What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Serve as a trusted legal advisor on labor and employment law matters, ensuring compliance with federal, state, and local requirements related to EEO, wage and hour, leaves of absence, retaliation, workplace safety, business immigration, and other employment law matters.
• Provide practical, business-focused guidance and support to management and Human Resources on a wide range of employment matters, including hiring, onboarding, performance management, discipline, internal investigations, workplace accommodations, leaves of absence, terminations, and other employee relations matters.
• Draft, review, and update company handbooks, policies and procedures to align with legal requirements and best practices.
• Develop and deliver training programs to educate managers and employees on labor and employment laws and regulations, organizational policies, and best practices.
• Actively monitor developments in labor and employment laws, regulations, and industry trends, assess the impact on the organization’s practices and policies, and provide strategic advice to internal stakeholders.
• Proactively identify emerging employment risks and recommend preventative strategies.
• Assist with employment-related disputes, agency charges, administrative investigations, demand letters, and employment litigation.
• Support discovery efforts in employment matters, including litigation holds, document collection, e-discovery, information requests, witness preparation, and privilege reviews.
• Advise on strategy and risk mitigation in connection with employment-related claims and investigations.
• Partner with investigative teams to oversee thorough, privileged investigations of employment-related concerns and provide legal advice on findings, risks, and appropriate actions.

Location & Travel Expectations:

• This role will be based out of a Scout Motors location in Charlotte, NC or Columbia, SC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Education/Certifications: Juris Doctor (JD) from an ABA-approved law school and be an active member in good standing of the Bar (South Carolina or North Carolina preferred).
• Years of Experience required in type of role: Minimum 8 years of experience in labor and employment law; in-house experience preferred.
• Strong knowledge of federal and state employment laws, including Title VII, ADA, ADEA, FMLA, FLSA, NLRA, etc.
• Ability to collaborate effectively with managers and Human Resources to provide clear, practical guidance on employee relations matters.
• Strong analytical and problem-solving skills, with the ability to deliver well-reasoned legal and business-minded recommendations, sometimes under tight timelines.
• Comfortable working both independently and cross-functionally, while effectively handling time-sensitive projects.
• A practical, solutions-oriented mindset with the ability to translate legal concepts into clear, actionable guidance.
• Ability to adapt to change and support continuous improvement, helping identify opportunities, streamline processes, and contribute to positive outcomes.
• Excellent written, analytical, and interpersonal communication skills.
• High ethical standards and professional integrity.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $140,000.00 - $170,000.00

Internal Leveling Code: IC8

About the role

This position will focus on logistics purchasing and will be part of a sourcing team, owning supplier and partner relationships, defining the category and supply base strategy, and managing and negotiating Logistics NDAs, Master Service Agreements/Statements of Work, and related contractual execution activities.

An ideal candidate will be ambitious to grow within Roku. You must be a high-energy, high-impact individual with a demonstrated ability to succeed in a demanding, stressful startup environment. Demonstrated ability to navigate ambiguity, handle undefined processes, evaluate alternatives, maintain a growth mindset, and communicate effectively to lead cross-functional organizations through sourcing activities will be required.  

For California Only - The estimated annual base salary for this position is between $120,000 - $135,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing

• Manage the Logistics Sourcing category and own the engagements at all levels with carriers, suppliers, and partners. This includes ownership of all partnerships and a sourcing portfolio that enables Roku to manage transportation, customs, and warehousing spend.
• Negotiate and gain agreement to Statements of Work, Master Service Agreements, NDA, and other contracts with carriers and freight forwarders.
• Negotiate, manage, coordinate, and support Logistics sourcing activities for all modes of Freight (air, ocean, trucking, and final mile), including warehousing and brokerage, preparing RFx, managing the process, and analyzing competitive bids using the eSourcing tool.
• Maintain overall supplier relationships and act as point of contact for all commercial issues, including internal report-outs summarizing sourcing status, availability, and cost status
• Identify cost optimization opportunities by facilitating internal and partner team collaboration to achieve year-over-year improvements.
• Host QBR and carrier scorecard reviews and work with carriers on a range of topics, including operations, invoicing, performance concerns, purchase orders, cost savings, etc.
• Achieve established commitments on total cost results, supply, quality, claims, and compliance adherence, and on-time delivery
• Travel 10% to visit suppliers and stakeholders to perform business and program reviews

We're excited if you have

• A bachelor’s degree in Supply Chain Management, Operations, Engineering, or Business is required. Master’s degree a plus
• 3-5 years of experience in Logistics Purchasing, preferably within the consumer electronics / hi-tech industry, is a plus
• Direct experience sourcing Transportation services (Ocean, Air, LTL, Parcel, Truckload, Final Mile), Warehousing services, and Customs preferred
• Knowledge of operational experience within Logistics & Distribution and eSourcing tools
• Demonstrated skills in negotiating and formulating contracts for services procurement, understanding of outsourcing models and cost associated with them, total cost models, should cost model, service rate benchmarking and contractual negotiation
• The ideal individual must have proven ability to achieve results in a fast-moving, dynamic environment
• Self-motivated and self-directed; however, must have demonstrated ability to work well with people
• Proficient with Microsoft Office applications: Excel, Word & PowerPoint
• Fluent verbal and written communication in English and interpersonal skills

#LI-SB5

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Support supplier quality planning and execution of manufacturing, assembly techniques and quality control processes from the advanced development phase to mass production using APQP and VDA quality management processes. 
• Support all quality performance and functional standards, to ensure all vehicle activities are met in the supply chain to meet Customer satisfaction. 
• Provide leadership at Suppliers to ensure Scout’s Quality expectations are met and that suppliers can meet the industrialization related activities on time with the Supplier Quality team and escalate when unable. 
• Responsible for proactive and reactive containment at suppliers. 
• Responsible for reviewing and participate in approval of necessary boundary samples, appearance catalogs, etc. 
• Responsible for ensuring change management occurs and is identified properly, and proactively for product architecture requests. 
• Responsible for Supplier PPAPs and ongoing activities within the supply chain from development to series production. 
• Work as a partner with the Supply chain to ensure escalations of issues are raised and resolutions are resolved in a timely manner.  
• Lead supplier improvements in cost, quality, and manufacturability. 
• Facilitate understanding of technical requirements between Suppliers with Scout Purchasing, Quality, and Design teams to always ensure proper transparency and communication. 
• Responsible for supplier audits and corrective actions to ensure their ability to meet part performance, delivery, and reliability expectations. 
• Collaborate with Scout’s Design, Quality, and Manufacturing to determine the ideal performance specifications and supplier metrics. 
•  Accountable for ongoing monitoring supplier manufacturing process development, launch readiness for new products and design changes. 
•  Responsible for driving continuous improvement activities utilizing Lean Manufacturing principles. 
• Ensure suppliers have exceptionally robust processes and procedures to promote mass industrialization through efficient and seamless production of high-quality products. 
• Validate supplier corrective actions involving design and/or process changes to ensure they are capable and robust using read across methodology for similar manufacturing lines and/or suppliers. 
• Facilitate new or alternative materials for that will positively impact design robustness, quality, manufacturability, or cost reduction.  
• Participate in supplier reviews including new suppliers and design for manufacturability reviews. 
• Support / lead suppliers in efficient use of best methods of manufacturing, testing, and gauging, poke-yokes and correct tools or assembly equipment to use. 
• Drive Quality improvements with Engineering, Quality and Operations to ensure Quality KPI’s are met and drive to exceed expectations.  
• Support the planning, execution and evaluation of root cause analysis to ensure high quality of Scout production vehicles through fast response methodologies.  
• Lead, participate and drive Scout’s Quality expectations as required to ensure  KPI’s are met.  
• Act with dignity and respect on behalf of Scout when at a supplier.   
• Work to mitigate warranty claims with suppliers to drive closure and resolution of issues with the cross-functional group. 
• Work cross functionally with other departments within Scout. 
• Support NCR resolution. 
• Perform other duties as assigned. 

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Columbia, SC. 
• This role requires daily attendance in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Domestic and international travel required, approximately 40-70% of the time. Valid driver's license required. Passport required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s or Master’s degree in mechanical/vehicle engineering, industrial engineering, or related field preferred. 
• Experience in Quality Systems a plus: In-depth knowledge of Geometric Dimensioning and Tolerancing (GD&T) and inspection; PPAP/APQP/ VDA processes 
• 3 - 5 years of experience in Automotive or applicable Tier I experience. 
• Very good technical understanding and sound specialist knowledge of vehicle development, vehicle production and supply chain management. 
• Excellent operations experience and very good understanding of the vehicle assembly/ functionality. 
• Great written and verbal communications skills.  
• Sound knowledge of quality management and methodologies.  
• VDA Auditing Experience preferred. 
• Understanding of safety requirements  
• Understanding of IATF, VDA, ISO, DIN, and regulatory requirements  
• Strong teamwork and communication skills, a high level of assertiveness as well as entrepreneurial thinking and goal- and result-oriented decision-making skills 
• Certification in AIAG Core Tools- MSA, APQP, FMEA, Control Plans, PPAP  
• Leadership and team management abilities, with a track record of building and leading high-performing teams 
• Proven results and ability to direct supplier activities at the management level to ensure suppliers can meet customer requirements and expectations. 
• Proven ability to execute project management techniques. 
• Strong technical writing ability using SPC and data analysis as well as an ability to explain complex issues in a concise and plain manner.   

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $95,000.00 - $120,000.00

Internal leveling code: IC9

We are seeking an HSE Superintendent to support some of the most innovative, complex, and large-scale data center and mission-critical construction projects in the country. 

Per Diem Available for This Role — Apply today and ask your recruiter for details.

The ideal candidate will have education, training, and experience in the construction field commensurate with the intended duties coupled with a high level of passion, commitment, and dedication to the health and well-being of others.

Responsibilities

• Support the implementation of HSE management systems that support the project needs. These will include site-specific plans and programs.
• Provide technical guidance to the assigned project.
• Assist management, supervision, and employees in the planning, recognition, evaluation, and mediation of risk.
• Facilitate and/or conduct HSE training for the project as needed, and ensure training is tracked internally as required.
• Lead or participate in investigation of incidents, including causal analyses, and prepare incident report(s).
• Regularly communicate the status of the project’s HSE culture and performance with project and Nox Management.
• Provide injury management from a site level and support workers’ comp case management.
• Provide timely and accurate reporting with internal and external support including, but not limited to, claims processing, return to work, light duty assignment, closure of claims, and resolving discrepancies as needed.
• Provide direction and guidance for any employees under your supervision

Qualifications

• A minimum of three years of construction HSE experience preferred or a degree in OHS related field is acceptable in lieu of field experience.
• Prefer at least one year in a supervisory role (can be non-HSE related), and experience with the craft and work activities to be performed on the project (i.e.: electrical, welding, crane, and equipment operation, rigging, etc.).
• Capable of providing HSE management for small to midsize projects (≤250 employees).
• Ability to manage HSE teams of three or less.
• Thorough understanding of construction work practices.
• Excellent written and verbal communication (includes use of proper grammar, spelling, etc.).
• Ability to foster compromise that meets the needs of operations while maintaining compliance with policy.
• Advanced knowledge of behavior-based safety and human performance initiatives.
• Ability to positively motivate others and establish a positive and professional rapport with all employees, other site personnel and customers.
• Ability to lift 50 pounds, unassisted, frequently throughout the day.
• Ability to work from various heights via ladders, scaffolds, aerial lifts, catwalks and other safe work platforms and area.
• Able to work a 40-hour work week, with overtime and off-hour shifts as required.
• Able to work in extreme weather conditions and elements, indoor or outdoor, including heat, cold, rain, mud, dust, and snow depending on the job location.

Education/Certifications

• NFPA 70E trained.
• NCCER Safety Technology* or other Nox-recognized certification and on path to obtain nationally recognized certification (BCSP, NASP, or other Nox-recognized certification provider) OR in an accredited degree program for occupational safety and health.
• Extensive knowledge of OSHA standards and any other applicable regulations
• OSHA 500
• CPR/AED/First Aid Certification

Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.

• The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:  
  • Potentially lift up to 50 pounds 
  • Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing  
  • Potentially operate a motor vehicle, crane, tractor, etc.  
• We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ACA)

Responsibilities

Qualifications

Responsibilities

Qualifications

The primary function of the Human Resource Administrator is to support the NXG People department in driving the operations, administration, culture, and values to our growing workforce. The HR Administrator role will focus heavily on executing on the various administrative tasks within the department as well as answering questions from across the company to help support the workforce. The ideal candidate will be organized, have great time management skills, and service oriented to provide the best employee experience.

Responsibilities

• Manage the HR Inbox, answering and assisting with all questions and triaging incoming emails
• Gather information needed to respond to incoming mail and employee requests, including employment verifications, electrical verification applications, wage claims, unemployment requests, etc.
• Assist with benefits administration, processes, and questions
• Support onboarding new hires as needed, including sending appropriate communications after hire
• Maintains Human Resource Information System records and QA/QC as needed; provide technical guidance
• Assist with ongoing HR audits
• Manage various projects, including employee anniversary recognition, baby baskets, and others as needed
• Complete HR admin operations duties such as processing separations, etc.
• Provide Nox Group and HR policy guidance and interpretation
• Gather and send reports, internally and externally as needed
• Assist with SOPs and process documentation
• Other duties as assigned

Qualifications

• Bi-lingual in Spanish/English preferred
• Highly proficient in Microsoft Excel
• Must be able to handle sensitive and confidential information
• At least 1 year of HR experience, preferably in construction

Education & Certifications

• Bachelor’s degree in a relevant field preferred but not required.

Safety Level

This is a safety sensitive position, and all applicable policies including drug test and background check will apply.

#NXCLIND1

Senior Construction Manager, Self Perform Electrical

The Sr. Construction Manager Self Perform manages the electrical self-perform teams. This responsibility is in tandem with working closely with members of the project management, infrastructure engineering, project controls, procurement, maintenance, and operations departments from preconstruction through completion and start of production. The Sr. Construction Manager oversees all self-perform work in Nevada for electrical teams.  This oversight and management includes scheduling of self-perform teams, material and equipment procurement, utility, structure, and vendor tool installations, resolving day to day construction issues, performing day to day inspections to ensure compliance with plans and specifications while tracking project schedule and budget. The Sr. Construction Manager is also responsible for coordinating permanent equipment/materials, construction equipment, and other construction activities to meet or exceed construction schedule deadlines. The role also entails management of existing plant modifications and scope additions under a shutdown schedule environment.  This role manages a team of Superintendents, mechanical, and electrical tradesmen. Experience with managing multiple field crews for both electrical and process piping scopes is imperative. Extensive experience with industrial and commercial MEP (Mechanical, Electrical, Plumbing) systems is also required.

Responsibilities will include:

• Ensures project safety reviews and procedures are followed by conducting weekly safety checks and engaging in safety meetings and monthly review meetings with EHS safety support. Supports the safety programs of the project and Redwood
• Manages all aspects of the electrical and mechanical self-perform organization, including construction, budget and cash management for multiple projects to ensure compliance with the operational and design needs
• Develops and manages the schedules, project procedures, staffing requirements, and equipment resources needed to complete accurate and timely project production
• Assesses design and specification documents for completeness. Works with designers and self-perform teams to resolve specification, contract conflict and scheduling issues
• Oversees construction scheduling and coordination within self-perform teams to identify scope conflicts or constructability issues and engaging company leadership for support as needed
• Perform additional assignments per management’s direction
• Maintains working relationships with different Redwood infrastructure, operational process, facility, and design teams to support the project work plan and payment schedule
• Operates as main point of contact for all internal Redwood stakeholders, including operations, maintenance, construction, document control, procurement and government agencies that need to be engaged during the project
• Reviews and approves staffing and equipment needs for efficient and effective project production
• Participates in dispute resolution process with support from Redwood leadership
• Provides input on equipment procurement methods and contracts to ensure efficient and effective project production
• Leads project closeout procedures, finalizing contract paperwork, and working with management to resolve any disputes. Leads project debrief cycle to review all aspects of project work and completion. Maintains knowledge of Company’s values and strategic plan

Desired Qualifications:

• 20+ years’ experience in construction supervision required
• 15+ years’ experience in managing field personnel required
• 10+ electrical construction experience as both a tradesman and supervisor required
• Experience driving trades workers to meet safety, schedule, and production milestones is required
• Bachelor’s degree in engineering or related field a plus
• Experience managing a team of superintendents and field crews for both electrical and mechanical scopes
• Experience in plant shutdown scheduling and coordination to meet shutdown and operational milestones required
• Valid Driver’s License
• Strong interpersonal skills developed to engage and retain positive working relationships
• Strong developed skill to identify, track and manage project risk
• Developing ability to efficiently and effectively manage multiple departments and direct reports to retain focus on one project completion goal and timeline
• Ability to identify growth opportunities for project personnel and developed to coach and mentor project personnel
• Developing ability to delegate task driven responsibilities to project personnel
• Advanced knowledge of Procore and MS Office, including advanced skill working in Excel
• Knowledge of Primavera P6 or other scheduling software
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or request for changes/claims from subcontractors, management, co-workers, or regulatory agencies
• Ability to effectively present information to executive management and/or public groups
• Ability to work with mathematical concepts such as probability and statistics, and fundamentals geometry and trigonometry Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and write an extensive variety of technical instructions furnished in mathematical or diagram form and deal with several abstract and concrete variables
• A Passion for sustainability and making the world a better place!

Physical Requirements:  

• Must be able to lift and carry up to 50 lbs. 
• Must be able to bend, lift, and carry objects over 50 lbs. 
• Must be able to walk up and down stairs carrying weight

Working Conditions:   

• Environment, such as office or outdoors and inclement weather conditions
• Essential physical requirements, such as climbing, standing, stooping, or typing
• Required to work weekends, nights, or be on call as a regular part of the job

Little more about the team:

You’ll join the People team as a dedicated business partner across the business. This role is designed for someone who enjoys getting close to the teams they support, partnering with leaders on the decisions that shape their organizations, and the people practices that determine how their teams perform.

This is a strong opportunity for an experienced People Business Partner who’s comfortable living close to the revenue floor while also holding a broader remit. You’ll bring deep familiarity with the rhythms of a GTM org - quota cycles, ramp, pipeline pressure, and the performance conversations that come with them. You’ll apply that same commercial instinct across the other functions you support. Critically, you’ll understand the world your GTM team is selling into: you’ve built your career in deep tech, engineering-led companies - the kind of places where the product is genuinely complex, a builder mentality runs through everything the company does, and the people culture is something the company has worked hard to protect as it scales.

What you’ll do in the role:

• Serve as the primary People partner to the GTM leadership team - Sales, CS, Marketing and RevOps - attending staff meetings and acting as a true thinking partner on org strategy, talent, and performance
• Support additional business functions as part of a broader PBP remit in partnership with your direct manager, bringing consistent people practices and partnership quality across all client groups
• Partner with leaders and managers on the day-to-day work of running healthy organizations - hiring, onboarding, performance differentiation, and manager development
• Coach managers through performance conversations, organizational change, and the everyday hard parts of running a team well
• Lead complex employee relations matters end-to-end with the documentation rigor and judgment those calls require
• Run the people cycles across your client groups - performance reviews, talent calibrations, compensation planning, engagement action planning, and promotions
• Use people data to diagnose what’s actually happening across your orgs and bring clear recommendations to the leadership teams you support

What you’ll bring to the role:

• 8+ years of progressive HR/People experience, with at least 4 years in a true Business Partner capacity
• Significant experience partnering with GTM, Sales, or revenue-focused organizations inside a SaaS or recurring-revenue business - you understand how GTM teams are built, how they’re measured, and what makes them perform
• A background that includes at least one deep tech, engineering-first company - think developer tooling, observability, infrastructure, or adjacent spaces where the product is highly technical, a builder mentality runs through everything the company does, and technical craft and product quality set the standard for how the whole company operates. You know what it feels like to do People work in that environment, and you know how to build people practices that resonate there without compromising what makes those cultures special
• Comfort holding a broad remit - you can context-switch between a revenue org conversation and a corporate function conversation without losing depth in either
• Track record running complex employee relations matters, including multi-witness investigations, performance interventions on senior individuals, and multi-state separations
• Strong people analytics instincts - comfort pulling and interpreting attrition, attainment, ramp, engagement, and organizational data, and translating it into recommendations leaders can act on
• Multi-state US employment law fluency at a senior PBP level
• Experience working in a remote-first or distributed company, with a track record of owning the end-to-end People Business Partner strategy for a function or business unit — not just executing programs, but shaping how people practices are designed, prioritized, and measured across the org

The Payer Contracting Manager serves as the primary architect of the financial relationship between a healthcare provider and insurance companies (payers). This role is a blend of high-stakes negotiation, financial analysis, and strategic relationship management.

Role Overview

The Payer Contracting Manager is responsible for negotiating, monitoring, and maintaining all managed care contracts. You will ensure that the organization’s reimbursement rates are competitive, fiscally sustainable, and aligned with market shifts toward value-based care.

Key Responsibilities

• Contract Negotiation: Lead the end-to-end negotiation process for fee-for-service and value-based care agreements with national and local payers (e.g., Blue Cross, UnitedHealthcare, Aetna, CMS).
• Financial Modeling: Analyze the financial impact of proposed rate changes using internal utilization data to ensure a positive return on investment (ROI).
• Relationship Management: Act as the primary liaison between the organization and payer representatives to resolve systemic claims issues or credentialing bottlenecks.
• Strategy Development: Identify opportunities for network expansion and evaluate the feasibility of new "at-risk" or bundled payment models.
• Compliance & Monitoring: Ensure all contracts comply with state and federal regulations (HIPAA, ERISA, etc.) and that internal departments are aware of specific payer requirements.
• Contract Lifecycle Management: Manage the "signature to implementation" process, ensuring all contracts are properly executed, scanned, and loaded into the billing system.
• Market Analysis: Stay abreast of industry trends, legislative changes, and competitor pricing to maintain a competitive edge.

Required Qualifications

• Education: Bachelor’s degree in Healthcare Administration, Finance, Business, or a related field. (Master’s degree/MHA/MBA preferred).
• Experience: 5+ years of experience in managed care contracting, provider relations, or healthcare reimbursement.
• Technical Skills: * Advanced proficiency in Excel for financial modeling.
• Familiarity with medical coding (ICD-10, CPT, HCPCS) and billing software.
• Deep understanding of different reimbursement methodologies

Job Benefits

• $83,000 – $98,000 depending on experience
• Paid vacation days
• Health insurance
• Retirement plans

Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.

Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information.

"SWC1"

#LI-MO1

About the role

Benefits is a core expression of how we support Ants and their families, now and over the arc of their lives. Our Benefits function has scaled to a global program covering thousands of employees across multiple regions in just over two years, and we are now adding additional depth to match that breadth.

We are hiring a senior individual contributor to anchor a major piece of our global program. The role is shaped to fit the strongest candidate's regional expertise. You will primarily own one of two scopes:

• Americas: US health and welfare strategy, leading our evaluation of a potential move to self-funding, owning our Canada program, and stewarding readiness to extend benefits across the Americas as our footprint grows.
• International: End-to-end international benefits ownership across EMEA and APAC, leading new entity launches and managing the full program lifecycle in regions where Anthropic has a growing presence.

Both versions of this role share the same level, the same reporting line, and the same core competencies. We will identify which scope fits best during the interview process based on where your hands-on experience and strongest interests lie.

This is a builder role. You will design programs where infrastructure does not yet exist, run broker selections, negotiate carrier terms, and stand up audit-ready operations across multiple jurisdictions.

You will report to the Head of Benefits and partner closely with our Senior Benefits Partner.

Key responsibilities

Regardless of regional anchor, you will:

• Own end-to-end benefits program management for your region, including design, vendor selection, broker management, implementation, renewals, and the day-to-day employee experience
• Manage carrier and vendor relationships, holding them accountable to contracted service standards
• Partner with Payroll, People Operations, Legal, and Finance to keep programs compliant, well-administered, and auditable
• Triage and resolve escalations across time zones, including carrier disputes and claims advocacy
• Draft clear, compliant employee-facing communications for enrollment, renewals, and policy changes
• Bring benchmarking and market intelligence to bear on program design, with a clear point of view on what Anthropic should do, not only what the market does

If you anchor in Americas, you will additionally:

• Own US health and welfare program strategy across medical, dental, vision, life, disability, and ancillary lines
• Run the full annual US renewal cycle, including market strategy, carrier negotiations, and open enrollment execution
• Lead the evaluation and potential transition to self-funding, partnering with Finance on stop-loss structure, claims forecasting, and reserve modeling
• Own our Canada benefits program end-to-end, including renewals and provincial compliance
• Steward Anthropic's readiness to launch in additional Americas markets as our footprint grows
• Build finance-facing reporting: monthly claims analysis, PEPY and PEPM tracking, budget versus actual, and forward-looking projections in partnership with FP&A
• Own US compliance operations: ACA, ERISA, Section 125, non-discrimination testing, 5500 filings, and audit readiness

If you anchor in International, you will additionally:

• Lead end-to-end launches in new entity countries, from local-market scoping and broker selection through carrier negotiation, employee communications, and go-live
• Own the Benifex global platform rollout for assigned countries and ensure clean integration with Workday as the system of record
• Manage statutory and supplementary benefits across multiple EMEA and APAC markets, including pension, GLTD, GPA, and country-specific health and welfare programs
• Partner with the Head of Benefits to shape the international roadmap

Minimum qualifications

• Direct experience launching, redesigning, or financially stewarding a benefits program at scale
• Strong vendor and broker management skills, with a track record of holding carriers and brokers accountable to contracted terms
• Strong written communication and the ability to make nuanced tradeoffs legible to non-benefits stakeholders
• Comfort operating in ambiguity and building infrastructure where none exists

Preferred qualifications

• 7+ years of benefits experience, with deep regional ownership in either US health and welfare (with bonus for Canada) or international markets across EMEA and APAC
• A track record of using AI tools to make benefits operations, employee self-service, or stakeholder communications materially better
• Strong instincts for benefits as a strategic lever within total compensation, not as an operational cost center
• Cross-regional exposure beyond your primary anchor (e.g., a US benefits leader who has also stood up programs in Canada or internationally, or an international benefits leader who has owned US health and welfare for a US-headquartered company)
• Direct experience supporting or leading a self-funding transition
• Fluency with Workday and global benefits administration platforms (Benifex, Darwin, or similar)
• A track record of building benefits programs that hold up under audit, controls review, and external scrutiny

We have an opportunity to join the Alliance as the Risk Adjustment Director leading the Risk Adjustment Department. 

This position can be located in one of our service counties (Mariposa, Merced, Monterey, Santa Cruz, or San Benito) or remotely in California with expected travel to Alliance service area(s) once a quarter. Must reside in California upon hire. 

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Chief Financial Officer, you will:

• Provide strategic management oversight in designing, implementing, directing, and monitoring the Alliance’s Risk Adjustment Department functions
• Direct the Risk Adjustment Department, act as a subject matter expert, and provide executive-level advice and guidance on coding and risk adjustment methodologies and overall business operations
• Direct, manage, and supervise Risk Adjustment Department staff

ABOUT THE TEAM

The Finance Division acts as the guardian of the Alliance’s financial health. We track the pulse of the organization by analyzing budgets, forecasting future performance, and navigating the ever-changing economic and political landscape.

To keep the Alliance financially strong and secure, we wear several hats and partner with every department in the organization to translate fiscal data into insights and action. From managing funds, to risk management, and compliance, we ensure the Alliance’s responsible use of public funds.

THE IDEAL CANDIDATE 

• A motivated and seasoned leader in the managed care industry, with expertise in risk adjustments
• Excellent communication skills, with strength in building relationships and partnering with cross-functional teams.
• Champion accountability across the organization
• Experience in overseeing the Medicare Risk Adjustment life cycle
• Strong data and analytical skills, including SQL, dashboarding, and reporting
• Be invested in staff development and empowering teams to do their best work
• Medi-Cal experience is a plus
• IPA/Medical Group experience highly desired

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description and list of requirements, click here. 

• Knowledge of:
  • The managed care industry and of Medicare health insurance payment methodologies
  • Medicare (Hierarchical Condition Categories) risk adjustment models
  • Methods and techniques of developing and delivering data management strategies that support contract analysis, trend management, budgeting, forecasting, strategic planning, and healthcare operations 
  • Principles and practices of provider reimbursement methodologies, pricing, and fee schedules for all provider types, including hospital, physician, and ancillary providers
  • Healthcare industry specific terms and healthcare related data types and structures, including member, claims, clinical, and provider types
  • Methods and techniques of valuating for physician and inpatient and outpatient hospital costs
• Ability to:
  • Demonstrate strong analytical skills, accurately collect, manage, and analyze data, identify issues, offer recommendations and potential consequences, and mitigate risk
  • Perform complex analysis related to rate negotiations, health care cost reports, and determination of rates for hospitals, clinics, long-term care facilities, allied health services, professional services, and specialist services
  • Develop, plan, organize, and direct finance programs and activities that are complex in nature and regional in scope
  • Provide leadership, facilitate meetings, and partner with and guide managers and employees in the resolution of issues
  • Demonstrate a collaborative management style, build rapport, demonstrate excellent public relations skills, and effectively manage internal and external business relationships
• Education and Experience:
  • Bachelor’s degree in Finance, Business, Healthcare Administration, Mathematics, Statistics, or a closely related field 
  • A minimum of ten years of experience in healthcare finance or analytics, which included a minimum of five years of experience with Medicare risk adjustment processes, a minimum of two years of experience related to Medicare Managed Care Programs, and a minimum of three years of supervisory experience (a Master’s degree may substitute for two years of general healthcare finance or analytics experience); or an equivalent combination of education and experience may be qualifying

OTHER INFORMATION

• We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.

COMPENSATION INFORMATION

• Zone 1 Pay Range: $210,000 - $250,000
  Typical areas in Zone 1: Santa Cruz, San Benito, and Monterey Counties, Bay Area, Sacramento, Los Angeles and San Diego areas
  
  
• Zone 2 Pay Range: $200,000 - $235,000
  Typical areas in Zone 2: Mariposa and Merced Counties, Fresno area, Bakersfield, Eastern California, San Luis Obispo area, and the Central Valley (except Sacramento)

The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. All ranges are subject to change in the future. We are happy to provide the full compensation range for the role, answer any questions that you have, or share the applicable pay zone for your location if it’s not one of the typical areas listed. You can reach out to careers@thealliance.health, and a member from our Talent Acquisition team will be in touch.

The hiring ranges represent a good‑faith estimate of what we expect to pay for this role upon hire and are not the full compensation ranges. Employees typically have opportunities for growth within the full compensation range over time based on performance and merit. Final compensation will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferable experience related to the position, education, or training), as well as other factors (internal equity, market factors, and geographic location).

You will act as their strategic partner, hunting into a defined list of Named Accounts (aligning to AEs) that spans the entire insurance ecosystem—from large Insurance Carriers to specialized MGAs and Program Administrators. We are looking for a self-starter who doesn't wait for permission to execute. You will be responsible for generating the pipeline that fuels our growth.

What you'll be doing:

• Hunt with Tenacity: You will own the top of the funnel for your AE’s Named Accounts. You are expected to be relentless in your pursuit, using phone, email, and social channels to break into these specific, high-value organizations.
• Prioritize signal-driven, high-intent outreach over volume, using ABM insights, intent data, and account context to guide execution
• Navigate Complex Ecosystems: You won't just be calling one type of prospect. You will learn to navigate the complexities of massive Carriers as well as the fast-moving world of MGAs. You will adapt your hustle to fit the target.
• Maintain a consistent operating cadence with your aligned AE, including weekly account reviews, deal feedback, and territory planning
• Partner on Strategy: You will strategize with your AE and ABM partners to map out these accounts, identify the power players, and coordinate "ground cover" to ensure we are penetrating the right buying centers.
• Learn the Business: We don't just want you to sell; we want you to understand what you are selling. You will be expected to dive deep into the world of insurance underwriting, learning the difference between a full policy AI native platform and legacy Old Core workflows so you can speak the language of a VP of Underwriting fluently.
• You will receive structured onboarding, enablement resources, and ongoing coaching to ramp quickly into the insurance and underwriting domain

Who we hope you are: 

• 1-2 years of B2B SaaS Sales experience: You have carried a quota, you know how to use a CRM, and you understand the mechanics of a cold call.

OR

• Insurance Industry Experience: You have worked as an Underwriter, Broker, or Claims Adjuster and are looking to pivot into tech. You understand the pain of legacy systems because you’ve lived it.

• Prospecting Proficiency: You are comfortable using tools like Salesforce, Gong, LeadIQ and LinkedIn Sales Navigator. You know how to build a list, finding mobile numbers, and map an organization.
• Writing Chops: You can write a cold email that doesn't sound like a robot. You understand brevity, personalization, and the importance of a clear Call to Action
• Phone Presence: You don’t hide behind email. You are comfortable calling a VP of Underwriting, navigating a gatekeeper, and handling objections like "We're happy with what we have" without flinching.

• Self-Starter: We are a remote-first, high-growth company. We don't micromanage. We need someone who can wake up, set their own agenda, and execute without needing their hand held.
• Tenacity & Grit: You are relentless. You are hungry to succeed. You understand that sales is a game of persistence. You don't let a bad call ruin your day; you pick up the phone and dial again. You thrive on the hustle.
• Intellectual Curiosity: You genuinely want to learn the business. You are the type of person who reads industry news, checks the MGAA member list, listens to insurance podcasts, and asks "why" until you understand the root of a customer's problem.
• Coachability: You have an ego when it comes to winning, but no ego when it comes to learning. You actively seek feedback from your AEs to sharpen your skills.
• Career Growth & Advancement: This role is designed for individuals who want to grow their careers in go-to-market roles such as: Account Executive or adjacent GTM functions as Federato scales. 

What Success Looks Like in the First 6 Months 

• Build deep coverage across named accounts, consistently engaging multiple buyer personas 
• Consistently generate qualified meetings that convert into real pipeline 
• Demonstrate strong AE partnership through joint account planning, feedback loops and support. 
• Become fluent in Federato’s core value proposition and underwriting use cases to confidently engage senior insurance leaders.
  
  Our cash compensation amount for this role is targeted to Base $65,000-70,000 OTE $100,000-$110,000
  Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. 

About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery.

Our Values

At Waymark, our values are the foundation of how we work, grow, and support one another:

• Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
• Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
• Experiment to Improve: We use data to inform decisions and continuously assess our performance.
• Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.

About this role

As the Director of MedEcon, you will be a key leader in the organization covering claims-based analysis, actuarial science, and medical economics. This is a foundational finance role that requires both strategic vision and hands-on execution. You will be responsible for building out the next generation of actuarial and medical economics capabilities while simultaneously delivering critical analyses that drive our business and clinical strategy.While your actuarial knowledge is important, your core focus will be combining financial data, claims data, and operational performance data to drive insightful analysis that help push the Waymark care model forward through deep collaboration with analytics.  

Reporting to the Chief Revenue Officer (acting CFO), you will lead financial performance measurement and forecasting for value-based contracts. You will be a technical expert who ensures we accurately forecast performance, understand cost trends, identify opportunities for clinical impact, and communicate our value to partners.

This role requires someone who can both develop sophisticated analyses themselves and build the infrastructure to scale these capabilities. You will work at the intersection of finance, partnerships, clinical operations, and analytics—translating complex actuarial and medical economics concepts into actionable insights for both internal stakeholders and external health plan and health system partners. You must be as comfortable building an IBNR model or conducting a cost trend analysis as you are presenting financial projections to a health plan CFO or helping to guide contract negotiations.

Understanding the nuances of Medicaid is essential and an added bonus if you have experience with Medicare Advantage and Dual Eligibles. Healthcare data in these populations can be incomplete and inconsistent, and the regulatory environment is complex and varies by state. Your deep expertise in these markets, combined with your ability to build robust analytical frameworks despite data challenges, will be critical to our success.

Key Responsibilities

• Own savings forecasts and monthly financial close for all value-based contracts, including shared savings accruals, reserves, and IBNR development
• Build and maintain financial models capturing performance drivers under MLR-based and RCT-based contract structures; monitor cost trends and provide early warnings of variances with recommended actions
• Serve as the technical authority on total cost of care projections, conducting and reviewing sophisticated analyses, cost trend studies, and actuarial modeling as needed
• Lead year-end contract reconciliation with health plan actuaries and provide actuarial/financial guidance during contract negotiations
• Develop underwriting frameworks (MLR targets, performance guarantees, risk corridors) and build methodologies to accurately measure organizational performance across contract structures
• Perform deep-dive cost trend analyses to identify clinical impact opportunities; generate insights that drive clinical model innovation and support strategic planning across market opportunities and growth scenarios
• Serve as the primary technical counterpart to health plan actuaries during data validation, reconciliation, and negotiations
• Lead discussions to resolve methodology differences and communicate findings clearly to non-technical stakeholders
• Develop compelling value narratives and analytical exhibits that translate complex medical economics findings into actionable recommendations 
• Build, grow, and lead a best-in-class medical economics and actuarial function
• Develop analytical tools, data infrastructure, and reporting frameworks that improve team efficiency and scale capabilities
• Dive deep into data quality issues and work cross-functionally to resolve discrepancies; write analytical memos and reports that communicate findings to senior leadership

Minimum Qualifications

• Advanced degree in a quantitative field (actuarial science, statistics, mathematics, economics, public health, or related)
• 10+ years of progressive experience in health actuarial science or medical economics, with at least 3-5 years in a leadership role
• Demonstrable expertise in Medicaid, including capitation, risk adjustment, MLR requirements, and regulatory frameworks
• Proven track record with value-based care arrangements, shared savings contracts, and risk-bearing models, including contract underwriting, performance forecasting, and financial reconciliation
• Expert-level proficiency in actuarial and medical economics methodologies (reserving, pricing, trend analysis, total cost of care modeling); strong SQL, Python, and/or R skills; advanced Excel/financial modeling; and experience with large, complex healthcare datasets
• Demonstrated ability to build and lead high-performing analytical teams in growth-stage organizations, with exceptional communication skills across technical and non-technical audiences
• Equal parts strategic thinker and hands-on executor — able to build vision and infrastructure while personally conducting sophisticated analyses
• Comfortable with ambiguity, fast-moving priorities, and building effective cross-functional partnerships

Preferred Qualifications

• ASA credential or meaningful progress toward FSA
• Deep Medicaid managed care experience, including state program variations, CMS regulations, and actuarial standards of practice (ASOP)
• Understanding of care delivery models, clinical quality measures, and the relationship between clinical interventions and medical costs
• Experience building analytical functions from the ground up in early-stage or high-growth companies
• Genuine commitment to improving care for underserved populations and closing health equity gaps

Hiring Range

US Employees in San Francisco/Bay Area, New York City - $175,000 - $231,000

US Employees in Boston, Los Angeles, Seattle, Washington DC - $161,000 - $212,000

US Employees in Arlington, Denver, San Diego, Sacramento - $154,000 - $203,000

US Employees in Albany, Atlanta, Austin, Baltimore, Central/Southern, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Houston, Las Vegas, Miami, Milwaukee, Philadelphia, Portland, Research Triangle, Salt Lake City, Twin Cities - $140,000 - $185,000

US Employees in Baton Rouge, Birmingham, Charleston, Cincinnati, Cleveland, Daytona Beach, Indianapolis, Nashville, New Orleans, Omaha, Phoenix, Pittsburgh, St. Louis, Tampa - $135,800 - $179,000

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth.

Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.

Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.

Life Insurance: Basic life insurance to give you peace of mind.

Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.

Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.

Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.

Commuter Benefits: Convenient options to support your commute needs.

Professional Development Stipend: A dedicated stipend supports professional development and growth.

Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

At Clover Health, we are reinventing health insurance by combining the power of data with human empathy. We provide high-quality, affordable Medicare Advantage plans for America's seniors — prioritizing preventive care and leveraging technology to help physicians make more informed decisions. We always put our members first, and our success is measured by the quality of life of the people we serve.

We are building an Experience Center — not a call center. This is a meaningful distinction. We believe that if we create the most loyal members in Medicare Advantage, the financial outcomes will follow. The Director of Customer Experience will be the architect of that loyalty. This is a greenfield build with full operational ownership: standing up Clover's internal Experience Center in Houston, retiring existing outsourced relationships, and delivering a gold-standard Medicare Advantage member experience that scales. The role is fully onsite in North/NW Houston.

Our North Star: create members so delighted with Clover that they become our best marketers, reducing acquisition costs and driving retention through the quality of the experience alone.

Who We're Looking For:

We are deliberately casting a wider net than a traditional call center search. The right candidate may come from retail, hospitality, service operations, or healthcare — but what unites all strong profiles is a track record of creating customer loyalty, customer delight, and customer retention at scale. Call center experience is helpful, not required.

What is required:

• A builder's instinct — you've stood up teams, systems, and cultures from scratch. You know the difference between running a machine someone else built and building the machine yourself.
• Operational depth — you own P&L, manage headcount, build SOPs, and hold people accountable to them.
• Curiosity and a bias toward innovation — you don't plug in traditional methods because that's how it's always been done. You ask why, then build something better.
• A service-first mindset, not an efficiency-first mindset — you measure success by member loyalty and experience quality, and trust that operational efficiency follows great service.
• Scrappiness and energy — you are hungry to build a brand and want Clover to be the best thing that's ever happened to a Medicare member.

As Director, Customer Experience, you will:

Build the Experience Center

• Design and stand up Clover's internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
• Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
• Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
• Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.

Deliver Member Loyalty

• Define and execute a winning CX strategy focused on Medicare Advantage members and providers.
• Stand up and manage a concierge service tier for VIP and at-risk members.
• Build a Voice of the Customer feedback loop that drives real-time action and preventive intervention across the business.
• Champion a member-first culture at Clover and across our partners.

Drive Innovation and Technology

• Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
• Leverage AI for training design, simulation-based learning, and knowledge management.
• Develop 'Next Best Action' scenarios to proactively enrich the member experience.
• Partner with IT to define a 'no wrong door,' channel-agnostic member journey.

Manage Operations and Compliance

• Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
• Partner with Clover's Compliance team to ensure regulatory compliance in all member communications, CTM response, and monthly delegatory reporting.
• Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
• Own P&L accountability for the Experience Center.

Success in this role looks like:

• Complete a compliance immersion with Clover's Compliance team covering CTM response, delegatory reporting, and CMS audit readiness.
• Complete stakeholder mapping across Clinical Operations, Provider Engagement, Enrollment, and IT.
• Present a validated Experience Center build plan — headcount, technology stack, SOP framework, and quality framework — for HM and COO review.
• Establish NPS, CSAT, FCR, and AHT baselines for existing member touchpoints.
• In your first year, you will have built a functioning Experience Center that members talk about — not because we asked them to, but because the service earned it.

This Is Not the Role For You If

We are building an Experience Center. Candidates who approach this role as a traditional call center optimization exercise will not be a fit.

• You believe call centers run a certain way because that's how call centers have always run.
• Your primary lens is efficiency metrics at the expense of experience quality.
• You lead through command and control. Clover operates collaboratively — this role requires the ability to build trust, rapport, and genuine relationships with agents, leads, and senior stakeholders.
• You cannot demonstrate direct, hands-on operational ownership. Advisory or consulting backgrounds without recent P&L accountability will not meet the bar for this role.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.  

We are seeking a HEDIS Measure Owner (Abstractor) that will be responsible for the end-to-end performance of assigned HEDIS measures, with a primary focus on achieving and sustaining 5-Star performance. This role goes beyond traditional chart abstraction and serves as a measure-level owner, accountable for ongoing monitoring, medical record abstraction, gap identification, and driving targeted interventions to improve outcomes. 

A key function of this role is to translate data and chart findings into actionable insights for providers, ensuring that care gaps are clearly identified and surfaced through tasks or alerts within clinical workflows. The goal is to simplify decision-making for providers, reduce administrative burden, and allow more time for direct patient care. The associate will function as a subject matter expert (SME) and partner cross-functionally with data, clinical, and provider engagement teams to ensure accurate reporting, efficient workflows, and optimal performance.

As a HEDIS Measure Owner, you will:

Own assigned HEDIS measure(s) with accountability for 5-Star performance.

• Monitor performance regularly, including: current rates and trends, gap-to-goal analysis, hits needed to achieve target performance.
• Review and abstract medical records as they are received.
• Maintain productivity expectations of 60–80 charts per day.
• Document findings accurately and aligned with NCQA HEDIS technical specifications.
• Conduct random audits of incoming data streams to validate completeness and accuracy.
• Partner with providers & clinical teams to close care gaps
• Provide insight into chart findings, documentation gaps, and missed opportunities.
• Act as a liaison between abstraction, clinical, and provider workflows.
• Validate data & collaborate cross-functionally to improve accuracy.
• Collaborate with data and analytics teams to: validate accuracy of data sources and identify gaps between claims, supplemental data, and chart findings.
• Serve as a subject matter expert (SME) on HEDIS measures and requirements.
• Serve as SME for grouping of assigned HEDIS measures across women's health, cardiovascular health, diabetes care, care transitions and management, or preventive screening.
• Maintain deep knowledge of: HEDIS technical specifications, Medicare Advantage STAR ratings, value sets and documentation requirements.
• Provide guidance to internal teams on measure interpretation and compliance.

Success in this role looks like:

• First 90 days: Rapidly ramp on the Clover Assistant platform and assigned HEDIS measures, consistently reviewing 60-80 charts per day with strong accuracy. Begin contributing to gap closure by identifying care gaps and reliably translating findings into compliant, high-quality outputs.
• First 6 months: Proactively surface care gaps, near misses, and incomplete services, and convert insights into actionable provider interventions within CA and EHR workflows. Partner cross-functionally to improve gap closure strategies, refine provider alerts, and enhance data and reporting logic.
• First year: Drive meaningful improvements in quality performance, including progress toward 5-Star measures, while reducing provider administrative burden. Prioritize high-impact actions that streamline workflows, minimize unnecessary documentation, and enable providers to focus more on patient care.

You should get in touch if:

• You have at least 2+ years of HEDIS Abstraction Experience.
• You have strong knowledge of Medicare Advantage and HEDIS measures and technical specifications.
• You have strong analytical and problem-solving skills.
• You have accountability and ownership mindset.
• You have strong attention to detail, data, and documentation accuracy.
• You have effective communication and collaboration.
• You have the ability to translate data and chart findings into actionable insights.
• You have the ability to work effectively in a remote environment.

Preferred

• Associate’s or Bachelor’s degree in healthcare-related field (or equivalent experience).
• Experience with HEDIS abstraction tools.
• Experience working with EHR systems and provider workflows.
• Exposure to STAR ratings performance strategy.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

The Special Investigation Unit (SIU) is a motivated, collaborative team sitting at the intersection of Compliance, Payment Integrity, and Data Infrastructure. The SIU ensures that Clover monitors, identifies, and investigates instances of healthcare fraud, waste and abuse (FWA).  Come join us as we discover new opportunities to enhance the fight against FWA!

As a Medical Claims Auditor within our Special Investigations Unit, you will play a critical role in ensuring that Clover is able to continue to build and scale a compliant, effective FWA audit program. You will be joining a fast-growing and fast-moving startup at the intersection of healthcare and technology, where you will have the opportunity to develop both your policy and operational skills. A successful Medical Claims Auditor will have a broad coding knowledge base, including but not limited to: DME, Outpatient, ASC and Physician correct coding. This position will focus specifically on Medicare coding policies.

As a Medical Claims Auditor, you will:

• Partner with Clinical, Claims, and SIU peers to review claims for billing and coding related issues on a retrospective basis that currently drive inaccurate payments to providers or indicate FWA.
• Identify control opportunities to mitigate FWA.
• Identify possible audit opportunities.
• Support annual FWA audit goals.
• Support provider conversations around FWA audit findings.
• Manage overall audit workload to ensure timely and accurate audit results.
• Work closely with senior team members and management on targeted projects and initiatives.
• Communicate effectively while building trust and lasting partnerships both laterally and vertically across multi-discipline teams.

Success in this role looks like:

• By the end of your initial 90 day period, you will have demonstrated a strong understanding of our review process and are able to effectively navigate through the various Clover systems. 
• By 6 months, you will be working autonomously on provider reviews. 
• Continued success in this position anchors in on developing a deep understanding of the workflows that support our SIU cases and reviews while maintaining regulatory compliance standards.

You should get in touch if:

• You have 3+ years of coding and auditing experience, experience with CMS regulations preferred.
• Certified Professional Coder (CPC) or other coding certification is a plus.
• You have a strong knowledge of the National Rules of Correct Codification defined by CMS in the Manual of CCI and the tables of CCI.
• You have experience working in a technology environment including claims systems, workflow management tools, Microsoft Office or Google Suite.
• You have prior experience working in health insurance; Medicare Advantage is a plus.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover is reinventing health insurance by working to keep people healthier.

At Clover Health, we are committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care while leveraging data and technology through the Clover Assistant, a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each member’s complete health history, we ensure better care at a lower cost—delivering the highest value to those who need it most.

The Payment Integrity team is a motivated, collaborative team sitting at the intersection of Clover's provider relationship operations, data infrastructure, and software. The Payment Integrity team ensures that Clover pays claims in a fair, transparent, compliant, and medically justified manner. Come join us as we discover new opportunities to improve the financial health of Clover while strengthening provider relationships and building a better healthcare system.

As an Operations Associate for Payment Integrity at Clover Health, you will play a key role in facilitating the underlying processes that support various cost containment work streams. You will help drive value for every member by ensuring that Clover’s medical claims are paid accurately and be responsible for facilitating recoveries on a growing membership base while supporting coordination between internal and external stakeholders.

As an Operations Associate, Payment Integrity, you will:

• Execute Claim Reprocessing Cycles: Facilitate the aggregation of high-volume claim batches for reprocessing. Utilize advanced data management and spreadsheeting techniques to merge, review, and validate cycles of claim adjustments, ensuring precision prior to final submission.
• Perform Reprocessing Reconciliations: Facilitate backend controls to audit the accuracy of batch-reprocessed claims. Conduct comprehensive reconciliations to ensure that all expected adjustments are captured and processed without discrepancy.
• Manage Recovery Posting & Resolution: Reconcile claims data to determine the accuracy and completeness of reprocessed claims. Oversee the audit software environment to control resolution tracking and ensure official recovery recognition aligns with Payment Integrity standards.
• Optimize Audit Letter Workflows: Manage the end-to-end administration of audit communications, including the extraction of data, secure SFTP transfers, rigorous proofing of member/provider letters, and the successful upload of files to external systems and vendors.
• Maintain Status Reconciliation: Perform ongoing monitoring and maintenance of audit software to validate the integrity of the audit population. Proactively research and resolve aging audits to minimize inventory lag and ensure timely recovery.
• Collaborate Across Functions: Partner with the Claims Adjustment Team, Provider Services, and key internal stakeholders to resolve escalated payment issues and optimize recovery outcomes while preserving strong provider partnerships.
• Drive Process Excellence: Develop and refine process documentation, workflows, and standard operating procedures (SOPs) to strengthen team capabilities and maximize operational efficiency.

Success in this role looks like:

• By the end of your initial 90-day period, you have seamlessly integrated into the Payment Integrity Team and established strong relationships with key internal partners. You have developed a foundational knowledge of the audit software and the end-to-end recovery workflows, successfully executing your first cycles of claim batch aggregation and audit letter distributions.
• By 6 months, you will be independently managing the recovery posting process and performing complex reprocessing reconciliations. You will be recognized as a subject matter expert in status reconciliation, effectively reducing the volume of aging audits and ensuring the accuracy of all recovery data reported by the department.
• Future success in this role requires strong data management and spreadsheet skills combined with innovative thinking and a results-centric approach to drive tangible outcomes. You should be comfortable managing large datasets, confidently taking on technical challenges, and identifying opportunities for process optimization and automation.

You should get in touch if:

• You have 3+ years of experience working with large datasets, including reconciliations, data validation, and transfers in a high-volume environment.
• You’re technically savvy and comfortable learning new systems, tools, and workflows quickly.
• You have a strong attention to detail and a track record of catching discrepancies and ensuring data accuracy.
• You’ve supported financial audits within a healthcare setting, with exposure to claims data, payments, or audit workflows.
• You’re confident in Excel or Google Sheet, specifically in processing and cleaning extensive data volumes to ensure accuracy, completeness, and integrity. (e.g., pivots, lookups).
• Bonus: You have experience with SQL or healthcare audit/analytics tools.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover Health is seeking a highly experienced and execution-focused Operations Manager, Supplemental Benefits to lead vendor management and large-scale implementations across Clover’s supplemental benefits portfolio, including vision, hearing, fitness, OTC, and LiveHealthy rewards.

This role will sit at the intersection of strategy and operations: You will work closely with internal stakeholders and external vendor partners to implement and optimize benefit programs that drive member value and plan performance.

The ideal candidate brings a proven track record of leading complex, cross-functional implementations, deep experience with vendor management, and strong domain expertise. Experience in Medicare Advantage and familiarity with core operational functions such as network, claims, call center, and billing are strongly preferred.

As a Operations Manager, Supplemental Benefits you will:

• Own end-to-end program management for supplemental benefit implementations, ensuring successful delivery from requirements through launch and ongoing optimization.
• Lead vendor management across multiple benefit categories, including vision, hearing, fitness, OTC, and rewards, serving as the primary point of accountability for vendor performance and delivery.
• Drive large, complex implementations by coordinating across Plan Product, Operations, Call Center Operations, Compliance, and external partners.
• Develop and manage detailed project plans, timelines, and governance structures to ensure alignment and execution across multiple workstreams.
• Establish, track, and report on key performance indicators and service level agreements (SLAs) across vendors and internal teams.
• Identify risks, dependencies, and operational gaps early, and drive resolution through structured problem-solving and cross-functional collaboration.
• Partner with vendors and internal stakeholders to improve operational processes, member experience, and scalability of benefit delivery.
• Support ongoing optimization of Clover’s supplemental benefits portfolio through data-driven insights and continuous improvement initiatives.

Success in this role looks like:

In your first 90 days, you will:

• Develop a deep understanding of Clover’s supplemental benefits portfolio, vendor landscape, and operational workflows.
• Build relationships with key internal stakeholders and external vendor partners.
• Gain visibility into current implementations, performance metrics, and key operational challenges.
• Identify early opportunities to improve execution, coordination, and vendor performance.

After 6 months, you will:

• Successfully lead at least one large-scale supplemental benefit implementation end-to-end.
• Improve visibility and tracking of vendor performance and program execution.
• Establish a consistent cadence of cross-functional coordination, reporting, and governance.
• Drive measurable improvements in implementation timelines, operational readiness, or member experience.

Future success in this role includes:

• Reliable, scalable implementations of supplemental benefits that deliver a seamless member experience.
• Strong vendor partnerships with clear accountability, performance management, and continuous improvement.
• A best-in-class operational model supporting Clover’s growth in Medicare Advantage supplemental benefits.

You should get in touch if:

• Bring 4–6+ years of experience in program management, operations, or strategy, with a strong track record of leading large, complex implementations.
• Have deep experience with vendor management, including overseeing performance, managing SLAs, and driving accountability.
• Possess strong domain expertise in supplemental benefits within Medicare Advantage.
• Bring working knowledge of key healthcare operational functions, including network management, claims processing, call center operations, and billing.
• Are highly organized and able to manage multiple complex workstreams simultaneously.
• Demonstrate strong analytical and problem-solving skills, with the ability to identify root causes and drive resolution.
• Thrive in cross-functional environments and can influence stakeholders without direct authority.
• Are comfortable operating in a fast-paced, evolving environment and building structure where needed.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

The Clover Care Services organization delivers proactive support and care to our members through our Clover Home Care teams, and quality improvement services to our aligned insurance plan providers through our practice engagement team. We have built one of the most proactive, data-driven health care services platforms in New Jersey and are excited about the future of technology and how it impacts our ability to bring transformative results to both patients and providers.

As a Senior Clinical Data Analyst in the Clover Care Services (CCS) organization, you will help drive better patient outcomes, improve care coordination, and optimize resource utilization by providing actionable insights to health care providers, practice administrators and CCS leadership. In this role you will be called upon to develop dashboards that measure external provider performance, generate population health management insights as well as respond to data requests that provide an operational perspective relative to business unit OKRs. 

The right person must be a data-driven, highly analytical problem-solver with exceptional organizational skills, and passionate about our mission.

As a Senior Clinical Data Analyst, you will:

• Gather requirements from stakeholders and translate to specific and actionable work tasks.
• Develop complex SQL queries to support data-driven insights that inform business and clinical decisions.
• Analyze healthcare data (claims, lab, pharmacy and EMR data) to draw conclusions and provide consultation to stakeholders for use in administering specific programs and operational processes.
• Develop reports, dashboards, and visualizations that provide insights into various patient populations and health care utilization patterns.
• Partner closely with clinical and operational teams to ensure data-driven decision-making and assist in the assessment of treatment concordant care.
• Analyze CCS operations relative to goals and summarize the completion of routine tasks by various business unit resources.
• Ensure data accuracy, quality, and integrity when working across multiple data sets.
• Prepare and present findings and recommendations to leadership, internal clinical teams, and external stakeholders in support of Clover Care Services business initiatives.

Success in this role looks like:

• In your first 90 days, you will:
  • Learn the intricacies of the various data sets available to measure Clover Care Services business initiatives.
  • Successfully build and deliver on a few high-priority data reporting requests.
  • Create a ticketing infrastructure for the intake data report request.
• After 6 months you will:
  • Partner with stakeholders to analyze, design, and implement approaches to measure external and internal provider performance.
  • Provide consistent, high-quality reporting to the CCS business unit.
• Future success in this role includes:
  • Strategic Impact: Play a pivotal role in generating insights that demonstrate the value delivered by the CCS business unit.
  • Organizational Development: Foster a culture of continuous improvement, innovation, and excellence within the organization.

You should get in touch if:

• You have a BA/BS in Mathematics, Statistics, Economics, Healthcare, or a related discipline, with 5+ years of relevant professional experience.
• You have strong SQL proficiency with experience querying, summarizing, and manipulating large healthcare datasets.
• You have hands-on experience analyzing medical and pharmacy claims data, including medical cost modeling, utilization analysis, trend analysis, and PMPM calculations.
• You have experience with healthcare actuarial concepts, including risk adjustment methodologies (e.g., HCC, RAF), population risk stratification, and enrollment/eligibility analysis.
• You have knowledge of healthcare data standards and coding systems (ICD-10, CPT, DRG) and familiarity with healthcare quality measures (e.g., HEDIS, CMS, NCQA), preferably within Medicare Advantage.
• You have the ability to validate data quality, identify anomalies, document analytical assumptions, and perform member-level longitudinal analyses.
• You have strong communication skills with the ability to translate complex analytical findings into clear, actionable insights and present them to actuarial, clinical, financial, and operational stakeholders using tools such as Excel and data visualization platforms (e.g., Tableau, Power BI).

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover Health is seeking an experienced and detail-oriented Senior Manager, Dental Operations to oversee the end-to-end operational performance of Clover’s dental benefit. This role will have responsibility for ensuring seamless execution across all operational domains and delivering a high-quality experience for members and providers.

This leader will be responsible for monitoring, managing, and improving dental operations across configuration, claims, call center, billing, ID cards, provider payments, A&G, and prior authorizations, working closely with both internal teams and external vendor partners. The role requires strong cross-functional collaboration, operational rigor, and the ability to manage performance against defined service levels and business objectives.

The ideal candidate brings deep experience in dental or healthcare operations, strong vendor and stakeholder management skills, and a track record of driving operational excellence in complex environments.

As a Senior Manager, Dental Operations, you will:

• Own end-to-end operational oversight of Clover’s dental benefit, ensuring accurate and timely execution across all core functions.
• Monitor and manage performance across key operational areas, including:
  • Eligibility and benefits configuration
  • Claims processing and adjudication
  • Call center operations and member/provider support
  • Billing and premium reconciliation
  • ID card production and distribution
  • Provider payments and remittance processes
  • Appeals & Grievances (A&G)
  • Prior authorizations
• Establish, track, and report on service level agreements (SLAs) and key performance indicators across internal teams and external vendors.
• Serve as the primary point of accountability for operational performance, identifying issues, driving root cause analysis, and ensuring timely resolution.
• Partner with external vendors and internal stakeholders to ensure contractual obligations and performance standards are met.
• Lead regular business reviews with vendors and cross-functional partners to assess performance and drive continuous improvement.
• Identify opportunities to improve operational efficiency, accuracy, and member and provider experience.
• Support implementation activities for benefits and operational changes, ensuring readiness across all operational functions.
• Develop and maintain documentation, workflows, and governance structures to support scalable operations.

Success in this role looks like:

In your first 90 days, you will:

• Develop a deep understanding of Clover’s dental operational model and vendor landscape.
• Establish visibility into current performance across all operational domains.
• Identify key gaps, risks, and opportunities for improvement.
• Build strong relationships with internal stakeholders and external partners.

After 6 months, you will:

• Drive measurable improvements in operational performance, SLA adherence, and issue resolution timelines.
• Establish a consistent cadence of reporting, governance, and business reviews.
• Improve coordination and accountability across internal and external teams.

Future success in this role includes:

• High-performing, reliable dental operations that deliver a seamless member and provider experience.
• Strong vendor partnerships with clear accountability and continuous improvement.
• Scalable operational processes that support Clover’s growth in Medicare Advantage.

You should get in touch if:

• Bring 6–10+ years of experience in dental or healthcare operations, ideally within a dental benefit administrator, health plan, or vendor environment.
• Have experience managing or overseeing end-to-end operational functions such as claims, call center, billing, or prior authorizations.
• Have strong experience with vendor management and SLA oversight, including holding partners accountable to performance standards.
• Possess a solid understanding of dental benefits, claims processing, and operational workflows.
• Demonstrate strong analytical and problem-solving skills, with the ability to identify root causes and drive resolution.
• Are highly organized and able to manage multiple complex workstreams simultaneously.
• Thrive in cross-functional environments and can influence stakeholders without direct authority.
• Are comfortable operating in a fast-paced, evolving environment and building structure where needed.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

The Payment Integrity team is a group of innovative thinkers sitting at the intersection of Clover's provider Network, Claims, and Technology teams. The Payment Integrity team ensures that Clover pays claims in an accurate manner, with a particular focus on reducing inappropriate medical spend.

As Senior Clinical Payment Integrity Auditor at Clover Health, you will ensure the health of our prepay clinical review program by playing a key role in program development and expansion, cross-functional cooperation, and ensuring quality assurance standards and regulatory policy are reflected in clinical claims processing practices. You will help drive value for every member by ensuring that Clover’s medical claims are paid accurately and recovering overpayments when they are identified.

As a Senior Clinical Payment Integrity Auditor, you will: 

• Lead prospective claim review audits related to clinical DRG coding compliance and readmissions programs as well as cross-functional high dollar claim review.
• Ensure various payment integrity programs run smoothly and stay compliant with all internal and Medicare guidelines.
• Prepare provider responses to clearly and accurately deliver our review decisions to members and/or providers within regulatory timeframes as established by CMS.
• Identify potential program efficiencies/opportunities and implement procedural responses.
• Continue to analyze existing policies to ensure accuracy and proper execution.
• Collaborate with teams across Clover to ensure provider understanding of Payment Integrity recommendations and be prepared to support those recommendations when necessary.
• Act as Subject Matter Expert to counsel other team members across Clover on clinical coding guidelines: digest complex concepts and regulations and communicate them effectively to different stakeholders, including senior-level leadership.
• Train other members of the team to take on additional responsibilities and help prioritize work functions.
• Research and respond to external auditor concerns/questions regarding the completeness and accuracy of data creation and integration.
• Incorporate cross-functional perspectives and business needs in solving complex problems.
• Communicate effectively both internally and externally to ensure accurate claims adjudication and proper provider notification.

Success in this role looks like:

• By the end of your initial 90-day period, you will have demonstrated a strong understanding of the prepay clinical claim review audit process, while assisting our team in areas of DRG validation, avoidable readmission reviews, length of stay reviews, and provider appeals.
• By 6 months, you will be working autonomously to oversee our prepay clinical review workflows to ensure accuracy and adherence with regulatory guidelines while becoming a trusted subject matter expert. You will also lead more junior staff to ensure proper training and knowledge development.
• Continued success in this position anchors in on your ability to develop a comprehensive understanding of our payment integrity framework. You will be expected to adapt to evolving priorities and ad hoc requests while ensuring our program's compliance through up-to-date knowledge of clinical coding standards. You will be a key contributor in program strategy, leveraging clinical expertise to identify new opportunities to ensure payment accuracy and assist in driving new project initiatives.

You should get in touch if:

• You hold a CCS or CIC certification (required).
• You have current or previous nursing/firsthand clinical experience or CDI certification (required).
• You have previous experience in the insurance industry.
• You have a deep understanding of CMS rules and regulations.
• You are technologically savvy with strong computer skills in Access, Excel, Visio, and PowerPoint. Knowledge of statistical methods used in the evaluation of healthcare claims data and SQL a plus.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover is reinventing health insurance by working to keep people healthier.

The Clover legal team is a small and nimble group that takes on novel issues that require creative solutions. You are joining a smart and scrappy group of in-house lawyers where you will proactively address legal matters that challenge you to think differently. As a key member of the team, you will work closely with the company’s business leaders to anticipate and develop legal solutions.

We're looking to hire a Senior Litigation & Product Counsel to our team! In this role you will be responsible for helping: (1) manage disputes with healthcare providers and vendors in connection with Clover’s Medicare Advantage business, including managing actual and threatened litigation, and bringing affirmative litigation, where appropriate, to protect the company’s interests; (2) partnering with the business to proactively manage litigation/regulatory risk across various areas, including core Medicare Advantage plan operations, and development and sales of our flagship SaaS product, Counterpart Assistant.

As a Senior Litigation & Product Counsel, you will:

• Be the primary legal partner for the Company’s Payment Integrity, and Special Investigations Unit.
• Collaborate with the Counterpart Assistant product team on feature development.
• Provide the company’s Medicare Advantage and Counterpart Health businesses with practical day-to-day legal advice regarding Centers for Medicare and Medicaid Services (“CMS”) regulations, the Anti-Kick Back Statute (“AKS”), and the False Claims Act (“FCA”).
• Proactively identify areas of litigation and regulatory risk, and develop strategies to mitigate such risk.

Success in this role looks like:

• You have excellent communication and interpersonal skills, both oral and written.
• You are detail-oriented and a dynamic team player who thrives in a fast-paced environment.
• You enjoy working in a transparent and collaborative environment with changing priorities.
• You have the ability to effectively present and analyze information and respond to questions from team members and management.
• You are comfortable with ambiguity and thrive on crafting creative solutions to problems.
• You can identify and create processes with cross functional business partners.

You should get in touch if:

• You have a J.D degree from an accredited law school
• You have at least four years of litigation, investigations, and/or product counseling experience at a large law firm
• You have experience working with health insurance clients, especially in the managed care space, and are familiar with the AKS, FCA, and CMS regulations
• You have experience helping clients develop strategies to mitigate litigation and regulatory risk

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

The Payment Integrity team is a group of innovative thinkers sitting at the intersection of Clover's provider network, claims, and technology teams. The Payment Integrity team ensures that Clover pays claims in an accurate manner, with a particular focus on reducing inappropriate medical spending.

As a Payment Integrity Senior Analyst, you will be responsible for identifying, researching, developing, and maintaining a portfolio of medical cost savings opportunities. This position will leverage strong technical knowledge to build complex SQL queries to size and ultimately deploy high-value individual cost-savings concepts as well as assist with the identification of these audit opportunities.  In addition, the Senior Analyst will be responsible for the creation of monthly, quarterly, and annual Payment Integrity financial reports as well as ad-hoc reports to support operations.

As a Payment Integrity Senior Analyst, you will:

• Identify, develop, and deploy a portfolio of cost-saving concepts and initiatives that drive specific and measurable results for Clover.
• Translate individual concepts into SQL code that can be deployed in an automated fashion against Clover's pending and/or paid claims data.
• Support existing and develop new medical record review and administrative hold concepts/edits to drive specific and measurable results.
• Lead cross-functional discussions with billing experts, clinical staff, and operations managers to translate complex claims data into operational improvements. 
• Train other members of the team to create SQL code for minor reporting or quick analysis. 
• Support the team with daily operational tasks such as triaging Salesforce tickets, assisting with audit letter creation, and reimbursement processing.
• Influence senior leadership to adopt new policies, procedures, concepts, and initiatives to drive claims payment accuracy and medical cost containment.
• Act as a subject matter expert on all things data-related, including claims, enrollment, and clinical. Partner with data and engineering teams to investigate data issues when they intersect with payment integrity processes.
• Generate monthly, quarterly, and annual payment integrity financial reports as well as ad-hoc reports to support operational functions.

Success in this role looks like:

• How is success measured in the first 90 days?
  • Data Fluency: Gaining a deep understanding of Clover’s specific claims, enrollment, and clinical data schemas.
  • Technical Integration: Demonstrating proficiency in the tech stack, including expert-level SQL and GitHub protocols (branching, merging, and pull requests).
  • Initial Concept Development: Translating at least two net-new medical cost-saving concepts into functional SQL code for automated deployment.
• How is success measured in the first 6 months?
  • Portfolio Growth: Owning and maintaining the full portfolio of Clover’s automated cost-saving concepts.
  • Reporting Autonomy: Generating accurate monthly and quarterly Payment Integrity financial reports with minimal oversight.
  • Cross-Functional Influence: Leading discussions with clinical staff and billing experts to turn complex data into actionable operational improvements.
  • Workflow Optimization: Effectively leveraging AI-assisted tools to accelerate query writing and data cleaning, showing an increase in team velocity.
• How will success be measured in the future?
  • Subject Matter Expertise: Being the "go-to" person for the data and engineering teams when payment integrity processes intersect with broader data issues.
  • Policy Evolution: Successfully advocating for and implementing systemic changes to claims payment policies based on your data-driven insights.
  • Scalability: Developing a robust library of automated audits that require minimal maintenance while catching high-value payment errors at scale.

You should get in touch if:

• You have experience working with complex processes in a technical environment and synthesizing data for senior leadership.
• You have 2+ years of experience with expert-level SQL proficiency and a deep background in healthcare claims analysis. 
• You are expert at leveraging AI-assisted workflows to accelerate complex query writing and data cleaning. Highly skilled in translating claims data into actionable insights using Excel, Visio/Lucid, and Google Suite.
• You hold a BA/BS degree or equivalent experience along with 5+ years of experience in the data and analytics space.
• You have 2+ years of experience working in healthcare data, preferably Medicare related.
• You have experience with GitHub (branching, merging, pull requests) and move-to-production protocols.
• You have a working knowledge of CMS rules and regulations.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

We don't just provide health insurance—we deliver the kind of healthcare that people deserve. The Actuarial team at Clover is made up of collaborative and strategic thinkers who are excited about the impact technology can have on healthcare. We sit at the intersection of data, finance, and clinical strategy, translating complex insights into decisions that directly improve member outcomes and company performance. In this role, you will partner and help support a core area of responsibility for our Actuarial team, contributing to high-visibility work that informs revenue, pricing, and long-term growth strategy.

We're looking for a tech-savvy actuarial analyst interested in enhancing Clover’s ability to make smart, data driven business decisions to join our team. You will work with large, complex healthcare datasets and leverage automation to improve accuracy, efficiency, and transparency across actuarial processes. This is an opportunity for someone who enjoys solving ambiguous problems, building scalable tools, and seeing their work directly influence financial and operational strategy.

As a Senior Actuarial Analyst, you will:

• Maintain internal CMS HCC and RxHCC models for calculating member level risk scores.
• Support the monthly close process, including the development of actuarial risk adjusted revenue accruals and analysis of results.
• Build reports to track ROI on various risk adjustment initiatives.
• Support actuarial teams in the development of risk scores for forecast and bidding purposes.
• Provide actuarial support on a wide variety of topics including risk adjustment, pricing, forecasting, reserving, trend analysis, and value-based care.
• Communicate analysis, findings, and supporting data meaningfully to leadership and partnering teams.
• Build automated actuarial tools and data pipelines.
• Support compliance under Sarbanes Oxley, including through process and tool design, peer review and control testing.
• Be accountable for key work products under the supervision of experienced actuaries.
• Collaborate with internal departments, including but not limited to, Data Science, Finance, Actuarial, Operations, Provider Network Management, Engineering, and external vendors on risk adjustment activities.
• Be eligible to participate in Clover's Actuarial Student Program.

Success in this role looks like:

• Within the first 90 days: You will learn Clover’s CMS HCC/RxHCC models and accurately support monthly close and revenue accrual processes, deliver clear and reliable analyses using claims and EDS data, and identify opportunities to improve or automate actuarial workflows.
• Within the first 6 months: You will independently own components of risk score modeling, forecasting, and monthly close processes, build automated tools or dashboards that improve efficiency and insight, and provide actionable analysis to support bidding and risk adjustment strategy.
• Future success: You will drive accurate revenue projections, serve as a trusted Medicare Risk Adjustment partner, continuously enhance automation and financial controls, and contribute strategic insights that support value-based care and long-term growth.

You should get in touch if:

• You have at least one year experience in health insurance; Medicare experience is preferred.
• You have completed at least two actuarial exams.
• You have an interest in building automated tools around actuarial analysis and experience building analytic dashboards.
• You are a self-starter, have a high degree of internal drive and motivation, and desire to execute at a high level.
• You have two years experience with Medicare Risk Adjustment, CMS EDS submissions, and healthcare claims data.
• You have at least two years of programming experience. Examples include SQL, R, Python, SAS, VBA.
• You have an interest in building automated tools around actuarial analysis and experience building analytic dashboards.
• You are a self-starter, have a high degree of internal drive and motivation, and desire to execute at a high level.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

We don't just provide health insurance—we deliver the kind of healthcare that people deserve. The Risk Adjustment team at Clover is made up of collaborative and strategic thinkers who are excited about the impact technology can have on healthcare. In this role, you will partner and help support a core area of responsibility for our Risk Adjustment team, helping ensure the accuracy, integrity, and performance of our encounter data and risk adjustment operations. Your work will directly influence revenue accuracy, compliance, and our ability to reinvest in better care for our members.

We're looking for a tech-savvy individual who is interested in enhancing Clover’s ability to make smart, data-driven business decisions to join our team. This person thrives at the intersection of engineering, analytics, and operations, and is motivated by solving complex data challenges in a highly regulated environment. You are energized by building scalable processes, improving data quality, and collaborating cross-functionally to drive measurable impact.

As a Senior Data Analyst, Risk Adjustment, you will:

• Be responsible for the monitoring and management of the end to end data flow of data submissions to vendors and government agencies to mitigate data leakage and submission errors.
• Own the claim and supplemental submission workflow for Centers for Medicare & Medicaid Services (CMS) Encounter Data System (EDS) submissions.
• Develop data pipeline tracking reports and analyze, research, and resolve encounter data errors.
• Support the claim and supplemental submission workflow for CMS EDS submissions.
• Collaborate closely between the Engineering and Risk Adjustment teams.
• Assist with, track, and implement risk adjustment related initiatives and strategies.
• Maintain, update, and create policies, procedures, and other documentation around the encounter process.

Success in this role looks like:

• Within the first 90 days: You will develop a strong understanding of Clover’s end-to-end CMS EDS submission process, independently monitor data flows to vendors and CMS, identify and resolve encounter data errors, and build effective working relationships across Engineering and Risk Adjustment.
• Within the first 6 months: You will own the claim and supplemental submission workflow for CMS EDS submissions, proactively mitigate data leakage and submission errors, enhance tracking and reporting dashboards, and implement process improvements that strengthen data accuracy and operational efficiency.
• Future success: You will serve as a trusted technical partner to Risk Adjustment and Engineering, continuously optimize encounter data pipelines and controls, ensure high-quality and compliant CMS submissions, and drive scalable solutions that support accurate risk adjustment performance and business growth.

You should get in touch if:

• You have two years experience with Medicare Risk Adjustment, Centers for Medicare & Medicaid Services (CMS) Encounter Data System (EDS) submissions, and healthcare claims data.
• You have at least two years of programmers experience using SQL, Python, and R.
• You have experience with building operational level dashboards.
• You are a self-starter, have a high degree of internal drive and motivation, and desire to execute at a high level.
• You are relentlessly focused on serving the needs of diverse business customers.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover is building a next-generation financial intelligence capability that combines deep healthcare domain expertise with advanced AI/ML. We are seeking a high-level technical leader to serve as a strategic bridge across the enterprise—partnering with Actuarial, Payment Integrity, Product, Finance, and Medical Economics to optimize enterprise performance.
We are looking for a practitioner with a strong foundation in health insurance economics and government programs (Medicare Advantage, Medicaid, or ACA), who can apply AI/ML to the complex financial and operational levers that drive payer success.

The Role: Strategic Cross-Functional Leadership
In this role, you will act as a technical engine for Clover’s financial strategy. Rather than working in a silo, you will serve as a high-level lead, providing the AI/ML direction and technical support necessary to empower various disciplines across the organization. You will be the connective tissue between raw data and enterprise-level strategy, helping diverse teams identify financial risks, improve revenue accuracy, and build the analytical frameworks required to forecast and intervene with precision.

• Lead AI Strategy for Financial Performance: Design and deploy high-impact AI/ML models that identify financial risks and opportunities across payer operations.
• Support Payment Integrity & FWA: Partner with the PI team to enhance in-house pre- and post-payment claims detection. Use ML, anomaly detection, and graph-based approaches to help teams identify billing irregularities and automate FWA detection.
• Advance Revenue Integrity: Create predictive solutions to improve revenue accuracy and integrity, including models for encounter quality and related financial data streams.
• Support Medical Cost Analysis: Build the tooling and models that help Actuarial and Medical Economics teams identify anomalies, unusual utilization patterns, or provider behavior shifts, providing the analytical backbone for precise intervention.
• Bridge Domain & Production: Operate as a hands-on leader who can frame ambiguous business questions from various stakeholders, connect them to underlying payer economics, and turn them into production-ready solutions.

• You have 5+ years of experience in a highly quantitative, hands-on role (Actuarial Science, Healthcare Data Science, or ML Engineering) with a track record of shipping production-grade analytical or AI solutions.
• You possess Government Programs Exposure: Direct experience or exposure to health insurance economics, claims, and risk adjustment within Medicare Advantage, Medicaid, or ACA/Marketplace environments.
• You have Modern AI Experience: Experience with LLMs or Generative AI in healthcare or insurance workflows, particularly where explainability, auditability, and operational adoption are critical.
• You are Technically Fluent: High proficiency in Python and SQL, with practical experience developing, deploying, and maintaining AI models in an operational environment.
• You possess Business Intuition: You understand the "why" behind the numbers—you can connect a data anomaly to its underlying financial or actuarial impact without needing a translator.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

#LI-Remote

Clover is reinventing health insurance by working to keep people healthier. We are a Medicare Advantage plan working to develop deeper insights to drive better outcomes for our members through our integrated technology platform. We rely on our abilities to integrate standard health plan data with clinical information from provider health information systems. The Medical Management team is at the center of this work, ensuring our members receive high-quality, appropriate care.

We are looking for an extremely detail-oriented Medical Director with a strong background in Payment Integrity (PI) and Utilization Management (UM). This is a full-time, hands-on role for someone who thrives "in the weeds" and enjoys the challenge of deep medical record review. You will be responsible for using your discerning clinical judgment to ensure medical necessity, appropriate utilization, and payment accuracy. This position reports to the Chief Medical Officer, Medicare Advantage (CMO).

As a Medical Director, Payment Integrity & Utilization Management, you will:

• Perform detailed, medical record reviews (e.g., 30-day readmissions) to ensure documentation supports the services rendered and aligns with medical necessity guidelines.
• Apply your clinical expertise to review and validate clinical decision-making by vendors and providers to ensure proper reimbursement for services provided.
• Coach and train other clinical decision-makers, helping them improve the proper selection and application of medical necessity guidelines.
• Leverage your expertise in peer review committees to support and contribute to quality improvement teams and initiatives.
• Serve as the key clinical leader for cost containment initiatives, collaborating with data analytics, claims, and FWA departments to investigate and act on aberrant trends.
• Champion initiatives to reduce unnecessary hospital days, avoidable ER visits, and inappropriate high-cost drug utilization.
• Collaborate with providers through periodic case reviews to ensure consistent and standardized decision-making.

Success in this role looks like:

• By 90 Days: You have onboarded and familiarized yourself with company policies, workflows, and the specific PI/UM review processes. You've begun building rapport with the Medical Management team and key stakeholders. You are participating in case reviews with oversight, demonstrating your meticulous attention to detail and learning the technical tools.
• By 6 Months: You are autonomously managing a significant volume of complex case reviews, making independent clinical decisions aligned with company guidelines and medical standards. You are identifying opportunities for process improvements in the PI and UM review process and are actively collaborating with the interdisciplinary team.
• Ongoing: You are recognized as a subject-matter expert in Payment Integrity and medical necessity review, handling the most complex or high-stakes cases with high accuracy. You are playing a key role in shaping review strategies and guidelines and driving continuous improvement in our quality assurance processes.

You should get in touch if:

• You are an MD or DO with a valid, unrestricted license to practice medicine in a US State.
• You are Board Certified, preferably in Internal Medicine, Family Medicine, or Emergency Medicine.
• You have at least 5 years of clinical experience, including inpatient experience.
• You have strong experience in Payment Integrity and Utilization Management/Review and a solid understanding of Medicare Advantage.
• You have experience or expertise with peer review committees.
• You are extremely detail-oriented and meticulous, and you genuinely enjoy digging into medical records to find the "needle in the haystack".
• You possess discerning clinical judgment and an investigative, problem-solving mindset.
• You thrive in collaborative, cross-functional settings and have strong proficiency with technology.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $270,000 to $300,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

#LI-Remote

As a Food Service Assistant at Bezos Academy, you’ll help provide nutritious, compliant meals to children at our tuition-free, Montessori-inspired preschool and provide direct support with a variety of additional tasks both in and out of the classroom. You will manage all aspects of food preparation and service with strong attention to detail, organization, and adherence to safety protocols. Key responsibilities include preparing CACFP-compliant menus, placing food orders and managing food costs, receiving and verifying food deliveries, ensuring all meals are delivered to classrooms on time, and managing all clean-up, organization, and documentation. Assuming full ownership of the kitchen and food operations at the school, you will serve meals in accordance with USDA requirements, Bezos Academy policies, and local childcare regulations.

Beyond the kitchen, you will assist school staff and administration with a variety of tasks including inventory checks, laundry, and other ad hoc duties. As needed, you will also occasionally step into classrooms to provide direct supervision and support to the children. You will become an integral part of your school team working to improve processes and provide an excellent preschool experience where we nurture every child’s full potential. 

LOCATION

We are actively hiring part-time Food Service Assistants at our Mesa, Arizona preschools with an expected start date of August 2026: 

• Mesa – Adobe Hills (1001 N Power Road, Mesa, AZ 85205)

SCHEDULE, BENEFITS, & COMPENSATION

• This is a part-time, non-exempt/hourly position requiring a minimum of 25 hours per week, with occasional opportunities to work additional hours based on school needs.  
• You will work a five-hour shift, Monday through Friday, totaling 25 hours per week. Specific school schedules are determined by school leaders when considering all staff, classroom, and community needs, but are currently expected to be 7:30am-12:30pm. 
• Compensation for this position is $19-$28 per hour. The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and who demonstrate strong performance over time. Starting compensation will vary by qualifications and prior experience. 
• Benefits include paid sick (care) time, accrued based on hours worked, and a 401(k) plan with a 4% employer contribution match.  

MINIMUM QUALIFICATIONS  

• Age 18 with high school diploma or GED  
• Ability to pass background checks and complete all trainings required by the Arizona Department of Children, Youth, and Families upon hire
• Knowledge of cooking methods and procedures, including various types of preparation
• Ability to lift up to 50 pounds, stand for long periods of time, and perform a variety of repetitive tasks to prepare and serve food safely
• Experience working in an institutional or highly regulated kitchen/food setting with a clear understanding of food preparation best practices and protocols
• Active and current food worker card
• Understanding of Arizona food and beverage worker manual
• Ability to speak, read, and write English fluently
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

PREFERRED QUALIFICATIONS  

• Experience working within the guidelines of the US Department of Agriculture and Child and Adult Care Food Program (USDA/CACFP)
• Two or more years of experience working in a school (preschool, early childhood education, daycare, or K-12 environment) or similar kitchen setting
• Working knowledge of food allergens, intolerances, preferences, and accommodations
• Prior experience as an Assistant Teacher in a preschool setting
• Associate’s degree in Early Childhood Education or two years of post-secondary coursework in Early Childhood Education
• Experience with Montessori pedagogy
• Experience with children with special needs
• Fluent in Spanish

RESPONSIBILITIES

NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Food Service Assistant.

Food Service and Site Operations

• Place weekly food orders with the vendor based on student attendance trends and food waste analysis
• Receive and verify daily food deliveries to ensure accuracy with order quantities and alignment with the approved menu. If meals are non-compliant, follow the Emergency Food SOP
• Manage all aspects of routine vendor performance to ensure the vendor is meeting or exceeding expectations
• Ensure all meals served to students are compliant and document any menu changes on menu
• Track food consumption and waste daily to ensure food costs remain as lean and efficient as possible
• Prepare and serve meals and utensils to classrooms for each scheduled meal service
• Maintain compliance with strict food hygiene and safety protocols at all times and maintain compliance with all state and local jurisdictional requirements
• Ensure the kitchen, equipment, serving utensils, cookware, and dishes are consistently cleaned, sanitized, and well-maintained
• Manage and organize food inventory, including proper labeling, dating, rotating stock, and discarding items nearing expiration in accordance with food safety guidelines
• Record and log food temperatures prior to each meal service to ensure compliance with safety regulations
• Accommodate children’s special dietary needs, including allergies, medical restrictions, and cultural or religious food requirements
• Assist in serving meals during family engagement and school events as needed

Added responsibilities if food is prepared on-site:

• Place weekly groceries orders based on the menu and current inventory
• Receive and verify food delivery and follow up with vendor if food delivered is incorrect based on the order or spoiled
• Prepare meals according to the planned menu and adapt recipes for dietary restrictions (allergies, religious diets, vegetarian, etc.)
• Prepare meals on a schedule (breakfast/lunch/snack)
• Adapt the menu (make substitutions) to avoid food spoilage and waste following the Menu Substitution SOP
• Help plan menus that are nutritious, budget-friendly, and appealing to students

Added responsibilities if school is under CACFP:

• Ensure vendor provides a delivery receipt and keep it for 3 years
• Children receive the appropriate portion sizes for each meal pattern component by providing correctly sized serving utensils and clearly communicating the required serving sizes to classroom staff upon meal delivery
• Review meal counts for accuracy and upload into SharePoint weekly
• If there are any menu substitutions, provide the necessary menu-supporting documentation (CN label, product formulation statement, Nutrition Facts, standardized recipe)
• Attend the required annual sponsor CACFP training that includes meal pattern, reimbursement, meal counts, claims, recordkeeping, and civil rights
• Clock in/out of Workday based on food-related responsibilities

Classroom Support

• Provide classroom coverage as needed
• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Provide 1:1 support for children who are experiencing big feelings
• Develop positive relationships with children

Other

• Assist the Head of School and school staff in other operational duties in the school as necessary when the kitchen work is complete (e.g., support with laundry, front desk support, and other duties as assigned by the Head of School)
• Participate in team meetings, center activities, and staff development

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

Purpose

Accelerate execution of mission critical legal workstreams; assure high fidelity execution of corporate governance tasks; mature legal and compliance functions.  

The Role

• Manage cap table and track equity transactions  
• Draft and maintain corporate documents including board and shareholder consents, resolutions, meeting minutes, transactional closing binders, agreements, etc. 
• Circulate shareholder notices and company disclosures to relevant equity holders in compliance with Delaware corporation law and SEC rules 
• Support with preparing documents for board meetings, financial transactions, stock transfers and employee equity grants 
• Coordinate and track signatures on board consents, agreements and transactional documents 
• Assist with formation and maintenance of new corporate entities, both domestic and international 
• Manage and track annual corporate obligations and filings  
• Complete filings in connection with compliance with securities laws, including Blue Sky 
• Assist with KYC review and sanctions screenings   
• Track investor records, rights, and obligations 
• Support negotiation and management of basic commercial agreements 
• Produce documents and templates related to the development and implementation of corporate policies 
• May also work on other matters including insurance, contract management, and general legal support 

Basic Qualifications

• Ability to lawfully access information and technology that is subject to US export controls
• Bachelor's degree 
• 5+ years of experience working as a paralegal or legal analyst in a law firm or in-house legal, corporate secretary and/or corporate finance department 
• Experience managing corporate cap tables preferably in Shareworks or Carta platforms  
• Basic understanding of stock options, restricted stock units, etc., and related vesting schedules 
• Excellent judgment and organizational skills 
• Excellent verbal and written communications skills, including ability to interact with colleagues at all levels of the corporate structure as well as investors and outside counsel 
• Ability to prioritize and handle numerous competing demands in a high-volume, fast-paced working environment 
• Ability to identify and resolve or escalate issues in a timely manner

Preferred Qualifications

• 10+ years of experience working as a paralegal or legal analyst in a law firm or in-house legal, corporate secretary and/or corporate finance department 
• Paralegal certificate 
• Notary Public 
• Experience with a mature private company 
• Experience with the formation and management of international entities 
• Experience with insurance related matters, including complying with requirements and processing claims 
• Communicating with and managing external service providers and outside counsel 

Work Environment

• This position is hybrid and based in our Torrance, CA office. 

Compensation

At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S05 - S06 as evaluated through our interview process. 

• S05/Senior Paralegal: $89,970- $123,710
• S06/Lead Paralegal: $103,900- $142,860

Why now

Demand for Cerebras inference is high and climbing. We need ever-more power-ready data center capacity to meet demand for the world’s fastest inference solution. Project facts often change as providers work through power, site, capital, design, security, and schedule issues. This work shapes customer delivery, capital use, and risk for years. The job demands a hands-on deal leader who can separate real capacity from optimistic claims and keep priority transactions on track.

Role at a glance

• Own the data center capacity pipeline across North America, Europe, and other priority markets.
• Source and evaluate data center providers, developers, colocation sites, expansion projects, and partner-led capacity.
• Lead commercial work from first qualification through diligence, internal approval, customer review, signature, and handoff.
• Diligence power, site control, permits, design, security, operations, financing, and schedule claims.
• Ensure compliance with regional regulations, permitting requirements and mitigate reputation risk.
• Accountable for aligning business functions (legal, finance, procurement, etc.), internal delivery teams (networking, infrastructure, operations, security, etc.), executive, and customer teams to qualify and execute partnerships.
• Build a team to execute at “the speed of light”

What you will build

• A repeatable data center acquisition system that turns credible supply into signed capacity.
• A qualified pipeline with clear views of location, capacity, timing, provider, commercial status, diligence status, and risk.
• Diligence standards that test provider claims before Cerebras commits company time or capital.
• Executive and customer deal summaries that state the facts, risks, decisions, and next steps.
• Term and negotiation standards that give teams a shared baseline.
• Assets and rituals that expose blockers early and keep owners accountable.
• Deal evaluation framework and metrics (inclusive of total cost of ownership) enabling high velocity decision making

What you will own

• Market coverage: Build relationships with data center providers, developers, infrastructure partners, power partners, and other sources of capacity.
• Opportunity qualification: Decide which opportunities deserve company time, technical review, legal work, customer review, and capital.
• Commercial work: Lead negotiations and contract work with clear business goals, risk tradeoffs, and timelines.
• Diligence: Collect facts from internal experts and outside parties across power, site, design, security, operations, finance, legal, and customer requirements.
• Risk calls: Identify the risks that matter, ask providers to prove their claims, and make clear recommendations.
• Customer review: Prepare summaries, surface open issues, manage review cycles, and make sure customer requirements shape the deal before signature.
• Path to close: Maintain owner-based close plans, move decisions through the company, and prevent stalled deals.
• Executive updates: Give concise answers on what is real, what blocks signature, who owns the next step, and what requires a decision.

What success looks like in the first 6 to 12 months

• Cerebras has a current, prioritized, and trusted view of all active capacity opportunities.
• Priority deals have owners, open issue lists, close plans, and escalation paths.
• Cerebras signs strong opportunities and pauses or kills weak ones based on facts.
• Providers prove power, site, financing, technical, security, and schedule claims before Cerebras commits.
• Internal and customer reviews move faster because deal materials state the facts, risks, and decisions.
• Teams reuse diligence standards and negotiation standards across deals.
• Cerebras can forecast capacity by site, region, provider, and delivery window.
• Leaders know which capacity is real, which deals will close, and which risks need action.

What we look for

• We want a data center deal leader with infrastructure judgment, commercial skill, and a bias for facts. You have closed complex infrastructure transactions and can work credibly with data center, power, finance, legal, technical, security, operations, and customer teams.
• 10+ years of relevant experience in hyperscale data center acquisition, cloud infrastructure sourcing, colocation leasing, site selection, data center development, infrastructure business development, power or site acquisition, strategic sourcing, or infrastructure finance.
• You have led high-value data center, cloud infrastructure, or critical infrastructure transactions.
• Strong grasp of data center capacity drivers: power, cooling, network, site readiness, permits, security, operations, provider credibility, and delivery timing.
• Credibility with legal and finance leaders on complex commercial risk.
• Credibility with technical, security, and operations experts. You can turn their input into business decisions.
• Clear executive communication. You can summarize a complex deal in one page, name the decision, and recommend the path.
• Strong ownership. You create structure, assign owners, escalate early, and close loops without perfect process.
• Sound risk judgment. You know when to push, when to slow down, and when to walk away.

Ways to stand out

• Experience at a hyperscaler, AI infrastructure company, cloud provider, data center developer, wholesale colocation provider, infrastructure investor, or power infrastructure company.
• Experience with AI, GPU, HPC, or other high-density compute environments.
• Familiarity with North American and European data center markets.
• You have assessed utility power, interconnection status, temporary power, backup power, or power-constrained markets.
• You have worked on deals that require customer review, confidentiality controls, or public-company disclosure discipline.
• You have built acquisition processes, diligence workflows, executive reports, or commercial standards from scratch.
• CDCDP or similar data center credentials.

Location

In-person at Cerebras headquarters in Sunnyvale, California. Expect travel to sites, data center providers, developers, partners, and customer meetings.

We are looking for an embedded software engineer to join the IoT group that builds the software for the microcontroller-based sensor hardware designed and manufactured in-house. Our products offer an interesting engineering challenge: microcontrollers with just a few hundred kilobytes of RAM and code space must collect data from sensors such as accelerometers and GPS, communicate with back-end systems over the Internet and nearby devices with Bluetooth, perform over-the-air upgrades with new firmware, and manage cryptographically-secured storage – all while using so little power that they can run for years on a battery. 

CMT is looking for a Senior Embedded Software Engineer to help us change the world. CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide. We build AI to solve some of the most difficult challenges in mobility — understanding and reducing risk, detecting crashes, and getting people life-saving help. The problems are hard. The impact is real. No matter your role, your work will matter at CMT.

Responsibilities: 

• You will be collaborating with colleagues in the firmware group as we build new features and entirely new products together: deciding on the right software architecture, writing code and tests, measuring key metrics such as power use, and keeping the codebase healthy in the face of increasing complexity. You will participate in the entire design process as our software group negotiates with product managers and hardware engineers to find the intersection between what’s technically feasible and what customers want. 
• Complete any additional tasks as they arise 

Qualifications: 

• Bachelor’s degree or equivalent years of experience and/or certification in a related field 
• 4+ years of relevant professional work experience 
• Absolute fluency in C, C++, and Python programming 
• Strong experience with systems software issues – e.g., race conditions, memory management
• Experience working at the boundary of hardware and software – e.g., interrupt handling, device driver development, bringing up untested hardware 
• Comfortable with the Linux command-line 
• Comfortable with git 
• Track record of writing clean, readable, testable code 
• Be nice. We’re nice, and it’s not fun to work with people who aren’t 
• Have a “leave things better than you found them” philosophy. For example: If you’re adding a new feature and discover that it would be cleaner to refactor some code first, do the refactor
• Good engineering taste: for example, finding the right balance of spending time on code health vs. making forward progress on new features in the face of deadline pressure

Nice to Haves:

• Experience with one or more RTOS platforms (FreeRTOS, Zephyr, or similar) including task management, synchronization primitives, and real-time scheduling
• Experience with ARM Cortex-M families specifically (e.g., STM32, Nordic nRF, Infineon PSoC, Microchip SAM)
• Proficiency with hardware debugging tools — JTAG/SWD debuggers, logic analyzers, oscilloscopes, and power profilers
• Comfortable reading schematics, datasheets, and reference manuals
• Experience with embedded build systems, cross-compilation toolchains, and linker scripts
• Experience with platform or MCU migration projects, including hardware bring-up on new silicon
• Background in electrical engineering or hands-on PCB-level debugging
• Familiarity with secure boot, firmware signing, and hardware security modules
• Experience with BLE 5.x specifications and protocol stack porting
• Experience with Amazon Sidewalk, LoRa/LoRaWAN, or cellular (LTE-M, NB-IoT)
• Knowledge of EU Cyber Resilience Act (CRA) or similar regulatory compliance frameworks
• Experience with devicetree, Kconfig, or similar hardware abstraction mechanisms
• Contributions to open-source embedded projects (Zephyr, FreeRTOS ecosystem, etc.)

Compensation and Benefits:

• Fair and competitive salary based on skills and experience, and annual performance bonus
• Equity may be awarded in the form of Restricted Stock Units (RSUs)
• Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
• Unlimited Paid Time Off including vacation, sick days & public holidays
• Flexible scheduling and work from home policy depending on role and responsibilities

Base Salary Range

• The base salary range for this position is: $130,800 to $163,600. This range is specifically for Cambridge, MA

Additional Perks:

• Work on a mission with real impact: crashes prevented, injuries avoided, lives protected around the world
• Join an industry leader — 65 million drivers protected, powering 140+ programs across 25 countries
• Be part of the team inventing the future of mobility and road safety
• Move fast, own outcomes, do work that matters
• High ownership, small teams, and direct access to leadership — no layers between your work and its impact
• Unlimited PTO, flexible scheduling, competitive salary, annual performance bonus, RSUs, and full benefits including medical, dental, vision, and 401k match
• Summer Fridays
• Join one of our employee resource groups: Black, AAPI, LGBTQIA+, Women, Book Club, and Health & Wellness
• Comprehensive wellness, education, and employee assistance programs

Commitment to Diversity and Inclusion:

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. 

We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team. 

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA. To learn more, visit www.cmtelematics.com and follow us on X @cmtelematics.

About Cambridge Mobile Telematics:

Cambridge Mobile Telematics (CMT) is the world’s largest telematics and AI company for safer mobility. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell Fusion®, proactively identifies and reduces driving risk, leading to fewer crashes and injuries. To date, CMT’s technology has helped prevent over 126,000 crashes worldwide. CMT enables partners to measure risk, detect crashes, provide life-saving assistance, and streamline claims. Headquartered in Cambridge, MA, CMT operates globally with offices in Budapest, Hungary; Chennai, India; Seattle, Washington; Tokyo, Japan; and Zagreb, Croatia. Learn more at www.cmt.ai.

At Tend, we’re building a dental experience that’s human. Behind every great member experience is a team ensuring accuracy, efficiency, and transparency in the financial side of care. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise.

We’re looking for an RCM Accounts Receivable Analyst to help resolve unpaid insurance balances, analyze account discrepancies, and maintain accurate ledgers. This role focuses on ensuring timely collections, preventing revenue leakage, and supporting process improvements through strong attention to detail and collaboration with internal teams.

This is a hybrid role working on-site in Nashville a few days per month

What You’ll Do

• Follow up on outstanding insurance balances through payer portals, phone outreach, and claim status inquiries.
• Identify and resolve claim denials, underpayments, or posting errors.
• Reconcile account discrepancies and ensure accurate application of insurance and member payments.
• Document all actions and communications in the practice management system for audit and compliance purposes.
• Review member ledgers for accuracy and completeness.
• Partner with studio teams and other RCM functions to resolve claim-related issues and identify recurring trends.
• Conduct root cause analysis on recurring denials or aged claims and recommend process improvements.
• Support implementation of workflow updates that enhance efficiency and accuracy.
• Assist with audits, reporting, and special projects as needed.

Who You Are

You embody our Tend values and demonstrate key competencies that support accuracy, teamwork, and ownership. At Tend, our values guide how we hire, collaborate, and deliver care.

• Tend to Others – You deliver accurate, thorough work and follow up with payors and teammates to ensure issues are resolved with care and efficiency.
• Be Brave Enough to Lead – You take ownership of your accounts, raise questions when you see discrepancies, and communicate openly about risks or opportunities for improvement.
• Savor the Ride – You maintain a positive, professional attitude even during repetitive or challenging work, contributing to a steady, collaborative team culture.
• Embrace Our Differences – You communicate clearly and respectfully across diverse teams and stakeholders, adapting your style as needed to build trust and alignment.
• Rooted in Growth – You seek to understand the “why” behind payer rules and workflows, applying feedback to improve your skills and help the team grow.

Role-Based Competencies

• Strengthen the Team – You collaborate with peers and share information to keep processes consistent and efficient.
• Decide with Clarity – You exercise sound judgment in resolving balance issues and know when to escalate for guidance or support.
• Deliver on What Matters – You meet accuracy and productivity targets, consistently ensuring that account resolution aligns with quality and compliance standards.

What You Have

• 1+ year of experience in accounts receivable, billing, or revenue cycle management—dental experience preferred.
• Proficiency in navigating payer portals and understanding EOBs, denials, and remittance processes.
• Fundamental knowledge of insurance verification, claim submission, and payment posting workflows.
• Strong attention to detail and organizational skills.
• Basic proficiency in Excel or Google Sheets (sorting, filtering, pivot tables).
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Familiarity with HIPAA regulations and healthcare privacy standards.
• Ability to work a hybrid schedule onsite in Nashville, TN a few days per month

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - Our 401(k) plan, because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.

#LI-hybrid

We deliver a connected healthcare experience for over a quarter million members and 60+ companies across the nation who want the best for their employees. We've got a ton of interesting problems to solve around data pipeline design and implementation, data architecture and modeling, distributed systems, and more. If you're passionate about tackling hard problems while making a real difference in the world, we'd love to talk!

What you'll do: 

• Data Infrastructure Orchestration - Build and maintain cloud native infrastructure for Data Platform (AWS, Terraform)
• Data Pipelines - Create new pipelines and improve/maintain existing pipelines using Spark (Python, Pyspark, SQL)
• Data Modeling - Partner with analytic consumers to design logical and physical schemas, improve existing data models and build new ones
• Cross-functional Collaboration - Interface with Product, Engineering, Data Science, Analytics/BI, and Operations to understand their data needs, providing both consultative and data engineering solutions for consumers
• Build data expertise and own data quality across various business domains including healthcare claims and member experience
• Manage the Business Intelligence development lifecycle, from semantic model development and version control to user administration, ensuring high data quality and consistency from the pipeline through to the visualization layer.
• Enable fellow developers to “self-service” their data needs
• Leverage best in industry practices to build the next generation data ecosystem to collect, move, store and analyze data

To be successful in this role, you'll need:

• BS degree in Computer Science or related technical field, or equivalent practical experience
• 4+ years proven work experience as a data engineer, working with at least one programming language (e.g. Scala, Python/PySpark) plus SQL expertise
• 4+ years experience with schema design, dimensional data modeling, and large-scale data warehousing architecture
• Expertise in building data pipelines through efficient ETL design, implementation and maintenance 
• Background working with distributed data systems such as Spark, Presto, Hive, and Redshift. Experience with BI platform administration and/or schedulers/workflow management tools (e.g. Airflow) a plus
• Excellent communication skills to collaborate with stakeholders in Engineering, Product, Data Science, Analytics/BI, and Operations

Pay Transparency Statement 

This is a hybrid position based out of our Plano office, with the expectation of being in office at least three weekdays per week. #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 115,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.

PURPOSE OF THE POSITION

The Accounts Receivable Specialist is responsible for managing all aspects of customer accounts receivable. This position collaborates closely with external customers and internal departments to ensure payments are received in a timely manner. This is a hybrid role based out of our Rocklin, CA headquarters, with in-office presence typically required on Tuesdays and Thursdays, with flexibility for additional in-office days as needed.

PRIMARY DUTIES / RESPONSIBILITIES

• Collaborate with multiple departments to manage accounts receivable, including milestone accounts, to ensure timely payments from customers through account statements, reconciliations, reminders, demand letters, and payment plans as needed.
• Manage and update the AR BI Report and other accounts receivable reports.
• Manage and maintain the A/R database, including all accounts receivable collection activity.
• Evaluate accounts receivable bad debt risks on a monthly basis and prepare write-off documents as needed.
• Support all company audits, including external auditors, internal auditors, and government agencies.
• Prepare documentation in the event of customer bankruptcy, including proof of claims.
• Manage Credit Security, e.g. UCC-1 filings, lien recordings, and associated renewals to secure the company's financial interests and collateral position.
• Assist Tax Manager with the collection and organization of documentation for tax filings, audits, and other supporting requirements.
• Support other accounting tasks such as Concur management, Amex reconciliation, check deposits, and accounts payable support as needed.
• Other duties as may be required or assigned.

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE

• Bachelor's degree or relevant years of experience in accounting or finance required.
• Minimum of 3 years of accounts receivable experience.
• SAP experience required.

OTHER SPECIALIZED SKILLS

• Strong analytical and problem-solving skills with experience in accounts receivable and customer credit management.
• Proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel.
• Excellent interpersonal, organizational, and written and verbal communication skills.
• Strong attention to detail and a high level of accuracy required.
• Knowledge of economic and accounting principles and practices.
• Proficiency in the English language, both written and verbal, is required.
• Working experience in an international company is a plus.
• Spanish and/or German language proficiency is a plus.

WE OFFER

• Salary range of $72,000 to $79,000 annually, dependent on experience and qualifications.
• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• Hybrid work schedule: in-office Tuesdays and Thursdays, with remote flexibility on other days.
• 401(k) plan with company match.
• Opportunities for professional development and training.

Noom is on a mission to help people live better, longer. We’re a consumer-led digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We’re a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, whether fully-remote or in one of our offices, you’ll see the impact of your work on the world.

Our Commercial Strategy and Operations Team

At Noom, the Commercial Strategy and Operations team is an agile group of operators and strategists within the Healthcare organization who partner across the entire business to unblock growth, scale best practices, and keep the engine running smoothly. We pride ourselves on rolling up our sleeves, supporting one another, and celebrating wins big and small.

Health plans and strategic partnerships are the growth engine behind Noom Health, our B2B business line. They give us the distribution power to put Noom's evidence-based behavior change programs into the hands of millions of covered lives — and generate meaningful cost savings and positive health outcomes for the plans and partners we serve. Every new client we activate represents a significant business opportunity and a chance to improve population health at scale. Flawless operations are what transform those opportunities into reality.

About the Role

As we continue to grow, we’re seeking a Client Operations Manager to own the day-to-day operations that keep our strategic partner programs running smoothly. You’ll serve as the primary client-facing point of contact for our channel partnerships and strategic accounts — translating complexity into clarity so our partners and their members have a seamless experience from launch through renewal.

You Will

• Own end-to-end partner onboarding and implementation tracking — drive timelines, manage dependencies, and ensure successful and timely go-lives across partners
• Serve as the primary operational point of contact for strategic and channel partners — owning onboarding requirements, technical integrations, eligibility file maintenance, and invoicing
• Drive key strategic initiatives, including optimizing the current operational stack, enabling partners to offer new Noom products
• Stand up and maintain eligibility operations — define file cadences, lead UAT cycles, monitor post-launch files, and manage ongoing updates
• Act as the connective tissue between partners, Engineering, and internal Operations — translating partner needs into actionable technical requirements
• Coordinate issue resolution across partners and internal teams — establishing SOPs and escalation protocols for eligibility, data, and billing issues
• Serve as the claims billing operations liaison — supporting RCM system setup and tracking/reporting on denials and CPT code trends
• Own partner reporting infrastructure — maintaining dashboards, leading QBR preparation, and setting/tracking SLAs
• Create and maintain partner documentation, playbooks, and implementation resources to ensure consistency and scalability

About You

If you’re interested in shaping the future of health by building the operational infrastructure that powers Noom’s most strategic partnerships, this role may be for you!

You Have

• 4+ years of experience in client operations, implementation, or revenue operations in healthcare or health tech
• Strong client-facing experience, with confidence working directly with external partners and health plan stakeholders
• Hands-on experience with API workflows, eligibility file operations, and data integrations
• Familiarity with claims billing concepts (e.g., CPT codes, denials management, RCM) is a strong plus
• Proven project management experience, including leading UAT cycles, maintaining RAID logs, and managing multiple go-live timelines
• Exceptional cross-functional communication skills, with the ability to translate technical concepts for non-technical audiences
• Experience with tools such as Salesforce, SFTP platforms, Asana or Jira, and data/reporting tools (Excel, Looker, or similar)
• A documentation-first mindset and enthusiasm for building scalable processes and structure

What Makes This Job Amazing

• Own a high-visibility, high-impact function at the heart of Noom Health’s B2B business
• Serve as the primary external face for major channel partners while shaping internal systems that enable scale
• Work at the intersection of healthcare, technology, and client experience on complex, meaningful challenges
• Join a fast-moving team expanding capabilities across claims billing and new product offerings

What You'll Earn and Enjoy

• Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value.
• Investment in your future. A 401(k) with company match to help you build long-term financial security.
• Time to truly recharge. Paid holidays, generous time off, Summer Fridays, and a company-wide Summer Break week so the whole team can unplug together.
• Care that covers it all. Access to top-tier medical plans for you and your family, including a premium-free plan option, alongside dental, vision, and life insurance.
• Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most.
• And more to help you thrive. Stock awards, a performance-based bonus, and exclusive access to Noom’s products, so you can grow with us, win with us, and enjoy what we build.

The base salary range for this position is $78,320-$103,680. Actual compensation is determined by job-related factors, including experience, skills, qualifications, and location. 

We have office locations in NYC and Princeton (hybrid schedule, 2 days per week on-site), and may consider candidates in other locations on a remote basis.

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding.

We’re more than a health tech company—we’re a movement. This belief extends to our culture: we empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health. With a strong remote culture, as well as offices in NYC and Princeton, we’ve been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz—including honors for technology and diversity.

Join us in shaping the future of health. You’ll be part of a passionate, mission-driven team working to make the world a healthier place—one habit at a time.

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities.

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Please ignore any messaging or communication from other domains (e.g. @noom.team). Noom will never ask you for personal payment, require you to purchase equipment, conduct an interview process or messaging exchange via Microsoft Teams, or extend a job offer without the completion of a multi-step interview process featuring a combination of phone, Zoom, and in-person interviews, as well as references. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to apply directly through our website.

Lead SAP Warranty Management Consultant

Initial term: 12 months

Location: Remote plus travel

Travel: 25-35% to the Midwest, primarily the Chicago and/or Milwaukee area.

We are seeking a Lead SAP Warranty Management Consultant to support an SAP S/4 Service implementation for an heavy machine / automotive client.

Experience required: 

• 4+ full life cycle Warranty Management projects 
• 15+ years of SAP CS and PM experience
• Configure and support Warranty Claim Management in SAP
• Work with business users to gather and analyze requirements for warranty processes
• Design and implement:
• Claim types (customer / vendor / internal)
• Claim processing workflows
• Status profiles and action controls
• Integrate warranty claims with:
• Service Orders (S/4 Service)
• SD (Sales & Distribution)
• MM (Materials Management)
• FI/CO (Finance & Controlling)
• Configure:
• Pricing procedures for reimbursements
• Output determination
• Action profiles and follow-up actions
• Handle claim settlement & reimbursement processing

This is an initial 12-month contract requiring 25–35% travel to the Midwest, primarily the Chicago and/or Milwaukee area.

Compensation & Benefits:

• Competitive hourly rate
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
  
  

About FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

#LI-Remote
#LI-FG

Job Details 

The ASA is responsible for profitable growth by increasing sales production and strengthening relationships with existing agencies. This critical role operates within the Openly sales organization by collaborating with team members to achieve onboarding support and account penetration, enabling rapid adoption of Openly’s product, increasing sales productivity, and maintaining account retention. Opportunities to join a team like this don’t come up often, so if this sounds right up your alley, keep reading and join our ever-growing team!

Key Responsibilities 

• Exceptional Agency Results
  • Drive exceptional results with agency partners for quality, growth, and retention.
  • Provide feedback about Rate, underwriting risk classifications within the local markets to product, underwriting, and other ASM partners
  • Delivery on key named account targets
• Be Loved
  • Frequent (>120/month) engagements with agencies that delight them
  • Increase policies sales per agent, agent engagement, agent net promoter score, retention, and quality of book
  • Administer incentives (where applicable) and contests aimed at increasing sales profitably
• Day-to-day activities
  • Engage with agents 120 times per month digitally with phone calls, zoom meetings, video messages, texts, etc. to drive profitable growth in accounts
  • Move agents within segments up-channel in quality and quantity of production
  • Collaborate and execute with peers in the market (Sr ASM / ASM / Insurance Product) to improve the results of agencies

Requirements

• 1+ years of experience with Property & Casualty Insurance with a strong background in sales
• A passion for helping partner agencies
• Must be able to multitask and problem-solve
• Available for some travel as needed
• Strong organizational, negotiation, and value-based selling skills
• Strong oral and written communication with the ability to manage large and small audiences, whether remote or in-person
• Experience in a high volume sales environment
• Strong sales results consistently exceeding revenue goals
• A customer-centric mindset with the ability to quickly establish trust and credibility
• Insurance product knowledge and the ability to gather additional knowledge rapidly
• Proficiency with Microsoft and Google products along with experience working with a CRM

Location: Remote (For Non-Local) or Hybrid (Local to NYC, Denver, or Charlotte) 

Position Summary:

The Account Manager, PBM is responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent.

Position Responsibilities:

• Partner with clinical account manager (CAM) and account executive (AE) to manage clients through the entire lifecycle from implementation through go-live and renewal on a designated book of business  

• Support implementation as a critical member of the client management teams with all day-to-day client requirements 

• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, override requests, demos and new implementations 

• Analyze incoming client requests and work with internal and external teams to complete required plan documentation 

• Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent 

• Lead pre- and post-implementation quality assurance and testing to validate coding accuracy 

• Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address 

• Travel requirements not to exceed 25% 

• Handle and resolve sponsor and member issues, escalating as needed 

• Research and respond to claims processing and system configuration inquiries 

• Coordinate integration of other data inputs into client management processes 

• Collaborate cross functionally to support general client operations, as required 

• Responsible for relationship management and contribution to successful NPS and Account Management Survey results, along with retention support 

• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. 

Qualifications:

• Undergraduate bachelor’s degree, with record of strong academic performance 

• 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare 

• Track record of building trusting internal and external relationships 

• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables 

• Experience working with structured and unstructured data 

• Proficient in Microsoft Office, SQL a bonus 

• Ability to balance multiple complex projects simultaneously 

• Exceptional written and verbal communication skills 

• Extremely flexible, highly organized, and able to shift priorities easily 

• Attention to detail & commitment to delivering high quality work product 

Visa Sponsorship: Capital Rx does not provide sponsorship to any candidates. This includes, but is not limited to those that require H1-B, TN, OPT, etc. Candidates must have authorization to work in the US at the time of application and throughout employment. 

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. 

Noom is on a mission to help people live better, longer. We’re a consumer-led digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We’re a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, you’ll see the impact of your work on the world.

Our Clinical Research Team

Noom’s Clinical Research team generates rigorous, fit-for-purpose evidence that advances our mission across our portfolio of health offerings. We design and execute high-quality clinical and real-world research that supports medication-adjacent care and behavior-change interventions, ensuring our programs are backed by credible science and aligned with regulatory, commercial, and product needs. Our work strengthens Noom’s external scientific reputation while driving internal innovation and growth.

About the Role

As we continue to grow, we’re seeking a Clinical Research Scientist to design and execute rigorous clinical and real-world research across Noom’s health programs. This is a senior individual contributor role responsible for flexing across evidence standards—ranging from medication-adjacent clinical research to consumer-facing evidence development—while maintaining methodological rigor and scientific credibility. You will translate complex scientific findings into actionable insights that inform product strategy, claims development, and commercial decision-making.

You Will

• Design and execute clinical trials, pragmatic studies, and real-world evidence (RWE) initiatives across behavioral programs and digital interventions
• Adapt study designs, endpoints, and levels of rigor based on business and regulatory requirements
• Execute research across traditional site-based clinical settings and decentralized/virtual environments
• Develop statistical analysis plans and oversee analytic execution with senior scientific review
• Identify and mitigate methodological risks related to bias, confounding, and interpretability
• Ensure analytic outputs are defensible for peer review, internal decision-making, and appropriate claims development
• Serve as lead or contributing author on peer-reviewed publications and scientific communications
• Collaborate with academic investigators and external partners on study design, execution, and dissemination
• Translate research findings into clear, defensible insights tailored to product, marketing, medical, and legal/compliance stakeholders
• Align research designs with downstream business use cases while upholding scientific integrity
• Represent Noom’s research function in cross-functional and external forums
  
  

About You

If you’re interested in shaping the future of health by generating rigorous, credible evidence that drives trust and growth across innovative health programs, this role may be for you!

You Have

• PhD with advanced training in clinical research methodology, behavioral science, and statistical analysis
• 5–7+ years of related experience designing and executing rigorous clinical studies
• At least 3 years of experience in an academic research setting preferred
• At least 3 years of experience in a corporate or for-profit environment (e.g., digital health, healthcare technology, life sciences) supporting evidence generation and claims development for consumer-facing products preferred 
• Demonstrated understanding of the biological and behavioral mechanisms underlying GLP-1–based therapies
• Hands-on experience executing clinical trials, including traditional site-based and decentralized/virtual designs
• Strong statistical expertise and experience overseeing end-to-end analytic workflows
• Proven ability to connect study design and outcomes to claims development and business decision-making
• A publication track record demonstrating methodological rigor and analytical excellence
• Experience securing federal or peer-reviewed grant funding
• Experience collaborating with academic teams and commercial partners
• Demonstrated success interfacing with product and marketing teams to meet business objectives
• Working knowledge of relevant regulatory and compliance frameworks 

What Makes This Job Amazing

• The opportunity to shape evidence strategy across innovative, high-impact health programs
  A highly visible, senior IC role with meaningful influence on product and scientific strategy
• The chance to publish, collaborate externally, and elevate Noom’s scientific credibility
• The ability to translate rigorous science into real-world health impact at scale

What You'll Earn and Enjoy

• Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value.
• Investment in your future. A 401(k) with company match to help you build long-term financial security.
• Time to truly recharge. Paid holidays, generous time off, Summer Fridays, and a company-wide Summer Break week so the whole team can unplug together.
• Care that covers it all. Access to top-tier medical plans for you and your family, including a premium-free plan option, alongside dental, vision, and life insurance.
• Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most.
• And more to help you thrive. Stock awards, performance-based bonus, and exclusive access to Noom’s products, so you can grow with us, win with us, and enjoy what we build.

The base salary range for this position is $145,000-$170,000. Actual compensation is determined by job-related factors, including experience, skills, qualifications, and location. 

This role is eligible for our NYC or Princeton office locations, operating on a hybrid schedule (2 days per week on-site).

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding.

We’re more than a health tech company—we’re a movement. This belief extends to our culture: we empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health. With a strong remote culture, as well as offices in NYC and Princeton, we’ve been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz—including honors for technology and diversity.

Join us in shaping the future of health. Whether you're remote or in-office, you’ll be part of a passionate, mission-driven team working to make the world a healthier place—one habit at a time.

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities.

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Please ignore any messaging or communication from other domains (e.g. @noom.team). Noom will never ask you for personal payment, require you to purchase equipment, conduct an interview process or messaging exchange via Microsoft Teams, or extend a job offer without the completion of a multi-step interview process featuring a combination of phone, Zoom, and in-person interviews, as well as references. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to apply directly through our website.

Noom is on a mission to help people live better, longer. We’re a consumer-led digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We’re a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, you’ll see the impact of your work on the world.

Our Legal Team
The Legal team at Noom plays a pivotal role in supporting our mission by ensuring our operations and practices are compliant, ethical, and in the best interest of our company and community. We’re trusted partners across the business, enabling innovation while mitigating risk.

About the Role
As we continue to grow, we’re seeking an Employment Attorney to support Noom’s evolving employment law needs across our diverse workforce. This role will help shape and sustain compliant, scalable employment practices for a hybrid team of corporate, remote, contract, and international workers, while also preparing us for potential legal considerations related to facility operations. 

You Will

• Provide legal counsel and strategic advice on a wide range of employment law matters, including hiring, performance management, terminations, employee relations, internal investigations, and compliance
• Support and advise on employee-related policies and programs, ensuring compliance with federal, state, and local employment laws and regulations
• Assist with internal investigations related to employee concerns, and advise on appropriate resolutions
• Partner closely with the People Team to support employee lifecycle events, including restructurings, disciplinary matters, accommodations, and leaves of absence
• Monitor developments in employment laws and regulations, translating them into actionable guidance for the business
• Collaborate with outside counsel as needed on employment-related litigation, claims, or regulatory matters
• Deliver proactive training and support to internal stakeholders on employment law topics and best practices
• Be a resource and contact at TMC for other legal question that require handling by other lawyers at Noom
  
  

About You
If you’re interested in shaping the future of health by ensuring our people practices are fair, legal, and aligned with our mission, this role may be for you!

You Have

• J.D. from an accredited law school and membership in good standing with a U.S. state bar
• 5+ years of relevant legal experience, including time spent at a top law firm and/or in-house legal department
• Deep knowledge of U.S. federal and state employment laws and regulations
• Experience working with diverse employee populations, including hourly workers, remote teams, contractors, and international personnel
• Exceptional judgment, strong communication skills, and the ability to translate complex legal issues into practical business solutions
• Experience managing sensitive employee relations matters and investigations
• A collaborative mindset and the ability to partner cross-functionally with HR, leadership, and other teams
• Strong organizational and prioritization skills in a fast-paced environment
  
  

What Makes This Job Amazing

• Opportunity to shape employment legal strategy at a mission-driven health tech company
• High-impact role across cross-functional teams
• Exposure to a broad range of employment issues in a hybrid business model
• Collaborative, values-driven culture committed to innovation and continuous learning

What You'll Earn and Enjoy

• Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value.
• Investment in your future. A 401(k) with company match to help you build long-term financial security.
• Time to truly recharge. Paid holidays, generous time off, Summer Fridays, and a company-wide Summer Break week so the whole team can unplug together.
• Care that covers it all. Access to top-tier medical plans for you and your family, including a premium-free plan option, alongside dental, vision, and life insurance.
• Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most.
• And more to help you thrive. Stock awards, performance-based bonus, and exclusive access to Noom’s products, so you can grow with us, win with us, and enjoy what we build.

The base salary range for this position is $136,800 - $184,800. Actual compensation is determined by job-related factors, including experience, skills, qualifications, and location. 

This role is based in our Lexington, KY office with a hybrid schedule (2 days per week on-site).

More About Noom
Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding.

Join us in shaping the future of health. Whether you're remote or in-office, you’ll be part of a passionate, mission-driven team working to make the world a healthier place—one habit at a time.

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities.

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Please ignore any messaging or communication from other domains (e.g. @noom.team). Noom will never ask you for personal payment, require you to purchase equipment, conduct an interview process or messaging exchange via Microsoft Teams, or extend a job offer without the completion of a multi-step interview process featuring a combination of phone, Zoom, and in-person interviews, as well as references. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to apply directly through our website.

About The Role

As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.

As a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objectives. You'll work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders - turning ambiguous problems into structured analyses, scalable processes, and clear recommendations. You'll bring analytical rigor to root-cause investigations, design workflows and tooling that improve efficiency and reliability, and own initiatives end-to-end from scoping through delivery. This role requires strong problem-solving skills, a builder's mindset toward operational design, and the ability to coordinate across teams to drive measurable outcomes.

What you’ll do at Headway

• Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders.
• Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain.
• Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities.
• Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority.

You’ll be great for this role if you:

• You have 5-7 years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required.
• You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity.
• You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows.
• You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards.
• You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication.
• You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action.
• You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare.

Compensation and Benefits:

The expected base pay range for this position is $105,400 - $155,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

Job Title: WIOA Job Developer 

Reports To: Program Manager / Workforce Program Director

The WIOA Job Developer is responsible for building and maintaining strong employer partnerships to create subsidized work experience (WEX) and on-the-job training (OJT) opportunities for WIOA Youth participants, ages 16-24. This role connects job seekers to meaningful, career-path employment while ensuring full compliance with Workforce Innovation and Opportunity Act (WIOA) regulations. The Job Developer collaborates closely with case managers, participants, employers, and training providers to align workforce talent with labor market needs.

---

Essential Duties & Responsibilities

Employer & Business Engagement

● Develop and maintain relationships with local employers to secure WEX and OJT opportunities aligned with labor market demand.

● Conduct outreach to new employers via meetings, presentations, job fairs, site visits, and business associations.

● Educate employers on WIOA programs, wage reimbursement structures, eligibility requirements, and benefits of participation.

● Negotiate training plans, job descriptions, wage rates, supervision requirements, and reimbursement agreements.

● Conduct employer site visits to assess job suitability, safety, training capacity, and compliance.

Participant Placement & Support

● Match WIOA participants to appropriate subsidized work experiences and OJT placements based on skills, interests, and career goals.

● Collaborate with case managers and career counselors to review participant employability, readiness, and training needs.

● Support participants and employers during placements to ensure successful training outcomes and job retention.

● Monitor participant progress, attendance, performance, and skill attainment.

● Address workplace issues proactively and provide coaching or mediation as needed.

---

Program Compliance & Documentation

● Ensure all WEX and OJT activities comply with WIOA, state, and local workforce board policies.

● Ensure worksite monitoring is completed on a monthly basis to ensure that placements are completing responsibilities outlined on their

● Develop and maintain accurate documentation, including:

o Training plans

o Employer agreements

o Time and attendance records

o Progress evaluations

o Wage reimbursements

● Track enrollments, placements, outcomes, and performance metrics, including Texas Talent Assistance, WEX and OJT placements/ completions, expenditure rates of funding.

● Support internal and external monitoring, audits, and reporting requirements.

---

Collaboration & Program Development

● Partner with workforce staff, training providers, and community organizations to strengthen career pathways.

● Stay informed on labor market trends, in-demand occupations, and employer workforce needs.

● Contribute to continuous improvement of WEX and OJT strategies.

---

Required Qualifications

● Bachelor’s degree in Workforce Development, Human Services, Business, Education, or related field (or equivalent experience).

● 2+ years of experience in job development, employer engagement, workforce programs, or human resources.

● Knowledge of WIOA programs, subsidized employment models, or workforce funding preferred.

● Valid driver’s license and ability to travel locally to employer sites.

---

Technical Skills

● Understanding of WIOA regulations, performance indicators, and eligibility guidelines.

● Experience developing work-based learning models (WEX, OJT, internships, apprenticeships).

● Ability to analyze labor market information and match candidates to employer needs.

● Contract development and understanding of wage reimbursement structures.

● Case coordination and outcome tracking.

---

Computer & Digital Skills

● Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

● Experience using workforce case management systems (e.g., Workforce Solutions, CalJOBS, Employ Florida, or similar).

● Data entry, tracking, and reporting accuracy.

● Ability to use virtual meeting platforms (Teams, Zoom).

● Basic database management and document retention skills.

---

Human Interaction & Professional Skills

● Strong relationship-building and employer engagement skills.

● Excellent verbal and written communication.

● Ability to motivate, coach, and support diverse job seekers.

● Cultural competence and sensitivity to individuals with barriers to employment.

● Negotiation, problem-solving, and conflict-resolution skills.

● Professional judgment, confidentiality, and ethical decision-making.

● Ability to work independently while collaborating within a team environment.

---

Key Performance Indicators (KPIs)

● Number of employer partnerships established and maintained

● WEX and OJT placements achieved

● Participant completion and retention rates

● Conversion of subsidized placements to unsubsidized employment

● Employer and participant satisfaction

Salary: $45,000/yr - $55,000/yr

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

Travel: Position may require local travel up to 10% of the time

About Us: EvolutionIQ’s mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.’s Best Workplaces 3 years in a row and Built In’s Best Places to work in 2025 and 2026!

Overview: EvolutionIQ is developing a cutting-edge Artificial Intelligence (AI) based product designed to enhance efficiency and accuracy for Workers' Compensation Adjusters. We are seeking highly experienced, Subject Matter Experts (SMEs) to partner with our Product and Engineering teams in the development of that product. The primary role of the SME will be to provide expert validation, feedback, and real-world context on the product's features, user experience, and the quality/relevance of the AI-generated outputs.

Key Responsibilities

• AI Output Validation: Critically assess the accuracy, relevance, completeness, and practical utility of the AI-generated summaries, recommendations, and data extractions against source medical documents (e.g., Provider Visit Notes, Attending Physician Statements, Medical Bills, etc.)
• Product Evaluation: Actively use and evaluate pre-release versions of the product’s features, leveraging your knowledge of claims handling and decision-making processes that [examiners/ adjusters] have.
• Data Labeling: Accurately and consistently label medical information within insurance claims data. This includes identifying key medical facts, diagnoses, treatments, and other relevant details.
• Prompt Editing: Leveraging claims-handling expertise to edit LLM prompts (no technical experience required for this).
• Workflow Insight: Provide detailed feedback on how the product integrates into existing daily claims management workflows, identifying pain points and opportunities for improvement.
• User Experience (UX) Input: Offer constructive criticism on the product's user interface and overall user experience to ensure it is intuitive for claims professionals.

Required Qualifications

• Professional Experience: Ideally 1-5+ years of recent, hands-on experience as a Worker’s Compensation, Lost Time Claims Adjuster (Bodily Injury/Liability focus).
• Technical Aptitude Comfortable working with computers and learning new software applications. Familiarity with data labeling tools or natural language processing (NLP) is a plus but not required.
• Critical Thinking: Exceptional ability to review complex documentation (medical, legal, financial) and critically evaluate the key pieces of information buried within and relevance.
• Communication Skills: Excellent written and verbal communication skills, with the ability to articulate feedback clearly to a non-claims audience (product and engineering team).
• Attention to Detail: Meticulous attention to detail and a commitment to accuracy in evaluation and validation of output.

Preferred Qualifications

• Experience in training, mentoring, or process improvement roles within a claims environment.
• Specific experience using AI or automation tools in a professional setting.

Compensation & Perks: This opportunity is part of a paid user research project focused on Workers’ Compensation claims expertise. Compensation will vary based on participation level, experience, and scope of involvement. Hours may increase depending on business needs. This project offers a unique opportunity to collaborate with a rapidly scaling AI Insurtech SaaS company.

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Noom is on a mission to help people live better, longer. We’re a consumer-led digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We’re a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, you’ll see the impact of your work on the world.

Our B2B Team

Noom’s B2B team partners with employers, health plans, and organizations to deliver scalable, data-driven health solutions that improve outcomes and drive measurable value. By combining behavioral science with robust analytics, this team ensures our partners have the insights and tools needed to support their populations and make confident, informed decisions.

About the Role

As we continue to grow, we’re seeking a Business Analyst, Commercial to deliver high-quality analytics, reporting, and insights that power client success and commercial decision-making. In this highly cross-functional role, you’ll partner with Client Success, Sales, Product, Data/Analytics Engineering, and Operations to ensure our enterprise clients have accurate, actionable data. Your work will span dashboard development, ad-hoc analysis, and data quality improvements—enabling stakeholders to self-serve insights without compromising accuracy or compliance.

You Will

• Own client-facing reporting and analytics delivery for QBRs, renewals, and expansion efforts, including engagement, outcomes, utilization, and program performance insights
• Deliver high-impact ad-hoc analyses for Sales, Client Success, and leadership, translating ambiguous questions into clear metrics, queries, and actionable outputs
• Build, maintain, and enhance Looker dashboards and explores, improving usability through standardized definitions, intuitive design, and clear documentation
• Ensure data accuracy and consistency by proactively validating dashboards, managing changes in upstream data, and performing regression checks
• Investigate and resolve data discrepancies in partnership with Data/Analytics Engineering, identifying root causes and clearly communicating outcomes to stakeholders
• Support operational analytics across billing, eligibility, and partner reporting requirements, while driving scalability through standardization, automation, and documentation

About You

If you’re interested in shaping the future of health by delivering trusted, scalable analytics that empower enterprise partners, this role may be for you!

You Have

• Bachelor’s degree in Business, Economics, Statistics, Mathematics, Computer Science, or a related field (or equivalent practical experience)
• 3+ years of experience in business or data analytics, ideally in healthcare, benefits, or B2B SaaS environments
• Strong proficiency in SQL, including joins, aggregations, window functions, and debugging complex datasets
• Hands-on experience with Looker or similar BI tools, building dashboards and stakeholder-facing reports
• Proven ability to translate complex, ambiguous questions into clear analyses and actionable insights
• Excellent communication skills, with the ability to explain methodologies and findings to both technical and non-technical audiences
• Experience with healthcare data (e.g., eligibility, enrollment, outcomes, or claims concepts) is a plus
• Familiarity with modern data stacks (e.g., dbt, Snowflake, Databricks, BigQuery) and data quality practices
• Experience supporting Client Success or Sales workflows (e.g., QBRs, renewals, expansion analytics) preferred
• Comfort working in a fast-paced, ticketed environment (e.g., Jira) with shifting priorities

What Makes This Job Amazing

• You’ll help millions of people live healthier lives while supporting enterprise partners at scale
• You’ll work on high-impact analytics that directly influence renewals, expansion, and client trust
• You’ll partner with a strong cross-functional group spanning Client Success, Sales, Product, and Data
• You’ll grow quickly in a transparent, high-performance environment with meaningful ownership

What You'll Earn and Enjoy

• Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value.
• Investment in your future. A 401(k) with company match to help you build long-term financial security.
• Time to truly recharge. Paid holidays, generous time off, Summer Fridays, and a company-wide Summer Break week so the whole team can unplug together.
• Care that covers it all. Access to top-tier medical plans for you and your family, including a premium-free plan option, alongside dental, vision, and life insurance.
• Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most.
• And more to help you thrive. Stock awards, a performance-based bonus, and exclusive access to Noom’s products, so you can grow with us, win with us, and enjoy what we build.

The base salary range for this position is $101,000 - $129,000. Actual compensation is determined by job-related factors, including experience, skills, qualifications, and location. 

This role is eligible for our NYC or Princeton office locations, operating on a hybrid schedule (2 days per week on-site).

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding.

We’re more than a health tech company—we’re a movement. This belief extends to our culture: we empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health. With a strong remote culture, as well as offices in NYC and Princeton, we’ve been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz—including honors for technology and diversity.

Join us in shaping the future of health. You’ll be part of a passionate, mission-driven team working to make the world a healthier place—one habit at a time.

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities.

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Please ignore any messaging or communication from other domains (e.g. @noom.team). Noom will never ask you for personal payment, require you to purchase equipment, conduct an interview process or messaging exchange via Microsoft Teams, or extend a job offer without the completion of a multi-step interview process featuring a combination of phone, Zoom, and in-person interviews, as well as references. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to apply directly through our website.

Job Title: WIOA Job Developer 

Reports To: Program Manager / Workforce Program Director

Position Summary

The WIOA Job Developer is responsible for building and maintaining strong employer partnerships to create subsidized work experience (WEX) and on-the-job training (OJT) opportunities for WIOA Youth participants, ages 16-24. This role connects job seekers to meaningful, career-path employment while ensuring full compliance with Workforce Innovation and Opportunity Act (WIOA) regulations. The Job Developer collaborates closely with case managers, participants, employers, and training providers to align workforce talent with labor market needs.

Essential Duties & Responsibilities

Employer & Business Engagement

• Develop and maintain relationships with local employers to secure WEX and OJT opportunities aligned with labor market demand.
• Conduct outreach to new employers via meetings, presentations, job fairs, site visits, and business associations.
• Educate employers on WIOA programs, wage reimbursement structures, eligibility requirements, and benefits of participation.
• Negotiate training plans, job descriptions, wage rates, supervision requirements, and reimbursement agreements.
• Conduct employer site visits to assess job suitability, safety, training capacity, and compliance.

Participant Placement & Support

• Match WIOA participants to appropriate subsidized work experiences and OJT placements based on skills, interests, and career goals.
• Collaborate with case managers and career counselors to review participant employability, readiness, and training needs.
• Support participants and employers during placements to ensure successful training outcomes and job retention.
• Monitor participant progress, attendance, performance, and skill attainment.
• Address workplace issues proactively and provide coaching or mediation as needed.

Program Compliance & Documentation

• Ensure all WEX and OJT activities comply with WIOA, state, and local workforce board policies.
• Ensure worksite monitoring is completed on a monthly basis to ensure that placements are completing responsibilities outlined on their
• Develop and maintain accurate documentation, including:
  • Training plans
  • Employer agreements
  • Time and attendance records
  • Progress evaluations
  • Wage reimbursements
• Track enrollments, placements, outcomes, and performance metrics, including Texas Talent Assistance, WEX and OJT placements/ completions, expenditure rates of funding.
• Support internal and external monitoring, audits, and reporting requirements.

Collaboration & Program Development

• Partner with workforce staff, training providers, and community organizations to strengthen career pathways.
• Stay informed on labor market trends, in-demand occupations, and employer workforce needs.
• Contribute to continuous improvement of WEX and OJT strategies.

Required Qualifications

• Bachelor’s degree in Workforce Development, Human Services, Business, Education, or related field (or equivalent experience).
• 2+ years of experience in job development, employer engagement, workforce programs, or human resources.
• Knowledge of WIOA programs, subsidized employment models, or workforce funding preferred.
• Valid driver’s license and ability to travel locally to employer sites.

Technical Skills

• Understanding of WIOA regulations, performance indicators, and eligibility guidelines.
• Experience developing work-based learning models (WEX, OJT, internships, apprenticeships).
• Ability to analyze labor market information and match candidates to employer needs.
• Contract development and understanding of wage reimbursement structures.
• Case coordination and outcome tracking.

Computer & Digital Skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience using workforce case management systems (e.g., Workforce Solutions, CalJOBS, Employ Florida, or similar).
• Data entry, tracking, and reporting accuracy.
• Ability to use virtual meeting platforms (Teams, Zoom).
• Basic database management and document retention skills.

Human Interaction & Professional Skills

• Strong relationship-building and employer engagement skills.
• Excellent verbal and written communication.
• Ability to motivate, coach, and support diverse job seekers.
• Cultural competence and sensitivity to individuals with barriers to employment.
• Negotiation, problem-solving, and conflict-resolution skills.
• Professional judgment, confidentiality, and ethical decision-making.
• Ability to work independently while collaborating within a team environment.

Key Performance Indicators (KPIs)

• Number of employer partnerships established and maintained
• WEX and OJT placements achieved
• Participant completion and retention rates
• Conversion of subsidized placements to unsubsidized employment
• Employer and participant satisfaction

Salary: $45,000/yr - $55,000/yr

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

Travel: Position may require local travel up to 10% of the time

At Tend, we do dentistry differently — without compromising on excellence or ambition.

As a Care Coordinator at Tend, you’ll be at the center of the patient experience — blending hospitality, clinical coordination, and financial guidance to create a seamless and personalized visit for every member. You’re the first smile our patients see and the trusted partner who guides them through every step of their journey, from check-in to treatment to follow-up.

Our model is built for people who are passionate about service, thrive in fast-paced environments, and take pride in making complex processes feel simple and approachable. You’ll work closely with clinical and operational teams to deliver a modern, thoughtful experience that keeps patients coming back — and talking about Tend long after they leave.

What You’ll Do

• Create a warm, welcoming experience for every patient from arrival through departure
• Own the full check-in and check-out process with accuracy, efficiency, and care
• Present treatment plans clearly and confidently, helping patients understand their options and next steps
• Guide financial conversations, including insurance coverage, patient responsibility, and payment solutions
• Partner with the Studio Manager to support daily operations, including opening/closing and schedule management
• Collaborate with dentists, hygienists, and clinical teams to ensure a seamless patient experience
• Participate in daily huddles to align on schedules, same-day treatment opportunities, and patient needs
• Maintain accurate and organized patient records, ensuring information is up to date and accessible
• Coordinate referrals and follow-ups across Tend studios and specialty providers
• Respond to patient inquiries with accuracy, professionalism, and warmth
• Resolve patient concerns in real time using sound judgment and Tend tools
• Maintain a clean, organized, and compliant front-of-house environment
• Support studio performance goals through schedule optimization and case acceptance

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren’t just words on a wall — they are essential to how we hire, lead, and collaborate. Every Care Coordinator is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our patient experience, and the standard of care we’re proud to deliver every day.

Tend Values:

• Tend to Others – Deliver an exceptional, hospitality-driven experience. You anticipate needs and make every patient feel seen, supported, and cared for.
• Be Brave Enough to Lead – Take ownership of the patient experience, proactively solve problems, and step in when support is needed.
• Savor the Ride – Bring positivity and energy to the studio, staying resilient and composed in a fast-paced environment.
• Embrace Our Differences – Communicate with empathy and respect, creating an inclusive and welcoming environment for all patients and teammates.
• Rooted in Growth – Seek feedback, learn continuously, and strive to improve both individually and as part of the team.

Role-Based Competencies:

• Situational Adaptability – Stay calm, flexible, and solutions-oriented when schedules shift, patients have concerns, or priorities change quickly
• Collaborates – Partner effectively with clinical and studio teams to deliver a seamless, end-to-end patient experience
• Communicates Effectively – Clearly explain treatment plans, financial details, and next steps while building trust with patients

What You Have

• 1–2 years of experience in a healthcare or patient-facing role (dental experience strongly preferred)
• Confidence in discussing treatment plans, timelines, and insurance coverage with patients
• Experience presenting financial information and supporting case acceptance
• Familiarity with dental software (Dentrix or similar) preferred
• Understanding of insurance claims, benefits coordination, and billing practices
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, team-based environment
• A proactive mindset with strong ownership and follow-through
• Passion for delivering thoughtful, human-centered service
• Ability to work a Full Time schedule consisting of 32-40 hours per week including 2 Saturdays per month

Physical Requirements

This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit and stand for extended periods throughout the workday
• Ability to use a computer and phone systems for extended periods
• Ability to move throughout the studio and assist patients as needed
• Occasional lifting or movement of office supplies up to 25 pounds
• Ability to communicate effectively with patients and team members in person and via technology

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

🌴 Time to Recharge – Enjoy Paid Time Off (PTO) — because rest is productive.
🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program.
💰 Plan for the Future – 401(k) plan to help you grow your nest egg.
🎓 Learning & Development – Ongoing training, mentorship, and growth opportunities.
🛡️ Peace of Mind – Life & AD&D insurance, disability coverage, and health advocacy resources.
🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits.
💡 Support, When You Need It – Employee Assistance Program (EAP) and other resources for personal well-being.

Position Summary
Gelfand, Rennert & Feldman ("GRF") is seeking a Royalty Analyst, Merchandise Licensing ideally with experience handling complex royalty and/or merch licensing accounting. This position can be based out of White Plains, NY or New York, NY on a remote basis. The Royalty Analyst role assists the department in conducting compliance examinations on behalf of entertainment clients and other rights holders.

Primary Responsibilities

• Assist managers with merchandise licensing audits on behalf of Consumer Products Companies, Fortune 500 Companies, and other intellectual property rights holders
• Assist with planning audit steps and budgeting for anticipated audit engagements
• Liaise with representatives regarding document requests and review
• Prepare written report of findings including calculations claims and narrative describing procedures performed
• Stay abreast of topics impacting participations, such as new exploitation platforms, international distribution, or new guild agreements
• Organize and manipulate large electronic datasets
• Maintain organization of files
• Draft summarizations of contracts
• Accumulate and summarize data from clients and auditees
• Conduct analysis to create claim schedules
• Conduct fieldwork at auditee offices
• Conduct internet research
• Other projects and duties as assigned

Qualifications

• Bachelor’s degree is required. Degrees in Accounting, Finance, Business, Economics or Mathematics is preferred
• 0-2 years of experience in a similar role, or new grads with internships
• Advanced proficiency in Excel, including Pivot Tables and formulas (such as VLOOKUP and SUMIF) – bonus points for experience with Power Pivot and Power Query
• A genuine interest in the merchandise licensing business and merchandise royalties
• Ability to work independently and in a team environment
• Strong time management skills to prioritize tasks to meet strict deadlines
• Strong written and verbal communication skills
• While not required, experience or education in the merchandise licensing business, particularly merchandise licensing royalties and royalty audits are beneficial

This is a non-exempt, overtime eligible position. The annualized base pay range for this role is expected to be between $60,000 - $65,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual bonus and a comprehensive benefits package. Candidate information, including education and work experience, is verified upon an offer of employment. Falsification of application information may be grounds for denying employment.

Gelfand, Rennert & Feldman is an Equal Opportunity Employer.

For information on our Job Applicant Privacy Notice, please click here.

#LI-TN1

Overview of the Role...

Own the creative system behind how Pelago acquires members: Pelago is hiring a Creative Director, Growth to own the full creative arc of our member acquisition funnel - from campaign concept through shipped execution. Reporting to the Head of Growth, this is a true player-coach role where design is your primary craft and campaign concepting is what elevates it into strategy.

You will define what Pelago’s growth surface looks, sounds, and feels like -  and hold yourself accountable for whether it converts. This is a high-ownership, high-autonomy role where the brief comes from the data, and the creative strategy comes from you.

This is a hybrid role with a high-collaboration rhythm (3 days/week in our NYC office).

In this role you will…

Set the creative direction

• Own the campaign concepting process end-to-end, from identifying the insight (why this message, for this person, at this moment?) to translating it into a coherent campaign across email, direct mail, SMS, and the landing page.
• Evolve Pelago's growth creative voice: the visual language, messaging principles, and channel-specific standards that make our acquisition surface coherent and differentiated. You're inheriting a working foundation, not a blank page, not a finished system, and raising the bar from there.
• Develop testable creative hypotheses: not “let’s try a new email,” but “here’s the insight, here’s the message we haven’t tested, here’s why I think it converts.”

Execute the work

• Own the messaging platform for every campaign: the insight, the angle, the hierarchy of claims across channels. The Senior Content Manager owns copy execution within that direction. You hold the quality bar and can pick up the pen yourself when the stakes are high enough to warrant it.
• You are the designer. Emails, landing page modules, direct mail layouts, campaign visuals: you build these yourself. The expectation is craft, not direction.
• Work hands-on with AI tools across copy ideation, design iteration, and A/B variant production. Not aspirational interest; active practice in your workflow today.

Run creative experimentation

• Run creative experimentation as a discipline alongside the Growth PM, Growth Ops, and Growth Engineer. Every test starts with a hypothesis you can defend, and every result should change the creative strategy underneath, not just the individual asset.
• Treat a flat conversion rate as a brief, not a verdict. If something isn’t working, you generate hypotheses before you’re asked to and test them in order of conviction.

Lead across the organization

• Translate business goals and funnel data into creative strategy that non-creative stakeholders can understand, question, and trust. You can present a creative rationale to leadership without relying on aesthetic language.
• Partner with Growth Marketing, Client Marketing, Content, and Product to ensure creative is integrated with campaign strategy and channel performance data, not delivered as a finished output after strategy has already been set.
• Build scalable creative infrastructure: messaging frameworks, copy templates, and visual component libraries that reduce recurring production time and give the team a foundation to move faster.
• Manage the operational side of the creative function: agency and freelancer relationships when needed, project prioritization across competing requests, and creative budget. You own the throughput of the creative process, not just the quality of the output.
• Build the creative capability of the team: At the Director level that starts with the Senior Content Manager, but the expectation is you raise the creative bar across everyone you work with, not just your direct reports.

The background we are looking for…

• 6+ years of creative experience, including at least 2 years in a lead or director role setting creative direction
• Experience managing or directing a creative or content function, with direct reports preferred
• Strong hands-on design execution across email, landing pages, direct mail, and digital campaigns
• A portfolio demonstrating both strategic campaign thinking and high-quality execution
• Data-driven creative instincts, with experience measuring performance and optimizing for conversion
• Experience using AI tools within a creative workflow
• Experience in B2C, B2B2C, health tech, benefits, or subscription environments preferred
• Strong communication skills, with the ability to present and defend creative strategy to non-creative stakeholders

What you’ll love about us… 

We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some.

• Generous and meaningful equity package 
• Full Medical, Dental, & Vision coverage 
• 401k Plan
• Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days
• Paid maternity, paternity & new parent leave
• Flexible working environment
• Annual Learning and Development stipend to support continued learning and career development
• Wellness Reimbursement Program 
• Access to Reproductive & Family Planning Care 
• Substance Use Support for employees and family members 

At this time, we are unable to offer visa sponsorship for this position. 

The Community You Will Join: 

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st century company.

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.  

The Difference You Will Make:

As a Senior Complex Claims Manager, you will play a vital role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and managing  the risk and mitigation strategies in resolution of Complex and Large Loss claims.

In partnership with key stakeholders in the organization, you'll support our Complex Claims Leader and contribute to Airbnb’s multiple year strategy (vision, risk appetite, operating model, goals, KPIs), manage partners to influence prioritization, drive accountability, deliver improvements, and scale changes on claims which impact Airbnb. You'll work with internal and external partners to influence prioritization, drive accountability, and deliver improvements.  

You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Platform Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform.

You will be reporting at Monthly, Quarterly and Annual Business Reviews for your area. You will serve as a thought leader with stakeholders such as Trust, Legal, Privacy, Safety, Product Management, Policy, and understand how the policy/product roadmap impacts risk mitigation of emerging threats.

A Typical Day: 

• Assess how the new policies /products  impact the risk and exposure mitigation for high severity claims, and how our operating model should evolve
• Builds partnerships and leads Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market.  Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive. 
• Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders.
• Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority.
• Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies.
• Build an executive ready dashboard for the Complex Claims team (Top drivers, cycle time, reserve adequacy)
• Develop and execute end to end strategies for handling Complex Claims integrating with Legal Litigation, Safety and Trust teams. 
• Author clear process, policy changes and ensure clear change management across the team.
• Training and SME for L6, L7, and L8 Host Damage Protection and Host Liability Protection Specialist on claims.  Works to upskill partners for growth and development.  Supports the team by guiding through complex claims and changes. 
• Complex Claim Lead for training and upskilling of AirCover Specialists on new processes, program changes, and workflows.
• Subject Matter Expert in Airbnb’s Insurance Programs for Legal, GCM, Trust, and other internal departments.
• Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share claim  insights, improve claim handling by our Carriers and TPA’s while developing a Resolution Plan to bring a claim to the correct conclusion.
• Ensure compliance with company policies, procedures, and legal requirements related to claims handling.
• Identify and solve upstream risks that impact Airbnb’s financial governance and Captive Insurance program.
• Work independently with minimal guidance.

Your Expertise:

• 10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property, including severe losses and strong global exposure 
• Demonstrated portfolio-level leadership: setting strategy, vision, defining KPIs for immediate team
• Strong data acumen: Analytical fluency working with large data sets, comfortable defining metrics and working with Analytics and Data Science
• Strong knowledge complex complex resolution: Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution
• Strong communication: Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions.
• Influence Airbnb cross-functional teams globally: Proven ability to collaborate effectively across disciplines, regions, and seniority levels. Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders.
• Judgement
• Proactively work towards achieving a fair and suitable resolution for claims in a timely manner by employing effective conflict resolution strategies.
• Evaluate and interpret policy language and relevant case law alongside specific loss details to make informed coverage decisions.
• Coordinate loss investigations with external experts across various exposures and manage the adjustment process until final resolution.
• Determine liability swiftly and judiciously based on available information, showcasing effective critical and strategic thinking along with sound decision-making.
• Be an advocate of high quality standards, innovation, resolution conflict, communication and customer experience excellence. 
• High attention to details, detailed-oriented when working on complex cases
• Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner.
• Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles.
• Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market.  Ability to be on call and/or work weekends and evenings.
• Demonstrated ability to identify and resolve issues through effective problem solving skills.
• Proven ability to negotiate skillfully in difficult situations with both internal and external groups.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.