Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools.

As a Salesforce Support Specialist, you will support the day-to-day operation and data integrity of Pansophic Learning’s Salesforce environment. This role is ideal for someone early in their Salesforce or CRM career who is detail-oriented and service-minded.

You will provide hands-on Salesforce support, focusing on correcting record errors, managing user setups, and troubleshooting issues. Working closely with the Salesforce Administrator and cross-functional teams, you will maintain accurate student and school records, update enrollment forms, and support day-to-day helpdesk needs. This role emphasizes execution, consistency, and data accuracy, with opportunities to grow technical skills over time.

Salesforce Support Specialist responsibilities:

• Maintain and update Salesforce records, including student data, school information, enrollment forms, and other compliance-related documentation
• Provide first-line Salesforce support by responding to basic user questions, troubleshooting issues, and managing helpdesk requests
• Support basic Salesforce operational tasks, including updates to reports/dashboards and testing configuration changes before deployment
• Assist with user administration tasks such as access updates, profile changes, and permission assignments under the direction of the Salesforce Administrator
• Help document standard processes, data entry guidelines, and common support procedures to improve consistency and user adoption
• Ensure data accuracy, completeness, and adherence to internal standards through routine audits, validation, and cleanup efforts

Experience Required:

• Bachelor’s degree or equivalent practical experience
• 1 to 2 years of experience in a data, CRM, or administrative support role using Salesforce CRM
• Strong attention to detail and commitment to maintaining accurate records
• Customer service-oriented communication skills, both written and verbal
• Ability to work collaboratively across teams, manage multiple requests, and follow established processes
• Experience with data entry, compliance-related recordkeeping, or data quality practices is a plus

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.

About the Opportunity

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools.

The Director of Field Engineering is responsible for leading a team of field engineers, managers, and vendor-partners to ensure an optimal support experience for all end users of the Information Technology (IT) organization. We are looking for a passionate IT Leader with a large spectrum of experience working across multiple business verticals in a rapidly evolving environment. You will have the opportunity to improve everyday business processes, challenge the status quo and propose innovative solutions to modernize our approach in several areas of the IT organization.

 Responsibilities:

• Oversee the day-to-day operations of the company’s field engineering support services.
• Designs and develops policies and procedures for on-site installation, testing, maintenance, and troubleshooting.
• Develops and monitors KPIs for successful performance of all field teams.
• Develops procedures, processes, checklists, and identifies tools for field support engineer and manager site visits and environment maintenance.
• Optimize the efficiencies of the Field Support Engineers and the department processes.
• Build strategic partnerships with vendors and hold them accountable for delivery.
• Create and maintain required documentation.
• Develop, deploy, and support processes to enable business and school initiatives.
• Ensure solutions and processes meet the necessary requirements for security, portability, and performance.
• Meet tight business timelines, establish and measure required SLAs.
• Work across a multitude of third-party solution providers each fulfilling a portion of the overall service delivery.
• Exhibit critical thinking by understanding outcomes and providing direction when there are multiple stakeholders and solutions.
• Ensure concise, clear, and regular verbal and written communication between business partners and the IT organization.
• Ensure the Field Team adheres to standards established by the IT organization.
• Lead, coach, and mentor internal managers and employees, fostering a culture of service excellence, accountability, and continuous improvement. • Oversee performance management, professional development, and succession planning across the team.
• Serve as the escalation point for complex or high-impact incidents involving field operations.
• Manage contractual relationships with external field service providers, ensuring service-level compliance, timely reporting, and proactive communication.
• Develop and execute partner evaluation criteria, scorecards, and improvement plans as needed.
• Conduct regular business reviews and ensure vendors deliver consistent, high-quality support aligned with internal standards.
• Verify conformance and performance via site inspections and evaluations.
• Travel within the state on short notice (50%-80%) and outside the state multiple times each month (20% overnight travel), to visit supported sites.
• Mediate, counsel, and empathize with internal and external teams to ensure expectations are exceeded. • Other duties as assigned.

Qualifications:

• Bachelor's degree or equivalent experience.
• Highly organized, able to multi-task, with a high attention to detail and ability to prioritize.
• Confident, high-energy, self-motivated and a collaborative team player.
• Innovative, persuasive, creative, goal and results oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change.
• Have a genuine curiosity in their business partner’s business processes and needs.
• Exceptional ability to communicate and foster positive business relationships.
• Accountability and personal organization are essential.
• Demonstrate leadership qualities and abilities.
• Ability to establish milestones and ensure execution is on track.
• Ability to analyze and optimize existing processes.
• Experience working with senior and executive level business partners.
• Patient and active listener.
• Ability to pass federal and state criminal background checks (FBI/BCI).
• Ability to think independently and contribute to the overall effort.

Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The annual starting salary for this position is between $150,000 – $170,000 annually.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This is a bonus eligible position. 

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.

Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.

We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans.

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

#LI-AB1

About the Opportunity:

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools.

We are seeking a temporary Event Log Intern to support execution of high-volume event coordination workflows across Brick & Mortar school marketing. This role will focus on maintaining and updating event logs, ensuring accuracy across systems, and supporting timely promotion and tracking of school events during peak enrollment season. 

Candidates in California, Colorado, New York and Washington are not eligible for this role.

Key Responsibilities:

• Maintain and update event logs across systems (Smartsheet, Salesforce, web/social inputs)
• Coordinate event entries, updates, and approvals with internal teams
• Support creation and tracking of RSVP lists and event-related data
• Ensure accuracy and completeness of event information across platforms
• Assist with basic reporting and QA to ensure events are properly reflected across channels
• Partner with marketing and operations teams to ensure timely execution of event-related workflows
• Additional duties may include digital platform assistance, such as GMB and social profile edits

Qualifications:

• Strong attention to detail and organizational skills
• Ability to manage repetitive, high-volume tasks with accuracy
• Comfortable working in spreadsheets and web-based tools
• Strong communication and follow-up skills
• Interest in marketing operations, data management, or digital marketing preferred

Duration: Temporary role through peak enrollment season (approx. 60–90 days, with potential extension based on need).

Compensation: The compensation below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 
  
The starting hourly rate for this internship is between $11.00 - $17.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

The Senior Backend Engineer designs, builds, and maintains scalable backend systems and services that power learning solutions for Pansophic Learning. This role is primarily responsible for backend development, API design, and system integrations, ensuring high performance, reliability, and scalability. The Backend Engineer is expected to deliver high-quality solutions in a timely manner while continuously improving backend architecture and development practices.

This role reports directly to the Software Development Manager and works closely with Software Engineers, QA/Test Engineers, and cross-functional teams. The ideal candidate is proactive, innovative, and able to contribute ideas that enhance current and future backend systems.

This position will work 4 days per week in office in Tysons Corner, VA.

Responsibilities:

• Design, develop, and maintain scalable backend services and APIs for K-12 learning environments
• Build and manage RESTful APIs using Node.js and Express
• Design and implement data models using relational and NoSQL databases
• Develop and maintain backend systems using Amazon Web Services (AWS)
• Ensure performance, scalability, and reliability of backend systems
• Implement best practices for code management, version control, and deployment using Git
• Troubleshoot and resolve production issues, ensuring system stability
• Collaborate with frontend developers, QA engineers, and product teams to deliver end-to-end solutions
• Contribute to system architecture decisions and backend design improvements
• Support deployment processes and maintain CI/CD workflows

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience)
• 10+ years of overall software development experience
• 5+ years of professional experience with Node.js and Express
• Expert-level proficiency in JavaScript and TypeScript
• Strong experience building and consuming RESTful APIs
• Deep understanding of backend architecture and distributed systems
• Strong SQL skills, preferably with PostgreSQL
• Experience with NoSQL databases (e.g., MongoDB, DynamoDB)
• Experience working with AWS services such as Lambda, ECS, EC2, RDS, S3, DynamoDB, and API Gateway
• Experience with message queue technologies and backend design patterns
• Experience with Git version control and modern branching strategies
• Experience working in Unix/Linux environments
• Strong problem-solving skills and ability to debug complex systems
• Excellent communication skills and ability to work in a collaborative environment
• Ability to pass federal and state criminal background checks (FBI/BCI)

Preferred Qualifications:

• Experience with Docker and Docker Compose
• Familiarity with AWS CDK
• Experience building microservices or distributed systems
• Ability to work independently in a fast-paced environment
• Strong organizational and time management skills
• Ability to collaborate effectively across teams and handle multiple priorities

Additional Information:

Pansophic Learning is committed to building high-quality, scalable backend systems that support innovative education solutions. This role is ideal for an experienced backend engineer who thrives in a collaborative environment and is passionate about building robust, efficient systems.

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

#LI-AB1

The Product Operations Engineer will design, code and tests software solutions for learning systems.  They will deliver and support products with high quality and in a timely manner.  The Product Operations Engineer will administer Canvas, Integrated third parties, and the SIS (Student Information Systems), to support the worldwide expansion of our schools.  They will be a collaborative and reliable individual who is motivated by working with an energetic, high-performing team to build a leading education company. 

The Product Operations Engineer will oversee the implementation, support and troubleshooting of systems within our educational environment (Online, Brick and Mortar and international, 100+ schools).  This position requires strong technical skills with data analysis, complex configurations, and integrations with both internal and external applications.  The Product Operations engineer will work with the Software Development Managers and Software Engineers to provide suggestions and solutions to maintain and improve the current and future developments of the company.

Responsibilities:

• Design, implement and test software solutions for K-12 schools’ learning environment
• Design, implement and test RESTful web services using NodeJS, Google Apps Script, and Postman
• Work with various services from Amazon Web Services (AWS) to build, host and maintain application environments
• Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications
• Analyze and resolve technical and application problems
• Provide analysis and troubleshooting support for production issues & code deployment activities
• Contribute to the user interface design and development
• Work collaboratively with other developers/testers and product owners
• Setup and Administer systems (SIS, LMS, third party integrations) or existing and new schools joining the Pansophic environment
• Work closely with enrollment and development teams to identify complex mapping of data into the learning ecosystem
• Coordinate day to day operations of systems including but not limited to the following:
• Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts to the learning experience
• Perform routine maintenance and application updates on servers/instances
• Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance team
• Work with various departments/teams on projects, data requests, automation, custom reports
• Create and maintain documentation and provide training to corporate as needed
• Support systems during school year end activities and annual rollovers

Qualifications:

• Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree
• Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations
• Strong technical aptitude required to learn new systems, processes, and backend reporting
• Experience developing open standards-based solutions: web services, web applications, and modern user interfaces
• Significant, demonstrable experience implementing features across the software development team and development environment
• Ability to be a self-starter and work in a fast-paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks
• Exceptional oral and written communication skills
• Understanding of relational databases and proficiency with SQL
• Experience with message queue technology and design patterns
• 3+ years of experience with NodeJS
• 3+ years of experience with JavaScript
• Familiarity with services within Amazon Web Services, i.e. S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift
• Experience with Amazon Web Services API
• Experience with Git version control
• Experience with Unix/Linux environment
• Experience with ticket tracking, resolutions to support end users.
• Ability to pass federal and state criminal background checks (FBI/BCI)

Additional Preferred Qualifications:

• Ability to think independently and contribute to the overall effort without much direction
• Ability to work well within a team environment
• Ability to work well under pressure
• Experience administering training platforms
• Experience with NoSQL document databases, e.g. MongoDB
• Desired experience with AWS CDK

 EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

#LI-AB1

Early Learning Academies is looking for a Marketing Program Manager to support our amazing network of early childhood education centers! The Marketing Program Manager will partner with the Chief Marketing Officer, Shared Services, Central, Regional, and Center Operations to help generate awareness, inquiry, conversion, and parent retention at our fast-growing network of childcare centers in WA, CO, MI, NJ, PA, OH, NC, FL, and VA.

 The Marketing Program Manager will be responsible for the project management and implementation of the following:

Annual Marketing Campaigns: 

• Collaborate with the CMO, Marketing Manager, and the shared service team to plan, execute and optimize integrated, multi-channel annual marketing campaigns, including local advertising, community outreach, email, organic and paid social, web and landing pages, and blogs.
• Analyze and optimize campaign performance by utilizing quantitative and qualitative feedback from the field.

New Center Acquisitions:

• Lead the marketing efforts for new acquisitions, including; website development, logo and style guide creation, and new Center Director onboarding.
• Work with the Marketing Team to create collateral and develop the social media strategy for new centers.

Enrollment Center Deployment and Support:

• Work closely with the Marketing, IT, and the Enrollment Center teams to develop scalable support models that increase tours and lead conversation.
• Support centers use of a CRM to enhance enrollment conversion. 
• Lead bi-weekly Marketing, Operations, and Enrollment Center call.

Training and Support: 

• Execute robust training programs that enable Regional Managers and Center Directors to meet their enrollment targets through lead generation, conversion, and retention campaigns.
• Support Center Directors with their monthly local marketing plans, including bi-weekly planning sessions with priority centers.
• Utilize tools such as Google Analytics, Google Business Insights, and online reviews to help centers better understand their local markets.
• Monitor online reviews and partner with the Field Operations Teams to craft timely, relevant responses to increase brand reputation.
• Inform areas of opportunity by utilizing mystery shops (internal and external) and annual parent survey data. 

The ideal candidate will have:

• previous experience working in a marketing role in the early childhood education field
• a strong understanding of customer experience and lead lifecycles
• experience launching enrollment/call center models, including developing workflows and KPIs
• working knowledge of Adobe, WordPress, Canva, and Sprout Social
• experience working with external vendors
• a passion for early childhood education
• strong project management skills, and the ability to juggle multiple competing priorities
• excellent verbal and written communication skills
• a can-do attitude and willingness pivot quickly if priorities change

Requirements:

• 4+ years previous experience in a Marketing Manager, Customer Success, Marketing Specialist, or similar role.
• A degree in Marketing, Communications, Education, or a similar field.
• Ability to travel and conduct center visits throughout the year.

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.

#LI-AB1

Pansophic Learning is a dynamic, high-growth international education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. We believe every child should be able to be whatever they want to be in life regardless of where they were born.

This position works in office (Tysons, VA) 4 days per week.

Overview

We are seeking a seasoned Senior Project Manager / Business Analyst to manage schedules for complex software development initiatives across the program, project, and team levels. This role is responsible for driving coordinated planning and execution, ensuring work stays aligned with strategic priorities and is delivered on time and within scope. The ideal candidate has deep experience orchestrating multiple software projects simultaneously, aligning stakeholders, and maintaining visibility into progress and risks across the delivery lifecycle.

Key Responsibilities

Program Planning & Coordination

• Manage schedules for large-scale software programs, translating business goals into detailed, actionable plans.
• Build and maintain integrated program roadmaps and delivery calendars that align multiple projects and teams.
• Partner with product and engineering leadership to prioritize work, allocate resources, and sequence initiatives for maximum impact.
• Track milestones, deliverables, and dependencies, ensuring program-level alignment with organizational objectives.

Project Scheduling & Execution Oversight

• Manage schedules for multiple concurrent software development projects from kickoff through deployment.
• Coordinate sprint planning, release cycles, and delivery timelines, adapting schedules to reflect changing priorities and conditions.
• Ensure project plans remain accurate, visible, and actionable, with clear ownership and accountability for all workstreams.
• Proactively identify schedule risks and remove roadblocks to keep projects on track.

Team Coordination & Delivery Enablement

• Facilitate collaboration across engineering, product, design, QA, and operations teams to align day-to-day work with program schedules.
• Provide visibility into team capacity, velocity, and progress, enabling data-informed adjustments to plans.
• Mentor Business Analysts and technical leads to improve scheduling practices and delivery consistency.
• Report schedule status, risks, and mitigation plans to senior leadership with clarity and precision.

Qualifications

• 8+ years of experience managing schedules for complex software development programs and projects in a SaaS, enterprise, or platform environment.
• Proven success coordinating initiatives across multiple teams, products, or business units.
• Strong command of agile methodologies.
• Excellent technical fluency - able to understand engineering priorities and constraints when managing schedules.
• Outstanding communication, stakeholder management, and organizational skills.
• Track record of anticipating risks, navigating ambiguity, and maintaining delivery momentum in fast-paced environments.

EQUAL EMPLOYMENT OPPORTUNITY  

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.  

#LI-AB1

We are hiring a Marketing Analyst to join our Marketing team. You will be part of a growing function within the organization and report directly to the Senior Director, Marketing Analytics. Your tasks will include but are not limited to performing data analysis, assist in data governance, reporting development and documenting processes across all lines of business. To succeed in this role, you should have a natural analytical way of thinking, keen attention to detail and be able to explain difficult concepts to non-technical users.

Associate Marketing Analyst Responsibilities:

• Coordinate and participate in ongoing reviews of business processes and developing optimization strategies
• Gather critical information from and for various stakeholders
• Effectively communicate insights and ideas to cross-functional team members and management
• Monitor project deliverables and ensure timely completion
• Effectively prioritize competing resources and priorities based on business needs and requirements
• Coordinate and participate in meetings and presentations to share ideas and findings
• Support Marketing team on additional projects as assigned

Associate Marketing Analyst Requirements:

• A bachelor’s degree in business or related field
• Exceptional analytical and conceptual thinking skills
• Advanced technical skills
• Excellent documentation skills
• Fundamental analytical and conceptual thinking skills
• Experience creating detailed reports and giving presentations
• Competency in Microsoft applications including Word, Excel, and Outlook
• Excellent planning, organizational, and time management skills

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.

#LI-AB1

About the Opportunity:

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools.

The BPO / Enrollment Management Intern will provide administrative, project, and operational support to the Enrollment Management team. This role is designed to give hands-on experience in higher education operations, project coordination, and process improvement. The intern will assist with content creation, project tracking, documentation, and the development of departmental tools and infrastructure, working closely with the Director and cross-functional partners.

Internship is scheduled to start May 2026.

Key Responsibilities:

1. Process Optimization - Collaborate with the operations team to identify opportunities for streamlining and improving existing processes.
2. Content and Communications – Assist in creating content for call and print campaigns along with routine business correspondence.
3. Data Analysis and Research - Assist in gathering, analyzing, and presenting data to support decision-making processes within the organization.
4. Documentation and Reporting - Contribute to the creation and maintenance of documentation related to operational procedures and generating regular reports.
5. Cross-Functional Collaboration - Engage with different departments to understand their operational needs and support.
6. Project Management - Participate in active projects and lead a special project.

 Process Optimization

• Partner with the Director to help design and build departmental infrastructure tools (e.g., templates, trackers, guides, workflows)
• Create and support process improvement initiatives and documentation efforts
• Contribute ideas to improve efficiency, organization, and communication within the team

Content & Communications

• Assist in creating, formatting, and editing content such as documents, presentations, templates, and internal resources
• Generate routine correspondence (emails, memos, updates) using established guidelines and templates
• Support organization and consistency of written materials across projects

Data Analysis and Research

• Assist in gathering, analyzing, and presenting data to support decision-making processes within the organization.

Documentation & Reporting

• Participate in team and project meetings as appropriate
• Assist with meeting preparation (agendas, materials, logistics)
• Document meeting minutes, decisions, and action items and distribute summaries as needed
• Maintain organized digital files and folders to ensure easy access and version control
• Support documentation of processes, workflows, and standard operating procedures

Project Management

• Update and maintain project plans, tasks, and timelines using Smartsheet and other project management tools
• Track action items, deadlines, and deliverables to support project progress
• Assist in creating project tools, trackers, templates, and workflows

Qualifications:

Required

• Currently enrolled in or recently graduated from an undergraduate or graduate program (business, education, communications, project management, or related field preferred)
• Strong written and verbal communication skills
• High attention to detail and strong organizational skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency with Microsoft Office, MS Teams, and/or Google Workspace

 Preferred

• Familiarity with Smartsheet or other project management tools (e.g., Asana, Trello, Monday.com)
• Possesses an interest in education industry, enrollment management, operations, or business process improvement
• Experience creating templates, trackers, or process documentation

Skills & Competencies

• Strong organizational and time-management skills
• Ability to work independently and collaboratively
• Comfort handling administrative and project-based tasks
• Willingness to learn new tools and processes quickly
• Professionalism and discretion when handling sensitive information

 Learning Outcomes

This internship provides exposure to:

• Enrollment management operations and BPO support models
• Project management coordination and workflow management
• Process documentation and infrastructure development
• Professional communication and meeting facilitation
• Data Analytics and reporting
• Research new technologies and communication strategies

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.

We are looking for a Regional Field Engineering Manager to oversee and coordinate field engineering operations across multiple locations within a designated region. This role involves managing teams of field engineers, ensuring timely and efficient execution of projects, and maintaining high standards of technical excellence and customer satisfaction.

The ideal candidate will have strong leadership skills, extensive experience in field engineering, and the ability to work collaboratively with cross-functional teams.

Responsibilities include planning and allocating resources, monitoring project progress, troubleshooting technical issues, and liaising with clients and stakeholders to ensure project requirements are met.

The Regional Field Engineering Manager will also be responsible for developing and implementing best practices, training and mentoring team members, and driving continuous improvement initiatives. This position requires excellent communication skills, strategic thinking, and a proactive approach to problem-solving in a dynamic and fast-paced environment.

Responsibilities:

• Lead and manage regional field engineering teams.
• Lead and manage regional field engineering vendors and partners.
• Plan and allocate resources for field projects.
• Monitor project progress and ensure timely completion.
• Develop and implement engineering best practices.
• Train and mentor field engineers.
• Ensure compliance with safety and quality standards.
• Conduct routine site inspections to verify adherence to our technology standards, field technician effectiveness, equipment setup, and user experience meet defined guidelines.
• Collaborate with school leaders to reinforce standards and address gaps with practical, empathetic solutions.
• Ensure operational readiness of all technology systems across assigned schools, including hardware, software, networking, and security devices.
• Respond quickly and professionally to all escalations from school leadership, providing support during and outside of regular business hours as needed.
• Oversee external service providers to ensure compliance with contracts, timelines, and brand expectations.
• Provide actionable feedback based on site visits and system data to support equipment lifecycle planning and procurement.
• Support IT leadership with seasonal forecasts and insights drawn from direct field interactions.
• Use help desk and ticketing systems to log support activities, trends, and team performance.
• Other Duties as assigned.

 Qualifications:

• Bachelor's degree in Engineering or related field.
• Minimum 5 years experience in field engineering.
• Proven leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to travel frequently within the region.
• Knowledge of industry standards and safety regulations.
• Ability to work under pressure and meet deadlines.
• Proactive and self-motivated attitude.
• Experience in educational or school-based environments preferred.
• High emotional intelligence and situational awareness when working with school leaders and staff.
• Willingness to travel overnight (up to 80%) and adapt work hours based on school site needs.
• Able to lift 50 lbs. and meet physical demands of school site work.
• Valid driver’s license and reliable transportation.

Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The annual starting salary for this position is between $85,000 – $90,000 annually.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.

Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.

We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans.

EQUAL EMPLOYMENT OPPORTUNITY  

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.  

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