At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Do:

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring:

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills & Abilities

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

Traits

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

The base salary range for this full-time position is $123,000-$184,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Remote

The Engineering Project Manager is an organized, detail-oriented self-starter who leads cross-functional capital projects that support furthering the automation of the production process, maintaining and improving facilities, and enabling additional product lines. This position will collaborate with cross-functional teams, including engineering, operations, supply chain, and vendors, to deliver projects on time and within budget.

Detailed Responsibilities

• Manage multiple engineering capital projects simultaneously from conception to completion, including defining project scope, schedules, and budgets, identifying resources, managing project risks, and ensuring deliverables meet business goals.
• Work closely with cross-functional teams to understand business needs and technical requirements, identify project risks and dependencies, and develop project plans that align with business objectives and technical requirements.
• Provide project status updates and manage stakeholder expectations by communicating project progress, milestones, and risks.
• Provide technical expertise to identify, evaluate, and implement new technologies and processes that improve production efficiency, quality, and cost-effectiveness.
• Ensure all projects comply with relevant codes, standards, and regulations.
• Manage project budgets and ensure costs are managed within budget.
• Manage project documentation, including project plans, technical specifications, and project reports.
• Drive strong communication between corporate and fulfillment centers to gain buy-in and alignment on initiatives.
• Demonstrates a willingness to work flexible hours and travel frequently to fulfillment centers to provide regular on-site support, guidance, and drive accountability, while also developing strong relationships with site teams and local stakeholders.

This position requires up to 50% travel.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• Completion of a four-year degree program in a related field: Engineering (Ideally in chemical, industrial, or mechanical) 
• Minimum of 2 years of managing projects and resources with $100k or greater scope in a fast-paced environment
• Minimum of 2 years of experience in production/operational environments Interpersonal skills to work with team members across functions and in both production and corporate environments
• Analytical proficiency to meet variable needs of the business
• Ability to think “outside-the-box” 
• Ability to react on the fly to unforeseen production and planning scenarios as they arise
• Computer proficiency (i.e., Microsoft Word, Excel, Gmail, PowerPoint)
• Strong ability to track details and to keep track of projectsExcellent written and verbal communication skills
• Results-oriented attitude; able to multitask and get things done Willingness to embrace change and adjust quickly in a fast-paced environment
• Proficiency in CAD software, such as AutoCAD, is required

More About Us

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity: 

The global supply chain is one of the most heavily regulated industries for all parties involved.  Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. Flexport is looking for a Trade Advisory Manager to help lead our Trade Advisory services. In this role, you’ll be responsible for managing a team of associates, growing our business and helping our clients navigate the complex web of global trade alongside some of the smartest people in the advisory, customs and logistics industries as we collectively challenge the status quo and reduce friction in global trade.

You will:

• Help lead the team of customs and trade advisors.
• Develop and roll out new trade advisory service offerings
• Own the team’s long range plan and build the strategy to grow and meet aggressive goals.
• Do whatever it takes to help our clients to resolve trade related questions and problems.
• Strive to create an agile technology focused high performance culture.
• Manage a team and be a proactive leader to build and grow Trade Advisory services.
• Own the entire portfolio of clients and projects and lead the teams responsible for execution and reporting relevant metrics.
• Use creativity to improve operational efficiency, leadership communication, and revenue growth.
• Guide trade advisory associates on researching trade related matters such as tariff classification, valuation, country of origin, trade remedies, and free trade agreements.
• Review, comment and help finalize client deliverables prepared by associates including memos and presentations.
• Monitor client deadlines and prepare submissions to CBP.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients.
• Organize and execute internal and external trade related communications.
• Support Trade Advisory infrastructure and administrative requirements.

You should have:  

• Bachelor's degree from an accredited college/university.
• Must have Licensed Customs Broker required, J.D. or graduate degree
• Must have 10+ years trade related experience working in house, at customs brokerage, consulting or law firm.
• 3-5 years experience managing associates, projects, and business metrics.
• Strong technical and business writing skills.
• Public speaking and presentation skills, including experience with webinars, training sessions, and client facing presentations.
• An advanced command of tariff classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information.
• Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills.
• Expertise with Microsoft Office suite and Google equivalents.
• High level of computer literacy. No paper. All digital.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

RAPP Chicago is looking for a Director, Program Management to join our award-winning Program Management team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

As a Director, Program Management, you are the orchestrator of the client programs – you’re the one who knows how to make things happen.  You’re the master of the execution and process from project initiation to program delivery. You are passionate about the space from innovative, data-driven digital, platform and CRM programs. You’re creative, solutions-oriented, organized, collaborative and have exceptional people skills. 

YOUR RESPONSIBILITIES:

• Drives operational planning and execution across multiple business units, for simultaneous and often complex integrated projects/programs.
• Understands scope of client request and implications. Able to translate requests into tight deliverables, assumptions, scopes of work and timelines. 
• Resolves issues large and small, under normal and adverse conditions. Able to expand risk identification across programs and solution cross-functionally.
• Commercially manages and analyzes the account (resource, vendor, budget management) for the benefit of the financial health of the account and the agency.
• Work with Product Team in Managing and Prioritizing Program Backlogs
• Plan and Coordinate Delivery of Business Goals and Requirements
• Takes accountability for project communication, collaborating with all departments from start through completion. Escalates as necessary to ensure integrity of client scopes and agency profitability, with a clear and informed point of view on how to address.
• Leads resource management for account(s), partnering with Resource Manager and department leads, to ensure efficient and effective use of agency talent.
• Leads and develops direct reports to ensure compliance of departmental and agency policies and expectations, building the next generation of RAPPers.
• Is a champion of the agency process and quality work – and is responsible for optimizing workflow.

REQUIRED SKILLS:

• 8+ years years related project management experience ideally in personalized CRM campaign management, and digital platform development at an advertising or media agency. 
• Deep knowledge of web technologies and enterprise software.
• Understanding of system and platform technical resourcing, capabilities and management of teams
• Evidence of working with project management methodologies and tools.
• Skilled and experienced building strong working relationships with internal and external team(s) to manage needs and expectations throughout project lifecycle.
• Strong communication and presentations skills – capable of presenting solutions in a clear, logical manner with an informed POV. Negotiates scopes and timelines.
• Excellent risk management and negotiation skills.
• Excellent leadership skills with and ability/desire to mentor PM talent.
• Commercially minded and capable of identifying business and growth opportunities.
• Scrum certification (CSM) a plus.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $150,000 - $155,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

What is GustoPro?

GustoPro is a cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. GustoPro features client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software — enabling firms to elevate their client service and accelerate practice growth. Learn more about GustoPro

About The Role

As a Partner Account Executive for GustoPro, you will play a critical role in expanding Gusto's footprint within the accounting market by recruiting new accounting firm partners, enabling them to succeed on the platform, and driving them to a healthy, self-sufficient state before transitioning them to an Account Manager.

Working directly with our Head of Sales and Head of GustoPro Sales, you will shape our new partner sales motion while owning the full arc of partner activation — from first conversation to a successful handoff. The benchmark that tells us activation is working: 10 net new clients added and the firm's 30-day enablement plan complete.

You'll engage with C-level executives and senior payroll specialists at accounting firms, with a focus on large regional and national players. You'll act as a consultant, understanding their unique needs and demonstrating how GustoPro can boost efficiency and help them realize more value for their clients while delivering upside for the firm.

The Partner Onboarding Agreement — a 30-day enablement contract signed at close — is your operating document once a firm is in. It defines milestones, role responsibilities across the firm, and the incentive structure that keeps both sides accountable through activation.

We're looking for a true "builder" — someone who's excited to wear multiple hats, design systems and processes, and run experiments. Comfort with a dynamic environment and the ability to pivot when needed is essential.

Here's what you'll do day-to-day

• Evangelize the GustoPro solution to prospective accounting firms to grow our market share and meet and exceed monthly/quarterly sales targets.
• Collaborate closely with Sales Leaders to build out and refine our new partner sales process, with a focus on accelerating sales cycles (target 60–90 days) and maximizing close rates.
• Conduct compelling and persuasive product demos that showcase the value of GustoPro using data and insights, tailored to resonate with accounting firm executives.
• Negotiate and execute the Partner Onboarding Agreement, aligning on a 30-day enablement plan and client pipeline targets from day one.
• Serve as the primary Gusto contact during the 30-day enablement period — keeping the Champion certification track, Practice Member Academy completion, and Practice Lead go-to-market readiness all on schedule.
• Hold the firm's Strategic Lead accountable to Champion designation and kickoff commitments in Week 1; track certification milestones and coordinate with the partner success team to unlock incentives on time.
• Support Practice Leads in running positioning and discovery workshops and building a migration candidate pipeline across their book of business.
• Drive the partner to 10 net new client adds within 90 days of signing — the activation benchmark — by leading regular status calls, removing blockers, and coordinating migration scheduling across practice areas.
• Coordinate co-marketing activation (co-branded materials, joint email campaigns) once the 10-client milestone unlocks co-op marketing funds, and ensure cross-sell products (HI, 401k, WC, R&D TC) are introduced as adoption deepens.
• Prepare a structured handoff brief for the receiving Account Manager — including certified contacts, migration status, QBR baseline, revenue and usage snapshot, and flagged growth opportunities — and facilitate a warm introduction.
• Navigate and update internal and external stakeholders, including C-suite executives at Gusto, partners, and cross-functional teams throughout the activation window.
• Leverage AI tools and technologies to enhance sales workflows, streamline partner communications, and derive actionable insights from data to drive more effective prospecting, pipeline management, and partner engagement.
• Travel as needed to partner offices for onsite meetings, as well as to industry events and conferences to represent Gusto and strengthen partner relationships.

Here's what we're looking for

• 6+ years total work experience in sales, account management, or customer success, with a strong focus on enterprise clients.
• 3+ years of experience selling B2B SaaS products or managing partner relationships, ideally to accounting firms or related businesses.
• A consistent track record of exceeding sales quotas and building long-term client relationships, including negotiating complex six-figure contracts.
• Experience and comfort working quick sales cycles (60–90 days average).
• Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs — particularly the CAS/advisory and payroll practices.
• Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.
• Equally comfortable in a closing motion and a post-close enablement and coordination role — you see getting a firm to 10 clients as part of the sale, not separate from it.
• Strong analytical and problem-solving abilities — you're a strategic thinker who can identify risk and opportunity across a portfolio.
• Ability to quickly learn our product so you are credible with prospects and partners alike.
• Comfort and proficiency with AI-powered tools and technologies, with a willingness to adopt and integrate AI into daily sales and partner management workflows to improve efficiency and outcomes.
• Experience with CRM and sales software (e.g., Salesforce, ZoomInfo, Tableau).

Compensation

Our target on-target earnings (OTE) compensation for this role is $125,000/yr to $150,000/yr in Denver, Las Vegas, Chicago, Atlanta & most remote locations, $155,000/yr to $182,000/yr for San Francisco & New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

Position Summary: We are seeking a highly skilled and experienced Co-Litigation Manager to oversee our legal team and ensure efficient and effective operation of our litigation department. The ideal candidate will possess strong leadership abilities, exceptional organizational skills, and a deep understanding of litigation processes and procedures. This role requires someone who can effectively manage multiple priorities, foster a collaborative work environment, and drive results through effective management and strategic planning.

Key Responsibilities:

• Provide strong leadership and direction to the litigation team, including attorneys, paralegals, and support staff.
• Make recommendations regarding additional training, oversight, or other needed support for the department.
• Conduct regular performance evaluations and provide feedback, coaching, and training as needed.
• Foster a collaborative and supportive work environment that encourages teamwork, innovation, and professional growth.
• Oversee the management of all litigation cases from inception to resolution, ensuring adherence to deadlines, and client expectations.
• Develop and implement case management strategies and best practices to optimize efficiency and effectiveness.
• Monitor case progress, identify potential issues, and implement solutions to ensure successful outcomes.
• Collaborate with attorneys to develop case strategies, prepare for hearings and trials, and manage discovery processes.
• Ensure compliance with all relevant laws, regulations, and ethical standards governing litigation practice.
• Implement and maintain policies and procedures to mitigate legal and financial risk for the firm and its clients.
• Stay abreast of industry trends, developments, and best practices related to litigation management and incorporate them into department operations.
• Set clear goals and objectives for the department and individual team members.
• Participate in interviewing and making hiring recommendations.
• Working knowledge of personal injury law involving motor vehicle collisions.
• Maintain a professional appearance and behavior.
• Timecard management for the Chicago Litigation employees.
• Assess and make recommendations of personnel termination, when needed.
• Performs other duties as required.

Qualifications:

• Minimum of 5 years of experience in a plaintiff’s personal injury law firm
• Exceptional verbal and written communication skills on the phone, in person and email
• Excellent time management, multi-tasking, and critical thinking abilities
• Proficient in Microsoft Office Suite and Case Management software

Education Requirements:

• College degree or comparable paralegal certification and experience

Physical Requirements:  

• Office environment with normal business hours necessary to satisfactorily perform job functions.   
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.  
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.  
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. 
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays 
• Tuition Reimbursement

Description:

The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.

We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.

The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.

Responsibilities:

• Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
• Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
• Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
• Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
• Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
• Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
• Ensure policies and procedures align with regulatory, security, and internal control requirements
• Support internal and external audits by maintaining complete, accurate, and accessible documentation
• Translate audit findings and regulatory changes into actionable policy program updates
• Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
• Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
• Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience

Requirements:

• 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
• Experience creating and managing policy and procedure programs or governance frameworks
• Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
• Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
• Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
• Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
• Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
• Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
• A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success

Responsibilities & Expectations

• You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
• You don't just track tasks; you own the success of the program

Scope & Complexity

• The scope is horizontal and impacts multiple departments across MongoDB
• Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap

Authority & Impact

• You have the authority to manage the timelines and execution steps of your assigned programs
• Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations

Expertise

• You will develop deep expertise in compliance and audit operations
• You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements

Leadership

• Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273402887

About the Role:

Gusto is searching for a builder. Not a manager of an existing PEO sales team — a founder-minded sales leader who will design the motion, write the playbook, hire the team, and carry a personal book of business in the early months. This is a 0→1 opportunity to establish Gusto's PEO sales org from the ground up, and we're looking for someone who is energized by that challenge.

You will drive new PEO revenue by selling Gusto's co-employment solution to both prospects and our existing base of 400,000+ customers — Gusto's single biggest competitive advantage over legacy PEOs. The pace is fast, the market opportunity is real, and we're looking for someone who will bring experience, creativity, and a genuine passion for building to the table every single day. You align with our company values and have a knack for building for the long haul. If you're excited to roll up your sleeves, lead by example, and architect something from scratch, let's talk.

About the Team:

You will be the founding leader of Gusto's PEO sales function. In the first 6–12 months, you'll operate as a true player-coach — personally closing deals while simultaneously building the team, tooling, and infrastructure around you. You'll define the ideal customer profile, build out the sales stages and pipeline architecture in Salesforce, and establish the channel strategy (including broker and accountant referral partnerships) that will drive scalable new business over time.

This team will serve as Subject Matter Experts on PEO, guiding prospects through complex buying decisions and partnering closely with HR, benefits, and payroll counterparts to deliver a seamless customer experience. Your biggest unfair advantage: Gusto's existing install base. Like the best scaled PEOs, a meaningful share of your pipeline will come from converting existing payroll customers — and you'll be the one to design and build that on-ramp.

Here’s what you’ll do day-to-day:

• Sell and build simultaneously. For the first 6–12 months, carry a personal book of business while building the team and infrastructure around you. This is a player-coach role that requires someone comfortable operating at both levels.
• Design the sales motion from scratch. Define sales stages, lead routing, funnel metrics, and pipeline architecture in Salesforce. This org doesn't have a pre-built RevOps foundation — you'll build it.
• Own the full talent lifecycle. Partner closely with Recruiting to define hiring profiles, run interviews, and select top PEO sales talent. Onboard new hires for fast ramp and continuously assess team capacity to stay ahead of headcount needs.
• Build and leverage the channel ecosystem. Develop a point of view on broker, GA, and accountant referral channels. Even if you don't own these relationships day one, you'll be expected to shape the strategy and lay the groundwork for a scalable partner channel.
• Convert the install base. Develop the playbook for converting Gusto's existing 500K+ payroll customers to PEO. Understand the unique motion, objections, and value proposition for in-base selling vs. cold-start prospecting.
• Operate with selling season fluency. Understand and plan around PEO's concentrated selling window (Sept–Dec, with ~50–60% of new business landing Jan 1). Build team capacity, pipeline targets, and go-to-market rhythms accordingly.
• Collaborate cross-functionally with Sales, Marketing, and Product leadership to identify market opportunities, drive pipeline, and help shape PEO product strategy.
• Use data to drive decisions — from advisor skill development to team-level initiatives. Track, measure, and report on sales effectiveness; adjust programs as needed.
• Lead with AI fluency. As a people leader at Gusto, you're expected to actively model and drive AI adoption across your team — not just as a user, but as a champion. This means leveraging AI tools to surface pipeline insights, accelerate coaching, improve forecast accuracy, and identify at-risk deals earlier. You'll help your team integrate AI into daily workflows (outreach, call prep, follow-up), experiment with new tooling, and share learnings across the broader sales org. We expect our leaders to stay ahead of the curve and bring a point of view on how AI can make the team meaningfully better.
• Build a culture of excellence. Cultivate each individual's skill set and guide career pathing as they grow within the organization. Ensure the team maintains deep knowledge of PEO compliance, co-employment regulations, and applicable state and federal employment law requirements.

Here’s what we're looking for:

• PEO Expertise: 5+ years of experience in PEO sales, with direct experience standing up a PEO sales org or building a sales team 0→1 in a high-growth environment. We're prioritizing builder profiles over tenure in a mature org.
• Player-Coach Experience: Proven ability to carry personal quota while simultaneously building team, process, and infrastructure. This is not a pure management role in the early stages.
• Selling Season Fluency: Direct experience operating within PEO's Jan 1 selling cycle — Sept–Dec pipeline build, renewal dynamics, and capacity planning. This is a key screen for PEO-specific operating experience vs. generic HCM.
• Install Base Conversion: Experience developing or executing strategies to convert an existing customer base to a higher-tier or adjacent product. Familiarity with in-base PEO conversion motions is a strong plus.
• Channel Strategy: Understanding of broker, GA, and accountant referral channels in the PEO or benefits space. Ability to develop a POV and lay groundwork for scalable partner-sourced pipeline.
• RevOps & Pipeline Architecture: Experience building or significantly contributing to Salesforce pipeline design — sales stages, lead routing, funnel reporting — from an early-stage starting point.
• Management Experience: 5+ years of people management in a sales organization, including direct involvement in recruiting and hiring.
• Results-Oriented: Consistent track record of establishing and exceeding measurable goals.
• Sales Acumen: Strong working knowledge of inbound and outbound sales methodologies in SMB SaaS or HCM/PEO environments.
• Collaboration: Ability to work effectively across Sales, HR, Benefits, and Product teams; excellent interpersonal skills.
• AI Leadership: Demonstrated ability to evaluate, adopt, and champion AI and automation tools in a sales environment. Comfortable going beyond personal usage — setting expectations, building habits, and holding the team accountable to AI-enabled ways of working.
• Technical Proficiency: Salesforce.com (SFDC) experience required, including pipeline and funnel design; familiarity with HCM platforms and benefits administration tools preferred.

Our target on-target earnings (OTE) compensation for this role is $270,000/yr to $280,000/yr in Denver & most remote locations, and $295,000/yr to $318,000/yr for San Francisco, & New York. This OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

The Work

Ripple Treasury is a high-growth, $100M ARR SaaS business delivering mission-critical solutions for the Office of the CFO. Our adaptable, native digital platform serves the world’s most demanding finance organisations — enabling CFOs, Controllers, and Treasury teams to operate with greater speed, accuracy, and confidence; the “Clarity to Act”.

Our customers are large and enterprise-scale organisations, and we serve them through a fundamentally high-touch, relationship-driven model. We operate globally with significant presence across North America (US & Canada), Europe (London, Dublin, and Geneva), and Asia-Pacific (Singapore and Sydney). We are on a clear trajectory toward category leadership and are investing decisively in our customer experience and go-to-market capabilities to get there.

As Head of Customer Success, you will own the full post-implementation customer experience — from go live through to deep adoption and long-term advocacy — for a global, enterprise customer base where relationships are complex, stakes are high, and expectations are demanding. This is a seat on the Leadership Team and a pivotal role in driving how we retain, grow, and scale with our customers.

Your primary commercial mandate is the protection and growth of recurring revenue through disciplined retention management, pricing stewardship, and a deep commitment to driving product adoption. Where customers are getting maximum value from the platform, expansion naturally follows — and you will build the adoption engine that makes this a repeatable, measurable reality.

You will lead Customer Success, Support, and Customer Education, building the systems, talent, and AI-powered tooling required to deliver measurable, repeatable value at scale. You will be the voice of the customer in the leadership team, a trusted commercial partner to Sales, and the leader who sets the standard for what great customer experience looks like in enterprise FinTech.

Central to this role is the ownership of Ripple Treasury’s Customer Reference Programme. In enterprise software sales, references are not a courtesy — they are a commercial weapon. A well-prepared, enthusiastic reference from a peer CFO can accelerate a deal and eliminate competitive risk; a poor or unprepared one can destroy months of sales effort. Building a deep, diverse, and actively managed panel of reference customers is therefore a strategic priority for the business, and this role owns it end to end. The programme begins at implementation — identifying and nurturing potential advocates from the moment a customer goes live — and evolves throughout the customer lifetime into formal references, case studies, executive peer relationships, and public advocacy. Done well, the reference programme becomes one of Ripple Treasury’s most powerful go-to-market assets.

What you’ll do

Revenue Retention & Pricing Stewardship

• Own gross revenue retention (GRR) as the primary commercial accountability of the role — building the operational rigour, early-warning systems, and executive relationship depth to protect and grow the recurring revenue base.
• Lead the annual and in-cycle renewal process for enterprise accounts, ensuring renewals are managed proactively, professionally, and with a clear commercial strategy that reflects the value delivered.
• Act as a key voice in pricing decisions — partnering with Finance, Product, and Sales leadership to ensure price positioning is grounded in demonstrated customer value, market context, and long-term retention dynamics.
• Develop and manage a tiered account coverage model that matches resource intensity to account risk, strategic importance, and growth potential across the global portfolio.
• Maintain a real-time view of customer health, renewal risk, and commercial exposure across all regions, and report this clearly and confidently to the leadership.

Product Adoption & Customer Value Realisation

• Define and own the adoption framework for the business — including feature activation milestones, user engagement benchmarks, and outcome-based success metrics aligned to CFO priorities.
• Build structured Customer Success programmes — health check cadences, QBRs, and executive business reviews — that create a continuous conversation around value delivery and adoption progress.
• Partner with Product to ensure the platform is intuitive, well-documented, and supported by in-app guidance, self-serve resources, and AI-assisted help that reduces friction and accelerates time-to-value.
• Develop a Customer Education capability — including digital learning pathways, and power-user programmes — that embeds deep product knowledge within customer organisations.
• Use adoption data to generate account-level intelligence that Sales can act on: identifying expansion-ready customers, surfacing whitespace opportunities, and flagging where new use cases are gaining traction.
• Work closely with Sales and Marketing on the customer-led growth motion — ensuring CS insight feeds pipeline generation, case studies, and customer referral programmes.

Customer Support & Service Excellence

• Oversee the global Customer Support organisation, ensuring consistent, high-quality service delivery across all geographies and time zones (US, Canada, UK, Ireland, Switzerland, Singapore, and Australia).
• Set and hold the team accountable to SLA commitments and customer satisfaction benchmarks — including CSAT, NPS, and time-to-resolution — that reflect the high standards our enterprise customers expect.
• Drive a shift toward intelligent, AI-augmented support — deploying deflection tools, predictive issue detection, and AI-assisted case resolution that reduce effort for customers and free the team to focus on complex, high-value interactions.
• Ensure Support is positioned as a proactive function, not just a reactive one — flagging adoption gaps, product friction, and at-risk signals to CS and Product in real time.

AI-Powered Tooling & Operating Model

• Define and own the AI and technology roadmap for the Customer organisation — selecting, deploying, and continuously improving the tools that underpin CS, Support, and Education workflows.
• Champion the use of AI-driven customer health scoring that synthesises product usage data, support ticket patterns, engagement signals, and sentiment to provide a predictive, real-time view of each account.
• Deploy AI-assisted tooling for CSMs and Support teams — including intelligent playbook recommendations, automated at-risk alerts, AI-drafted customer communications, and summarisation of account history — to increase capacity and consistency.
• Use AI to scale the Quality Business Review process: automating data preparation, surfacing the most relevant insights per account, and enabling CSMs to spend more time on strategic conversation and less on slide preparation.
• Leverage AI-powered self-serve and in-product guidance to accelerate adoption journeys — reducing dependency on human-led intervention for common tasks and feature discovery.
• Build a culture of experimentation within the team — regularly testing new AI tools, measuring their impact on key metrics, and scaling what works across the global CS organisation.
• Partner with the Chief Technology Officer and Chief Product Officer to ensure the AI tooling strategy for the Customer team is aligned with the broader platform and data architecture.

Customer References & Advocacy

• Build and own a structured Customer Reference Programme that begins at implementation — identifying and nurturing potential reference customers from go-live, before they are ever needed by Sales, so that relationships are warm, stories are authentic, and references are given willingly rather than reluctantly.
• Partner with the implementation and onboarding teams to embed reference-readiness into the customer journey from day one — setting expectations with new customers early, capturing initial success stories at go-live, and progressively building the relationship depth required for credible, high-quality references as the account matures.
• Maintain a live, actively managed reference panel — segmented by industry, geography, use case, and customer size — that gives Sales the right reference for the right prospect at the right moment in every deal cycle. A generic reference is rarely as powerful as a matched one.
• Protect reference customers with the same rigour as pipeline — monitoring their health, acting quickly when sentiment shifts, managing reference fatigue by rotating requests thoughtfully, and ensuring that every reference commitment is properly briefed, prepared, and followed up with appropriate recognition.
• Work closely with Sales leadership to understand the deals where references are material to close — and escalate rapidly when a reference risk is identified. A single poor or unprepared reference in a competitive enterprise deal can be decisive; this function must be treated as a commercial priority, not an administrative one.
• Expand advocacy beyond individual reference calls — building a programme that includes executive peer networks, customer advisory boards, co-authored thought leadership, conference speaking opportunities, and case studies that give willing customers meaningful ways to advocate publicly for Ripple Treasury in the CFO community.
• Track reference programme health as a formal metric — including the size and quality of the active reference panel, reference request fulfilment rates, and the contribution of references and advocacy to Sales win rates — and report this to leadership alongside the core retention and adoption scorecard.

Voice of Customer & Cross-Functional Partnership

• Serve as the definitive internal champion for the customer, synthesising feedback, usage trends, and renewal signals into actionable insight for Product, Engineering, Marketing, and leadership.
• Establish robust VoC programmes — including NPS, QBRs, advisory councils, and win/loss analysis — that create a closed feedback loop from the frontline to the product roadmap and commercial strategy.
• Partner closely with the Head of Sales to align on the commercial handoff from post-sale to Sales, ensuring expansion opportunities identified through adoption data are translated into qualified pipeline.
• Represent the customer perspective in all leadership discussions.

Team Leadership & Organisational Development

• Build, lead, and inspire a globally distributed customer-facing organisation across Customer Success and Support, with a culture that is accountable, data-driven, and genuinely customer-obsessed.
• Develop a high-performance environment with clear career paths, coaching frameworks, and recognition programmes that attract and retain top talent across the US, Canada, UK, Ireland, Switzerland, Singapore, and Australia.
• Drive AI literacy and adoption within the team — ensuring every CSM and Support professional is equipped and expected to use AI tools as a core part of their daily workflow, not an optional add-on.
• Build the operational infrastructure — playbooks, KPI frameworks, health scoring, CS platforms, and reporting cadences — that makes the team scalable without losing the quality and personalisation that enterprise customers expect.

What you’ll bring

Essential Experience

• 10+ years of progressive experience in customer-facing leadership roles within B2B enterprise SaaS, with at least 3–5 years at the top table with clear ownership of post-sale revenue and retention.
• Demonstrated track record of achieving and defending strong GRR metrics at scale — ideally in a $50M–$200M ARR SaaS business — with experience navigating complex enterprise renewal negotiations.
• Proven experience building and scaling product adoption programmes that create a measurable link between feature engagement and commercial outcomes.
• Deep experience partnering with Sales on customer-led growth motions — turning CS insight into pipeline and customer advocacy into revenue.
• Hands-on experience deploying AI and automation tools within a CS or Support organisation — including customer health platforms, AI-assisted workflows, and self-serve/deflection tools.
• Experience serving customers in the Office of the CFO, financial technology, ERP, FP&A, treasury, or GRC verticals is highly desirable — the ability to converse credibly with CFOs and finance leaders is essential.
• Proven ability to manage high-touch relationships with enterprise or Fortune 500 customers, including executive sponsorship at C-Suite level across multiple geographies.
• Track record of building globally distributed teams that operate cohesively across time zones, cultures, and regulatory environments.

Leadership Attributes

• Customer obsessed — you hold a deeply held belief that customer outcomes and business outcomes are inseparable, and you bring this perspective to every internal decision.
• Commercially grounded — you understand that retention, pricing, and adoption are interconnected levers, and you manage them with precision and strategic intent.
• AI-forward — you are genuinely enthusiastic about the potential of AI to change how customer organisations operate, and you have the credibility and hands-on experience to lead this transformation.
• Data-driven — you operate from insight, not instinct alone; you are comfortable with health scoring models, cohort analysis, adoption funnels, and leading vs lagging indicators.
• Executive presence — you are credible, compelling, and confident in front of enterprise customer executives.
• Builder’s mindset — you are energised by the opportunity to create structure, process, and capability in a business that is still scaling, and you know the difference between building for now and building for scale.
• Collaborative and Sales-aligned — you see CS and Sales as one commercial team with different roles, and you invest in making the partnership between them a genuine competitive advantage.

Preferred Background

• Experience in financial technology, ERP, FP&A, treasury, or GRC SaaS solutions.
• Previous exposure to private equity or venture-backed high-growth environments.
• Familiarity with market leading CS and CRM platforms.
• Working knowledge of AI tools relevant to CS operations: LLM-based summarisation, predictive health scoring, AI-assisted communication, and in-product guidance platforms.
• Multilingual capability or deep experience leading teams across English, Spanish, French, and German-speaking markets.

The Regional Vice President, Industry Expansion Sales (Commercial and Mid-Market) will lead and develop a team of Managers and Account Executives who play a key role in expanding our business accounts and acquiring new customers within the financial services, healthcare, consulting, manufacturing, and energy industries. Your leadership will have a direct impact on the growth of the corporate business unit, the development of your team, and Gong’s success by crushing revenue goals. This position reports to our Vice President of Industry Expansion Sales.

RESPONSIBILITIES

• Hire and develop a team of experienced Sales Managers, Mid-Market Account Executives, and Commercial Account Executives
• Consistently deliver against team revenue goals
• Assist your team throughout their strategic sales cycles by deeply understanding customers needs and mapping them to the value of Gong
• Support team in navigating, closing and expanding within multimillion dollar accounts
• Partner with sales leadership to further define a successful and repeatable sales process
• Understand the challenges facing the team and clear the way to allow for success
• Regularly report on team and individual results through pipeline management and forecasting
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

QUALIFICATIONS 

• You must currently be based in Salt Lake City, Chicago, or New York City, as this is a hybrid role requiring a minimum of three days per week in office
• 6+ years of experience building and managing high performing sales teams (for a Saas Company) preferably having sold to Financial Services, Healthcare, Consulting, Manufacturing, or Energy organizations
• Successful track record of 100%+ of quota achievement as a manager and individual contributor in Strategic sales
• Previous experience recruiting, retaining, and developing a team from the ground up
• Excellent verbal and written communication skills  
• High level of business acumen and understanding of how revenue leaders think
• Previous experience selling into sales leadership (C and VP level)
• Experience with Gong.io preferred

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $295,000 - $380,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

We’re looking for a Senior Customer Success Manager to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel.

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

We know you’ve heard this before—a lot of companies are looking for your talent. Here’s why we’re different.

WHAT YOU’LL DO:

• Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite’s Enterprise and partner products.
• Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
• Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices. 
• Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan.
• Actively monitor account health and adoption throughout the full duration of the customer relationship; provide guidance on how customers can advance their social strategies; intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products; leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity.
• Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion.
• Advocate for product features and improvements as the voice of the customer and works cross-functionally with internal product teams to champion adoption and change.
• Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy.
• Actively participate in internal training, knowledge sharing and collaboration sessions
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• 5-8 years of customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with a record of successful adoption.
• Solid knowledge of social media and/or social marketing and business use of social media.
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding,
• Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

#LI-AA 

Build the Future with Us — EquipmentShare is Hiring a Yard Technician

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Yard Technician at our rental facility in Southwest Chicago, IL, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Yard Technicians are responsible for helping the rental facility keep their storage yard in top shape by helping with maintenance and every day tasks of a rental facility.

Salary range: $38.60/hr. Factors including past experience and location may affect final compensation rate. 

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)

Primary Responsibilities

• Inspect and report equipment condition before and after usage

• Document incoming and outgoing equipment

• Assist with routine inspections, repairs, maintenance and equipment cleaning

• Demonstrate, load and unload equipment 

• Maintain equipment inventory systems according to standard operating procedures 

• Serve as responsible for general yard and shop cleanup in accordance with company standards

• Maintain a safe and hazard-free workplace

• Serve as an advocate for EquipmentShare’s culture and uphold our high standards of customer experience

• Assist with various other duties as assigned by the General Manager

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly team dinners
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

Required Skills/Abilities: 

• Safety training required and PPE required when applicable

• Occasional lifting may be required, up to 50 lbs

• Valid driver’s license

Education and Experience:

• High School diploma or equivalent

Physical Requirements:

• Must be able to be outside during extreme temperatures

• Must be able to stand, sit, bend and stoop

• Must be able to lift up to 50 lbs

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

• Must be at least 18 years old to be in EquipmentShare yard

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

The Product Outcomes team translates product → jobs to be done → workflows → outcomes. We partner across Product, the Customer Office, and CS to ensure every new capability becomes a lever for customer impact, not just a feature launch.

As the Sr. Manager, Product Outcomes, you will lead the team responsible for bridging the gap between product innovation and customer value realization. You will define the strategy, operating model, and cross-functional partnerships that ensure Gong’s most strategic product investments translate into measurable business outcomes for customers.  This role requires a highly autonomous leader who can operate effectively in ambiguity, proactively identify opportunities, build structure where it does not yet exist, and influence senior stakeholders across Product and GTM teams.

RESPONSIBILITIES

• Lead, coach, and develop a team of Product Outcomes Managers, setting clear priorities, success metrics, and accountability for impact.
• Define and evolve the Product Outcomes team strategy, operating model, and repeatable frameworks for translating product capabilities into jobs-to-be-done, workflows, and measurable outcomes.
• Own product-line adoption measurement and improvement across the Product Outcomes team, including defining adoption KPIs, identifying trends and gaps, and partnering cross-functionally to drive measurable improvement.
• Partner closely with Product leadership to help influence roadmap decisions through customer feedback, beta insights, adoption data, and outcome-based recommendations.
• Drive cross-functional alignment across Product, PMM, Enablement, Solution Engineering, Customer Success, Support, Professional Services and Value Engineering to ensure product launches are set up for adoption and customer impact.
• Oversee beta program strategy for strategic launches, including customer selection, success criteria, feedback loops, risk management, and GA readiness.
• Identify patterns across customer use cases, product adoption challenges, feedback, and enablement gaps; turn those insights into scalable solutions.
• Establish clear measures of success for Product Outcomes work, including adoption, value realization, customer health, retention, and ARR influence.
• Operate with a high degree of autonomy, proactively identifying gaps, prioritizing the highest-impact opportunities, and driving initiatives from strategy through execution.

QUALIFICATIONS 

• 10+ years of experience in SaaS, technology, Product, Customer Success, Solutions Consulting, GTM Operations, or related functions.
• 3+ years of people management experience, with a track record of building, coaching, and developing high-performing teams.
• Experience partnering closely with Product teams and influencing product strategy, roadmap priorities, or launch readiness.
• Strong cross-functional leadership skills, with proven ability to influence senior stakeholders and drive alignment without direct authority.
• Demonstrated ability to operate independently in ambiguous, fast-moving environments and create structure, clarity, and momentum.
• Deep understanding of how product capabilities translate into customer jobs-to-be-done, workflows, adoption, and measurable business outcomes.
• Strong systems thinker with experience building scalable frameworks, operating models, or methodologies to solve complex business problems.
• Data-driven mindset with experience defining success metrics, analyzing adoption or usage trends, and turning insights into action.
• Strong understanding of revenue operations, sales workflows, customer success motions.
• Exceptional communication and executive presence, with the ability to build credibility with Product, GTM, Customer teams, and senior leaders.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $138,000-$210,000  

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-AM1

RESPONSIBILITIES

• Lead end-to-end redesign of core People workflows across the employee lifecycle (hire to retire).
• Identify friction points, redundancies, and manual tier-one People Ops processes and replace them with streamlined, tech-enabled solutions.
• In partnership with the People Technology Team, evaluate & implement new tools and optimize existing functionality to maximize efficiency and insight across the People function
• Establish metrics to track automation impact, time saved, productivity gains, and user adoption.
• Translate business & service requirements into functional design specifications for the People Technology team to execute and implement
• Develop holistic change management and adoption strategy for new & updated processes 
• Partner with key stakeholders to operationalize changes through SOPs, documentation standards, and knowledge enablement

QUALIFICATIONS 

• 8+ years of experience in People Operations, HR Transformation, Systems, or Process Optimization.
• Direct experience designing global HR processes at scale
• Proficiency in business process mapping tools (e.g., LucidChart, Miro, Visio) and the ability to translate complex logic into visual diagrams for teams.
• Deep experience with Workday including understanding of Workday business process framework
• Strong change management and executive stakeholder engagement capability.
• Understanding of all HR/People functions and a strong understanding of the HR/People technology landscape
• Curious, adaptable, and passionate about leveraging technology to innovate People programs and operations, with a demonstrated mindset of using AI as a core collaborator.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $124,000- $195,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

<<#LI-KG1>>

The Team

The Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices. 

The Opportunity

A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!

You Will

• Fully own the account management function as an Auth0 TAM. This includes the business and the technical side.
• Advise customers on best practices and product adoption in a post-sales capacity.
• Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic  accounts.
• Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements.
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
• Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality.
• Establish strong personal relationships on key accounts with decision-makers and stakeholders.
• Establish strong relationships internally, too as part of a larger collaborative team.
• Participate in content creation for both internal and external enablement of staff and customers.

Requirements

• 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space.
• Working proficiency in the following core IAM areas: 
• Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols).
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
• Consumer and/or SaaS application deployments. 
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role.
• Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc. 
• Ability to code in Javascript.
• Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations.
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO.
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
• This position can be located remotely but requires you to reside in Pacific, Mountain, or Central Time Zones. some travel required. 
• This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

Education:

• BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.

#LI-MM1
#LI-Hybrid
P14137

Okta: The World’s Identity Company™

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Strategic Workforce Identity Opportunity

Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.

As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support:

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring to the Role 

• Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education: 
  • BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
  • Certifications: Okta Certified, CISSP, or equivalent.
• Technical Mastery (Workforce Identity Focus):
  • Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
  • Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
  • Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
  • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
  • Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
• Communication and Leadership Skills:
  • Excellent communication skills, capable of translating complex technical topics into actionable insights.
  • Convey complex ideas in a compelling and easily understandable manner.
  • Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
  • Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts

#LI-MM1
#LI-Hybrid
P24882

#LI-MM1
#LI-Hybrid
P24885

We’re looking for a globally minded Lead Sales Methodology Program Manager to define, operationalize, and scale a best-in-class sales methodology for Reddit’s global ads business. You will act as the operator and owner of our sales methodology, ensuring it is tightly aligned to our go-to-market strategy and consistently executed across regions, roles, and channels.

This role blends methodology design, program management, change leadership, and hands-on facilitation. You’ll partner closely with senior sales leaders, HR, and Sales Enablement to embed methodology into how we sell from onboarding and coaching to forecasting and deal reviews.

Please note that this role is required to be in office 1-2x / month (NYC, Chicago, SF, LA)

Responsibilities:

• Own and continuously evolve Reddit’s unified, global sales methodology, including governance, standards, and decision-making.
• Translate methodology into practical frameworks, tools, and competencies (e.g., discovery, qualification, deal strategy, negotiation, storytelling, objection handling, account and opportunity planning) that can be tailored by role, segment, and region.
• Design and run scalable, modular programs that can be localized across regions, roles, and channels, supported by toolkits, playbooks, templates, or train-the-trainer resources.
• Embed the methodology across the full seller lifecycle from onboarding, ongoing skills development, certifications, and SKO to how we run pipeline reviews, forecasts, QBRs, and coaching.
• Serve as a facilitator, coach, and change leader, facilitating high-impact learning experiences and coaching sales leaders and managers on how to speak to the methodology.
• Align and influence senior stakeholders across Sales, Ops, HR, Marketing, and regional leadership through steering groups and ongoing cross-functional collaboration.
• Define and track success metrics (adoption, behavior change, and revenue outcomes)  and sales feedback to continuously iterate.

Qualifications: 

• 8-10+ years in sales enablement, sales methodology, sales strategy/operations, managent consulting, or sales leadership in ad tech or digital media.
• Proven track record owning or leading the rollout of a sales methodology across a global or large-scale sales organization.
• Strong experience influencing VP/SVP-level leaders and stakeholder management skills; you can navigate ambiguity, competing priorities, and global perspectives to land on pragmatic, high-impact solutions.
• Exceptional facilitation and coaching skills; you can make methodology feel relevant, practical, and energizing for senior sellers and leaders as well as new hires.
• Data-informed and outcomes-oriented; you care about adoption and business impact, not just content delivery.
• Comfortable with ambiguity and energized by building programs, frameworks, and processes from the ground up.
• You think in systems and playbooks, and you naturally design for scale, reuse, and localization.

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

About the Role 

We are seeking a proactive and empathetic HR Generalist to join our People Team. In this critical role, you will help ensure a consistently positive and compliant employee experience from onboarding through offboarding. You will play a vital part in fostering an engaging workplace, optimizing HR processes, and directly contributing to the overall success and strategic objectives of our organization.

Key Responsibilities

Employee Lifecycle & Experience:

· Onboarding & Integration: Facilitate engaging new hire orientation sessions and manage the onboarding process to ensure a seamless and welcoming experience for all new team members.

· New Hire Check-ins: Conduct regular check-ins with new hires, identifying and addressing potential challenges, and distilling feedback into actionable themes and recommendations for continuous improvement.

· Employee Support: Serve as a trusted resource, providing expert guidance and support to employees on a wide range of HR-related topics including policies, benefits, leave administration, alternative work arrangements, and issue resolution. Assist HRBPs and HR Leads with compensation recommendations.

· Offboarding: Orchestrate a smooth and respectful offboarding experience for departing employees and their managers, including managing associated documentation and processes. Assist HRBPs with conducting involuntary separations, preparing talking points for manager and answering questions from manager/separating employees

· Exit Interviews: Conduct confidential exit interviews, analyze feedback for key trends, and provide insights and recommendations to People team leadership for enhancing employee retention and the overall employee experience.

HR Programs & Compliance:

· Performance Management: Facilitate and support various tasks and trainings related to our performance management and goal-setting processes, ensuring clarity, fairness, and effectiveness.

· HR Program Promotion: Actively promote and support the adoption of HR programs, initiatives, and policies designed to foster an efficient, inclusive, and high-performing workplace culture.

· Culture & Engagement: Contribute to initiatives aimed at enhancing employee satisfaction, well-being, and engagement, including the implementation of perks and benefits and organization of culture-building activities.

· Regulatory Compliance: Ensure strict adherence to all federal, state, and local employment laws and regulations, maintaining up-to-date knowledge of compliance requirements.

· Immigration Support: Provide essential support and coordination for employee immigration cases.

Strategic Partnership & Data Integrity:

· Employee Relations: Partner closely with HR Business Partners (HRBPs) and Employee Relations specialists to effectively address and resolve complex employee relations issues, performance concerns, and disciplinary actions.

· Talent Strategy Support: Assist HR Leaders with strategic talent initiatives, including talent mapping, succession planning exercises, and workforce development programs.

· HRIS Management: Regularly audit, update, and maintain accurate employee data within our HRIS (Human Resources Information System), ensuring data integrity and generating reports as required.

· Project Management: Participate in and lead various HR projects and initiatives, contributing to the continuous improvement and innovation of People Team operations.

What You'll Bring

Required Qualifications:

· Bachelor's degree in Human Resources, Business Administration, or a related field.

· 3+ years of progressive HR Generalist experience, demonstrating a strong understanding of HR principles, practices, and employee lifecycle management.

· Solid knowledge of federal and state employment laws and regulations (e.g., FMLA, ADA, EEO, FLSA).

· Excellent written and verbal communication skills, with the ability to communicate effectively with employees at all levels.

· Strong interpersonal and active listening skills, with a proven ability to build rapport and trust.

· Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

· Demonstrated ability to exercise sound judgment, maintain strict confidentiality, and handle sensitive information with discretion.

· Aptitude for problem-solving, with a proactive and solutions-oriented approach.

· Experience working in a fast-paced professional services environment.

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will focus on monitoring and driving measurable business outcomes, product adoption, retention, and expansion across a large book of customers.

You will leverage reporting and alerts to monitor and identify opportunities within your account book, and act as a trusted advisor on recommendations to improve their UGC program.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

Anaplan is seeking a results-driven Enterprise Account Executive to join our dynamic sales team. In this role, you will leverage your proven track record of selling sophisticated SaaS solutions to represent an incredibly versatile and powerful platform. We're looking for a competitor with a hunter mindset who loves to win. You will be a catalyst for our continued growth by leading digital transformation and helping industry leaders end siloed decision-making. 

This role reports directly to the Regional Vice President (RVP) and manages a territory consisting of both greenfield opportunities and existing Anaplan customers. This requires a unique individual who can hunt for and secure new logos while also identifying and growing opportunities within our current customer base. You will embody our core values (Innovative, Accountable, Collaborative, Transparent, Resilient, Empathetic, Authentic, Learner) as you help customers achieve their immediate goals and prepare their business for the future. 

Your Impact:

• Engaging with targeted financial services enterprise prospects to identify broken business processes and position Anaplan’s unique ability to solve the problem 

• Build and communicate Anaplan’s business value throughout the selling engagement, navigating complex prospect environments to align stakeholders around the Anaplan solution. 

• Conduct highly effective, consultative presentations to key C-suite level decision-makers, including CFOs, CROs, and senior leaders across Supply Chain, Finance, and HR. 

• Develop and own opportunity management from start to finish across multiple customer targets and functions. 

• Apply Anaplan’s value-based selling methodology to manage a robust sales process and accurately forecast your business. 

• Employ outstanding account leadership skills to identify expansion opportunities by cross-selling and up-selling within your targeted accounts. 

• Collaborate effectively with a matrixed team of Sales Development Reps, Marketing professionals, Solution Consultants, and Customer Success partners to ensure customer success. 

Your Qualifications: 

• Ideally 10-15 years of direct, consultative sales experience, with a consistent track record of overachieving quota in a competitive market. 

• Extensive experience selling complex SaaS solutions (enterprise resource planning, supply chain management and/or human capital management) into Fortune 2000 companies. 

• Proven success selling into multiple Lines of Business (LOBs) and navigating complex, multi-threaded buying centers. 

• A demonstrated history of career stability  

• Mastery of outcome-based sales methodologies such as Challenger selling, TAS, MEDDPICC or Miller Heiman 

The Ideal Candidate: 

• You are a humble, hungry and collaborative team player with a strong hunter mindset bringing grit and competitiveness while thriving in a team environment.  

• Strong business acumen and a naturally curious, consultative approach to understanding and solving customer challenges. 

• You embody our I ACT REAL values: you are an Innovative, Accountable, Collaborative, Transparent, Resilient, Empathetic, Authentic Learner. 

Responsibilities

In this role, you will have the ability to help a merchant’s business become successful utilizing the latest Point of Sale technology. If you have been looking to add purpose to your career and feel recognized in your position, look no further. As an outside sales account executive, you are the heart of the Shift4 sales force, a driving force for being a leader in Point of Sale systems worldwide. Come join the team and enjoy a successful career with Shift4.

• Set appointments with merchants to present Point of Sale with Shift4 merchant servicing products. 
• Prospect over the phone, face-to-face through networking, and building referral partnerships.
• Assist existing clients with additional add-on services including Hardware, Software, and Professional Services.
• Build relationships with our merchants by listening to their needs/desires and resolving any outstanding needs. 
• Explain the value of Shift4 products through your laptop or Point of Sale device.
• Listen, identify, and qualify sales opportunities to up-sell additional products and services.
• Develop new accounts and target areas for new growth or market value.
• Exhibit a high level of professionalism and apply company policies and procedures to effectively grow market share. 
• Responsible for signing new logos in your assigned territory. 
• Develops knowledge of current products and services as well as changes and updates within the payments industry.
• Maintaining regular communication with your direct manager. 
• Attend weekly meetings to review your Pipeline and forecast new opportunities that you’ll secure.

Qualifications

• Willingness to cold-call and set meetings with potential clients in-person.
• Willingness to close deals in a fast pace sales cycle.
• Requires an entrepreneurial spirit and hunter-like mentality.
• Computer and smartphone literacy.
• Background in door-to-door/outside sales experience.
• Ability to meet sales quotas. 
• CRM experience.
• Restaurant hospitality experience is a plus.

About the Role:

The Franchise Account Executive role is an opportunity to help build and scale one of Gusto's newest growth channels. Franchise represents a massive and largely untapped market, and this team is focused on activating franchise owners across established partner networks and high-potential industries. As a Franchise AE, you'll operate in a true outbound motion — prospecting into multi-unit operators, building relationships with influential owners, and closing new business that can scale across locations.

You'll also help shape the playbook for how Gusto sells into franchise ecosystems as we grow this program into a durable revenue engine for the company.

You'll partner closely with our Franchise Partner Manager (who develops relationships with franchisors) and a dedicated BDR (focused on high-volume activations). Your role is to lead strategic pursuits, unlock influential operators, and build the repeatable sales motion for selling into franchise ecosystems.

Here’s what you’ll do day-to-day:

• Own new franchise revenue generation. Prospect into franchise ownership groups within Gusto’s partner networks and target industries, building pipeline through outbound outreach and relationship development with multi-unit operators and influential franchise owners.
• Execute and refine the franchise sales playbook. Leverage the existing franchise sales motion to drive consistent pipeline and deals, while providing feedback and insights that help improve messaging, targeting, and overall execution as the program scales.
• Run the full sales cycle. Manage deals from prospecting through close, partnering with BDRs who support high-volume outreach while focusing your time on larger ownership groups and strategic franchise opportunities.
• Develop relationships with influential franchise operators. Engage multi-unit owners, directors of operations, and regional leaders to understand operational needs and position Gusto as a scalable payroll and workforce platform across multiple locations.
• Partner cross-functionally to drive franchise success. Collaborate with the Franchise Partner Manager, Sales Ops, and Marketing to activate franchise networks, support partner initiatives, and identify opportunities to expand within existing franchise relationships.
• Build referenceable wins within franchise networks. Secure early customer success stories and multi-location operators that can serve as proof points and accelerate adoption across additional franchisees.
• Drive consistent outbound pipeline generation. Maintain a disciplined outbound motion across named franchise accounts and industry segments, using a mix of calls, emails, LinkedIn outreach, and events to create new opportunities.
• Represent Gusto in franchise communities. Attend franchise conferences, regional events, and industry gatherings to build relationships, generate pipeline, and strengthen Gusto’s presence in the franchise ecosystem.
• Achieve and exceed revenue targets. Consistently deliver against quarterly targets for MRR and new customer adds while contributing insights that help scale the franchise program over time.
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.

Here’s what we're looking for:

• 3+ years of quota-carrying B2B SaaS AE experience, ideally with outbound new business in SMB, mid-market, or franchise/multi-unit contexts. 
• Proven track record as a hunter — generating your own pipeline, landing new logos, and expanding into complex accounts.
• Payroll sales experience is a strong plus.
• Experience navigating multi-unit and franchise structures (franchisors, franchisees, regional/holding companies) is a strong plus.
• Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
• Strong discovery and storytelling skills — able to uncover compliance, payroll, and onboarding pain points and tie them to ROI.
• Comfortable partnering with BDRs: coaching, collaborating on sequences, and maximizing top-of-funnel conversion.
• Entrepreneurial mindset — thrives in building new motions, testing playbooks, and iterating quickly.
• Willingness to travel 25–35% of the time to conferences and in-market opportunities.

The on-target earnings (OTE) for this role range from $134,000/yr to $155,000/yr in Denver, Atlanta, Chicago & Las Vegas, and $126,000/yr to $144,000/yr in Phoenix. This OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:  

The Production Support role is the daily facilitator for preparing all products needed for fulfillment.  The production team must work at high levels of production efficiency, safety, and hygiene. The Production Support is expected to follow, maintain, and hold the team accountable to standard work methods and safe work habits to ensure production is as efficient and safe as possible. Our production staff works a M-Th or Tue-Fri schedule, 7am-5pm with potential for overtime. 

 In this role you will: 

• Communicate regularly with Production Leads and the team 
• Collaborate to meet production goals daily, weekly, and monthly 
• Open and close workstations using standard procedures 
• Prepare ingredients & maintain a clean and organized workspace as per company standards 
• Adapt to various production tasks as required 
• Use daily checklists for smooth facility operations 
• Manage METRC tags and batch stickers 
• Operate machinery as per the production schedule 
• Approach various parts of the production process such as mix ingredients, weigh, and apply coating solutions 
• Follow packaging protocols such as managing METRC (seed-to-sale system) tags, create batch stickers, and operate packaging machinery 
• Meet packaging KPIs and assist with tasks during production breaks 

You’ll be a great fit if you have the following:  

• You have experience working in a high volume, quick-moving environment such as restaurants, production line, or retail. 
• You can lift 25 to 50 pounds comfortably and are able to stand for long periods of time 
• You value your strong communication skills and ability to work closely with others in a work environment 
• You value doing something well the first time  
• You operate with high standards in mind, no cutting corners 
• You feel strongly that each person in a workplace takes ownership and accountability of their work 
• You think of yourself as a supportive team member and co-worker 
• You demonstrate integrity and respect in all interactions, fostering a positive and supportive work environment 
• You strive for the highest standards in every aspect of your role
• You can adapt to and drive change with enthusiasm

Work Environment: 
This work environment can be loud, with large machinery operating 24 hours a day and multiple departments working side by side. The Employee may be exposed to cleaning chemicals and intense smells from different products. The environment is cool as our facility is kept at 68 degrees or lower to stabilize the chocolate. 

Interview Process:  

At Grön, we go through the same interview steps for all Production candidates to ensure equity in our hiring process. Our process is designed to learn as much about each candidate as possible, as well as give candidates access to our team and hear what it's like to work with us.  

1. Call with Hiring team member 
2. Interview with Hiring Manager

Benefits & Compensation: 

This position has an hourly rate of $21.50/hr 

• Medical, dental, & vision insurance  
• 401k Program 
• PTO  
• 8 Paid holidays  
• Parental leave 

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.

You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.

You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 4+ years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing a book of business in the $2–$3M ARR range 
• Excel competency and knowledge of HTML, CSS, JSON
• Experience managing complex accounts with measurable success in retention and growth
• Experience working cross-functionally in fast-paced, high-growth environments
• Strong ability to communicate technical concepts and troubleshoot platform-related challenges
  
• Proven ability to drive product adoption and articulate ROI to executive stakeholders
• Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
• Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
• Knowledge of the CPG or retail industry (preferred but not required)
• Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)

Central Illinois Branch Manager

We are searching for a dedicated individual to serve as our Central Illinois Branch Manager to lead and grow Benesch’s Transportation practice in that region. The ideal candidate will bring enthusiasm and energy to open a new office, build a new team, and maintain and develop client relationships in the region. This position will report to the Division Manager and offers outstanding leadership opportunities with great visibility at the state, regional, and national levels, including the potential for ownership at Benesch.

Work areas to be managed by this position include roadway and bridge design, traffic engineering, hydraulics, construction management, and transportation planning.  A Professional Engineering license or AICP certification is preferred but not required as the ideal candidate will also have proven experience in business and client development and the pursuit, management, and delivery of roadway and transportation projects and services for public agencies, including Illinois DOT, counties, and municipalities.  

Areas of Responsibility Include:

• Lead, manage, and grow our practice in central Illinois.
• Contribute to local, regional, and corporate strategic growth initiatives, including expansion of a multi-disciplinary transportation practice.
• Develop and manage relationships with existing and new clients.
• Represent Benesch in industry and at professional organizations and events.
• Identify opportunities and lead strategic project pursuits.
• Draw upon existing industry relationships and establish new ones to develop strategic partnerships for future pursuits.
• Demonstrate a proven record of effectively directing multiple concurrent projects and pursuits.
• Review and verify scopes of work, budgets, and schedules.
• Actively recruit, interview, and hire individuals who can contribute to the transportation practice in central Illinois and company-wide at a high level.
  
  

What We Are Looking For

• Hold a Bachelor of Science in Civil Engineering, Planning, or a related discipline.
• Minimum of 10 years of industry experience preferred.
• Professional Engineer license in the State of Illinois or AICP certification preferred.
• Have a strong background working with the Illinois DOT, preferably in Districts four through 9 (experience with local agency clients is a plus).
• Be located in central Illinois, preferably metro areas of Peoria, Bloomington, or Springfield and ready and able to participate in meetings and industry events.
• Ability to write and prepare effective and efficient project proposals and non-technical documents.
• Demonstrate a thorough understanding of state and local design standards, ensuring compliance and innovation.
• Communicate effectively, both verbally and in writing, captivating audiences with your ideas and insights.
• Strong organization, and leadership skills with a track record for understanding and adhering to contractual requirements.
• Proven history of adhering to design budgets and schedules, delivering on time and within scope.
• Leverage your skills in accounting and scheduling to manage projects.
• Thrive in a collaborative team environment, fostering synergy and driving collective success.

Civil Project Manager

We have an exciting career opportunity for a highly motivated and experienced Project Manager with experience in roadway, highway, and/or civil site design to join our Civil group in Chicago.  In this position, you will be involved in self-performing and directing project teams, contributing to planning and designing infrastructure projects, and playing a crucial role in nurturing client relationships.

The ideal candidate for this position will have experience working on various infrastructure projects for State DOTs, local municipalities, and private clients and experienced regularly interacting and coordinating design efforts with multiple projects and disciplines to develop turnkey projects.

Location

This position provides a flexible work schedule, with three days working from the Chicago, IL office and two days remotely. 

The Impact You Will Have

• Collaborate with local management to strategize and implement project pursuits and delivery efforts.
• Devise and implement strategies for capturing project opportunities, including teaming arrangements and strategic positioning, while identifying necessary staff resources for successful project acquisition and delivery.
• Build and nurture relationships with both external and internal clients.
• Supervise and guide staff to facilitate smooth design and plan development processes.
• Engage in the design phases of roadways, highways, and interstates, overseeing projects from preliminary to final design stages.
• Create plans, specifications, reports, and cost estimates in accordance with project requirements.
• Coordinate with reviewers and other disciplines to ensure the accuracy and quality of work.
• Contribute to the development of proposals for project pursuits.
• Provide direct support to Project Managers and Design Leaders.
• Effectively manage and organize project documentation.
• Collaborate within a dynamic team to fulfill project requirements and deliver a high-quality design to the client.

What We Are Looking For

• Bachelor of Science in Civil Engineering or higher, is required
• 10 + years of progressive experience designing and delivering IL transportation projects
• Licensed Project Engineer (P.E) in the state of Illinois.
• Experience as project manager or lead roadway engineer on IDOT projects
• Experience working with clients such as State and County Departments of Transportation and municipal.
• Proficient at using MicroStation and/or Inroads (Open Roads Designer)
• Excellent verbal and written communication skills

Illinois Pay Range 

$120,000 - $145,000 USD

#LI-LM1

Iowa Branch Manager 

We are searching for a dedicated individual to serve as our Iowa Branch Manager to lead and grow Benesch’s Transportation practice in Iowa. The ideal candidate will bring enthusiasm and energy to open a new office, build a new team, and maintain and develop client relationships in the state of Iowa. This position will report to the Division Manager and offers outstanding leadership opportunities with great visibility at the state, regional, and national levels, including the potential for ownership at Benesch.

Work areas to be managed by this position include roadway and bridge design, traffic engineering, hydraulics, construction management, and transportation planning.  A Professional Engineering license or AICP certification is preferred but not required as the ideal candidate will also have proven experience in business and client development and the pursuit, management, and delivery of roadway and transportation projects and services for public agencies, including Iowa DOT, counties, and municipalities.  

Areas of Responsibility Include:

• Lead, manage, and grow our Iowa-based transportation practice.
• Contribute to local, regional, and corporate strategic growth initiatives, including expansion of a multi-disciplinary transportation practice.
• Develop and manage relationships with existing and new clients.
• Represent Benesch in industry and at professional organizations and events.
• Identify opportunities and lead strategic project pursuits.
• Draw upon existing industry relationships and establish new ones to develop strategic partnerships for future pursuits.
• Demonstrate a proven record of effectively directing multiple concurrent projects and pursuits.
• Be accountable for sales and operational key performance indicators in the Iowa market.
• Review and verify scopes of work, budgets, and schedules.
• Actively recruit, interview, and hire individuals who can contribute to the transportation practice in Iowa and company-wide at a high level.
  
  

What We Are Looking For

• Hold a Bachelor of Science in Civil Engineering, Planning, or a related discipline.
• Minimum of 10 years of industry experience preferred.
• Professional Engineer license in the State of Iowa or AICP certification preferred.
• Have a strong background working with the Iowa DOT, with advanced experience in at least one of the Bureaus (experience with local agency clients is a plus).
• Be located in Iowa, ready to participate in meetings and industry events statewide, fueling collaboration and growth.
• Ability to write and prepare effective and efficient project proposals and non-technical documents.
• Demonstrate a thorough understanding of state and local design standards, ensuring compliance and innovation.
• Communicate effectively, both verbally and in writing, captivating audiences with your ideas and insights.
• Strong organization, and leadership skills with a track record for understanding and adhering to contractual requirements
• Showcase a proven track record in adhering to design budgets and schedules, delivering on time and within scope.
• Leverage your skills in accounting and scheduling to manage projects.
• Thrive in a collaborative team environment, fostering synergy and driving collective success.

#LI-LM1

Project Manager - Railroad Civil Track Design  

Benesch is growing its national Railroad Division, and we are looking for a Project Manager to help lead the continued expansion of our Civil Track team. The Civil Track team focuses on delivering complex rail infrastructure projects, including mainline and corridor track improvements, rail yard and terminal expansions, siding extensions, industrial track programs, and fast-paced design-build initiatives that strengthen rail networks nationwide. 

As a Project Manager for the Civil Track team, you will lead multidisciplinary rail projects, manage key client relationships, mentor engineering staff, and support business development efforts that help grow Benesch’s rail presence. Approximately 25% of this role focuses on relationship-building, proposals, and market growth. This is more than a delivery role. It is an opportunity to help shape a high-performing rail team while supporting major freight and passenger rail clients. With a strong backlog and rising demand, this position is critical to advancing project delivery, expanding client partnerships, and driving long term growth.

Location

This position offers hybrid flexibility in the following offices that support Railroad Track operations and business development: Omaha, NE; Milwaukee, WI; Chicago, IL; Naperville, IL; Charlotte, NC; Raleigh, NC

Fully remote arrangements may be considered for highly experienced candidates, though in-office collaboration is preferred when managing direct team members.

The Impact You Will Have

• Lead railroad track design and infrastructure projects from planning through design and into construction support
• Manage scope, schedule, and budget while ensuring high-quality delivery. Serve as a seller-doer by building client relationships, identifying opportunities, and supporting proposal development
• Collaborate with Project Managers and Group Leaders across the national Railroad Division to balance resources and workload
• Mentor and guide engineering staff ranging from junior engineers to senior technical professionals
• Support major railroad clients while helping expand relationships with short-line and regional railroads
• Represent Benesch at industry events, conferences, and client meetings

What We Are Looking For

• Licensed Professional Engineer
• Bachelor of Science in Civil Engineering
• 12+ years of industry experience with at least 8 years focused on rail track design
• Proficiency with MicroStation and Inroads or OpenRoads or OpenRail
• Experience managing scope, schedule, and budget on complex projects
• Strong client-facing experience with established industry relationships
• Experience supporting or leading proposal development
• Demonstrated ability to lead technical staff and review engineering drawings #LI-MM1

Structural - Bridge Project Manager

Our growing team is hiring a Structural Project Manager. This is an experienced position involving exciting, challenging, and complex assignments with opportunities for growth. As a Structural Project Manager, you will direct project teams in the planning, design and delivery of transportation projects. The ideal candidate will have strong project management skills and a background in bridge design. On our team, you will have the opportunity to work on various infrastructure projects for State DOTs, local agencies and private clients. You will have the opportunity to coordinate directly with clients while helping to mentor and develop a team of young structural engineers.

Location

This position is a hybrid position with both remote work and office work in our office in Chicago, IL.

Our Illinois Division’s structural team is proud to lead high-impact projects that demonstrate the depth and diversity of our technical expertise, including:

• IDOT – I-39 Reconstruction Project – Designing multiple new bridge structures along the reconstructed I-39 corridor, including the complex Ramp BD over US 20 bridge – a three-span continuous steel curved plate girder structure with steel straddle bent piers.
• CDOT – 100^th Street Bascule Bridge Rehabilitation Project – Developing a comprehensive rehabilitation plan for this historic structure, including complete replacement of the truss structure over the river.
• City of Elgin – Kimball Street Bridge over Fox River Reconstruction Project – Completing preliminary design for the full reconstruction of the existing 11-span bridge with a new five-span continuous steel haunched girder structure, incorporating a new grade separated multi-use path crossing of Kimball by the Fox River Trail.
• Elk Grove Village – Arlington Heights Road Pedestrian Bridge Project – Creating a new grade-separated connection to the Busse Woods Forest Preserve with an 850-ft curved steel and concrete structure, featuring a 140-ft steel V-frame structure crossing over the roadway and aesthetic enhancements throughout.
• Contractor Engineering – Working for industry-leading Contractors to deliver demolition plans and erection plans with a focus on complex structures, including:  highly skewed steel and concrete spans along the Illinois Tollway; steel plate girder river crossings with spans exceeding 300-ft in length; signature tied arch bridges.

The Impact You Will Have

• Responsible for project management, including cost control, project budget control, and quality assurance/quality control.
• Direct and manage the budgeting and execution of projects including the supervision of assigned staff and subcontractors.
• Mentor and direct the advancement of technical and non-technical skills of developing structural engineers.
• Contribute to structural design work as a technical reviewer or advisor.
• Adhere to all internal procedures for quality control, documentation and project tracking.
• Participate in Business Development and Marketing, including networking, preparation of SOQs, proposals, and contracts.

What We Are Looking For

• B.S. Degree in Civil Engineering (Structural) required; M.S. Degree in Civil Engineering (Structural) preferred.
• PE License required; SE License in IL preferred.
• 10+ years of experience in roadway bridge design, with management experience preferred.
• IDOT, ISTHA and CDOT experience preferred. Experience with Chicagoland counties and municipalities desirable.
• Excellent communication, strong written, oral, and client relation skills, experience interacting with clients, agencies, and other project stakeholders.
• Strong organization and leadership skills.
• Ability to work independently and develop task deliverables in a complete and reviewable manner.

#LI-LM1

Structural-Bridge Technical Manager

We have a career opportunity for a Structural-Bridge Engineer seeking to grow their career as a Technical Manager. As a Structural-Bridge Technical Manager, you will both self-perform and direct project teams in the planning and design of transportation structures projects. In this role, you will have the opportunity to be viewed as a subject matter expert and provide technical advice to staff to ensure the successful execution of projects and help drive the growth of the IL Structural group.

The ideal candidate will have a proven track record of successfully managing various structural-bridge projects, ensuring the development of high-quality engineering documents. Previous experience mentoring and directing staff on technical skills is highly desired.

Location

This position will have a hybrid schedule, and when in the office, you will work in either our Chicago, IL or Naperville, IL office.

Our Illinois Division’s structural team is proud to lead high-impact projects that demonstrate the depth and diversity of our technical expertise, including:

• IDOT – I-39 Reconstruction Project – Designing multiple new bridge structures along the reconstructed I-39 corridor, including the complex Ramp BD over US 20 bridge – a three-span continuous steel curved plate girder structure with steel straddle bent piers.
• CDOT – 100^th Street Bascule Bridge Rehabilitation Project – Developing a comprehensive rehabilitation plan for this historic structure, including complete replacement of the truss structure over the river.
• City of Elgin – Kimball Street Bridge over Fox River Reconstruction Project – Completing preliminary design for the full reconstruction of the existing 11-span bridge with a new five-span continuous steel haunched girder structure, incorporating a new grade separated multi-use path crossing of Kimball by the Fox River Trail.
• Elk Grove Village – Arlington Heights Road Pedestrian Bridge Project – Creating a new grade-separated connection to the Busse Woods Forest Preserve with an 850-ft curved steel and concrete structure, featuring a 140-ft steel V-frame structure crossing over the roadway and aesthetic enhancements throughout.
• Contractor Engineering – Working for industry-leading Contractors to deliver demolition plans and erection plans with a focus on complex structures, including:  highly skewed steel and concrete spans along the Illinois Tollway; steel plate girder river crossings with spans exceeding 300-ft in length; signature tied arch bridges.

The Impact You Will Have

• Mentor and direct the advancement of the technical skills of staff while executing projects.
• Manage technical elements of a project, including assessing what analyses need to be completed and what is the most practical approach (i.e. software, design assumptions, etc.) for that analysis.
• Perform, review, and manage technical analysis and design. Take responsibility for the completeness of design details.
• Communicate technical progress and issues to Project Manager promptly and continuously.
• Adhere to all internal procedures for quality control, documentation, and project tracking.
• Contribute to other project work as a technical specialist or advisor.
• Provide input into the growth of the practice.
• Work toward being a leading subject matter expert on targeted elements within the discipline.

What We Are Looking For

• B.S. Degree in Civil Engineering (Structural) required; Master of Science in Civil Engineering (Structural) required.
• SE License in IL required.
• A minimum of 8 years' experience in structural engineering with a transportation focus.
• IDOT, ISTHA, and CDOT experience preferred.
• Advanced knowledge of software appropriate for the discipline, showing proficiency in most programs specific to this role/discipline.
• Advanced knowledge of applicable codes and standards that govern the discipline.
• Experience in MicroStation is required; experience in 3D bridge modeling is highly desirable.
• Experience with Construction Engineering services is highly desirable.

#LI-LM1

Structural Project Engineer

Our Illinois division is hiring a Structural Project Engineer to work on complex projects in our Chicago, IL, office. The ideal candidate for this role will hold a valid license as a Professional Engineer and be working toward-or has obtained- their Structural Engineer license in Illinois. They will collaborate with a team of professionals, focusing on the analysis, inspection, load rating, and design of bridge structures.

Location

This position provides a flexible work schedule, with three days working from the Chicago, IL office and two days remotely. 

The Impact You Will Have

• Prepare and review structural and geometric calculations for bridge rehabilitation and design projects.
• Prepare and review finite element analysis models. 
• Prepare and review bridge load rating reports to DOT standards. 
• Prepare, compile and review plans, specifications, cost estimates and pay items in accordance with DOT standards. 
• Assume responsibility for assigned design calculation files and plans, assuring adequate independent QC reviews on that work. 
• Coordinate the above tasks with the Project/ Technical Manager

What We Are Looking For

• B.S. Degree in Civil Engineering or related discipline required. MS in Civil Engineering with a structural emphasis or related discipline preferred.
• PE License preferred.
• SE License in Illinois or the ability and plan to obtain. 
• Minimum of 5 years of bridge inspection, analysis, load rating and/or design experience. 
• Successful completion of one or more of the following FHWA-NHI courses is preferred but not required:
• Safety Inspection of In-Service Bridges
• Fracture Critical Inspection Techniques for Steel Bridges
• Experience working with IDOT, CDOT, ISTHA and/or Chicagoland local agencies preferred.
• Strong communication and client relation skills.
• Progressive experience with developing design drawings and utilizing MicroStation and/or AutoCAD.
• Strong organization and leadership skills with a track record for adhering to design budgets and schedules.
• Ability to perform complex analysis and design.
• Ability to assemble a complete design package for assigned elements or projects.
• Ability to work effectively in a team environment.

#LI-LM1

Transportation Project Manager (Phase I) - Chicago, IL

Join our Chicago team as a highly motivated Project Manager. In this role, you will lead and manage preliminary engineering and environmental studies (Phase I), primarily in northeastern Illinois. As a Project Manager managing Phase I projects and planning studies, you will mentor junior associates, handle day-to-day client relations, and spearhead the development of innovative solutions for complex projects on behalf of public agencies. Additionally, you will contribute to strategic initiatives to drive growth within the planning and preliminary engineering group.

The Impact You Will Have:

• Participate in Business Development and Marketing, including networking, preparation of SOQs, proposals, and contracts.
• Research local/state regulations as they pertain to projects. 
• Making presentations before elected officials and advisory boards, attending conferences, and participating in interviews.
• Prepare technical analysis within a variety of specialist areas such as corridor studies, interchange design and alternative analysis, multimodal planning and design, and feasibility studies, among others.
• Responsible for project management, including cost control, project budget control, and quality assurance/quality control.
• Direct and manage the budgeting and execution of projects including the supervision of assigned staff and subcontractors.

What You Will Need:

• Bachelor of Science in Civil Engineering, Civil and Environmental Engineering, Urban Planning, or a related field.
• Licensed P.E. in Illinois; certification as a PTOE, AICP, or other specialty certification is a plus.
• Minimum of 10 years of experience in planning or designing highways, local roads, arterials, collectors, and complete street multimodal facilities. Demonstrated expertise in transportation facility alternative analysis and design.
• Proficient in leading Phase I or planning projects for transportation improvements, including preliminary engineering and environmental documentation activities.
• Interface with clients and possess experience in public involvement and stakeholder coordination.
• Skilled in team management and mentoring, fee proposal generation, scope of service writing, RFP/RFQ interviews, and QA/QC management.
• Experience in preparing documentation in compliance with NEPA requirements (Categorical Exclusion or Environmental Assessment). Experience with PELs or Environmental Impact Statements is also advantageous.
• Familiarity with traffic and safety assessments. Knowledge of GIS and experience with multimodal planning and mobility studies is a bonus! 

#L

The People Operations Specialist supports employee lifecycle processes by managing Workday transactions, maintaining accurate employee data, and ensuring compliance with internal policies and regulatory requirements. This role partners with Compliance, Legal, and cross-functional teams to support People Operations processes globally while serving as a subject matter expert for North America. Responsibilities include responding to escalated inquiries, supporting audits and compliance requests, generating reports, supporting payroll and benefits, documenting and maintaining processes, and identifying improvements to ensure efficient and consistent People Team operations

What You'll Do:

• Process employee lifecycle transactions including hires, transfers, promotions, leaves of absence, and terminations in Workday and other People Team systems
• Maintain accurate and complete employee records and ensure data integrity through regular audits and data validation
• Provide operational support and guidance for employee lifecycle processes, ensuring consistency and adherence to established procedures
• Maintain US workers’ compensation codes in Workday, conduct periodic audits, and coordinate required insurance filings
• Maintain global employment document templates and coordinate annual reviews with the Legal team
• Respond to employee, manager, and vendor inquiries escalated by People Coordinator(s) regarding People Team policies, procedures, and systems
• Support internal and external compliance requirements including recordkeeping, documentation management, and responding to internal audit requests by gathering and validating employee records and supporting documentation
• Support People Operations processes globally while serving as a subject matter expert for North America, specifically Canada, ensuring adherence to applicable employment standards, compliance requirements, and internal policies
• Partner with external Payroll and Benefits teams to ensure accurate employee updates and support related processes
• Generate and maintain standard and ad hoc People data reports from Workday to support operational and compliance needs
• Document and continuously improve People Operations workflows, processes, and system utilization
• Assist in training and onboarding People Coordinators or other junior team members
• Partner with cross-functional teams to ensure consistent People Team practices and positive employee experience
• Support additional tasks or projects as assigned by the Manager, People Operations

What You'll Bring:

• Bachelor’s Degree in HR, Business, or a related field
• 3+ years of Human Resources experience
• Strong knowledge of US and Canada operational employment laws, benefits, payroll, and People Team processes
• Strong problem-solving and critical thinking skills
• Excellent written and verbal communication skills
• Demonstrated discretion, professionalism, and sound judgment when handling confidential or sensitive information
• Ability to identify opportunities for improvements aligned with business needs and People Team policies
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Proficiency in Workday reporting and processing employee lifecycle transactions
• Strong collaboration skills with the ability to cultivate positive working relationships across teams
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Familiarity with ADP, Confluence, and Jira, preferred.
• Project management experience supporting People initiatives, preferred.
• Experience in a regulated industry, preferred.
• Basic knowledge of SOX compliance and its application to People Team processes, preferred. 
• Able to travel occasionally both domestically and international #LI-REMOTE #LI-DNP

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

The Sales Development team is the first point of contact with prospective Gong customers. Gong is all about continued growth, and we need an inspiring leader to join us as we continue our mission to unlock reality and help people reach their full potential!   

As Gong’s newest Outbound Sales Development Manager, you’ll get to build, coach, and lead a world-class team that focuses on targeting and creatively prospecting into our ideal customer profile. Using your operational rigor, emphasis on data-driven decision making, and servant leadership, you’ll empower your team to become masters of their prospecting craft. Leading with account strategy, and building a robust pipeline. You’ll build a culture centered around winning as a team, and enjoying the ride, whilst encouraging diversity, & ensuring accountability. 

At its core, this role will implement a creative Outbound strategy with the goal of engaging with our future raving fans. You’ll drive success through cross-functional initiatives while optimizing the playbook that takes our SDR Team to the next level!

RESPONSIBILITIES

• Hire, coach, and manage a team of Outbound Sales Development Reps
• Build & iterate on a data-driven Outbound strategy
• Foster an environment of high performance & accountability
• Develop the sales, product, and industry skills of each team member
• Motivate team members through creative incentives
• Regularly report on both Team and Individual Results
• Identify and make recommendations for improvement in the areas of Process, Efficiency, and Productivity
• Work cross-functionally with Marketing on key initiatives

QUALIFICATIONS 

• Location: Must be within a commutable distance from Chicago
• 2+ years in Software sales as an IC & Manager
• Experience building and scaling a team from the ground up
• Consistent track record of 100%+ quota achievement as an individual contributor
• Proven track record of success in an SDR Manager role
• Experience managing and improving Sales Development KPIs

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $156,000 - $190,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-IP1

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

We are seeking a highly experienced and strategic Senior Manager, Equity Administration to lead Gong’s global equity programs through a critical growth phase, including IPO readiness and execution.  This role will own the end-to-end equity administration function, ensuring compliance, scalability, and operational excellence across all employee equity plans.

This individual will be a key cross-functional partner to Legal, Finance, HR, Payroll, and external advisors, and will play a pivotal role in designing and executing equity strategies aligned with public company standards.

RESPONSIBILITIES

• Lead the global equity administration function, including stock options, RSUs, and other equity-based compensation programs
• Manage and optimize equity administration systems 
• Drive IPO readiness for equity processes, including:
  • Supporting S-1 preparation and disclosures
  • Ensuring compliance with public company reporting requirements (ASC 718, SEC disclosures)
  • Establishing scalable processes and internal controls (SOX readiness)
• Partner closely with Technical Accounting to ensure accurate accounting treatment and reporting of equity compensation
• Collaborate with Legal on equity plan design, board approvals, and regulatory compliance
• Work with HR and People teams on equity grant strategies, employee communications, and education programs
• Oversee cap table management and maintain accurate records of all equity transactions
• Coordinate with Payroll and Finance to ensure accurate tax withholding, reporting, and global compliance
• Manage external vendors, auditors, and consultants related to equity administration
• Support due diligence, audits, and valuation processes (409A and other valuations)
• Develop and document policies, procedures, and controls for equity administration
• Provide leadership, mentorship, and development for equity administration team members (as applicable)

QUALIFICATIONS 

• 8+ years of experience in equity administration, including leadership responsibilities
• Proven experience supporting a company through IPO readiness and/or public company equity administration
• Deep knowledge of equity compensation accounting (ASC 718) and SEC reporting requirements
• Hands-on experience with equity management platforms (Carta, Shareworks, etc.)
• Strong understanding of cap table management, equity plan design, and global equity compliance
• Experience collaborating cross-functionally with Legal, Finance, HR, and Payroll
• Excellent project management and process improvement skills
• High attention to detail and ability to manage complex, high-volume workflows
• Strong communication skills, with the ability to explain complex equity topics to diverse audiences 
• CPA, CEP (Certified Equity Professional), or equivalent certification
• Experience in high-growth, late-stage private companies (pre-IPO) 
• Preference for experience with Israeli equity awards and related tax/regulatory frameworks (e.g., Section 102)

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $128k - $195k USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

<<#LI-KG1>>

**This is a hybrid position that requires two days in the Chicago office**

The mission of a Syndigo Account Manager is to maximize the value of customers’ existing investments while identifying early-stage growth opportunities that drive strong net revenue retention (NRR). Long Tail Account Managers serve as the primary commercial point of contact for a defined territory of existing Small-Medium Businesses (SMB) customers. 
 
Account Managers proactively identify risk within their customer base to reduce the likelihood of churn. They also focus on engaging cohorts of customers with growth potential, leveraging team-based selling to achieve NRR goals. 
 
This is a quota-carrying sales role focused on Long Tail SMB clients and is measured against a blended renewal and growth quota.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Maintain and form new relationships with different buyers at small to mid-market brands  
• Relentless focus on the customer experience and how to maximize their value realization with Syndigo  
• Manage the full sales cycle for renewal opportunities within a defined customer base, and renegotiate more favorable terms 
• Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets  
• Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional  
• Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes  
• Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy  
• Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems  
• Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner 

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2+ years of sales or account management experience, ideally B2B and in the SaaS space 
• Bachelor's Degree or equivalent experience required 
• Experience in SaaS, managed services, and analytics is a major plus  
• Experience doing business with consumer brands and/or retailers is a plus 
• Motivation to learn, problem solve, and develop skills to be successful and grow a career in tech sales  
• Familiar with the fundamentals of sales and the basics of customer service  
• Strong relationship building, listening, and interpersonal skills  
• Comfortable with using technology in daily workflows and decision-making  
• Strong organization and time management skills are critical  
• Ability to write and speak clearly and professionally  
• Previous training and practice with a sales methodology is a major plus  
• Experience using Salesforce is a major plus 

**This is a hybrid position with 2 days in the Chicago office**

As an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.

You will manage a book of business of approximately 15–18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges

HOW WE’LL BE WINNING TOGETHER DAY TO DAY 

• Customer Value & Outcomes
  • Own the end-to-end success of assigned enterprise accounts following implementation
  • Establish, document, and track customer goals, success metrics, and ROI realization plans
  • Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
• Relationship Management
  • Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)
  • Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally
  • Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery
• Adoption & Retention
  • Drive deep product adoption across customer teams and use cases
  • Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks
  • Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders
  • Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance
• Growth & Expansion
  • Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales
  • Partner with Account Executives to support upsell and cross-sell initiatives
• Advocacy
  • Identify, develop, and nurture customer advocates within your book of business
  • Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships
  • Partner with internal teams to secure customer referrals, testimonials, and event speakers
• Cross-Functional Leadership
  • Serve as the voice of the customer internally, influencing Product, Support, and Services
  • Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS
• Experience managing a book of business in the $2–$3M ARR range
• ChurnZero experience is a plus
• Knowledge of the CPG industry is strongly preferred
• High degree of comfort with technology, particularly databases and syndicated data
• Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
• Ability to work independently and make decisions across a wide range of complexity
• Proven ability to troubleshoot and resolve customer challenges
• Demonstrated success working with both large, complex enterprises and mid-sized organizations

**This is a remote role open to candidates in the US**

We are seeking a Revenue Enablement Manager to support Syndigo’s sales and customer success teams in achieving their revenue growth and retention goals. This role will help our revenue-driving teams become more productive, clearly articulate the value of our solutions, reduce ramp time for new hires, and develop their sales skills overall. This role is responsible for establishing and invigorating programs around competitive intelligence sharing, industry news tracking and dissemination, as well as mastery of Syndigo’s solutions. 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Deliver training to sellers, onboard new sellers, and conduct ongoing enablement. This will also include an ongoing review and improvement of training programs
• Leverage MEDDPICC to coach sales team members 1:1 on how they can develop, grow, and improve skills critical to their success 
• Develop sales curriculum roadmaps based on role, territory, and responsibility 
• Create certification programs for new products and solutions as they launch 
• Align with product marketing and sales leadership to create an enablement strategy and deliverables 
• Maximize training effectiveness by contributing to content, assessments, and evaluations, employing innovative blended learning delivery methodologies 
• Create sales enablement tools to reinforce concepts, including internal reference sheets, call scripts, videos, and quick reference guides 
• Track and report on enablement effectiveness using KPIs such as ramp time, certification completion, content usage, and pipeline health 
• Influence go-to-market readiness for launches, pricing changes, packaging updates, and competitive shifts 
• Use insights from the pipeline and forecasting to recommend and develop sales training  

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• BA/BS or equivalent 
• 2-4 years of revenue or sales enablement experience with a B2B SaaS company  
• Experience with MEDDPICC sales methodology or similar
• Experience using Salesforce  
• Expertise in classroom-style presentation, facilitation, virtual and/or video training 
• Strong virtual and live events management expertise 
• Ability to translate sales and customer success performance data into actionable enablement strategies 
• Proven ability to develop content around sales process, product training, and collateral 
• Experience building and contributing to a high-performing team through positive energy, creative thinking, and a focus on team culture development  
• Basic understanding of pipeline, opportunity management, and forecasting as they relate to sales process, skills, and training needs 
• Experience with Mindtickle learning management system (preferred but not required)

**This is a hybrid position that requires 2 days per week in the office at our Chicago location**

The Senior Manager, HRBP, is a strategic HR leader responsible for driving the success of global talent programs and leading HRBP delivery across the Americas. This role balances enterprise-level influence with direct people leadership, overseeing HR team members. The Senior Manager, HRBP partners with senior business leaders to deliver high-impact HR initiatives, foster a culture of excellence, and ensure seamless execution of HR strategies that align with organizational goals.

The position requires an ability to lean into our Syndigo Values, specifically “Always Accelerate” and “Get It Done”. Successful candidates will be quick learners, undaunted by lofty goals, with an ability to build relationships across the business.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• People Leadership / Mentorship: Mentor and support HR team members, fostering professional growth and high performance. Provide career guidance, skill development, and feedback to direct reports.
• Strategic HR Partnership: Partner with senior and executive leaders to implement programs, provide guidance on talent, workforce planning, organizational change, and drive alignment people priorities and HR strategies.
• Employee Relations Oversight: Provide guidance on complex employee relations cases; escalate or consult as needed. Provide leadership oversight for complex employee relations matters within the Americas, ensuring issues are resolved effectively and in alignment with company values.
• Organizational Impact: Contribute to HR strategy development and high-impact enterprise initiatives, including organizational design, talent planning, and workforce optimization.
• Global Program Leadership: Lead end-to-end delivery of one or more global talent programs (Performance Management, Leadership Development, Learning & Development, Engagement), including strategy, execution, communication, and outcomes. Supports other talent programs within their functions and regions.
• Cross-Functional Collaboration: Work closely with HR Centers of Expertise (HR Operations, Talent Acquisition, Total Rewards) to ensure seamless delivery of programs and HR services.
• Metrics & Reporting: Monitor program effectiveness, track key metrics, and report outcomes to senior HR leadership.
• Strategic Influence: May take on additional high-level HR initiatives with significant impact to the business.
• Directly manages the Brazil HR team (HR Manager and HR Assistant) and an Associate HRBP in Chicago.
  • Mentors and supports the team with program delivery and HRBP execution, providing career guidance, skill development, and feedback.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 6+ years of HR experience, including HRBP experience and leadership of complex HR programs or initiatives.
• 2+ years at a high-tech or SaaS company.
• 1 –2 years of directly leading HR team members.
• Deep expertise in talent management, performance programs, employee relations, HR strategy, and global program delivery.
• Proven ability to mentor HRBPs and influence executive leaders across functions and regions.
• Demonstrated ability to balance high-level strategic thinking with operational execution; manage multiple priorities and stakeholders.
• Strong communication, analytical, problem-solving, and program management skills.
• Builds positive relationships and collaborates well with colleagues at all levels.
• Technical proficiency and the ability to quickly learn and leverage HR systems and common business tools (e.g., Microsoft Office Suite, HRIS, performance management platforms).
• Flexible to changing business needs and adjusts to changing priorities with ease.
• Familiarity with HR principles, policies, and compliance requirements.
• Shows initiative to develop professionally and expand HR expertise.

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Global Benefits Specialist on our global Human Resources team, you will play a critical role in supporting our global benefit processes and programs.  The position partners closely with our Global Benefits Manager and HR Operations team to deliver benefits support, analysis and a strong employee experience. 

Key Responsibilities:

• Manage day-to-day administration of US benefits programs (medical, dental, vision, life, disability, retirement, employee assistance programs, wellbeing, and other voluntary benefits); support global benefits administration as needed.
• Act as the first line of contact for employee inquiries related to US benefits and leave of absence (LOA) matters, providing timely guidance, triaging complex issues and ensuring a positive employee experience.
• Manage and coordinate US leave of absence process, including eligibility determination, documentation collection, notification of benefit eligibility/status, coordination with HR stake holders, and ensuring compliance with state and national regulations. Track LOA durations, extension requests, and return-to-work plans.
• Deliver US new hire benefits orientation and act as support and back-up for global regions.
• Oversee benefits invoicing and reconciliation globally; validate vendor bills, resolve discrepancies, and ensure accurate cost allocation.
• Ensure US benefits programs comply with local and global regulations (ERISA, HIPAA, GDPR, local statutory requirements, etc.).
• Analyze global benefits data (costs, utilization, and trends) and provide insights to optimize cost, quality, value and employee experience.
• Develop and maintain global benefits dashboards and metrics (cost per employee, benefit utilization, open enrollment participation, vendor performance).
• Assist in executing US open enrollment activities and provide support for global renewal efforts.
• Assist with 401(k) non-discrimination testing and annual audit process.
• Identify and implement opportunities to streamline benefits administration and reporting.

Qualifications:

• Bachelor’s degree in Human Resources, Finance, Business Administration, or a related field.
• Minimum 2-3 years of experience in benefits administration and analytics.
• Demonstrated experience with US benefits programs (medical, dental, vision, life, disability, retirement, EAP, wellbeing) and vendor management.
• Experience with global HRIS and benefits platforms.  Experience with Workday is a plus. 
• Familiarity with US benefits and leave compliance (FMLA, HIPAA, ADA, ERISA and relevant state leave laws) and practical experience applying these requirements in LOA and benefits administration.
• Strong analytical and problem-solving skills; ability to translate data into actionable recommendations and business impact; proficiency with excel. 
• Excellent communication and presentation skills; comfortable drafting communications, and conducting new hire and open enrollment sessions.
• Attention to detail, data integrity, and high level of confidentiality with employee information.
• Ability to work in a fast-paced, global environment, managing multiple priorities and deadlines.

The annual base salary range for this position is $70,000 to $90,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

#LI-AA1 

The Opportunity

As a Float Phlebotomist/Administrative Assistant, internally known as a Flex One Medical Lab Services Specialist/ Member Support Specialist, at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices

The range for this role is $24.25 to $26.25 per hour based on a standard full-time schedule, with a 1.25 differential for eligible extended hours. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday-Friday 7:00am-7:30pm and 2 Saturdays a month based in office in Skokie, IL.