Protective Service Officer (PSO) Supervisor 

Summary:
The PSO Supervisor is a frontline supervisor responsible for coordinating and supervising daily guard operations across multiple posts during their assigned shift. Supervisors play a critical role in maintaining
post coverage, verifying officer readiness, and responding to incidents in real time. They serve as a direct supervisory presence for Protective Service Officers, ensuring adherence to post orders,
appearance standards, and operational procedures. As part of our layered supervisory model, PSO Supervisors provide essential oversight that reinforces continuity, compliance, and contract performance

Essential Duties and Responsibilities:

• Supervise Protective Service Officers during assigned shifts to ensure full contract compliance and performance to standard.
• Conduct shift briefings, communicate operational updates, and reinforce site-specific protocols and safety priorities.
• Validate post assignments, verify officer presence and readiness using biometric and digital systems (e.g., Mobohubb, Findd), and adjust coverage as needed.
• Conduct random and scheduled post inspections to verify compliance with General and Site-Specific Post Orders, SOPs, and appearance requirements.
• Support incident response efforts, including coordinating initial actions, notifying the Deputy PM, and preparing incident reports.
• Provide coaching and performance feedback to officers, and document any infractions for review by the Deputy PM and PM.
• Submit shift logs, inspection forms, and field reports to inform ongoing performance monitoring and QCP activities.
• Train and mentor new officers, fostering consistent standards of professionalism and operational knowledge.
• Maintain readiness to step in at posts if necessary, especially during coverage shortfalls, emergencies, or transitions.

Supervisory Responsibilities: 

• Receives general direction from the Deputy Project Manager or Project Manager. Exercises direct supervision
  over 1-5 Protective Service Officers. Provides input to management in regards to operation, status of
  posts and PSOs.

Competency: 

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have High School Diploma or equivalent.
• Two (2) years of successful experience in field supervision (civilian community law enforcement, military service law enforcement, or state/federal corrections with armed certification)
• Must have detailed knowledge of federal contract security operations.

Language Skills

• Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions, and procedure manuals.
• Ability to write simple correspondence.
• Ability to speak effectively before groups of customers or employees, or organizations. 
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• To perform this job successfully, an individual should know about Internet programs, Word Processing software, and other software as required.

Certificates, Licenses, Registrations

• CPR/AED/First Aid Certification
• Current/valid state driver's license

Other Qualifications

Must be a citizen of the United States and be at least 21 years of age. Ability to pass a drug screen and criminal background check. Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation. Required to be on-site for all assigned shifts and available to respond to emergent operational needs. Must meet medical standards as specified by the contract.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Other Tasks

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

#WaldenWay

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Summary 

This role will service the mail room and coordinate pickups and deliveries within the office. This role requires excellent communication, a can do attitude, and ability to work with multiple employees across the entire organization. This is a full time, in office position that requires a vehicle. 

Responsibilities

• Coordinate the daily operations of the mail department including receive, postage, and organize all office mail
• Organize and stock office supplies
• Move and lifting large box deliveries 
• Setup workstations for new employees
• Assist the HR Manager with office management tasks
• Assist with other tasks as requested by the attorney or case staff
• Drive as needed to other local offices to deliver mail or supplies

Qualifications

• High school diploma or GED
• Must have a valid driver's license, clean driving record, and vehicle
• Vehicle must be insured at all times - must maintain 100/300 Bodily Injury limits 
• Computer skill including knowledge of mailroom equipment: copy machine, package tracking software, postage, etc.
• Must be able to lift and carry materials weighing up to 50 pounds, while kneeling and bending
• Must have strong knowledge of local roads and/or ability to use GPS for deliveries between offices
• Highly organized with the ability to multitask, prioritize, handle a fast-paced environment, and manage workload with a great attitude and minimal supervision

#LI-EM2

The Sales Compensation Associate Role

The Sales Compensation Associate plays a critical role within the Finance organization by ensuring that sales compensation processes run accurately, reliably, and at scale. This role owns the execution of commission payouts, supports compensation reporting and visibility, and partners cross-functionally with Sales, Finance, and Operations to ensure compensation programs are clear, effective, and trusted.

You will operate at the intersection of data, systems, and stakeholder support—ensuring compensation outcomes are accurate, timely, and well understood. This role requires strong attention to detail, analytical rigor, and a high level of service orientation to support sales teams and leadership.

We’re looking for someone who brings discipline to operational processes, curiosity to investigate and resolve issues, and ownership to continuously improve how compensation is managed. You will act as a steward of compensation data integrity, a partner to go-to-market teams, and a driver of scalable processes as the organization grows.

This role will thrive with someone who enjoys working across systems, solving data and process challenges, and creating structure in a fast-moving environment. You will have meaningful autonomy while partnering closely with Finance and Sales leadership to ensure compensation programs are executed with precision and clarity.

What You Will Do

• Calculate and deliver accurate, timely, and consistent commission, bonus, and incentive payouts in accordance with compensation plans.
• Validate deal and payout inputs across systems (Comp, CRM, CPQ, billing, and related tools) to ensure completeness, accuracy, and alignment with plan rules.
• Produce recurring compensation reports, including attainment, quota progress, payouts, and plan performance, to provide visibility to Sales, Finance, and leadership.
• Investigate and resolve compensation discrepancies by reviewing plan rules, deal data, and system inputs; communicate clearly with stakeholders and ensure timely resolution.
• Identify root causes of discrepancies and implement process or system improvements to prevent recurrence.
• Partner with Sales, Finance, and leadership to support compensation plan design, including drafting plan language, defining crediting rules, and shaping plan structures.
• Support operationalization of compensation plans, including documentation, system setup, and rollout to sales teams.
• Build and maintain scalable compensation processes, improving workflows, reducing manual effort, and increasing reliability as the organization grows.
• Collaborate cross-functionally to ensure clean data handoffs, consistent plan interpretation, and alignment across systems and teams.
• Deliver a high level of stakeholder support by responding to compensation-related questions with clarity, urgency, and professionalism.

What We’re Looking For

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• 4–7 years of experience in sales compensation, revenue operations, or finance, preferably in a B2G or high-growth environment.
• Experience managing core components of the sales compensation lifecycle, including plan implementation, administration, payouts, and reporting.
• Strong systems expertise across sales compensation tools (e.g., QuotaPath, Xactly, CaptivateIQ), CRM (e.g., Salesforce), and financial systems, with the ability to validate data flows and ensure accuracy across systems.
• Strong analytical skills and spreadsheet proficiency (Excel/Google Sheets), with the ability to model compensation scenarios, investigate discrepancies, and derive insights.
• Solid understanding of sales compensation design, including commissions, quotas, crediting rules, incentive structures, and plan language.
• Excellent communication and cross-functional collaboration skills, with a high degree of ownership, attention to detail, and a proactive, service-oriented mindset.
• Located in DC and willing to work in the office 4x/week.

Salary Range: $112,000 - $145,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.