The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

• Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.
• Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.
• Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
• Enterprise – Works with global merchant partners to grow our joint business.
• B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

• Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
• Identify and scale best practices from different markets across the company.
• Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
• Use data insights to make informed business decisions, enhance reporting, and address data gaps.
• Train and support local account management teams by developing a centralized resource hub.
• This role will report to the Head of Global Account Management, Merchant S&O.

Our humble expectations

• 3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
• 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
• Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
• Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
• Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
• Strong ownership mindset, able to work independently while managing multiple projects.

Next steps

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

LOCATION: Cologne, Germany

POSITION: Full time

FLEXIBILITY: Hybrid (3 days office attendance per week)

DEPARTMENT: Client Management

START DATE: April/May 2026 

The opportunity 
You are a reliable driver of client work, with a developing strategic mindset. You own and run projects independently, leading defined multiple workstreams, transitioning from delivering projects to managing them alongside peers. You align stakeholders, shape clear decision paths, and keep scope, schedule, and quality in balance, connecting great work with commercial performance.

What you’ll be doing

• Manage multiple client projects, making decisions about approach, investment, and who we involve
• Develop and present recommendations to clients, shaping what we propose rather than just executing someone else's plan
• Identify where clients need more from us and bring growth opportunities to the business with a clear case for investment
• Run project delivery with rigour on scope, timeline, budget, and margins, managing through complexity and ambiguity
• Mentor and guide team members on your workstreams, setting standards and building their capability
• Work with senior team members to stress test thinking and refine your approach on bigger or newer challenges
• Lead cross-discipline partners to deliver at pace and quality, taking responsibility for outcomes
• Anticipate client needs and navigate conversations proactively so we stay ahead of problems
• Proactively meet with Discipline leads to understand new approach, ways of working or offers to integrate and support this growth
• You ensure the work is underpinned by the Thinking & Making philosophy and introduces elements of the Three Lenses
• Manage outcomes and pressure thoughtfully for you and the team, by staying pragmatic and positive

What we’re looking for

Experience - Track record of running multiple projects with strong commercial outcomes. Great client relationships with positive feedback.

Relationships - You build trust at senior client levels and across internal department leaders. You understand their business deeply enough to spot where we can add real value and push back when needed to support delivery management and the wellbeing of internal teams.

Curiosity - You see patterns across projects and clients. You connect what's happening in their world to opportunities for us to do meaningful work whether that’s within our agency or the broader Omnicom world. You think what’s best for the work and client to create Iconic Moves.

Commerciality - You think independently about what makes sense commercially. You weigh complexity, investment, and return, and you're confident making the case internally, knowing how to influence and negotiate.

Communication - You present with clarity and confidence. You articulate strategic thinking in ways that move people to action and decision because you also chair and facilitate the decision-making process.

Why Interbrand

For over 50 years, we’ve been shaping the world’s most iconic brands. We solve brand challenges through our Thinking & Making approach, combining Human Truth, Brand Economics, and Experience to help our clients make the moves that unlock growth and define what’s next.

We nurture a global community of thinkers and makers with the curiosity and confidence to create iconic work. Here, you’ll find transparent career pathways, on-demand learning, honest feedback, real collaboration across borders, and a culture that champions difference and wellbeing.

We don’t do ordinary. And we don’t expect you to either.