Position: 

We are seeking a Technical Success Manager to own long-term client relationships with FastSpring's most technically sophisticated, high potential clients. These are businesses who have advanced technical, product or operational complexity and play a key strategic role in FastSpring's present and future success. This role will serve as the primary owner of these accounts, with ownership over both the technical and business elements of the relationship. FastSpring is looking for a candidate who can act as a hands-on technical partner, able to invest in fully understanding our customer's business and integration, and maintain highly engaged customer relationships. 

This is a key role in a new team, complementing an existing Customer Success department. This position will also work closely with FastSpring's Customer Success Engineering team, and collaborate with them in their work with a broader range of managed clients.

Independent and proactive problem-solving is expected, with a high degree of organization, creativity and end-to-end responsibility. The candidate will work cross-departmentally, representing our customers in conversations with key internal departments such as Product, Engineering, Marketing, Sales, etc. The customers the Technical Success team work with have close relationships with FastSpring's leadership, and consequently the TSM role will work closely with executive level leadership. 

This position reports to the Senior Manager of Technical Success and is based in Dublin, Ireland. The FastSpring Sales department has an office in Dublin, and while some time spent with that team is encouraged, remote working is allowed and there is no obligation to work on location. The candidate is expected to be able to occasionally travel onsite to client location, or to internal events internationally.

Responsibilities:

• Serve as the primary relationship manager and contact for FastSpring's more technically sophisticated and engaged clients. These are accounts that require a high degree of ownership, collaboration and a deep understanding of their business and solution end-to-end. The focus of this role is fully owning the relationship with these clients on a day-to-day basis.
• Provide actionable guidance, solution recommendations, integration and domain expertise, and proactive technical leadership.
• Connect technical needs to business outcomes, ensuring that technical engagement and solutions directly support long-term customer revenue goals and growth.
• Translate client technical requirements or challenges into short-term Product & Engineering feature requests or bug fixes as well as long-term input into FastSpring's strategic roadmap.
• Collaborate with the broader Customer Success Engineering and Customer Success teams in their client work, leveraging each other's experience and expertise to support clients. Share best practises and technical insights to strengthen the Customer Success team as a whole.
• Proactively identify, forecast and progress commercial opportunities with FastSpring's managed clients.
• Lead executive business reviews on a regular cadence with clients.
• Operate cross-departmentally, working closely with FastSpring's Success, Support, Sales, Marketing, Finance, Product and Engineering departments.

Qualifications & Experience:

• 3–5 years in a customer-facing technical role (TAM, TSM, or Sales Engineering), ideally in a B2B SaaS environment.
• Communication: proven ability to translate complex technical concepts to non-technical stakeholders (and vice versa). Strong internal communication skills are a must, especially using online collaboration tools such as Slack and email.
• Problem Solving: ability and mindset to creatively and quickly investigate issues, problems or to test out suggestions before presenting to a customer or before escalating to FastSpring's engineering team. Candidates must be comfortable using logs, writing quick test code, investigating API responses and troubleshooting independently.
• Project Management: experience managing multiple projects or accounts simultaneously with a high degree of organization.
• Data literacy: experience building and working with data queries, pulling and analysing reports and data, deriving insights and compelling narratives from that data to share with clients (or internal stakeholders).

Tools & Technology:

Required:

• Front-end: HTML, CSS, JavaScript required; SPA experience (ReactJS, Vue, etc).
• Back-end / APIs: should be comfortable with server-side development: webhook listeners, API calls, experience with at least one back-end framework such as Node.js, PHP, .NET, etc.
• Productivity & Collaboration: Slack, Google Workspace, Zoom (or equivalent tools.
• Analytics/Data: Looker, SQL or other equivalent business intelligence/data analysis tool or language.

Nice to have:

• Payment domain knowledge: familiarity with payments landscape and payment methods, card processing, transaction lifecycle, fraud, 3DS, tokenisation, subscription management, compliance, etc.
• Business & Engineering Tooling: Salesforce, Gong, Jira, Confluence
• eCommerce & Analytics: payment gateways, Google Analytics/Google Tag Manager

AI: confident but considered usage of LLM AI systems to enhance work, research, investigate issues, expedite development, etc.

Compensation: This role offers a base salary range of €59,000 to €70,000, with an additional 15% performance-based bonus opportunity, bringing total on-target earnings (OTE) to €67,850–€80,500 depending on base salary placement.

Position Overview: 

As a Sr. Account Executive, you will be a key contributor in helping FastSpring achieve our financial goals. This role is focused on new business development and driving the sales process with clients. In this role you will execute our sales plan; identifying, qualifying, and presenting FastSpring's solutions to prospective clients. This is an influential role in delivering a great client experience through the process. As a Sr. Account Executive you will have the opportunity to be a leader amongst your peers and be an exemplary model of: growth mindset, sharing tribal knowledge, positive attitude, and FastSpring Core Values.

Our sales culture cultivates a team of strategic sales professionals who are results-driven, team-oriented, with a high-integrity outlook. This is a rapidly growing space, with emerging markets and represents high potential to impact our growth globally.

This position is remote-first within Singapore, with frequent business travel across APAC for tradeshows and team events.

Responsibilities & Goals:

• Heavy focus on new business and prospecting efforts with targeted customers/prospects in partnership with the SDR team.
• Prospect, identify, develop, negotiate and, ultimately, close new customers to reach stated sales goals.
• Sales responsibility with a "hands-on" approach working strategic deals and technical/complex sales cycles.
• Monitor metrics with the goal to increase productivity and contributions to pipeline and bookings.
• Deliver sales presentations to key clients in coordination with other internal resources (ie. Sales Engineers, Director)
• Collaborate with Marketing to develop and implement marketing initiatives.

Experience:

• Confident communicator; strong written and verbal skills are critical.
• Self-starter, capable of staying focused in a fast-paced sales environment; can manage time effectively and work independently.
• Ability to sell, influence, and negotiate with prospects to move through the sales process.
• Ability to effectively multi-thread within an account to sell wide and high to key stakeholders.
• Experience working in a start-up environment or ability to work in a rapidly expanding and changing environment.
• Additional preferred experience:
• Knowledge of the payments and/or gaming industry
• Experience selling into the Greater China Region

Qualifications: 

• Business proficiency in Mandarin, both written and spoken.
• Sales experience within high-growth software environments selling a technical product or selling into a technical buyer.
• 4+ years quota carrying sales experience, in payments/payment solutions or ecommerce software.
• Demonstrated consistent performance in a prior new business role with top performer results. 
• Sales tech stack experience: Salesforce.com, Outreach.io, 6sense, Loom/Soapbox.
• GSuite products and online business tools.
• Bachelor's degree, marketing or business preferred.

Compensation
This role offers a base salary of SGD 110,000 – SGD 150,000, with total on-target earnings (OTE) of approximately SGD 200,000 – SGD 273,000, structured around a 55/45 base-to-variable mix. Compensation will vary based on experience and market benchmarks.

Position Overview:

FastSpring is looking for a self-driven, coachable, and relentlessly curious Senior Sales Development Representative to join our growing APAC sales team. This is a unique opportunity to help shape our presence in the expansive APAC region, which offers incredible chances to learn, grow, and drive revenue growth. You’ll play a key role in expanding our reach in industries navigating the complexities of global eCommerce, such as SaaS, software, gaming, and digital products.

This is a great opportunity to be mentored in tech sales while improving processes and systems that will help you develop and master your sales techniques. The most successful candidates are curious, self-motivated, and driven to grow—people who thrive on learning, actively seek feedback, and stay motivated from within. Confident communication, resilience, a desire to learn, and energy for connecting with potential customers are all key to success in this role.

This position is remote, with some travel expected for tradeshows, in-person team onsites and events.

Typical Daily Responsibilities:

• Develop and execute targeted outbound strategies to generate awareness and pipeline for FastSpring across SaaS, software, gaming, and digital product markets.
• Identify and prioritize high-value accounts; build account engagement strategies to penetrate complex organizations.
• Lead disciplined, multi-channel prospecting (calls, personalized email, video, social) and continuously refine messaging to improve conversion.
• Partner strategically with Account Executives to map stakeholders, coordinate outreach, and deliver high-quality meetings aligned with ICP and revenue priorities.
• Maintain rigorous pipeline hygiene in Salesforce, capturing engagement insights and tracking account progression.
• Navigate early conversations with senior stakeholders, uncover business challenges, and position FastSpring’s value effectively.
• Contribute to outbound playbooks by testing new approaches, sharing best practices, and elevating team prospecting standards.
• Represent FastSpring at industry events to expand market awareness and generate strategic pipeline opportunities.

Skills and Qualifications:

• 1+ years of quota-carrying lead generation experience in a B2B SaaS environment
• Strong communication skills, with the ability to engage senior stakeholders through clear written and verbal messaging.
• Business proficiency in spoken Mandarin and English required; ability to conduct professional conversations and outreach across both languages (written Mandarin a plus).
• Highly autonomous operator with a proven ability to prioritize accounts, manage pipeline activity, and execute outbound strategy independently.
• Demonstrated ability to thrive in high-growth, fast-paced sales environments, maintaining focus and consistency while managing multiple priorities.
• Strong analytical and problem-solving skills, with the ability to quickly assess prospect needs, navigate objections, and advance conversations toward qualified opportunities.
• Demonstrated interest and familiarity with payments, gaming, eCommerce, or digital product ecosystems, with the ability to quickly understand complex platforms and value propositions.
• Growth mindset with a track record of refining prospecting techniques and improving outreach performance in evolving markets.

Preferred Qualifications:

• Experience within the payments industry.
• Experience within the gaming industry.
• Experience selling into the Greater China Market 

Compensation:

This role carries an annual on-target earnings (OTE) of SGD 114,000, comprised of a base salary of SGD 77,000, and a sales variable component of SGD 37,000 (70/30 split).

The Position:

FastSpring is looking for a Staff Data Engineer to serve as the technical architect and driving force behind our next-generation data platform. As a key partner to the Senior Data Product Manager, you will build the high-performance infrastructure required to turn hundreds of millions of rows of transactional data into actionable insights for our sellers.

This role is a high-impact technical leadership position responsible for designing and executing a modern data warehouse strategy that supports real-time product innovation. You will bridge the gap between complex transactional systems and the analytical needs of our global customers.

This role reports to the Senior Director, Development, and works cross-functionally with Product, Engineering, and Executive leadership to identify growth opportunities and execute technical go-to-market strategies.

Responsibilities:

• Architect and Implement: Lead the design and construction of a next-generation data warehouse optimized for improved efficiency, performance, and massive scale.
• Real-Time Data Ingestion: Build and maintain robust data pipelines for real-time ingestion from large-scale production transactional databases containing hundreds of millions of rows.
• Stream Processing: Develop real-time data transformation layers to ensure the data warehouse reflects live business activity, enabling "up-to-the-minute" analytics for our ecosystem.
• Technical Roadmap: Partner with the Senior Data Product Manager to define, evangelize, and execute a data roadmap that meets both internal and external customer needs.
• Technical Leadership: Research and select appropriate technical solutions, coordinate delivery with dedicated agile teams, and champion engineering best practices.
• Validation & Metrics: Rigorously test and validate data integrity, establishing and measuring success metrics for system performance and data reliability.
• Collaboration: Work closely with stakeholders to develop technical business cases for new initiatives, ensuring alignment across the development organization.

Qualifications:

• Experience: 5+ years of data engineering experience in a high-growth SaaS environment.
• Real-Time Messaging: Expert-level experience with message brokers and streaming platforms such as Apache Kafka, Amazon Kinesis, or Google Pub/Sub to manage high-throughput transactional data.
• Data Transformation: Proficiency with real-time and batch transformation tools, specifically dbt (data build tool) for managing Snowflake logic and Apache Flink or Spark Streaming for in-flight processing.
• Snowflake Ecosystem: Deep architectural knowledge of Snowflake, including experience with Snowpipe for continuous ingestion, streams, and tasks for change data capture (CDC).
• Database Internals: Strong understanding of schemas and data pipelines, with specific experience extracting data from large-scale relational databases (Postgres/MySQL) via CDC tools like Debezium.
• Technical Proficiency: Mastery of SQL and Python for building automated, scalable data movement and transformation workflows.
• Data APIs: Proven experience designing and maintaining Data APIs to expose warehouse insights to external or internal customers.
• Business Intelligence: Familiarity with business intelligence tools such as Looker.
• Communication: Exceptional ability to synthesize complex technical concepts and communicate them clearly to stakeholders, including the Senior Data Product Manager and executive leadership.

Payments Domain: (Preferred) Experience with the data structures associated with payment processors, gateways, and card networks.

Position Overview:

FastSpring is seeking a Vice President, Product Management to lead product strategy and drive innovation in a high-velocity global environment of a PE-backed Merchant of Record. This role will be instrumental in shaping the next generation of products that enable our sellers to scale, optimize revenue, and operate seamlessly across markets.

As the leader of the Product Management function, you will lead a lean, high-impact team where strategic clarity is our greatest lever. In our growing environment, success is not about growth at all costs. It comes from mastery of the Product Operating Model and disciplined, data-driven trade-offs. Reporting to the CPTO, you are a product leader with payments expertise and a sophisticated understanding of modern commerce ecosystems, with exposure to embedded finance, SaaS platforms, or related domains.

This is a true player-coach role. You are equally comfortable developing talent as you are rolling up your sleeves to personally own critical workstreams or translate complex technical requirements into customer-centric solutions. You will be expected to lead from the front by working directly with customers, teams, and tools to prototype, test, and refine both products and how we build them.

You will also play a key role in evolving how product development operates at FastSpring by incorporating more automated, intelligence-assisted, and high-leverage approaches across the lifecycle while maintaining a pragmatic, execution-first mindset.

We are looking for a pragmatic innovator who is passionate about solving real-world developer and end-user problems. You see generative AI as a vital tool to amplify a team’s output and ensure we outmaneuver larger competitors through efficient execution and high-velocity learning.

We believe the way products are built is undergoing a fundamental shift. This role is for someone excited to help shape what comes next.

Responsibilities and Impact:

• Refine and drive the product vision and strategy across our global payments and subscription platform. Fully transition the team to an outcome-based Product Operating Model aligned to FastSpring’s growth and disciplined resource allocation.
• Lead the charge in embedding generative AI within the product lifecycle, from automating documentation and data synthesis to optimizing discovery, while actively using and evolving these approaches in your own work.
• Lead and mentor the Product Management team, raising the bar on how PMs think, operate, and collaborate. Establish consistent, high-quality product practices through hands-on coaching and direct engagement, not just process definition.
• Operates as a true player-coach by personally owning critical workstreams, writing technical specs where needed, and working alongside Engineering to solve complex problems across payments infrastructure and global compliance.
• Own the full product lifecycle, from discovery and prioritization to go-to-market, maintaining close proximity to execution and ensuring strategy is grounded in real-world feedback and outcomes.
• Partner deeply with Engineering, Customer, Sales, and Marketing to drive alignment, accelerate delivery, and ensure successful adoption. Build strong credibility with technical teams through shared ownership and high standards.
• Dedicate significant time to the craft of product management by developing team capabilities in continuous discovery, commercial acumen, and stakeholder management to build a culture of extreme ownership and high performance.
• Develop deep insights into customer needs, market trends, and competitive dynamics. Use a data-driven approach to identify growth opportunities and inform build versus buy decisions in a resource-conscious environment.
• Champion a pragmatic, data-driven culture that prioritizes actionable insights over vanity metrics. Define clear success metrics, navigate trade-offs, and continuously refine the user experience to drive unit economic growth.
• Serve as a key member of the leadership team, ensuring a cohesive, scalable, and differentiated product experience across the ecosystem while contributing to long-term company strategy.

Qualifications:

• 10+ years of Product Management experience, including 3+ years leading and developing product teams in high-growth SaaS or fintech environments.
• Proven track record of building and developing high-performing product teams, with demonstrated ability to coach and elevate individual and team performance.
• Proven track record of defining and delivering successful product strategies that drive revenue growth, customer adoption, and market differentiation.
• Deep experience in subscription management, billing, embedded finance, B2B2C SaaS, or payments ecosystems. Strong understanding of global commerce, including compliance, taxation, and cross-border transactions is preferred.
• Demonstrated ability to earn trust and credibility with engineering teams through strong partnership and execution.
• Strong strategic thinker with the ability to translate complex technical and business challenges into scalable product solutions.
• Experience partnering closely with engineering teams to deliver technically sophisticated products.
• Hands-on mindset with comfort engaging directly in tools, systems, and workflows to prototype ideas and validate concepts.
• Data-driven mindset with experience leveraging metrics, experimentation, and customer insights to inform product decisions.
• Excellent communication skills with the ability to influence senior leadership and Board-level audiences.
• Experience operating in fast-paced, high-growth environments, managing multiple priorities and driving outcomes with urgency.
• Bachelor’s degree in business, computer science, or a related field. MBA or advanced degree is a plus.