The Opportunity

As a Float Phlebotomist/Administrative Assistant, internally known as a Flex One Medical Lab Services Specialist/ Member Support Specialist, at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market. 

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices.

The range for this role is $20.25 to $22.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hours/week)  taking place Monday- Friday between 7:30am- 5:00 based in office at our Avon, OH. Flex Lab Services Specialists/Member Support Specialists support multiple One Medical locations in a market with location and schedule subject to change.

About Avandra Imaging

Avandra Imaging's mission is to organize the world's medical images in order to accelerate innovation and unlock patient access to the best care in the world. Avandra is poised to revolutionize healthcare research and innovation by creating the largest indexed data cloud of medical imaging. This platform will unlock unprecedented access to real-world imaging data, essential for biopharma research, medical device innovation, AI model training, and improved patient care. Leveraging its strategic acquisitions, Avandra aims to aggregate and de-identify vast amounts of imaging data, providing frictionless access to this invaluable resource. Avandra has a national footprint of over 5,000 customer integrations and a market share of approximately 70% -- this robust infrastructure supports our core business, ensuring continued growth and cash flow to fuel our innovative data cloud platform.   

Under the leadership of Founder and CEO Ryan Tarzy, Avandra's experienced team is well-equipped to capitalize on this opportunity. Avandra’s business model centers on generating recurring subscription revenue from its cloud platform, offering indexed, cleansed, and enhanced imaging data to health systems, AI companies, and biopharma firms. The go-to-market strategy focuses initially on data marketplaces to drive near-term sales, with plans to expand direct sales efforts targeting AI/ML companies, medical device firms, and biopharma companies. This strategic approach positions Avandra as a leading player in the competitive landscape, with the potential for substantial growth and international expansion in the coming years.

About the Job

As a Part-Time System Engineer at Avandra Imaging, you will be an early-career technical generalist supporting the stability, reliability, and performance of our systems. This role bridges frontline technical support, quality assurance, and systems automation, enabling Engineering teams to move quickly and confidently.

This is a hands-on, growth-oriented role designed for candidates early in their technical careers who are eager to build strong foundations in systems engineering, automation, and troubleshooting in a real-world production environment.

What You’ll Do:

Technical Support & Systems Troubleshooting

• Diagnose and resolve software, system, and infrastructure issues across Avandra’s products and internal tooling
• Act as a technical point of contact for escalated or ambiguous issues impacting reliability, performance, or accessibility
• Support deployment, configuration, and maintenance of software, hardware, and internal systems

Quality Assurance

• Contribute to the quality and reliability of Avandra’s software through structured QA processes
• Write and maintain automated test suites (integration, regression, smoke tests)
• Participate in release testing and validation efforts
• Ensure appropriate test coverage for new features and critical infrastructure

System Automation

• Write scripts and tools for deployment, monitoring, and troubleshooting
• Support infrastructure provisioning and configuration using automation tools (e.g., Terraform, Ansible)
• Improve system observability through logging, alerting, and dashboards
• Identify repetitive tasks and build automated solutions to reduce manual effort

What You’ll Need:

• Experience in a technical role (support, QA, IT operations, help desk) or relevant academic, bootcamp, or project experience
• Basic proficiency with Linux/Unix or macOS command-line environments
• Familiarity with at least one scripting language (Python, Bash, JavaScript, Go, etc.)
• Understanding of APIs, client/server concepts, and modern web applications
• Ability to read and interpret logs, error messages, and system metrics at a foundational level
• Basic experience with databases (queries, connections, or schema concepts)

What You’ll Bring to the Table:

• Problem-Solving Mindset: Ability to break down ambiguous technical problems into clear, actionable steps
• Curiosity & Learning Agility: Strong desire to learn new systems, tools, and technologies quickly
• Automation Orientation: Interest in reducing manual work through scripting, tooling, and process improvement
• Collaboration & Communication: Ability to work cross-functionally with Engineering, Product, and Support teams
• Ownership & Initiative: Willingness to take responsibility, ask questions, and escalate issues appropriately

Benefits & Perks:

• Impact: Work on systems that support one of the largest medical imaging data platforms in the world
• Growth: Structured exposure to systems engineering, QA, automation, and cloud infrastructure
• Culture: Collaborative, engineering-driven environment focused on learning and continuous improvement
• Equity: Opportunity to participate in a high-growth, equity-driven company

Hourly Rate / Compensation:

• $20.00 per hour

We are looking for a Regional Field Engineering Manager to oversee and coordinate field engineering operations across multiple locations within a designated region. This role involves managing teams of field engineers, ensuring timely and efficient execution of projects, and maintaining high standards of technical excellence and customer satisfaction.

The ideal candidate will have strong leadership skills, extensive experience in field engineering, and the ability to work collaboratively with cross-functional teams.

Responsibilities include planning and allocating resources, monitoring project progress, troubleshooting technical issues, and liaising with clients and stakeholders to ensure project requirements are met.

The Regional Field Engineering Manager will also be responsible for developing and implementing best practices, training and mentoring team members, and driving continuous improvement initiatives. This position requires excellent communication skills, strategic thinking, and a proactive approach to problem-solving in a dynamic and fast-paced environment.

Responsibilities:

• Lead and manage regional field engineering teams.
• Lead and manage regional field engineering vendors and partners.
• Plan and allocate resources for field projects.
• Monitor project progress and ensure timely completion.
• Develop and implement engineering best practices.
• Train and mentor field engineers.
• Ensure compliance with safety and quality standards.
• Conduct routine site inspections to verify adherence to our technology standards, field technician effectiveness, equipment setup, and user experience meet defined guidelines.
• Collaborate with school leaders to reinforce standards and address gaps with practical, empathetic solutions.
• Ensure operational readiness of all technology systems across assigned schools, including hardware, software, networking, and security devices.
• Respond quickly and professionally to all escalations from school leadership, providing support during and outside of regular business hours as needed.
• Oversee external service providers to ensure compliance with contracts, timelines, and brand expectations.
• Provide actionable feedback based on site visits and system data to support equipment lifecycle planning and procurement.
• Support IT leadership with seasonal forecasts and insights drawn from direct field interactions.
• Use help desk and ticketing systems to log support activities, trends, and team performance.
• Other Duties as assigned.

 Qualifications:

• Bachelor's degree in Engineering or related field.
• Minimum 5 years experience in field engineering.
• Proven leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to travel frequently within the region.
• Knowledge of industry standards and safety regulations.
• Ability to work under pressure and meet deadlines.
• Proactive and self-motivated attitude.
• Experience in educational or school-based environments preferred.
• High emotional intelligence and situational awareness when working with school leaders and staff.
• Willingness to travel overnight (up to 80%) and adapt work hours based on school site needs.
• Able to lift 50 lbs. and meet physical demands of school site work.
• Valid driver’s license and reliable transportation.

Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The annual starting salary for this position is between $85,000 – $90,000 annually.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.

Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.

We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans.

EQUAL EMPLOYMENT OPPORTUNITY  

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.  

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