Per Scholas is seeking an IT Support instructor to become a member of our  Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

WHAT YOU’LL DO 

• Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more
• Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
• Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials. 

WHAT YOU’LL BRING TO US

Instructional Skill Sets

• 1-3 years of teaching or training experience 
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
• Strong communication skills

Required Skill Sets 

• Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.
• Familiarity with operating systems such as Windows, MacOS, and Linux.
• Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
• Knowledge of IT security protocols and best practices.
• Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
• Understanding of cloud computing platforms and services.
• Experience with mobile device management and troubleshooting.
• Familiarity with virtualization technologies.
• Knowledge of IT support and best practices and service level agreements (SLAs).
• Ability to stay updated with the rapidly evolving tech landscape.
• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.

Preferred Skill Sets 

• Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
• Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
• Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
• Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
• Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
• Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
• Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
• Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.

Professional Qualifications 

• Bachelor's degree (or equivalent practical/industry experience). 
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities. 
• Excellent written communication, presentation, and customer service skills.
• Solid understanding of business needs.
• Strong evaluation and data management skills.
• Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus.
• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Relevant industry certifications, such as CompTIA A+ (1200 Series) , Network+, or others.
• At least three years of experience in an IT support role.

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are a life-long learner.
• You are an effective communicator with strong oral and written skills. 
• You are tech-savvy and learn new tools quickly. 
• You are detail-oriented, with exceptional organizational management skills.
• You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Compensation 

For this role specifically, we are targeting a salary range of $60,000 - $65,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

LI#- Onsite 

Mindgrub Technologies is an award-winning agency whose mission is to drive efficiency, growth, and ROI through AI and digital innovation. We leverage a deep understanding of technology and growth strategy to deliver multi-channel solutions for enterprise clients, with a strong focus on the energy and utilities sectors.

Position Overview

Mindhub is the coworking space within Mindgrub Technologies built around community, flexibility, and a high-quality member experience. We’re looking for an Office Coordinator who will serve as the welcoming face of our space and help ensure everything runs smoothly day-to-day.

This role is ideal for someone who enjoys working with people, takes pride in staying organized, and naturally anticipates what needs to be done before being asked.

What You'll Do

• Member Experience & Front Desk
  • Serve as the first point of contact, welcome members, guests, and prospective tenants with a friendly, professional presence
  • Answer phones, manage inbound emails, and route inquiries appropriately
  • Maintain a clean, organized, and welcoming front desk and common areas
  • Act as the primary day-to-day contact for tenants, ensuring a positive experience

• Tours, Sales Support & Onboarding
  • Respond to coworking and conference room inquiries via email, phone, and walk-ins
  • Schedule and coordinate tours for prospective members, primarily with the Managing Director
  • Conduct tours when needed and confidently communicate offerings and pricing
  • Capture and organize prospect information and maintain accurate tracking
  • Gather all necessary details for new member agreements and coordinate with Managing Director to move prospects forward
  • Support onboarding by preparing for new tenant arrivals, including scheduling, communication, and setup

• Office Space & Space Management
  • Keep the kitchen, café, and shared spaces fully stocked, clean, and organized throughout the day
  • Monitor conference rooms, schedule, reset, and maintain presentation-ready spaces
  • Handle incoming mail and packages and distribute to members
  • Submit and track maintenance requests and coordinate with property management as needed
  • Maintain office supplies, storage areas, and overall organization of the space

• Community & Events
  • Help coordinate in-office events, meetings, and tenant experiences (set-up, breakdown, and logistics)
  • Contribute ideas to enhance the community experience and create a positive, engaging environment
  • Assist with communications to members (announcements, updates, etc.)

• General Administrative Support
  
  • Use tools like Google Workspace Tools (Gmail, Sheets, Docs, Drive, etc.), Slack, and internal systems to stay organized and responsive
  • Assist with scheduling, small projects, and general administrative needs
  • Take initiative to identify gaps, anticipate needs, and keep operations running smoothly

• Business Development & Membership Growth
  • Support and execute outreach campaigns to attract new members (email, social, local partnerships, and community engagement)
  • Identify and research potential member leads, including local businesses, startups, and entrepreneurs
  • Assist in developing and maintaining relationships with local organizations, partners, and referral networks
  • Track campaign performance and maintain organized records of outreach efforts and leads
  • Collaborate with the Managing Director to test new strategies for increasing occupancy and engagement
  • Represent Mindhub at local networking events or community opportunities when applicable

• Additional Responsibilities
  • Take on new tasks as business needs evolve
  • Collaborate with Mindhub and its sister company on occasional marketing initiatives

Who You Are

• Highly organized and detail-oriented, you notice what others miss
• Friendly, outgoing, and naturally welcoming with a strong hospitality mindset
• Comfortable balancing multiple responsibilities in a fast-paced environment
• Strong communicator with a polished and professional presence
• Tech-savvy and comfortable learning new tools and systems quickly
• Dependable, positive, and committed to creating a great experience for others
• Able to lift and move items up to 20 lbs (such as office supplies, packages, and event materials) as needed

Compensation

• In-Person; 8:30am - 4:30pm ET, Monday - Thursday
• $21.00 USD per hour
• Base compensation will be determined based on a variety of factors including skills, education, certifications, and overall experience for this role.

Inclusivity without exception | At Mindgrub we value and encourage mutual respect and acceptance. We know we all have something to contribute. We work every day to ensure all are welcome, and that we treat all people with fairness and dignity.

No phone calls or recruiters, please.

#LI-Remote

Kepler is a people first organization. If this roles piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others. 

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