Field Support Specialist (On-Call)

📍 Detroit, MI 48226 | On-site

Support daily operations. Step in when needed. Keep the office running.

SPS Global is seeking a Field Support Specialist (On-Call) to provide on-site coverage and operational support across client locations in San Francisco. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed. The role is ideal for a dependable, service-driven professional who can quickly adapt to different environments and maintain high service standards.

You will provide coverage when regular staff are out and support special projects as needed. The position is based out of a designated home office and may require short-notice deployment to nearby client sites.

What You’ll Do:

This role focuses on office services support, service delivery, and operational continuity.

• Mail & Shipping Operations
  • Oversee incoming and outgoing mail and packages
  • Log and track deliveries using chain-of-custody systems
  • Distribute mail and notify employees of deliveries
  • Process shipping requests and verify packing documentation
• Office & Facilities Support
  • Assist with supply ordering and stocking common areas
  • Support light facilities tasks and service requests
  • Monitor and support copy/print equipment
  • Assist with office moves and workspace transitions
  • Set up and break down conference rooms as needed
• Reception & Client Support
  • Provide front desk or concierge coverage as needed
  • Answer and direct calls professionally
  • Deliver consistent, high-level customer service to employees and visitors

What You Bring:

• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Working knowledge of MS Office and office technology
• Understanding of shipping and receiving procedures
• Ability to work independently with minimal supervision
• Flexible schedule with the ability to travel between client sites

What We’re Looking For:

Required

• High School Diploma or equivalent
• 6+ months of prior work experience preferred
• Strong organizational, time management, and problem-solving skills
• Excellent written and verbal communication
• Ability to learn and navigate computer-based systems
• Professional demeanor with a customer-service mindset
• Ability to work assigned hours and follow established policies

Preferred

• Experience in mailroom, office services, reception, or facilities support
• Familiarity with shipping/receiving processes and office equipment

Physical Requirements

• Role requires regular walking, standing, bending, kneeling, and sitting for extended periods
• Ability to lift or move 40 lbs. frequently
• Ability to move packages via wheeled cart (up to 60 lbs. capacity)
• Manual dexterity to operate phones, copiers, and related office equipment

Travel: None or negligible

Other Duties:
This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all.  

We’re searching for a Project Engineer. As a Project Engineer within the Hardware-Operations’ organization, you will lead the introduction of our autonomous vehicle at a contract upfitter during a critical period of rapid production ramp.  This multidisciplinary role requires a self-sufficient professional capable of integrating mechanical and electromechanical systems into a high-volume manufacturing environment.  You will serve as a vital technical bridge, frequently coordinating with Technical Program Management, Supply Chain, Quality Assurance, and Production teams, both internally and externally, to ensure design intent is understood and operationally executed at scale.

This role is based on-site in Livonia (Detroit Metro) with occasional travel to Pittsburgh.

In this role you will

• Coordinate the manufacturing launch of new/revised products including establishing goals, training team members and evaluating results
• Monitor and enforce timelines, quality, and output ensuring that supplier facilities and deliverables are meeting Aurora's timelines, expectations, and requirements
• Communicate clearly, both verbally and in writing; make progress reports and present findings.
• Guide supplier-related projects relative to products, policies, and continuous improvement
• Conduct multidisciplinary rapid problem-solving activities and propose solutions to both prototype and production manufacturing challenges, such as Design for Excellence (DfX) input, e.g., Design for Manufacturing/Assembly (DfMA), Design for Service/Repair/Maintenance (DfS/R/M)

Required qualifications

• Bachelor’s in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 3 years of prior relevant experience;
• Or, Advanced Degree in a related field and a minimum of 2 years’ experience.
• Or, 12 years of prior relevant experience in lieu of a degree

Desirable qualifications

• Strong communication skills and ability to influence and coordinate with external vendors, contractors, and inside stakeholders and engineers
• Experience with IATF 16949:2016 Automotive Quality Management Systems or similar, e.g., AS9100D:2016; ISO 13485:2016; ISO 9001:2015
• Green Belt certification or demonstrated experience using Lean / Six Sigma tools and similar methodologies, e.g., DMAIC, 8D, PDCA, QRQC, 4A.
• Experience interpreting technical requirements
• Experience leading Root Cause Corrective Action (RCCA)
• Experience with advanced CAD, PLM, ERP, and MES software suites

The base salary range for this position is $112,000-$180,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-JH1

#Associate 

Enterprise Account Executive – Midwest (US)

Location: Midwestern States, United States

Work Environment: Remote

Join the team that’s reshaping how the world sees supply chain risk.

Role Description:

We’re looking for an ambitious, high-performing Enterprise Account Executive to help drive Exiger’s continued growth across North America. This is a career-defining opportunity for a motivated sales professional ready to make a real impact—at a company that’s setting the pace in one of the world’s most urgent and high-growth sectors.

As an Enterprise Account Executive, you won’t just be selling software—you’ll be solving real-world problems for the most complex organizations on the planet. You’ll be backed by cutting-edge technology, a seasoned leadership team, and an ecosystem of support across Sales Engineering, Product, Marketing, Customer Success, and more.

You’ll own a curated portfolio of high-potential accounts and lead with a consultative, strategic mindset. Your goal? Drive meaningful conversations, generate pipeline, close game-changing deals—and have fun doing it.

What You’ll Do:

Design and Execute Your Plan
Build and own a detailed territory plan and attainment strategy tailored to your market. Develop account plans for top-tier targets with support from BDRs, Solution Consultants, and Customer Success Managers.

Own the Full Sales Cycle
Prospect new customers, grow relationships within existing accounts, and manage complex sales cycles from first touch to close. You’ll develop and present business cases, run ROI-driven demos, and negotiate strategic deals with high-level stakeholders.

Drive Demand and Pipeline Growth
Partner with your BDR to execute outbound strategies that generate meaningful, qualified pipeline. You’ll use creative outreach, digital tools, live events, and referrals to keep your calendar and pipeline full.

Work Smarter with AI
Use Exiger’s internal instance of ChatGPT, plus Salesforce, Clari, Outreach, and other tools, to research prospects, create use cases, log insights, and work efficiently.

Collaborate and Close
Partner with Legal, Product, Customer Success, and Marketing to run fast, smart, and effective sales motions. Forecast accurately in Clari and keep internal stakeholders aligned along the way.

Build Strategic Relationships
Align Exiger executives with your customers’ senior leaders and economic buyers. Lead or participate in Executive Value Reviews (EVRs) and roadmap discussions to deepen trust and partnership.

Be a Culture Carrier
Show up prepared, focused, and ready to support your team. You’ll contribute actively to weekly forecast calls, training sessions, and sales huddles—because you know winning is a team sport.

What Success Looks Like:

• Exceeding your ACV sales targets quarterly and annually.

• Maintaining 3x to 5x pipeline coverage.

• Driving at least one Meaningful Interaction per week with a new prospect persona.

• Forecasting accurately and consistently.

• Earning trust—internally and externally—as a thoughtful, strategic, and reliable sales leader.

What You Need:

• 5–10 years of enterprise sales experience, ideally in SaaS or solution-selling environments.

• Experience managing full-cycle deals with large or complex organizations.

• Familiarity with supply chain, compliance, procurement, or risk management software is a plus.

• Strong command of sales methodologies—MEDDPICC expertise preferred.

• Excellent communication, discovery, and value-selling skills.

• Highly organized with a drive to learn, grow, and win.

• Based out of the Midwest Region of the United States

• Willingness to travel to key customer locations as needed.

Why You’ll Love Working At Exiger:

• High-performance culture rooted in accountability, collaboration, and a shared commitment to excellence

• Competitive base salary + uncapped commission

• Additional performance incentives (SPIFFs, recognition awards)

• Private medical, dental, and vision benefits

• 16 weeks of paid parental leave

• Purposeful career development programs with reimbursement for educational certifications

• Industry-leading health, vision, and dental benefits

• Discretionary Time Off for all employees, with no maximum limits

• A collaborative culture that celebrates hustle, heart, and high performance

#LI-Remote

This position is remote eligible within the Midwest Region of the United States, (excluding residents of CA-CO-NY)

Why you’ll love this role

This is a high-impact executive leadership opportunity to shape the future of commerce through a tech-driven, global supply chain. As VP of Global Transportation, you will own and evolve a global transportation network that directly influences cost, speed, and customer experience across our marketplace. You’ll sit on the Supply Chain Leadership Team, work closely with executive leadership, and drive strategy that touches every seller and buyer worldwide. If you’re energized by complex global networks, carrier strategy, financial ownership, and building high-performing teams - this role gives you the platform to lead at scale and create measurable impact.

What you’ll do

• Transportation Network Strategy & Design
  • Develop and evolve a best-in-class global transportation network across Verification Centers, Xpress Fulfillment Centers, Drop-Offs, and other nodes
  • Optimize carrier and lane strategy to improve cost, speed, and service quality
  • Lead transportation strategy for facility launches, realignments, and decommissions
• Strategic Carrier Management
  • Own the global carrier strategy and negotiate master agreements with major global and regional providers (UPS, FedEx, DHL, etc.)
  • Maintain competitive tension while building long-term, strategic partnerships
  • Integrate new carriers and services to build redundancy and enhance customer experience
• Financial Performance & Cost Optimization
  • Manage a large annual transportation budget
  • Continuously drive Cost per Trade (CpT) reduction without compromising service
  • Partner with Finance and Planning on freight forecasting and cost modeling
  • Lead invoice audit oversight and forensic cost analysis to identify savings opportunities
• Operational Execution & Network Health
  • Monitor inbound/outbound performance and carrier compliance through advanced analytics
  • Lead initiatives to reduce Time to Serve (TTS) and improve end-to-end predictability
  • Develop business cases, pilots, and POCs to test innovative transportation solutions
  • Drive exception management and rapid resolution during peak and disruption events
• Cross-Functional & Executive Leadership
  • Partner with Operations, Finance, Product, Engineering, and executive stakeholders to align transportation strategy with company roadmaps
  • Lead peak planning (Holiday, Back-to-School, strike mitigation, etc.)
  • Represent transportation strategy in company planning and roadmap discussions
• Team Leadership & Development
  • Lead and develop a global, multi-time-zone team
  • Build strong succession planning, mentorship, and engagement programs
  • Foster a high-performance culture aligned with company values

About you

• 15+ years of progressive transportation, logistics, or supply chain leadership experience, including senior-level people management
• Deep expertise in global eCommerce and small parcel transportation, including cross-border operations
• Proven success negotiating large-scale transportation contracts
• Strong financial acumen with experience managing large budgets and cost optimization initiatives
• Experience with BI tools (Tableau, PowerBI), advanced analytics, TMS/WMS systems, and financial forecasting tools
• Strategic thinker who can set long-term direction while executing tactically
• Experienced in working cross-functionally and influencing executive stakeholders
• Analytical and data-driven, with strong problem-solving capabilities
• Effective communicator who can drive alignment and transformational change
• Comfortable operating in a fast-paced, globally complex environment

Nice to have skills

• Experience in global marketplace or eCommerce environments
• International work experience or multilingual capabilities
• Familiarity with strategic planning frameworks (OKRs, Hoshin, Balanced Scorecard, SWOT)
• Experience leading transportation strategy during large-scale peak events or network transformations
• Experience leveraging AI and advanced analytics within transportation or supply chain environments, particularly in areas such as strategic carrier management, network optimization, and real-time operational control

Who we are

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. 

The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. 

About the role

You’ll play a key role in bridging the gap between product design and scalable production. You will lead the manufacturing process for autonomy hardware integration into trucks, troubleshoot on-site build issues, and drive quality assurance initiatives to ensure high reliability and production efficiency. This is a hands-on, on-site role that requires close collaboration with cross-functional teams and external manufacturing partners.

What you'll do

Who we are

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. 

The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. 

About the role

Gatik is seeking an Inventory Specialist to oversee material flow and inventory management supporting our vehicle builds and daily operations. Based in Rochester Hills, Michigan, this role plays a critical part in maintaining accurate inventory systems and ensuring materials are organized, traceable, and readily available. You’ll work closely with cross-functional teams—including Engineering, Production, and Finance—to enable efficient workflows and uphold high standards of inventory integrity.

This role is onsite 5 days a week at our Rochester Hills, Michigan office!

What you'll do

Solutions Architect, Commercial

Location: United States, based in the Midwest or West Coast of the United States to support regional commercial enterprise efforts

Work Environment: Remote

Role Summary:

We are looking for a Solutions Architect to partner closely with our Commercial Go-To-Market team. This is not a role focused on running standard demos. Instead, it's about helping shape deals, guiding customers through complex risk challenges, and owning the technical approach that supports successful enterprise sales. 

You'll work directly with sales leaders and customer executives to connect Exiger's capabilities to the problems they care about most, making it clear how our platform helps them reduce risk and make better decisions. 

We are looking for collaborative, team players who are passionate about our mission to make the world a safer place to do business. Exiger’s Client Solutions team is at the centre of the most important work we do at Exiger in support of that mission, and you will work with the global Client Solutions team, alongside working day-in day-out with assigned sales team members in your region. You will also interact with Exiger’s Product and Innovation teams to provide input based on client and market feedback for consideration into our future platform product roadmap.

What You'll Do:

• Lead Solution Design: Work with the Commercial Go-To-Market team to shape how Exiger's 1Exiger solution is positioned and applied to solve complex risk and compliance challenges for enterprise customers. 
• Own the Technical Win: Lead customer discussions and working sessions to understand priorities, highlight value, define what success looks like, and align Exiger's capabilities to those outcomes. 
• Be a Trusted Partner: Build credibility with both business and technical stakeholders by keeping conversations focused on risk, impact, and results. 
• Support Complex Sales: Help guide multi-stakeholder sales efforts involving Procurement, Compliance, Legal, Security, and Supply Chain teams. 
• Share Market Insight: Provide feedback to Product and Innovation teams based on what you're seeing and hearing from customers. 

What You Need: 

• Experience: 8+ years in customer facing technical roles such as Solutions Architecture, Sales Engineering, or Technical Consulting, supporting enterprise sales efforts.
• Commercial Perspective: A strong understanding of how enterprise software is sold, with experience working alongside sales teams and engaging directly with client executives. You should be comfortable influencing deals not just presenting features.
• Domain Knowledge: Background in supply chain risk management (SCRM), third-party risk (TPRM), or cyber-related risk is strongly preferred.
• Technical Understanding: Able to discuss architecture, integrations, and data concepts at a high level and explain them in plain terms. You don't need to write code, but you should be comfortable talking with technical teams.
• Communication Skills: Comfortable adapting your message for senior executives as well as technical audiences. 

Why You’ll Love Working at Exiger:

• High-performance culture rooted in accountability, collaboration, and a shared commitment to excellence.
• Discretionary Time Off for all employees, with no maximum limits on time off 
• Industry leading health, vision, and dental benefits
• Competitive compensation package 
• 16 weeks of fully paid parental leave 
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming 
• Purposeful career development programs with reimbursement provided for educational certifications

#LI-Remote

This position is remote eligible within the United States for candidates located in the midwest or west coast, excluding residents of California and Colorado.