About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

 Job Overview: 

We are seeking a highly skilled and experienced Network Administrator (SME )with strong expertise in network infrastructure and IT operations. The ideal candidate will have in-depth hands-on experience with Cisco, Ruckus, Meraki, and Fortinet firewalls, along with a solid understanding of switching, routing, network management, compliance, and disaster recovery planning. This role demands a proactive professional capable of maintaining a secure, scalable, and reliable IT environment. 

Responsibilities: 

• Manage and support LAN/WAN infrastructure including Cisco, Meraki, Ruckus, and Fortinet-based networks. 

• Configure and maintain switches, routers, access points, and firewall policies. 

• Monitor network performance, troubleshoot latency, packet loss, or downtime issues. 

• Ensure compliance with IT security and regulatory frameworks (ISO, NIST, etc.). 

• Manage and maintain Windows/Linux servers, virtualization platforms (VMware/Hyper-V), and enterprise storage systems. 

• Maintain disaster recovery and backup strategies; regularly test DR procedures. 

• Assist in IT audits, patch management, and hardening infrastructure against cyber threats. 

• Implement and manage network monitoring tools (e.g., SolarWinds, PRTG, or similar). 

• Work collaboratively with IT teams to support application deployment, remote access, and secure connectivity. 

• Participate in IT infrastructure projects: upgrades, migrations, and new rollouts. 

• Maintain technical documentation, asset inventory, and configuration baselines. 

 Requirements: 

• 5–8 years of experience in system and network administration. 

• Strong expertise in:  

• Cisco switching/routing (CCNA/CCNP preferred) 

• Ruckus wireless controller and AP management 

• Meraki dashboard operations and configuration 

• Fortinet firewall setup, policy configuration, VPN, and security features 

• Proficient in:  

• Layer 2/3 networking, VLANs, STP, OSPF, BGP 

• DNS, DHCP, NAT, VPN (IPSec/SSL) 

• System patching, performance tuning, and event log monitoring 

• Experience with ITIL/ITSM processes is a plus. 

• Familiarity with compliance frameworks: ISO 27001, GDPR, HIPAA, etc. 

• Scripting and automation knowledge (PowerShell, Bash, or Python) is advantageous. 

• Excellent analytical and troubleshooting skills. 

• Strong documentation and communication skills. 

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. 

FourKites is looking for a driven and customer-obsessed Product Manager to join the Visibility Group to lead the Customer Experience (CX) team. In this role, you will be responsible for understanding how customers adopt and use our visibility products and translating those insights into targeted product improvements that drive measurable adoption outcomes.

You will work hands-on with usage data, engage directly with customers and internal teams, and collaborate closely with engineering, design, and customer success to build a product experience that customers love.

 This role requires significant overlap with US Central Time hours to effectively partner with North American customers and the broader FourKites team.

What you'll be doing

• Customer Adoption & Product Experience

•   Own the adoption metrics for the Visibility Group's product portfolio — define, track, and analyze feature usage, engagement, and retention KPIs.
•   Identify adoption gaps and friction points through direct customer engagement, usage data analysis, and feedback loops with Customer Success and Sales teams.
•   Develop and execute a product adoption roadmap with prioritized enhancements that drive measurable improvement in customer engagement and stickiness.

• Data Analysis & Insights

•   Work hands-on with product usage data and analytics platforms to generate actionable insights on customer behavior and feature utilization.
•   Build and maintain dashboards and reports to monitor adoption trends across customer segments, geographies, and product areas.
•   Partner with Data Science and Engineering teams to improve data instrumentation, event tracking, and reporting capabilities.
•   Translate quantitative data findings into clear product hypotheses and prioritized backlog items.

• Customer Engagement & Discovery

•   Actively engage with customers across various touchpoints — onboarding calls, QBRs, support escalations, and product feedback sessions — to develop a deep understanding of their workflows and unmet needs.
•   Collaborate with Customer Success Managers to build structured feedback channels that surface systemic product gaps.
•   Champion the voice of the customer in internal product planning discussions and roadmap prioritization.

• Product Development

•   Translate customer insights and usage data into detailed product requirements, user stories, and acceptance criteria for engineering teams.
•   Partner closely with engineering and design through the full development lifecycle — from discovery and scoping through delivery and post-launch monitoring.
•   Manage and prioritize the CX product backlog, balancing short-term adoption levers with longer-term platform enhancements.

• Cross-Functional Collaboration

•   Work with Product Marketing and Enablement teams to develop onboarding materials, feature announcements, and adoption playbooks.

•   Collaborate with Presales and Solutions teams during deal cycles to gather market requirements and inform the product roadmap.

Who you are

• 4+ years of product management experience in B2B SaaS, with demonstrated focus on customer adoption, product-led growth, or customer experience.
• Proven ability to work hands-on with data — comfortable querying databases (SQL), working with analytics tools, and building data-driven narratives.
• Strong customer engagement skills — experience conducting customer interviews, discovery sessions, and translating qualitative feedback into product requirements.
• Experience working cross-functionally with engineering, design, and customer success teams in an agile environment.
• Excellent communication skills with ability to work effectively with US-based teams and customers during CST business hours (significant schedule overlap required).
• Demonstrated ability to leverage AI tools (e.g., Claude, ChatGPT) to accelerate product workflows — including synthesizing customer feedback, drafting requirements, and generating data insights at speed

Preferred

• Domain experience in supply chain, logistics, or transportation technology.
• Prior exposure to enterprise SaaS onboarding, customer health scoring, or NPS-driven product improvement programs.

Note: Role would require to work in Night Shift

Who we are:

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

Benefits:

• Medical  benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits 
• Mental Wellness support and guidance 
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

About the Role

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and agentic workflow architectures for complex enterprise problems, and deploy solutions live with customers — often before they know exactly how to articulate what they need. You write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems — your solutions are technically sound, elegant, and often non-obvious. You are the primary technical contact for 2–4 major enterprise accounts, you mentor FDEs on the team, and you are building the skills that will take you into Staff-level technical leadership.

What You'll Do

• Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts
• Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication
• Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment
• Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later
• Run customer discovery sessions independently — hear a business problem and propose a technically credible, innovative solution on the spot without IM or management support
• Use Claude, OpenAI, and other LLMs across the entire workflow — capturing requirements, designing integrations, generating integration specs, writing code, testing and deployment; the expectation is LLM-assisted work at every stage, not just at the keyboard
• Represent FourKites from a technical lens during presales engagements — articulate integration architecture, agentic workflow capabilities, and platform extensibility to prospective enterprise customers alongside the Solutions and Sales teams
• Join scoping and strategic customer calls alongside the SCA team to tackle the highest-complexity technical and product questions — come in with a point of view, not just answers
• Perform code reviews on integration and AI workflow work from FDEs and enforce quality standards before deployment
• Mentor FDEs — pair on hard problems, review their work consistently, and take accountability for their growth
• Identify reusable integration patterns and AI workflow templates and formalize them for the team library
• Scope and estimate level of effort for projects accurately and hold yourself accountable to those estimates
• Collaborate with Implementation Managers, Customer Success Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer outcomes
  
  

What We're Looking For

• 5–8 years of software engineering experience, with meaningful depth in integration engineering, system design, or a customer-facing technical role — what matters is the complexity and ownership of what you have built
• Strong proficiency in Java (required) and one or more of: Python or Ruby - writes clean, production-grade code with test coverage, clear design rationale, and a standard other engineers can follow
• Strong foundations in data structures and algorithms — designs systems that perform at scale, reasons about complexity tradeoffs under pressure, and makes the right architectural call for high-throughput, low-latency integration scenarios
• Strong software design skills — architects integration and AI workflow systems that are modular, resilient, observable, and built to evolve; can articulate the design, defend the tradeoffs, and produce a diagram that makes it legible to others
• Writes optimized code at speed — takes a customer problem from discovery to deployed solution faster than traditional development cycles; the ability to compress the build cycle without compromising quality is what enables customers to move faster
• Innovative problem solver — brings genuine creativity to hard integration and AI workflow challenges; finds approaches that are technically sound, elegant, and often non-obvious; complexity doesn't slow you down, it sharpens your thinking
• Deep expertise in enterprise integration patterns and how to apply them across complex, multi-system — knows when to apply which approach and can justify the tradeoffs
• Hands-on experience designing and deploying agentic AI workflows end-to-end using LangGraph or equivalent — not configuring templates, architecting systems
• Uses Claude, OpenAI, or equivalent LLMs across the full workflow — requirements documentation, integration design, spec generation, code generation, testing and deployment; treats LLMs as a core engineering capability, not a productivity shortcut
• Proven ability to run technical discovery sessions with enterprise customers independently and translate ambiguous business requirements into concrete technical specs
• Comfortable deploying agentic workflows live in a customer call — handles configuration, troubleshooting, and edge cases in the moment
• Strong SQL proficiency — writes queries to investigate customer data issues and validate integration output

Preferred Qualifications

• Experience in supply chain, logistics, transportation, or B2B SaaS platforms is a strong plus
• Deep familiarity with enterprise integration patterns and a track record of applying them to complex, multi-system enterprise environments
• Familiarity with EDI standards, carrier integrations, TMS/WMS systems, and supply chain data flows
• Experience with low-code/no-code workflow automation platforms such as Pipedream, n8n, Temporal, or equivalent
• Snowflake experience and familiarity with large-scale data investigation across multi-tenant environments
• Proficient with Lucidchart, Miro, draw.io, or similar tools to document and communicate integration architectures and agentic workflow designs visually — customers and internal stakeholders should be able to read your design without needing to ask what it means

Background working in a Forward Deployment, Field Engineering, or similar customer-embedded technical role


Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

Benefits

• Medical  benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits 
• Mental Wellness support and guidance 
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of our Global Operations Centre (GOC), you will partner with teams across the U.S., Europe, and Asia to deliver high-performance programmatic media solutions across multiple DSPs and channels.

You will lead strategy, execution, and optimization of display, video, native, CTV,  and emerging programmatic formats—ensuring global best practices are upheld while tailoring strategies to local market needs. This is a role for a programmatic expert who thrives at the intersection of data, technology, and media activation.

Skillset requirement:

Programmatic Strategy & Leadership

• Serve as the global lead for programmatic activation across all buying platforms.
• Develop strategies that leverage audience targeting, contextual intelligence, and dynamic creative optimization (DCO).
• Represent GOC in all programmatic-focused agency/market interactions, ensuring flawless communication and delivery.

Campaign Activation & Optimization

• Oversee setup, QA, optimization, and pacing of campaigns across DV360, The Trade Desk, Amazon DSP, Yahoo DSP, and other platforms.
• Implement structured testing across formats, creatives, and bidding strategies.
• Optimize toward CPA, ROAS, reach, or other KPIs using both manual levers and automated bidding.

Data, Measurement & Insights

• Partner with analytics teams to build custom dashboards and reporting frameworks.
• Apply multi-touch attribution, brand lift studies, and incrementality testing to evaluate performance.
• Ensure consistent taxonomy, naming conventions, and tracking across markets.

Stakeholder & Partner Management

• Collaborate with market teams, creative partners, and platform reps to drive programmatic innovation.
• Guide local markets in adapting global programmatic playbooks while allowing for regional flexibility.

Operational Excellence

• Design SOPs for campaign workflows, QA, and optimization standards.
• Ensure compliance with brand safety, viewability, fraud prevention, and privacy regulations.
• Lead integration of automation tools, AI optimizers, and API-based workflows.

Team Leadership

• Manage and mentor a team of programmatic traders and specialists, fostering growth in emerging areas like CTV and programmatic audio.
• Encourage certification completion (e.g., DV360, The Trade Desk Edge Academy, Amazon DSP).

Innovation & Growth

• Identify new inventory, data partners, and technology opportunities to expand programmatic capabilities.
• Lead tests on new formats such as AR-enabled display, retail media programmatic, and shoppable video.

What We’re Looking For

• 8+ years in digital marketing with a strong focus on programmatic media.
• Hands-on expertise in DV360, The Trade Desk, Amazon DSP, and other major buying platforms.
• Strong understanding of data onboarding, audience segmentation, and DMP/CDP integrations.
• Experience managing large budgets across multi-market, multi-channel programmatic campaigns.
• Proficiency in Excel, Google Sheets, and data visualization/reporting tools.
• Demonstrated ability to train and scale high-performing teams.
• Analytical, solution-oriented mindset with excellent communication skills.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.