About your Team:

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Dublin. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

 What will be your responsibilities within IBKR: 

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system. 
• Analyse, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams. 
• Provide internal 2nd-level technical support to various teams. 
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures. 
• Analyse existing business workflows and participate in developing new process monitoring tools. 
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

 What required skill’s you need:

• Strong communication skills, and must be fluent in English. 
• A Bachelor’s Degree or apprenticeship in a technical discipline
• A working knowledge of general computing and networking concepts. 
• Experience working with Linux operating systems and related technologies.
• The ability to analyse and solve problems promptly and accurately in a fast-paced environment.
• Ability to work occasional weekends and day/night shifts.

Preferred Skills:

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support
• Experience with Unix / Linux style command line interfaces
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

 To be successful in this position, you will have the following: 

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

Company Benefits & Perks

• Office location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
• Competitive compensation packages including private healthcare, pension, life insurance, income protection, and discretionary annual bonus
• Global Employee Assistance Program
• Cycle to work scheme and Tax Saver commute scheme
• Free lunch for all employees working from the office, up to a value of 14.50 per day
• Education reimbursement and learning opportunities

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed. 

Once considered ramped, they will transition to a permanent (Tuesday to Saturday) 9am-6pm work week (with 3 in-office days) to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift.

Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Your non-negotiables should be your first couple of bullets and your nice to haves lower

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1273390465

Hudson River Trading (HRT) is looking for an Electronic Trading Support Engineer to join our global Trade Operations (TradeOps) team in NYC. This team is responsible for managing HRT’s live trading environment, one of the most robust and efficient electronic trading platforms in the world. This includes configuring, monitoring, and optimizing the firm’s trading as well as handling risk, regulatory, and development tasks. The TradeOps team focuses on both automating common tasks and preparing for the unexpected. Your day could consist of debugging to get a process running in time for the market open, making a difficult on-the-spot decision that balances compliance, risk, and PnL during trading hours, or coordinating the technical rollout of a new trading strategy. 

Being a member of TradeOps at HRT means working on a tight-knit, highly productive team. We're looking for someone who loves technology and wants to work on a broad range of projects using whatever tool(s) best solve the problem at hand. Excellent communication is a must, along with a can-do attitude.

Role

In a high performance environment, immediate awareness of and reaction to systems and trading issues is essential. That’s where HRT’s Electronic Trading Support Engineers come in. You’ll be responsible for managing new initiatives and ensuring a smooth trading day. You’ll act as the first line of defense when the inevitable happens, and the subject matter expert on recent changes to the production trading platform. The team’s scope covers everything from systems infrastructure, to compliance, risk management, overnight clearing, and performance improvement. 

Responsibilities 

• Support live trading during US market hours
• Handle order flow from HRT’s trading desks
• Respond to external market alerts and outages
• Interface with exchanges & other external parties to support trading 

Qualifications

• Bachelor’s degree in a quantitative discipline (CS, Engineering, Physics, Math, etc.)
• Working knowledge of UNIX systems
• Experience with a scripting language (Python, Perl, Bash)
• Excellent communication skills and enjoy interfacing with clients, both internal and external
• Incredibly organized, with a high attention to detail
• Excited to work independently in a very fast-paced, high pressure environment
• Poses an understanding of Market Data/Order Entry systems and an interest in how modern electronic markets work
• Industry experience and/or Series 7 or 57 certification is preferred

The estimated base salary range for this position is 100,000 to 150,000 USD per year (or local equivalent). The base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. This role will also be eligible for discretionary performance-based bonuses and a competitive benefits package.

Hudson River Trading (HRT) is looking for a Junior Electronic Trading Support Engineer to join our global Trade Operations (TradeOps) team in NYC. This team is responsible for managing HRT’s live trading environment, one of the most robust and efficient electronic trading platforms in the world. This includes configuring, monitoring, and optimizing the firm’s trading as well as handling risk, regulatory, and development tasks. The TradeOps team focuses on both automating common tasks and preparing for the unexpected. Your day could consist of debugging to get a process running in time for the market open, making a difficult on-the-spot decision that balances compliance, risk, and PnL during trading hours, or coordinating the technical rollout of a new trading strategy. 

Being a member of TradeOps at HRT means working on a tight-knit, highly productive team. We're looking for someone who loves technology and wants to work on a broad range of projects using whatever tool(s) best solve the problem at hand. Excellent communication is a must, along with a can-do attitude.

Role

In a high performance environment, immediate awareness of and reaction to systems and trading issues is essential. That’s where HRT’s Electronic Trading Support Engineers come in. You’ll be responsible for managing new initiatives and ensuring a smooth trading day. You’ll act as the first line of defense when the inevitable happens, and the subject matter expert on recent changes to the production trading platform. The team’s scope covers everything from systems infrastructure, to compliance, risk management, overnight clearing, and performance improvement. 

Responsibilities 

• Support live trading during US market hours
• Handle order flow from HRT’s trading desks
• Respond to external market alerts and outages
• Interface with exchanges & other external parties to support trading 

Qualifications

• Bachelor’s degree in a quantitative discipline (CS, Engineering, Physics, Math, etc.)
• Working knowledge of UNIX systems
• Experience with a scripting language (Python, Perl, Bash)
• Excellent communication skills and enjoy interfacing with clients, both internal and external
• Incredibly organized, with a high attention to detail
• Excited to work independently in a very fast-paced, high pressure environment
• Poses an understanding of Market Data/Order Entry systems and/or an interest in how modern electronic markets work
• Industry experience and/or Series 7 or 57 certification is preferred if applicable, but not required - recent graduates with relevant knowledge can be considered

The estimated base salary range for this position is 100,000 to 150,000 USD per year (or local equivalent). The base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. This role will also be eligible for discretionary performance-based bonuses and a competitive benefits package.

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

What's the opportunity?

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

Learn more about our engineering culture at intercom.engineering

What will I be doing?

As an experienced engineer you will:

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.

Learn more about our engineering culture at intercom.engineering

What will I be doing? 

As an experienced engineer you will:

• Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.

• Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need? 

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

What's the opportunity?

As a Staff Engineer in our Growth organization, you will be a technical leader within a team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

You will be joining our Growth organization as part of our Self‑Serve team. This team owns the end‑to‑end, no‑touch customer journey – from discovering Intercom, to signing up, onboarding, trialling, and upgrading – entirely through the product, without ever talking to Sales.

The team runs high‑impact experiments and builds product experiences that improve the self‑serve funnel (sign‑up → trial → paid), drive product adoption, reduce churn, and ultimately deliver uplift in self‑serve revenue growth.

Their mission is to grow and retain the self‑serve customer base and they work cross‑functionally with Marketing, Web, GTM, and other Growth teams (Billing, Pricing and Packaging, etc). They sit very close to the revenue line, with clear ownership of self‑serve ARR and expansion

Learn more about our engineering culture at intercom.engineering

What will I be doing?

As an experienced engineer you will:

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.
• Care about agility as much as you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.
• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
• Play an active role in hiring, mentoring and career development of other engineersRaise the bar for technical standards, performance, reliability, and operational excellence
  
  

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
• Even better if you have experience in similar Growth organizations or in parts of the business that have commercial impact and responsibility
• Significant, demonstrated impact that your work has had on the product and/or the teams
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
• You will have experience with Distributed systems
• 2+ years of experience as the primary technical leader for a team
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.
  
  

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.

Learn more about our engineering culture at intercom.engineering

What will I be doing? 

As an experienced engineer you will:

• Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.

• Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need? 

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

What's the opportunity?

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

Learn more about our engineering culture at intercom.engineering

What will I be doing?

As an experienced engineer you will:

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.