Our HCM Operations Team is responsible for the systems, data, and processes that support our people operations — spanning HRIS, data and insights, compensation, benefits, immigration, and employee support. We're a close-knit team that supports one another, cares deeply about the employees we serve, and takes pride in doing outstanding work. As our Sr. HCM Systems Analyst, you'll have real technical work to sink your teeth into — disconnected systems to integrate, manual processes to automate, data to clean up and structure, and AI tools to explore and put to use. It's the kind of environment where someone who loves to build and optimize will thrive. We move fast and value efficient, consistent processes, but always keep in mind the people our systems exist to help. We're also small enough to be nimble — if you bring skills or interests outside of systems, whether that's benefits, compliance, data analytics, or something else entirely, there's room to put them to use. 

What You’ll Do 

• Own and continuously improve our HCM systems — including our HRIS, ATS, benefit platforms, comp tools, and other connected systems 

• Partner closely with our internal Tech team to spec, build, and maintain integrations and file feeds  

• Drive automation and AI initiatives to find smarter ways to get things done 

• Ensure our HCM data is clean, well-structured, and configured to power reliable reporting, automation, and integrations 

• Build and maintain reports and dashboards that help leadership and teammates make good decisions 

• Manage system security to ensure sure the right people have the right access and our data is protected 

• Own compliance filings (e.g. EEOC, 5500s, etc.) and maintain our employee handbook  

• Collaborate closely with teammates across HCM, recruiting, finance, and beyond to translate their needs into system solutions 

• Document systems and processes so knowledge is accessible to the whole team 

What We’re Looking For 

• 5+ years of HCM systems experience across multiple platforms — including integrations, implementations, or migrations, ideally at a small or mid-size company  

• A hands-on problem solver who loves to build 

• Experience gathering business requirements and translating them into system configuration and process design.  

• Strong data skills, knowing how data needs to be structured upstream to be useful downstream 

• Comfort working across technical tools — experience with BI platforms (e.g., Sigma, Power BI, Tableau) and a general understanding of APIs is a plus 

• Equally comfortable talking HCM and Tech, and able to bridge the two as a true partner 

• Preference for candidates in Chicago (relocation assistance available) 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Tackle, an AppDirect Subsidiary

Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft.

Tackle serves more than 500 software companies—including CrowdStrike, HashiCorp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.

About You

You are a strategic, customer-obsessed professional who thrives at the intersection of cloud technology, partnerships, and consultative success management. You have a passion for helping software companies unlock revenue through cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and a proven track record of building executive-level relationships, driving adoption, and delivering measurable business outcomes. You simplify complexity, accelerate time-to-value, and build lasting partnerships grounded in trust and shared success. You are energized by the pace of a hyper-growth SaaS environment and excited to serve as a trusted advisor who helps customers revolutionize their journey to the cloud.

What you'll do and how you'll have an impact

• Establish and maintain strong relationships with executive-level Alliance, Sales, and Operations leaders across a portfolio of named accounts;
• Partner closely with Independent Software Vendors (ISVs) to deeply understand their business goals and challenges within the cloud marketplace, serving as their trusted advisor and dedicated expert on all things Cloud GTM;
• Develop, refine, and manage each customer's Cloud GTM strategy—tracking objectives and goals related to establishing, building, driving, and scaling marketplace revenue and aligning them to next-best actions;
• Educate customers through coaching and training sessions on cloud marketplace landscapes, best practices, co-selling motions, and market dynamics;
• Provide technical insights and strategic guidance on adapting and optimizing GTM strategies for specific cloud environments (AWS, Azure, GCP);
• Assess customer maturity and preparedness for Cloud GTM; conduct market research to identify opportunities, threats, and competitive landscapes within the customer's Total Addressable Market;
• Design and help implement co-sell operating models between customers and their cloud provider partners, fostering strategic collaborations that drive mutual success;
• Deliver recurring Executive Business Reviews focused on Cloud GTM goals and KPIs across selling and co-selling with cloud partners;
• Collaborate with Enterprise and Strategic Account Executives to provide strategic oversight and shared ownership of named accounts across Sales and Services teams;
• Act as the voice of the customer to Product, Engineering, and other internal teams—accurately representing how product enhancements will drive satisfaction and retention;
• Maintain expert-level knowledge of how transactions are offered, booked, and fulfilled on Cloud Marketplaces, staying current with evolving marketplace dynamics;
• Refine and share standard operating procedures, product tips, and enablement materials for internal and external stakeholders;
• Evangelize Tackle's Cloud GTM philosophy and expertise, helping transform the way customers go to market through cloud marketplaces.

What we're looking for

• Minimum 4 years of experience in Customer Success Management, Alliance Management, or Sales/Revenue Operations Consulting, including sourcing, interpreting, and presenting data-driven decisions;
• Documented track record of increasing customer satisfaction, adoption, and retention of a technology product, or facilitating/supporting the sales process in a Customer Success, Alliances, Partner Management, or Account Management capacity;
• Advanced knowledge of the Cloud Marketplace ecosystem with hands-on experience in one or more major Cloud Marketplaces (AWS, Microsoft Azure, or Google Cloud) and related partnership programs;
• Analytical mindset with the ability to interpret and leverage data to inform strategy and measure outcomes;
• Outstanding communication (written and oral), negotiation, and presentation skills with the ability to engage stakeholders from team members to executive management;
• Technologically adept with strong business intelligence acumen;
• Ability to work independently and remotely while collaborating within a team environment both synchronously and asynchronously;
• Creative, positive, and solution-oriented thinker who can challenge the status quo and navigate ambiguity;
• Ability to thrive amid the demanding pace of a hyper-growth SaaS company.

You Will Stand Out If You Have:

• Business intelligence and report creation experience (Google Workspace, Salesforce, Tableau, Confluence);
• Skills managing reseller and distributor channel relationships.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#LI-Hybrid  #LI- Remote

Role Overview

We’re looking for a detail-obsessed specialist to review AI-generated vehicle marketing assets for product accuracy, visual quality, and legal compliance before they reach clients. This role serves as a critical quality gate in our production workflow — combining sharp visual judgment with product understanding to ensure every asset is accurate, compliant, and production-ready.

***This is not a traditional QA role — it requires strong visual judgment, attention to detail, and the ability to evaluate product accuracy at a granular level.

What You’ll Do

1. Asset Review & Quality Control

• Review AI-generated vehicle images (and future video assets) against reference materials to ensure product accuracy (trim, badging, wheels, interiors, materials, proportions)
• Identify visual defects caused by AI generation (e.g., distortions, missing elements, inconsistencies in vehicle or environment)
• Flag issues related to legal and compliance guidelines using established review frameworks
• Apply a high level of visual scrutiny — this role prioritizes precision over speed

2. Product Accuracy & Validation

• Serve as a subject matter expert on vehicle configurations using provided reference materials
• Distinguish between similar models and trim-level differences, and ensure correct representation across assets
• Validate that the vehicle shown aligns with messaging (e.g., EV vs ICE, performance claims, feature callouts)
• Identify inconsistencies between product, visuals, and claims early in the process

3. Issue Markup & Workflow Management

• Annotate and document issues clearly using tools such as Photoshop or internal platforms
• Provide structured, actionable feedback to the retouching/post-production team
• Route assets for correction based on issue type and severity
• Triage incoming outputs to ensure they meet minimum quality standards before entering post-production

4. Post-Retouch QA

• Perform final quality checks on retouched assets to ensure all issues have been resolved
• Confirm assets meet internal standards before delivery to clients

5. Cross-Team Collaboration

• Act as a bridge between product, creative, and production teams by translating product details into clear, actionable guidance
• Support asset development by advising on correct configurations, feature representation, and visual details
• Partner with internal teams and stakeholders during review cycles to uphold product integrity

6. Continuous Improvement & Tooling

• Provide feedback to product and engineering teams on recurring issues and gaps in AI output quality
• Help refine review guidelines, workflows, and internal tools to improve efficiency and accuracy
• Contribute to building scalable processes as asset volume grows and new formats (e.g., video) are introduced
• Support the development and maintenance of product reference materials, checklists, and documentation

What We’re Looking For

• Exceptional attention to detail — you can spot subtle visual inconsistencies, inaccuracies, and defects others would miss
• Experience in creative production, post-production, or asset QA (ideally working with images or video in a fast-paced environment)
• Strong visual judgment + structured thinking — able to follow guidelines while making sound calls when things aren’t black-and-white
• Clear, concise communicator — can document issues and provide actionable feedback to production teams
• Comfort working in production workflows — able to balance quality with throughput and manage multiple assets at once

Nice-to-Have

• Familiarity with automotive products, trims, or OEM brand standards
• Experience reviewing assets for legal or compliance considerations
• Exposure to AI-generated content and common failure patterns
• Experience improving workflows, tools, or QA processes

How Success is Measured

• Ability to consistently catch visual and product-related defects before client delivery
• Reduction in rework cycles and missed issues
• Quality and clarity of feedback provided to production teams
• Contribution to improving workflows, tools, and asset quality over time

Why This Role Matters

AI-generated content introduces new types of quality and compliance risks. This role ensures that every asset is not only visually polished, but also product-accurate and legally sound.

You will play a key role in bridging AI generation and production-quality output — and directly influence how the product evolves.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-ZZ1

#LI-HYBRID

The Monks Account Manager is a vital contributor and facilitator of successful project execution for Chevrolet. As a steward of the brand, the Account Manager is responsible for overseeing day-to-day project timelines, budgets, and executional details. Working under the direction of Chevrolet account leads, the Account Manager will be a trusted advisor and partner to clients and internal teams. They have acute attention to detail, and are in tune with automotive news and trends.  

The Day-to-Day

• Facilitate creative development, including scheduling kick off meetings, managing timelines, client feedback, legal and product reviews, and ensuring the successful delivery of final materials
• Responsible for the facilitation of multiple workstreams though production and administration of client management
• Collaborate with internal and external cross-agency teams from the conception of a project through completion 
• Organize and maintain project details and back up information 
• Maintain project status reports and other internal and client-facing documents that track progress of work and financial administration
• Consistently meet the standards set for quality, productivity and timeliness

What you bring:

• 3-5 years of experience in facilitating digital creative and/or production in an agency setting
• Experience working with cross-functional teams to deliver work in a fast-paced environment 
• Experience managing multiple projects at once with a high attention to detail
• A solutions-oriented approach with inherent curiosity 
• Ability to operate in a nimble and constantly evolving team environment
• An eagerness to learn and is comfortable asking questions to enhance their knowledge of the automotive industry 
• Foundational understanding of client financials and budget management 
• Skilled communicator with strong written and verbal communication skills in English, including both professional and casual style of communication
• Experience with and comfortable working within project management tools (WorkFront, JIRA, Monday.com, Asana, etc.) 
• Experience with Adobe Creative Cloud preferred 

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-HYBRID

#LI-ZZ1

About The Role

As .Monks continues to expand our Data & Digital Media capabilities, we are looking for a senior professional to support and grow our services in marketing analytics.

In this role, you will support both ongoing and new engagements by overseeing the delivery of actionable and impactful insights at the intersection of business, site, and paid media data. This position plays a key role in evolving our analytics capabilities while also working closely with client stakeholders to deliver high-quality, scalable solutions.

This is a highly hands-on, client-facing role, with a strong focus on building and maintaining data pipelines, enabling measurement frameworks, and supporting advanced analytics use cases.

Key Responsibilities

• Support analytics delivery across client engagements, ensuring high-quality outputs and actionable insights
• Design, build, and optimize data pipelines and workflows to support reporting, forecasting, and measurement initiatives
• Understand business needs and contribute to the development of cross-channel measurement frameworks
• Partner closely with client stakeholders to translate data into insights and recommendations
• Support test design and analysis to evaluate performance and identify opportunities for improvement
• Contribute to the development of new analytics approaches, tools, and processes
• Identify opportunities to improve efficiency, automation, and data operations
• Collaborate with cross-functional teams (media, strategy, analytics) to deliver integrated solutions

Primary Qualifications

• Bachelor’s or Master’s degree in a quantitative field (e.g., computer science, statistics, applied mathematics, economics, engineering) or equivalent experience
• Strong hands-on experience with SQL and data pipeline development (ETL/ELT)
• Experience working with large datasets in cloud environments (e.g., GCP, Databricks, or similar)
• Working knowledge of Python or similar languages for data processing or automation
• Familiarity with data visualization tools (e.g., Tableau, Datorama, or similar)
• Understanding of digital advertising measurement, reporting, and attribution methodologies
• Strong communication skills, with the ability to translate complex data into clear insights
• Ability to work independently and manage priorities in a fast-paced, ambiguous environment

Nice to Have

• Experience with Databricks, Spark, or distributed data processing frameworks
• Exposure to marketing mix modeling (MMM), forecasting, or advanced measurement techniques
• Experience working in consulting, agency, or embedded client environments
• Familiarity with AI/ML or emerging data applications

Additional Information

• This is an individual contributor role with significant ownership and client exposure
• Success in this role requires a proactive, self-starter mindset and strong stakeholder management skills
• This role supports a West Coast–based team, so candidates should be comfortable collaborating with PST stakeholders and flexing hours when needed (e.g., occasional late afternoon meetings)

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-HYBRID

#LI-ZZ1

Role Overview

We’re looking for a detail-obsessed specialist to review AI-generated vehicle marketing assets for product accuracy, visual quality, and legal compliance before they reach clients. This role serves as a critical quality gate in our production workflow — combining sharp visual judgment with product understanding to ensure every asset is accurate, compliant, and production-ready.

***This is not a traditional QA role — it requires strong visual judgment, attention to detail, and the ability to evaluate product accuracy at a granular level.

What You’ll Do

1. Asset Review & Quality Control

• Review AI-generated vehicle images (and future video assets) against reference materials to ensure product accuracy (trim, badging, wheels, interiors, materials, proportions)
• Identify visual defects caused by AI generation (e.g., distortions, missing elements, inconsistencies in vehicle or environment)
• Flag issues related to legal and compliance guidelines using established review frameworks
• Apply a high level of visual scrutiny — this role prioritizes precision over speed

2. Product Accuracy & Validation

• Serve as a subject matter expert on vehicle configurations using provided reference materials
• Distinguish between similar models and trim-level differences, and ensure correct representation across assets
• Validate that the vehicle shown aligns with messaging (e.g., EV vs ICE, performance claims, feature callouts)
• Identify inconsistencies between product, visuals, and claims early in the process

3. Issue Markup & Workflow Management

• Annotate and document issues clearly using tools such as Photoshop or internal platforms
• Provide structured, actionable feedback to the retouching/post-production team
• Route assets for correction based on issue type and severity
• Triage incoming outputs to ensure they meet minimum quality standards before entering post-production

4. Post-Retouch QA

• Perform final quality checks on retouched assets to ensure all issues have been resolved
• Confirm assets meet internal standards before delivery to clients

5. Cross-Team Collaboration

• Act as a bridge between product, creative, and production teams by translating product details into clear, actionable guidance
• Support asset development by advising on correct configurations, feature representation, and visual details
• Partner with internal teams and stakeholders during review cycles to uphold product integrity

6. Continuous Improvement & Tooling

• Provide feedback to product and engineering teams on recurring issues and gaps in AI output quality
• Help refine review guidelines, workflows, and internal tools to improve efficiency and accuracy
• Contribute to building scalable processes as asset volume grows and new formats (e.g., video) are introduced
• Support the development and maintenance of product reference materials, checklists, and documentation

What We’re Looking For

• Exceptional attention to detail — you can spot subtle visual inconsistencies, inaccuracies, and defects others would miss
• Experience in creative production, post-production, or asset QA (ideally working with images or video in a fast-paced environment)
• Strong visual judgment + structured thinking — able to follow guidelines while making sound calls when things aren’t black-and-white
• Clear, concise communicator — can document issues and provide actionable feedback to production teams
• Comfort working in production workflows — able to balance quality with throughput and manage multiple assets at once

Nice-to-Have

• Familiarity with automotive products, trims, or OEM brand standards
• Experience reviewing assets for legal or compliance considerations
• Exposure to AI-generated content and common failure patterns
• Experience improving workflows, tools, or QA processes

How Success is Measured

• Ability to consistently catch visual and product-related defects before client delivery
• Reduction in rework cycles and missed issues
• Quality and clarity of feedback provided to production teams
• Contribution to improving workflows, tools, and asset quality over time

Why This Role Matters

AI-generated content introduces new types of quality and compliance risks. This role ensures that every asset is not only visually polished, but also product-accurate and legally sound.

You will play a key role in bridging AI generation and production-quality output — and directly influence how the product evolves.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-ZZ1

#LI-HYBRID

Role Overview

We’re looking for a detail-obsessed specialist to review AI-generated vehicle marketing assets for product accuracy, visual quality, and legal compliance before they reach clients. This role serves as a critical quality gate in our production workflow — combining sharp visual judgment with product understanding to ensure every asset is accurate, compliant, and production-ready.

***This is not a traditional QA role — it requires strong visual judgment, attention to detail, and the ability to evaluate product accuracy at a granular level.

What You’ll Do

1. Asset Review & Quality Control

• Review AI-generated vehicle images (and future video assets) against reference materials to ensure product accuracy (trim, badging, wheels, interiors, materials, proportions)
• Identify visual defects caused by AI generation (e.g., distortions, missing elements, inconsistencies in vehicle or environment)
• Flag issues related to legal and compliance guidelines using established review frameworks
• Apply a high level of visual scrutiny — this role prioritizes precision over speed

2. Product Accuracy & Validation

• Serve as a subject matter expert on vehicle configurations using provided reference materials
• Distinguish between similar models and trim-level differences, and ensure correct representation across assets
• Validate that the vehicle shown aligns with messaging (e.g., EV vs ICE, performance claims, feature callouts)
• Identify inconsistencies between product, visuals, and claims early in the process

3. Issue Markup & Workflow Management

• Annotate and document issues clearly using tools such as Photoshop or internal platforms
• Provide structured, actionable feedback to the retouching/post-production team
• Route assets for correction based on issue type and severity
• Triage incoming outputs to ensure they meet minimum quality standards before entering post-production

4. Post-Retouch QA

• Perform final quality checks on retouched assets to ensure all issues have been resolved
• Confirm assets meet internal standards before delivery to clients

5. Cross-Team Collaboration

• Act as a bridge between product, creative, and production teams by translating product details into clear, actionable guidance
• Support asset development by advising on correct configurations, feature representation, and visual details
• Partner with internal teams and stakeholders during review cycles to uphold product integrity

6. Continuous Improvement & Tooling

• Provide feedback to product and engineering teams on recurring issues and gaps in AI output quality
• Help refine review guidelines, workflows, and internal tools to improve efficiency and accuracy
• Contribute to building scalable processes as asset volume grows and new formats (e.g., video) are introduced
• Support the development and maintenance of product reference materials, checklists, and documentation

What We’re Looking For

• Exceptional attention to detail — you can spot subtle visual inconsistencies, inaccuracies, and defects others would miss
• Experience in creative production, post-production, or asset QA (ideally working with images or video in a fast-paced environment)
• Strong visual judgment + structured thinking — able to follow guidelines while making sound calls when things aren’t black-and-white
• Clear, concise communicator — can document issues and provide actionable feedback to production teams
• Comfort working in production workflows — able to balance quality with throughput and manage multiple assets at once

Nice-to-Have

• Familiarity with automotive products, trims, or OEM brand standards
• Experience reviewing assets for legal or compliance considerations
• Exposure to AI-generated content and common failure patterns
• Experience improving workflows, tools, or QA processes

How Success is Measured

• Ability to consistently catch visual and product-related defects before client delivery
• Reduction in rework cycles and missed issues
• Quality and clarity of feedback provided to production teams
• Contribution to improving workflows, tools, and asset quality over time

Why This Role Matters

AI-generated content introduces new types of quality and compliance risks. This role ensures that every asset is not only visually polished, but also product-accurate and legally sound.

You will play a key role in bridging AI generation and production-quality output — and directly influence how the product evolves.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-ZZ1

#LI-HYBRID

About the Role

We are looking for a Senior Solution Lead to join our high-performing Pre-Sales & Solution Strategy team. You will sit at the intersection of Sales, Delivery, Product, and Client Leadership, shaping the solutions we take to market and directly influencing multi-million-dollar outcomes.

This is not a “respond to the RFP and pray” role. This is a strategic, high-ownership, high-IQ seat where you:

• Shape the problem,
• Design the solution, and
• Influence how we win and deliver.

You will focus exclusively on large, complex opportunities valued at $1M+, where your problem-framing, technical depth, and storytelling materially impact win rates.

You will report to the Head of Pre-Sales & Solution Strategy and collaborate with a senior, globally distributed team across India, the US, and Europe.

Responsibilities:

What You’ll Own

1. Deal Shaping & Pre-Sales Architecture

• Translate ambiguous client goals into clear, compelling, technically credible solution architectures (Figma/Miro/Adobe)
• Lead discovery workshops, ask incisive questions, and define what a winning solution looks like—for the client and for us.
• Build decks, narratives, and pricing models that position us decisively above competitors. (Google/PP/Canva)
• Navigate seamlessly between C-level outcomes (business case, ROI, risk) and engineering deep dives (architecture, delivery approach, tradeoffs).
• Own the solution narrative end-to-end across EOI/RFI/RFP responses, orals, and executive briefings.
• Solution Estimating: Provide high level pricing estimates tied to value impact statements (ROI) for clients including software, hardware, cloud and tooling licensing for POC/MVP/Commercial models
  
  

2. Cross-Domain Solution Engineering

Own the solution across the full delivery lifecycle, spanning:

• Applications – modernization, greenfield engineering, platforms, integration
• Infrastructure – cloud infra, DevOps, SRE, infra automation
• Security – controls, IAM, governance, secure-by-design patterns
• Cloud – AWS / Azure / GCP architectures, migration strategies, optimization / FinOps
• Tooling- AI models, ISV licenses, tokens etc

You bring technical breadth with depth in at least one practice area and can credibly orchestrate end-to-end solutions.

A practical understanding of how AI cuts across these domains is essential, including:

• agentic automation across workflows and operations
• private AI stacks (RAG, governance, observability)
• model-integrated applications and copilots that augment existing systems

3. Go-To-Market & Productized Offerings

• Turn our capabilities into clear, differentiated, repeatable solutions and offerings.
• Collaborate with Product, Delivery, and Marketing to evolve our GTM playbooks and sales assets.
• Package reference architectures, POVs, and standard patterns based on real market demand.
• Capture learnings from deals and delivery to refine offerings and win themes.

4. Internal Collaboration & Leadership

• Partner closely with Sales on deal strategy, qualification, and pursuit plans.
• Align with Delivery Leaders to ensure proposed solutions are buildable, profitable, and differentiated.
• Contribute to sales enablement via reusable messaging, templates, and pricing frameworks.
• Act as a thought leader and mentor for junior solution engineers and architects.

What Success Looks Like

• You influence $6M+ in annual revenue through deals with TCV targets valued at $1M+.
• Stakeholders (Sales, Delivery, Clients) consistently rate your solutions as clear, differentiated, and client-aligned.
• Sales teams proactively pull you into strategic conversations because you “help deals close.”
• Delivery teams trust your architectures—and want to build them.
• You significantly enhance our GTM library with reusable assets, offerings, and standard patterns.
• Over time, you shape or lead 1–2 strategic offerings or solution themes for the company.

Who Thrives in This Role

We’re targeting top-tier pre-sales / solution engineering talent in India who demonstrate:

• Flexible thinking – can reshape a problem even when the client can’t articulate it clearly
• Structured reasoning – can break down complexity into options, tradeoffs, and recommendations
• Technical breadth + depth – strong grounding in apps, infra, security, and cloud, with a sharp view of how AI enhances each
• Storytelling ability – can communicate crisply to CXOs, procurement, and engineering teams
• Calm confidence – comfortable leading conversations amid ambiguity and pace
  Ownership mindset – thinks like an owner, not a vendor; cares about long-term value and delivery success

About You

The essentials:

• 7–12+ years in pre-sales engineering, solutions architecture, or consulting roles in IT services / SaaS / cloud / AI-led solutions
• Proven ability to influence or close $1M+ services deals (multi-tower or multi-year preferred)
• Hands-on understanding of services delivery, including SDLC, cloud migrations, modernization, architecture patterns, and infra operations
• Experience designing or positioning solutions with AI integration, agent workflows, automation, or model-enhanced apps (copilots, RAG systems, intelligent workflows)
• Ability to build defensible pricing models (T&M, fixed-price, managed services, outcome-based)
• Strong written and verbal communication skills in English; experienced presenting to senior stakeholders
• Comfortable working with distributed global teams across time zones

Not a must, but a plus:

• Hands-on experience with one or more major cloud providers (AWS, Azure, GCP)
• Familiarity with modern data and AI stacks (Snowflake, Databricks, vector DBs, LLM orchestration frameworks)
• Background in consulting-led environments (Big 4, global SIs, boutique consulting firms)
• Industry experience in BFSI, Retail, Manufacturing, Healthcare, or similar

At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

LOCATION salary range

$150,000— $180,000 USD

#LI-REMOTE 

#LI-SDL1

Technical Director, Generative AI

About the Role

As a Technical Director, you’ll collaborate with cross-functional teams to define processes and to deliver high-quality results through well-managed, on time and on budget projects. This is a leadership role combining technical strategy, hands-on technical expertise, and execution. You will be responsible for discovery, shaping solutions, prototyping, guiding creative technologists and developers, owning the technical delivery and scale automation frameworks for our global clients.

We are looking for a Technical Director to lead the technical direction, planning, and delivery of AI-driven production work across key client accounts. This role sits within our Transformation and Applied AI team, focused on building and scaling AI pipelines for image, video, text and content generation. Technical Director acts as the technical counterpart to Solution Leads (Producers) and Creative Directors, ensuring what is sold can be realistically delivered from a technical perspective. You will define how things get built, estimate technical efforts, and assemble the right technical team to execute.

This role is focused on AI pipelines for image and video generation at scale, workflow automation and content production systems, model usage, fine-tuning, and dataset considerations, connecting multiple tools, APIs, and systems into production-ready pipelines.

Responsibilities

• Own technical delivery end-to-end: from early estimations through production/development and final delivery.
• Define technical approaches for AI-driven projects (image/video generation, automation pipelines, model training/fine-tuning).
• Translate ambiguous briefs into clear technical plans, asking the right questions around scope, assets, datasets, outputs, and constraints.

Partner closely with Solution Leads and Creative Directors to align scope, timelines, and feasibility

• Know how to assemble the right project team with required technical skills (e.g. Creative Technologists, ML engineers, backend developers).
• Lead and guide technical teams during production, ensuring quality, avoiding scope creeps, and focus on the right technical direction.
• Validate feasibility and manage trade-offs between budget, timeline, and technical complexity.
• Identify risks early and communicate constraints, assumptions, and dependencies clearly.
• Review and guide implementation of AI pipelines (e.g. ComfyUI workflows, API integrations, automation systems).
• Ensure technical quality and QA alignment, working with QA teams where needed.
• Be client-facing when required, presenting technical approaches, documentation, and progress.

About You

The essentials

• 1+ years in a Technical Director, Technical Lead, or similar production-focused leadership role.
• 5+ years of hands on experience in one of the focus areas: Creative Technology, Software Development, 3D/VFX, Real-time Engines.
• Solid understanding of machine learning fundamentals - model architectures, training vs. inference, and fine-tuning methods, and apply them in real-world generative AI pipelines.
• Strong experience in scoping, estimating, and delivering technical projects.
• Hands-on experience building or working with AI / generative pipelines, beyond text to image.
• Experience integrating APIs, automation workflows, or multi-step pipelines.
• Ability to translate high-level ideas into concrete technical plans.
• Strong understanding of production realities: timelines, budgets, resourcing.
• Comfortable leading technical teams and making architectural decisions.
• Ability to operate in ambiguous environments and bring structure quickly.
• Strong communication skills and ability to push back on unrealistic expectations.

Not a must, but a plus

• Academic or research background in Machine Learning, Computer Science, or related fields.
• Certifications in Machine Learning, Deep Learning, or Engineering.
• Experience leading cross-functional technical teams (e.g. software engineers, ML engineers, creative technologists, AI artists).
• Background in creative technology, real-time systems, or virtual production pipelines.
• Experience building or supporting scaled content generation systems or working with CPG / enterprise clients.
• Experience in marketing campaign execution (e.g. media, email) and understanding of basic performance metrics.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

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Company Overview

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value where we support the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark. 

Data & Analytics

Accordion's Data & Analytics (D&A) team offers cutting-edge, intelligent solutions to a global clientele, leveraging a blend of domain knowledge, sophisticated technology tools, and deep analytics capabilities to tackle complex business challenges.

We partner with Private Equity clients and their Portfolio Companies across diverse sectors, including Retail, CPG, Healthcare, Media & Entertainment, Technology, and Logistics.

This role can be based in any of our US office locations and is a hybrid role with the flexibility to work remotely 2 days a week. Ideal candidates should be local to the desired location.

This position is not eligible for immigration sponsorship.

Accordion Intelligence Lab

The AI Lab is composed of leading software and AI engineers, designing agentic-AI solutions ahead of the market. Our group builds and operationalizes the AI systems that power Accordion’s consulting capabilities, from agentic architectures and RAG pipelines to evaluation frameworks and production observability.

The Lab works closely with practice leaders to translate research findings into scalable, reliable tools that advance Accordion’s AI-driven value creation work for PE clients and their portfolio companies.

About the Role

We're looking for a Data Specialist to join one of Accordion's AI-augmented delivery pods. These pods are purpose-built teams that combine AI engineering, data science, and product management to transform how PE-backed companies run finance and operations.

In this role, you are the person who makes data work in practice. You move fluidly between messy source systems and production-ready pipelines, and you do it fast. You'll work directly alongside AI engineers and product managers to scope data requirements, diagnose quality issues, and build the data foundations that AI systems depend on. Client-facing moments come with the territory. You'll need to ask sharp questions, explain what you're seeing in plain language, and earn trust quickly.

This is not a role for someone who needs clean handoffs and stable requirements. The data is complicated, the timelines are short, and the problems change. If that sounds like the environment where you do your best work, this is the role.

What You’ll Do

• Build and maintain the data pipelines, models, and integrations that AI systems depend on, from raw source data to production-ready outputs
• Scope, design, and write custom ML models tailored to client problems, from feature engineering through evaluation and deployment
• Explore unfamiliar datasets with speed and rigor: identify structure, surface anomalies, and form a clear point of view on what the data can and can't support
• Diagnose data quality issues quickly, communicate their impact clearly, and drive resolution without waiting to be asked
• Work directly alongside AI engineers and product managers to translate ambiguous client problems into reliable, well-documented data products
• Run client working sessions on data (source system walkthroughs, model findings, quality assessments) and own the room when you do
• Tell the data story to non-technical audiences: in a chart, in a slide, in a meeting with a CFO who doesn't have time for jargon
• Navigate enterprise data environments fluently (ERP systems, BI platforms, financial data infrastructure) and get things done inside them
• Use AI tools to move faster across the full scope of your work: exploration, modeling, documentation, and client communication
• Travel to client site as needed

Success in the First 6 Months

• Own end-to-end data delivery on multiple AI engagements, from initial source system assessment through production-ready pipelines
• Establish a reputation within your pod for being the person who finds the data problem before it becomes the team's problem
• Run direct client working sessions on data (scope, quality, or access) and leave the client confident in your read of the situation
• Demonstrate faster, higher-quality output because of how you use AI tools, not just that you use them

 What You’ll Bring

• Deep, practical data skills across the full stack: SQL, Python, machine learning, data modeling, pipeline development, and hands-on experience with messy, real-world source systems
• Strong instincts for data quality: You find the problem, quantify the impact, and communicate what it means before anyone has to ask
• Experience working in fast-moving, sprint-based environments where requirements shift and you still ship
• Comfort working directly with clients: Asking the right questions, translating technical findings into plain language, and building credibility quickly
• Background in finance or PE-adjacent environments: ERP systems, FP&A data, financial close processes, or portfolio company data infrastructure
• Fluent with AI and ML workflows: Enough to understand what the engineers need from the data layer, why it matters, and the ability to teach what you know
• AI tools woven into how you work daily, with demonstrably faster output to show for it
• Strong written communication: you can document a model, write a findings summary, produce compelling stories from messy data, and draft a client-facing issue log clearly and quickly

This is a high-velocity environment. Sprints are short, client expectations are high, and we don’t slow down between engagements. If you’ve spent time in large enterprise engineering organizations where velocity is constrained by process, this will feel different.

The people who thrive here are those who find the pace energizing, not exhausting. They ship fast because they’ve internalized good judgment (not because they cut corners). They use AI tools to multiply their output, communicate clearly with non-technical stakeholders, and course-correct quickly when something isn’t working.

The annual salary for this role ranges from: $144,500 to $230,000 USD + significant bonus + benefits. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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The Work

Ripple Treasury is a high-growth, $100M ARR SaaS business delivering mission-critical solutions for the Office of the CFO. Our adaptable, native digital platform serves the world’s most demanding finance organisations — enabling CFOs, Controllers, and Treasury teams to operate with greater speed, accuracy, and confidence; the “Clarity to Act”.

Our customers are large and enterprise-scale organisations, and we serve them through a fundamentally high-touch, relationship-driven model. We operate globally with significant presence across North America (US & Canada), Europe (London, Dublin, and Geneva), and Asia-Pacific (Singapore and Sydney). We are on a clear trajectory toward category leadership and are investing decisively in our customer experience and go-to-market capabilities to get there.

As Head of Customer Success, you will own the full post-implementation customer experience — from go live through to deep adoption and long-term advocacy — for a global, enterprise customer base where relationships are complex, stakes are high, and expectations are demanding. This is a seat on the Leadership Team and a pivotal role in driving how we retain, grow, and scale with our customers.

Your primary commercial mandate is the protection and growth of recurring revenue through disciplined retention management, pricing stewardship, and a deep commitment to driving product adoption. Where customers are getting maximum value from the platform, expansion naturally follows — and you will build the adoption engine that makes this a repeatable, measurable reality.

You will lead Customer Success, Support, and Customer Education, building the systems, talent, and AI-powered tooling required to deliver measurable, repeatable value at scale. You will be the voice of the customer in the leadership team, a trusted commercial partner to Sales, and the leader who sets the standard for what great customer experience looks like in enterprise FinTech.

Central to this role is the ownership of Ripple Treasury’s Customer Reference Programme. In enterprise software sales, references are not a courtesy — they are a commercial weapon. A well-prepared, enthusiastic reference from a peer CFO can accelerate a deal and eliminate competitive risk; a poor or unprepared one can destroy months of sales effort. Building a deep, diverse, and actively managed panel of reference customers is therefore a strategic priority for the business, and this role owns it end to end. The programme begins at implementation — identifying and nurturing potential advocates from the moment a customer goes live — and evolves throughout the customer lifetime into formal references, case studies, executive peer relationships, and public advocacy. Done well, the reference programme becomes one of Ripple Treasury’s most powerful go-to-market assets.

What you’ll do

Revenue Retention & Pricing Stewardship

• Own gross revenue retention (GRR) as the primary commercial accountability of the role — building the operational rigour, early-warning systems, and executive relationship depth to protect and grow the recurring revenue base.
• Lead the annual and in-cycle renewal process for enterprise accounts, ensuring renewals are managed proactively, professionally, and with a clear commercial strategy that reflects the value delivered.
• Act as a key voice in pricing decisions — partnering with Finance, Product, and Sales leadership to ensure price positioning is grounded in demonstrated customer value, market context, and long-term retention dynamics.
• Develop and manage a tiered account coverage model that matches resource intensity to account risk, strategic importance, and growth potential across the global portfolio.
• Maintain a real-time view of customer health, renewal risk, and commercial exposure across all regions, and report this clearly and confidently to the leadership.

Product Adoption & Customer Value Realisation

• Define and own the adoption framework for the business — including feature activation milestones, user engagement benchmarks, and outcome-based success metrics aligned to CFO priorities.
• Build structured Customer Success programmes — health check cadences, QBRs, and executive business reviews — that create a continuous conversation around value delivery and adoption progress.
• Partner with Product to ensure the platform is intuitive, well-documented, and supported by in-app guidance, self-serve resources, and AI-assisted help that reduces friction and accelerates time-to-value.
• Develop a Customer Education capability — including digital learning pathways, and power-user programmes — that embeds deep product knowledge within customer organisations.
• Use adoption data to generate account-level intelligence that Sales can act on: identifying expansion-ready customers, surfacing whitespace opportunities, and flagging where new use cases are gaining traction.
• Work closely with Sales and Marketing on the customer-led growth motion — ensuring CS insight feeds pipeline generation, case studies, and customer referral programmes.

Customer Support & Service Excellence

• Oversee the global Customer Support organisation, ensuring consistent, high-quality service delivery across all geographies and time zones (US, Canada, UK, Ireland, Switzerland, Singapore, and Australia).
• Set and hold the team accountable to SLA commitments and customer satisfaction benchmarks — including CSAT, NPS, and time-to-resolution — that reflect the high standards our enterprise customers expect.
• Drive a shift toward intelligent, AI-augmented support — deploying deflection tools, predictive issue detection, and AI-assisted case resolution that reduce effort for customers and free the team to focus on complex, high-value interactions.
• Ensure Support is positioned as a proactive function, not just a reactive one — flagging adoption gaps, product friction, and at-risk signals to CS and Product in real time.

AI-Powered Tooling & Operating Model

• Define and own the AI and technology roadmap for the Customer organisation — selecting, deploying, and continuously improving the tools that underpin CS, Support, and Education workflows.
• Champion the use of AI-driven customer health scoring that synthesises product usage data, support ticket patterns, engagement signals, and sentiment to provide a predictive, real-time view of each account.
• Deploy AI-assisted tooling for CSMs and Support teams — including intelligent playbook recommendations, automated at-risk alerts, AI-drafted customer communications, and summarisation of account history — to increase capacity and consistency.
• Use AI to scale the Quality Business Review process: automating data preparation, surfacing the most relevant insights per account, and enabling CSMs to spend more time on strategic conversation and less on slide preparation.
• Leverage AI-powered self-serve and in-product guidance to accelerate adoption journeys — reducing dependency on human-led intervention for common tasks and feature discovery.
• Build a culture of experimentation within the team — regularly testing new AI tools, measuring their impact on key metrics, and scaling what works across the global CS organisation.
• Partner with the Chief Technology Officer and Chief Product Officer to ensure the AI tooling strategy for the Customer team is aligned with the broader platform and data architecture.

Customer References & Advocacy

• Build and own a structured Customer Reference Programme that begins at implementation — identifying and nurturing potential reference customers from go-live, before they are ever needed by Sales, so that relationships are warm, stories are authentic, and references are given willingly rather than reluctantly.
• Partner with the implementation and onboarding teams to embed reference-readiness into the customer journey from day one — setting expectations with new customers early, capturing initial success stories at go-live, and progressively building the relationship depth required for credible, high-quality references as the account matures.
• Maintain a live, actively managed reference panel — segmented by industry, geography, use case, and customer size — that gives Sales the right reference for the right prospect at the right moment in every deal cycle. A generic reference is rarely as powerful as a matched one.
• Protect reference customers with the same rigour as pipeline — monitoring their health, acting quickly when sentiment shifts, managing reference fatigue by rotating requests thoughtfully, and ensuring that every reference commitment is properly briefed, prepared, and followed up with appropriate recognition.
• Work closely with Sales leadership to understand the deals where references are material to close — and escalate rapidly when a reference risk is identified. A single poor or unprepared reference in a competitive enterprise deal can be decisive; this function must be treated as a commercial priority, not an administrative one.
• Expand advocacy beyond individual reference calls — building a programme that includes executive peer networks, customer advisory boards, co-authored thought leadership, conference speaking opportunities, and case studies that give willing customers meaningful ways to advocate publicly for Ripple Treasury in the CFO community.
• Track reference programme health as a formal metric — including the size and quality of the active reference panel, reference request fulfilment rates, and the contribution of references and advocacy to Sales win rates — and report this to leadership alongside the core retention and adoption scorecard.

Voice of Customer & Cross-Functional Partnership

• Serve as the definitive internal champion for the customer, synthesising feedback, usage trends, and renewal signals into actionable insight for Product, Engineering, Marketing, and leadership.
• Establish robust VoC programmes — including NPS, QBRs, advisory councils, and win/loss analysis — that create a closed feedback loop from the frontline to the product roadmap and commercial strategy.
• Partner closely with the Head of Sales to align on the commercial handoff from post-sale to Sales, ensuring expansion opportunities identified through adoption data are translated into qualified pipeline.
• Represent the customer perspective in all leadership discussions.

Team Leadership & Organisational Development

• Build, lead, and inspire a globally distributed customer-facing organisation across Customer Success and Support, with a culture that is accountable, data-driven, and genuinely customer-obsessed.
• Develop a high-performance environment with clear career paths, coaching frameworks, and recognition programmes that attract and retain top talent across the US, Canada, UK, Ireland, Switzerland, Singapore, and Australia.
• Drive AI literacy and adoption within the team — ensuring every CSM and Support professional is equipped and expected to use AI tools as a core part of their daily workflow, not an optional add-on.
• Build the operational infrastructure — playbooks, KPI frameworks, health scoring, CS platforms, and reporting cadences — that makes the team scalable without losing the quality and personalisation that enterprise customers expect.

What you’ll bring

Essential Experience

• 10+ years of progressive experience in customer-facing leadership roles within B2B enterprise SaaS, with at least 3–5 years at the top table with clear ownership of post-sale revenue and retention.
• Demonstrated track record of achieving and defending strong GRR metrics at scale — ideally in a $50M–$200M ARR SaaS business — with experience navigating complex enterprise renewal negotiations.
• Proven experience building and scaling product adoption programmes that create a measurable link between feature engagement and commercial outcomes.
• Deep experience partnering with Sales on customer-led growth motions — turning CS insight into pipeline and customer advocacy into revenue.
• Hands-on experience deploying AI and automation tools within a CS or Support organisation — including customer health platforms, AI-assisted workflows, and self-serve/deflection tools.
• Experience serving customers in the Office of the CFO, financial technology, ERP, FP&A, treasury, or GRC verticals is highly desirable — the ability to converse credibly with CFOs and finance leaders is essential.
• Proven ability to manage high-touch relationships with enterprise or Fortune 500 customers, including executive sponsorship at C-Suite level across multiple geographies.
• Track record of building globally distributed teams that operate cohesively across time zones, cultures, and regulatory environments.

Leadership Attributes

• Customer obsessed — you hold a deeply held belief that customer outcomes and business outcomes are inseparable, and you bring this perspective to every internal decision.
• Commercially grounded — you understand that retention, pricing, and adoption are interconnected levers, and you manage them with precision and strategic intent.
• AI-forward — you are genuinely enthusiastic about the potential of AI to change how customer organisations operate, and you have the credibility and hands-on experience to lead this transformation.
• Data-driven — you operate from insight, not instinct alone; you are comfortable with health scoring models, cohort analysis, adoption funnels, and leading vs lagging indicators.
• Executive presence — you are credible, compelling, and confident in front of enterprise customer executives.
• Builder’s mindset — you are energised by the opportunity to create structure, process, and capability in a business that is still scaling, and you know the difference between building for now and building for scale.
• Collaborative and Sales-aligned — you see CS and Sales as one commercial team with different roles, and you invest in making the partnership between them a genuine competitive advantage.

Preferred Background

• Experience in financial technology, ERP, FP&A, treasury, or GRC SaaS solutions.
• Previous exposure to private equity or venture-backed high-growth environments.
• Familiarity with market leading CS and CRM platforms.
• Working knowledge of AI tools relevant to CS operations: LLM-based summarisation, predictive health scoring, AI-assisted communication, and in-product guidance platforms.
• Multilingual capability or deep experience leading teams across English, Spanish, French, and German-speaking markets.

The Global Data & Insights Team

Okta's Enterprise Data & Insights team powers the data infrastructure that drives decision-making across the company by building reliable pipelines, scalable data platforms, and production-grade data products. We partner closely with internal Data and Insights Analysts as well as external Okta Product teams to unlock business value through robust data architecture, efficient data movement, and the engineering foundations that make data trustworthy at scale.    

The Senior Analytics Engineer, Marketing Opportunity

We are seeking a Senior Analytics Engineer to serve as the technical architect of our marketing data engine. You will own our marketing attribution logic and end-to-end funnel performance data, evolving our current processes into an enterprise-grade ecosystem. Your mission is to uncover the high-fidelity signals that drive new customer acquisition and maximize expansion within our existing base. You’ll tackle a sophisticated roadmap of advanced analytics, transforming raw touchpoints into a trusted, scalable framework for growth.

This role sits at the intersection of business context and technical execution. You will design scalable data models, define consistent business logic, and help establish a strong semantic foundation that enables both human analytics and machine-driven intelligence.

You will partner closely with Marketing stakeholders, Data Analysts, Data Scientists, and Data Engineers to ensure data is accurate, consistent, and easy to consume; whether through dashboards, self-service exploration, or AI-powered workflows.

What you’ll be doing

Data Modeling & Semantics

• Design, build, and maintain scalable data models using dbt and Snowflake
• Define and standardize core Marketing metrics (e.g., pipeline, campaign performance, attribution, conversion rates)
• Establish consistent modeling patterns, naming conventions, and semantic clarity across datasets
• Contribute to a shared semantic layer that enables consistent reporting across channels and tools

AI-Ready Data & Snowflake Ecosystem

• Prepare high-quality, well-governed datasets for use with Snowflake Cortex and Snowflake Intelligence
• Enable data foundations that support LLM-powered use cases such as campaign insights, segmentation, and performance optimization
• Ensure data is context-rich, well-documented, and aligned with business meaning to improve AI accuracy and usability

Data Quality, Governance & Trust

• Implement robust testing, validation, and documentation practices in dbt
• Ensure consistency across dashboards and marketing tools through shared definitions and reusable models
• Apply data governance best practices, including access controls, lineage, and auditability
• Partner across teams to establish clear ownership of marketing data assets and definitions

Collaboration & Delivery

• Partner with Marketing, Customer First, and Analytics teams to translate business needs into scalable data solutions
• Support self-service analytics by building intuitive, reusable datasets across channels (e.g., digital, lifecycle, events)
• Contribute to scalable data workflows that balance immediate campaign needs with long-term maintainability
• Work within an agile environment, contributing to planning, prioritization, and continuous improvement

AI and Data Mindset

• Demonstrate an AI-first mindset, thinking beyond data models and dashboards to how data can power intelligent systems and decision-making
• Understand the importance of well-modeled, well-documented, and semantically clear data for AI and LLM-based use cases
• A level of comfort leveraging AI-assisted workflows to improve productivity, code quality, and consistency
• Curiosity for emerging capabilities in platforms like Snowflake Cortex and Snowflake Intelligence, and how they can be applied to Marketing analytics

What you’ll bring to the role

• 5–8+ years of experience in Analytics Engineering, Data Engineering, or similar roles
• Strong SQL skills and experience building analytics-ready data models
• Mentorship & Engineering Excellence: Mentorship, raising the technical bar, establishing organization-wide standards for dbt/SQL quality and CI/CD
• Hands-on experience with dbt and Snowflake or other ETL, Modeling and database platforms
• Solid understanding of data modeling principles, including dimensional modeling and semantic design
• Experience working with Marketing data (e.g., campaign data, web analytics, CRM, attribution models)
• Familiarity with tools such as Salesforce, Marketo, Google Analytics, or similar platforms
• Experience with data quality, testing, and documentation best practices
• Exposure to Python, R, or data processing frameworks (e.g., PySpark) is a plus
• Experience with BI tools such as Tableau or Looker
• Strong communication skills and ability to work across technical and business teams

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 
• Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. 

Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

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#LI-Hybrid

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Company Overview

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment. 

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.

Strategic Finance Practice | Exit Planning and Transaction Support Sub-Practice  

This position is an exciting opportunity to join our Exit Planning and Transaction Support sub-practice, which is a dedicated, transaction-focused team within our broader Strategic Finance practice. This position requires candidates to have 3 to 5 years of experience in investment banking, private equity, or quality of earnings. 

Strategic Finance: Accordion’s Strategic Finance practice provides strategic advisory to CFOs to unlock end-to-end value creation, partnering with Finance teams on building capabilities to enhance performance visibility, planning activities, and data analytics to enable and accelerate value creation. By combining extensive operational FP&A experience, data and technology skills, and a proprietary engagement model, we develop and implement tools and processes and deliver solutions that meet the rigor and pace required in a private equity-backed environment.

Exit Planning and Transaction Support: Our Exit Planning and Transaction Support sub-practice, sitting within our broader Strategic Finance practice, focuses on the full spectrum of M&A execution: from financial modeling, valuation, and analytical support to serving in a bolt-on corporate development capacity. From quarterbacking current deals to developing playbooks and best practices for a robust acquisition strategy, from the fund level to the portfolio level, from platforms to add-ons to carve outs, “no job is too small, no fee is too big.” In addition to analyzing the financial and operational data, we help quantify current and future value creation opportunities, enabling investors to easily understand the trapped value within the business.

This position can be based in any of our U.S. offices and is a hybrid role with the flexibility to work remotely 2 days per week, with preferred locations being NYC, Boston, Chicago, or Dallas.

This position is not eligible for immigration sponsorship.

What You’ll Do:

As an Associate on a lean, cross-functional team, you will work collaboratively with a diverse set of colleagues to guide clients through a variety of transaction-related projects focused on preparing companies for sale and supporting them throughout the deal process. You will:

• Work with company management, private equity deal and operating teams, investment bankers, and other third parties to support the development of an equity story and other go-to-market materials
• Utilize both Excel and Business Intelligence tools (PowerBI, Power Query, and Power Pivot) to develop a variety of granular financial, operational, and business segment analyses
• Analyze, quantify, and validate deal-related assumptions including synergies, add-backs, and pro-forma financials
• Manage and / or support the development and population of an investor-ready data room
• Work with CFOs and their teams, respond to due diligence and other deal-related questions from either financial (private equity) or strategic (corporate) buyers
• Travel to client site as needed

The following representative engagement is emblematic of the type of work you’ll do as an Associate at Accordion: A PE-owned SaaS company requires sale preparation and related transaction support. Accordion has been engaged to take a leadership role alongside the CFO in the sell-side process. The deliverables include historical financial reporting, financial and operational KPIs, a 5-year financial projection model, and identification of value creation initiatives (realized and yet to be realized) to maximize the exit valuation. The Accordion team will serve as an extension of the CFO’s office to support a sale by responding to requests from investment banks, the executive team, and the sponsor during the preparation process, and to potential buyers during the sale process.

You Have:

• Required background of 3 to 5 years of experience in investment banking, private equity, or quality of earnings
• Proven ability to leverage Excel and other tools to manage, simplify, analyze, and present large and complex datasets
• Experience with Business Intelligence tools (PowerBI, Power Query, and Power Pivot) is highly desired
• High attention to detail and advanced quantitative skills, especially as it relates to financial modeling and corporate valuation
• Transactional finance experience, as well as an understanding of operational finance
• Prior experience preparing reports, presentations, and memos; ability to present data-driven insights in a clear, succinct, and comprehensive manner
• Strong drive and motivation, adhering to the highest professional standards in working with clients and colleagues
• An ability to work collaboratively and independently in a team-oriented environment, understanding how to take initiative and seek guidance when needed in order to advance your projects
• Bachelor's degree in Finance, Accounting, or Economics; MBA is a plus  
  

You Are:

• Excited to be part of a growing team, with a focus on driving future growth
• Passionate about delivering exceptional client service
• Knowledgeable about the relationship between private equity sponsors and their portfolio companies, particularly within the office of the CFO
• Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
• Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
• A self-starter with a strong work ethic
• Full of entrepreneurial spirit and comfortable in a fluid, flat organization
• Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
• A team player, able to work with team members across all levels
• Someone who enjoys mentoring others and doing meaningful work
• A leader of others; you lead by example

The annual salary for this role ranges from: $120,000 to $170,000 + benefits + bonus.

Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

#LI-VL1

As our Vice President of IT, you aren’t just keeping the lights on; you are building the nervous system of a global AI powerhouse. You will move beyond “traditional IT” to create a frictionless, secure environment where technology enables speed rather than hindering it. This role is responsible for architecting the enterprise platforms, operating models, and governance that allow the business to scale rapidly, securely, and with confidence.

You MUST be located in one of our hub locations (San Francisco, Salt Lake City, Austin, New York City Metro, Chicago) due to our hybrid work model.

RESPONSIBILITIES

• Engineer a High-Velocity Workforce: Lead global IT operations and workforce enablement for thousands of employees across international locations, ensuring a secure, reliable, and scalable environment that matches the speed of a high-growth SaaS ecosystem.
• Scale the AI Infrastructure Nerve Center: Beyond standard IT, architect the enterprise and platform infrastructure that enables large-scale AI-powered SaaS environments, ensuring reliability, performance, and scalability as the business grows.
• Design a Zero-Trust Identity Ecosystem: Move past legacy controls by defining and executing a multi-year IAM strategy rooted in Zero Trust principles, cloud-native identity platforms, and password-less authentication.
• Scale Through Intelligent Automation: Transform IT from a service provider into a platform by scaling global organizations through periods of rapid growth while introducing deep automation, standardization, and operational rigor.
• Transform Compliance into a Competitive Advantage: Embed operational controls into daily processes to move beyond “check-the-box” compliance, enabling seamless support for SOX, SOC 2, and regulated market requirements while strengthening customer trust.
• Drive Cross-Functional Synergy: Implement Enterprise Service Management (ESM) platform to consolidate operations across multiple departments—including Business Intelligence, HR, and Engineering—improving visibility, efficiency, and alignment company-wide. Serve as a trusted executive partner to Product, Security, Finance, and Engineering leadership to align technology investment with business priorities.
• Orchestrate M&A and Rapid Integration: Lead the technical integration of mergers and acquisitions, consolidating disparate SaaS, collaboration, and end-user platforms into a unified, high-performance enterprise standard.
• Optimize the “Innovation Budget”: Direct multi-million-dollar operating budgets through vendor consolidation, strategic sourcing, and disciplined investment decisions to ensure every dollar spent accelerates business growth.
• Executive Accountability: Own the reliability, security, and scalability of the company’s internal technology platforms as the organization scales globally.

QUALIFICATIONS 

• 15+ Years of High-Growth Leadership: Proven experience building, scaling, and modernizing global technology organizations in environments defined by rapid change and growth.
• Strategic Growth Mindset: Demonstrated success evolving IT from small, reactive teams into proactive, globally distributed organizations during hyper-growth phases.
• Visionary Identity & IT Executive: Deep expertise in enterprise identity, infrastructure, and security strategy, with a strong focus on aligning technology to business outcomes and regulatory requirements.
• Operational & Financial Discipline: Experience managing multi-million-dollar annual operating budgets with a reputation for cost optimization, vendor rationalization, and strong financial governance.
• The Trusted Partner Mentality: Recognized as a servant leader who builds trusted leadership teams, governs complex platforms, and partners across the company to drive outcomes.
• Master of Modern Infrastructure: Hands-on experience guiding the transition from legacy systems to cloud-native platforms and resilient, secure service models.
• Regulatory Fluency: Strong working knowledge of NIST 800-53, ISO 27001, FedRAMP, and related frameworks, and the ability to translate them into operational trust and customer confidence.
• Global Talent Developer: Proven ability to build and lead high-performing teams across onshore and nearshore delivery models to increase velocity while reducing operating costs.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $280,000 - $300,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the Role:

As a key leader in our third line of defense, the Internal Audit Manager will drive a risk-based audit strategy that evolves with changes in the organization's strategic priorities and growth. You will oversee a portfolio of high impact audit areas covering regulatory, operational, financial, and emerging technology risks.  

Beyond general oversight, you will champion agile audit methodologies and continuous monitoring to provide real-time insights to the Audit Committee. Reporting to the Head of Internal Audit, you will serve as a strategic change agent to drive continuous improvement within and outside the department.

Responsibilities:

• Leading end to end audit engagements, including integrated audits, and oversight of specialized third party co-source parties
• Conducting an annual risk assessment process to capture critical risk areas and prioritize audit engagements that drive organizational value
• Applying an agile audit approach to ensure the audit plan remains responsive to changes in risks while maintaining a high standard of precision and quality
• Overseeing the testing of Internal Controls over Financial Reporting (ICFR) and ensuring alignment with evolving requirements and regulatory standards
• Serving as an advisor to business leaders on risk management and internal controls to strengthen the organization’s control environment
• Assisting with recruiting, mentoring, and developing a high-performing internal audit team, fostering a culture of technical proficiency and professional skepticism
• Communicating audit results to senior leadership and monitoring the lifecycle of management’s action plans, ensuring timely and validated remediation of deficiencies 
• Staying abreast of emerging risk trends and leading audit practices for application within the department’s audit strategy

Requirements:

• 6+ years of Public Accounting and/or Internal Audit experience, with a minimum of 2 years in a leadership/supervisory capacity 
• CIA (Certified Internal Auditor) or CPA (Certified Public Accountant) required
• CISA, CRMA (Certified Risk Management Assurance), or CRCM (Certified Risk Management Compliance) are preferred
• Experience in financial services is preferred
• Advanced knowledge of the IIA’s Global Internal Audit Standards 
• Strong understanding of the regulatory environment for public companies and financial services industry
• Hands-on experience with data analysis tools (SQL, Python, or advanced Excel Power Query) highly preferred
• Proven track record of managing complex, multi-phase audits in fast-paced environments
• Process oriented and ability to understand interdependencies between functions 
• Skilled at building rapport with senior stakeholders to drive change
• High proficiency and self-sufficiency in Microsoft Office applications (e.g. Word, PowerPoint, Advanced Excel)
• Experience with AI productivity tools (e.g., ChatGPT, Gemini, Copilot) and a 'tech-forward' mindset toward learning new automation software

Compensation: 

The budgeted annual salary range for this position is $100,000 to $150,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here.

#BI-Hybrid #LI-Hybrid #LI-FB1

As the Revenue Operations Manager focused on Territory Strategy & Operations, you’ll play a critical role in accelerating revenue growth and maximizing seller productivity through data-driven investment strategy, scalable territory design and consultative partnership with leaders across the business. You will be the architect of our Territory Strategy & Operations framework; managing the operating cadence, orchestrating consistency across business functions, ensuring smooth execution of day-to-day operations, supporting cross-functional GTM initiatives, ensuring accuracy and scalable design of key systems, and proactively identifying and leading projects that drive Gong forward. This is a unique opportunity to craft the operational blueprint for a business critical function at a pivotal phase of growth. We need you to help keep this rocketship on course!

QUALIFICATIONS 

• Drive operational excellence by applying global best practices and regional expertise to streamline workflows and remove operational bottlenecks within the territory design and planning process both annually and in-year. .
• Ensure smooth execution of GTM initiatives through comprehensive impact analysis, cross-functional stakeholder alignment, change management roadmaps and proactive communication.
• Conduct deep-dive research and data analysis to inform and validate strategic recommendations
• Serve as a key partner for Sales and RevOps, providing the dashboards, reporting tools, and regional insights necessary to optimize territory performance.
• Drive continuous improvement by challenging legacy frameworks with a builder’s mindset.
• Redesign territory models and processes for global scalability and long-term operational durability.
• Partner with Sales leadership, Strategy and Finance to optimize territory compositions, conducting quantitative and qualitative analyses to align territories with business goals, headcount plans while ensuring every rep is given sufficient opportunity for success.
• Analyze historical performance, market potential, and account data to inform segmentation and coverage plans.
• Support GTM planning cycles by delivering territory assignments, whitespace analysis, and coverage recommendations.
• Maintain accurate territory mapping in Territory Management and CRM systems (e.g., Fullcast, Salesforce), ensuring data integrity and change management.
• Lead special projects such as market expansion, vertical alignment, or rep capacity modeling.

QUALIFICATIONS 

• You are within commuting distance of one of our listed hub locations and can be in-office 2x per week
• 3–5+ years of experience in Revenue Operations, Sales Strategy, or a related GTM planning function.
• Deep understanding of B2B SaaS go-to-market models, sales territories, and segmentation strategies.
• Strong analytical skills with experience in Excel, SQL, and BI tools (e.g. Tableau, Retool).
• Proficiency with CRM systems, especially Salesforce; experience with territory management tools a plus (e.g. Fullcast, Pigment, Anaplan)
• Excellent cross-functional collaboration and stakeholder management skills.
• Comfortable navigating ambiguity in a fast-paced, high-growth environment.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $149,000 - $175,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

We're building the recruiting function of the future: one where decisions are informed by data, every process is optimized, and AI is embedded into how we work. As our Recruiting Operations Analyst, you'll sit at the intersection of data, systems, and emerging technology. You'll be the person who doesn't just report on what's happening in our recruiting funnel. You'll help us understand why, and increasingly, build the tools that help us act faster and smarter.

You'll own our recruiting data infrastructure, serve as a power user and admin across our tech stack, and partner closely with the Ops team to drive enablement and ROI across every tool we use. Critically, you'll bring genuine curiosity about AI not just as a user, but as someone who's excited to experiment with and build AI-assisted workflows that transform how our recruiting team operates.

WHAT YOU'LL DO

Data & analytics

• Partner and collaborate with Recruiters, Recruiting Managers, and cross-functional partners such as People Analytics, People Operations.
• Support stakeholders with recruiting dashboards to raise the proficiency level across the recruitment team — covering pipeline health, funnel conversion, time-to-fill, source effectiveness, and more
• Ensure data integrity across all recruiting systems; establish and maintain processes that keep our data accurate and trustworthy
• Translate complex data into clear, actionable insights for recruiters, hiring managers, and senior leadership
• Build enablement resources such as: reporting guides, data dictionaries, metric definitions that empower the team to self-serve on data

Systems & operations

• Serve as an admin and subject matter expert for Greenhouse ATS, including configurations, workflows, permissions, integrations, and reporting
• Help optimize our broader recruiting tech stack (Greenhouse, Workday, FindEm, CoderPad, and others), with a sharp eye on how tools work together and where the stack has gaps
• Troubleshoot data discrepancies and system issues, providing hands-on support to recruiters and hiring teams
• Support process improvement initiatives using data to identify inefficiencies and measure the impact of changes

AI & automation

• Actively experiment with AI-assisted workflows that reduce manual work, improve data quality, or accelerate recruiting processes
• Identify automation opportunities across the recruiting function and prototype solutions whether that's an AI-powered reporting pipeline, a Greenhouse integration, or a candidate communication workflow
• Contribute to the team's broader AI fluency by sharing what you're building, what's working, and what isn't

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Required

• 2+ years in Recruiting Operations, Talent Analytics, People Operations, or a similar data-focused role
• Strong analytical instincts — you're comfortable working with messy data, building reports from scratch, and surfacing patterns that matter
• Hands-on experience with recruiting or HR systems (Greenhouse ATS strongly preferred)
• Proficiency with reporting tools and data visualization — Excel, Google Sheets, or BI tools like Tableau or Looker
• Genuine curiosity about AI and automation — you don't need to be an engineer, but you should be someone who tinkers, experiments, and has opinions about where AI can and can't add value
• Strong collaborator and communicator — you can tell a data story that moves people to action
• Based in Chicago, IL

Preferred

• Experience with recruiting analytics programs or KPI frameworks
• Experience with API integrations or low-code/no-code automation tools
• Familiarity with AI tools in a recruiting or HR context — whether that's prompt engineering, building GPT-based workflows, or experimenting with agent frameworks
• Experience supporting OFCCP compliance reporting or other data-driven compliance frameworks

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Location: Hybrid (US only) + 60–80% travel to jobsites nationwide. In practice, this probably looks like 1-2 days traveling each week or bi-weekly throughout the year, but travel cadence may vary. Depending on location, you may also be expected to spend time in client offices more often.

Application: If you have a presentation/training sample from something you developed and led, we'd love to see it. Feel free to attach with your application (or be ready to share once contacted for an interview).

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We partner with large design-build companies (~$10B revenue) that employ thousands of project engineers and project managers running complex jobsites across the country. Human Agency is building custom AI tools and strategies to make those teams dramatically more effective. The missing piece is someone who lives in the field, understands how construction actually works, and can connect the dots between emerging technology and real jobsite needs.

That’s this role. You’ll travel to active jobsites, shadow project teams, and develop a deep, current picture of how work gets done, where it breaks down, and where technology can genuinely help. You’ll be the person who’s wildly up to speed on everything happening in construction technology — from autonomous equipment to AI-assisted estimating to reality capture — and can evaluate where each piece might actually fit in the real workflows you’re observing.

You carry two mandates. Enablement: helping field teams understand and leverage AI tools to work better, faster, and smarter. Intelligence: capturing expert knowledge from the people who actually build things, understanding the technology landscape with depth and nuance, and feeding those insights directly into Human Agency’s venture studio and product roadmap. Your perspective shapes what we build, who we invest in, and how we think about making our design-build partners great.

What You’ll Own

Field Intelligence & Expert Knowledge Capture

• Conduct structured job shadows of Project Engineers, Project Managers, and superintendents across project types — healthcare, industrial, data centers, commercial — to map how work actually flows day-to-day and where the friction, waste, and brilliance live.
• Extract and codify expert knowledge from experienced construction professionals. The people you shadow know things that aren’t written down anywhere. Your job is to capture that institutional intelligence and make it an asset.
• Synthesize field observations into actionable briefs for Human Agency’s venture studio and product teams, directly informing what to build, what to invest in, and where the biggest opportunities are.
• Build and maintain a living knowledge base of construction workflows, pain points, and technology gaps across our design-build partners’ project portfolios.
• Identify systemic patterns across jobsites and project types that point to high-leverage opportunities for technology intervention or process improvement.

Contech Landscape & Evaluation

• Maintain comprehensive, current knowledge of the construction technology landscape. You should have an informed opinion on every major platform, startup, and emerging capability in the space.
• Evaluate emerging technologies like Bedrock Robotics (autonomous heavy equipment), reality capture tools, AI co-pilots for estimating and scheduling, and next-generation project management platforms against real jobsite needs you’re observing firsthand.
• Develop technology fit assessments: given what you see in the field, where could a given tool actually create value vs. where would it be shelfware? Your judgment on this is the product.
• Brief Human Agency and client leadership on contech trends, investment-worthy companies, and technology bets with a practitioner’s perspective, not a vendor’s pitch.
• Contribute directly to Human Agency’s venture studio thesis on where the AEC industry is heading and which technology gaps represent real opportunities.

AI Enablement & Coaching

• Help jobsite teams understand and adopt AI-assisted workflows that Human Agency has built for the client — tools for submittals, change orders, RFP assessment, meeting synthesis, quality knowledge, and more.
• Run hands-on coaching sessions (1:1, small group, lunch-and-learns) that translate AI capabilities into construction language. You’re teaching a PM how this saves them an hour on submittals, not lecturing about large language models.
• Identify the highest-leverage AI use cases for specific roles and project types based on what you’re seeing in the field, and work with our product team to customize solutions accordingly.
• Serve as the credible, trusted voice on AI and technology for field teams. You earn this by understanding their work, not by evangelizing from a slide deck.
• Surface adoption barriers, user friction, and workflow mismatches back to the product team so tools get better with every jobsite visit.

Who You Are

Required

• Construction industry experience (3+ years) with time spent on or around jobsites. You know what a three-week lookahead is, you’ve seen a PE’s actual day, and you understand the difference between how construction is supposed to work and how it actually works. Backgrounds in project engineering, project management, field operations, or construction technology.
• Deep fluency with the contech landscape. You follow the space obsessively — you know the players, the platforms, the funding rounds, and the gaps. You have a point of view on where it’s all heading.
• AI literacy that goes beyond using ChatGPT. You’ve built workflows, automated processes, and can demonstrate how AI tools change the way people work. You can teach this to others.
• Exceptional communication skills across audiences — you can have a credible conversation with a superintendent on a slab at 6am and brief a C-suite on technology strategy at 2pm.
• Comfort with heavy travel (60–80%) to jobsites across the country. This role lives in the field, not behind a desk.
• Natural credibility with construction professionals. You’re respected in those rooms because you understand the work, not just the tools.

Preferred

• Direct experience with construction technology platforms (Procore, PMWeb, OpenSpace, Bluebeam, BIM tools, or similar) — either as a power user, implementer, or builder.
• Background in construction technology or AEC innovation — whether at a startup, a GC’s operations or innovation team, or a technology consultancy serving the industry.
• Experience in technology evaluation, venture analysis, or strategic advisory roles where your judgment on “will this actually work” was the deliverable.
• Familiarity with how AI products are built — understanding how field insights and user research translate into product decisions.
• Comfort operating in a consulting structure where you’re a Human Agency team member embedded in a client’s organization and culture.

Why This Role Matters

Construction is a $13 trillion global industry where the people doing the work are brilliant but chronically underserved by their tools. Technology companies build for construction from the outside. Consultants advise from conference rooms. Nobody is living on jobsites, capturing what experts actually know, staying current on every emerging technology, and connecting those two things together.

That’s the gap this role fills. Your field intelligence shapes what Human Agency builds, who we invest in, and how we help our design-build partners operate at the highest level. Your enablement work ensures that the tools we’ve already built actually land with the people who need them. You’re the connective tissue between technology and the real world — and in an industry this large and this underserved, that’s a position with enormous leverage.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the role:

We live and breathe data at Enova - and this role sits at the center of it. As a Senior Business Intelligence Engineer, you will design, develop, and maintain robust reporting solutions and analytic applications that power decision-making across Finance, Marketing, Operations, Compliance, and more.

You will partner directly with business owners to gather requirements, translate them into scalable BI solutions, and take ownership of the full project lifecycle – from scoping through delivery and ongoing support. You will also play a key role in advancing our use of AI across the BI and data development workflow, leveraging modern tools to accelerate insight delivery and drive strategic impact.

Responsibilities:

• Partner with stakeholders across all our PnLs, Marketing, Operations, Accounting, and Finance to understand data needs and deliver actionable reporting solutions
• Lead technical initiatives end-to-end from architecting the solution to collaborating with peers on execution
• Design, implement, and maintain complex, multi-layered SQL and Python processes for reporting and analytics
• Architect and enhance ETL/ELT pipelines using Astronomer Airflow and other modern orchestration tools
• Operates as a senior member of the team: leads projects end-to-end from scoping and design through delivery and support
• Build, optimize, and support data marts and data warehouse solutions using Snowflake
• Develop and maintain dashboards and reports in Strategy(MSTR) and/or comparable BI tools
• Proactively identify and implement AI use cases across various business units, leveraging Enova’s AI tech stack(Claude, AWS Bedrock, Gemini, and more) to drive adoption
• Advise on best practices, innovative designs, and emerging BI technologies

Requirements:

Experience designing, developing, and working with data marts is a must.

• Expert-level SQL and database skills - writing high-quality, performant queries is a core part of this role
• 5-7+ years of experience with relational databases and cloud data warehouses (Snowflake, Databricks, BigQuery, or AWS Redshift)
• Strong grasp of data warehousing and data mart concepts, including dimensional modeling (star schema, slowly changing dimensions, etc.)
• 4+ years designing and implementing ETL/ELT pipelines; hands-on experience with Astronomer (Apache Airflow) or similar orchestration tools
• 4+ years working with enterprise BI and visualization tools – MicroStrategy, Tableau, Looker, PowerBI, or equivalent
• Proficiency in Python for data transformation, pipeline automation, and analytics
• Experience leveraging AI tools in day-to-day work - coding assistants, agents, and identifying new use cases (e.g., Claude, Gemini, AWS Bedrock) - with a curiosity to push adoption further
• Strong business acumen – ability to understand domain context and translate business needs into technical data solutions
• Proven experience working directly with senior management and cross-functional stakeholders to gather requirements and define success

Compensation:

This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown. 

Budgeted annual salary ranges:

Senior BI Engineer I: $72,000-105,000
Senior BI Engineer II: $80,000-115,000

Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Overview

As a GIS subject matter expert, you’re a natural at identifying the right analysis tools for the problem at hand. Not only do you create innovative solutions, you talk about solutions in ways that get others excited about the power of GIS technology. Join an account team and advise customers on their most complex business challenges. Leverage your problem-solving skills to demonstrate the value of GIS and how it finds unique patterns, trends, and understanding.

At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.

Responsibilities

• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Support your team as you help plan and execute sales strategies.
• Be an expert. Become a subject matter expert of local government as well as a technical expert of ArcGIS. Speak confidently with customers about Esri technologies and thoroughly communicate the Esri message. Be a visionary for your customers anticipating their needs and the technology trends that may impact them.
• Solve problems. Proactively craft and propose solutions that clarify how GIS brings business value to our customers by addressing the critical challenges they face. Define and deliver strategies to customers that align Esri technology with their business.
• Tell our story. Present technical demonstrations of proposed solutions to customers. Successfully design presentations for technical and non-technical customers. Provide best practices related to the use, deployment, and administration of Esri technology. Present at conferences and trade shows.

Requirements

• 2+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications
• 1+ years of experience in local government
• Understanding of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, virtualization, cloud computing)
• Experience in technical consulting and conceptual solution design as well as an understanding of sales and business development processes
• Experience with geodatabases and underlying DBMS technology
• Knowledge of cloud computing concepts and environments (Microsoft Azure or AWS)
• Remarkable presentation, interpersonal, and listening skills
• Ability to travel domestically or internationally 25-50%
• Bachelor’s degree in geography, computer science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S

Recommended Qualifications

• Ability to troubleshoot client issues related to Esri application deployment and system architecture
• Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms
• Experience incorporating real-time information streams with existing GIS data and IT infrastructure
• Basic understanding of artificial intelligence/machine learning concepts
• Programming and scripting experience with languages such as Python and JavaScript
• Master’s degree in geography, computer science, or a related field

Questions about our interview process?  We have answers.

#LI-KR1

Overview

As a GIS subject matter expert, you’re a natural at identifying the right analysis tools for the problem at hand. Not only do you create innovative solutions, you talk about solutions in ways that get others excited about the power of GIS technology. Join an account team and advise customers on their most complex business challenges. Leverage your problem-solving skills to demonstrate the value of GIS and how it finds unique patterns, trends, and understanding.

At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.

Responsibilities

• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Support your team as you help plan and execute sales strategies.
• Be an expert. Become a subject matter expert of local government as well as a technical expert of ArcGIS. Speak confidently with customers about Esri technologies and thoroughly communicate the Esri message. Be a visionary for your customers anticipating their needs and the technology trends that may impact them.
• Solve problems. Proactively craft and propose solutions that clarify how GIS brings business value to our customers by addressing the critical challenges they face. Define and deliver strategies to customers that align Esri technology with their business.
• Tell our story. Present technical demonstrations of proposed solutions to customers. Successfully design presentations for technical and non-technical customers. Provide best practices related to the use, deployment, and administration of Esri technology. Present at conferences and trade shows.

Requirements

• 2+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications
• 1+ years of experience in local government
• Understanding of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, virtualization, cloud computing)
• Experience in technical consulting and conceptual solution design as well as an understanding of sales and business development processes
• Experience with geodatabases and underlying DBMS technology
• Knowledge of cloud computing concepts and environments (Microsoft Azure or AWS)
• Remarkable presentation, interpersonal, and listening skills
• Ability to travel domestically or internationally 25-50%
• Bachelor’s degree in geography, computer science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S

Recommended Qualifications

• Ability to troubleshoot client issues related to Esri application deployment and system architecture
• Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms
• Experience incorporating real-time information streams with existing GIS data and IT infrastructure
• Basic understanding of artificial intelligence/machine learning concepts
• Programming and scripting experience with languages such as Python and JavaScript
• Master’s degree in geography, computer science, or a related field

Questions about our interview process?  We have answers.

#LI-KR1

In recent years, Double Good has seen 40% year over year growth, and we’re excited about our future! We’re excited about the possibility of you joining our mission. We are looking for a VP of Data Management to join our growing team.

Location- This hybrid role is based in our downtown Chicago office and will require periodic visits to our Elmhurst location.

About the role:

The VP of Data will lead the enterprise data organization to deliver trusted, product-oriented data assets that power analytics, visibility, and decision-making across Double Good—enabling the business to grow faster with confidence and exploration in its data.

Organizational Scope

This role serves every function across Double Good that relies on data to operate and make decisions. The VP of Data is accountable for ensuring that marketing, sales, operations, finance, customer success, Product and Technology, and executive leadership all have access to reliable, timely, and well-governed data products tailored to their needs.

Service Scope

The data organization under this role operates as an internal product team, delivering a portfolio of data products and platform services that span the full data lifecycle:

• Ingestion Services: Managed pipelines that reliably move data from application databases, third-party SaaS platforms, and event streams into the data warehouse.
• Data Warehouse & Modeling Services: Curated, tested, and documented dimensional models that organize raw data into business-ready structures.
• Semantic Layer & Metrics Services: Governed metric definitions, LookML models, and BI frameworks that ensure a single source of truth across all reporting.
• Platform Services: A reliable, performant, and cost-efficient data platform (Snowflake, dbt, orchestration, observability) available to all data consumers.
• Data Governance Services: Standards, policies, cataloging, lineage, and access controls that protect data quality and regulatory compliance.

Role Scope

This is a senior leadership position that carries both strategic and operational accountability:

• Manages a team of 4 - 8 direct reports spanning analytics engineering, platform engineering, semantic layer development, and data product management, with potential to grow as the organization scales.
• Owns the data platform budget, including cloud warehouse costs, tooling licenses, and contractor spend.
• Has decision-making authority over data architecture, tooling selection, data modeling standards, and team structure within the data organization.
• Operates as a peer to other senior technology leaders and partners directly with business unit heads to align data investments with functional priorities.
• Reports to the CTO and participates in technology leadership forums, contributing to company-wide technology strategy and investment decisions.

Responsibilities:

Data Strategy & Product Management

• Define and execute the company data strategy, positioning data as a product portfolio that serves internal consumers across marketing, sales, operations, finance, technology and product, and executive leadership.
• Own the data product roadmap, prioritizing purpose-built data products (e.g., Unit Economics, Fundraiser Performance, Marketing Performance, Seller Engagement) over source-system-oriented models.
• Establish product management practices within the data organization, including stakeholder discovery, requirements gathering, SLA definitions, and iterative delivery.
• Partner with the CTO and executive team to align data investments with business objectives and growth strategy.

Data Ingestion & Integration

• Oversee all data ingestion pipelines, ensuring reliable extraction from source systems (application databases, third-party SaaS platforms, event streams) into the data warehouse.
• Evaluate and manage CDC streaming and ETL/ELT tooling, making build-vs-buy decisions that balance cost, reliability, and latency requirements.
• Establish data contracts and integration standards with application engineering teams to ensure upstream changes don’t break downstream analytics.

Data Organization & Architecture

• Own the enterprise data warehouse architecture, including dimensional modeling (star schema), staging layers, business logic centralization, and consumption layer design.
• Drive the evolution from domain-centric source models to curated, purpose-built analytical data products with clear ownership and documentation.
• Establish and enforce data governance standards including data quality, lineage, cataloging, access controls, and compliance (SOC 2, privacy regulations).
• Define naming conventions, transformation standards, and testing frameworks to ensure consistency and reliability across the data platform.

Platform Engineering

• Manage and optimize the modern data stack, including cloud data warehouse (Snowflake), transformation tooling (dbt), orchestration, and data observability.
• Ensure platform reliability, performance, and cost efficiency as data volumes and user demands scale.
• Evaluate and implement new technologies that improve data freshness, pipeline observability, and developer experience for the data team.
• Partner with infrastructure and security teams to maintain SOC 2 compliance and data protection standards across all data systems.

Presentation & Semantic Layer Engineering

• Own the semantic layer and BI platform strategy, ensuring business users have access to consistent, governed metrics and dimensions across all reporting surfaces.
• Lead the design and engineering of LookML models, Explores, and dashboards (or equivalent BI tooling) that deliver self-service analytics capabilities to the business.
• Establish a metrics framework that serves as the single source of truth for key business measures, eliminating conflicting definitions across teams.
• Drive adoption of data products across the organization through training, documentation, and stakeholder enablement.

Team Leadership & Organizational Development

• Build, lead, and develop a high-performing data team spanning analytics engineering, platform engineering, semantic layer development, and data product management.
• Attract and retain top data talent, fostering a culture of ownership, craftsmanship, and business partnership.
• Establish team structures, career ladders, and operating rhythms that support both individual growth and organizational scalability.
• Manage vendor relationships and budgets for the data platform portfolio.

Experience & Skills we value:

• 10+ years of progressive experience in data engineering, analytics engineering, or data platform leadership, with at least 5 years in a senior management or VP-level role.
• Deep expertise in modern data stack technologies: cloud data warehouses (Snowflake preferred), transformation frameworks (dbt preferred), and BI/semantic layer platforms (Looker/LookML preferred).
• Track record of building and leading data teams that operate with a product mindset—delivering governed, documented, consumer-oriented data products.
• Strong understanding of dimensional modeling, data warehouse architecture patterns (star schema, OBT), and data governance frameworks.
• Experience with AWS cloud infrastructure, data pipeline orchestration, and CDC/streaming technologies.
• Demonstrated ability to partner cross-functionally with business stakeholders and translate business needs into scalable data solutions.
• Experience operating in a SOC 2 compliant environment and understanding of data security, privacy, and access control best practices.
• Excellent communication skills with the ability to present data strategy and trade-offs to executive leadership.

Nice to have and/or you’ll learn: 

• Experience in e-commerce, marketplace, or platform business models where an understanding of multi-sided user journeys (organizers, sellers, buyers) is valuable.
• Familiarity with product management methodologies applied to internal data products and platforms.
• Experience managing data platform costs and optimizing cloud spend.
• Background in building analytics solutions that support both operational reporting and strategic decision-making.

Equal Pay Disclosure(s):

We’re on a mission to create more joy in people’s lives, and that includes our internal employees. We create a place people love to be a part of, where people can discover and practice their unique skill sets, a place where they can contribute and do their best work. We do this by offering our employees a competitive compensation & benefits plan.

Base Pay range for this position:

• $180,000 - $250,000 annually
• Target Annual Bonus: 25% of base salary

The final discretionary compensation that will be offered for this role depends on a variety of factors, including job-related knowledge, skills, experience, and market location.

Work Authorization Requirement:

This position requires current authorization to work in the United States. We do not provide visa sponsorship, including support for F-1 Optional Practical Training (OPT), STEM OPT extensions, or other temporary work authorization programs.

Gong is hiring a Digital Marketing Manager to scale paid social programs across LinkedIn and Meta. As a key member of the Growth Marketing team, this role reports to the Director of Growth and drives inbound growth—capturing new leads, generating pipeline, accelerating deal velocity, and unlocking growth across priority business segments.

The ideal candidate is a seasoned paid social expert with deep platform expertise and a proven track record of building and executing large-scale, segment-level campaigns. They bring strong command of advanced targeting, creative best practices, and performance optimization across LinkedIn, Meta, and related platforms, with a clear understanding of paid social’s role within broader, cross-channel programs.

This is a high-impact individual contributor role for someone who thrives in a fast-paced environment, aligns stakeholders around topline goals, and translates full-funnel campaigns into measurable business outcomes through strong execution, reporting, and analytics.

RESPONSIBILITIES

• Own paid social strategy across LinkedIn and Meta, setting clear objectives, segmentation, and full-funnel approach aligned to topline growth goals
• Guide agency partners on campaign structure, experimentation roadmaps, messaging, creative direction, and stage-based offers
• Work closely with segment teams to turn account and expansion strategies into targeted paid social campaigns. Partner on audience targeting, messaging, and campaign execution to engage high-value prospects and customers.
• Design and lead test-and-learn programs across audiences, funnel stages, and creative frameworks; synthesize learnings into clear recommendations
• Own reporting and analytics for paid social, including pipeline contribution, conversion velocity, ROAS, and stage-level performance
• Build and maintain dashboards and performance frameworks that provide clear visibility into results and inform budget and strategy decisions
• Deliver regular performance readouts and strategic insights to Growth leadership and cross-functional stakeholders, tying results to business impact
• Stay ahead of platform, targeting, and measurement innovations to continuously evolve strategy and unlock new growth opportunitie

QUALIFICATIONS 

• 5–8 years of B2B digital marketing experience, with hands-on ownership of paid social programs in a fast-paced SaaS or high-growth environment
• Ability to tailor strategies, goals, and investment approaches by business segment, including enterprise and ABM-focused motions
• Experience owning reporting and measurement, using performance data to inform strategy, experimentation, and investment decisions with clear, actionable insights
• Ability to work effectively with agency partners and cross-functional stakeholders
• Working proficiency with account-based, marketing, and analytics platforms, including Demandbase or 6sense, LinkedIn Campaign Manager, Meta Ads Manager, Salesforce, Marketo, Google Analytics, and BI tools (e.g., Tableau, Looker)

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $115,000 - $175,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-MT1

The Role

As the Sr Warehouse Operations Manager for CookUnity Chicago, you will lead all aspects of warehouse operations at our most dynamic and high-volume facilities. You’ll be responsible for both day-to-day operational excellence and the strategic development of systems and processes that drive scalability, efficiency, and food safety.

This role demands a strong leader who can own and optimize core functions such as receiving, inventory control, ingredient distribution, and order staging. You'll also serve as a critical cross-functional partner to teams across Culinary, Fulfillment, Procurement, and Technology to ensure materials and ingredients flow smoothly into production and finished goods move efficiently into last-mile distribution.

This is a high-impact role for someone passionate about building systems, developing people, and driving continuous improvement across warehouse and supply chain operations.

Responsibilities

• • Oversee all warehouse operations at our Chicago, IL facility, including receiving, storage, inventory management, ingredient picking, and distribution to chef and Operations teams.
  • Manage a team of salaried and hourly associates and leaders (25+ direct and indirect reports)
  • Serve as the WMS and ERP system lead for the Chicago site, ensuring alignment between software tools and operational workflows.
  • Develop and execute warehouse layouts, racking strategies, and inventory zoning to maximize space and improve material flow.
  • Lead a team of Managers, Supervisors, Leads, and Associates, fostering a culture of accountability, safety, and high performance.
  • Own KPIs such as inventory accuracy, order cycle time, spoilage, and labor utilization; develop and implement strategies to improve these metrics.
  • Partner with Culinary and Fulfillment to align on ingredient readiness, finished goods hand-off, and quality standards.
  • Manage warehouse labor planning and the site’s operational budget; ensure labor productivity is continuously optimized.
  • Drive continuous improvement initiatives using Lean or Six Sigma methodologies targeting material handling, storage optimization, and data accuracy.
  • Ensure compliance with food safety protocols (e.g., HACCP), sanitation practices, and warehouse safety standards.
  • Provide warehouse input into S&OP and site capacity planning processes.
  • Travel occasionally (5–10%) to support company-wide initiatives and collaborate with peers at other CookUnity sites.

Qualifications

• Bachelor’s degree in Supply Chain, Industrial Engineering, Operations Management, or related field; or equivalent operational experience in fast-paced warehouse settings.
• Minimum of 8 years of experience in warehouse, inventory, or supply chain operations, including at least 5 years in a leadership role.
• Demonstrated success managing warehouse teams in food production, manufacturing, or high-volume fulfillment environments.
• Strong understanding of HACCP, warehouse safety protocols, and food handling requirements.
• Experience with ERP, WMS, and MRP platforms (e.g., NetSuite, SAP, Infor) and the ability to lead system optimization or rollouts.
• Proven ability to manage site budgets, labor plans, and operational metrics.
• Skilled in continuous improvement practices and structured problem-solving.
• Bilingual English/Spanish strongly preferred due to the makeup of our team.
• Ability to thrive in a hands-on leadership role within a dynamic, scaling environment.

Benefits

• 🩺 Health Insurance coverage
• ⛱ PTO policy and paid sick days
• 📈 We grow, you grow: Stock Options Plan granted on Day 1.
• 🌟 Eligible for bi-annual performance bonus
• 🐣 Family leave fully paid
• 🕯 Compassionate Leave: 3-5 days each time the need arises
• 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• 🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle
• 👩🏾‍🏫 Personalized Spanish coach
• 🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

• 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

About this position:

As a Senior Security Engineer at Later, you will play a critical role in strengthening and scaling the security foundations that power our platform. This role blends deep security expertise with hands-on engineering, with a particular focus on identity and access management, authentication systems, and secure-by-design development practices.

You’ll partner closely with Engineering, Infrastructure, and Product teams to embed security into our CI/CD pipelines, internal platforms, and customer-facing systems—enabling teams to move quickly while keeping our systems, data, and users safe. This is a high-impact individual contributor role for someone who thinks like a defender, builds like a software engineer, and leads through influence.

What you'll be doing:

Strategy

• Assess and continuously improve Later’s security posture across applications, infrastructure, and development workflows
• Define and implement scalable security standards, guardrails, and best practices that support compliance through automated and auditable solutions
• Partner with Engineering and Product leadership to align security priorities with business objectives and delivery timelines
• emerging risks and proactively design systems and processes that reduce long-term exposure

Technical/ Execution

• Own identity and access management across Later’s platform, including authentication, authorization, and secure machine-to-machine (M2M) processes
• Design, implement, and maintain secure authentication systems for both internal tools and customer-facing experiences
• Harden login systems, establish consistent authentication patterns across services, and ensure secure integration between tools
• Build and maintain internal security tooling to support secure development, operational visibility, and compliance workflows
• Embed security controls into CI/CD pipelines, including SAST, DAST, SCA, container scanning, secret management, and secure build/deploy practices
• Partner with engineering teams to identify vulnerabilities, clearly communicate risk and impact, and drive effective remediation

Team / Collaboration

• Provide pragmatic, solution-oriented security guidance during system design and architecture reviews
• Collaborate cross-functionally to embed security into development workflows without slowing delivery
• Translate complex security concepts into clear, actionable recommendations for both technical and non-technical stakeholders
• Act as a trusted partner to engineering teams, balancing risk mitigation with business enablement

Leadership

• Lead by influence—raising the security bar through standards, tooling, and mentorship
• Set a high standard for secure engineering practices and help others level up their security mindset
• Model accountability, ownership, and transparency in security decisions

Research/Best Practices

• Stay current on application security, cloud security, and identity best practices
• Apply industry frameworks (e.g., OWASP, NIST, CIS Controls) pragmatically within production environments
• Continuously evaluate and improve identity architecture and security automation to scale with the business

Nice to have:

• Experience designing or migrating identity architecture at scale
• Experience building internal developer security tooling
• Experience working in a high-growth technology environment

What success looks like:

• Identity and access management is secure, scalable, and consistently implemented across the platform
• Security controls are embedded into CI/CD pipelines, reducing manual effort and improving detection and prevention
• Engineering teams proactively consider security in their designs and view security as an enabler—not a blocker
• Vulnerabilities are identified early, clearly prioritized, and remediated efficiently
• Compliance frameworks (e.g., SOC 2, ISO 27001) are supported through automation and well-defined processes
• Later’s overall security posture measurably improves while maintaining speed of product delivery

What you bring:

• 5–7+ years of experience as a Security Engineer or Software Engineer with a strong security focus
• Proven experience building and operating production-grade software, systems, or internal tooling
• Strong background in application security, infrastructure security, and secure CI/CD practices
• Hands-on experience with identity and access management, including authentication systems, authorization frameworks, and machine-to-machine security patterns
• Experience applying security frameworks such as OWASP, NIST, or CIS Controls in real-world production environments
• Familiarity with cloud security tooling (AWS Security Hub, Azure Security Center, or GCP Security Command Center), SIEM/SOAR tools, and Infrastructure-as-Code security scanning (Terraform, CloudFormation)
• Experience supporting compliance frameworks such as SOC 2 and ISO 27001
• Familiarity with modern backend systems (including C#) and cloud-native architectures
• Demonstrated ability to collaborate cross-functionally and influence engineering teams to improve security outcomes
• Strong communication skills with the ability to translate complex security concepts into clear, actionable guidance

How you work: 

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$ 145,000 - 175,000 

 #LI-Hybrid

The Role

The Culinary Manager will partner directly with the Market Director and Operations Manager, playing a key role in growing the business and holding the team accountable.

The Culinary Manager is responsible for providing operational oversight and strong leadership to a growing team of associates and supervisors. This individual will have their hands in multiple aspects of the facility, managing the optimization and execution of the Marketplace and Kitchen operations.

Success for this role is to become a partner, an ally, to our chef community making sure they have everything they need to execute an optimal menu strategy and execution.

Partnering with the Chef Success team, this role will collaborate with recipe consistency & development, being responsible for food safety and quality assurance across the whole food production process.

Responsibilities

• Deliver strategic operational leadership across all aspects of Kitchen and Marketplace operations, with a hands-on approach
• Manage, coach, and motivate a team of associates and supervisors, providing them with the necessary equipment, training, and quality direction
• Lead growth and development of direct team including performance management and professional development
• Maintain weekly and monthly financial reporting (forecasting, labor, food cost, and revenue)
• Partner with Supply Chain for an accurate ordering of materials, supplies, and ingredients based on demand
• Maintain relationships with Local and National purveyors
• Oversee the Marketplace team to ensure all ingredients are properly sourced and received daily, and perform weekly inventory counts
• Maintain a work environment that guarantees and promotes food & team safety, ensuring compliance with Food Safety and Sustainability policies at all times
• Collaborate with Chef's onboarding and implementation of new menu items, as well as ensuring recipe accuracy during food production

Qualifications

• 4+ years of leadership experience in Food Manufacturing and/or High Volume Commercial Kitchen
• In-depth knowledge of kitchen health and safety regulations
• FoodServe Manager License
• Proficiency with Google apps (Gmail, drive, spreadsheets, etc.)
• Experience working with and sourcing local, sustainable & organic ingredients
• Ability to lead a team in a fast-paced environment with a high level of ambiguity and change
• Outstanding communication and organizational skills. Being able to speak conversational Spanish is strongly preferred

Benefits

• 🩺 Health Insurance coverage
• ⛱ PTO policy and paid sick days
• 📈 We grow, you grow: Stock Options Plan granted on Day 1.
• 🌟 Eligible for bi-annual performance bonus
• 🐣 Family leave fully paid
• 🕯 Compassionate Leave: 3-5 days each time the need arises
• 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• 🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle
• 👩🏾‍🏫 Personalized Spanish coach
• 🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

• 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical