Insight Assurance is a fast-growing cybersecurity compliance and audit firm founded by former Big 4 professionals. We help companies achieve and maintain compliance across SOC 2, ISO 27001, PCI DSS, HITRUST, FedRAMP, CMMC, and more.

Our team combines the rigor of Big 4 auditing with the speed and service quality that modern tech companies demand. We're scaling rapidly and building the revenue infrastructure to match.

The Role

We’re hiring a Senior Revenue Operations Manager to be the operational backbone of our revenue engine. You’ll report directly to the CRO and own the systems, data, and processes that keep our go-to-market running efficiently.

This is a hands-on, high-ownership role you won’t be managing a team initially, but you’ll have significant influence on how we scale.

If you live in HubSpot, care deeply about clean data, and get genuinely excited about building forecasting models leadership can trust this role is for you.

What You’ll Own

HubSpot Administration & Hygiene

• Own HubSpot as the system of record across Sales, Marketing, and Customer Success
• Design and enforce data standards, lifecycle stages, deal stage definitions, and field governance
• Build and maintain workflows, sequences, custom properties, and integrations
• Audit CRM health proactively and resolve data quality issues before they impact reporting

Pipeline Management

• Partner with AEs, BDRs, and CSMs to maintain pipeline accuracy and deal hygiene
• Build and manage pipeline review cadences and frameworks
• Identify coverage gaps, velocity issues, and at-risk deals — surface them to the CRO in real time

Reporting & Dashboards

• Build and maintain executive dashboards covering pipeline, bookings, revenue, and customer success metrics
• Develop weekly, monthly, and quarterly reporting packages for the CRO and founders
• Own funnel analytics from lead through close, including partner-sourced and influenced attribution

Revenue Forecasting & Planning

• Build and maintain rolling revenue forecasts and scenario models (upside, base, downside)
• Support capacity planning, quota setting, and territory design in partnership with the CRO
• Model the impact of headcount changes, pricing shifts, and partner contributions on revenue outcomes

What We are Looking For

Must-Haves

• 4+ years in Revenue Operations, Sales Operations, or a closely related function
• Deep, hands-on HubSpot expertise — you’ve built it from the ground up or significantly rebuilt it
• Strong instincts for data hygiene — bad data offends you
• Experience building revenue forecasts and models (spreadsheet-native, ideally with HubSpot integration)
• Fluent in English and able to work Eastern Time hours
• Comfortable reporting directly to a CRO and operating with high autonomy

Nice-to-Haves

• Experience with Clay or similar data enrichment tools
• Exposure to commission and comp plan modeling (quota design, accelerators, SPIFFs)
• Background in B2B SaaS, professional services, or cybersecurity

Why Join Insight Assurance

• Direct line to the CRO — your work shapes strategy, not just operations
• Join a company at an inflection point: strong fundamentals, aggressive growth targets, and a GTM engine being built for scale
• Remote-first, async-friendly culture with a team that takes quality seriously
• Competitive compensation for the market, paid in USD via Deel/Remote

Privacy Notice GDPR:

This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process.

We resort to Greenhouse.com as the platform that supports our recruitment process, and therefore your Personal Data/ Information will be Processed on this tool (hosted, shared with, cross-referenced, accessed by our team); we have in place contractual terms and the commitment of Greenhouse.com that ensures the Security and Confidentiality plus Purpose limitation with regards to the Processing of your Personal Data.

When you reply to one of your job postings, you voluntarily and freely submit your Personal Data to us; this, allied with the fact that the Processing by us (and over Greenhouse.com) of that Personal Data has the sole Purpose of validating your application and proceeding with the inherent scrutiny and decision, allows us to argue having Legitimate Interest as the applicable Legal Basis to undertake the Processing of your Personal Data under this scope.

We are a U.S. based company, hence some or all Personal Data pertaining to you will be hosted in the U.S.

The categories of Personal Data under Processing consist of:

• Identification
• Contact
• Education and Professional
• Interview performance
• Evaluation

You may exercise several Rights as determined under applicable Personal Data Protection legislation, in short:

• Right of Access – meaning getting information about the Personal Data under Processing by us, except for the information you already know;
• Right of Erasure – you may ask for us to erase all Personal Data pertaining to you under Processing; this may imply you being excluded from the recruitment process, for without information we cannot proceed with it;
• Right of Opposition or Restriction of Processing – you may ask us to stop some Processing or restrict the Processing of some Personal Data, this may imply you being excluded from the recruitment process, at our sole discretion also for without information we cannot proceed with it;
• Rectification – you can rectify your Personal Data at anytime 

The Role

As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Do

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

Preferred Qualifications

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

#LI-Remote

The Role:

As a Sr. Sales Engineer, you’ll partner closely with our LATAM region account teams to support enterprise customers and prospects in addressing their most pressing cybersecurity challenges. In this role, you’ll lead complex pilot engagements and guide the transition to successful onboarding of tailored solutions—ensuring strong outcomes and long-term customer success. The position requires a blend of cybersecurity expertise, technical engineering skills, analytical thinking, and strategic business acumen.

What You'll Do:

• Be a content creator, not just a consumer—drive the creation of new ideas, presentations, and technical approaches
• Engage directly with prospective clients to understand requirements, field technical questions, and deliver compelling product demos
• Plan and execute product proof of value (POV) engagements
• Develop and deliver sample use cases and analytical demo scenarios
• Document and maintain the technical sales process, ensuring clarity and consistency across the team
• Triage and resolve key analytical, technical, and operational challenges
• Drive user adoption across diverse use cases and customer environments
• Lead interactive, technical workshops to showcase product value

What You'll Bring:

• Ability to lead both technical and sales calls independently within 45–60 days
• Minimum 5 years' experience as a Sales Engineer or Intelligence Analyst/Officer
• Proven track record of success in a pre-sales role at a cybersecurity or threat intelligence organization
• Deep expertise in cybersecurity or threat intelligence, with hands-on or operational experience in at least one of the following areas:
• SOC/SIEM
• Vulnerability Management
• Incident Response / Red Team
• Threat Hunting / Threat Research
• OSINT or All-Source Intelligence
• Cyber Threat Intelligence (CTI)
• Strong communication and collaboration skills across technical and executive audiences
• Willingness to travel up to 30% (non-pandemic conditions)
• Relevant certifications (e.g., CISSP, Security+, CISM) preferred but not required

#LI-Remote

Important Information 

Location: Costa Rica

Work Mode: Hybrid 

Job Summary 

As a Mid DevOps Tools Engineer (141801671), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator
• Provide technical support, troubleshoot complex issues, and perform root cause analysis across development and CI/CD platforms
• Manage system configurations, upgrades, backups, security controls, and ensure high availability and performance
• Define governance standards and collaborate with teams to improve workflows, integrations, and DevOps best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 3–5 years of experience supporting or administering DevOps or ALM tools
• Hands-on experience with tools such as Jira, Confluence, GitLab, Perforce, or similar platforms
• Strong knowledge of Linux administration and shell scripting
• Working knowledge of databases such as PostgreSQL or MySQL including queries and backups
• Familiarity with CI/CD pipelines, source control management, and DevOps practices
• Understanding of networking concepts such as TLS, proxies, and firewalls
• Experience managing user access, permissions, and security configurations
• Strong problem-solving and troubleshooting skills in complex environments
• Good communication and collaboration skills to support cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are looking for a highly skilled DevOps Tools Support Engineer to administer, support, and enhance our internal engineering platforms—Atlassian Jira, Atlassian Confluence, GitLab, Perforce and Code Collaborator. The ideal candidate will ensure these systems are secure, stable, scalable, and well‑integrated across the enterprise, while providing technical support to development, QA, and IT teams.

Responsibilities and Duties

• Administer and maintain Jira Software Management, including workflows, schemes, custom fields, dashboards, and automations;
• Manage Confluence spaces, permissions, templates, macros, and indexing;
• Configure and maintain GitLab projects, groups, runners, CI/CD pipelines, branch protection rules, and access policies;
• Support and administer Perforce, including depots, streams, protections, checkpoints, replicas, and storage optimization;
• Manage Code Collaborator review workflows, SCM integrations, and user access;
• Provide support for all platforms; resolve complex issues related to authentication, permissions, workflows, pipelines, or repository performance;
• Handle incident response, root cause analysis (RCA), and preventive actions;
• Coordinate with vendors (Atlassian, GitLab, Perforce, SmartBear) for escalations when required;
• Enforce SSO access control, and audit logging across all tools. Manage SSL/TLS certificates, keystores, and renewal cycles;
• Ensure adherence to organizational security and compliance standards;
• Plan, execute, and document version upgrades, backup/restore tests, and system migrations;
• Conduct post‑upgrade validation, performance checks, and regression testing;
• Maintain high availability, reliability, and performance tuning for all services;
• Maintain system architecture diagrams, runbooks, SOPs, and knowledge base articles;
• Define governance standards for project structure, branching models, permissions, and naming conventions;
• Educate teams on best practices and tool usage.

Essential Skills

• Experience supporting or administering DevOps/ALM platforms;
• Strong hands‑on experience with at least four tools from Jira, Confluence, GitLab, Perforce, Code Collaborator;
• Proficiency in Linux administration, shell scripting, and basic networking (TLS, proxies, firewalls);
• Working knowledge of PostgreSQL/MySQL (queries, backups, connection tuning);
• Familiarity with CI/CD concepts, SCM workflows, and DevOps pipelines.

Highly Desirable Skills

• Knowledge of GitLab runner autoscaling or Kubernetes‑based runners;
• Perforce proxy/broker configuration and large‑binary workflow optimization;
• Exposure to compliance frameworks (SOC2, ISO27001, ITGC);
• Experience migrating from legacy tools (e.g., Code Collaborator → modern review platforms).

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Colombia

Work Mode: Hybrid 

Job Summary 

As a Mid DevOps Tools Engineer (141801671), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator
• Provide technical support, troubleshoot complex issues, and perform root cause analysis across development and CI/CD platforms
• Manage system configurations, upgrades, backups, security controls, and ensure high availability and performance
• Define governance standards and collaborate with teams to improve workflows, integrations, and DevOps best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 3–5 years of experience supporting or administering DevOps or ALM tools
• Hands-on experience with tools such as Jira, Confluence, GitLab, Perforce, or similar platforms
• Strong knowledge of Linux administration and shell scripting
• Working knowledge of databases such as PostgreSQL or MySQL including queries and backups
• Familiarity with CI/CD pipelines, source control management, and DevOps practices
• Understanding of networking concepts such as TLS, proxies, and firewalls
• Experience managing user access, permissions, and security configurations
• Strong problem-solving and troubleshooting skills in complex environments
• Good communication and collaboration skills to support cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Bolivia

Work Mode: Hybrid 

Job Summary 

As a Mid DevOps Tools Engineer (141801671), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator
• Provide technical support, troubleshoot complex issues, and perform root cause analysis across development and CI/CD platforms
• Manage system configurations, upgrades, backups, security controls, and ensure high availability and performance
• Define governance standards and collaborate with teams to improve workflows, integrations, and DevOps best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 3–5 years of experience supporting or administering DevOps or ALM tools
• Hands-on experience with tools such as Jira, Confluence, GitLab, Perforce, or similar platforms
• Strong knowledge of Linux administration and shell scripting
• Working knowledge of databases such as PostgreSQL or MySQL including queries and backups
• Familiarity with CI/CD pipelines, source control management, and DevOps practices
• Understanding of networking concepts such as TLS, proxies, and firewalls
• Experience managing user access, permissions, and security configurations
• Strong problem-solving and troubleshooting skills in complex environments
• Good communication and collaboration skills to support cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

We are looking for a Senior MuleSoft Developer with 3–4 years of hands-on experience to design, develop and maintain scalable integration solutions. The ideal candidate will have strong experience with MuleSoft Anypoint Platform, API-led connectivity and enterprise system integrations, working closely with cross-functional teams to deliver reliable and high-quality integration solutions.

Key Responsibilities

• Design, develop, and maintain integrations using MuleSoft Anypoint Platform.
• Implement API-led connectivity following best practices (System, Process, and Experience APIs).
• Develop and maintain RESTful APIs and integrations between enterprise systems (e.g., Salesforce, NetSuite, ERP, third-party platforms).
• Build and manage data transformations using DataWeave.
• Participate in integration design discussions, technical reviews, and architecture decisions.
• Troubleshoot, debug, and resolve integration issues across environments.
• Support deployments across DEV, QA/UAT, and PROD environments.
• Collaborate closely with Salesforce, backend and business teams to gather and clarify requirements.
• Ensure integrations meet performance, security, and scalability standards.
• Document integration designs, configurations, and operational procedures.

Required Technical Skills (Must Have)

• 3–4 years of experience developing integrations using MuleSoft Anypoint Platform.
• Strong knowledge of:
  • Mule 4
  • DataWeave 2.x
  • RESTful APIs
  • API-led connectivity architecture
• Hands-on experience with:
  • Anypoint Studio
  • Anypoint Exchange
  • Runtime Manager
  • API Manager
• Experience integrating with Salesforce and other enterprise systems.
• Solid understanding of HTTP, JSON, XML, OAuth, and security concepts.
• Experience with error handling, logging, and monitoring best practices.
• Familiarity with CI/CD pipelines and version control systems (Git).
• Experience working in Agile/Scrum environments.

Desired / Nice-to-Have Skills

• Experience integrating with NetSuite, ERPs, or financial systems.
• Knowledge of Boomi, Azure Integration Services, or other iPaaS tools.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with DevOps tools (Jenkins, GitHub Actions, Gearset, etc.).
• MuleSoft certifications (Developer Level 1 or higher).
• Experience with event-driven architectures and messaging systems.

Soft Skills

• Strong communication skills, able to explain technical concepts clearly to both technical and non-technical stakeholders.
• Excellent problem-solving and analytical thinking.
• Ability to work independently and take ownership of integrations.
• Strong collaboration skills and experience working with distributed teams.
• Proactive mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn and adapt to new technologies and business needs.

What We Offer

• Opportunity to work on enterprise-scale integrations.
• Collaborative and supportive team environment.
• Exposure to modern integration architectures and best practices.
• Professional growth and learning opportunities.

*This is a fully remote position and is only available for people located in LATAM*

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks. 
 
We’re not your traditional audit firm — we’re tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients. 
 
Recognized on the Inc. 5000 and Fast 50 lists, Insight Assurance is one of the fastest-growing global audit firms, with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC. 
 

JOB PURPOSE

The role of Staff or Experienced IT Auditor includes the execution of client engagements and internal activities related to SOC 1, SOC 2, and SOC 3 examinations, HIPAA assessments, and external audits of other security and privacy frameworks/standards.

DUTIES AND RESPONSIBILITIES

• Perform the day-to-day activities of IT audit engagements (SOC 1, SOC 2, HIPAA), and readiness assessments under the direction of a member of the management team.
• Evaluate the design and effectiveness of technology controls
• Identifies and communicates IT audit findings to management
• Help identify performance improvement opportunities for assigned clients
• Communicate effectively with the clients and team members
• Lead client meetings and foster client relationships through proactive communication
• Provide weekly status reports to management
• Proactively communicate to management regarding any potential issues

SKILLS

• Excellent oral and written communication skills in English.
• Ability to work individually as well as collaboratively.
• A high degree of motivation.
• Spanish is a plus.

EDUCATION

Bachelor’s degree in accounting, business, cybersecurity, or management information systems.

EXPERIENCE

• At least 1 year of experience performing IT audit engagements at a Big 4 or other audit/consulting firm.
• Experience using GRC and compliance automation tools (Vanta, Drata, Secureframe) is a plus.

TRAINING AND CERTIFICATIONS

Candidates with an active or working towards CISA, CPA, CISSP, ISO27001 Lead Auditor, or PCI QSA certification.

BENEFITS

• Flexible Paid Time Off and paid holidays
• Performance Bonuses
• 100% Remote

Privacy Notice CCPA: 

• Insight Assurance shares your personal data/information with Greenhouse recruiting because this is the tool we use for the recruitment process.
• Insight Assurance does not sell personal data/information under any circumstances.
• You may exercise your rights under personal data protection legislation by reaching out to us via: HR@insightassurance.com or submit a request via mail at 400 N Tampa St. 15th Floor Suite 122, Tampa, FL 33602

Privacy Notice GDPR:

This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process.

We resort to Greenhouse.com as the platform that supports our recruitment process, and therefore your Personal Data/ Information will be Processed on this tool (hosted, shared with, cross-referenced, accessed by our team); we have in place contractual terms and the commitment of Greenhouse.com that ensures the Security and Confidentiality plus Purpose limitation with regards to the Processing of your Personal Data.

When you reply to one of your job postings, you voluntarily and freely submit your Personal Data to us; this, allied with the fact that the Processing by us (and over Greenhouse.com) of that Personal Data has the sole Purpose of validating your application and proceeding with the inherent scrutiny and decision, allows us to argue having Legitimate Interest as the applicable Legal Basis to undertake the Processing of your Personal Data under this scope.

We are a U.S. based company, hence some or all Personal Data pertaining to you will be hosted in the U.S.

The categories of Personal Data under Processing consist of:

• Identification
• Contact
• Education and Professional
• Interview performance
• Evaluation

You may exercise several Rights as determined under applicable Personal Data Protection legislation, in short:

• Right of Access – meaning getting information about the Personal Data under Processing by us, except for the information you already know;
• Right of Erasure – you may ask for us to erase all Personal Data pertaining to you under Processing; this may imply you being excluded from the recruitment process, for without information we cannot proceed with it;
• Right of Opposition or Restriction of Processing – you may ask us to stop some Processing or restrict the Processing of some Personal Data, this may imply you being excluded from the recruitment process, at our sole discretion also for without information we cannot proceed with it;
• Rectification – you can rectify your Personal Data at anytime 

Key Responsibilities:

• Design and development of Salesforce solutions, ensuring they meet business requirements and technical standards.
• Collaborate with stakeholders to gather and analyze requirements for Salesforce implementations.
• Architect and build scalable, high-performing solutions using Salesforce technologies (Apex, Visualforce, Lightning, etc.).
• Perform integration of Salesforce with other internal and external systems.
• Develop and maintain Salesforce architecture, design documentation and solutions allow for high performance and reliability.
• Assist with enhancing platform efficiency, including user experience improvements, performance optimization, and system upgrades.
•   Follow coding standards and best practices across the team, including code reviews and ensuring efficient, reusable, and scalable code.
• Follow Salesforce development lifecycle tools and processes, such as DevOps, CI/CD, version control, and automated testing
• Customize Salesforce solutions using point-and-click tools as well as programmatic development (Apex, Triggers, SOQL).
• Configure standard and custom objects, fields, workflows, validation rules, and approval processes.
• Troubleshoot and resolve Salesforce-related issues, providing timely support to internal teams.
• Stay up to date with Salesforce releases, features, and best practices to drive continuous improvement in the organization’s Salesforce environment.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3+ years of experience in Salesforce development, customization & implementation including Apex, Visualforce, Lightning, LWC, SOQL, SOSL, Triggers, & Flows.
• Experience with Salesforce technologies, including Apex, Visualforce, Lightning Components, and Salesforce APIs.
• Experience with SOAP and REST web services.
• Experience working with Salesforce Sales Cloud, Service Cloud, & CPQ Cloud.
• Understanding of Salesforce architecture and best practices.
• Experience on Salesforce projects, architecture design, and system integrations.
• Experience with Salesforce integration tools and middleware platforms.
• Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications:

• Additional Certifications Considered:
  • Salesforce Java Script Developer I,
  • Salesforce CPQ, Sales, or Service
  • Salesforce Platform Developer I
• Experience with agile methodologies and project management tools like Jira.
• Experience with DevOps practices and CI/CD pipelines.
• Familiarity with data integration and ETL tools.

Job Summary

The Senior Analyst, Compensation and Analytics is responsible for supporting the design, analysis, and administration of compensation and incentive programs across the organization. This role plays a critical part in ensuring compensation plans are data-driven, competitive, equitable, and aligned with business performance—particularly Annual Recurring Revenue (ARR). The position partners closely with HR, Finance, and Sales to support annual operating planning, compensation forecasting, and performance-based payout analysis, enabling informed decision-making and effective compensation governance.

Roles & Responsibilities

• Perform advanced compensation analyses, including statistical analysis and data mining, to identify trends, risks, and opportunities
• Track, analyze, and report compensation payouts relative to plan performance and ARR attainment
• Develop, maintain, and optimize relational data models to support comprehensive compensation analytics and reporting
• Prepare regular and ad-hoc compensation reports and dashboards using Excel (Power Query, Power Pivot) and Power BI for senior leadership
• Support annual operating planning processes related to sales compensation design and modeling
• Conduct market benchmarking and salary survey analysis to ensure internal compensation remains competitive and market-aligned
• Provide data-driven recommendations on compensation structures, incentive plans, and program enhancements
• Assist in the design, evaluation, and administration of compensation and incentive programs
• Support the development and maintenance of compensation policies, procedures, and governance standards
• Ensure compliance with applicable legal and regulatory requirements and support compensation-related audits
• Partner cross-functionally with HR, Finance, and Sales on budgeting, forecasting, and compensation strategy initiatives
• Develop clear communication materials and support training for managers on compensation programs and changes
• Serve as a subject-matter resource for compensation-related inquiries from employees and managers

Required Qualifications

• Bachelor’s degree in Analytics, Finance, Business Administration, Statistics, or a related field
• Minimum of 3 years of experience in compensation analysis, data analytics, or a related analytical role
• Experience tracking and reporting compensation payouts against performance metrics, including ARR
• Advanced proficiency in Microsoft Excel, including Power Query, Power Pivot, and relational data modeling
• Experience using Power BI or similar visualization tools for executive-level reporting
• Working knowledge of statistical analysis tools (R, Python, SAS) and SQL for large data sets
• Strong understanding of compensation principles, incentive design, and market benchmarking practices
• Ability to analyze complex datasets and translate findings into actionable business recommendations
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
• High level of integrity and confidentiality when handling sensitive compensation data

Preferred Qualifications

• Experience supporting sales compensation programs and incentive plan design in a SaaS or ARR-driven environment
• Familiarity with HRIS and compensation management systems
• Exposure to compensation audits, policy development, or regulatory compliance activities
• Demonstrated experience supporting cross-functional initiatives with Finance, HR, and Sales leadership
• Strong presentation and communication skills with experience delivering insights to senior stakeholders
• Demonstrated adaptability and willingness to learn new analytical tools and technologies

About Zone & Co: 

Zone & Co is on a mission to empower finance professionals to drive strategic growth through seamless, intelligent operations. We build cloud-native software solutions on Oracle NetSuite, automating complex financial processes like billing, accounts payable, reporting, and reconciliation. Our vision is to unlock the full strategic potential of finance by infusing the ERP with the intelligence and automation needed for truly transformative operations. Join our rapidly growing team as we redefine financial efficiency for scaling businesses worldwide.

The Role: We are seeking a meticulous and proactive Security and Privacy Compliance Analyst to help safeguard our organization and our customers' data. Reporting directly to the Director of IT, Security and Compliance, you will play a critical role in maturing our governance, risk, and compliance (GRC) programs. In this position, you will bridge the gap between technical security controls and regulatory requirements, ensuring that Zone & Co's rapidly expanding suite of financial software maintains the highest standards of data protection and privacy.

This role requires a strong foundational knowledge of major security frameworks and privacy regulations, a keen eye for detail in auditing internal processes, and the ability to clearly communicate compliance postures to both internal engineering teams and enterprise customers.

Essential Job Functions:

• Compliance Framework Governance: Lead the management and continuous scaling of Zone & Co’s core security compliance frameworks, specifically SOC 2 Type II and ISO 27001.
• Privacy Operations Leadership: Govern global data privacy operations to ensure strict, ongoing alignment with GDPR, CCPA/CPRA, and other emerging data protection laws.
• Customer Trust & Revenue Enablement: Serve as the primary security liaison for enterprise customers, directly supporting the sales cycle by demonstrating and communicating a robust, mature security posture.
• Risk & Audit Management: Manage the organization's internal audit program and oversee the third-party vendor risk lifecycle to proactively identify and mitigate vulnerabilities.

Responsibilities, Duties, and Tasks:

• Audit Coordination: Coordinate evidence collection, manage project timelines, and partner directly with external auditors during annual compliance assessments.
• Privacy Assessments: Conduct Data Privacy Impact Assessments (DPIAs) for new products and process Data Subject Access Requests (DSARs) within mandated SLAs.
• Questionnaires & Trust Center: Accurately and efficiently complete incoming vendor security questionnaires from prospects and maintain up-to-date documentation in our customer-facing Trust Center.
• Internal Control Testing: Design and execute internal audits to test whether technical and administrative controls are operating effectively. Track control gaps and drive engineering/IT remediation efforts.
• Vendor Risk Reviews: Evaluate the security and privacy postures of prospective and existing third-party vendors and sub-processors through comprehensive risk assessments.
• Policy & Training Development: Draft, update, and publish internal security policies, standard operating procedures (SOPs), and incident response plans. Develop and administer engaging company-wide security and privacy awareness training.

What You'll Bring (Qualifications and Experience):

• Experience: 3+ years of direct experience in IT Audit, Information Security, Privacy Operations, or GRC (Governance, Risk, and Compliance), preferably within a B2B SaaS, FinTech, or cloud technology environment.
• Deep Domain Expertise: Hands-on experience working with established compliance frameworks (SOC 2, ISO 27001) and navigating global privacy legislation (GDPR, CCPA).
• SaaS/Cloud Acumen: A solid understanding of cloud computing architectures (AWS, Azure, GCP) and enterprise software environments. Familiarity with ERP systems (like NetSuite) is a strong plus.
• Analytical & Problem-Solving Skills: Proven ability to translate complex regulatory requirements into actionable, practical controls for IT and engineering teams without stifling innovation.
• Exceptional Communication: Outstanding written and verbal communication skills. You must be able to write clear policies, translate technical risks for business leaders, and confidently answer complex customer security questions.
• Education & Certifications: Bachelor’s degree in Information Systems, Cybersecurity, Business, or a related field. Relevant industry certifications such as CISA, CISM, CIPP/E, CIPP/US, or Security+ are highly preferred.

Job Title: Sr. Analyst, GTM Strategy & Operations
Location: Medellin, CO

Who We Are

Build. Scale. Sustain. 

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. 

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +500 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

About Gen-e2

While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Our approach is a game-changer in productivity and quality, with a strong collaboration between IA generative and our best Talents:

• We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design — with GitHub Copilot.
• The quality consistently exceeds the output of our best traditional engineering teams.
• A product repository houses all product artefacts, giving AI full project context for higher-quality generation.
• A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability.

With Gen-e2, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.

Your role

You will act hands-on cybersecurity specialist responsible for the operation and evolution of the Cyber SOC across Chile and Colombia. This is a highly operational role focused on incident response, threat detection and continuous security improvement. 

• Manage the daily operation and monitoring of the Cyber SOC across multiple countries
• Analyze SIEM alerts and manage critical security incidents (Level 3)
• Perform threat hunting activities and proactively identify emerging risks
• Operate and optimize security tools: SIEM, EDR, WAF, IPS, Antivirus
• Participate in war rooms and crisis response for high-impact incidents
• Automate repetitive tasks and enhance detection capabilities
• Develop Proofs of Concept (POCs) to strengthen regional cybersecurity capabilities
• Design SIEM use cases, correlation rules, and detection strategies
• Collaborate with cross-functional and regional teams without direct reports
• Contribute to building a scalable Cyber SOC model across LATAM

Who You Are

• 5+ years of experience in Information Security
• 2-3 years of strong hands-on experience in SOC operations, Blue Team, or Incident Response (L3)
• Proven experience working with SIEM tools (Splunk, QRadar, ELK, Wazuh, etc.)
• Solid knowledge of EDR, vulnerability scanners, firewalls, and network security tools
• Experience with frameworks such as NIST, ISO 27001, CIS Controls
• Strong understanding of MITRE ATT&CK, OWASP, Zero Trust principles
• Hands-on mindset: autonomous, proactive, analytical, and solution-oriented
• Experience with scripting/automation (Python, Bash, PowerShell) is a plus
• Experience in regulated or critical environments is a plus
• Certifications such as CEH, Security+, GCIH, or similar are a plus
• English level: B2 

More About PALO IT

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Deliver projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training
• Entrepreneurship & intrapreneurship

For more on our team culture and benefits:

Check out our careers page
And our PALOCast with direct testimonies from our Palowans!

PALO IT is an equal opportunity employer that values merit, qualifications, and abilities. We prioritize privacy and data security.

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role:

We are looking for a motivated Security Infrastructure Engineer Intern to join our team and gain hands-on experience securing cloud infrastructure, applications, and developer workflows.

In this role, you will work on real-world security problems across AWS and Kubernetes environments, with exposure to vulnerability management, detection systems, and infrastructure security controls. You will collaborate closely with senior engineers to investigate issues, improve security visibility, and help build foundational security capabilities.

This is a balanced role that combines hands-on work - such as analyzing findings and reviewing logs - with learning and exploratory work, including understanding how security systems are designed and improved over time.

What You'll Do:

• Assist with vulnerability management activities, including reviewing scan results and helping validate findings
• Support triage of security findings from internal tools and external sources
• Help analyze logs and alerts from SIEM systems to identify potential security issues
• Participate in basic security incident investigations and documentation
• Assist in implementing and improving security controls across AWS and Kubernetes infrastructure
• Support efforts to improve detection capabilities and monitoring coverage
• Learn and contribute to securing CI/CD pipelines and infrastructure workflows
• Work with engineering teams to understand and help address security issues

What We Look For:

• Currently pursuing or recently completed a degree in Cybersecurity, or a related field
• Basic understanding of computer systems, networking, and security fundamentals
• Familiarity with Linux and command-line tools
• Interest in cloud platforms (AWS preferred) and infrastructure systems
• Basic knowledge of common security concepts (e.g., vulnerabilities, authentication, OWASP Top 10)
• Exposure to programming or scripting (Python, Go, or Bash)
• Strong problem-solving skills and attention to detail
• Eagerness to learn and take ownership of tasks

Preferred Knowledge and Skills:

• Familiarity with containers (Docker) and basic Kubernetes concepts
• Exposure to logging, monitoring, or SIEM tools
• Basic understanding of CI/CD pipelines
• Interest in areas like cloud security, infrastructure security, or detection engineering

About You:

• You are curious and eager to learn new technologies and systems.
• You take initiative and are excited to solve problems, even if you don’t have all the answers yet.
• You are detail-oriented and care about building reliable systems.
• You collaborate well with others and are open to feedback.
• You are adaptable and comfortable working in a fast-paced environment.

Sezzle’s Technology Stack:

• Languages: Golang, Typescript, Python
• Frontend: Typescript - React and React Native
• Backend: Golang
• Database: MySQL, Postgres, Elasticsearch
• DevOps & Cloud: AWS, Kubernetes
• Version Control: Git
• CI/CD: Gitlab
• Testing: Developer and AI-driven, focus on automated end-to-end, integration, and unit tests
• Open Source: Sezzle is focused on using open source, and we build what we can before buying!

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Compensation: The salary for the Security Infrastructure Engineer Intern is 700 USD monthly gross. 

#Li-remote #Full-time

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior SDET - Data & Analytics (19742), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement end-to-end testing strategies for data pipelines, including dbt models across bronze to gold layers
• Collaborate with data engineers, analytics engineers, and business stakeholders to define testing scope and ensure data quality
• Develop and maintain automated test frameworks, validate ETL processes, and investigate test failures
• Drive continuous improvement in testing practices, processes, and quality standards across the data platform

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Java Developer (18600), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain scalable backend applications using Java and modern frameworks such as Spring Boot or Micronaut
• Collaborate with product managers, designers, and cross-functional teams to translate business requirements into technical solutions
• Ensure code quality and reliability by implementing automated testing, code reviews, and best engineering practices
• Contribute to system architecture and support the development of microservices-based solutions in agile environments

Qualifications and Skills

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Java Developer - GCP & OWASP Security (18600), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain backend services using Java frameworks such as Spring Boot or Micronaut
• Build secure, scalable, and high-performance applications following OWASP and industry security best practices
• Collaborate with cross-functional teams to translate business requirements into technical solutions and contribute to system architecture
• Participate in code reviews, testing, and continuous improvement of development processes within Agile environments

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 5+ years of experience in software development using Java and modern backend frameworks
• Strong experience with Java ecosystems including Spring Boot or Micronaut
• Hands-on experience with testing frameworks such as JUnit
• Experience with build tools such as Maven or Gradle
• Familiarity with cloud platforms, preferably Google Cloud Platform (GCP)
• Strong understanding of secure coding practices and OWASP standards
• Experience working with version control and collaboration tools such as Git, GitHub, Jira, and Confluence
• Experience working in Agile or Scrum environments and collaborating with cross-functional teams
• Strong problem-solving, communication, and time management skills with the ability to handle multiple priorities

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Machine Learning Engineer (20529), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, build, and deploy scalable machine learning models and pipelines across the full ML lifecycle
• Develop and optimize data processing workflows using Python, SQL, and distributed frameworks such as PySpark
• Deploy and monitor machine learning models in cloud environments, ensuring performance, reliability, and scalability
• Collaborate with cross-functional teams to translate business problems into data-driven solutions and improve model performance

Qualifications and Skills 

• Bachelor’s or Master’s degree in Computer Science, Machine Learning, Data Science, or a related field, or equivalent practical experience
• 5+ years of experience as a Machine Learning Engineer with a focus on deploying and scaling ML systems
• Strong proficiency in Python, SQL, and PySpark for large-scale data processing
• Hands-on experience with machine learning frameworks such as scikit-learn, TensorFlow, PyTorch, or XGBoost
• Experience designing and managing end-to-end ML pipelines using tools such as MLflow or similar
• Experience deploying models in cloud platforms such as AWS, GCP, Azure, or Databricks
• Strong understanding of MLOps practices including CI/CD, model versioning, and automated retraining
• Experience working with containerized environments and Kubernetes for ML workloads
• Ability to design evaluation metrics and validate model performance effectively
• Strong communication and collaboration skills to work with cross-functional teams and stakeholders

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid 

Job Summary 

As a Senior Oracle Transportation Management (19889), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Configure, implement, and optimize Oracle Transportation Management solutions to support logistics and transportation operations
• Analyze business requirements and translate them into OTM configurations, workflows, and system enhancements
• Collaborate with cross-functional teams to design and implement integrations between OTM and other enterprise systems
• Provide technical support, troubleshooting, and continuous improvements to ensure efficient transportation management processes

Qualifications and Skills 

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or equivalent practical experience
• 6+ years of experience working with Oracle Transportation Management (OTM) implementations or support
• Strong expertise in OTM modules such as Shipment Management, Rate Management, and Business Process Automation
• Hands-on experience configuring OTM tools including Workflow Agents, Integration Manager, and Screen Sets
• Strong proficiency in SQL and PL/SQL for data analysis, reporting, and troubleshooting
• Experience working with XML and XSLT for system integrations and data transformations
• Hands-on experience with Oracle Transportation Management Cloud environments
• Solid understanding of transportation and logistics processes including FTL, LTL, ocean, and air freight
• Experience with multi-leg planning, freight audit processes, and transportation optimization
• Strong analytical, communication, and problem-solving skills when working with cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior OTM Consultant (19889), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Gather business requirements and design end-to-end transportation solutions using Oracle Transportation Management (OTM) across modules such as Order Management, Planning, Execution, and Visibility
• Lead and manage implementation work packages, ensuring delivery aligns with project scope, timelines, quality standards, and DevOps practices
• Collaborate with business stakeholders, project teams, and external partners to deliver solution design, workshops, and customer-facing activities throughout the project lifecycle
• Support testing, deployment, and post-go-live activities including user acceptance testing, issue resolution, and continuous improvement of transport solutions

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid 

Job Summary 

As a Senior Quality Assurance Engineer (19518), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Estimate testing efforts based on technical specifications and participate in early planning phases to ensure comprehensive quality coverage across the SDLC
• Design, document, and execute functional, regression, performance, and acceptance test cases, ensuring software stability, reliability, and usability
• Identify, document, and validate defects, measure product stability through test metrics, and escalate risks impacting delivery timelines or quality
• Manage and prioritize the automation backlog, collaborate with automation engineers to increase test coverage, and leverage Agentic AI tools to enhance productivity and testing efficiency

Qualifications and Skills 

• Bachelor’s or Master’s degree in Geology, Geophysics, Computer Science, or a related Engineering discipline
• 5+ years of experience in Quality Assurance within complex software environments, preferably in geoscience or energy industry domains
• Strong experience designing and executing manual regression, functional, and performance testing strategies
• Hands-on experience managing test cases and defects using tools such as Azure DevOps or similar platforms
• Experience working with OpenWorks/Oracle databases and managing synthetic or project-based data sets
• Solid understanding of CI/CD principles and tools (e.g., GitLab) within Agile environments
• Proficiency working across both Windows and Linux platforms
• Hands-on experience using automation tools and frameworks to increase quality coverage
• Experience leveraging Agentic AI or AI-powered tools to improve productivity and quality processes
• Strong communication skills, collaborative mindset, and ability to work effectively in distributed global teams while mentoring junior members

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Data Cloud Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement data ingestion and integration processes to unify customer data from multiple platforms into Salesforce Data Cloud
• Develop and maintain identity resolution and account unification rules to create accurate customer profiles and golden records
• Build scalable pipelines for data ingestion, transformation, and environment promotion while ensuring data quality and governance
• Collaborate with architects, data engineers, and business teams to enable data-driven insights and improve customer engagement strategies

Qualifications and skills

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement end-to-end data ingestion, integration, and mapping solutions into Salesforce Data Cloud (Data 360)
• Build and maintain identity resolution and data unification processes to ensure accurate customer profiles and golden records
• Develop scalable pipelines and integrations between Salesforce and external systems using APIs and ETL tools
• Collaborate with cross-functional teams to enrich CRM data, support migrations, and enable data-driven business use cases

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Site Reliability Engineer (20669), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Ensure reliability, scalability, and performance of data platforms built on Azure and Databricks
• Design, implement, and maintain CI/CD pipelines, infrastructure as code, and automated deployment processes
• Monitor systems, manage incidents, and drive root cause analysis and continuous improvement initiatives
• Collaborate with data and platform teams to optimize performance, cost efficiency, and release management processes

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Software Development Engineer in Test (19742), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain end-to-end dbt testing strategies, validating data transformations from bronze to gold layers using mocked and expected datasets
• Collaborate with business stakeholders, Data Engineers, and Analytics Engineers to define testing scope, ensure requirement traceability, and guarantee data quality standards
• Build, maintain, and optimize dbt models, unit tests, integration tests, and custom data validation frameworks within modern data platforms
• Investigate failed test cases, review pull requests, contribute to Agile ceremonies, and continuously identify opportunities to improve technical processes, quality standards, and team effectiveness

Qualifications and Skills 

• 7+ years of experience in Quality Engineering, with strong focus on data platforms and automation
• Strong understanding of data warehousing concepts, ETL processes, and BI environments
• Advanced proficiency in SQL and scripting languages such as Python for automation and validation
• Hands-on experience with data validation techniques, data quality frameworks, and testing methodologies for data pipelines
• Solid understanding of testing strategies, including the Test Pyramid and automated testing best practices
• Experience working with version control systems (Git) and modern development workflows
• Experience with dbt, Databricks, Docker, pytest, and development tools such as VSCode
• Strong analytical skills with the ability to translate engineering and analytics requirements into comprehensive testing strategies
• Proven track record of driving continuous technical, process, and team improvements
• Nice to have: knowledge of data pipelines, Power BI, Tableau, cloud environments, automation testing frameworks, and data governance/compliance standards

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid 

Job Summary 

As a Senior Software Engineer - AI (19693), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, build, and scale AI-centric distributed systems that power offensive security and penetration testing products
• Lead the development of agentic AI capabilities, including LLM-driven workflows, RAG pipelines, and automated vulnerability detection systems
• Own the end-to-end lifecycle of AI-powered features, from architecture and implementation to deployment, monitoring, and continuous optimization
• Drive technical excellence by leading architecture discussions, code reviews, and mentoring engineers while promoting best practices in SDLC and cloud-native development

Qualifications and Skills 

• 7+ years of experience in backend engineering and distributed systems within production-grade environments
• 4+ years of expert-level experience in Go (Golang) and strong hands-on proficiency in Python for AI-driven systems
• Proven experience building AI-enabled applications using LLMs, RAG architectures, agentic workflows, and related frameworks
• Strong understanding of token usage optimization, LLM cost control strategies, and performance tuning for large-scale AI systems
• Deep expertise in microservices architecture, RESTful APIs, gRPC, and scalable backend design patterns
• Hands-on experience with asynchronous messaging systems such as Google Pub/Sub or Kafka
• Strong experience with relational and NoSQL databases, including performance optimization and distributed data strategies
• Advanced experience with Docker, Kubernetes, and cloud platforms (GCP preferred) in highly available environments
• Solid testing practices including unit testing, integration testing, and BDD, along with modern CI/CD and DevOps workflows
• Strong communication skills, leadership mindset, and experience mentoring engineers in fast-paced, innovation-driven environments; cybersecurity or offensive security experience is a strong plus

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid 

Job Summary 

As a Lead Data Engineer (20627), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Lead and mentor a team of data engineers, providing technical guidance, code reviews, and enforcing best practices to ensure high-quality deliverables
• Own and drive the end-to-end data migration strategy from Snowflake on AWS to Azure Databricks and DBT, including planning, execution, and optimization
• Design and oversee scalable, secure, and reliable data pipelines and cloud infrastructure using Azure and infrastructure-as-code practices
• Collaborate with cross-functional stakeholders to align data initiatives with business goals and ensure efficient data integration and transformation

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Mid Frontend Developer - React, TypeScript (20754), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Develop and deliver high-quality frontend features using React, TypeScript, and Next.js, from prototype to production.
• Integrate frontend applications with backend services via RESTful APIs and manage data fetching efficiently.
• Build reusable, scalable UI components using modern styling systems (Tailwind CSS, design systems, headless UI).
• Ensure code quality through testing, performance optimization, and active participation in CI/CD and code review processes.

Qualifications and Skills 

• 3+ years of experience in frontend development with strong expertise in React and TypeScript.
• Solid experience with Next.js (SSR, SSG, App Router) and modern React features (hooks, Server Components).
• Strong knowledge of HTML, CSS, JavaScript (ES6+), and responsive design principles.
• Experience with state management and data fetching tools (React Query, SWR, Redux, Zustand, etc.).
• Hands-on experience with Tailwind CSS and modern UI/component libraries (Radix UI, shadcn/ui, etc.).
• Experience with form handling and validation (React Hook Form, Zod).
• Strong experience with testing frameworks (Jest/Vitest, React Testing Library, Playwright).
• Familiarity with Node.js (basic backend/BFF knowledge).
• Experience with modern tooling and workflows (Vite/Webpack, Git, CI/CD pipelines).
• Experience leveraging AI-assisted development tools (Copilot, Cursor, Claude, etc.) and strong problem-solving skills.

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information

Location: Costa Rica, Peru, Colombia, Argentina, Bolivia

Work Mode: Remote

Job Summary

As a OTM Consultant (Oracle Transportation Manager)(19889) you will be responsible for supporting and delivering transportation solutions within Oracle Transportation Manager (OTM), covering key functionalities such as Order Management, Transportation Planning and Execution, Supply Chain Visibility and Event Management, Inventory Visibility, and Freight Bill Audit and Payment. You will manage and complete customer work packages while ensuring alignment with defined budgets, work plans, quality standards, and timelines, analyze and address client requirements using established templates, frameworks, and standard product functionalities, and collaborate with internal or external DevOps teams to deliver transportation project solution work packages and implement change requests.

Responsibilities and Duties

• The key purpose of this role is to gather requirement, solution design services and development of the transport solution for a broad range of projects and Support.
• Support the business project teams to determine IT solution requirements, CRP demonstrations, customer meetings, solution design
• Manage the implementation of IT project work packages in line with the DHL DevOps way of Working.
• Manage required IT development activity in line with the customer requirements. Ensure any development IT in accordance with supplier governance policies.
• Provide IT support as required for live customers (CRs, new releases etc.).
• Projects implementation, post warranty support and Go-live Support.
• Build effective relationships and maintain close liaison with business and IT by maintaining regular contact through the full project lifecycle.
• Undertake other projects and roles as required from time to time by senior management.
• Run business requirement and GAP analysis workshops for template based implementations.
• Build working relationships with Project team, customers, business and suppliers
• Development of test scenarios and scripts.
• Work with testing team to automate the Testing.
• Manage and/or perform IT testing and support user acceptance testing.
• Document user training to internal and customer teams.

Qualifications and Skills

• Good understanding of transportation customer requirements and good technical understanding of solution capabilities e.g. OTM, Kewill.
• Good Knowledge on Agile and DevOps.
• General understanding of transport related ancillary systems and B2B integrated e.g. HERE, Transporeon, Centiro.
• Participates and organizes workshops & events.
• Preparation of solution design proposals from a commercial as well as a technical perspective.
• Advising / consulting to external customers.
• Coordinate, direct and oversee work package delivered by Specialists and/or suppliers
• Developing content for customer presentations and providing technical/functional content
• Years of Experience: 5-8 Years | 3-4 Full Life Cycle Implementation (At least one Implementation in Agile/DevOps) in Oracle Cloud.
• Geographical Experience: Experience implementing Transport solutions in latest Oracle Cloud at least two different regions.

Main Technical tools:

• Core OTM Expertise: In-depth knowledge of OTM modules (Shipment Management, Rate Management, Business Process Automation).
• Technical Skills: Strong proficiency in SQL/PL-SQL, XML, and XSLT.
• OTM Tools: Experience with Workflow Agents, Integration Manager, and Screen Sets.
• Cloud Experience: Strong hands-on experience with OTM Cloud is highly preferred.
• -Logistics Knowledge: Understanding of transportation modes (FTL, LTL, Ocean, Air), multi-leg planning, and freight audit.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior AirTable Engineer (20187), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, architect, and maintain scalable Airtable solutions and data models to support core business processes such as loan origination, underwriting, and operations
• Develop advanced automations, scripts, and integrations using Airtable Scripting, JavaScript, and external APIs
• Integrate Airtable with third-party systems including CRM, financial platforms, and data tools to enable seamless workflows
• Ensure data governance, system performance, and scalability while collaborating with cross-functional teams to deliver efficient and reliable solutions

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
• 5+ years of experience designing and implementing complex Airtable architectures in production environments
• Strong expertise in data modeling, relational database design, and scalable workflow architecture
• Proficiency in JavaScript for scripting, automation, and integrations
• Experience working with RESTful APIs, webhooks, and middleware tools such as Zapier or Make
• Hands-on experience integrating Airtable with external systems such as CRM platforms, financial systems, or document management tools
• Strong understanding of data governance, permissions, and enterprise-level system design
• Experience optimizing system performance and handling high-volume transactional workflows
• Strong problem-solving, communication, and stakeholder management skills
• Experience in fintech, lending, or financial systems and familiarity with tools like Salesforce is a plus

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior AI Software Engineer - Go & Python (19693), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and build scalable AI-driven systems focused on cybersecurity and offensive security use cases
• Lead the development of agentic AI solutions for vulnerability detection, automation, and threat intelligence
• Own end-to-end delivery of features from ideation to deployment, ensuring high performance and reliability
• Mentor engineers, lead technical discussions, and collaborate with cross-functional teams to integrate AI capabilities

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 7+ years of experience in backend engineering and distributed systems
• Strong experience with AI technologies such as LLMs, RAG, and agent-based systems
• Expert-level proficiency in Go and solid experience with Python
• Strong experience designing microservices, REST APIs, and gRPC services
• Experience with messaging systems such as Kafka or Google Pub/Sub
• Proficiency with Docker, Kubernetes, and cloud platforms, preferably GCP
• Strong knowledge of relational and NoSQL databases
• Experience optimizing LLM performance, including token usage and cost efficiency
• Excellent communication, leadership, and collaboration skills in cross-functional environments

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Analytics Engineer (20107), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Lead the migration of dashboards and reports from ThoughtSpot to Power BI, ensuring alignment with enterprise data standards
• Design and build scalable data models and semantic layers to enable self-service analytics across the organization
• Collaborate with data engineering teams to ensure reliable data pipelines and high-quality data sources
• Optimize report performance, governance, and usability while supporting business users through training and onboarding

Qualifications and Skills 

• Bachelor’s degree in Data Analytics, Computer Science, Engineering, or a related field, or equivalent practical experience
• 3–5+ years of experience in BI, analytics engineering, or reporting development
• Strong expertise in Power BI including DAX, Power Query, data modeling, and performance optimization
• Solid SQL skills with experience querying data platforms such as Azure Databricks
• Experience designing data visualizations and applying storytelling techniques for business insights
• Understanding of BI governance, security models, and role-based access control
• Experience working in Agile environments with sprint planning and iterative delivery
• Familiarity with Power BI Service administration, APIs, and CI/CD deployment pipelines
• Experience with cloud data integration tools such as Azure Data Factory or Synapse
• Strong communication skills with the ability to translate complex data into actionable insights for business stakeholders

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Backend Java Developer (19519), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain scalable backend services and RESTful APIs using Java and cloud-native principles
• Build and manage containerized applications using Docker and deploy them on Kubernetes clusters across cloud and on-prem environments
• Implement CI/CD pipelines and ensure reliable, automated build, testing, and deployment processes
• Monitor system performance, troubleshoot issues, and optimize applications for scalability, resilience, and security

Qualifications and Skills 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 5+ years of experience in backend development using Java and modern frameworks
• Strong experience designing and developing RESTful APIs and microservices architectures
• Hands-on experience with Docker and Kubernetes for containerization and orchestration
• Experience working with cloud platforms such as AWS or Azure in SaaS or cloud-native environments
• Familiarity with CI/CD tools such as Jenkins, GitLab CI, or similar
• Strong knowledge of relational and NoSQL databases and data modeling concepts
• Experience with monitoring tools such as Prometheus, Grafana, or ELK stack
• Understanding of infrastructure as code tools such as Terraform or Ansible
• Strong problem-solving, collaboration, and communication skills in Agile environments

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid 

Job Summary 

As a Senior Cloud Engineer - Azure (20691), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, build, and maintain scalable, secure, and highly available cloud solutions on Microsoft Azure using cloud-native and serverless architectures
• Develop and manage infrastructure as code using Terraform, ensuring consistency, governance, and scalability across environments
• Implement and optimize CI/CD pipelines and automation processes to support cloud deployments, API management, and platform services
• Ensure operational excellence by implementing monitoring, observability, and performance optimization using tools such as Azure Monitor and New Relic

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 8–10+ years of experience in Cloud Engineering, DevOps, or Platform Engineering roles
• 5+ years of hands-on experience working with Microsoft Azure cloud services
• Strong experience with Terraform for infrastructure as code, including modules, state management, and multi-environment deployments
• Hands-on experience with Azure services such as API Management (APIM), Azure Functions, App Services, Storage, and networking components
• Strong knowledge of Azure networking including VNets, subnets, NSGs, private endpoints, DNS, and security configurations
• Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions
• Experience with observability tools such as Azure Monitor, Application Insights, Log Analytics, and New Relic
• Experience with artifact repositories such as Nexus and dependency management practices
• Strong scripting skills using Bash, PowerShell, or Python and ability to automate operational processes

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior DevOps Engineer (20422), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and improve automation workflows using GitHub Actions, including secure and reliable secret rotation processes
• Manage AWS resources including secrets management and S3 assets, ensuring security and scalability
• Monitor and analyze system logs using Kibana, identifying issues and collaborating with development teams for resolution
• Develop automation scripts using Python and Bash, and review infrastructure code written in HCL and JSON

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Full Stack Developer - Ruby on Rails, React & Python (19946), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain full stack applications with a strong focus on backend development using Ruby on Rails
• Build and enhance frontend components using React to deliver seamless user experiences
• Collaborate with cross-functional teams to translate business requirements into scalable and high-quality technical solutions
• Drive technical decisions, mentor team members, and contribute to continuous improvement of development practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience
• 5+ years of experience in full stack software development
• Strong expertise in Ruby on Rails and MySQL for backend development
• Experience building frontend applications using React
• Experience working with tools such as Redis, Elasticsearch, and Sidekiq
• Intermediate experience with Python or willingness to learn and work with it
• Familiarity with TypeScript is a plus
• Strong understanding of software architecture, scalability, and performance optimization
• Excellent communication, problem-solving, and decision-making skills
• Proactive mindset with strong ownership and ability to work independently and in teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Go and Ruby Developer (19695), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and deploy high-performance, resilient, and scalable cloud-native backend systems that power mission-critical cybersecurity platform services
• Lead end-to-end software delivery from architecture and technical design through implementation, testing, deployment, and production support
• Architect and optimize distributed microservices running on Google Cloud Platform, ensuring reliability, observability, and performance at scale
• Mentor engineers, participate in architecture discussions and code reviews, and drive engineering excellence through best practices, automation, and modern SDLC processes

Qualifications and Skills 

• 7+ years of experience in backend engineering or distributed systems development within production-grade environments
• 4+ years of expert-level experience with Go (Golang), building scalable and high-performance backend services
• Strong understanding of microservices architecture, RESTful API design, and gRPC-based service communication
• Proven experience designing and scaling distributed systems with strong system design fundamentals and performance optimization strategies
• Hands-on experience with Google Cloud Platform (GCP), building and operating highly available services in cloud-native environments
• Strong experience with containerization and orchestration technologies including Docker and Kubernetes
• Experience implementing asynchronous messaging systems such as Google Pub/Sub or Kafka
• Deep knowledge of relational and NoSQL databases, including schema design, indexing strategies, and performance tuning
• Strong experience implementing automated testing strategies (unit, integration, BDD) and CI/CD pipelines aligned with DevOps or GitOps practices
• Working knowledge of Ruby, Domain-Driven Design (DDD), UML modeling, and experience scaling microservice-based cybersecurity or SaaS platforms

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Go Backend Engineer - Cybersecurity (19694), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and integrate high-performance backend systems for cybersecurity platforms using Golang
• Architect and implement scalable microservices and cloud-native solutions ensuring high availability and resilience
• Build and maintain CI/CD pipelines, observability, and monitoring to support reliable system operations
• Collaborate with cross-functional teams, contribute to system design, and mentor engineers to drive best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 7+ years of experience in backend software engineering and distributed systems
• Strong proficiency in Golang with hands-on experience building production systems
• Experience designing and developing microservices, REST APIs, and gRPC services
• Strong knowledge of testing practices including unit testing, BDD, and clean code principles
• Experience with messaging systems such as Kafka or Google Pub/Sub
• Proficiency with Docker, Kubernetes, and cloud platforms, preferably GCP
• Experience with DevOps and GitOps practices including CI/CD pipelines and infrastructure as code
• Strong knowledge of relational and NoSQL databases
• Excellent problem-solving, communication, and collaboration skills with ability to work in dynamic environments

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Go Developer (19694), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and develop scalable backend services and cybersecurity intelligence capabilities using Golang within a cloud-native architecture
• Build and integrate high-performance, resilient microservices and APIs that support distributed cybersecurity platforms
• Develop and maintain CI/CD pipelines, monitoring, and observability practices to ensure reliable deployment and system performance
• Collaborate with cross-functional teams while contributing to architecture decisions, code reviews, and mentoring junior engineers

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 7+ years of experience in backend software engineering and distributed systems
• Strong proficiency in Golang with extensive experience developing production backend services
• Deep experience designing microservices architectures and building REST APIs or gRPC services
• Hands-on experience with containerization technologies such as Docker and orchestration platforms like Kubernetes
• Experience working with cloud platforms, preferably Google Cloud Platform (GCP)
• Strong experience with asynchronous messaging systems such as Kafka or Google Pub/Sub
• Experience working with relational and NoSQL databases in scalable environments
• Experience with DevOps practices, GitOps workflows, CI/CD pipelines, and infrastructure as code tools
• Strong problem-solving, collaboration, and communication skills in cross-functional engineering teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information

Experience: +5 years

Job Mode: Full-time

Work Mode: Remote in all Latam

Job Summary

As a Senior Golang Engineer (19694) you will be part of a fast-paced, collaborative team developing our attack surface intelligence capabilities. You will be a critical contributor to the development and integration of reconnaissance technologies and products while also moving forward the state of engineering best practices in our cybersecurity platform. If you enjoy pivoting between different problems and meeting new challenges every day while developing solutions that are mission critical to the organization, this role is for you!

Responsibilities and Duties

• Develop and integrate cybersecurity testing and analysis systems with best-in-class cybersecurity platform;
• Build high-performance, resilient, scalable cloud-based software, microservices architecture and containers;
• Take software through CI/CD all the way to production and own its quality and availability;
• Utilize GCP platform to build and run highly-available software systems;
• Identify and resolve performance issues across systems and components;
• Collaborate on a cross-functional team, working with Product, Operations, and Platform Engineering;
• Integrate monitoring and alerting capabilities with backend modules to allow proactive improvements to availability and response times;
• Design, implement and deliver well-tested, scalable, highly available systems;
• Own and ideate technical solutions for product requirements and user stories;
• Actively engage and participate in design and code reviews;
• Offer guidance and support to junior team members, encouraging and cultivating a culture of continuous learning within the team

Essential Skills

• 5+ years of experience in backend software engineering and distributed systems.
• Strong Golang Required;
  • Strong experience and understanding of microservices, REST API design, gRPC, unit testing, BDD testing;
  • Strong design skills required – UML is a bonus; exposure to Domain Driven Design desirable;
  • Experience with asynchronous messaging technologies such as Google PubSub, Kafka;
• In depth knowledge of NoSQL and RDBMS technologies;
• Strong experience with Docker, Kubernetes, Cloud Environments (GCP preferred);
• Experience working on agile teams;
• Experience developing scalable and observable microservice-based applications
• Experience with GitOps and DevOps principles, practices and tools;
• A proven ability to thrive in a collaborative environment involving different stakeholders and subject matter experts
• Advanced English skills.

Highly Desirable Skills

• Interest in security / penetration testing
• Interest in GenAI and LLM technologies

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients.

We are looking for a Senior Security Architect (Clowd & AWS) to lead the closure of AWS cybersecurity remediation tickets and subsequently operating as the account's permanent security lead for ongoing operations and cloud security governance.

The profile will own the security posture of a multi-account AWS environment, coordinate with global cybersecurity team, and ensure that all controls remain audit-ready on an ongoing basis.

Required Profile:

• 10+ years of professional experience in cybersecurity, cloud security, or information security roles
• Minimum 5 years of hands-on experience with AWS security services (GuardDuty, Security Hub, IAM, Secrets Manager, Inspector, CloudTrail, AWS Config)
• Demonstrated experience leading security remediation projects in regulated environments (banking, healthcare, or FMCG preferred)
• Experience working with audit frameworks and generating audit evidence packages (ISO 27001, SOC 2, or equivalent)
• Prior experience in client-embedded or staff augmentation roles is a strong plus

Technical Skills — Required

• AWS: IAM, GuardDuty, Security Hub, Inspector, CloudTrail, Secrets Manager, AWS Config, AWS Backup, Transfer Family
• EC2 and Elastic Beanstalk: platform management, Amazon Linux migration, patch management
• Encryption: KMS, RDS encryption at rest, S3 server-side encryption, certificate management
• Network security: Security Groups, NACLs, VPC architecture, WAF, NLB/ALB security
• Identity: SSO (AWS IAM Identity Center), MFA enforcement, privilege management (PAM)
• Threat frameworks: MITRE ATT&CK, STRIDE, NIST CSF, Zero Trust principles
• Security monitoring: SIEM integration (Splunk preferred), log aggregation, alert triage

Technical Skills — Desirable

• Qualys or equivalent vulnerability management tooling
• Endpoint Detection and Response (EDR/XDR) platforms
• IaC security scanning (Checkov, tfsec, or equivalent)
• DevSecOps practices: pipeline security gates, SAST/DAST integration
• Multi-cloud exposure (GCP or Azure) as secondary environment
• Advanced Level of English

Soft Skills & Mindset

• Autonomous and structured — able to manage multiple work streams without day-to-day supervision
• Strong written and verbal communication in English (minimum B2), with experience in weekly client-facing reporting.
• Comfortable operating in ambiguous, fast-paced environments with competing priorities
• Security-first mindset: able to say no and explain why, without blocking business delivery
• Collaborative: works effectively with infrastructure engineers, DevOps teams, and client-side stakeholders

Education

• Bachelor's degree in Systems Engineering, Computer Science, or related field — required
• Master's degree or postgraduate specialization in Cybersecurity — strongly preferred

Certifications — Required (at least one)

• AWS Certified Security – Specialty
• AWS Certified Solutions Architect – Professional
• CISSP (Certified Information Systems Security Professional)

Certifications — Desirable

• ISO 27001 Lead Implementer or Lead Auditor
• CISM (Certified Information Security Manager)
• CompTIA Security+ or equivalent baseline
• CEH, OSCP, or offensive security certifications

We offer:

• Statutory & Major benefits
• Personal Growth
• Competitive salary
• Attractive benefits plan

Come and meet us on: http://www.neoris.com, on Facebook, LinkedIn, Twitter, or Instagram @NEORIS.

Marina Molina

LI-MM3

Job Description 

To enhance the global services team, we are hiring an Associate Service Consultant with strong and proven customer experience in the IT market to be based in our Medellin, Colombia office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. A successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times.  
 
If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you. 

Experience/Qualifications 

• 1+ years applicable experience managing technology implementations utilizing software tools 

• 1+ years of MSP Experience preferred 

• Knowledge of CRM, ERP, PSA and RMM software and markets 

• Good Knowledge of Windows Operating Systems and Active Directory 

• Proficient Microsoft Windows Server and patch management best-practice skills   

• Experience with Routing, Switching, & Firewall/Edge technologies    

• Working knowledge of Virtualization solutions such as VMware, Hypervisor  

Responsibilities 

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions 

• Serve as the primary technical contact throughout the entire implementation process. 

• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting. 

• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests. 

• Define product specifications for the partner and end-users’ installation. 

• Respond to partner inquiries and direct the resolution of outstanding issues. 

• Monitor partner use and adoption of the software throughout the implementations 

• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner’s experience. 

• Other duties as assigned. 

Non-Technical Skills Requirements 

Excellent oral, written communication and presentation skills using products such as PowerPoint and Excel.  

Strong attention to detail with data-centric approach 
Self-motivated, decisive, with the ability to adapt to change and competing demands. 
Proven team player 
Demonstrate the ability to present complex technical material to both technical and non-technical customers. 

Preferred Skills / Certifications 

Bachelor’s degree in computer science or equivalent experience 

To enhance the global services team, we are hiring a Service Consultant with strong and proven customer implementation experience in the IT market to be based in our Medellin, Colombia office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. 

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Experience/Qualifications

• 3+ years applicable experience managing technology implementations utilizing software tools
• 1+ years of MSP Experience preferred
• Knowledge of CRM, ERP, PSA and RMM software and markets
• Good Knowledge of Windows Operating Systems and Active Directory
• Proficient Microsoft Windows Server and patch management best-practice skills  
• Experience with Routing, Switching, & Firewall/Edge technologies   
• Working knowledge of Virtualization solutions such as VMware, Hypervisor 

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for the partner and end-users installation.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementations
• Help scope implementation and professional services engagements in conjunction with the sales team.
• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
• Other duties as assigned.

Non-Technical Skills Requirements

Excellent oral, written communication and presentation skills using products such as MS PowerPoint, Excel, Project Plans
Strong attention to detail with data-centric approach to key success factors
Self-motivated, decisive, with the ability to adapt to change and competing demands.
Proven team player
Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
Solid understanding of the Security software solutions market for the MSP and SMB customer personas
Demonstrate the ability to present complex technical material to both technical and non-technical customers.

Preferred Skills / Certifications

Bachelor’s degree in computer science or equivalent experience

• Respond to and qualify inbound leads generated through marketing campaigns, events, and web inquiries
• Conduct discovery conversations to understand prospect needs, buying intent, and fit for our solutions
• Prioritize and follow up on inbound requests with speed, accuracy, and professionalism

• Execute outbound prospecting efforts via phone, email, and social channels to targeted accounts and personas
• Leverage approved sequences, messaging, and talk tracks to generate interest and meetings
• Proactively identify and engage net-new prospects aligned to our ideal customer profile

• Book qualified discovery meetings for Account Executives and ensure accurate documentation of prospect context, pain points, and goals
• Clearly articulate qualification details and next steps during opportunity handoff to Sales
• Maintain clean and accurate lead and activity records in CRM to support forecasting and pipeline visibility

• Partner with Sales, Marketing, and RevOps to align on campaign follow-up, targeting strategy, and lead flow
• Participate in coaching, call reviews, and ongoing enablement to improve conversion rates
• Provide feedback on lead quality, messaging effectiveness, and common prospect objections

• Number of qualified meetings booked and accepted by Sales
• Inbound lead response time and conversion rates
• Outbound activity and meeting conversion efficiency
• Data accuracy and consistency in CRM
• Contribution to overall pipeline creation and revenue outcomes

• 0–2+ years of experience in sales development, inside sales, or a customer-facing role (B2B preferred)
• Strong communication skills with the ability to engage senior-level stakeholders (Must speak English & Spanish with Portuguese as an added bonus) 
• Comfortable with high-volume outreach and structured sales motions
• Coachable, process-driven, and motivated by measurable goals
• Experience using CRM and sales engagement tools (e.g., Salesforce, Outreach, Sales Navigator) preferred

• Clear career path into Account Executive or Account Management roles based on performance
• Structured onboarding, training, and ongoing coaching
• Exposure to enterprise sales processes and solutions
• Collaborative, performance-driven sales culture

Kaseya is seeking a skilled and customer-focused Technical Support Engineer to join our Global Support Organization, supporting Datto EDR and Antivirus (AV) solutions. This role is responsible for delivering world-class technical assistance to partners and customers by troubleshooting endpoint detection, threat actioning, and antivirus-related issues in dynamic IT environments

We are looking for a professional who has hands-on experience supporting EDR solutions (preferably Datto EDR), including agent deployment and lifecycle management, health and communication troubleshooting, and alert investigation. Strong understanding of AV, AM, EDR, and MDR concepts, and how Datto EDR differs from traditional antivirus. Proven ability to analyze malware, ransomware, and suspicious behavior alerts, distinguish true vs. false positives, manage endpoint isolation and recovery, resolve policy or firewall conflicts, and validate ransomware rollback and recovery outcomes.

The ideal candidate combines strong endpoint security knowledge with excellent communication skills and a passion for helping customers succeed.

Key Responsibilities

• Provide second/ third level technical support for Datto EDR and AV solutions via phone, chat, and ticketing systems to our partners across the globe
• Troubleshoot endpoint detection, antivirus protection, policy configuration, agent deployment, and remediation workflows
• Investigate security alerts, behavioral detections, and threat events to assist customers in resolving incidents
• Analyze logs, diagnostic outputs, and system behavior to identify root cause
• Collaborate with Support leadership, Engineering, Product, and Security teams to escalate and resolve complex issues, volume drivers, and product improvement opportunities
• Document troubleshooting steps, solutions, and knowledge base articles
• Assist customers with best practices for endpoint security configuration and optimization
• Participate in on-call rotations as required

Required Qualifications

• 5+ years of experience in technical support and cybersecurity support (if combined, at least 2 years of cybersecurity support experience)
• Hands-on experience with endpoint security, EDR, or antivirus platforms
• Strong understanding of:
  • Windows operating systems (desktop and server)
  • Networking fundamentals - Familiarity with networking protocols, security configurations, firewalls, and system administration
  • Cybersecurity principles – Ransomware and Malware behavior and remediation techniques
  • Modern threat landscape
  • Fundamentals of Endpoint Security
  • Endpoint Detection and Response
• Experience analyzing system logs and security alerts
• Familiarity with scripting (PowerShell preferred) for troubleshooting and automation
• Excellent written and verbal communication skills
• Ability to manage multiple cases in a fast-paced, global support environment
• CompTIA A+ or CompTIA Security+ certifications. (Security+ preferred)
• Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective solutions.
• Experience with remote support tools and methodologies.

Preferred Qualifications

• Experience with Endpoint Detection and Response, Antiviruses, Firewalls, Policies and Exclusions
• MSP (Managed Service Provider) experience
• Security certifications (Security+, CySA+, CEH, or similar)
• Experience with SOC workflows
• Experience with OpenSearch, Kibana, Splunk, Grafana, Wireshark
• Understanding performance indicators of the operating system
• Knowledge of macOS endpoint security (a plus)

Key Competencies

• Customer-first mindset
• Analytical problem-solving skills
• Strong documentation habits
• Ability to explain technical concepts clearly to non-technical stakeholders
• Team collaboration across global regions
• Ability to multi-task in a fast-paced environment

What Success Looks Like

• Meet and/ or exceed support KPI targets as defined by support leadership
• Accurate, thorough case documentation
• Efficient resolution of endpoint security incidents
• Proactive identification of product or documentation gaps
• Trusted technical advisor to partners and customers

#IND525

Kaseya is looking for an experienced, trilingual Solutions Engineer to join our rapidly growing Medellín hub. In this role, you will be a technical leader supporting the Sales team across both the LATAM and North American (NAM) markets. You will focus on delivering compelling technical demonstrations and guiding prospective customers through the value of the Kaseya "IT Complete" technology stack.

As a key member of the pre-sales organization, you will partner closely with Account Executives to understand complex customer challenges and position Kaseya’s solutions through technical discovery, solution design, and deep-dive demonstrations. While this role supports the broader platform, experience with PSA (Professional Services Automation) or RMM (Remote Monitoring and Management) solutions is highly beneficial.

Most customer engagement occurs through virtual platforms like Zoom and Microsoft Teams, though there are opportunities for travel within the LATAM and NAM regions for industry events and key customer meetings.

Key Responsibilities

• Demonstrate Value: Design, prepare, and deliver high-impact technical demonstrations showcasing the Kaseya technology platform.
• Strategic Partnership: Partner with Sales Executives to identify specific customer pain points and engineer tailored technical solutions.
• Full Pre-Sales Lifecycle: Support the process from initial discovery and product demos to proof-of-concept (POC) coordination and technical validation.
• Technical Advocacy: Confidently address technical objections and solution architecture questions throughout the sales process.
• Validation: Work directly with customers to evaluate solutions and ensure successful technical validation during POC phases.
• Documentation: Support the creation of technical responses for RFI/RFP submissions, proposals, and solution documentation.
• Product Expertise: Maintain expert-level knowledge across the Kaseya portfolio, including automation, security, backup, and endpoint management.
• Internal Feedback: Act as the "voice of the customer" by providing field feedback to product and engineering teams to influence future strategy.

Ideal Candidate

• Trilingual Expertise: Fluency in English, Spanish, and Portuguese is required to effectively support our diverse customer base across NAM and LATAM.
• Proven Experience: Demonstrated background in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role.
• Communication Master: Proven ability to demonstrate technical products and clearly articulate value to both technical (IT Admins) and business (CTO/CEO) stakeholders.
• Domain Knowledge: Familiarity with the MSP (Managed Service Provider) ecosystem, including tools such as PSA, RMM, security, and backup platforms.
• OS Proficiency: Strong experience working in Windows environments, with a functional understanding of macOS and Linux.
• Mindset: Curious, proactive, and passionate about learning new technologies and solving complex customer challenges.
• Location: Must be able to work fully in-office at our Medellín location.

Associate Project Manager 

WHAT YOU’LL DO: 

Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. Activities include meeting with customers to define and document business requirements, translating requirements into a project plan, allocating resources, setting milestones, driving progress, and reporting effectively. The Associate Project Manager will communicate effectively with the customer to ensure efficient and successful delivery of the completed customer’s onboardings and implementation. If you are an overachiever passionate about customer experience who thrives in a fast-paced environment, we want to speak with you. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Oversee resource schedules and coordinate updates to maximize productivity. 

• Responsible for complex or high-value multi-product implementation projects. 

• Follow up and participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization 

• Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements. 

• Understand the context of the customer and align projects, software tools and implementation to their requirements. 

• Work hand by hand with implementation consultants, product and support teams to move projects forward. 

• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence 

• Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets. 

• Own your projects, and closely monitor each task and dependencies to deliver each project on time and within the required KPIs. 

• Lead customers, project plans and tasks, assign effort, assign hours, monitor and report on key project KPIs to stakeholders internal and external. 

• Complete projects and assignments on time and within budget, while ensuring high levels of customer satisfaction. 

• Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun. 

• Initiate and maintain strong customer relationships and be a reliable and trusted adviser. 

• Other duties as assigned 

WHAT YOU’LL BRING 

• Understanding of the Project Management Institute (PMI) framework or similar. 

• Excellent organization, communication, customer relationship and time management skills 

• Strong leadership, diplomatic, and motivational skills. 

• Effective resource planning and risk management skills. 

• Excellent communication, interpersonal and writing skills 

• Demonstrate sound judgment, problem-solving, and decision-making skills. 

• Anticipate and understand the impact of decisions on the project and customer success. 

• Self-motivated, decisive, and able to adapt to change and competing demands. 

• Business Analyst skills 

• Customer relationship management focus 

REQUIRED EXPERIENCE:  

• 2+ years managing and delivering customer-facing projects 

• 2+ years of experience working with business stakeholders within a cross-functional matrix environment 

• Strong background in Software Implementation 

PREFERRED EXPERIENCE 

• Project Management Certification: PMP, CAPM, Project+, or similar. 

• Salesforce experience 

• Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience. 

• Advanced Microsoft Excel skills like pivot tables, reporting, macros. 

• Managerial experience in deploying software solutions a plus. 

• Experience with emerging cloud, hosting, and web technologies. 

Join the Kaseya growth rocket ship and see how we are #ChangingLives ! 

What we are Looking for: 

A passionate team player who loves challenges and is technically minded. Ideal candidates will have strong customer service experience and excellent communication skills and have experience support business level end users and applications. The role will also have a working knowledge of desktop support, Microsoft domain environments, Google Suite, Windows OS, Microsoft Office, and be able to demonstrate high level critical thinking/problem solving skills while quickly deepening expertise in these areas.

Required Skills: Proven experience as a Help Desk technician or other customer support role. Tech savvy with working knowledge of Microsoft domain environments, Windows OS, MAC OS, Google Suite, Basic Networking Fundamentals, Exchange Admin, and Microsoft Office. Must have creative problem-solving skills with a willingness to speak up and ask questions. Must be proficient in Active Directory, working knowledge of general IT infrastructure, Networking, Patch Management, Virtualization, and VPN basics. Internal process and procedure workflows.

This position is 100% in-office at our brand-new location in Medellin, Colombia.

WHAT YOU’LL DO:

A Kaseya Help Desk Analyst should have strong and proven customer service experience. The role will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement expectations. A successful candidate is expected to maintain a professional, courteous, and customer-focused attitude while supporting customers.

You will be handling technical support requests from end users and IT professionals alike, adapting your responses to the technical ability of your audience. You will rely on your skills and professional knowledge to respond to, and diagnoses incidents through discussions with users.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Perform incident triage and escalate or resolve based upon incident scope.

· Build ongoing relationships with customers.

· Answer incoming support inquiries via various channels (chat, phone, email, etc.)

· Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.

· Assist in interdepartmental projects to ensure target deliverables are met.

· Develop a strong understanding of Internal and customer requirements and processes.

· Improve, evolve, maintain, and follow documented runbooks.

· Work with leadership to improve skill sets and career development opportunities.

· Keep up to date with knowledge base articles and other technical-related documentation.

· Manage multiple tasks in a fast-paced environment with competing priorities.

· Perform all other duties as assigned.

WHAT YOU’LL BRING:

· Associates degree in Information Technology preferred or equivalent experience. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment.

· 2 to 3 years of experience supporting End Users in office environments as a Service/Help Desk, Desktop Support Engineer or Support Center Agent preferred.

· Driven by learning new things and the ability to thrive in an environment filled with technology. opportunity.

· IT Certifications (CompTIA, Microsoft, HDI, Apple, ITIL) preferred.

· Excellent written and spoken communication, motivated, and organized.

· You have a great customer-oriented attitude and are motivated, coachable, and competitive, and want a successful career in the IT space.

· Must be able to work in a fast-paced environment.

· Must pay attention to detail.

YOUR REWARD:

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in an exciting career in tech!

Our benefits package includes:

· 100% Health premiums covered for employees (Medical, Dental, Vision)

· Company paid Life and disability insurance.

· HSA Account contribution up to $2,000

· 401k with match

· Paid Holidays and generous PTO.

· Fun and exciting work environment