How you’ll help us achieve it

Providing administrative support to the Agent Operations team is essential to the department, which is why we are hiring an Agent Administrative Manager. Reporting to the Agent Operations Lead, the role holder will ideally be an excellent multitasker committed to overseeing a growing administrative officer team within our DRC agent management team.  

In this role, you'll; 

• Support agent and user operations team from the head office.
• Ensure agent teams are recruited and managed per internal policy and procedure.
• Help develop and ensure procedures are followed for addressing agent issues at agents are tracked, reported, and addressed.
• Manage the requesting, dispatching, and tracking usage of agent-related supplies.
• Managing a team of administrative officers involved in agent operations activities.
• Oversee agent management administration and reporting.  
• Create and roll out systems to ensure relevant contracts are up-to-date across systems.
• Work with regional managers to create policies to monitor and evaluate agent contracts for termination/renewal.
• Be general custodian of all regional data and required reporting.
• Provide accurate data analysis and performance forecasting.
• Champion for performance improvement within the agent team.
• Manage all contracts and payroll associated with interim firm staff.
• Work with ops admin officers to support agents across the country.
• Manage or support recruitment, onboarding, and offboarding as needed in the agent ops department.
• Create and roll out systems between admins and regional managers to dispatch all required supplies, merchandising material, and any other required supplies, tracking dispatched and available supplies and their use.
• Provide financial support in monitoring and closure of agent/customer cases.
• Provide basic training on agent admin-related issues to the field teams.Manage and train entry-level admins within agent management. Help coordinate and manage all agent communication and training as may be required.
• Manage, track, and report on all agent potential risks and suspicious activities. 

Key details

• Location: You'll work from our office in DRC and may travel to field locations.
• Work authorization in DRC Faso is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Proficiency in French and English.
• At least 3 years experience in a comparable role (HR, Admin, Finance). 
• At least 1 year’s experience managing a team.
• Excellent computer skills and intermediate data analysis skills (great at spreadsheets).
• Good communication skills.
• HR, Admin, Business or Finance graduate degree.
• Team leadership and coordination abilities.
• Able to proactively prioritize, plan, delegate, and follow up client, field team, and agent issues until resolved.

You might be a good fit if you

• Seek to improve yourself through honest self-reflection.
• Have managed successful teams to achieve ambitious goals.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Demonstrate tenacity and a willingness to go the distance to get something done
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are analytical in your approach to problems.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.

#LI-MS1

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for a Country Growth Operations Lead who will be based in one of our early-stage countries in West Africa, who will lead our efforts to expand our user base and manage user acquisition strategies in the allocated countries. This role involves leading both user growth operations and agent operations/agent liquidity to help grow a market from an early stage to 1 million monthly active users. 

The Country Growth Ops Lead will report to the Head of Scaling Operations and work closely with the Chief Executive Officer and Country General Manager/Director of Operations.

In this role, you'll;

• Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
• Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
• Enhance distribution processes through partnership with product and engineering teams, leveraging technology and data.
• Oversee agent network operations, including acquisition, setup, and liquidity management, to support distribution and meet user demand.
• Build and lead high-performing teams, fostering a culture of excellence and innovation.
• Manage business and financial KPIs in alignment with overall business objectives.
• Champion Wave's values, leading by example and embedding them within the team culture.

Key Details 

• Location: At one of our early-stage countries in Africa, with a focus on West Africa. You must be willing to relocate to the primary growth country for up to one year, with periodic returns home after each trimester.
• Travel: Anticipated travel requirements of 60-80% within a designated, growth-focused market.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.

Requirements 

• 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
• Language: Bilingual proficiency is mandatory, with exceptional written and verbal communication skills in both English and French.
• Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
• Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.

You might be a good fit if you

• Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition and are metrics-oriented and experienced in leading teams towards KPIs.
• Are proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development.
• Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals.
• Build strong relationships and bring out the best in people.
• Excel at leadership and enjoy managing diverse and large field ops teams.
• Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
• Think from first principles about how things should work.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.

#LI-MM1

How you'll help us achieve it

At Wave Mobile Money, the Security Manager is a business-critical operator responsible for ensuring that our operating model can scale safely in a cash-intensive and high-risk environment.

This role is about more than just physical safety; it is about protecting our people, assets, and financial flows while enabling rapid business growth. You will integrate security directly into the design of our operations—particularly around cash movement and agent networks—ensuring that Wave remains resilient even in the most challenging context

In this role, you'll be responsible for:

Risk Management & Security Framework

• • Develop and maintain a security risk management framework aligned with Wave’s business objectives and local DRC requirements.
  • Implement operational security policies tailored to fintech activities (cash, agents, and network).
  • Integrate location risk considerations into agent network design and expansion decisions.
  • Identify emerging risks and propose pragmatic, growth-oriented mitigation measures.

  Analysis, Monitoring & Reporting

  • Monitor cash exposure levels, rebalancing patterns, and operational risk indicators across the network.
  • Establish a structured system for incident management and post-incident analysis.
  • Produce actionable briefings and reports with clear recommendations for leadership.
  • Develop tools for mapping risks and tracking leading indicators (e.g., high exposure nodes or repeated anomalies).

  Operational Security & Business Continuity

  • Manage physical security systems, resources, and in-house training for security staff.
  • Design and implement secure cash handling, storage, and movement practices across distribution points.
  • Serve as the primary point of contact for local security services and authorities.
  • Assess vulnerabilities for existing locations and contribute to Business Continuity Plans (BCPs).
  • Advise field teams on travel, deployments, and safety during working hours.

  Support for Teams & Safety Culture

  • Empower operational teams to integrate safety practices into their daily routines without sacrificing speed.
  • Roll out security training modules on cash handling and rebalancing for field staff.
  • Promote a culture of prevention and accountability; ensure security practices are consistently applied in the field.
  • Carry out background checks for key individuals, including new hires, stakeholders, and partners.

  Protection of People & Assets

  • Implement measures to secure staff, offices, and service points (CCTV, access control, fire/intrusion detection).
  • Lead investigations into cases of embezzlement, theft, physical assault, or cash discrepancies.
  • Ensure crisis response readiness, including a 24-hour on-call support capability.

Key details

• The location is primarily based in Kinshasa, with frequent travel to field operations. 
• Work authorization in DRC is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Experience: Proven track record in operational security, risk management, or safety within the private sector (Fintech, NGO, or Multinationals).
• Domain Knowledge: Strong understanding of field operations, cash management, and agent networks.
• Context: In-depth knowledge of the security landscape in the DRC and a strong local network.
• Education: Relevant degree or professional certifications in security/risk management.
• Languages: Fluent in French and English. Lingala is strongly preferred.

You might be a good fit if you

• Balance Risk with Growth: You don't just say "no"; you find ways to make operations safer so we can move faster.
• Are Data-Driven: You use indicators and mapping to stay ahead of risks rather than just reacting to incidents.
• Operate with Pragmatism: You value simple, effective solutions over complex, bureaucratic processes.
• Are a Calm Leader: You remain composed and decisive during critical incidents or crisis situations.
• Are a Builder: You enjoy creating frameworks and systems from scratch in a dynamic, evolving environment.