See yourself at Twilio

Join the team as Twilio’s next Technical Account Manager 

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.  As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

• Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
• Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
• Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of relevant experience
• Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
• Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
• High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
• Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. 
• Have an inquisitive mind to understand how things work
• Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
• Excellence in task prioritization and evaluation of situational urgency.
• Interest in utilizing customer feedback to identify and drive improvements in our products.
• Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
• Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
• Experience in managing dedicated customer accounts.

Desired:

• Understanding of Telecoms and VOIP including WebRTC and SIP 

Location 

This role will be remote and based in Colombia, providing support during 9am to 6pm Central Time 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

About ThriveCart

ThriveCart is the leading no-code sales platform for digital course creators, coaches, entrepreneurs, and online businesses looking to boost revenue, drive conversions, and scale audiences. ThriveCart powers over 65,000 businesses and 12 million enrolled students, generating over $2 billion in annual sales. The platform provides all the tools businesses need to create high-converting checkout experiences, manage powerful affiliate campaigns, and deliver seamless student experiences with its built-in learning management system, Learn/Learn+.

Location

Remote - Colombia

Job Overview:

We're looking for a strong Senior Full-stack PHP Software Engineer to join our team. You'll primarily extend and enhance both the backend services and frontend interfaces that power our funnel and onboarding builder—work that directly impacts how thousands of customers create and manage their checkout experiences.

You'll be working in a mix of modern (object-oriented PHP, Laravel/Symfony, React) and legacy code, shipping features that matter while helping us incrementally modernize the stack. 

You'll work alongside a team of skilled engineers who care about clean code, pragmatism, and shipping reliable, usable systems.

You'll have real impact on a system serving 65,000+ businesses, with the autonomy to incrementally modernize it.

The Team & Codebase

Editor 2.0 team is focused on our funnel and onboarding builder - a visual editor customers use to create their checkout experiences. It's a complex UI with real-time preview, component management, and integrations with the rest of the platform.

The stack:

• PHP (Laravel/Symfony, OOP)
• React components for editor UI
• MySQL/PostgreSQL, Redis, RabbitMQ
• REST APIs, Composer, PHPUnit, Docker, CI/CD pipelines
• Deployments multiple times per week
• We use PHPStan, PSR standards, and structured code reviews to maintain quality.

The environment:

• Small, autonomous team (4–5 engineers)
• Real ownership of work – not just executing tickets
• Direct collaboration with product and design
• Thorough but constructive code reviews
• Remote-first, async-friendly culture

Key Responsibilities:

• Week to week:
  • Extend backend APIs, business logic, and database queries in PHP
  • Build and enhance UI components using React and modern JS
  • Ship features end-to-end: from requirements to production deployment
  • Debug and fix issues in both legacy and modern code
  • Write automated tests for backend and frontend flows
  • Participate in code reviews and technical discussions
• Over time:
  • Take ownership of specific backend services, API endpoints, or frontend modules
  • Help migrate legacy PHP/jQuery code to modern full-stack patterns
  • Improve performance, reliability, and scalability across the stack
  • Mentor other engineers through pairing and feedback

Required Skills:

• Technical:
  • 5+ years of professional experience building and maintaining web applications at scale
  • Strong PHP fundamentals: OOP, MVC, Laravel/Symfony or similar frameworks
  • Experience with full-stack development (PHP backend + JS frontend)
  • Comfortable navigating legacy PHP codebases and modernizing them
  • Experience with REST APIs, relational databases (MySQL/PostgreSQL), and caching systems (Redis, Memcached)
  • Can write automated tests (PHPUnit, Jest, or similar)
  • Understanding of frontend basics: HTML, CSS, JavaScript
  • Familiarity with deployment pipelines, Git, and CI/CD
  • Experience of using AI Agents and implementing and building AI tools and Agents
• Approach:
  • You default to shipping incremental improvements over big rewrites
  • You ask good questions when requirements are unclear
  • You balance code quality with business needs
  • You're comfortable working in codebases that aren't perfect
  • You can explain technical tradeoffs to non-engineers

Nice to Haves:

• Experience building SaaS or e-commerce platforms
• Migrating legacy PHP apps to modern frameworks
• Experience with React or other modern frontend frameworks
• Familiarity with microservices, modular architectures, or API-first designs
• Cloud infrastructure experience (AWS, GCP)

What Success Looks Like

First 30 days:

• Ship at least one meaningful full-stack improvement
• Understand key backend services and frontend flows
• Comfortable navigating legacy and modern code

First 60 days:

• Independently own and ship medium-sized features across the stack
• Provide helpful code reviews to the team
• Identify and propose improvements to full-stack workflows or code

First 90 days:

• Have deep context in 1-2 areas and a roadmap for improvements you'd like to drive.
• Lead a refactor or performance/quality improvement initiative
• Measurably improve performance, reliability, or test coverage in your areas

Learn More About ThriveCart:

Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:

• Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
• User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
• Team Collaboration – We work better together, valuing input from every team member.
• Growth Mindset – We embrace challenges as opportunities to learn and grow.

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full-time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Role overview:

We are seeking a Senior Full-Stack Engineer to help lead the design, development, and evolution of Kiva’s core platform. In this role, you’ll work across backend services and frontend applications, drive technical decisions, and raise the bar for code quality, reliability, and team effectiveness. You’ll be trusted with ambiguous problems, expected to think in systems, and empowered to mentor others while delivering meaningful product outcomes.

At this time, we can only consider applicants with authorization to work in Bogota, Colombia on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Key responsibilities include: 

• Lead the design and delivery of complex, end-to-end features using Kotlin, PHP, Node.js, and Vue.js / Nuxt
• Own technical solutions from discovery through production, balancing product needs with long-term maintainability
• Design, build, and evolve backend services, APIs, and data models that support high-impact workflows
• Set standards for frontend quality, performance, and accessibility across user-facing applications
• Influence architecture and technical direction through design reviews and thoughtful tradeoff analysis
• Proactively identify and reduce technical debt, reliability risks, and operational bottlenecks
• Collaborate closely with product, design, platform, and data teams to shape roadmap and execution
• Debug and resolve complex production issues, contributing to incident response and prevention
• Mentor and support other engineers through code reviews, pairing, and technical guidance
• Contribute to documentation, best practices, and shared engineering standards

Preferred qualifications:

• 6+ years of professional software engineering experience, including senior-level ownership
• Strong backend experience with Kotlin, PHP, and/or Node.js in production systems
• Frontend expertise with Vue.js, Nuxt, or comparable modern frameworks
• Experience designing scalable APIs and data models for real-world usage
• Proven ability to deliver complex projects with minimal direction
• Strong code quality instincts, including testing strategies and maintainability
• Experience working in collaborative, cross-functional product teams
• Comfort operating in production environments with high availability and user impact

DevOps & Platform Experience (Bonus)

• Experience working with AWS or similar cloud platforms
• Familiarity with Docker, Kubernetes, and containerized deployment
• Exposure to Terraform, CI/CD pipelines, or infrastructure-as-code
• Ability to reason about system reliability, observability, and performance tradeoffs

What we offer:

• A work-from-home position; final candidate must be authorized to work in Bogota, Colombia.
• An opportunity to improve real lives, solve hard problems, and change the world
• Friendly, supportive, and adventurous environment with a team of engaged colleagues
• A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva.
• Opportunities to connect with and learn from colleagues and partners around the world

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.

Location
Our Staff Cloud Architect will be an integral part of our Forward Deployed Engineering team. This role is based remotely in LATAM, in Mexico or Colombia.

Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. 

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. 

The Team: Forward Deployed Engineering – Delivery

Forward Deployed Engineers (FDEs) sit at the intersection of customers, cloud platforms, and DoiT Cloud Intelligence™. In the Delivery capacity, FDEs are embedded technical partners for existing customers, focused on:

• Making DCI trusted and indispensable in day-to-day cloud operations
• Removing technical barriers to adoption across cost, reliability, security, and performance
• Turning one-off solutions into reusable patterns ("Gravel Roads") that improve both customer outcomes and the product
• FDEs operate as part of integrated account teams or as pulled FDEs, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Technical Account Managers (TAMs), other FDEs, and Product Support Specialists (PSS) to deliver impactful outcomes across customer segments and tiers.

The Opportunity
Hire, onboard and manage a team of Senior Cloud Architects specializing in Kubernetes and container orchestration, data and analytics, machine learning, cost optimization and empower them to become the best version of themselves. Enable your team to guide customers on how to configure and deploy their products or services on Amazon Web Services or Google Cloud and act as an escalation point and provide technical support to customers on innovative/complex cloud topics.

Responsibilities

Customer-Facing Delivery

• Build, lead, and manage a strong team of Cloud Architects/FDEs that help customers design, deploy, and optimize production-grade cloud workloads on AWS, Google Cloud, and/or Azure.
• Ensure your team serves as the primary technical delivery partner for customers, with a focus on CloudOps/FinOps, reliability, security, and performance.
• Act as an escalation point for complex cloud topics and ensure high-quality, well-explained resolutions.
• Drive your team to plan and deliver structured engagements such as cost optimization workshops, architecture deep dives, security/reliability reviews, and product adoption sessions.

Proactive Engagement & Account Team Alignment

• Shift your team's model from reactive to proactive
•  by driving signal-based outreach (usage, health, roadmap gaps, known risks).
• Embed FDEs into account teams and ensure they participate in defined account activities -  TKOs, quarterly reviews, objective setting, and customer syncs.
• Coordinate with TPOs, CSMs, AMs, TAMs, and other FDEs to deliver measurable impact across customer segments.

DCI Product Expertise & Adoption

• Coach your team to become experts in DCI - Cloud Analytics, Insights, Cloud Composer, CloudFlow, DataHub, and Enterprise Platforms such as PerfectScale and SELECT and use these tools hands-on with customers.
• Drive your team to embed DCI into customers' FinOps, observability, CI/CD, and governance workflows.

Paving "Gravel Roads" & Product Feedback

• Foster a builder culture: expect every FDE to turn one-off customer solutions into reusable patterns - playbooks, Terraform modules, CloudFlow templates, Composer Recipes, and internal docs or build products alongside our R&D team.
• Ensure your team provides structured feedback to Product and Engineering on product gaps, friction points, automation and improvement opportunities.
• Support the FDE model by enabling FDEs to partner deeply with R&D and product stakeholders

People Leadership & Career Development

• Provide technical leadership and guidance to team members, fostering a culture of innovation, collaboration, and continuous learning.
• Mentor and coach FDEs, providing regular feedback and performance evaluations to drive career development and growth.
• Drive team engagement, define clear role expectations, and align individual growth plans with the FDE career ladder.
• Lead the OKR process for the team, including setting, tracking, and ensuring alignment with broader company objectives.

Qualifications

• 10+ year of experience architecting, developing, and troubleshooting internet-scale, production-grade distributed systems
• 5+ year of experience in cloud environments such as Amazon Web Services and/or Google Cloud with the focus on selecting appropriate tools to tackle the business problem at the right scale
• Proven people leadership experience
• Experience with container technologies, e.g. Kubernetes
• Experience with networking, e.g. TCP/IP, routing, network topologies, and VPN
• Experience with Linux operating systems administration and internals such as filesystems, system calls.
• Great verbal and written communication skills, as well as presentation skills in English

Bonus Points

• AWS Certified Professional Solution Architect
• Some experience in software development in one or more languages such as Java, Python, PHP, Go, or Rust; as well as shell scripting

Are you a Do’er?
Be your truest self. Work on your terms. Make a difference. 

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.  

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. 

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button. 

Benefits for full-time employees include:

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend 
• Peer Recognition Program

Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote

We’re looking for a Senior Integration & Business Process Engineer to design, build, and optimize Business Process Automation (BPA) solutions and system integrations using ProcessMaker. In this role, you’ll combine backend development, API integrations, and workflow design to deliver reliable, high-quality solutions that drive measurable operational improvements for our customers.

What You’ll Do

• Deliver BPA and integration solutions that meet or exceed customer requirements, timelines, and quality expectations.
• Analyze business processes to identify inefficiencies and implement solutions that produce measurable improvements in efficiency and reliability.
• Design and configure workflows, forms, and robust integrations with external systems, using technologies such as:
  • HTTP / REST APIs
  • SOAP / XML integrations
• Develop and maintain backend components using PHP and the Laravel framework, applying solid programming principles (deep framework expertise is not required).
• Implement API authentication mechanisms (API keys, OAuth, tokens) and handle data transformations using JSON and XML.
• Troubleshoot and resolve integration and workflow issues efficiently to minimize customer impact.
• Collaborate closely with Technical Leads, Project Managers, and customers to refine requirements and ensure successful delivery.
• Document integration designs, workflows, and technical decisions clearly.
• Recommend product and process improvements based on customer feedback and real-world usage.

What You Bring:

• Bachelor’s degree in Computer Science, Systems Engineering, or a related field (completed or in progress).
• Experience in backend software development using PHP, preferably with Laravel.
• Experience building and consuming integrations via web services, including REST APIs and SOAP/XML.
• Solid understanding of API design and integration patterns, including error handling, retries, and edge-case management.
• Experience using Git for version control, with collaboration through GitHub.
• Ability to understand customer and business requirements and translate them into effective technical deliverables.
• Strong verbal and written communication skills in English.
• Experience or familiarity with Business Process Automation (BPA) concepts and/or BPMN-based workflows.

Nice to Have

• Front-end development experience with Vue.js.
• Familiarity with frontend libraries such as Axios for API consumption.
• Experience with webhooks, asynchronous processing, or background jobs.
• Familiarity with SFTP or file-based integrations.
• Experience integrating with third-party SaaS platforms (e.g., CRM, ERP, DMS)

Success Looks Like

• Customers see clear, measurable improvements in process efficiency and reliability.
• Delivered solutions consistently meet scope, timeline, and quality expectations.
• Integration issues and defects are identified and resolved before go-live.
• Workflows and integrations are stable, well-documented, and easy to support.