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Staff Software Engineer - Pulsar Team
Share this job
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
We want you to join us full-time as a Staff Backend Engineer. You will work remotely first (from Central & Eastern Europe), but we are more than happy to meet you in our nice offices in Bratislava, Brno or Prague. For candidates at the P4 / Staff Software Engineer level, starting monthly compensation begins at 4 400 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included.
The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. We all work remotely from the US, India, and Europe.
Examples of our services:
- Central services to publish Model Context Protocol APIs for external AI agents
- Multi-product customer provisioning and licensing orchestration
- Integrated user management, authentication, and authorization
- High-availability, centralized configuration management
- Tools for new customer integration & product tuning
Why you’ll love your work
- Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
- Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
- Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
- Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.
Your typical day
Your day begins with review of a teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs.
Then you spend a few undisturbed hours “in the flow,” working on a technical design doc for a new project. Once you’ve completed a draft, you send it to another teammate for feedback, then decide to jump on a Zoom call to talk it over and refine it.
After lunch, you join the team for a quick standup via Zoom to discuss current work and the plan for the next few days. You mention that you’re finishing up a small improvement to improve the logging and alerting for one of our components that requires high uptime. A teammate offers to review your changes. It has some complex behavior, so you walk through it together and make a few improvements.
Soon, the new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you and your teammate decide to merge the change. Your improvement will be deployed in production with the release in a few days.
Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.
Your day ends with a chat with a product manager about questions that came up while drafting the tech design. With their feedback, you refine the proposal to deliver the core feature more quickly, while the product manager will work with customers and decide how much more to invest. Tomorrow, you’ll break down the tasks in Jira and decide what you’ll complete yourself and what you’ll ask teammates to complete….
Our tech stack(s)
- Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
- Data: Postgres, MySQL, MongoDB, Redis, Kafka
- Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
- Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch
Our expectations
- Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
- Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way.
- Security & Reliability: Balance risks and benefits of change with discipline and agility.
- Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
- Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.
The ideal candidate’s experience
- Active user of AI coding tools such as Cursor and Claude Code
- Developed backend services with Python using a variety of data systems (5+ years)
- Understands web security principles (OWASP), Authentication, and Authorization practices
- Designed APIs for a SaaS product
- Operated services in production on public cloud infrastructure
- Some experience with Java / Spring or Go
- Exposure to web frontend development (Angular / React)
#LI-KP1
More things you'll like about Bloomreach:
Culture:
-
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
-
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
-
We believe in flexible working hours to accommodate your working style.
-
We work virtual-first with several Bloomreach Hubs available across three continents.
-
We organize company events to experience the global spirit of the company and get excited about what's ahead.
-
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
-
The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
-
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
-
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
-
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
-
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
-
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
-
Subscription to Calm - sleep and meditation app.*
-
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
-
We facilitate sports, yoga, and meditation opportunities for each other.
-
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
-
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
-
Everyone gets to participate in the company's success through the company performance bonus.*
-
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
-
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
#LI-Remote
Ready to apply?
Apply to Bloomreach
Staff Software Engineer - Pulsar Team
Share this job
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
We want you to join us full-time as a Staff Backend Engineer. You will work remotely first (from Central & Eastern Europe), but we are more than happy to meet you in our nice offices in Bratislava, Brno or Prague. The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. We all work remotely from the US, India, and Europe.
Examples of our services:
- Central services to publish Model Context Protocol APIs for external AI agents
- Multi-product customer provisioning and licensing orchestration
- Integrated user management, authentication, and authorization
- High-availability, centralized configuration management
- Tools for new customer integration & product tuning
Why you’ll love your work
- Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
- Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
- Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
- Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.
Your typical day
Your day begins with review of a teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs.
Then you spend a few undisturbed hours “in the flow,” working on a technical design doc for a new project. Once you’ve completed a draft, you send it to another teammate for feedback, then decide to jump on a Zoom call to talk it over and refine it.
After lunch, you join the team for a quick standup via Zoom to discuss current work and the plan for the next few days. You mention that you’re finishing up a small improvement to improve the logging and alerting for one of our components that requires high uptime. A teammate offers to review your changes. It has some complex behavior, so you walk through it together and make a few improvements.
Soon, the new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you and your teammate decide to merge the change. Your improvement will be deployed in production with the release in a few days.
Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.
Your day ends with a chat with a product manager about questions that came up while drafting the tech design. With their feedback, you refine the proposal to deliver the core feature more quickly, while the product manager will work with customers and decide how much more to invest. Tomorrow, you’ll break down the tasks in Jira and decide what you’ll complete yourself and what you’ll ask teammates to complete….
Our tech stack(s)
- Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
- Data: Postgres, MySQL, MongoDB, Redis, Kafka
- Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
- Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch
Our expectations
- Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
- Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way.
- Security & Reliability: Balance risks and benefits of change with discipline and agility.
- Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
- Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.
The ideal candidate’s experience
- Active user of AI coding tools such as Cursor and Claude Code
- Developed backend services with Python using a variety of data systems (5+ years)
- Understands web security principles (OWASP), Authentication, and Authorization practices
- Designed APIs for a SaaS product
- Operated services in production on public cloud infrastructure
- Some experience with Java / Spring or Go
- Exposure to web frontend development (Angular / React)
#LI-KP1
More things you'll like about Bloomreach:
Culture:
-
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
-
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
-
We believe in flexible working hours to accommodate your working style.
-
We work virtual-first with several Bloomreach Hubs available across three continents.
-
We organize company events to experience the global spirit of the company and get excited about what's ahead.
-
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
-
The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
-
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
-
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
-
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
-
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
-
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
-
Subscription to Calm - sleep and meditation app.*
-
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
-
We facilitate sports, yoga, and meditation opportunities for each other.
-
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
-
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
-
Everyone gets to participate in the company's success through the company performance bonus.*
-
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
-
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
#LI-Remote
Ready to apply?
Apply to Bloomreach
Product Manager - Financial & Accounting Platform
Share this job
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
How You'll Make an Impact:
Cloudbeds is looking for a Product Manager to own and evolve the core accounting and financial operations systems that power the Cloudbeds platform. This role sits at the intersection of hospitality operations and accounting, shaping how tens of thousands of properties worldwide handle folio transactions, record money movements, close their books, and integrate with downstream financial systems.
You will be responsible for defining the product vision and execution strategy for the financial backbone of Cloudbeds, ensuring accuracy, auditability, and scalability while supporting diverse operational workflows across regions, property types, and accounting practices.
This is a high-impact role working on mission-critical, high-trust systems used daily by hotel operators, finance teams, and integration partners.
Our Product Team:
Our team is energized by tackling complex problems and turning them into elegant and scalable solutions. We collaborate openly with deep respect for diverse perspectives, value candid feedback, and rely on strong async communication to move fast while staying aligned as a remote-first team. People who can create structure from ambiguity and push ideas forward with others do especially well here.
What You Bring to the Team:
- Own the strategy and lead the execution of our financial operations & accounting products within the Cloudbeds Platform
- Lead accounting integrations from end to end, with a focus on platform extensibility, clear documentation, and an excellent developer experience for partners and customers
- Drive user discovery to deeply understand workflows, constraints, and pain points
- Translate business and customer needs into concise and detailed product requirements
- Use data to validate hypotheses and to justify product decisions
- Define success metrics and track progress throughout product life cycle
- Collaborate closely with engineering, design, and integration partners to deliver world-class products
What Sets You Up for Success:
- 5+ years of product management experience with SaaS products in finance, accounting, payments, or other high-trust systems
- 2+ years of experience collaborating with fully remote, international multi-disciplinary teams
- Solid understanding of accounting fundamentals
- Strong critical and analytical skills to solve real customer problems
- Ability to articulate complex concepts to cross-functional audiences
- Demonstrated ability to use AI thoughtfully as a force multiplier, while applying sound product judgement for final outputs
- Curiosity to learn new things and challenge the status quo
- Degree in Business, Finance, Accounting, Computer Science, or a related field
Bonus Skills to Stand Out (Optional):
- Prior experience in the hospitality or travel industry
- Knowledge of hospitality-specific accounting software ecosystems and integrations
- Experience building PMS, ERP, or accounting products
- Experience working with compliance, audit, or regional accounting requirements
#LI-SD1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job Posts
Customer Success Manager
Share this job
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
Currently expanding our Customer Success team, we're looking for a new colleague as a Customer Success Manager (CSM) to join our Client Services Team.
You will be the key contact point for a portfolio of approximately 20 customers, treating them as your own business space — driving strategy, growth, and value at every stage of the cooperation. This role requires someone who thrives independently, is proactive by nature, and takes full end-to-end ownership of their client relationships. You won't wait for instructions — you'll identify opportunities, make decisions, and drive outcomes on your own.
Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Client Services Team.
Could you be the one?
What You'll Do
- Build long-term relationship with your clients
- Act as a trusted advisor & industry expert able to challenge the status quo
- The role of CSM is to act as a guardian for both, client & Engagement product.
- On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.
- As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.
- On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.
What We're Looking For
Experience & Background:
- 2–4 years of work experience, ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.
- Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
- Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
- In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
- Knowledge of e-commerce, marketing and the current trends in the industry.
Languages:
- English — working proficiency (required)
- Russian — highly valued
- French, Italian, or Spanish — nice to have
More things you'll like about Bloomreach:
Culture:
-
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
-
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
-
We believe in flexible working hours to accommodate your working style.
-
We work virtual-first with several Bloomreach Hubs available across three continents.
-
We organize company events to experience the global spirit of the company and get excited about what's ahead.
-
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
-
The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
-
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
-
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
-
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
-
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
-
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
-
Subscription to Calm - sleep and meditation app.*
-
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
-
We facilitate sports, yoga, and meditation opportunities for each other.
-
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
-
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
-
Everyone gets to participate in the company's success through the company performance bonus.*
-
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
-
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
#LI-Remote
Ready to apply?
Apply to Bloomreach
Customer Success Manager
Share this job
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
Currently expanding our Customer Success team, we're looking for a new colleague as a Customer Success Manager (CSM) to join our Client Services Team.
You will be the key contact point for a portfolio of approximately 20 customers, treating them as your own business space — driving strategy, growth, and value at every stage of the cooperation. This role requires someone who thrives independently, is proactive by nature, and takes full end-to-end ownership of their client relationships. You won't wait for instructions — you'll identify opportunities, make decisions, and drive outcomes on your own.
Your starting salary will be € 2 300 gross per month, along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Client Services Team.
Could you be the one?
What You'll Do
- Build long-term relationship with your clients
- Act as a trusted advisor & industry expert able to challenge the status quo
- The role of CSM is to act as a guardian for both, client & Engagement product.
- On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.
- As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.
- On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.
What We're Looking For
Experience & Background:
- 2–4 years of work experience, ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.
- Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
- Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
- In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
- Knowledge of e-commerce, marketing and the current trends in the industry.
Languages:
- English — working proficiency (required)
- Russian — highly valued
- French, Italian, or Spanish — nice to have
More things you'll like about Bloomreach:
Culture:
-
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
-
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
-
We believe in flexible working hours to accommodate your working style.
-
We work virtual-first with several Bloomreach Hubs available across three continents.
-
We organize company events to experience the global spirit of the company and get excited about what's ahead.
-
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
-
The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
-
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
-
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
-
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
-
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
-
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
-
Subscription to Calm - sleep and meditation app.*
-
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
-
We facilitate sports, yoga, and meditation opportunities for each other.
-
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
-
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
-
Everyone gets to participate in the company's success through the company performance bonus.*
-
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
-
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
#LI-Remote
Ready to apply?
Apply to Bloomreach
Software Engineer II - Pulsar Team
Share this job
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
We want you to join us full-time as a Software Backend Engineer (medior level). You will work remotely first (from Central & Eastern Europe), but we are more than happy to meet you in our nice offices in Bratislava, Brno or Prague. For candidates at the P2 / Software Engineer II level, starting monthly compensation begins at 2 900 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included.
The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. We all work remotely from the US, India, and Europe.
Examples of our services:
- Central services to publish Model Context Protocol APIs for external AI agents
- Multi-product customer provisioning and licensing orchestration
- Integrated user management, authentication, and authorization
- High-availability, centralized configuration management
- Tools for new customer integration & product tuning
Why you’ll love your work
- Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
- Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
- Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
- Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.
Your typical day
Your day begins with review of a US teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs. Then you spend a few undisturbed hours “in the flow,” working on changes to the user management APIs to support a UX improvement that a designer suggested yesterday. Soon, all your new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you send a link to a frontend engineer who is collaborating with our team.
After lunch, you join your team for a quick standup via Zoom to discuss current work and the plan for the next few days. A teammate offers to review your new code. It has some complex behavior, so you walk through it together and make a few improvements.
The frontend engineer confirms over Slack that your API changes provide what they need. You merge it, which automatically retests and deploys to a staging environment. The UI changes and a few more integration tests from the QA team will be merged in a day or two. Your improvement will be in production in a few weeks.
Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.
Your day ends with a quick chat with a product manager about another idea….
Our tech stack(s)
- Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
- Data: Postgres, MySQL, MongoDB, Redis, Kafka
- Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
- Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch
Our expectations
- Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
- Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way.
- Security & Reliability: Balance risks and benefits of change with discipline and agility.
- Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
- Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.
The ideal candidate’s experience
- Active user of AI coding tools such as Cursor and Claude Code
- Developed backend services with Python using a variety of data systems (3+ years)
- Understands web security principles (OWASP), Authentication, and Authorization practices
- Designed APIs for a SaaS product
- Operated services in production on public cloud infrastructure
- Some experience with Java / Spring or Go
- Exposure to web frontend development (Angular / React)
#LI-KP1
More things you'll like about Bloomreach:
Culture:
-
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
-
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
-
We believe in flexible working hours to accommodate your working style.
-
We work virtual-first with several Bloomreach Hubs available across three continents.
-
We organize company events to experience the global spirit of the company and get excited about what's ahead.
-
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
-
The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
-
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
-
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
-
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
-
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
-
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
-
Subscription to Calm - sleep and meditation app.*
-
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
-
We facilitate sports, yoga, and meditation opportunities for each other.
-
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
-
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
-
Everyone gets to participate in the company's success through the company performance bonus.*
-
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
-
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
#LI-Remote
Ready to apply?
Apply to Bloomreach
Software Engineer II - Pulsar Team
Share this job
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
We want you to join us full-time as a Software Backend Engineer (medior level). You will work remotely first (from Central & Eastern Europe), but we are more than happy to meet you in our nice offices in Bratislava, Brno or Prague.
The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. We all work remotely from the US, India, and Europe.
Examples of our services:
- Central services to publish Model Context Protocol APIs for external AI agents
- Multi-product customer provisioning and licensing orchestration
- Integrated user management, authentication, and authorization
- High-availability, centralized configuration management
- Tools for new customer integration & product tuning
Why you’ll love your work
- Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
- Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
- Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
- Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.
Your typical day
Your day begins with review of a US teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs. Then you spend a few undisturbed hours “in the flow,” working on changes to the user management APIs to support a UX improvement that a designer suggested yesterday. Soon, all your new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you send a link to a frontend engineer who is collaborating with our team.
After lunch, you join your team for a quick standup via Zoom to discuss current work and the plan for the next few days. A teammate offers to review your new code. It has some complex behavior, so you walk through it together and make a few improvements.
The frontend engineer confirms over Slack that your API changes provide what they need. You merge it, which automatically retests and deploys to a staging environment. The UI changes and a few more integration tests from the QA team will be merged in a day or two. Your improvement will be in production in a few weeks.
Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.
Your day ends with a quick chat with a product manager about another idea….
Our tech stack(s)
- Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
- Data: Postgres, MySQL, MongoDB, Redis, Kafka
- Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
- Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch
Our expectations
- Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
- Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way.
- Security & Reliability: Balance risks and benefits of change with discipline and agility.
- Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
- Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.
The ideal candidate’s experience
- Active user of AI coding tools such as Cursor and Claude Code
- Developed backend services with Python using a variety of data systems (3+ years)
- Understands web security principles (OWASP), Authentication, and Authorization practices
- Designed APIs for a SaaS product
- Operated services in production on public cloud infrastructure
- Some experience with Java / Spring or Go
- Exposure to web frontend development (Angular / React)
#LI-KP1
More things you'll like about Bloomreach:
Culture:
-
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
-
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
-
We believe in flexible working hours to accommodate your working style.
-
We work virtual-first with several Bloomreach Hubs available across three continents.
-
We organize company events to experience the global spirit of the company and get excited about what's ahead.
-
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
-
The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
-
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
-
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
-
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
-
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
-
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
-
Subscription to Calm - sleep and meditation app.*
-
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
-
We facilitate sports, yoga, and meditation opportunities for each other.
-
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
-
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
-
Everyone gets to participate in the company's success through the company performance bonus.*
-
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
-
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
#LI-Remote
Ready to apply?
Apply to Bloomreach