Why You'll Love This Role: 

As a Senior Site Reliability Contractor, you will be involved in coding infrastructure automation with Terraform and Github Actions CI/CD. In this role, you will focus on improving our monitoring using Datadog, Sentry, and Cloudwatch. It will be critical to improve and automate our release processes to deploy Newsela services. You will have the opportunity to develop a rapport with a domain of application developers to improve infrastructure and monitoring for Newsela services in their ownership

What You'll Be Doing:

• Be on an on-call rotation to respond to incidents that impact Newsela.com availability and provide support for developers during internal and external incidents 
• Maintain and assist in extending our infrastructure with Terraform, Github Actions CI/CD, Prefect, and AWS services
• Build monitoring that alerts on symptoms rather than outages using Datadog, Sentry and CloudWatch
• Look for ways to turn repeatable manual actions into automations to reduce on-call toil
• Improve operational processes (such as deployments, releases, migrations, etc) to make them run seamlessly with fault tolerance in mind 
• Design, build and maintain core cloud infrastructure on AWS and GCP that enables scaling to support thousands of concurrent users
• Debug production issues across services and levels of the stack 
• Provide infrastructure and architectural planning support as an embedded team member within a domain of Newsela’s application developers 
• Plan the growth of Newsela’s infrastructure 

About You:

• Technical

  • Infrastructure as code: use Terraform and Github CI/CD for automation, containerize our environments (Docker, ECS), and leverage cloud technologies to meet our goals
  • Systems: manage, configure and troubleshoot operating system issues, storage (block and object), networking (VPCs, proxies and CDNs), and administer high-availability datastores (mySQL, Postgres, Neo4J) and Redis clusters
  • Monitoring and instrumentation: implement metrics in Datadog, Sentry, log management and related systems, and Slack/JIRA integrations
  • Engineering practices: availability, reliability and scalability, as well as disaster recovery
  • Work in a variety of languages: Shell, IaC, Python, SQL

  Execution

  • Planning: familiarity with agile methodologies; use epics, issues to drive projects
  • Organization: personal and team workload organization, OKR leadership
  • Management: able to self-organize and accomplish tasks asynchronously

  Collaboration and Communication

  • Leading and contributing to scope and designs for issues, epics, and OKRs
  • Contributing to Newsela architecture diagrams, process diagrams and runbook documentation
  • Completing Root Cause Analysis (RCA) investigations and perform readiness reviews
  • Improving team practices through code reviews, handoffs of work and incidents

  Influence and Maturity

  • Knowledge sharing, mentoring within SRE and developer teams
  • Self-awareness, handling conflict in the team, providing and receiving feedback
  • Maintaining good relationships with other engineering teams at Newsela that help improve the product
  • Accountability: willing to proactively step in and do the right thing while providing candid and constructive feedback
  •  

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits.

Why you’ll love working at Newsela:

• Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul. 
• Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
• Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! 
• Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
• Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st).
• Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

We are looking for a Resume Writer & Coach with experience building resumes, LinkedIn profiles, cover letters, corporate bios, and/or various business content (websites, marketing materials, as well as providing coaching sessions to develop interviewing skills. You will build technical resumes using STAR (Situation-Task-Action-Results), CAR (Challenge-Action-Results), and KSA (Knowledge, Skills, and Abilities) writing techniques.

At Factored, we are building a company that we all hold as our own, every single one of us. We need your skills to help make this rocketship to new heights and help create new opportunities for us. In return, you will be rewarded with a fantastic team that supports you, rich culture, shared success, and work flexibility.

Functional Responsibilities:

• Create (rewrite) professional resumes for tech talent, identifying candidates’ strengths, skills and accomplishments, and presenting them in a way that is accurate, attractive and business-oriented to recruiters and technical interviewers, based on industry keywords and client-specific requests.
• Gather and analyze information from multiple sources (previous resumes, interviews, LinkedIn profiles, etc.) to ensure that the resumes are complete, updated, and contain the correct keywords for their respective industries.
• Identify career goals, professional trajectories and strengths to gather insights about candidates’ level of seniority, people skills, communication, and others, to help assess fitness for one or multiple roles, or raise concerns.
• Manage each resume as a small project, with the ability to work on several resumes at a time, keeping organized and updating stakeholders in a timely manner (other resume writers, recruiters, account managers, engineers).
• Communicate effectively with talent (candidates) to gather information, request clarification and/or insert new keywords in resumes as necessary, reaching them via WhatsApp, email, and other tools.
• Provide one-on-one coaching services to build tailored versions of resumes for each candidate/engineer, identifying the best ways to leverage their skills and expertise in order to make it more appealing for recruiters/potential interviewers.
• Provide one-on-one coaching sessions to develop interviewing skills.
• Identify and implement best practices and guidelines, as well as suggest and track improvements to the resumes, the reviewing processes, and internal Factored tools.
• Occasionally provide consultation and support in delivering other forms of written content such as corporate bios, cover letters, email templates and/or business case studies.

Qualifications:

• Bachelor's Degree in Languages, Psychology, Business Administration, Advertising, or related field.
• Outstanding written and communication skills in English (C1+), including comfortably understanding accents from many parts of the world.
• 4+ years of certifiable experience working in translation, editing, proofreading, copywriting or related fields (including freelance work).
• 2+ years working with resumes and/or performing interviews for a defined industry (preferred in tech-related industries). 
• Detail-oriented, capable of detecting and correcting cognates, spelling/grammatical/syntax errors, and manually rewriting or rephrasing text for maximum impact.
• Comfortable and experienced working in a fast-paced, rapidly growing company. Bonus points if you come from tech or from another start-up.
• Able to easily change hats between projects, collaborating with stakeholders and working with tight (and sometimes fluctuating) deadlines.
• A self-starter, flexible, adaptable, and comfortable with ambiguity.
• Knowledgeable and comfortable with the Google Workspace ecosystem, including Google Sheets and Google Docs, and remote work tools (Slack, Zoom).

Nice to have

• Credentials related to HR/recruiting, resume writing, certifications, etc.
• Experience in recruiting or HR area in IT industry.
• Experience in career coaching is a strong plus
• Familiarity with the STAR/CAR or KSA resume writing frameworks
• Experience working with CRM software
• Experience as an employability mentor/coach.

Customer Support Engineer

We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship.

Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Provide world-class service to our customers and ensure customer success post-sales.
• Provide specialized support on both technical and product issues, and also manage customer escalations.
• Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

About you 

• Proven experience of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.
• Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.
• Strong communication skills, including written, verbal, and listening.
• Detail-oriented and well-organized.
• Always learning, has a growth mindset.
• Strong creative thinking and problem-solving skills.
• Experience in working with ticketing systems such as Zendesk or any ticketing system. and Salesforce
• Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
• Experience with payment systems and/or working at a Fintech company – an advantage.
• Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Senior Technical Support Engineer

We are looking for a talented Senior Technical Support Engineer to step onto a fintech unicorn rocketship!

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Take full ownership of complex technical issues escalated by Onboarding, Customer Support, and Customer Success teams - covering root cause analysis, investigation, and clear resolution communication.
• Act as the voice of the customer internally, advocating for urgency and prioritization based on real business impact, and lead internal escalations with Engineering, Product, and Operations teams.
• Provide expert-level support on Accounts Payable, Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless resolution.
• Diagnose and resolve ERP-related technical issues, (e.g., NetSuite, SAP, BC, Acumatica, QuickBooks), including data mapping, API failures, sync inconsistencies, and financial object discrepancies (vendors, invoices, payments), with a focus on durable, well-documented fixes.
• Identifying systemic gaps, improving data flows, and partnering with Engineering and Product to implement long-term fixes.
• Manage sensitive, high-touch customer escalations with professionalism and care, including dedicated Slack channels with multiple stakeholders.
• Lead incident response for critical production issues, including executive-level communication, timeline management, frequent crucial updates, and post-incident root cause analysis (RCA).
• Conduct business impact assessments to prioritize issues effectively and communicate risk to internal stakeholders and leadership.
• Proactively identify emerging issues and trends before they escalate, contributing to systemic improvements and long-term system reliability.
• Own and continuously improve the team’s Confluence knowledge base - writing, maintaining, and expanding internal documentation as a subject matter expert.
• Champion knowledge-sharing practices across the team to reduce ramp time and improve consistency.
• Mentor other engineers, providing guidance on troubleshooting methodologies, and customer communication best practices.
• Identify and implement improvements in support workflows, monitoring, and tooling to increase efficiency and reduce time-to-resolution.

About you 

• Exensive experience in Technical Support, Product Support, or customer-facing technical roles, ideally within FinTech, SaaS, Financial Management, or Accounts Payable sectors.
• Proven experience working in a global company environment, collaborating across Engineering, Product, and Operations teams.
• Strong executive and management communication skills - comfortable presenting and escalating to senior stakeholders with clarity and confidence.
• Demonstrated ability to assess and articulate business impact of technical issues.
• Solid experience with relational databases and SQL; hands-on troubleshooting with MongoDB is a plus.
• Experience troubleshooting API integrations; familiarity with Postman, REST, and SOAP is an advantage.
• Familiarity with reading XML and JSON files.
• Experience managing Confluence documentation and/or other internal knowledge bases.
• Proven ability to manage high-touch customer relationships, including executive-level communication and multi-stakeholder Slack channels.
• Comfortable working across time zones in a remote or hybrid global setup, including coordination with teams in the U.S. and Israel.
• Adaptable to non-standard schedules, including occasional late-hour shifts.
• Self-directed, highly accountable, and a strong team player who makes those around them better.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

What is Cobre, and what do we do?

Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.

We enable instant business payments—local or international, direct or via API—all from a single platform.

Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.

Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.

We are building the enterprise payments infrastructure of Latin America!

What we are looking for:

The Cobre Infrastructure team and their SRE engineers are professionals who face the daily challenges that allow us to improve the technological level of our products. We enjoy each project or task, giving 100% and learning from each other. Our main goal is to maintain the reliability of our systems. To achieve this, we collaborate with other teams to find the most effective solutions, maintain high-reliability processes, adopt the necessary safety measures and optimize time and cost in every decision.

We are evolving from traditional SRE practices toward a true Platform Engineering model, where infrastructure is abstracted, automated, and productized. This role is about building and evolving the Internal Developer Platform (IDP) that enables our engineers to ship faster, safer, and with less cognitive load.

If you are passionate about cloud-native systems, automation, DevEx, and platform thinking, this role is for you.

What would you be doing:

• Own, maintain, and evolve the Internal Developer Platform (Port.io) as a product and maintain integrations between the IDP and ecosystem tools such as Jenkins/CircleCI, ArgoCD, Terraform, Pulumi, AWS, K8S…
• Design and implement scalable platform capabilities that abstract infrastructure complexity from development teams.
• Build and maintain backend services (Python) that power IDP workflows: scaffolding, self-service actions, validations/guardrails, and orchestration.
• Design APIs and event-driven integrations to connect the IDP with CI/CD, GitOps, IaC, and observability tools.
• Develop reusable libraries and internal services to standardize platform logic across squads (authentication, permissions, templates, audit trails).
• Ensure the platform reduces developer cognitive load and accelerates delivery without compromising security or reliability.
• Provide documentation, internal training, and enablement materials to drive platform adoption, acting as a platform evangelist across squads.
• Implement AI-driven automation and operational intelligence to improve operational efficiency.
• Contribute to incident management and root cause analysis when platform services are involved.
• Lead platform roadmap discussions aligned with business and engineering strategy.

What do you need:

• 5+ years of experience in Platform Engineering, SRE, or DevOps roles in cloud-native environments.
• In-depth technical knowledge of microservices architecture and cloud platforms (e.g., AWS, Kubernetes), along with proficiency in Infrastructure as Code (IaC) tools (e.g., Terraform, Pulumi).
• Strong experience designing and operating Internal Developer Platforms (Port.io, Backstage or similar) and building production-grade backend services with Python (e.g., FastAPI/Flask), including REST APIs, async workers, background jobs, and integration services.
• Solid engineering practices: testing (unit/integration), CI pipelines, code quality, versioning, and secure API design (authn/authz, secrets handling).
• Nice to have experience with event-driven patterns (queues, pub/sub) and designing reliable integrations between systems.
• Experience integrating multiple engineering tools into cohesive developer workflows.
• Product mindset: ability to treat the platform as an internal product with roadmap, stakeholders, and measurable outcomes.
• Strong mindset for automation and continuous improvement with a huge interest in AIOps / AI-driven auto-remediation (n8n, aws bedrock, scripting python…)
• Understanding of secure-by-design infrastructure principles.
• Exceptional communication skills to effectively convey complex technical concepts to both technical and non-technical stakeholders.
• Ability to actively listen and understand diverse team and stakeholder needs, demonstrating empathy in decision-making and conflict resolution.