Job Summary  
The Product Solutions Designer on the Enterprise AI and Automation team is, at its core, a design and discovery role. You will dig into ambiguous business problems, map the processes behind them, and design the solution, both the user experience and the workflow underneath it. Design here means more than just visual polish, it means understanding how a process should work before a single screen is built.  

Once you know what needs to exist, you'll build it. You will use AI-assisted development tools and no-code platforms to move from concept to working prototype. Some solutions may stay as low-code internal tools, others will utilize team resources to scale up to full on applications, but you will own the solution end-to-end: discovery, design, and delivery.  

You thrive with autonomy. You are comfortable navigating ambiguity, making decisions with incomplete information, and delivering results without heavy oversight. You want to solve real problems. 

What You’ll Do  

• Intake and discover. Triage requests from across the organization, determine what is worth solving, and conduct the discovery work needed to understand it. This includes process mapping, stakeholder interviews, data analysis, and workflow documentation.  

• Design the solution. Own the end-to-end user experience. Create wireframes, user flows, and interface designs that are clear and functional. Design means both the visual layer and the process underneath it.  

• Build and ship. Use low-code platforms, no-code tools, and AI-assisted development to move from design to working prototype. You do not need to be a software engineer, but you need to be able to deliver something real.  

• Collaborate and scale. Work with the rest of the team to transition prototype solutions into wide-scale applications.  

• Manage your own work. Own your portfolio of projects and communicate status without needing to be closely managed.  

What We Need  

• Experience. 8+ years in roles that combine problem-solving, process improvement, and hands-on solution delivery. The specific title does not matter; the experience does.  

• Design and UX. You design interfaces that are clear, functional, and intuitive. Usability is the priority, you can take a messy business process and turn it into something people actually want to use. Proficiency in Figma or similar tools required.  

• Presence and communication. You can lead intake conversations with stakeholders across the organization, ask the right questions to understand what needs to be built, and translate what you learn into clear designs and recommendations.  

• Discovery and analytical skills. You can dig into a business process, identify where it breaks down, analyze data to understand the real problem, and articulate what needs to change.  

• Building experience. Hands-on experience with low-code platforms (e.g., Retool) and comfort with AI-assisted development tools (e.g., Claude Code, Cursor, Copilot). You do not need to be a traditional software engineer, but you must leverage these tools to ship working solutions.  

• Data fluency. You understand how databases work, can explore data in tools like Snowflake, and are comfortable using AI to generate and refine queries and pull your own insights without relying on a data team.   

Desired Qualifications  

• Technical familiarity. Exposure to data pipelines, integrations, or API-based workflows. Familiarity with JavaScript/Python at a read-and-modify level, enough to work with AI assistance, not enough to architect a platform.  

• Tooling experience. Familiarity with CRM platforms (Salesforce) and project management tools (Jira, GitHub). You will likely encounter both regularly.  

• Process and operations background. Experience with process mapping tools (Lucidchart, Miro, BPMN) and familiarity with business process automation or operations consulting.  

• Comfort with ambiguity and range. You have worked in environments where roles were not rigidly defined and you owned outcomes across multiple functions. You are energized by variety, not overwhelmed by it.  

What You'll Need to Succeed  

• Autonomy and resourcefulness. You do not wait to be told what to do. You can identify problems, propose solutions, and execute. When you do not know how to do something, you figure it out or you reach out for the right resources.  

• Range and adaptability. Some days you are a designer, some days a builder, some days an analyst. You shift between modes comfortably and do not see rigid role boundaries.  

• Bias toward action. You would rather ship something imperfect and iterate than spend weeks perfecting a plan. You know when “good enough” is the right answer, and when something needs real discovery first.  

• Willingness to teach. You are comfortable being the person people come to with AI questions, and you can explain what these tools can and cannot do without overselling or gatekeeping.  

• You lead through craft and influence — mentoring peers, establishing frameworks, and raising the bar for product excellence without a reporting structure. 

• Passion for building products that create meaningful impact in healthcare. 

Base Salary Band: $100,000-$170,000

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

Job Title: Senior Engineer - (Multiple positions available)

Job Location: 3825 Edwards Road, Suite 600, Cincinnati, OH 45209 (May work remotely)

Job Duties:

WHY I DO MY JOB | Job purpose

To contribute to the success of the engineering team by autonomously delivering on the development and deployment of new technology products and/or platforms that drive excellent solutions for clients in order to enable dunnhumby to grow. May work remotely from home office within U.S., consistent with dunnhumby’s remote work policy.

WHAT I DO | Key accountabilities

• Deliver autonomously on development and deployment of complex applications, components, software, platforms or services that are used at scale.
• Conduct requirements analysis, balance different requirements and make technical trade off decisions at application level (e.g. component design).
• Lead exciting end-to-end projects of certain complexity and ensure Service Level Agreements are successfully delivered.
• Define and develop solutions to technical problems that arise.
• Provide advice and guidance to junior colleagues as required to resolve specific challenges they are having and conduct design and code reviews.
• Identify and advise on improvement opportunities and automate and simplify test and operations processes.
• Use your expertise to input into reengineering and design.
• Act as a subject matter expert for focus areas across the technology space.

Job requirements:

• Bachelor’s degree or higher (or foreign educational equivalent) in Computer Science, Mathematics, Physics, Electronics, Engineering or related field.

In addition to the degree, must have at least 5 years of experience in each of the following:

• Software development using Agile;
• Software testing and debugging;
• Cloud infrastructure, management and hosting; and
• Infrastructure as code / DevOps using Kubernetes.

Within this, must have at least 4 years of experience in each of the following:

• Data analysis and modelling;
• Working with big data using Hadoop/HDFS; and
• Utilizing at least 2 of the following programming languages: Scala, C#/C++, Javascript / React, SQL, Python, PHP.

Callibrity is based in Cincinnati, Ohio. This role is a full-time hourly, hybrid position and only candidates within commuting distance to Cincinnati will be considered. 

Callibrity is a developer owned and managed custom software development consulting company that is dedicated to creating quality software using modern technologies and adding unquestionable business value to companies across multiple industries and verticals. We are problem solvers...people who like a challenge and enjoy working with modern tech stacks. We offer an incredibly collaborative culture and enjoy solving complex problems with our clients. If you are looking for a company where you can grow in your career and that values people, transparency, and flexibility we would like to talk to you.

We’re seeking a Software Test Engineer who is diligent, analytical, and passionate about improving product quality from end to end. In this role, you will work closely with our software engineering teams to craft, maintain, and evolve scalable, reliable testing frameworks and processes. You’ll take ownership of test inventory, strengthen test strategies, and help prevent poor user experiences by actively challenging assumptions and identifying quality risks early. This role is ideal for someone who enjoys functional testing, debugging, exploratory testing, and contributing to the broader quality culture of the team.

Responsibilities:

• Work on problems of diverse scope and perform detailed analysis where required
• Take ownership of test coverage, test inventory, and overall test quality
• Independently design, develop, and execute test plans for complex features
• Build and maintain end-to-end test scenarios across multiple product components
• Conduct exploratory and ad-hoc testing without step-by-step guidance
• Troubleshoot and triage product issues, collaborating with engineers and PMs
• Support automation engineers by providing functional insights and test scenarios
• Assist with identifying and diagnosing automation failures
• Build and maintain test environments and test data as needed
• Mentor junior team members and contribute to QA standards and best practices
• Thrive in an environment where there is close interaction among different roles and teams
• Are admired by the client as someone they can count on, regardless of title or seniority

Requirements:

• 5+ years of professional testing web applications experience
• Experience with test frameworks, programming languages, and automation tools (Selenium, Jest, JUnit, CodeceptJS, JavaScript)
• Understanding of software development lifecycles, QA methodologies, and testing processes
• Experience testing APIs and working with relational/non-relational databases
• Experience working with cloud platforms (AWS, Azure, or GCP)
• Ability to debug issues and assist in root-cause analysis
• Strong sense of ownership, independence, and accountability
• Familiarity with CI/CD systems and modern release pipelines
• Strong communication skills and the ability to collaborate with cross-functional teams
• Bachelor’s degree in Computer Science, Software Engineering, MIS, or equivalent experience

Benefits of Being a Callibrity Consultant:

• As a consultant, you’re trusted as an advisor — clients look to you not just for implementation, but for guidance, strategic thinking, and leadership.
• Work alongside strong engineering teams and modern technology stacks
• Competitive Pay
• Impactful Work: Help drive application best practices in a respected organization
• Highly collaborative, low-ego environment focused on problem solving
• Meaningful and impactful client-facing work
• “Small company feel” backed by a stable, award-winning organization
• Company Events

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with the Kroger Family of Companies (i.e. H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

84.51° is seeking a ServiceNow Team Lead to guide the strategic and technical direction of our ServiceNow platform. This role serves as both technical architect and hands-on lead, responsible for driving platform enhancements, ensuring best practices, and overseeing the work of a blended team consisting of offshore developers, system administrators, and a configuration manager. The ideal candidate will combine strong ServiceNow expertise with leadership, platform governance, and architectural experience.

Key Responsibilities

• Platform Leadership: Serve as the technical owner of the ServiceNow platform, providing direction on architecture, integrations, performance, and scalability.
• Team Management: Lead a global team including 2 developers, 2 system administrators, and 1 configuration manager. Provide guidance, mentorship, and workload prioritization.
• Solution Architecture: Design and review technical solutions across ITSM, ITOM, HRSD, and other ServiceNow modules to ensure alignment with 84.51°’s enterprise architecture and security standards.
• Governance & Best Practices: Establish development standards, enforce coding practices, and ensure adherence to ITIL and ServiceNow governance models.
• Project Delivery: Collaborate with stakeholders to translate business requirements into technical solutions and ensure timely delivery of platform enhancements and integrations.
• Quality & Performance: Oversee instance health, upgrades, and performance monitoring. Coordinate testing and deployment of new releases.
• Stakeholder Collaboration: Partner with internal teams (security, infrastructure, product, and business units) to optimize the ServiceNow platform’s adoption and value.
• Continuous Improvement: Identify opportunities for automation, process optimization, and leveraging new ServiceNow capabilities

Qualifications:

Required:

• Bachelor’s degree (Master’s degree desired) typically in Computer Science, Management Information Systems, Mathematics, Business Analytics or another technically strong program.
• 7+ years of progressive ServiceNow experience, including 2+ years in a lead or architect role.
• Proven experience with core ServiceNow modules (ITSM, ITOM, CMDB, HRSD, CSM, etc.).
• Strong understanding of ServiceNow architecture, data models, scripting (JavaScript, Glide), and integrations (REST, SOAP, API).
• Experience managing offshore or distributed teams.
• Excellent communication, leadership, and stakeholder management skills.

Preferred:

• ServiceNow Certified System Administrator (CSA) and one or more advanced certifications (CAD, CIS–ITSM, CIS–Discovery, etc.).
• Experience with Agile delivery and DevOps pipelines (ATF, Git, CI/CD).
• Familiarity with CMDB governance and platform security models (ACLs, roles, domain separation).
• Background in enterprise IT or data-driven organizations.

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