve customer queries and other inbound/outbound requests via email, in a thoughtful, timely and accurate way.
• Act as a process and product expert, being able to quickly and accurately consult users on best practices and how Firstbase operates.
• Create and maintain customer-facing FAQs, videos, and other support materials in our Help Center. Strive to empower customers to help themselves.
• Collect and share user suggestions, as well as pain points, directly with the rest of the company (particularly our Product and Operations teams).
• Identify areas of operational improvement within the CX team as well as the overall organization. Feel and be empowered to make those improvements.

What we're looking for

• 2+ years experience as a Customer Support Specialist in physical goods operations companies, working with logistics carriers and warehouse operations
• BA/BS degree or similar university education
• Ability to work quickly and independently with excellent time management skills
• Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills
• Experience using Zendesk, Jira and/or other help desk software and remote support tools
• Ability to adapt to new tools and technologies

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#LI-DGM

#LI-REMOTE

About AppDirect 

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect Subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

You are a detail-oriented and proactive operations professional with a strong background in procurement, order management, and vendor coordination. You thrive in fast-paced environments and bring an analytical mindset to every challenge—from troubleshooting order issues to optimizing fulfillment processes. You’ll report to the OSM Lead with a high degree of day-to-day ownership: we trust you to manage your workflows, prioritize what matters, and deliver results independently. You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, and Sales teams to ensure seamless execution across the order lifecycle. You’re comfortable working with tools like JIRA, Slack, and Retool, and you’re always looking for ways to improve processes and drive efficiency. With 2+ years of experience in operations, procurement, or supply chain management, you understand the importance of meeting service level objectives and you’re energized by proactively flagging risks before they become problems.

What You'll Do and How You'll Have an Impact

• Manage all aspects of daily order processing to vendors, including preparing and sending order information to partners, troubleshooting issues, following up on lead times, updating internal systems, and keeping the Firstbase platform up to date with accurate order and inventory information to ensure on-time delivery for our customers.
• Resolve order exceptions swiftly by collaborating with internal and external teams—whether that means communicating End of Life (EOL) product updates with potential alternatives, or monitoring in-transit issues and taking action to mitigate delivery delays.
• Ensure all orders meet our Service Level Objectives (SLOs) by proactively monitoring metrics, identifying areas of risk, and raising concerns to leadership before they impact delivery performance.
• Work closely with cross-functional teams including Ops, Customer Success, CX, Product, and Sales—through daily huddles, war rooms, and ad hoc meetings—coming prepared to report out on order status and contribute to team problem-solving.
• Drive process improvement and documentation by identifying operational inefficiencies, ensuring changes are documented, and surfacing new tool requests or functionality needs for team prioritization.
• Become the Subject Matter Expert (SME) for your function, building deep knowledge of vendor workflows, order systems, and category-specific processes to serve as a go-to resource for the team.

What We're Looking For 

•  2+ years of experience in operations, procurement, supply chain management, or a related field.
•  Hands-on experience placing orders, managing lead times, and coordinating with vendors, OEMs, distributors, or resellers.
•  Proficiency with operational tools such as JIRA, Slack, and Retool (or similar platforms).
•  Strong analytical and troubleshooting skills with a focus on process efficiency and problem-solving.
•  Bachelor’s degree in Supply Chain, Operations, Business, or a related field (preferred).
•  Clear written and verbal communication skills, needed to align internal stakeholders and external vendor partners across a fully remote, global team.
•  Problem-solving mindset with a proactive approach, essential for juggling multiple priorities, responding to shifting order demands, and resolving recurring issues before they reach customers.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:

https://www.appdirect.com/about/privacy-notice

#remote