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IT Support Tech, Tier 1
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Who we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.
Who you are
Metropolis is seeking a proactive, customer-centric IT Support Tech, Tier 1 to join our Global Service Desk based in India. You will serve as the first point of contact for our North American domestic enterprise, providing high-quality phone and digital support to employees spanning from our West Coast corporate headquarters to our primary East Coast offices. The ideal candidate will be responsible for resolving foundational technical issues while maintaining exceptional verbal clarity and professionalism, ensuring business continuity across all U.S. based time zones through high-touch partnerships and technical expertise.
What you'll do
- Serve as the face of IT, delivering high-touch support across live phone queues and Jira Service Management to ensure a seamless experience for our global workforce
- Master the Metropolis identity stack to resolve complex JumpCloud MFA hurdles and credential synchronization issues
- Act as a remote diagnostic expert for the Windows ecosystem and Google Workspace, resolving connectivity and software roadblocks
- Provide dedicated technical oversight for VPN stability and network resource access to safeguard mission-critical operations
- Translate intricate technical workflows into clear, actionable guidance for non-technical users while maintaining a white-glove service standard
- Maintain high-integrity records of all support interactions within Jira to ensure accurate data for escalation and trend analysis
- Champion enterprise security by coaching users on MFA best practices and proactive credential management
- Recognize high-complexity technical barriers early and facilitate warm hand-offs to senior engineering teams to minimize user downtime
- Experience leveraging AI tools to transform static workflows into responsive, high-output processes
What we're looking for
- 1+ years of experience in a high-volume technical call center or phone-based IT Support
- Exceptional command of the English language with clear, professional diction and a customer-first communication style
- Demonstrated experience with Identity Providers such as JumpCloud, Active Directory, or Okta
- Experience utilizing remote desktop support tools
- Solution-oriented mindset with the ability to remain calm and professional under pressure
- Ability to work a rotating shift schedule that aligns with North American business hours
- Ability to operate a computer and document notes in real-time at 40+ WPM
3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins.#LI-SR1 #LI-Onsite
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Ready to apply?
Apply to Metropolis
Dear Applicant,
Greetings from Encora Innovation Labs! A Leading SaaS Technology Product Engineering Company!
Please find the below detailed job description and the company profile for your better understanding.
Position: SQL DBA
Experience: 5 to 7 years
Job Location: Chennai
Position Type: Full time
Qualification: Any graduate
Knowledge and Skills:
- 5+ years of experience as a SQL Database Administrator
- Solid understanding of SQL scripting and stored procedures
- Knowledge of database monitoring and performance tuning tools
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex database issues.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Candidates with experience using Azure SQL Instances preferred.
Responsibilities include, but are not limited to, the following:
- Monitoring of database performance and stability
- Establish the baseline for system performance, recognize deviation, and suggest and implement improvements to slow running queries
- Develop and document technical processes and procedures as needed.
- Interact, meet, discuss, and troubleshoot issues with the engineering team.
- Report project status as required for all recurring and non-recurring efforts.
- Work under minimal direction and independently determine and develop approach to solutions.
Communication:
- Facilitates team and stakeholder meetings effectively.
- Holds regular status meetings / scrum meeting.
- Resolves and/or escalates issues in a timely fashion.
- Understands how to communicate difficult/sensitive information tactfully.
- Astute cross-cultural awareness and experience in working with international teams (especially US)
You should be speaking to us if;
- You are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class IT organization.
- You like a job that brings a great deal of autonomy and decision-making latitude.
- You like working in an environment that is young, innovative, and well established.
- You like to work in an organization that takes decisions quickly, is non-hierarchical and where you can make an impact.
Why Encora Innovation Labs?
Are you are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class SaaS technology IT organization?
Encora Innovation Labs is a world class SaaS technology Product Engineering company and focused on transformational outcomes for leading-edge tech companies. Encora Partners with fast growing tech companies who are driving innovation and growth within their industries.
Who We Are: Encora is devoted to making the world a better place for clients, for our communities and for our people.
What We Do: We drive transformational outcomes for clients through our agile methods, micro-industry vertical expertise, and extraordinary people.
We provide hi-tech, differentiated services in next-gen software engineering solutions including Big Data, Analytics, Machine Learning, IoT, Embedded, Mobile, Cloud, UI/UX, and Test Automation to some of the leading technology companies in the world.
Encora specializes in Data Governance, Digital Transformation, and Disruptive Technologies, helping clients to capitalize on their potential efficiencies. Encora has been an instrumental partner in the digital transformation journey of clients across a broad spectrum of industries: Health Tech, Fin Tech, Hi-Tech, Security, Digital Payments, Education Publication, Travel, Real Estate, Supply Chain and Logistics and Emerging Technologies.
Encora has successfully developed and delivered more than 2,000 products over the last few years and has led the transformation of a number of Digital Enterprises.
Encora has over 25 offices and innovation centres in 20+ countries worldwide. Our international network ensures that clients receive seamless access to the complete range of our services and expert knowledge and skills of professionals globally.
Encora global delivery centres and offices in the United States, Costa Rica, Mexico, United Kingdom, India, Malaysia, Singapore, Indonesia, Hong Kong, Philippines, Mauritius, and the Cayman Islands.
Encora is Certified Great Place to Work in India.
Please visit us at
Website: encora.com
LinkedIn: EncoraInc
Facebook: @EncoraInc
Instagram: @EncoraInc
Ready to apply?
Apply to Encora
Principal Software Engineer, Customer Experience
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Who we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.
Who you are
We are looking for a Principal Software Engineer to lead our Customer Experience application development group through the next step function growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, shaping vision and technical strategy that enables us to build top notch customer experiences. This individual will provide immense technical thought leadership and will shape a strong engineering-led culture. The ideal candidate will have a product-oriented mindset exuding extreme curiosity to explore customer experiences, obsessively finding opportunities for our customers to make technology experience frictionless. This leader will play a critical role in the company's success by ensuring that advancing the tech is aligned with customer needs and contributes to the company's overall growth and profitability.
This is a unique opportunity to build an end-to-end mobility platform, that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people. If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally.
What you'll do
- Provide technical direction that influences the entire company by formulating and implementing technical vision and strategy
- Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions
- Through technology, enable step function improvements in developer experience and velocity
- Be a great coach to bring the best out of our engineers and a key driver of hiring top talent
- Empower collaborative environment where best product and technical ideas are nurtured and come to life
- Influence the industry by creating competitive advantages for our customers through their use of our global platform
What we're looking for
- 14+ years of experience building customer centric applications and products
- Experience initiating and driving technical strategy
- Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications
- Extremely strong fundamental computer science skills and expert level knowledge of Scala or Java or related language
- Strong experience with data-intensive architectures
- Deep understanding of tradeoffs involved in release engineering and other processes
- Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences
- Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings
While not required, these are a plus:
- Advanced degree in a technical field such as computer science
- Previous experience working inside innovative, high-growth environments
- Experience creating structure within an environment with high levels of ambiguity
- Experience with leading the development of industry altering infrastructure
- Experience with leveraging AI technology to streamline engineering activities
Our Stack
- Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
- Datastores: MySQL, PostgreSQL, Snowflake
- Cloud: AWS
- Version control: Git & GitHub
- AI Tooling: Copilot on GitHub and Claude Code
- Observability: Datadog
3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. #LI-SR1 #LI-Onsite
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Ready to apply?
Apply to Metropolis
Principal Software Engineer, Customer Experience
Share this job
Who we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.
Who you are
We are looking for a Principal Software Engineer to lead our Customer Experience application development group through the next step function growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, shaping vision and technical strategy that enables us to build top notch customer experiences. This individual will provide immense technical thought leadership and will shape a strong engineering-led culture. The ideal candidate will have a product-oriented mindset exuding extreme curiosity to explore customer experiences, obsessively finding opportunities for our customers to make technology experience frictionless. This leader will play a critical role in the company's success by ensuring that advancing the tech is aligned with customer needs and contributes to the company's overall growth and profitability.
This is a unique opportunity to build an end-to-end mobility platform, that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people. If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally.
What you'll do
- Provide technical direction that influences the entire company by formulating and implementing technical vision and strategy
- Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions
- Through technology, enable step function improvements in developer experience and velocity
- Be a great coach to bring the best out of our engineers and a key driver of hiring top talent
- Empower collaborative environment where best product and technical ideas are nurtured and come to life
- Influence the industry by creating competitive advantages for our customers through their use of our global platform
What we're looking for
- 14+ years of experience building customer centric applications and products
- Experience initiating and driving technical strategy
- Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications
- Extremely strong fundamental computer science skills and expert level knowledge of Scala or Java or related language
- Strong experience with data-intensive architectures
- Deep understanding of tradeoffs involved in release engineering and other processes
- Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences
- Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings
While not required, these are a plus:
- Advanced degree in a technical field such as computer science
- Previous experience working inside innovative, high-growth environments
- Experience creating structure within an environment with high levels of ambiguity
- Experience with leading the development of industry altering infrastructure
- Experience with leveraging AI technology to streamline engineering activities
Our Stack
- Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
- Datastores: MySQL, PostgreSQL, Snowflake
- Cloud: AWS
- Version control: Git & GitHub
- AI Tooling: Copilot on GitHub and Claude Code
- Observability: Datadog
3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. #LI-SR1 #LI-Onsite
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Ready to apply?
Apply to Metropolis
Staff Software Engineer, Customer Experience
Share this job
Metropolis is seeking a Staff Software Engineer to lead one of our Customer Experience application development teams through the next growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, shaping vision that enables us to build top notch customer experiences. This individual will provide strong technical thought leadership and will shape an engineering-led culture.
The ideal candidate will have a product-oriented mindset exuding extreme curiosity to explore customer experiences, obsessively finding opportunities for our customers to make technology experience frictionless. This leader will play a critical role in the company's success by ensuring that advancing the tech is aligned with customer needs and contributes to the company's overall growth and profitability.
This is a unique opportunity to realize a large business impact by building an end-to-end mobility platform that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people.
If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally.
Responsibilities
- Provide technical direction that influences the entire company by formulating and implementing technical vision and roadmap.
- Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions.
- Through technology, enable step function improvements in developer experience and velocity.
- Be a great coach to bring the best out of our engineers and a key driver of hiring top talent.
- Empower collaborative environment where best product and technical ideas are nurtured and come to life.
- Create competitive advantages for our customers through their use of our global platform.
Qualifications
- 10+ years of experience building customer centric applications and products.
- Experience initiating and driving technical direction.
- Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications.
- Extremely strong fundamental computer science skills and expert level knowledge of Scala or Java or related language.
- Strong experience with data-intensive architectures.
- Deep understanding of tradeoffs involved in release engineering and other processes.
- Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences.
- Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings.
- Advanced degree in a technical field such as computer science.
- Previous experience working inside innovative, high-growth environments.
- Experience succeeding in situations with high levels of ambiguity.
- Experience with leading the development of industry altering infrastructure.
- Experience with leveraging AI technology to streamline engineering activities.
Our Stack:
- Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
- Datastores: MySQL, PostgreSQL, Snowflake
- Cloud: AWS
- Version control: Git & GitHub
- AI Tooling: Copilot on GitHub and Claude Code
- Observability: Datadog
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Ready to apply?
Apply to Metropolis