About the Role

As the Head of Customer Success at Frontera Health, you'll own the health and growth of our clinic partner portfolio while also shaping how the CS function operates at scale. You're not just managing accounts — you're building the playbooks, processes, and team culture that determine how we retain and grow customers over the long term.

This is a player/coach role. You'll directly own a handful of key accounts, working hands-on with BCBAs and clinic owners to drive adoption, surface value, and deliver measurable outcomes. At the same time, you'll lead and develop a small team of Customer Success Managers and oversee our Customer Support function, setting the standard for what great looks like across the entire post-sales experience.

The right person for this role operates with ownership. You move fast, build structure where there isn't any, and connect every client interaction back to business impact. You're as comfortable presenting to a clinic director as you are digging into account health data, coaching a CSM through a tough renewal conversation, or rolling up your sleeves to resolve a support escalation.

What You'll Do

Own the Customer Lifecycle (Signature through Expansion)

• You will directly own and manage a select group of key clinic partner accounts, serving as their strategic advisor, primary relationship owner, and escalation point, setting the tone for a service experience that partners consistently describe as exceptional.
• You will own the end to end upsell process by identifying expansion opportunities through usage analytics and AI assisted account analysis, building the business case, leading the commercial conversation, and driving deal closes in partnership with Sales.
• You will develop repeatable upsell motions tied to clear ROI, including expansion triggers, pricing frameworks, and objection handling playbooks, so that expansion becomes a predictable revenue stream rather than an ad hoc effort.
• You will partner with Sales and Product to align on client needs, influence roadmap priorities, and ensure a seamless experience from contract through renewal.

Lead and Multiply a High Performing Team

• You will lead, mentor, and develop a small team of Customer Success Managers and oversee the Customer Support function, driving accountability, growth, and outcomes aligned to company goals.
• You will instill a high customer service orientation across the team, creating a culture where responsiveness, empathy, clinical context awareness, and proactive communication are the baseline rather than the exception.
• You will set the standard for how AI is used across the team by coaching CSMs to integrate AI into their daily workflows such as call prep, QBR creation, health summaries, and client communications, and by establishing norms for quality, accuracy, and responsible use.
• You will build the team's AI playbook by evaluating new tools, defining where AI adds leverage versus where human judgment is non-negotiable, and continuously refining how the function scales without proportional headcount growth.

Drive Adoption, Usage, and Portfolio Health

• You will monitor and analyze account health metrics across the full portfolio using AI augmented dashboards and signal detection, identifying risks early and taking decisive action to protect retention and drive expansion.
• You will build and champion scalable CS playbooks, renewal forecasting models, upsell motions, and support workflows that the full team can execute consistently, all designed from the ground up to leverage AI for documentation, triage, and client facing resources.
• You will use data, along with AI to accelerate the analysis of it, to tell the story of your portfolio by tracking adoption, utilization, upsell pipeline, and client outcomes, and translating those insights into clear recommendations for clients and internal stakeholders.
• You will operationalize AI across the CS and Support motion, from automated health scoring and meeting summaries to dynamically generated training materials and client guides, measurably increasing team capacity and response quality.

Act as the Voice of the Customer

• You will serve as a senior voice for the customer internally, surfacing patterns across accounts to shape product decisions and inform company strategy.
• You will pilot new engagement strategies, including AI driven ones, and share learnings across the team, continuously raising the bar for how CS and Support operate at Frontera.

What You Bring

Experience

• You have 6+ years in Customer Success, Account Management, or a similar client facing role in SaaS or healthcare technology.
• You have 1-3 years of experience leading or mentoring a CS team, with a track record of developing people and driving team level results.
• You have proven experience owning an upsell or expansion number, and you have identified opportunities, built the case, led commercial conversations, and closed deals, whether alongside a Sales counterpart or independently.
• You have experience overseeing or closely partnering with a Customer Support function, and you understand the full post sales and implementation lifecycle and how CS and Support work together.
• Familiarity with ABA practices, behavioral health, or clinical settings is a meaningful plus.

Skills and Mindset

• You bring a deep customer service orientation to the role, treating every client interaction as an opportunity to build trust and holding your team to the same standard, and you believe great service and commercial outcomes reinforce each other rather than trade off.
• You have a demonstrated ability to build scalable processes from scratch, and you don't just execute playbooks, you write them.
• You combine commercial instincts with client empathy, so you can have a direct conversation about pricing, expansion, or value and the client comes away feeling respected rather than sold to.
• You have strong analytical instincts and are comfortable working with account health data, building reports, and using data to prioritize and persuade.
• You have a bias toward action and outcomes, and you measure success by client results and revenue retention rather than activity metrics.
• You have excellent communication skills, including the ability to engage effectively with clinical stakeholders, C suite contacts, and your own team.

AI Competency (Required)

• You have fluency with modern AI tools such as Claude, ChatGPT, or Gemini as part of your daily workflow, using them as a core productivity layer rather than a novelty.
• You have a track record of using AI to produce measurable outcomes, whether that is faster QBR prep, better health scoring, higher quality client deliverables, reduced time to resolution, or scaled coverage without added headcount.
• You have strong prompting instincts and sound judgment about when to trust, verify, or override AI output, especially in clinical or regulated contexts where accuracy matters.
• You bring genuine curiosity about emerging AI capabilities and a desire to bring new tools and workflows to the team.

Tools

Required

• You have experience with HubSpot, Salesforce, or a similar CRM platform.
• You have worked with a dedicated Customer Success platform such as Gainsight, ChurnZero, Totango, Catalyst, or Planhat.
• You have worked with a customer support platform such as Zendesk, Intercom, or Freshdesk.

Strong Plus

• You have experience with a BI or analytics tool such as Looker, Tableau, or Mode.
• You have experience with a product analytics tool such as Pendo, Mixpanel, or Amplitude.
• You have worked with AI native conversation intelligence tools such as Gong, Chorus, or Fathom.

Nice to Have

• You have experience integrating AI tools into a CRM or CS platform, such as AI powered health scoring, call intelligence, or automated summaries.

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year.

Expected Salary Range in Denver: $160,00 to $190,000

Expected Salary Range in San Francisco: $180,000 to $220,000

Location: Remote (For Non-Local) or Hybrid (Local to NYC or Denver area) 

Position Summary 

The Learning & Development Lead – Technology is the dedicated learning partner for the Technology organization, focused on improving delivery effectiveness through capability building, consistent onboarding, and practical enablement resources. This role uses a consulting and business partnering approach to diagnose performance needs, design scalable learning and performance support, and partner with leaders to strengthen tech practices across teams. 

Position Responsibilities 

Consulting & Business Partnership 

• Serve as the primary L&D partner for Technology leaders and community; establish an intake rhythm and learning priorities aligned to delivery goals. 
• Conduct structured needs assessments (organization / role / task) to identify root causes behind development needs and recommend the right mix of solutions (not always training). 
• Build trusted partnerships and drive adoption through clear communication, stakeholder alignment, and shared accountability for outcomes. 

Agile Enablement & Practice Development (Scalable, Practical) 

• Design and deliver enablement that strengthens core concepts and shared language (e.g., MVP/MMF/MMP, iteration/incrementation, estimation and sizing practices). 
• Create reusable toolkits, job aids, and bite-sized learning assets that support on-the-job application. 
• Partner with technology leaders to embed reinforcement into operating cadences (retrospectives, team health checks, and delivery routines). 

Standardized Onboarding & Knowledge Base (Reducing Duplication) 

• Lead or support the centralization and refinement of Technology training materials to reduce duplicative documentation and improve onboarding consistency across teams. 
• Develop track-specific onboarding resources (how we deliver here, tools and norms, key workflows) to accelerate time-to-contribution. 

Program Design, Delivery & Facilitation 

• Own end-to-end design and delivery for an enablement portfolio (scope → design → pilot → launch → iterate), using strong project management and stakeholder communication. 
• Facilitate sessions directly and/or coordinate internal facilitators while maintaining quality and consistency across offerings. 

Measurement & Continuous Improvement (Impact Focus) 

• Define success measures and evaluation plans for key enablement efforts (reaction, learning, behavior/application; results where feasible). 
• Use participation, feedback, and adoption signals to improve programs and provide concise, executive-ready updates and recommendations. 
• Administer and maintain the learning management system (LMS) back-end for Technology enablement programs, including course setup, audience assignment/enrollment, completion tracking, and reporting dashboards to support measurement and compliance needs. 

Values-Based Enablement & Inclusive Practice 

• Embed inclusive learning and accessibility practices and reinforce consistent leadership and team behaviors through clear, practical enablement. 
• Support change enablement by providing communication-ready resources, job aids, and reinforcement guidance for leaders. 

Qualifications 

Required Education and Experience 

• Bachelor’s degree in Human Resources, Organizational Development, Education, Business, Psychology, or a related field (or equivalent experience). 
• 5+ years of progressive experience in Learning & Development, Talent Development, Organizational Development, or performance consulting. 
• Demonstrated capability in needs assessment, program design, facilitation, stakeholder partnership, and program/project management. 
• Experience partnering with technical or delivery organizations and translating complex practices into practical, usable enablement. 
• Experience administering a Learning Management System (LMS) and producing reliable participation/completion reporting to support program evaluation and stakeholder updates. 

Preferred Qualifications 

• Familiarity with learning measurement/evaluation approaches and using data to drive continuous improvement. 
• Relevant certifications (talent development, facilitation, coaching, evaluation, or change management). 

Knowledge, Skills, and Abilities 

• Consulting and business partnering skills; ability to diagnose needs and influence without authority. 
• Strong project/program management and stakeholder communication. 
• Excellent facilitation and learning design grounded in adult learning practices. 
• Ability to build reusable standards, toolkits, and knowledge resources that scale across teams. 
• Ability to use data and feedback to improve learning experiences and demonstrate impact. 

Who we are:  

We're transforming one of the world’s oldest industries with cutting-edge technology and an innovative approach. Backed by top-tier investors and recognized by Time as one of the "best Inventions of 2024" and Fast Company as one of 2024's "Next Big Things in Tech", Electra is scaling rapidly, and we're looking for bold, driven individuals to help us reshape the future of iron production. If you're ready to make a real impact in a company that's redefining heavy industry for a cleaner, smarter world, we want to hear from you.

What you will do:  

As a Senior Controls Engineer, you will focus on designing and building data acquisition and process control systems for chemical processing. These systems will integrate instrumentation, controls, plumbing, fluid power, and solids handling to enable novel electromechanical and metallurgical processes for clean iron production.    

Responsibilities include:

• Design, develop, and maintain electrical, instrumentation, and control (EIC) systems for iron-production processes from concept through detailed design, fabrication, commissioning, and handover
• Own the full lifecycle of control system design, including P&IDs, I/O lists, control narratives, instrumentation specifications, electrical schematics, panel layouts, and network architectures 
• Ensure all control systems are efficient, reliable, safe, compliant with applicable codes/standards (e.g., NEC, ISA, IEC), and aligned with site EHS requirements
• Collaborate cross-functionally with process engineering, mechanical systems, operations, and R&D teams to define system requirements and control strategies  
• Lead integration efforts for  new and existing equipment, including PLC/HMI/SCADA system architecture and control strategies  
• Oversee and perform installation, configuration, commissioning, and site acceptance testing (SAT) of control systems 
• Conduct system testing, tuning, loop checks, and validation to ensure optimal and stable process performance
• Identify opportunities for process optimization, advanced control, alarm management, and system reliability improvements
• Program and troubleshoot Siemens S7 PLCs (TIA Portal), Ignition HMI & SCADA, and associated communication networks  
• Develop, maintain, and review electrical design packages in SolidWorks Electrical, including control panel designs, wiring diagrams, and bill of materials 
• Specify and source instrumentation and electrical equipment (sensors, transmitters, motors, drives, MCC components, etc.) to meet process and project requirements  
• Autonomously lead engineering projects or small multi-disciplinary teams, including scheduling, budgeting, technical decision-making, and vendor management  
• Troubleshoot complex electromechanical systems, perform root cause analysis, and execute corrective/preventive actions
• Apply industry-standard safety analysis methodologies such as FMEA, PHA, and HAZOP to effectively manage risks
• Develop and maintain engineering documentation, including control narratives, cause-and-effect matrices, test plans, operating procedures, and safety protocols  
• Read, understand, and comply with all workplace health and safety policies, safe work practices, and company policies and procedures 
• Perform other duties as assigned by supervisor in a rapidly evolving startup environment 

What we need you to bring to the team:   

• Bachelor’s degree in electrical engineering, control systems engineering, automation engineering, or related 
• 8+ years of industry experience working on controls and data acquisition (excludes internships, co-ops, and other school projects)  
• 3+ years of experience with PLC programming, including Ladder Logic and structured text (Siemens preferred)
• Advanced experience with instrumentation such as voltage, amperage, temperature, pressure, level, weight, and flow 
• Strong working knowledge of high- and low-voltage electrical design, electrical troubleshooting, and industrial power distribution
• Proficiency with industrial automation communication protocols such as Modbus, Profibus, Ethernet, RS485, etc.  
• High level programming experience in C/C++/C#, Python, Javascript, or equivalent  
• In-depth knowledge of industrial control system design principles, instrumentation specification, P&IDs, and ISA/IEC standards 
• Experience implementing LOTO procedures, arc-flash boundaries, electrical safe-work practices, and other industrial electrical safety programs 
• Proficiency with Microsoft Office suite of programs including Word, Excel, PowerPoint, Outlook, OneDrive, and SharePoint 

What we would like you to bring to the team:   

• Proficiency with Siemens S7 (TIA portal), Ignition, SolidWorks Electrical, and SQL databases 
• Experience in chemical processing, industrial manufacturing, pilot-plant operations, or continuous/batch process industries
• Experience with control panel design per UL 508A, hazardous area classification, and instrument selection for chemical environments

Who we are:  

We're transforming one of the world’s oldest industries with cutting-edge technology and an innovative approach. Backed by top-tier investors and recognized by Time as one of the "best Inventions of 2024" and Fast Company as one of 2024's "Next Big Things in Tech", Electra is scaling rapidly and we're looking for bold, driven individuals to help us reshape the future of iron production. If you're ready to make a real impact in a company that's redefining heavy industry for a cleaner, smarter world, we want to hear from you.

What you will do:  

As a Senior Mechanical Designer, you will contribute to the design and development of advanced process technology for Electra’s pilot and industrial-scale operations. This position focuses on creating robust, cost-effective mechanical systems that support efficient plant performance and long service life. 

Responsibilities include:

• Design and continuously improve industrial systems and plant layouts using 3D modeling software based on defined design parameters, functional requirements, and equipment lists.
• Integrate components and equipment into complete mechanical and process systems.
• Create and maintain designs for skid-mounted systems, processing tanks, and vessels, including mechanical, process, instrumentation, and automation documentation packages.
• Create and maintain pilot‑plant processing system designs and full documentation packages (mechanical, process, instrumentation, and automation).
• Prepare detailed drawings for weldments, assemblies, and components using CAD tools for both in‑house and vendor manufacturing.
• Use PDM systems to properly control and revise designs and manage standard part libraries.
• Utilize and maintain engineering Vault/PDM systems, including part numbering, data cards, engineering release workflows, and change management.
• Read, understand, and comply with workplace health and safety policies and procedures.
• Perform other duties as assigned by the supervisor.

What we need you to bring to the team:   

Education & Experience

• Bachelor’s degree in Engineering and 8 years of mechanical design experience.

Mechanical & Industrial Design Skills

• Proficiency with 3D equipment layouts, general arrangement (GA) drawings, and pipe/tube/duct routing in plant processing environments.
• Experience designing skid-mounted systems, processing tanks, vessels, and structural frames.
• Experience integrating automation hardware, control systems, and robotics into industrial mechanical designs.

Manufacturing & Scale-Up

• Experience with Design for Manufacturing (DFM) and New Product Introduction (NPI) to transition prototypes into scalable, production-ready solutions.

Industrial & Plant Knowledge

• Knowledge of large, complex industrial facilities such as minerals processing, chemical plants, or similar environments, including equipment and subsystem interactions.

Safety, Human Factors & Ergonomics

• Demonstrated ability to incorporate human factors, ergonomics, and operational safety into industrial system designs.

Tools & Software

• Strong experience using SolidWorks for modeling, assemblies, and drawings.

Mindset & Environment Fit

• Passion for sustainability and interest in disruptive, innovative technologies.
• Highly self-motivated and thrives in a fast-paced, entrepreneurial environment.
• Previous experience working in a startup or high-growth setting.

Preferred

• Additional experience integrating automation hardware, controls, or robotics beyond baseline requirements.
• Advanced proficiency with complex 3D layouts and routing for processing environments.
• Background designing for aggressive media, corrosive liquids, or high-temperature industrial environments.
• Deeper familiarity with large-scale industrial systems across mining, oil & gas, chemical, or power generation.
• Additional experience applying DFM/NPI methodologies in full production scale-up.
• Experience applying advanced safety, ergonomics, and human-factor frameworks.
• Advanced SolidWorks capability, including PDM/Vault workflows and library management.
• Additional experience working in a startup or rapid-growth technical environment.

Compensation:   

• The anticipated starting pay range for this position is $100,000-$126,000 and may be more or less depending upon skills, experience, and education.  

Benefits For You:  

• 100% paid premiums across all medical, dental, vision, telemedicine, short-term disability, long-term disability, and basic life insurance plans 
• Reasonable use PTO 
• $1,800 in annual employer HSA contributions (health savings account) 

Benefits For Your Family:  

• 100% paid premiums across all medical, dental, vision, and telemedicine plans 
• 12 weeks of paid parental leave 

Benefits For Your Future:  

• 401k with up to 5% matching contributions which vest 100% on day one  
• Eligibility for incentive stock options 

If you need an accommodation during the application or interview process, reach out to us at careers@electra.earth We’re here to help.

Who we are:  

We're transforming one of the world’s oldest industries with cutting-edge technology and an innovative approach. Backed by top-tier investors and recognized by Time as one of the "best Inventions of 2024" and Fast Company as one of 2024's "Next Big Things in Tech", Electra is scaling rapidly and we're looking for bold, driven individuals to help us reshape the future of iron production. If you're ready to make a real impact in a company that's redefining heavy industry for a cleaner, smarter world, we want to hear from you.

What you will do:  

The Senior Process Development Engineer on the process engineering team will contribute to the design and testing of chemical and hydrometallurgical processes across a variety of scales, from bench-scale proof-of-concept to Electra’s iron-refining pilot plant. 

Responsibilities include:

• Lead projects to study and scale up new processes at laboratory and pilot scale, including: designing new chemical processing systems, designing experiments to prove out novel concepts, and producing data to inform system scale-up 
• Designing new chemical process systems: developing mass and energy balances, drawing P&IDs, specifying equipment, and building systems 
• Contribute to process hazard analyses by contributing and leading HAZOPs, FMEAs, and other hazard reviews 
• Collaborate with mechanical and electrical engineers to effectively communicate design requirements for novel chemical processing systems 
• Collect and synthesize experimental data, and present results to guide engineering and business decisions 
• Commission and troubleshoot new equipment 
• Maintain a safe working environment and lead safety assessments of new equipment and operations 
• Read, understand, and comply with all workplace health and safety policies, safe work practices, and company policies and procedures 
• Perform other duties as assigned by supervisor 

What we need you to bring to the team:   

• Bachelor's degree in chemical engineering, mining/metallurgical engineering, or chemistry, or related  
• 8 years of industry experience in process design, including mass and energy balances, reaction kinetics, thermodynamics, separations, and fluid flow. (Excludes Internships and co-ops)
• Experience leading process-engineering projects and serving as a subject-matter expert
• Demonstrated success implementing safety measures for gas- and liquid-processing systems
• High proficiency with process simulation software and the ability to use models to inform experimental predictions
• Strong ability to analyze complex experimental data, recognize important patterns, and communicate results clearly to both technical and non‑technical teams
• Solid experience in analytical chemistry and applying it to troubleshoot challenging experimental issues and choose the right approaches
• Good working knowledge of fluid power systems, such as pumps, valves, and heat‑exchange equipment, and how they fit into larger mechanical or process setups
• Hands‑on experience using power tools and basic fabrication methods to build or modify custom equipment to support testing or development work
• Experience coordinating with external vendors, tracking progress, and ensuring contracted work is delivered accurately and on schedule
• Proficient in, or able to quickly pick up, Microsoft Office applications including Word, Excel, PowerPoint, Outlook, OneDrive, and SharePoint to create clear documentation and support project needs

Who we are:  

We're transforming one of the world’s oldest industries with cutting-edge technology and an innovative approach. Backed by top-tier investors and recognized by Time as one of the "best Inventions of 2024" and Fast Company as one of 2024's "Next Big Things in Tech", Electra is scaling rapidly and we're looking for bold, driven individuals to help us reshape the future of iron production. If you're ready to make a real impact in a company that's redefining heavy industry for a cleaner, smarter world, we want to hear from you.

What you will do:  

The Senior Supplier Quality Engineer is responsible for development and ownership of a robust supplier quality management program in support of Electra’s growing strategic supplier requirements. This role will drive supplier quality improvement initiatives across the supply base, mitigate risks, and ensure compliance with industry regulations and customer requirements, to ensure that all sourced materials and components meet stringent quality standards. This position is critical to maintaining product integrity, operational efficiency, and supporting the broader Supply Chain organization in delivering strong supplier partnerships in support of organizational goals and strategic objectives. 

Responsibilities include:

• Define and execute the supplier quality strategic vision, aligned with organizational goals
• Develop long-term strategies for quality-based supplier performance improvement and risk mitigation
• Establish and maintain robust quality driven inputs to support supplier selection, development and monitoring programs
• Implement incoming material review and CAPA processes
• Drive supplier-owned quality programs to ensure materials consistently meet documented specifications
• Establish traceability process for supplied materials to enable root cause analysis
• Support establishment of supplier quality systems consistent with ISO 9001 or similar standards
• Maintain compliance with regulatory requirements where necessary
• Aid in identifying and troubleshooting process breakdowns and opportunities to address any systemic issues
• Partner with Procurement, Technology, Operations, and Commercial teams to align on supplier quality objectives
• Support R&D by ensuring suppliers understand specifications and maintain conformance to quality requirements while ramping to volume
• Provide training and support to employees on quality and process improvement matters
• Promote a culture of quality and continuous improvement
• Define and track key performance indicators (KPIs) for supplier quality 
• Develop and present reporting and insights into supplier quality performance and risk 
• Work in conjunction with Procurement to conduct risk assessments for critical suppliers and implement mitigation plans 
• Develop contingency strategies for supply chain disruptions related to quality issues
• Read, understand, and comply with all workplace health and safety policies, safe work practices, and company policies and procedures 
• Perform other duties as assigned by supervisor 

What we need you to bring to the team:  

• Bachelor’s degree in chemical, metallurgical, or mining engineering, materials science or materials engineering, quality management, or related field  
• 8+ years of experience in supplier quality within a manufacturing environment, ideally with metals, injection molding and industrial chemical suppliers 
• Certified Quality Manager (CQM) or Certified Manager of Quality/Organizational Excellence (CMQ/QE). 
• Demonstrated experience leading quality planning through design transfer, pilot, or demonstration‑scale operations into early-stage commercial operations 
• Proven expertise in applying APQP principles (DFMEA, PFMEA, PPAP etc.) in a scaling manufacturing or industrial environment 
• Expertise in Lean Six Sigma, and related quality tools. 
• Experience developing and administering a QMS, ideally with expertise in ISO 9001 
• Experience working with Contract Manufacturing Organizations 
• Proven ability to influence across functions and play a leading role in managing strategic suppliers. 
• Ability to manage multiple priorities, exhibit a sense of urgency, and maintain equilibrium in a fast-moving and changing startup environment 
• Strong analytical skills, with a focus on data-driven decision-making  
• Proficiency with Microsoft Office suite of programs including Word, Excel, PowerPoint, Outlook, OneDrive, and SharePoint 

 Overview

Pacaso is building a trusted network of pre-vetted contract designers to extend our internal design team as acquisition volume grows. This is not a traditional freelance posting. We are looking for experienced residential designers who want an ongoing source of well-defined, repeatable project work within a structured creative framework.

Contract designers work on a project-by-project basis — either per home or on a flexible retainer depending on pipeline needs — and are compensated on a flat project fee tied to FF&E budget scope. Designers who complete a successful pilot engagement are added to the approved Pacaso Design Partner Roster and are prioritized for future assignments.

The Opportunity

Pacaso homes are co-owned luxury residences — designed to feel elevated, personal, and effortlessly livable for multiple owners year-round. Our internal design team leads all creative direction, but with 33 projected acquisitions in 2026 and peak volume reaching 3–5 homes per month in Q3 and Q4, we are building an external partner network to scale alongside us.

As a contract designer, you will execute full FF&E design for individual Pacaso homes — from space planning through final documentation — working within Pacaso's brand standards, vendor frameworks, and production templates. The Senior Manager of Design reviews and approves all work at defined milestones.

Think of this as a hospitality-minded approach to residential design: beautiful spaces that are also durable, broadly appealing within a regional aesthetic, and built to perform across heavy use. If you thrive in structured creative environments and value steady, repeat work over one-off bespoke commissions, this is the right fit.

What You'll Do

Core Design Deliverables (per home)

• Develop space plans using your preferred tool
• Build a Design Schematic in Pacaso's Canva template, presenting concept direction and FF&E selections in a format ready for owner-facing use
• Specify full FF&E using Pacaso's preferred vendor list and sourcing frameworks
• Populate the Spec Book in Google Sheets with complete, accurate product and placement data
• Produce Placement Documents in Canva per Pacaso standards
• Attend all milestone reviews with the Senior Manager of Design: space plan, schematic/FF&E, budget alignment, and final documentation

Project Collaboration

• Receive and work from the Pacaso Design Assignment Packet provided at project kickoff
• Partner with Pacaso's Procurement and Sourcing teams to confirm product availability and budget compliance
• Collaborate with cross-functional partners (Operations, Onboarding, Logistics) to support successful installation
• Travel to onboardings and manage in-person staging and styling as needed (project-dependent)
• Communicate proactively, meet deadlines, and deliver clean documentation at every stage

Design Refresh & Ongoing Work

• Support existing Pacaso homes with replacement FF&E sourcing and periodic design audits
• Contribute to full-home design refreshes as assigned

What We're Looking For

Experience & Credentials

• Bachelor's degree in Interior Design or Architecture (NCIDQ / CID preferred)
• 5+ years of professional experience with a focus on high-end residential and/or hospitality design
• Demonstrated portfolio of luxury residential work with strong regional aesthetic sensibility
• Hospitality, multifamily, or investment residential experience is a strong plus — familiarity with client-directed, operationally conscious design processes
• Active project experience in or near one of our target markets (Kiawah/Charleston, South Florida, Mountain West, SoCal, or Wine Country)

Design & Technical Skills

• Proficiency in Revit and AutoCAD required; SketchUp Pro and/or Rhino preferred
• Proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat) required
• Comfort working in Google Workspace (Slides, Sheets, Docs, Drive) and Canva — these are Pacaso's primary workflow tools
• Exceptional design presentation skills — your concept decks are polished, client-ready, and clearly communicate a point of view

Working Style & Mindset

• You thrive in structured creative environments and deliver excellent work within defined budgets and vendor frameworks
• You are documentation-oriented, deadline-driven, and easy to collaborate with remotely
• You bring a hospitality sensibility to residential work: spaces that feel personal and elevated without being precious
• You have the bandwidth and business structure to take on contract engagements alongside existing projects
• You operate as a registered business entity and carry professional liability insurance

How the Partnership Works

The Vetting Process

Every designer goes through the same process before being approved for a Pacaso home. This is a six-step process owned by the Senior Manager of Design:

• Portfolio review (internal, no contact required)
• Initial outreach — brief introduction to Pacaso's model and partnership structure
• 30-minute discovery call — assessing communication style, bandwidth, and fit
• Reference check — one to two past clients or collaborators
• Deep dive on one completed project — walk us through budget, vendor choices, documentation, and install
• Paid pilot engagement — one project together before formalizing the relationship

The pilot engagement is the most important step. It's an opportunity for both parties to experience the working relationship before making a longer-term commitment. Pacaso evaluates the work against our standards; you experience our process firsthand.

Once Approved

Approved designers are added to the Pacaso Design Partner Roster — a living document maintained by the Senior Manager of Design. There is no standing retainer or volume commitment. When a project is identified as appropriate for an external partner, we select from the approved roster based on market fit and availability.

Partners are evaluated after each engagement on timeliness, accuracy, budget discipline, ease of collaboration, and install outcomes. Strong performers are prioritized for future work.

About Relay Payments

Relay Payments is a modern, digital payment network for the trucking and logistics industries. Trusted by more than 500,000 drivers, 100,000 carriers, and 3,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot, Love’s, Maverik, Schneider, Old Dominion, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. For more information about Relay, visit relaypayments.com.

About The Role

This is a full-cycle Strategic Account Executive position that will play an integral role in generating revenue across the Relay Payments suite of products. You’ll be selling Relay’s platform to medium and large sized trucking fleets to help them save time and entirely eliminate fraud. We’re growing this team to support a key strategic segment within this industry and help the 15,000+ carrier fleets within the US who are looking to eliminate fraud in their business. Successful candidates will demonstrate the following skills:

• Own your pipeline. Effectively outbound prospect within your territory to gain new customer business.
• Manage the entire sales process from prospecting and qualifying opportunities to running the sales playbook and closing revenue.
• Convey our product value in concise and streamlined conversations to deliver business results quickly.
• Collaborate with customer implementation teams to ensure new customers are onboarded properly.

About You

• Located within one of our key territories with the ability to travel up to 30% of the time
• Ability to value sell against the competition
• Excellent communicator who can answer questions succinctly and informatively and always prioritize the customer experience
• Self-starter who has a desire to learn, grow, and excel in their role
• At least six years of professional sales experience with consistent performance meeting or exceeding activity goals and quotas in a B2B sales environment
• Understanding of trucking and logistics industries; experience selling to OTR fleets preferred

Our Core Values

• Invent the Future - We embrace the spirit of invention, the idea that there’s always a better way. Together we dream big, fail fast, drive forward, and find creative solutions where others see roadblocks. We prize grit, resilience and speed as we work to transform our industry and to move it into the future.
  
  
• Own the Work - Our work is a source of personal pride and fulfillment. We’re here because we relish a challenge and enjoy the exercise of proactively identifying and solving problems. We understand the power of accountability and are in constant pursuit of “more and better” for our customers, our partners and ourselves.
  
  
• We’re in it Together - We’re all in, committed to, and driven by our shared ambition and vision; we understand that alignment and collaboration are imperative. We set aside our ego to actively sync with one another, becoming greater than the sum of our parts. We are consistently open and generous with information, clear, concise and direct in our communication.

Why Relay Payments

• This is a game-changing chance to join one of Atlanta’s best-funded, most well-positioned fintech start-ups.
• We are generously sharing equity in the company - everyone’s an owner!
• We invest in your future with our 401K match program and dedicated person/professional development funds. 
• Do what’s best for your mental, physical and emotional health with our “Be Reasonable” PTO policy.
• We offer competitive benefits including medical, dental and vision insurance.
• And lots, lots more!