All active Customer Support roles based in El Salvador.
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About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About You
The Channel Development Representative (CDR) is responsible for managing and expanding relationships within an assigned portfolio of AppDirect advisors, with a focus on driving revenue growth and enhancing advisor satisfaction. This role combines proactive support with strategic sales enablement to foster long-term loyalty and sales growth. Key responsibilities include quoting, serviceability checks, and deal registrations, as well as promoting SPIFFs and other sales incentives. The CDR also plays a critical role in educating advisors on AppDirect's full suite of technology solutions to increase awareness and drive multi-category funnel growth.
What you'll do and how you'll have an impact
What we’re looking for
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice
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Ready to apply?
Apply to AppDirectAbout AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About You
The Cloud Sales Order Specialist plays a pivotal role in managing cloud support operations, supporting internal and external stakeholders, and ensuring seamless marketplace fulfillment. You will be responsible for operational and administrative tasks such as deal registrations, quoting cloud services, managing orders, and overseeing the fulfillment process for SaaS & IaaS technology subscriptions. Your expertise will contribute to a high level of customer satisfaction, efficient operations, and collaboration with various teams to enhance the customer journey.
What you’ll do and how you’ll have an impact
Manage deal registrations, discounting, quoting services, and provider ordering in the AppDirect Marketplace.
Perform all marketplace fulfillment operations, including provisioning orders with providers and resolving pending events to ensure timely fulfillment.
Communicate internally and externally to ensure the accurate and timely conversion of quotes into orders.
Perform quality assurance on customer details to ensure accuracy and completeness of orders.
Partner with Provider Manager to ensure quoting, discounting and ordering roadblocks are removed in order to deliver an outstanding customer experience.
Collaborate on areas for improvement in the customer journey and implement process enhancements that reduce friction and improve cycle times.
Collaborate with cross-functional teams to develop and improve customer experience, especially in pre-deployment and post-sale coordination.
What we’re looking for
Bachelor's Degree and/or equivalent experience in Business or Information Technology or related fields.
1+ years of experience in quoting and ordering operational support , with expertise in cloud services.
1+ years of experience in procuring and managing SaaS & IaaS technology subscriptions.
Proficiency with Google G-Suite, Microsoft Office, Hubspot.com, and various business software applications (Zendesk, Jira, Asana, SmartSheet).
Strong organizational skills with the ability to handle high volumes of quotes and orders, while maintaining attention to detail.
Excellent problem-solving, communication, and collaboration skills to work effectively with internal stakeholders, customers, and external providers.
Experience managing 3rd party-delivered services and collaborating with cross-functional teams to drive process improvements.
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:
https://www.appdirect.com/about/privacy-notice
#LI-DGM
#LI-REMOTE
Ready to apply?
Apply to AppDirectAbout AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About Firstbase, an AppDirect subsidiary
Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.
Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.
About You
Firstbase is on a mission to empower remote work. The Customer Experience team is the driving force delivering an unparalleled customer experience to those who have chosen to make the investment in their people.
Our customers are asking us to solve the most difficult challenges behind supporting remote work; making sure remote workers are set up to be successful in their chosen space. Our Customer Experience team is the group that not only guides them on their journey, but is also their most trusted resource along the way. This team breaks through barriers and works to deliver the best customer experience possible, because it is what we would want for ourselves. We aim to take the burden of logistics off of our users across the world, while making them excited to have partnered with Firstbase.
We are seeking a Customer Experience Associate to work ET and/or CT time zones to assist our customers with optimizing their experience with Firstbase. We are looking for someone who demonstrates empathy, organizational skills, as well as problem solving abilities, to assist us in the remote work revolution.
Onboarding includes a comprehensive training and shadowing experience that will empower you to support our customers with ease.
What you’ll do and how you’ll have an impact
What we're looking for
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice
#LI-DGM
#LI-REMOTE
Ready to apply?
Apply to AppDirectAbout AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About Firstbase, an AppDirect Subsidiary
Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.
About You
You are a detail-oriented and proactive operations professional with a strong background in procurement, order management, and vendor coordination. You thrive in fast-paced environments and bring an analytical mindset to every challenge—from troubleshooting order issues to optimizing fulfillment processes. You’ll report to the OSM Lead with a high degree of day-to-day ownership: we trust you to manage your workflows, prioritize what matters, and deliver results independently. You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, and Sales teams to ensure seamless execution across the order lifecycle. You’re comfortable working with tools like JIRA, Slack, and Retool, and you’re always looking for ways to improve processes and drive efficiency. With 2+ years of experience in operations, procurement, or supply chain management, you understand the importance of meeting service level objectives and you’re energized by proactively flagging risks before they become problems.
What You'll Do and How You'll Have an Impact
What We're Looking For
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:
https://www.appdirect.com/about/privacy-notice
#remote
Ready to apply?
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