OVERVIEW

The Operations and Visual Manager is a member of the store leadership team who deals with ALO’s operational and visual strategy in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations & Visual Leader 

• Oversee and support execution of key operational and visual processes 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Supports a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching, development of talent, and elevating KPI or results driven communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General/Store Manager 

Flow Experience Leader 

• Oversees the execution of Flow experience deliverables while protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI’s
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Operations & Visual Manager Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO’s Guiding Principles
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Operations & Visual Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

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Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our employees, our communities – and the people who keep everything running behind the scenes.

Job Title

IT Support Specialist

Direct Report

IT Manager

Location

5625 104 St NW Edmonton, AB T6H 2K1

Summary

We’re building out our internal IT support desk and looking for a driven IT Support Specialist to be the first point of contact for our stores and head office. You’ll keep our people and systems running smoothly – resolving day-to-day issues, managing devices and accounts, and delivering support that our team can count on.

This role is a strong fit for someone with 1–3 years of IT experience who is hungry to grow. You’ll work closely with the IT Manager, build broad exposure across retail IT, and have a clear path forward as our team expands.

Note that this role includes on-call coverage (6 AM–11 PM MST), with occasional evenings and weekends required.

Qualifications

• 1–3 years of experience using or supporting IT applications or services at the business level.
• Valid driver’s license and access to a vehicle – travel to store locations is required.
• Availability for on-call coverage (6 AM–11 PM MST) including occasional evenings and weekends.
• Post-secondary diploma or degree in a technology field is an asset; relevant work experience is an equally strong substitute.

Skills & Attributes

• Customer-first mindset. Responsive, professional, and solutions-oriented – you earn trust by following through.
• Technical curiosity. Comfortable across hardware, software, and cloud platforms; you keep up with the landscape because you want to, not because you have to.
• Clear communicator. You translate technical issues into plain language, and you know when to escalate vs. solve.
• Calm under pressure. Strong time management and the ability to juggle competing priorities without losing your composure.
• Detail-oriented with thorough, accurate documentation habits.
• Self-managing. You can balance multiple priorities and deadlines with minimal supervision.
• Familiarity with Windows OS, Office 365, Microsoft Azure, and mobile devices is an asset.

Job Responsibilities

Front-Line Support

• Provide exceptional front-line IT support to all HAP team members and third-party vendors, both remotely and on-site.
• Triage helpdesk emails and Asana tasks, resolving issues or escalating to the IT Manager as appropriate.
• Carry the IT help phone for notices and alerts during business hours (6 AM–11 PM MST).
• Complete and close all ITSM tickets and project tasks assigned within agreed timelines.
• Contribute content to the internal knowledge base to support team self-service.
• Collaborate with vendor support to reach resolution on behalf of the team.
• Attend and contribute to team meetings as needed.

Device Management & Maintenance

• IT equipment cleaning, recycling/disposal, and physical relocation.
• Enrollment of new devices in Microsoft Azure; monitoring active and inactive device status.
• Ensure Windows patching is occurring across all managed devices.
• Support IT, RMS, and till-related printer issues.
• Enroll tablets for web user and Captana camera use.
• Maintain employee badge label printers.
• Copier configuration, supplies management, and troubleshooting across all locations.

End User Support

• Resolve Azure device compliance issues, password resets, and email changes.
• Support end users with monitor add/replace/remove and equipment movement.
• Assist with company and personal cell phone issues.
• Provide on-site support for virus and malware incidents.
• Manage TeamViewer requests and resolve connection issues.
• Answer general IT questions across the Microsoft 365 suite.

IT Operations

• Troubleshoot internet connection issues at all store locations during business hours.
• Support RMS/RMH systems and assist with POS and till-related issues.
• Process RingCentral VOIP updates, additions, and changes.
• Complete annual store IT inventories (RMS/RMH).
• Handle video surveillance requests, including theft reviews and footage downloads for police.
• Monitor Datto backup appliance and generate HQ backup reports.

Schedule

• Full-time (40 hrs/week); Monday to Friday
• In-office and on-site role
• Travel required to store locations as needed
• Note that this role includes on-call coverage (6 AM–11 PM MST), with occasional evenings and weekends required.

Compensation

• $52,000 – $58,000 annually, based on experience

Benefits

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Staff discounts

FX Sales Manager 

Location: Edmonton, Canada

Our Sales Managers are the heartbeat of our sales floor, experts in what they do and role models for how they do it. You’ve put in the hours building client relationships, building your knowledge and building your reputation. Now you’re ready to step up onto a bigger stage to showcase your sales talents with an international brand, inspiring the next generation of sales people at Ebury as you lead the charge for new business. 

About the Job
With a track record of individual performance in FX Sales, you will thrive in a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market.
You will be joining an established team and will benefit from a proven business model and support infrastructure.

As a Sales Manager, you’ll be focused on building your career in sales, driven by targets and a highly competitive commission structure while making a lasting impression on a vast client base.  

• • Originate new business targeting client prospects (£50M+ turnover).
  • Sell cash management, FX hedging and payment products.
  • Understand the client's business, strategy and challenges to provide the best Ebury solution for their situation.
  • Support our strong client relationship/servicing culture through on-going customer contact, written call reports via Salesforce, quality customer service and superior product knowledge

You…

• Have a track record of sales management, ideally within FX or other cross-border financial services
  (e.g. import lending, export lending, international payments and collections, cash management)
• Have Financial Services experience - a network would be a huge advantage! 
• Possess first-class communication skills
• Will have demonstrable ability to mentor, coach and develop people
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers
• Speak fluent English

Why Ebury? 

• Generous commission structure and unlimited earning potential 
• An impressive product suite including Trade Finance with more innovative and cutting edge products.
• International development opportunities including attending global Sales Boot Camps.
• Career development and progression: Some of our most experienced sales professionals with exceptional FX knowledge move into leadership and coaching positions.
• Dedicated Mentorship: Learn directly from experienced Sales Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.

Click the ‘Apply’ Today and discover your potential at Ebury!

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Overview

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals.  They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Support and reinforce all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviours guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards