Job Summary  
The Product Solutions Designer on the Enterprise AI and Automation team is, at its core, a design and discovery role. You will dig into ambiguous business problems, map the processes behind them, and design the solution, both the user experience and the workflow underneath it. Design here means more than just visual polish, it means understanding how a process should work before a single screen is built.  

Once you know what needs to exist, you'll build it. You will use AI-assisted development tools and no-code platforms to move from concept to working prototype. Some solutions may stay as low-code internal tools, others will utilize team resources to scale up to full on applications, but you will own the solution end-to-end: discovery, design, and delivery.  

You thrive with autonomy. You are comfortable navigating ambiguity, making decisions with incomplete information, and delivering results without heavy oversight. You want to solve real problems. 

What You’ll Do  

• Intake and discover. Triage requests from across the organization, determine what is worth solving, and conduct the discovery work needed to understand it. This includes process mapping, stakeholder interviews, data analysis, and workflow documentation.  

• Design the solution. Own the end-to-end user experience. Create wireframes, user flows, and interface designs that are clear and functional. Design means both the visual layer and the process underneath it.  

• Build and ship. Use low-code platforms, no-code tools, and AI-assisted development to move from design to working prototype. You do not need to be a software engineer, but you need to be able to deliver something real.  

• Collaborate and scale. Work with the rest of the team to transition prototype solutions into wide-scale applications.  

• Manage your own work. Own your portfolio of projects and communicate status without needing to be closely managed.  

What We Need  

• Experience. 8+ years in roles that combine problem-solving, process improvement, and hands-on solution delivery. The specific title does not matter; the experience does.  

• Design and UX. You design interfaces that are clear, functional, and intuitive. Usability is the priority, you can take a messy business process and turn it into something people actually want to use. Proficiency in Figma or similar tools required.  

• Presence and communication. You can lead intake conversations with stakeholders across the organization, ask the right questions to understand what needs to be built, and translate what you learn into clear designs and recommendations.  

• Discovery and analytical skills. You can dig into a business process, identify where it breaks down, analyze data to understand the real problem, and articulate what needs to change.  

• Building experience. Hands-on experience with low-code platforms (e.g., Retool) and comfort with AI-assisted development tools (e.g., Claude Code, Cursor, Copilot). You do not need to be a traditional software engineer, but you must leverage these tools to ship working solutions.  

• Data fluency. You understand how databases work, can explore data in tools like Snowflake, and are comfortable using AI to generate and refine queries and pull your own insights without relying on a data team.   

Desired Qualifications  

• Technical familiarity. Exposure to data pipelines, integrations, or API-based workflows. Familiarity with JavaScript/Python at a read-and-modify level, enough to work with AI assistance, not enough to architect a platform.  

• Tooling experience. Familiarity with CRM platforms (Salesforce) and project management tools (Jira, GitHub). You will likely encounter both regularly.  

• Process and operations background. Experience with process mapping tools (Lucidchart, Miro, BPMN) and familiarity with business process automation or operations consulting.  

• Comfort with ambiguity and range. You have worked in environments where roles were not rigidly defined and you owned outcomes across multiple functions. You are energized by variety, not overwhelmed by it.  

What You'll Need to Succeed  

• Autonomy and resourcefulness. You do not wait to be told what to do. You can identify problems, propose solutions, and execute. When you do not know how to do something, you figure it out or you reach out for the right resources.  

• Range and adaptability. Some days you are a designer, some days a builder, some days an analyst. You shift between modes comfortably and do not see rigid role boundaries.  

• Bias toward action. You would rather ship something imperfect and iterate than spend weeks perfecting a plan. You know when “good enough” is the right answer, and when something needs real discovery first.  

• Willingness to teach. You are comfortable being the person people come to with AI questions, and you can explain what these tools can and cannot do without overselling or gatekeeping.  

• You lead through craft and influence — mentoring peers, establishing frameworks, and raising the bar for product excellence without a reporting structure. 

• Passion for building products that create meaningful impact in healthcare. 

Base Salary Band: $100,000-$170,000

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

Lead API Platform Engineer (Cincinnati / Chicago) P181

About 84.51°

84.51° is a data science and technology company (owned by Kroger) that turns customer data into decisions that improve how people shop. Engineers here work with modern cloud and data tech at meaningful scale, alongside product, data science, and business teams.

The role

We’re hiring a Lead API Platform Engineer to join our Application Delivery team within Platform Engineering. This is an individual contributor (IC) technical lead role, owning the API gateway experience end-to-end — from pre-production through production. You’ll help shape technical direction, mentor engineers, and continuously improve our on-call/escalation rotation — participating and fielding gateway-related production issues when on rotation.

If you meet most—but not all—requirements, we still encourage you to apply.

What you’ll do

• Own our gateway platforms: Maintain and evolve our Kong Enterprise API Gateway and Azure Application Gateway configurations, standards, and best practices—and help design what’s next.
• Strengthen API security: Implement and promote API security standards, including OAuth2, JWT, and SAML, along with access controls and encryption.
• Improve reliability and performance: Monitor, troubleshoot, and optimize using Datadog. Tune latency, caching behavior, and rate limiting to support high-performing APIs.
• Automate delivery: Build and maintain automation and CI/CD workflows (using GitHub Actions) for gateway deployments and policy/configuration updates.
• Enable great developer experience: Improve how teams build and test APIs by standardizing gateway onboarding, providing self-service patterns, and supporting reliable local development workflows (e.g., local gateway tooling, mock/test routes, and clear “run it locally” docs).
• Shape work for success: define and decompose scope into ready-to-build requirements (clear user stories and acceptance criteria), aligning on delivery standards, and proactively removing blockers to keep execution on track.
• Support production operations: Provide L2/L3 support, participate in an on-call rotation, lead root-cause analysis, and drive permanent fixes.
• Collaborate and document: Partner with development, QA, security, and architecture teams. Create clear documentation, SOPs, and onboarding materials to help teams ship confidently.

What we’re looking for

• Bachelor’s degree (Master’s degree desired) typically in Computer Science, Management Information Systems, Mathematics, Business Analytics or another technically strong program.
• 5+ years of hands-on experience operating API gateways in production environments (especially Kong)
• Strong API fundamentals (REST, JSON) and security best practices
• Experience working in a public cloud environment, plus solid networking knowledge (DNS, firewalls, load balancers) – Azure preferred but not required
• Comfort scripting and/or coding in one or more languages (e.g., Python, Shell, Java, Node.js)
• Familiarity with DevOps/Agile practices, Docker/Kubernetes/Helm, and Terraform (or other IaC tools)
• Clear communication skills and a collaborative mindset in a fast-moving environment

#LI-SSS

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with the Kroger Family of Companies (i.e. H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

84.51° is seeking a ServiceNow Team Lead to guide the strategic and technical direction of our ServiceNow platform. This role serves as both technical architect and hands-on lead, responsible for driving platform enhancements, ensuring best practices, and overseeing the work of a blended team consisting of offshore developers, system administrators, and a configuration manager. The ideal candidate will combine strong ServiceNow expertise with leadership, platform governance, and architectural experience.

Key Responsibilities

• Platform Leadership: Serve as the technical owner of the ServiceNow platform, providing direction on architecture, integrations, performance, and scalability.
• Team Management: Lead a global team including 2 developers, 2 system administrators, and 1 configuration manager. Provide guidance, mentorship, and workload prioritization.
• Solution Architecture: Design and review technical solutions across ITSM, ITOM, HRSD, and other ServiceNow modules to ensure alignment with 84.51°’s enterprise architecture and security standards.
• Governance & Best Practices: Establish development standards, enforce coding practices, and ensure adherence to ITIL and ServiceNow governance models.
• Project Delivery: Collaborate with stakeholders to translate business requirements into technical solutions and ensure timely delivery of platform enhancements and integrations.
• Quality & Performance: Oversee instance health, upgrades, and performance monitoring. Coordinate testing and deployment of new releases.
• Stakeholder Collaboration: Partner with internal teams (security, infrastructure, product, and business units) to optimize the ServiceNow platform’s adoption and value.
• Continuous Improvement: Identify opportunities for automation, process optimization, and leveraging new ServiceNow capabilities

Qualifications:

Required:

• Bachelor’s degree (Master’s degree desired) typically in Computer Science, Management Information Systems, Mathematics, Business Analytics or another technically strong program.
• 7+ years of progressive ServiceNow experience, including 2+ years in a lead or architect role.
• Proven experience with core ServiceNow modules (ITSM, ITOM, CMDB, HRSD, CSM, etc.).
• Strong understanding of ServiceNow architecture, data models, scripting (JavaScript, Glide), and integrations (REST, SOAP, API).
• Experience managing offshore or distributed teams.
• Excellent communication, leadership, and stakeholder management skills.

Preferred:

• ServiceNow Certified System Administrator (CSA) and one or more advanced certifications (CAD, CIS–ITSM, CIS–Discovery, etc.).
• Experience with Agile delivery and DevOps pipelines (ATF, Git, CI/CD).
• Familiarity with CMDB governance and platform security models (ACLs, roles, domain separation).
• Background in enterprise IT or data-driven organizations.

#LI-AB1