About the Role

As a Merchant Operations Associate (part-time), you’ll handle more complex merchant cases escalated from Support and internal teams. These can include topics like ownership changes, contracts, payments, or offboarding. You’ll investigate each case, speak with merchants when needed, and make clear decisions that balance merchant experience with Wolt’s policies. You’ll also work closely with other teams to find the right solutions.

This role suits someone with a few years of experience who is confident handling complex issues and difficult conversations.

What you’ll be doing

• Handle and resolve complex merchant cases
• Investigate issues using data, systems, and internal notes
• Contact merchants when needed to clarify situations
• Make clear, well-documented decisions
• Work with teams like Finance, Sales, and Support
• Identify process improvements and recurring issues
• Help improve workflows and ways of working

Our humble expectations

• A few years of experience in support or similar roles
• Experience handling complex or sensitive cases
• Strong problem-solving and decision-making skills
• Comfortable working with systems and data
• Clear and confident communication skills
• Fluent in Danish and English

What we offer

• 😎 Cool office in Copenhagen near public transport. Flexible, part‑time hours with meaningful ownership of complex, high‑impact cases.
• 💻 MacBook, iPhone and company-paid subscription plan
• 🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
• 🩹 Health insurance
• 🧑‍🤝‍🧑 Social gatherings

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

About the Role

As a Merchant Operations Associate, you’ll focus on reaching out to merchants who are at risk of becoming inactive. Your goal is to help them get back on track or, if needed, support them in offboarding from the platform. You’ll speak directly with merchants to understand their challenges, solve issues, and improve their experience on Wolt. This role is a mix of outbound calling, problem-solving, and working with data.

This role suits someone with around 3+ years of experience who is comfortable making calls, staying organised, and enjoys helping customers succeed.

What you’ll be doing

• Contact merchants who are at risk of churn and help them reactivate
• Understand and solve issues affecting their performance (e.g. menu, availability, quality)
• Offboard merchants when reactivation is not possible
• Use data and dashboards to prioritise outreach
• Document all interactions in internal tools
• Work with Sales, Support, and other teams to improve the merchant experience
• Share feedback on common issues and suggest improvements
• Support team projects related to retention and operations

Our humble expectations

• 3+ years of experience in support, sales, or similar roles
• Comfortable making outbound calls and speaking with business owners
• Good problem-solving and organisational skills
• Basic data skills (e.g. Excel or Google Sheets)
• Comfortable using different tools and systems
• Clear communication skills in Danish and English

Nice to have:

• Experience in outbound sales or retention roles
• Background in hospitality, retail, or marketplaces
• Experience with CRM tools or dashboards
• Additional languages (e.g. Arabic, Persian, Turkish)

What we offer

• 😎 Cool office in Copenhagen near public transport. Flexible working environment. 
• 💻 MacBook, iPhone and company-paid subscription plan
• 🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
• 🩹 Health insurance
• 🧑‍🤝‍🧑 Social gatherings

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Hey, you look like you might be our new Inside Sales Representative

Sales & Merchant Operations · Full-time · Copenhagen

Wolt is building the leading local commerce platform across Europe and beyond. Denmark is one of our core markets, and Inside Sales is the engine that drives merchant acquisition at scale — across both SMB Restaurant and Retail segments.

As an Inside Sales Associate, you will own the phone-based acquisition of restaurants and retail stores across Denmark. You will run the full sales cycle end-to-end — from first contact to signed partner — and be accountable for the selection we build in your portfolio. This role combines commercial ownership, high-volume execution, and disciplined pipeline management. If you thrive in a performance-driven environment where every call, every close, and every signed partner moves the business forward, this role gives you the mandate and scope to make a visible commercial impact from day one.

What you'll be doing

This role is about driving profitable growth across Denmark's Restaurant and Retail merchant landscape. You will own a portfolio of areas, work a structured pipeline, and consistently deliver high-quality partner acquisitions.

Day-to-day in this role you'll:

• Own the acquisition strategy and outcomes for your geographic portfolio — across both SMB Restaurant and Retail merchants
• Run the full sales cycle: prospecting, first contact, pitching, negotiating commercial terms, and signing partners
• Tailor your approach across verticals — restaurants, cafés, bakeries, specialty retail, convenience — each with its own economics and objections
• Maintain a healthy, forward-looking pipeline and strong forecast accuracy in CRM
• Deliver against weekly and monthly revenue and activation targets
• Negotiate commercial terms and conditions and collect all onboarding documentation
• Ensure a seamless handover to the merchant onboarding team
• Work closely with Account Management, Field Sales, and Operations to prioritise the right merchants in the right areas
• Contribute to the Inside Sales playbook — what's converting, what isn't, and what needs to change

Our humble expectations

We are looking for a commercially sharp seller with proven outbound experience and a genuine hunter mentality.

Must-have experience

• 2+ years of professional experience in outbound sales, business development, or merchant acquisition
• Demonstrated track record of carrying and hitting a quota
• Experience managing your own pipeline end-to-end in a CRM environment
• Comfort working the phone as a primary sales channel, at volume

Core skills

• Fluency in Danish and English (both written and spoken) required
• Strong commercial instincts — you can read a merchant, adjust your pitch, and close on value
• Advanced negotiation skills and confidence handling objections
• Structured, data-informed approach to pipeline and prioritisation
• Ability to operate effectively in a fast-paced, performance-driven environment
• Ownership mindset — you treat your portfolio like it's your own business

Nice to have

• Direct experience in hospitality, retail, FMCG, or food delivery platforms
• Background in SMB merchant acquisition or marketplace sales
• Experience selling into both Restaurant and Retail segments
• Exposure to SaaS or platform-based commercial models
• Experience using AI or automation tools in sales workflows (lead scoring, prospecting, outreach)

What we offer

• Full ownership of a merchant portfolio in one of Wolt's core markets
• Dual-vertical exposure across SMB Restaurant and Retail — a commercial toolkit few sales roles offer this early
• A competitive salary and commission structure
• High visibility and direct influence on Denmark's merchant selection and growth
• A fast-paced, performance-driven environment where strategic thinking and execution excellence are equally valued
• Daily lunch, a Wolt order discount, a stocked office — plus a range of other local benefits

This is a role for a commercial operator — someone motivated by signed partners, pipeline discipline, and shaping the merchant landscape in Denmark.

Next steps

If this opportunity resonates, please submit your application via our careers page.

Our interview process includes:

1. Talent Acquisition call with our recruiter to discuss your background and sales experience
2. Conversation with the Hiring Manager focused on outbound execution, pipeline ownership, and commercial instincts
3. Case study or role-play exercise centered on real-world merchant acquisition scenarios
4. Final stage interview with a senior commercial leader assessing long-term potential and cultural fit

Would you like to be on the frontline in helping some of the world’s strongest brands make customer-centric marketing, loyalty, and CRM strategies more measurable? With a large and growing portfolio of clients, we are looking for a proactive and business-savvy Associate Consultant within Value Engineering who is eager to make their mark within data-driven value articulation, value cases, and measurement frameworks! If you're a self-starter with a passion for data and a desire to learn and grow, this is the role for you!

What will your day look like?

As our new Associate Consultant within the Value Engineering team, you will work alongside our Strategy Consulting team of 15+ people in helping clients understand the potential and how to realize the ROI of their investments in digital marketing, loyalty and CRM. Your work will create recommendations for executive management and support large-scale transformation within some of the biggest companies in the world. You will be working with different clients and projects simultaneously while collaborating with the broader VML MAP organization. 

More specifically, your tasks will include: 

• Assisting in the development of value cases, measurement frameworks, benchmarks, and KPI reports. 

• Contributing to the creation of fresh and enhanced assets, tools, and materials, supporting the advancement of the field. 

• Supporting the crafting and delivery of compelling presentations, roadmaps, and guidance tailored for executive-level business audiences. 

• Assisting in facilitating workshops focused on discovering business value and strategic insights in collaboration with client stakeholders. 

• Supporting the promotion of a value engineering approach both within the organization and externally, among clients and potential prospects. 

• Supporting our client and growth team with account growth and new business development. 

Who are you going to work with?

At the VML MAP headquarters in Copenhagen, you will become part of a dynamic and international environment where you will get plenty of opportunity to develop your personal and professional skills. 

Your work will depend on collaboration with the wider VML MAP teams, which means you will get to collaborate closely with experts from our technology, data, creative, and client teams from our offices globally. 

In addition, you will be working with our clients, both management and specialists, across many of their functions including marketing, sales, digital and technology. Our global clients span across multiple industries including FMCG, retailers, fashion, automotive, and financial services. 

What do you bring to the table?

As a person, you are an outgoing, sociable team player with strong interpersonal skills and a self-starter, can-do mentality. You find energy in solving complex challenges in a structured manner with a strong grasp of detail. You possess a strong ability to collect and analyze qualitative and quantitative data, drawing sound insights and recommendations supported by a clear and concise storyline. 

In addition, you have: 

• 1+ years of experience in a relevant field such as consulting, business analysis, marketing analytics, finance, or a strong internship background. 

• Strong analytical and problem-solving abilities. 

• A relevant bachelor's or master's degree; preferably in business administration, strategy, marketing, finance, or similar. 

• A prominent level of proficiency in the use of PowerPoint and Excel, with a strong ability to craft compelling narratives through presentations. 

• Familiarity with business case modelling or financial analysis is a strong plus. 

• An eagerness to learn and adapt to complex environments with many stakeholders on a global level. 

• An interest in understanding both the big picture and underlying details. 

• Comfortable working independently and as part of a team. 

• Excellent communication skills, including strong writing and presentation abilities. 

Many of our clients and colleagues are in other time zones, so it is important for us that you are willing to travel and have a flexible mindset. 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Senior Venture Associate.

About us

SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year.

SetSales is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.

What we offer you

As our Senior Venture Associate you get the unique opportunity of being a key driver of our exponential growth curve. You’ll be working in-person in your HQ in Copenhagen where you will constantly be pushed out of your comfort zone. To ensure a never ending growth curve, we provide you with:

• Opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
• Inspiration and guidance - A chance to work closely with our high performing team as well as with the CEO and founder of our company.
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
• Travel opportunity: You would be joining our conferences overseas.
• Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.

Your Responsibilities

Responsibilities in this job will be defined as we work together throughout the recruitment process however, they will be mostly centred around:

• Thinking progressively about how we can deliver on our core mission through different products. 
• Inspiring, leading and developing A+ teams to reach their full potential and deliver 7-star experiences to our network.
• Strengthening our brand in the global market.
• Identifying and driving synergies across business functions.
• To dream big and pursue it relentlessly!

What we expect from you

We are looking for experienced business managers to help us reach our objectives. Industry experience is not a requirement, but you do need to be highly ambitious, forward-thinking and driven to inspire and lead our team. 

Furthermore, we are looking for candidates who:

• Have a relentless drive and desire to be the very best at what they do;
• Possess and unparalleled work ethic with a high sense of urgency;
• Take ownership of everything they do, are proactive and follow through on commitments;
• Are curious about people and love to speak, build and nurture relations;
• Are an excellent communicator (especially) verbally and in writing;
• Are well-organised and display the ability to structure and prioritise their work.

Startdate

Flexible

Monday - Friday we work from our office and do not offer remote work.

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Senior Venture Associate.

About us

SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year.

SetSales is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.

What we offer you

As our Senior Venture Associate you get the unique opportunity of being a key driver of our exponential growth curve. You’ll be working in-person in your HQ in Copenhagen where you will constantly be pushed out of your comfort zone. To ensure a never ending growth curve, we provide you with:

• Opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
• Inspiration and guidance - A chance to work closely with our high performing team as well as with the CEO and founder of our company.
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
• Travel opportunity: You would be joining our conferences overseas.
• Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.

Your Responsibilities

Responsibilities in this job will be defined as we work together throughout the recruitment process however, they will be mostly centred around:

• Thinking progressively about how we can deliver on our core mission through different products. 
• Inspiring, leading and developing A+ teams to reach their full potential and deliver 7-star experiences to our network.
• Strengthening our brand in the global market.
• Identifying and driving synergies across business functions.
• To dream big and pursue it relentlessly!

What we expect from you

We are looking for experienced business managers to help us reach our objectives. Industry experience is not a requirement, but you do need to be highly ambitious, forward-thinking and driven to inspire and lead our team. 

Furthermore, we are looking for candidates who:

• Have a relentless drive and desire to be the very best at what they do;
• Possess and unparalleled work ethic with a high sense of urgency;
• Take ownership of everything they do, are proactive and follow through on commitments;
• Are curious about people and love to speak, build and nurture relations;
• Are an excellent communicator (especially) verbally and in writing;
• Are well-organised and display the ability to structure and prioritise their work.

Startdate

Flexible

Monday - Friday we work from our office and do not offer remote work.