MongoDB is looking for an outstanding person to join our newly created Forward Deployed Engineering team and take on a key role in our extended R&D organization. Forward Deployed Engineering is linking the work of teams engaged on application modernization roles with our Product and Engineering teams.

Many organizations have built up large estates of legacy applications. Lack of scalability and resilience, long development times, operating cost, and inability to run on cloud are common issues with these applications. To address these issues, organizations are engaging in large transformational Application Modernisation programs. MongoDB is recognized as the developer data platform of choice for transactional systems that provide the best scalability, resiliency and developer experience in the cloud as well as on premises. Organizations are continuously migrating workloads from these legacy applications to new platforms, often based on microservices, using MongoDB. 

Such transformations are time intensive and often risky. Tooling based on generative AI promises to accelerate these transformations in a way never seen before. Forward Deployed Engineering is responsible for exploring the possibilities of Generative AI  technologies and providing invaluable feedback to MongoDB’s R&D teams to drive future capabilities of MongoDB and the MongoDB ecosystem.

Application Modernization Engineers will work alongside project teams that are executing Application Modernisation projects with customers. The successful candidate will be responsible for evaluation, build, and applying tools in modernization  projects, facilitating the usage of such tools and processes across the different project teams, identifying opportunities for tooling deployment, selecting potential 3rd party tools, contributing to the development of tooling prototypes and helping to shape the product roadmap.

This role can be based out of our Dublin office or remotely in Ireland.

Our ideal candidate will have

• 4+ years of experience as a field engineer or professional services consultant or full stack developer working directly with Enterprise clients 
• Proficiency in Java or C#, and some familiarity with common database access patterns and frameworks in one or more of these languages
• Strong knowledge about enterprise-scale software architectures, application development methodologies, and software deployment and operations
• Experience developing enterprise applications using relational databases, and employing SQL and stored procedures with Oracle, MS SQL Server, Sybase and/or PostgreSQL databases
• Experience of using and developing with MongoDB and JSON based Document models is highly desirable
• Problem solving skills, including the ability to collaborate across disciplines and teams to come up with creative solutions to technical and business challenges
• Willingness to dive into a complex domain, ask the right questions, and bring new software tools and technologies to the table to solve customer problems
• Great communication skills (both spoken and written), within the team and in customer meetings
• Good understanding of Generative AI concepts, tools, and services. Any experience to build new applications/tools using Generative AI is a big plus. That includes Cursor, Claude Code, Gemini, and OpenAI APIs
• And finally, a strong interest in how AI supported toolchains can improve application development

Position Expectations

• Contribute to customer application modernization initiatives at any or all phases of the application lifecycle: assessment and analysis; planning and design; data modeling; application code conversion, development, test and build; integration and release configuration, production operations, application optimisation, and best practices adoption
• Test drive MongoDB migration products to deliver on customer use cases and drive adoption of the product. Deliver concise feedback to the rest of the development organisation
• Work closely with Product and Engineering teams to influence the direction of the MongoDB product roadmap
• Personally execute POCs including developing or extending existing tools when necessary and appropriate for customer success, with an eye towards reusability and eventual integration with our products. These are often on premises at client locations
• Maintain a broad and deep technical understanding of the product line and the underlying technologies and protocols
• Work as part of a wider delivery team comprising consulting engineers from MongoDB Professional Services, project managers, and account teams
• Assist sales teams in evaluating opportunities with prospects and customers
• Willingness to work on site with customers for 7 days per month, which includes regional travel (within Europe)

Success Measures

The Senior Forward Deployed Engineer will be successful in this role when they can execute the following strategic tasks/responsibilities:

• Become an expert level user of MongoDB, and our tools current migration products
• Develop a playbook for customer application modernization engagements, in collaboration with other MongoDB Engineers, Product Management and Engineering
• Communicate complex technical proposals simply and convincingly to a wide range of audiences
• Provide unique insight into customer needs, product requirements and strategic opportunities by contributing experience from the field
• Gain the reputation as a trusted advisor with our field teams and customers
• Contribute to the success of customer application migration initiatives that they support

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 4263294981

MongoDB is looking for an outstanding person to join our newly created Forward Deployed Engineering team and take on a key role in our extended R&D organization. Forward Deployed Engineering is linking the work of teams engaged on application modernization roles with our Product and Engineering teams.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Many organizations have built up large estates of legacy applications. Lack of scalability and resilience, long development times, operating cost, and inability to run on cloud are common issues with these applications. To address these issues, organizations are engaging in large transformational Application Modernisation programs. MongoDB is recognized as the developer data platform of choice for transactional systems that provide the best scalability, resiliency and developer experience in the cloud as well as on premises. Organizations are continuously migrating workloads from these legacy applications to new platforms, often based on microservices, using MongoDB. 

Such transformations are time intensive and often risky. Tooling based on generative AI promises to accelerate these transformations in a way never seen before. Forward Deployed Engineering is responsible for exploring the possibilities of Generative AI  technologies and providing invaluable feedback to MongoDB’s R&D teams to drive future capabilities of MongoDB and the MongoDB ecosystem.

Application Modernization Engineers will work alongside project teams that are executing Application Modernisation projects with customers. The successful candidate will be responsible for evaluation, build, and applying tools in modernization  projects, facilitating the usage of such tools and processes across the different project teams, identifying opportunities for tooling deployment, selecting potential 3rd party tools, contributing to the development of tooling prototypes and helping to shape the product roadmap.

Our ideal candidate will have

• 4+ years of experience as a field engineer or professional services consultant or full stack developer working directly with Enterprise clients 
• Proficiency in Java or C#, and some familiarity with common database access patterns and frameworks in one or more of these languages
• Strong knowledge about enterprise-scale software architectures, application development methodologies, and software deployment and operations
• Experience developing enterprise applications using relational databases, and employing SQL and stored procedures with Oracle, MS SQL Server, Sybase and/or PostgreSQL databases
• Experience of using and developing with MongoDB and JSON based Document models is highly desirable
• Problem solving skills, including the ability to collaborate across disciplines and teams to come up with creative solutions to technical and business challenges
• Willingness to dive into a complex domain, ask the right questions, and bring new software tools and technologies to the table to solve customer problems
• Great communication skills (both spoken and written), within the team and in customer meetings
• Good understanding of Generative AI concepts, tools, and services. Any experience to build new applications/tools using Generative AI is a big plus. That includes Cursor, Claude Code, Gemini, and OpenAI APIs
• And finally, a strong interest in how AI supported toolchains can improve application development

Position Expectations

• Contribute to customer application modernization initiatives at any or all phases of the application lifecycle: assessment and analysis; planning and design; data modeling; application code conversion, development, test and build; integration and release configuration, production operations, application optimisation, and best practices adoption
• Test drive MongoDB migration products to deliver on customer use cases and drive adoption of the product. Deliver concise feedback to the rest of the development organisation
• Work closely with Product and Engineering teams to influence the direction of the MongoDB product roadmap
• Personally execute POCs including developing or extending existing tools when necessary and appropriate for customer success, with an eye towards reusability and eventual integration with our products. These are often on premises at client locations
• Maintain a broad and deep technical understanding of the product line and the underlying technologies and protocols
• Work as part of a wider delivery team comprising consulting engineers from MongoDB Professional Services, project managers, and account teams
• Assist sales teams in evaluating opportunities with prospects and customers
• Willingness to work on site with customers for 7 days per month, which includes regional travel (within Europe)

Success Measures

The Senior Forward Deployed Engineer will be successful in this role when they can execute the following strategic tasks/responsibilities:

• Become an expert level user of MongoDB, and our tools current migration products
• Develop a playbook for customer application modernization engagements, in collaboration with other MongoDB Engineers, Product Management and Engineering
• Communicate complex technical proposals simply and convincingly to a wide range of audiences
• Provide unique insight into customer needs, product requirements and strategic opportunities by contributing experience from the field
• Gain the reputation as a trusted advisor with our field teams and customers
• Contribute to the success of customer application migration initiatives that they support

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 4263294981

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

As an ideal candidate, you will have

• Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience designing with scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience
• Fluency in Hebrew would be a plus

You may also have

• Experience selling databases and/or deploying applications with any of the major cloud providers 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 426116

Role overview

The International team is seeking a talented and driven Senior Software Development Engineer to join CarGurus' new Dublin office and work on exciting product initiatives for our Canadian and UK markets and play a key role in establishing the office’s culture.  In this role, you’ll be responsible for the full software development lifecycle – across both the frontend and backend – collaborating with Engineering and Product peers to design innovative solutions and tackle complex challenges for our dealer-facing products.

We are looking for candidates who are able to learn and adapt quickly, and collaborate with other engineers to deliver solutions. Some examples of potential project opportunities:

• Building new, full-stack features for dealer products from the ground up
• Integrating with existing services and expanding functionality using React, TypeScript, and Java
• Designing and implementing integrations with third-party APIs and partners
• Modernizing and implementing current systems to leverage cloud technologies like AWS

As an engineer on this team, you will drive projects from conception to completion, working closely with other engineers and product partners to deliver impactful solutions for the international business. No need to be a car expert—we’re more interested in your passion for engineering and your ability to innovate!

What you'll do

• Design, develop, and maintain scalable full-stack features and APIs using Java, React, and TypeScript that support our international dealer products.
• Collaborate closely with product managers, designers, and other engineers across the organization to deliver and iterate on high-quality software solutions for our Canadian and UK markets.
• Contribute to technical design discussions and architectural decisions.
• Own services from ideation through deployment and ongoing maintenance in production environments.
• Ensure systems are secure, maintainable, and highly available, following best practices in performance optimization and code quality.
• Troubleshoot and resolve complex production issues, using observability tools to understand system health and performance.
• Mentor junior engineers, provide high-quality code review guidance, and contribute to establishing the team processes and engineering standards for the new Dublin office.

What you'll bring

• 5+ years of experience in full-stack software development.
• Deep expertise in Java (Spring Boot, Hibernate, or similar frameworks).
• Solid, production-grade experience building dynamic, responsive user interfaces using React and TypeScript.
• Experience designing and building RESTful APIs, microservices, and distributed systems. Experience with GraphQL.
• Strong knowledge of databases (SQL and NoSQL), caching, and data structures.
• Familiarity with cloud platforms such as AWS, GCP, or Azure, and some experience with containerization (Docker, Kubernetes).
• Understanding of CI/CD pipelines, automated testing, monitoring, and production service management.
• Excellent problem-solving, communication, and collaboration skills with the ability to move quickly and thrive in an iterative, fast-paced environment.
• Eagerness to learn and expand your capabilities through leading and owning projects.
• Bonus: Experience with server-side TypeScript (especially Remix, though Next.js or Express are also great additions).

Job Title: Technical Solutions Analyst - EMEA 

Location: UK / Ireland

Position Overview

The Technical Solutions Specialist is a critical, hybrid role that serves as a technical consultant, Tier 3 support expert, and solutions analyst for Heartflow’s non-invasive FFRct diagnostic technology. This position serves as the support bridge between our complex SaaS platform and our clinical customers. It requires deep expertise in Healthcare IT (HIT), networking, and systems engineering to guide complex implementations, and drive proactive product improvements.

Key Responsibilities

I. Clinical Implementation & Customer Success

• Guide and support customers through the technical lifecycle of our unique SaaS non-invasive diagnostic technology.
• Act as the frontline support resource for information on HeartFlow’s technology, including network protocols, security and data protections associated with the transfer of medical imaging data over the Internet, cloud hosted platforms, and SaaS solutions.
• Contribute to HeartFlow’s worldwide adoption of the novel FFRct product by providing knowledgeable and prompt responses to high-level customer inquiries and issues.
• Provide prompt documentation and complete resolution of reported issues and actively manage and expand the technical knowledge base.
• Work closely with the solutions engineering team to help deploy solutions that work within the existing infrastructure and workflow, overcoming technical and political obstacles that may arise.
• Assists Sales, Customer Support, Clinical Research and Technology teams in troubleshooting and alleviating customer issues.
• Assist with the roll-out of new HeartFlow products and services to existing and new customer base. Execute daily/weekly technical tasks to support regional sales initiatives.

II. Advanced Technical Analysis & Solutions Engineering

• Serve as the Tier 3 escalation point for complex application and platform issues.
• Perform advanced troubleshooting related to clinical workflows, system integrations, underlying platforms and network components.
• Follow scripts, tooling, and automation workflows to streamline support operations and contribute to long-term system stability.
• Analyze recurring support incidents to identify systemic pain points and propose viable architectural or process improvements, collaborating with Development teams on hotfixes and patches.
• Demonstrate the discipline to work independently, rapidly assess priorities, and solve new technical challenges.
• Networks & troubleshooting: routing, firewalls, connectivity, latency issues.
• Security – Secure data protocols, encryption, web services, SSL certificates and keys.
• Operating systems: Windows and Linux deployment, diagnosis & troubleshooting.
• Hypervisors – Virtual Machines and mainstream Virtual application solutions.

III. Data Feedback & Cross-Functional Leadership

• Deliver structured customer feedback into HeartFlow’s Customer Relationship Management (CRM) system.
• Help team members analyze and distill technical and usage data to drive improvements in technology and underlying infrastructure.
• Contribute actively to the high-performing, global team by sharing new information and leveraging group wisdom to enhance team capabilities.
• Work cross-functionally to coordinate resources, support and information.

Required Skills & Qualifications

Technical Systems & Healthcare IT Expertise

• DICOM, Integration & Operability, Clinical workflows, PACS, HIPAA requirements, and PHI protections.
• Microsoft Windows Server/Desktop, Linux (RHEL, Alma Linux) Python, scripting, Microsoft SQL,
• Networking: Demonstrated experience troubleshooting IP, routing, connectivity, and latency issues.
• Virtualization: Knowledge of virtualization technologies required; experience deploying and troubleshooting VMs and working knowledge of Hypervisors.
• Security: Deep understanding of data protection, encryption, web services, and certificates. SAML integrations: SSO Single-Sign-On, Multi-factor Authentication (MFA).
• Cloud hosted platforms & web app services: API’s & Amazon Web Services (AWS)
• Experience supporting large-scale websites and/or web-based products.
• Proven ability to analyze logs, trace, and isolate performance bottlenecks in complex, distributed systems.
• Special Working Conditions: the responsibilities of this position sometimes require working evenings and weekends, with little advanced notice. Required to be on call 24/7 as needed, Occasional travel to customer locations (<20% of total time)

Professional & Communication Skills

• Customer-Facing Experience: Demonstrated customer-facing skills with a positive, professional personality and comfort presenting in front of groups.
• Communication: Exceptional written and verbal communication skills (fluency in English required), with the ability to translate complex technical findings into easily understandable business language.
• Responsible, accountable, and possesses the ability to work well within teams and cross-functionally.
• Comfortable in high-pressure situations and adept at managing client expectations during critical periods.
• Competency in German, French, Italian, and/or Spanish is desirable.(EMEA Only)

Educational & Experience Requirements

• Educational Preference: Engineering or B.S. in Computer Science preferred (or sufficient and relevant experience).
• Industry Experience: 3+ years’ experience working in the health care industry.
• Technical Experience: Minimum of 3 years of professional experience in a technical support, DevOps, or systems engineering role.
• Experience providing customer and/or corporate sales support preferred.
• Experience in training, mentorship, and process development is a plus.

Physical Demands of the Job: Remote - Office environment.

#LI-IB1

Position: 

We are seeking a Technical Success Manager to own long-term client relationships with FastSpring's most technically sophisticated, high potential clients. These are businesses who have advanced technical, product or operational complexity and play a key strategic role in FastSpring's present and future success. This role will serve as the primary owner of these accounts, with ownership over both the technical and business elements of the relationship. FastSpring is looking for a candidate who can act as a hands-on technical partner, able to invest in fully understanding our customer's business and integration, and maintain highly engaged customer relationships. 

This is a key role in a new team, complementing an existing Customer Success department. This position will also work closely with FastSpring's Customer Success Engineering team, and collaborate with them in their work with a broader range of managed clients.

Independent and proactive problem-solving is expected, with a high degree of organization, creativity and end-to-end responsibility. The candidate will work cross-departmentally, representing our customers in conversations with key internal departments such as Product, Engineering, Marketing, Sales, etc. The customers the Technical Success team work with have close relationships with FastSpring's leadership, and consequently the TSM role will work closely with executive level leadership. 

This position reports to the Senior Manager of Technical Success and is based in Dublin, Ireland. The FastSpring Sales department has an office in Dublin, and while some time spent with that team is encouraged, remote working is allowed and there is no obligation to work on location. The candidate is expected to be able to occasionally travel onsite to client location, or to internal events internationally.

Responsibilities:

• Serve as the primary relationship manager and contact for FastSpring's more technically sophisticated and engaged clients. These are accounts that require a high degree of ownership, collaboration and a deep understanding of their business and solution end-to-end. The focus of this role is fully owning the relationship with these clients on a day-to-day basis.
• Provide actionable guidance, solution recommendations, integration and domain expertise, and proactive technical leadership.
• Connect technical needs to business outcomes, ensuring that technical engagement and solutions directly support long-term customer revenue goals and growth.
• Translate client technical requirements or challenges into short-term Product & Engineering feature requests or bug fixes as well as long-term input into FastSpring's strategic roadmap.
• Collaborate with the broader Customer Success Engineering and Customer Success teams in their client work, leveraging each other's experience and expertise to support clients. Share best practises and technical insights to strengthen the Customer Success team as a whole.
• Proactively identify, forecast and progress commercial opportunities with FastSpring's managed clients.
• Lead executive business reviews on a regular cadence with clients.
• Operate cross-departmentally, working closely with FastSpring's Success, Support, Sales, Marketing, Finance, Product and Engineering departments.

Qualifications & Experience:

• 3–5 years in a customer-facing technical role (TAM, TSM, or Sales Engineering), ideally in a B2B SaaS environment.
• Communication: proven ability to translate complex technical concepts to non-technical stakeholders (and vice versa). Strong internal communication skills are a must, especially using online collaboration tools such as Slack and email.
• Problem Solving: ability and mindset to creatively and quickly investigate issues, problems or to test out suggestions before presenting to a customer or before escalating to FastSpring's engineering team. Candidates must be comfortable using logs, writing quick test code, investigating API responses and troubleshooting independently.
• Project Management: experience managing multiple projects or accounts simultaneously with a high degree of organization.
• Data literacy: experience building and working with data queries, pulling and analysing reports and data, deriving insights and compelling narratives from that data to share with clients (or internal stakeholders).

Tools & Technology:

Required:

• Front-end: HTML, CSS, JavaScript required; SPA experience (ReactJS, Vue, etc).
• Back-end / APIs: should be comfortable with server-side development: webhook listeners, API calls, experience with at least one back-end framework such as Node.js, PHP, .NET, etc.
• Productivity & Collaboration: Slack, Google Workspace, Zoom (or equivalent tools.
• Analytics/Data: Looker, SQL or other equivalent business intelligence/data analysis tool or language.

Nice to have:

• Payment domain knowledge: familiarity with payments landscape and payment methods, card processing, transaction lifecycle, fraud, 3DS, tokenisation, subscription management, compliance, etc.
• Business & Engineering Tooling: Salesforce, Gong, Jira, Confluence
• eCommerce & Analytics: payment gateways, Google Analytics/Google Tag Manager

AI: confident but considered usage of LLM AI systems to enhance work, research, investigate issues, expedite development, etc.

Compensation: This role offers a base salary range of €59,000 to €70,000, with an additional 15% performance-based bonus opportunity, bringing total on-target earnings (OTE) to €67,850–€80,500 depending on base salary placement.