Who We Are

Konrad is a next-generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard-working people who are lifelong learners.

About The Role

As a Data Architect, you are a technically strong and curious problem-solver who applies expertise in data science, enterprise data architecture, system design, and data governance best practices to solve complex business challenges. You design and oversee the development of scalable, secure, and reliable data solutions, and can clearly communicate the value of your designs to both technical and business audiences.

You will collaborate closely with data engineers, analysts, product managers, and clients to design and deliver data & AI solutions that drive measurable impact. You are comfortable working with large databases, designing enterprise data systems, and contributing to AI-enabled products in strict regulatory environments. As a senior contributor on the team, you bring a strong foundation in data science, system design, and modern data tooling.

What You’ll Do

• Partner with clients and internal teams to identify opportunities where data science and machine learning can drive business value
• Explore, analyze, and prepare large datasets for modeling and experimentation
• Design, build, and validate statistical, predictive, and machine learning models
• Develop and deploy scalable data science and AI solutions in collaboration with engineering teams
• Evaluate model performance and continuously iterate to improve accuracy (including A/B testing and causal analysis)
• Lead data modernization & migration projects at large enterprises
• Communicate findings, methodologies, and recommendations clearly to technical and non-technical stakeholders
• Stay current with emerging data science, AI, and machine learning techniques and tools

Qualifications

• Minimum 5+ years of experience in a data science, machine learning, or solution architect roles.
• Strong proficiency in Python (or similar) and experience with data science libraries and frameworks.
• Solid foundation in statistics, probability, and machine learning techniques.
• Experience designing and managing the build-out of  cloud-based data platforms and data warehouses (e.g., Snowflake, Databricks BigQuery, Redshift).
• Familiarity with model deployment, monitoring, and lifecycle management.
• Experience with containerization (e.g., Docker) and building production APIs (e.g., FastAPI) and applications (e.g., Django or Flask).
• Excellent communication skills in english.
• Experience collaborating with data engineering teams on production-grade solutions.
• Strong problem-solving skills and the ability to frame ambiguous business problems into technology solutions and gaining stakeholder buy-in.
• Experience working in agile, consulting, or cross-functional environments.

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package.
• Socials, Outings & Retreats.
• Annual tech & travel allowance.
• Culture of Learning & Development.
• Flexible Working Hours.
• Work from Home Flexibility.
• Service Recognition Programs.

Bonus Points

Have you taken any courses at BrainStation? A lot of our design and development best practices and processes are taught during our courses, make sure to highlight this experience in your cover letter if you have!

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

As a Technical Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.

Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

This remote role would suit a Costa Rica-based Tech Support Specialist who can work a 9am–6pm, Monday to Friday schedule, and participate in an on-call rotation. The on-call rotation typically occurs once a month, with each shift lasting one full week (Monday to Monday), including evenings.

Responsibilities:

• Become a technical expert in Movable Ink’s Products and custom solutions
• Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
• Participate in an on-call rotation, taking ownership of incoming emergency issues from both clients and internal stakeholders
• Provide customer feedback to our Product and Engineering teams
• Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services

Qualifications:

• 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable 
• Experience with inspecting and diagnosing web-applications and/or mobile applications
• Strong understanding of and experience with REST APIs and/or GraphQL API
• Knowledge of Single Sign-on set up and debugging, including OAuth, SAML, and SCIM
• Knowledge on relational databases
• Ability to reproduce customer issues, perform initial triage and identify bugs needing Engineering work
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
• Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
• Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
• Solid knowledge of HTML/CSS
• Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
• Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
• Solid understanding of cloud hosting platforms
• Superb written and verbal English communication skills, with experience contributing to internal and external documentation
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt