We are seeking a strategically driven Global Senior Brand Marketing Manager to join our centralized Brand Growth team. As part of our new global operating model, all brand strategy and creative development are unified under one structure to ensure stronger consistency, sharper positioning, and scalable brand impact across markets.

In this role, you will focus on translating business priorities, customer insights, and market challenges into clear brand strategies and campaign platforms. You will partner closely with Growth & Innovation, broader Marketing, Product, and Commercial teams to define the role of brand in solving business problems—while working with internal creative and /or external creative agencies, who will lead concept development and production execution.

This is a senior brand strategy role at the intersection of business, insight, and creative direction. The role reports to the Global Head of Brand Marketing.

Key Responsibilities

Brand Strategy & Narrative Development

• Translate business priorities, growth objectives, and customer challenges into clear brand strategies and campaign briefs
• Define the role of brand across key business moments, ensuring alignment between commercial goals and long-term equity building
• Contribute to the evolution of our global brand positioning, narrative frameworks, and value propositions
• Identify strategic opportunities to strengthen differentiation and mental availability across markets

Global Brand Scaling & Execution

• Translate global and market strategies into scalable, market-ready brand frameworks and execution models
• Define how campaigns and brand initiatives are adapted and activated across diverse markets and touchpoints
• Lead the development of toolkits, playbooks, and planning frameworks to enable consistent, high-quality execution
• Identify opportunities to improve speed, efficiency, and creative effectiveness at scale
• Feed market insights and performance learnings back into global strategy to continuously improve relevance and impact

Strategic Briefing & Agency Direction

• Develop high-quality strategic briefs grounded in insight, data, and business context
• Partner with internal creative and external creative agencies to shape campaign platforms and brand concepts
• Provide strategic guidance and feedback to ensure creative work aligns with defined brand and business objectives
• Act as a strategic counterpart to agency partners, ensuring clarity of direction and consistency of messaging

Cross-Functional Business Partnership

• Collaborate closely with Growth & Innovation, broader Marketing, Planning, Product Marketing, Commercial, and Market teams to understand evolving business needs
• Ensure brand strategies support acquisition, retention, and engagement priorities without compromising long-term brand equity
• Align on campaign objectives, target audiences, and success metrics before creative development begins
• Support senior leadership with clear articulation of brand strategy and its commercial impact

Brand Governance & Strategic Consistency

• Safeguard global brand positioning and ensure strategic coherence across initiatives
• Contribute to the development and refinement of brand frameworks, messaging hierarchies, and strategic toolkits
• Ensure brand thinking is embedded early in planning cycles rather than applied late in execution

Insight & Performance Integration

• Leverage customer insight, cultural trends, and performance data to inform brand strategy decisions
• Monitor campaign outcomes and feed learnings back into future brand direction
• Help define the metrics that link brand impact to business growth

Qualifications

• 8-12+ years of experience in brand strategy, brand marketing, or strategic planning roles within global or multi-market organizations
• Strong experience translating business challenges into brand strategy, positioning and campaign platforms
• Proven experience scaling brand initiatives across multiple markets, including developing toolkits, playbooks, or frameworks that enable consistent and effective execution
• Experience developing strategic briefs and working closely with creative agencies
• Ability to connect brand-building with commercial outcomes (e.g., acquisition, retention, mental availability, share of search)
• Experience working cross-functionally across global and local teams in complex organizations
• Strong analytical and insight-driven mindset
• Excellent communication and storytelling skills, with the ability to articulate strategy and influence senior stakeholders
• Strategic thinker with strong judgment and a track record of driving clarity and impact in ambiguous environments

Do you have a passion for uncovering hidden stories in data, driving data-driven strategies, and delivering impactful insights? Do you love understanding human behaviour, turning analysis into strategic recommendations, and helping brands build more meaningful customer relationships? Are you seeking an exciting role that balances analytical depth with client collaboration and a consulting mindset? Then you might be the Experience & Optimisation Consultant we are looking for!

What will your day look like?

As an Experience & Optimisation Consultant, you will:

• Translate Business Challenges into Strategy – Partner with clients and client account leads to understand their needs & challenges to define a structured approach to deliver insights and optimisation opportunities that drive real impact.
• Tell Compelling Data Stories – Present insights to stakeholders with clarity and confidence, using visualisation and storytelling to turn analysis into strategic recommendations.
• Testing & Optimisation – Help define testing hypotheses, measurement strategies, and continuous improvement opportunities that evolve with client needs.
• Collaborate Across Functions – Work seamlessly with CX strategists, data engineers, technical leads, and operational teams to ensure audience insights are embedded throughout campaign planning and execution.
• Support Research & Discovery – Support qualitative and quantitative research initiatives to uncover customer motivations, behaviours, and engagement opportunities that inform strategic recommendations.
• Support Segmentation Strategy Initiatives – Evaluate client first-party data sources (CRM engagement, loyalty) and performance metrics to identify segmentation opportunities, personalization potential, and areas for data maturity and audience growth.

Who are you going to work with?

You'll be a key member of our Insight & Optimization team — a group of naturally curious problem-solvers obsessed with humanizing data and solving client challenges. You'll typically be working closely with research leads, data specialists, and strategy partners. Your role balances analytical depth with client collaboration, presenting insights as a trusted subject matter expert while contributing to strategic workshops and planning sessions. You'll also be part of the broader VML MAP network—a world-leading Centre of Excellence focused on helping brands become truly customer-centric through data, personalization, and marketing technology.

What do you bring to the table?

As a person, you are an outgoing and collaborative team player with strong interpersonal skills and a self-starter mindset with critical thinking skills. You enjoy solving complex business challenges in a structured and analytical way, with a strong attention to detail. You are comfortable supporting the analysis and reporting both qualitative and quantitative customer data and translating it into clear insights and recommendations supported by a compelling storyline.

In addition, you have:

Experience & Background:

• 4+ Experience in customer insight strategy or a related field, (client facing marketing agency or consultancy preferred)
• Proven experience in delivering actionable insights that inform customer experience strategy and recommendations to improve key performance metrics (in marketing or customer experience preferred)
• Strong background in qualitative and/or quantitative customer insight planning, analysis and reporting
• Experience with experimentation supporting the design and analysis of A/B and multivariate tests to optimize performance and customer engagement is strongly desired
• Familiarity with CRM marketing and loyalty programs preferred (candidates with strong relevant capabilities are encouraged to apply)
• Familiarity with customer segmentation strategy and campaign audience planning preferred (candidates with strong relevant capabilities are encouraged to apply)

Skills & Capabilities:

• Strong storytelling skills, able to translate data into compelling, action-oriented narratives for senior stakeholders, using clear structure, engaging language and well-designed visuals.
• Consulting mindset – comfortable with workshop planning & facilitation, roadmap development, and structured problem-solving
• Strong analytical skills with the ability to synthesise multiple sources of data into strategic insight.
• Confident problem solving skills, able to turn ambiguous or open-ended tasks into clear and structured questions.
• Excellent written and verbal communication; able to present executive-ready insights
• Proficiency with MS Office (Word, Excel, PowerPoint) and using data visualization tools
• Passion for understanding human behaviour and consumer psychology

Education:

• B.S. or B.A. required; in marketing, statistics, behavioural economics, psychology or related field and Advanced degree (M.A., M.S.,) (nice to have)

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence helping businesses humanize the relationship between brands and customers through hyper-personalized experiences, marketing automation, and customer data strategy. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we partner with some of the world's most admired brands on their transformation journey to becoming truly customer-centric.

A global network

We are part of the global VML network—150+ offices across 60+ markets with 30,000+ employees representing 55+ nationalities. Our culture values connection, belonging, and the power of differences. We offer a hybrid work model that balances in-office collaboration with remote flexibility.

• Design, build and maintain data pipelines, orchestrations and event-based data flows
• Support the migration to a data mesh model with embedded domain ownership
• Develop and maintain platform-level tooling for monitoring, governance and self-service access
• Collaborate with analytics, BI and product teams to ensure data is reliable, reusable and observable
• Partner with engineering teams to embed sound data practices into service design and operations
• Contribute to the technical roadmap for the AutoProff Data Platform together with platform leadership

• Proficiency in Python and SQL for building, testing and maintaining data pipelines and transformations
• Experience working with orchestration and pipeline frameworks such as Airflow (or similar tooling)
• Solid knowledge and practical understanding of AWS services and best practices (e.g. S3, Lambda, Step Functions, Athena, Kinesis, Redshift)
• Strong understanding of data governance, security and privacy requirements (e.g. GDPR, access controls)
• Comfortable working with event-driven architectures and structured data across microservices
• Familiarity with infrastructure-as-code (CDK or Terraform) and CI/CD practices
• Ability to collaborate across teams and clearly explain complex data flows and architectural decisions

• Experience implementing data mesh or decentralised data platform architectures
• Familiarity with BI tools and embedded dashboards (e.g. QuickSight, icCube, Qlik)
• Practical experience working with dbt/sqlmesh or similar analytics framework
• Hands-on experience with data observability, lineage and quality monitoring (e.g. DataHub or Great Expectations)
• Experience with real-time data setups (e.g. Snowplow, TimescaleDB)

About AutoProff

AutoProff was founded in 2013 by the experienced car dealer Jesper Ratza in Denmark. The aim was to digitalize B2B used car trading, helping car dealers increase sales and improve profits.

In August 2022, AutoScout24, the leading specialized pan-European online car marketplace, acquired a majority stake in AutoProff. The partnership has supported the rapid expansion of AutoProff's solutions across Europe and enables the creation of Europe's first fully integrated C2B-B2B-B2C dealing solution for used cars.
At AutoProff, we specialize in providing online B2B used-car dealing solutions designed to improve the buying and selling experience for professional car dealers and their customers.

We are the emerging European leader with more than 150,000 B2B used cars on our online trading platforms annually.
With a focus on effective solutions, digitization and customer service, we are committed to being the home of B2B car dealing for European car dealers.

We’re eager to hear from you. If this sounds like a great match and sparks your interest, don’t wait, apply today!

As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot’s highest-tier, most complex accounts for the French market. You move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer’s long-term business strategy and digital ecosystem.

Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape.

What you'll be doing:

• Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset.
• Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy.
• Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR.
• Own the holistic health of your portfolio. You don't just execute playbooks; you design bespoke success plans to mitigate complex churn risks and identify strategic growth opportunities.
• Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s Leadership; you will diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers to ensure a seamless partnership.
• Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market.
• You identify systemic bottlenecks in the CS workflow and propose global improvements that elevate the performance of the entire CS organization.

Who you are:

• Fluent in French and proficient in English.
• You have strong experience in Customer Success or Account Management in a SaaS or technology environment.
• A good understanding of the digital advertising/search marketing industry – preferred.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention.
• You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum.
• You bring strong communication and relationship-building skills across multiple stakeholder levels.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth.
• You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing. 
• Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-JS1

Senior Digital Strategist

Amsterdam, Rotterdam, Copenhagen hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Experience & Engineering team. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway.

We’re looking for a strategic thinker and do-er, who helps clients unlock their full digital potential and build lasting success. In this role, you’ll connect business ambition with creative and technological expertise to craft multi-year strategies that drive impact. You’ll define the vision for multiple clients, translating ambitions into bold but simple strategies, digital experiences (websites, apps, features, journeys), actionable roadmaps that guide cross-functional teams toward meaningful results.

KEY RESPONSIBILITIES

• Shape strategic direction and concepts through user research, insight synthesis, and smart application of frameworks
• Lead the development of digital strategies that help global brands grow, transform, and stay ahead
• Design and facilitate workshops that energize teams and unlock clarity for clients
• Own the strategic narrative, guiding clients, creatives and developers from challenge to solution
• Shape the future of our clients through vision, collaboration and execution
• Collaborate across disciplines to make sure strategy isn’t just a deck, but that it’s embedded in the work we make

WHAT WE ARE LOOKING FOR

• Have agency or consultancy experience and you’re ready to lead from the middle
• Are comfortable owning client relationships and guiding multi-disciplinary project teams
• Know how to simplify the complex and communicate your thinking with confidence
• Have a strong grasp of digital: from platforms and products to brand experience and emerging tech
• Can easily switch between high-level thinking and pragmatic execution
• Have strong analytical skills, combined with a drive for creativity and innovation
• Are collaborative, adaptable, and bring creative energy to every challenge.
• Have working proficiency in English as well as Dutch or Danish language

WHAT'S IN IT FOR YOU

• Clients and projects that stretch your strategic muscles, from quick wins to long-term transformation
• Clients who trust you to lead and invite you to challenge
• A role that gives you autonomy, impact and the support to grow
• A diverse team of smart, kind people who love what they do
• Access to personal coaching, development planning and professional learning budgets.

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office, depending on location) 
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Senior Digital Commerce Strategist

Amsterdam, Rotterdam, Copenhagen hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Experience & Engineering team. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway.

We’re looking for someone who can help clients unlock their digital potential and drive long-term success through well-crafted, multi-year strategies. In this role, you’ll bring together cross-functional expertise to define the optimal commerce strategy tailored to each client’s unique needs. You’ll shape the “north star” vision for commerce across various industries, translating high-level business goals into actionable roadmaps, backlogs, and clear, strategic briefs.

KEY RESPONSIBILITIES

• Lead the development of digital commerce strategies that help global brands grow, transform, and stay ahead
• Shape strategic direction through user research, insight synthesis, and smart application of frameworks
• Design and facilitate workshops that energize teams and unlock clarity for clients
• Own the strategic narrative, guiding clients, creatives and developers from challenge to solution
• Champion user needs while keeping business impact in view
• Collaborate across disciplines to make sure strategy isn’t just a deck, but that it’s embedded in the work we make (e.g. experience briefs for UX/UI)
• Build strategic partnerships with clients and help win new work.

WHAT WE ARE LOOKING FOR

• Have agency or consultancy experience and you’re ready to lead from the middle
• Are comfortable owning client relationships and guiding project teams
• Know how to simplify the complex and communicate your thinking with confidence
• Have a strong grasp of commerce, from owned platforms and products to brand experiences, distributed commerce channels and emerging tech
• Connect research to opportunity, and opportunity to outcome
• Are collaborative, adaptable, and bring creative energy to every challenge.
• Working proficiency in English and Dutch or Danish language

WHAT'S IN IT FOR YOU

• Projects that stretch your strategic muscles, from quick wins to long-term transformation
• Clients who trust you to lead and invite you to challenge
• A role that gives you autonomy, impact and the support to grow
• A diverse team of smart, kind people who love what they do
• Access to personal coaching, development planning and professional learning budgets.

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office, depending on location) 
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot’s highest-tier, most complex accounts for the Danish market. You move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer’s long-term business strategy and digital ecosystem.

Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape.

What you'll be doing:

• Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset.
• Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy.
• Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR.
• Own the holistic health of your portfolio. You don't just execute playbooks; you design bespoke success plans to mitigate complex churn risks and identify strategic growth opportunities.
• Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s Leadership; you will diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers to ensure a seamless partnership.
• Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market.
• You identify systemic bottlenecks in the CS workflow and propose global improvements that elevate the performance of the entire CS organization.

Who you are:

• Fluent in Danish and proficient in English.
• You have strong experience in Customer Success or Account Management in a SaaS or technology environment.
• A good understanding of the digital advertising/search marketing industry – preferred.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention.
• You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum.
• You bring strong communication and relationship-building skills across multiple stakeholder levels.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth.
• You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing. 
• Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops
  
  

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-JS1