The Senior Tax Manager’s primary focus is the preparation and completion of Lush's US tax returns. In this position, you will also play an essential role in growing talent by leading the structuring and planning for all aspects of taxation. This includes corporate income taxes, sales and use taxes, transfer pricing and duties for Lush North America. 

As the Senior Tax Manager, you will partner with business operations to ensure that the tax structure meets changing business needs, monitor compliance activities and manage all tax authority audits. You will identify challenges and opportunities and create step plans to resolve, utilizing outside expertise when necessary. You will also partner with the Global Head of Tax on North America tax reporting and as updates are needed to transfer pricing.

We are looking for a dynamic individual to evolve and improve our current structure and processes. You will be curious about opportunities, listen actively and be able to effectively lead the team through analysis and execution of improvement initiatives. You will be real with giving and receiving feedback and support.

Lush thrives with people that can adapt and evolve to the needs of our business. You have a passion for bringing value, leading change and having an impact on the organizations you work with. You are ready to join a business dedicated not just to getting the job done but to the practices of fair-trade sourcing, supporting sustainable communities and giving back to grass roots organizations making a difference. 

Our Lush staff live with purpose, finding their personal connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Head of Finance, the Senior Tax Manager's core RESPONSIBILITIES will include:

Income Tax Compliance

• Oversee US income tax returns including Federal and State income tax as well as routine submissions such as 1042 and FBAR
• Oversee tax compliance, reporting and related filings (including SR&ED, NR4, T5 etc.) across Canada and Puerto Rico utilizing external advisors as needed
• Oversee tax installments to ensure appropriate compliance with legislative requirements
• Act as the point of contact and support for tax compliance matters across North America

Tax Audits

• Oversee audit management of income tax, sales tax and duties audits in a proactive and strategic manner

Sales Tax

• Oversee sales/sales and use tax compliance in the United States, Canada and Puerto Rico
• Develop and maintain a current and appropriate tax operating model 
• Ensure timely and accurate filing of all US, Canadian and Puerto Rican GST and Sales and Use tax returns

Transfer Pricing

• Review existing policies and assist the business to adjust transfer pricing strategies and structures as needed that reflect any changing business operations
• Effectively utilize outside support if needed
• Manage the preparation of any necessary transfer pricing documentation

Tax Accounting

• Oversee book tax calculations, estimates and accruals
• Oversee monthly management reporting and budgeting
• Oversee current and deferred tax provisions 
• Oversee the North America tax reporting to the parent company in the UK

Other Duties

• Lead a tax team with two direct reports and provide support and mentorship, coaching and developing them through fearless leadership
• Stay up to date with changes in tax rulings and relevant trends and make recommendations as needed
• Partner with the business operations teams to develop and implement strategies for optimizing Trade Agreements and duty drawbacks.  
• Establish appropriate systems or processes to identify and manage tax compliance risk
• Partner with the business operations teams to deliver efficient and effective tax support to strategic business initiatives and provide practical solutions
• Prepare and develop tax structures, policies and processes
• Manage external tax consultants as required

You bring the following QUALIFICATIONS:

Required:

• Qualified CPA, US CPA or equivalent
• 7+ years of hands on tax experience in public accounting firm or large corporate environment 
• Strong analytical and technical skills to understand financial information necessary to prepare corporate tax filings and the ability to identify and research tax issues;
• 2 – 4 years specific US tax return preparation and filing experience
• Proven knowledge and experience of international tax regulations and procedures
• Outstanding interpersonal, communication and presentation skills
• Strong analytical and problem-solving skills
• Independent worker who is proactive and can work well with minimal supervision
• Accustomed to and ability to deliver results within a highly seasonal, high pressure production environment
• Self-motivated, accountable and results oriented
• Able to travel domestically and internationally

Preferred: 

• Experience working in a retail or in-house environment is a plus 
• Experience implementing accounting and tax software and advising on the impacts on tax reporting

Job Type: Regular, Full Time. Hybrid position - 2 days onsite

Job Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Recruitment Process Overview: 

Internal Application Deadline: Friday, May 15th at 5:00pm PST

The Senior Tax Manager’s primary focus is the preparation and completion of Lush's US tax returns. In this position, you will also play an essential role in growing talent by leading the structuring and planning for all aspects of taxation. This includes corporate income taxes, sales and use taxes, transfer pricing and duties for Lush North America. 

As the Senior Tax Manager, you will partner with business operations to ensure that the tax structure meets changing business needs, monitor compliance activities and manage all tax authority audits. You will identify challenges and opportunities and create step plans to resolve, utilizing outside expertise when necessary. You will also partner with the Global Head of Tax on North America tax reporting and as updates are needed to transfer pricing.

We are looking for a dynamic individual to evolve and improve our current structure and processes. You will be curious about opportunities, listen actively and be able to effectively lead the team through analysis and execution of improvement initiatives. You will be real with giving and receiving feedback and support.

Lush thrives with people that can adapt and evolve to the needs of our business. You have a passion for bringing value, leading change and having an impact on the organizations you work with. You are ready to join a business dedicated not just to getting the job done but to the practices of fair-trade sourcing, supporting sustainable communities and giving back to grass roots organizations making a difference. 

Our Lush staff live with purpose, finding their personal connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Head of Finance, the Senior Tax Manager's core RESPONSIBILITIES will include:

Income Tax Compliance

• Oversee US income tax returns including Federal and State income tax as well as routine submissions such as 1042 and FBAR
• Oversee tax compliance, reporting and related filings (including SR&ED, NR4, T5 etc.) across Canada and Puerto Rico utilizing external advisors as needed
• Oversee tax installments to ensure appropriate compliance with legislative requirements
• Act as the point of contact and support for tax compliance matters across North America

Tax Audits

• Oversee audit management of income tax, sales tax and duties audits in a proactive and strategic manner

Sales Tax

• Oversee sales/sales and use tax compliance in the United States, Canada and Puerto Rico
• Develop and maintain a current and appropriate tax operating model 
• Ensure timely and accurate filing of all US, Canadian and Puerto Rican GST and Sales and Use tax returns

Transfer Pricing

• Review existing policies and assist the business to adjust transfer pricing strategies and structures as needed that reflect any changing business operations
• Effectively utilize outside support if needed
• Manage the preparation of any necessary transfer pricing documentation

Tax Accounting

• Oversee book tax calculations, estimates and accruals
• Oversee monthly management reporting and budgeting
• Oversee current and deferred tax provisions 
• Oversee the North America tax reporting to the parent company in the UK

Other Duties

• Lead a tax team with two direct reports and provide support and mentorship, coaching and developing them through fearless leadership
• Stay up to date with changes in tax rulings and relevant trends and make recommendations as needed
• Partner with the business operations teams to develop and implement strategies for optimizing Trade Agreements and duty drawbacks.  
• Establish appropriate systems or processes to identify and manage tax compliance risk
• Partner with the business operations teams to deliver efficient and effective tax support to strategic business initiatives and provide practical solutions
• Prepare and develop tax structures, policies and processes
• Manage external tax consultants as required

You bring the following QUALIFICATIONS:

Required:

• Qualified CPA, US CPA or equivalent
• 7+ years of hands on tax experience in public accounting firm or large corporate environment 
• Strong analytical and technical skills to understand financial information necessary to prepare corporate tax filings and the ability to identify and research tax issues;
• 2 – 4 years specific US tax return preparation and filing experience
• Proven knowledge and experience of international tax regulations and procedures
• Outstanding interpersonal, communication and presentation skills
• Strong analytical and problem-solving skills
• Independent worker who is proactive and can work well with minimal supervision
• Accustomed to and ability to deliver results within a highly seasonal, high pressure production environment
• Self-motivated, accountable and results oriented
• Able to travel domestically and internationally

Preferred: 

• Experience working in a retail or in-house environment is a plus 
• Experience implementing accounting and tax software and advising on the impacts on tax reporting

Job Type: Regular, Full Time. Hybrid position - 2 days onsite

Job Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Recruitment Process Overview: 

#LI-DC1 #LI-Hybrid

Assistant Gerant (40 heures par semaine)

En tant qu'assistant gerant, vous intégrez les pratiques de leadership de Lush
dans toutes les facettes de vos interactions avec la clientèle, le reste du personnel et les
opérations : soyez authentique, faites preuve de curiosité, dirigez avec assurance, adaptezvous et évoluez, cultivez le talent et soyez déterminé.e. 

Les gestionnaires en formation soutiennent l’équipe de gestion de la boutique au besoin dans
tous les domaines de l’entreprise et tel que délégué par leur leader de marché. En tant que bras
droit du ou de la gestionnaire, le ou la gestionnaire en formation prendra en charge les tâches
du ou de la gestionnaire au besoin pour soutenir un environnement propice à l’excellence
opérationnelle et à une bonne expérience pour la clientèle et le personnel, tout en augmentant
les ventes. 

Responsabilités 

Ventes et expérience client :

• Service à la clientèle : collaborer avec votre équipe sur des plans pour dépasser vos
  objectifs de vente quotidiens, et assurer une expérience client unique et inclusive qui
  permet à chaque personne de se sentir accueilli.e, écouté.e et satisfait.e. 
• Faire grandir la marque : en boutique et au moyen de l’engagement communautaire et
  autres initiatives d’augmentation de l’achalandage, éduquer la clientèle et le personnel à
  propos de nos valeurs en tant que marque et expliquer notre position sur les tests sur
  les animaux, les cosmétiques les plus frais, les achats éthiques, les produits 100 %
  végétariens, les produits faits à la main et les produits nus.
• Passion pour les produits : améliorer la connaissance des produits en apprenant et en
  faisant constamment des recommandations éclairées qui répondent aux besoins de la
  clientèle.
• Augmenter les ventes : démontrer un sens aigu des affaires et une compréhension de
  vos indicateurs et de vos rapports et comment les influencer grâce à des
  comportements sur le plancher des ventes pour obtenir des résultats rentables.

Leadership d’équipe :

• Diriger avec assurance : être présent.e pour soutenir votre équipe sur le plancher des
  ventes, répondre aux questions, éliminer les obstacles, résoudre les problèmes et les
  motiver à atteindre leurs objectifs de vente.
• Cultiver le talent : être responsable de son propre développement, évaluer sa
  performance, demander de la rétroaction, chercher des ressources et des occasions
  pour améliorer ses aptitudes, ses connaissances et ses compétences. 
• Être authentique : être authentique avec vos besoins et votre rétroaction à votre équipe
  et à vos leaders et s’adapter aux besoins de l’entreprise au besoin.
• Être déterminé.e : mobiliser votre équipe à tous les niveaux de l’entreprise pour vous
  assurer qu’elle est inspirée et motivée, qu’elle établit de solides relations entre collègues
  et avec la clientèle et qu’elle est connectée aux valeurs de la marque.
• Recrutement et sélection : s’assurer d’avoir un personnel hautement performant en
  travaillant activement au sein de vos marchés pour réseauter, recruter, embaucher et
  planifier la relève.
• Formation du personnel : collaborer avec votre gestionnaire pour créer et mettre en
  œuvre des plans pour augmenter l’engagement du personnel, le maintien en poste, le
  rendement et les pratiques d’équité, de diversité et d’inclusion. 

Excellence opérationnelle : 

• Politiques et procédures : aider votre équipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de l’entreprise
  concernant l’ouverture et la fermeture, le temps et les présences, l’intégrité des produits,
  le milieu de travail respectueux et les protocoles de santé et de sécurité et la
  communication quotidienne.
• Politiques et procédures : aider votre équipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de l’entreprise
  concernant l’ouverture et la fermeture, le temps et les présences, l’intégrité des produits,
  le milieu de travail respectueux et les protocoles de santé et de sécurité et la
  communication quotidienne.
• Normes visuelles et mise en marché : identifier et soutenir le développement de votre
  équipe pour favoriser un environnement de travail propre et harmonieux et suivre les
  normes de mise en marché et de design pour fournir une expérience client cohérente et
  augmenter les ventes.
• Horaires, temps et présence : vous assurer que le bon nombre d’employé.e.s ayant les
  bons niveaux de compétence sont prévu.e.s aux heures de pointe et que les pauses et
  les repas sont attribués et consignés de façon appropriée pour assurer le bien-être du
  personnel et l’exactitude de la paie.

Qualifications 

Requises : 

• de un à trois ans en gestion ou en supervision dans le domaine de la vente du détail;
• excellentes compétences d’écoute et de communication;
• excellentes compétences d’analyse, esprit critique et résolution de problèmes;
• excellentes compétences d’organisation et de gestion du temps;
• solides compétences en matière de service à la clientèle, de supervision et de vente;
• connaissances et intérêt envers les soins pour la peau, les cosmétiques naturels et les
entreprises éthiques;
• capacité à travailler à des heures flexibles pour répondre aux besoins de la boutique, y
compris les jours fériés, les soirs et les fins de semaine. 

Privilégiées : 

• expérience des modèles de service à la clientèle basés sur la consultation;
• capacité à développer et à former le personnel grâce à un encadrement et une
  rétroaction positifs;
•  maîtrise d’Excel, de la suite Microsoft et capacité d’adaptation à d’autres systèmes, au
  besoin
•  compétences de base en RH pour l’embauche, la planification, la formation et la gestion
  du rendement;
• maîtrise de l’anglais, de l’espagnol, ou d’autres langues.

Position: Assistant Manager 

Hours: 40 Weekly

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required
  • Basic HR skills in hiring, scheduling, training, and performance management
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.

We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.

So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!

Job Description:

The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects.  Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.

You will ...

• Manage key weekly operations tasks to ensure boxes get out on time and correct every week
• Manage relationships and performance of all current and future 3PLs 
• Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
• Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues 
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Partner directly with COO to spearhead new product and operations related initiatives from inception
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
• Lead continuous improvement projects. This may involve designing and prototyping systems and tools
• Be empowered and encouraged to propose new ideas to improve our product and operations

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
• A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
• Creative — Challenge conventional methods and open to new ideas
• Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
• A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Ability to influence key stakeholders, work cross-functionally and autonomously
• Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
• Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
• Self-motivated, driven and able to work effectively both independently and in a team environment

At a minimum, you have...

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion

You’ll get…

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

En tant que Responsable de Studio au sein d’un Studio de Vente Lucid, votre principale responsabilité sera de gérer directement, encadrer, développer et soutenir une équipe de vente afin d’articuler et de délivrer avec succès la marque Lucid et l’expérience de propriété. Ce rôle reportera directement au Responsable de Marché afin de diriger l’équipe du studio ainsi que les processus permettant au studio d’atteindre ses objectifs de ventes.

SANTÉ DE L’ACTIVITÉ

• Encadrer et motiver l’équipe de vente afin d’atteindre les objectifs de ventes, d’essais routiers, de livraisons et de productivité
  · Faire preuve de leadership commercial en effectuant des jeux de rôle et en maintenant une présence active dans les espaces en contact avec les clients
  · Former et développer l’équipe sur les processus de vente, de financement et de livraison
  · Analyser les données pour déterminer les stratégies commerciales optimales
  · Définir des objectifs individuels pour votre équipe, en veillant à ce que les processus et routines favorisent la constitution d’un pipeline et la création de propriétaires afin d’atteindre les objectifs du studio
  · Veiller à ce que l’équipe maîtrise tous les aspects liés à la connaissance des produits Lucid ainsi que les offres pertinentes de l’industrie automobile et le paysage concurrentiel
  · Viser l’excellence dans toutes les zones d’activité afin d’atteindre les attentes propres à l’emplacement concerné

ENGAGEMENT DES EMPLOYÉS

• Fournir un coaching ciblé et un développement des compétences pour les Spécialistes de Vente et les Ambassadeurs de Marque afin d’exceller dans les indicateurs de performance, avec des réunions individuelles hebdomadaires
  · Recruter, former et développer une équipe performante et axée sur le client, en veillant à ce que tous les postes soient pourvus en temps opportun
  · Fournir leadership, direction et accompagnement à tous les membres de l’équipe de vente afin d’assurer une expérience fluide pour les clients et l’ensemble de la communauté Lucid
  · Développer des équipes inclusives, diversifiées et performantes en définissant des processus efficaces et en développant l’équipe à travers des moments d’apprentissage
  · Définir des objectifs de vente, des échéances et des listes cibles pour les Spécialistes de Vente et suivre les résultats afin d’assurer l’exécution rapide des initiatives de génération de leads ou de marché
  · Faire preuve d’assurance dans les opérations et la planification de tous les aspects de l’activité, y compris l’élaboration des plans mensuels d’atteinte des ventes et la communication des résultats à l’équipe
  · Gérer les leads, rendez-vous, réservations et motiver l’équipe à obtenir des résultats en communiquant les initiatives de l’entreprise et en engageant l’équipe via un coaching efficace, la gestion de la performance et la formation

EXPÉRIENCE CLIENT

• Veiller à ce que tous les employés offrent une expérience de premier ordre à chaque interaction sur le plancher du studio, lors des essais routiers, et lors du suivi actif des leads
  · Responsabiliser et guider les employés face aux préoccupations complexes des clients afin de prendre des décisions dans l’intérêt du client tout en soutenant la mission de Lucid
  · Agir également en tant que Conseiller Commercial Senior, en gérant les clients à fort potentiel
  · Gérer la clientèle VIP
  · Votre leadership opérationnel contribuera à encadrer et former votre équipe de vente afin d’offrir une expérience exceptionnelle touchant à la fois le cœur et l’esprit du client

OPÉRATIONS DU STUDIO

• Assumer la responsabilité des opérations du studio afin d’assurer un parcours client fluide et sans friction, de la réservation jusqu’à la livraison
  · Superviser l’inventaire et la présentation du merchandising
  · Gérer et coordonner la planification des horaires de l’équipe du studio
  · Collaborer avec les Opérations Retail et coordonner avec les fournisseurs et prestataires de services selon les besoins
  · Veiller à ce que l’entretien des installations et la présentation du showroom respectent les standards de la marque
  · S’épanouir dans un environnement dynamique où l’innovation est incontournable et où le changement est constant
  · Assister dans les opérations quotidiennes selon les besoins

Qualifications

• Plus de 5 ans d’expérience en gestion de magasin dans le retail, le luxe ou l’hôtellerie
  · Expérience en gestion des ventes automobiles souhaitée
  · Diplôme de licence ou expérience équivalente en commerce, vente ou discipline associée
  · Expérience dans la direction d’une équipe de professionnels orientés vente capables d’atteindre leurs objectifs
  · Expérience dans la prise de décisions basées sur les données et la responsabilisation de l’équipe vis-à-vis des KPI
  · Solide expérience et capacité à diriger une équipe favorisant un environnement inclusif et collaboratif
  · Agir avec urgence et promouvoir l’excellence dans tous les objectifs de l’entreprise
  · Maîtrise de l’anglais ; une seconde langue est un atout
  · Maîtrise de Microsoft Office, des outils CRM (ex. : Salesforce) et des systèmes de gestion retail
  · Démontrer une passion pour les véhicules électriques et le marché des véhicules premium
  · Capacité à travailler en soirée et le week-end dans un environnement retail
  · Capacité à obtenir la licence appropriée du DMV de l’État, le cas échéant
  · Permis de conduire valide sans suspension au cours de l’année précédente. Les conducteurs de moins de 21 ans doivent avoir détenu un permis de conduire pendant au moins 3 ans et réussir la formation Lucid à l’embauche
  · Les exigences physiques incluent la capacité de se tordre, se pencher, s’accroupir, atteindre et rester debout pendant de longues périodes, avec ou sans aménagement raisonnable

As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.

BUSINESS HEALTH

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals
• Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations
• Train and develop team on sales, financing and delivery processes
• Analyze data to determine optimal business strategies
• Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
• Drive for excellence in all areas of business focused on reaching expectations for the respective location

EMPLOYEE ENGAGEMENT

• Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings
• Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner
• Provide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.
• Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments.
• Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.
• Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.
• Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.

CUSTOMER EXPERIENCE

• Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Lucid’s mission
• Also acts as a Senior Sales Advisor, handling high-potential customers
• Clientele management for VIP customers
• Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.

STUDIO OPERATIONS

• Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.
• Supervise merchandising product inventory and display
• Manage and coordinate Studio team scheduling.
• Partner with Retail Operations and coordinate with vendors and service providers as needed
• Ensure facility maintenance and showroom presentation adhere to the brand standards
• Thrives in a fast-paced environment where innovation is inevitable, and change is expected.
• Assist with daily operations as needed

Qualifications:

• 5+ years of store management experience in retail, luxury or hospitality.
• Automotive sales management experience preferred
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.
• Experience making data driven decisions and holding team accountable to KPI’s
• Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.
• Acts with urgency and champions excellence in all company objectives.
• Proficient in English with a secondary language skill set being a plus.
• Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Ability to work evenings and weekends in a retail environment
• Ability to obtain appropriate state DMV licensing, where applicable
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Key Responsibilities:

• Lead the design and delivery of enterprise integrations and automation solutions across ERP, Billing, Revenue, CRM, HRIS, and related platforms.
• Define scalable integration patterns, system interfaces, API strategies, data flows, and engineering standards across enterprise applications.
• Apply an AI-first approach to solution development by identifying opportunities to improve automation, operational efficiency, insights, and engineering productivity through AI-enabled capabilities where appropriate.
• Ensure AI-enabled solutions are implemented responsibly, with appropriate governance, security, explainability, and alignment to business objectives.
• Lead system migration initiatives, including transition planning, cutover strategy, dependency mapping, risk management, and business continuity considerations.
• Drive data archival and retention strategies, ensuring compliance, accessibility, cost efficiency, and operational integrity.
• Lead system decommissioning efforts, including impact assessment, transition planning, historical data preservation, and retirement of legacy capabilities.
• Oversee the design and support of data pipelines that enable reliable movement, transformation, and availability of business-critical data across systems.
• Support business reporting and analytical needs by ensuring enterprise data is trusted, well-structured, and accessible for decision-making.
• Manage end-to-end execution of integration and platform programs, including planning, prioritization, dependency management, issue resolution, and delivery oversight.
• Define and enforce deployment, release, and rollback plans to ensure safe production changes, minimal disruption, and rapid recovery when required.
• Lead engineering resources by providing technical direction, coaching, mentorship, and performance management.
• Partner with business and technology stakeholders to translate complex requirements into practical, scalable, and maintainable solutions.
• Establish best practices for documentation, monitoring, support readiness, operational governance, and continuous improvement.
• Ensure solutions are secure, reliable, maintainable, and aligned with enterprise standards and business objectives.

Education, Experience & Technical Skills:

• 10+ years of experience in software engineering, enterprise systems, integrations, or business systems technology.
• Significant engineering management experience with strong ownership of team leadership, delivery execution, stakeholder alignment, and technical direction.
• Strong experience designing, troubleshooting, and supporting software systems such as Billing, Revenue, CRM, ERP, HRIS, and related enterprise platforms.
• Broad expertise in database technologies, including enterprise data modeling, transactional and analytical data structures, data storage, performance optimization, and data lifecycle management.
• Strong experience with scripting and automation technologies used to support integrations, operational processes, batch workloads, and platform support activities.
• Experience with reporting, analytics, and enterprise data consumption patterns, including the delivery of trusted data for operational and business insight needs.
• Deep understanding of integration patterns, APIs, middleware, event-driven and service-based architectures, and enterprise automation frameworks.
• Proven experience delivering and supporting real-time and batch integration solutions across a variety of enterprise technology environments.
• Strong experience with data pipelines, transformation processes, orchestration, and system-to-system synchronization.
• Solid understanding of software design principles and the ability to design systems at both conceptual and detailed levels.
• Experience with modern API technology stacks, including web services, service contracts, payload formats, authentication, and enterprise integration standards.
• Experience with system migration, production releases, deployment planning, rollback strategies, and operational readiness.

Leadership & Soft Skills:

• Strong stakeholder management skills with the ability to influence, negotiate, and align technology initiatives with business priorities.
• Ability to work effectively with technical experts across enterprise, digital, and business platforms.
• Proactive mindset with strong attention to detail and a high sense of ownership.
• Ability to structure teamwork, create clarity, and drive accountability.
• Strong conflict management, problem-solving, and resolution skills.
• Ability to balance strategic planning with hands-on delivery leadership.
• Strong collaboration skills across engineering, operations, data, product, and business teams.
• Demonstrated AI-first and innovation-oriented mindset, with the ability to evaluate emerging technologies pragmatically and apply them to real business problems.

What’s In It For You… 

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. 

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs 
• Financial planning with 3% matching for Pension
• Competitive salary
• Annual bonus structure

For a career where you can drive our business and shape your future, apply now. 

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The base salary range for this position is CAD $100,000 – CAD 120,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

Pourquoi rejoindre Alo Yoga ?

Mouvement conscient. C’est au cœur de la raison pour laquelle nous faisons ce que nous faisons chez Alo : c’est notre vocation. Parce qu’un mouvement conscient en studio conduit à une vie meilleure. Cela change qui sont les yogis en dehors du tapis, améliorant ainsi leur vie et celle de leur communauté. C’est le vrai sens du studio à la rue : prendre la conscience de la pratique sur le tapis et la mettre en pratique dans la vie.

Rôle Objectif

Le Gestionnaire des ventes et du service fait partie intégrante de l'amélioration de l'expérience des clients chez Alo Yoga.  Il s'assurera que nous atteignons nos objectifs en matière d'engagement, d'éducation des clients et d'interaction, que nous créons un environnement propice au service sur la surface de vente et, en fin de compte, que nous créons un sanctuaire qui distingue Alo des autres détaillants.

Gstionnaire des ventes et du service

• Faire vivre une expérience exceptionnelle aux clients sur le terrain en évaluant le niveau de connexion avec les clients et la formation technique sur les produits et en aidant les membres de l'équipe à combler les lacunes par le biais d'un retour d'information et d'un accompagnement.
• Continuer à développer quotidiennement la relation avec nos clients.
• Analyser les rapports afin d'élaborer des stratégies et d'obtenir des résultats ; soutenir la mise en œuvre de plans d'action axés sur les domaines déficients et mettre en évidence les possibilités de croissance.
• Assurer une couverture efficace de la surface de vente en élaborant des solutions en matière de main-d'œuvre et en menant des initiatives de vente dans l'ensemble du magasin, le cas échéant.

Chef d'entreprise

• Travailler en partenariat avec le Responsable des opérations et des visues pour gérer les rapports, les budgets, les dépenses, le contrôle des stocks, les fournitures, les relations avec les fournisseurs, la technologie et les installations afin d'assurer le maintien et l'optimisation de l'activité.
• Faire preuve d'un grand sens des affaires en exploitant les mesures pour soutenir les stratégies commerciales.
• Se déplacer de manière dynamique dans les magasins pour évaluer et satisfaire les besoins de l'entreprise, de l'équipe et des clients.

Chef du personnel

• Montrer l'exemple et inspirer le personnel dans les opérations quotidiennes et l'expérience des clients.
• Superviser directement les vendeurs, les agents de service et les caissiers ; être responsable du recrutement et du développement des talents.
• Utiliser les outils de performance de la Société pour évaluer chaque associé des opérations et fournir un retour d'information constant afin de stimuler la croissance et l'amélioration individuelles en partenariat avec le responsable du magasin.

Partenaire commercial

• Collaborer avec la communauté et le studio, les opérations et les responsables visuels pour assurer une formation transversale et veiller à ce que les activités soient bien exécutées.
• Exécuter des directives, des projets et des initiatives axés sur les opérations au niveau de la Société, en partenariat avec le directeur des ventes et des services (par exemple, à partir du CCN).

Gestionnaire des ventes et du service Qualifications :

• 2+ ans d'expérience professionnelle dans un environnement de vente centré sur le client.
• Préférence linguistique: Bilingue
• Capacités de leadership avérées démontrant une excellente prise de décision.
• Valorise le retour d'information, est réceptif au retour d'information et désireux d'en fournir.
• Très énergique, optimiste et enthousiaste, capable d'allier plaisir et travail.
• Motivé et désireux d'obtenir des résultats et d'exceller individuellement et en équipe.
• Excellentes compétences en matière de communication interpersonnelle et écrite.
• S'aligner sur les valeurs d'Alo et les incarner

Les associés éligibles au paiement du temps supplémentaire qui travaillent à temps partiel doivent travailler jusqu'à 29 heures par semaine ; les associés travaillant à temps plein éligibles au paiement du temps supplémentaire sont censés travailler de 32 à 40 heures par semaine, 100 % de leur semaine de travail étant consacrée au plancher de vente. La disponibilité de tous les employés doit répondre aux besoins de l'entreprise, qui sont susceptibles d'évoluer. Le directeur général /  Directeur de magasin détermine les besoins en disponibilité et crée un horaire comprenant les quarts de travail du matin, du soir et du week-end. Tous les employés doivent pouvoir travailler à partir de la semaine de l’Action de grâce (États-Unis), y compris le « Black Friday » (le lendemain de l’Action de grâce aux États-Unis) et cette fin de semaine jusqu'à la fin de la période des fêtes, soit la première semaine de janvier.

QUELQUES-UNS DES AVANTAGES

• Remise généreuse pour les employés sur Bella+Canvas, Alo Yoga et adhésion gratuite à Alo Moves, avec accès à des centaines de cours de fitness et de yoga en streaming avec les meilleurs instructeurs.
• Options de régimes médicaux, dentaires et visuels compétitifs, et avantages supplémentaires améliorés tels que l'accès virtuel gratuit à des prestataires de santé mentale et un nouveau soutien parental pour les employés et les personnes à charge (employés à temps plein).
• Régime de retraite avec contribution équivalente de la société (employés à temps plein).
• Incitatifs mensuels en magasin.
• Allocation vestimentaire.
• Cours de yoga gratuits dans l'un de nos sanctuaires

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OVERVIEW

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Sales & Service Leadership Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales & Service Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-4

#li-onsite

The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.

We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.

So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!

Job Description:

The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects.  Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.

You will ...

• Manage key weekly operations tasks to ensure boxes get out on time and correct every week
• Manage relationships and performance of all current and future 3PLs 
• Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
• Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues 
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Partner directly with COO to spearhead new product and operations related initiatives from inception
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
• Lead continuous improvement projects. This may involve designing and prototyping systems and tools
• Be empowered and encouraged to propose new ideas to improve our product and operations

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
• A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
• Creative — Challenge conventional methods and open to new ideas
• Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
• A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Ability to influence key stakeholders, work cross-functionally and autonomously
• Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
• Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
• Self-motivated, driven and able to work effectively both independently and in a team environment

At a minimum, you have...

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans effective first day of employment
• 75% discount on your subscription to HelloFresh (as well as other product initiatives)   
• Snacks, cold brew on tap & monthly catered lunches
• Company sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company  

Fur-ther details on the team:

The Pets Table is the newest addition to the HelloFresh family of brands and is on a mission to reimagine pet food, one bowl at a time. We launched in summer of 2023 but are already one of the fastest growing pet food brands in the US!

We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly as an omnichannel brand, to disrupt the pet food industry and to help paw-rents improve their furry family members’ well being.

This role sits within the Growth Marketing team, reporting to the Associate Director of Business Development, and is a perfect fit for an entrepreneurial E-Commerce expert to support our expansion into the Canadian market via Amazon and Chewy. Highly analytical, organized with the ability to influence and being agile in a fast and ever-changing startup environment, you will contribute to driving our growth with Canadian retail partners while helping with our established US retail business.

Let’s dig into what this role will be responsible for:

• Manage the day-to-day operations of Amazon and Chewy in Canada  — handling end-to-end setup of all new SKUs, catalog completion, management, merchandising and technical troubleshooting while supporting the US marketplaces as required to drive sales
• Recommend, set up and track the performance of various promotional levers -  from Lightning Deals, Virtual Coupons to  Subscribe & Save/Autoship discounts for our Canadian retailers 
• Support on the end-to-end P&L ownership - maintaining strong relationships with Canadian vendor managers/category leads, driving growth and ensuring seamless day to day operations 
• Provide support to the broader The Pets Table Retail team on US online retail and Canadian offline stores as required 
• Execute and optimize Amazon/Chewy advertising campaigns: managing budgets, performing daily keyword harvesting, negative keyword bidding, and manual bid adjustments to hit TACoS targets
• Be the dedicated expert on the Canadian retail landscape, maintaining a pulse on competitor movements, market trends, developing and uploading high-impact customer-facing content—including PDPs, A+ content, Brand Stores, and ad video/imagery in collaboration with the US Brand team and external partners
• Build and maintain weekly trackers in Google Sheets that highlight specific SKU-level performance, ad performance (ROAS, CTR, TACoS) and competitive pricing movements to effectively communicate results to leadership 
• Work closely with internal teams across Product and Operations to ensure seamless new product launches in Canada, execute GTM plans and ensure catalog health and inventory levels are optimized for scale 
• Face a steep learning curve and benefit from a significant boost to your professional development by scaling a high-growth pet D2C brand within a global food-tech powerhouse
• Be empowered and have a strong voice to contribute new ideas for the business
• All other duties, as assigned 

Sound like a treat? Here's what we're looking for:

• A dog person through and through: You understand why pet parents want the best for their pups and can translate that empathy into your daily output on retail platforms—ensuring every touchpoint speaks directly to a paw-rent’s needs
• Excited to be part of our mission of helping pets live a happier, healthier life by changing the way they eat!
• Experienced in the field: 3+ years of years of direct and hands-on experience managing a brand on Amazon (1P/Vendor Central preferred, 3P/Seller Central a plus). You know your way around the back-end portals and ad platforms with minimal support 
• Expert at eCommerce execution, with 3+ years of a strong understanding of brand management across multiple functions (advertising, demand planning, content creation, listing optimization, and SEO)
• Detail-obsessed & process-driven: You believe "the devil is in the details." Whether it’s double-checking MSRPs or making sure PDPs are live per brand guidelines, you catch the errors others miss and are excited by implementation 
• A strong project manager: You prioritize with ease and can independently juggle multiple tasks to take them to completion with a sense of urgency 
• Analytical and proficient in Excel/Gsheets: You can build business cases, charts and analyze and create clean, actionable reports 
• A clear communicator: You communicate well verbally, in writing, and are a good active listener
• Creative: You embody a can-do attitude and are willing to roll up your sleeves without being asked and are proactive in finding solutions 
• Entrepreneurial with a focus on ownership: You are driven by results and are able to work effectively both independently and in a team environment

Let’s get to the meat of it—this is why you’ll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

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Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

Rôle Objectif

L'Associé aux opérations joue un rôle essentiel au sein de l'équipe du magasin et est chargé de favoriser la rentabilité et l'efficacité. Il travaille en étroite collaboration avec le responsable des opérations et du visuel et le responsable des opérations pour initier et achever le travail et fournir un retour d'information à l'équipe afin d'obtenir des résultats optimaux dans le cadre de l'ensemble des opérations du magasin.

Principales responsabilités

· Exécuter efficacement les processus de gestion des inventaires en mettant l'accent sur l'optimisation de la précision des inventaires et la réduction des pertes.

· Rechercher les causes profondes des problèmes d'exactitude des inventaires et collaborer avec le Directeur général pour faire remonter les lacunes des processus ou des systèmes.

· Soutenir l'exécution des principales fonctions opérationnelles, notamment l'expédition, la réception et le traitement, les transferts inversés, la récupération de la surface de vente, le réapprovisionnement de la surface de vente au cours de la journée, les mises à jour de la surface de vente et la gestion de l'approvisionnement.

· Maintenir et promouvoir des normes visuelles rigoureuses pour l'espace de vente.

· Travailler en étroite collaboration avec les services chargés des rapports, des budgets, des dépenses, du contrôle des inventaires, des fournitures, des relations avec les fournisseurs, de la technologie et des installations afin de garantir le maintien et l'optimisation de la qualité des services.

· Favoriser un environnement de travail sûr et des opérations efficaces en appliquant des normes et des procédures rigoureuses en matière d'entreposage.

· Se déplacer de manière dynamique dans les magasins pour évaluer et satisfaire les besoins de la Société, de l'équipe et des clients.

· Exécuter les directives, projets et initiatives axés sur les opérations au niveau de la Société, en partenariat avec le responsable des opérations et du visuel et le responsable des opérations.

· Aider à traiter les expéditions et à assurer le flux des produits, y compris, mais sans s'y limiter, la mise en place du merchandising visuel et l'excellence du réapprovisionnement quotidien.

· Faire preuve d'un grand sens des affaires en exploitant les mesures pour soutenir les stratégies commerciales.

· Résoudre rapidement et efficacement les besoins des clients en veillant à leur satisfaction.

· Identifier les problèmes liés aux produits et communiquer les besoins en stocks afin de soutenir les objectifs de la Société.

· Soutenir d'autres secteurs de la Société, y compris les ventes et le service et la caisse, selon les besoins.

Qualifications de l’Associé aux opérations

· 1+ an d'expérience professionnelle dans un environnement commercial et opérationnel centré sur le client.

· Passion pour le service à la clientèle et l'offre d'expériences exceptionnelles.

· Très énergique, optimiste et enthousiaste, capable d'allier plaisir et travail.

· Motivé et désireux d'obtenir des résultats et d'exceller individuellement et en équipe.

· Favorise l'établissement de liens authentiques par l'empathie, la compassion, l'intégrité et l'établissement de relations de confiance.

· Être en mesure de soulever, de pousser, de porter ou de déplacer d'une autre manière des objets pesant jusqu'à 50 livres

· Être en mesure de soulever, de se pencher, de s'agenouiller, de grimper, de ramper et/ou de se tordre, et de monter/descendre une échelle en toute sécurité

· Être en mesure de se tenir debout et de se déplacer pendant toute une période de travail.

Horaires de l'Associé aux opérations

Les Associés à temps partiel éligibles au temps supplémentaire sont appelés à travailler jusqu'à 29 heures par semaine ; les Associés à temps plein éligibles au temps supplémentaire sont appelés à travailler de 32 à 40 heures par semaine, 100 % de leur semaine de travail étant consacrés aux opérations et à l'assistance en salle. La disponibilité de tous les employés doit correspondre aux besoins de la Société, qui sont susceptibles de changer. Le Directeur général détermine les besoins en disponibilité et établit un calendrier comprenant des équipes du matin, du soir et du week-end. Tous les employés doivent être en mesure de travailler à partir de la semaine de l’Action de Grâce, y compris le "Black Friday" (le lendemain de Thanksgiving aux États-Unis) et ce week-end, jusqu'à la fin de la saison des fêtes, la première semaine de janvier.

En tant qu'employeur souscrivant au principe de l'égalité des chances, ALO ne pratique aucune discrimination à l'encontre des candidats ou des employés en raison de la race, de la couleur, des croyances, de la religion, du sexe, de l'origine nationale, du statut de vétéran, du handicap, de l'âge, de la citoyenneté, de l'état matrimonial ou du partenariat domestique/civil, de l'orientation sexuelle, de l'identité ou de l'expression de genre ou de tout autre statut ou condition protégé par la législation fédérale, étatique ou locale en vigueur.

Role Objective

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.

Key Job Responsibilities

· Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink

· Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps

· Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management

· Maintain and champion strong visual standards for the sales floor

· Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized

· Support a safe work environment and efficient operation through strong stockroom standards and processes

· Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

· Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.

· Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence

· Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

· Resolve client needs quickly & effectively ensuring customer satisfaction

· Identify product concerns and communicate inventory needs to support the business goals

· Support other areas of the business, including Sales & Service and Cashier, as needed

Operations Associate Qualifications

· 1+ years prior work experience in a client-centric, sales & operational environment

· Passion for customer service and delivering exceptional experiences

· High energy, upbeat and enthusiastic with the ability to integrate fun and work

· Self-motivated with a desire to achieve results and excel individually, and as a team

· Fosters genuine connection through empathy, compassion, integrity and building trusting relationships

· Ability to lift, push, carry or otherwise move up to 50 pounds

· Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

· Ability to stand and move for an entire shift

· Aligns with and embodies ALO’s Guiding Principles

Operations Associate Schedule

Part-Time non-exempt associates are expected to work up to 29 hours per week; Full-Time non-exempt associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts. All Employees are expected to be able to work from the week of Thanksgiving including “Black Friday” (the day after US Thanksgiving) and that weekend until the end of the holiday season, first week of January.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

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OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $17.75 - $19.95 CAD/ hour in Vancouver, BC. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

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OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• RRSP and TFSA with company matching (Canada Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance

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Objectif du rôle 

Le Responsable des ventes et du service fait partie intégrante de l'amélioration de l'expérience des clients chez ALO.  Il s'assurera que nous atteignons nos objectifs en matière d'engagement, d'éducation des clients et d'interaction, que nous créons un environnement propice au service sur la surface de vente et, en fin de compte, que nous créons un sanctuaire qui distingue ALO des autres détaillants. 

Responsable des ventes et du services 

• Faire vivre une expérience exceptionnelle aux clients sur le terrain en évaluant le niveau de connexion avec les clients et la formation technique sur les produits et en aidant les membres de l'équipe à combler les lacunes par le biais d'un retour d'information et d'un accompagnement. 

• Continuer à développer quotidiennement la relation avec nos clients 

• Analyser les rapports afin d'élaborer des stratégies et d'obtenir des résultats ; soutenir la mise en œuvre de plans d'action axés sur les domaines déficients et mettre en évidence les possibilités de croissance. 

• Assurer une couverture efficace de la surface de vente en élaborant des solutions en matière de main-d'œuvre et en menant des initiatives de vente dans l'ensemble du magasin, le cas échéant. 

Chef d'entreprise  

• Travailler en partenariat avec le Responsable des opérations et des visuels pour gérer les rapports, les budgets, les dépenses, le contrôle des inventaires, les fournitures, les relations avec les fournisseurs, la technologie et les installations afin d'assurer le maintien et l'optimisation de l'activité. 

• Faire preuve d'un grand sens des affaires en exploitant les mesures pour soutenir les stratégies commerciales. 

• Se déplacer de manière dynamique dans les magasins pour évaluer et satisfaire les besoins de la Société, de l'équipe et des clients. 

Chef du personnel 

• Montrer l'exemple et inspirer le personnel dans les opérations quotidiennes et l'expérience des clients. 

• Superviser directement les vendeurs, les agents de service et les caissiers ; être responsable du recrutement et du développement des talents. 

• Utiliser les outils de performance de la Société pour évaluer chaque associé des opérations et fournir un retour d'information constant afin de stimuler la croissance et l'amélioration individuelles en partenariat avec le responsable du magasin. 

Partenaire commercial 

• Collaborer avec la communauté et le studio, les opérations et les responsables visuels pour assurer une formation transversale et veiller à ce que les activités soient bien exécutées. 

• Exécuter des directives, des projets et des initiatives axés sur les opérations au niveau de la Société, en partenariat avec le Directeur des ventes et des services (par exemple, à partir du CCN). 

Responsable des ventes et du service Qualifications 

• 2+ ans d'expérience professionnelle dans un environnement de vente centré sur le client. 

• Capacités de leadership avérées démontrant une excellente prise de décision. 

• Valorise le retour d'information, est réceptif au retour d'information et désireux d'en fournir. 

• Très énergique, optimiste et enthousiaste, capable d'allier plaisir et travail. 

• Motivé et désireux d'obtenir des résultats et d'exceller individuellement et en équipe. 

• Excellentes compétences en matière de communication interpersonnelle et écrite. 

• S'aligner sur les valeurs d'ALO et les incarner. 

• Être en mesure de soulever, de pousser, de porter ou de déplacer d'une autre manière des objets pesant jusqu'à 50 livres 

• Être en mesure de soulever, de se pencher, de s'agenouiller, de grimper, de ramper et/ou de se tordre, et de monter/descendre une échelle en toute sécurité 

• Être en mesure de se tenir debout et de se déplacer pendant toute une période de travail. 

Responsable des ventes et du service Horaire 

Le poste de Responsable des ventes et du service est à temps plein et requiert 32 à 40 heures par semaine pour répondre à la description du poste telle qu'elle est énoncée ci-dessus. Afin d'établir un emploi du temps équilibré qui réponde aux besoins de la Société et de nos équipes, nous attendons de tous les employés à temps plein qu'ils soient disponibles pour les ouvertures, les fermetures et les week-ends. 

En tant qu'employeur souscrivant au principe de l'égalité des chances, ALO n'exerce aucune discrimination à l'encontre des candidats ou des employés en raison de la race, de la couleur, des croyances, de la religion, du sexe, de l'origine nationale, du statut de vétéran, du handicap, de l'âge, de la citoyenneté, de la situation matrimoniale ou du partenariat domestique/civil, de l'orientation sexuelle, de l'identité ou de l'expression de genre ou de tout autre statut ou condition protégé par la législation fédérale, étatique ou locale applicable. 

Role Objective 

The Sales & Service Lead is integral to elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 

• Continue to build the client relationship daily with our customers 

• Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 

• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 

• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 

• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 

• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 

• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 

• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

Sales & Service Lead Qualifications 

• 2+ Years prior work experience in a client-centric, sales environment 

• Proven leadership capabilities demonstrating excellent decision making 

• Values feedback, receptive to receiving feedback and eager to provide 

• High energy, upbeat and enthusiastic with the ability to integrate fun and work 

• Self-motivated with a desire to achieve results and excel individually, and as a team 

• Excellent interpersonal and written communication skills 

• Aligns with and embodies ALO’s Guiding Principles 

• Ability to lift, push, carry or otherwise move up to 50 pounds 

• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder 

• Ability to stand and move for an entire shift 

Sales & Service Lead Schedule 

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing, and weekend shifts. 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

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About Orium

Orium builds smart, modern commerce solutions that help enterprise brands move faster and stay ahead.

By bringing together AI, data, and composable systems, we create experiences designed for collaboration between people and intelligent agents— helping our clients work more efficiently, adapt quickly, and gain a long-term competitive edge.

With more composable launches than any firm in the Americas and deep expertise across commerce architecture, we partner with leading technology providers to deliver scalable solutions that evolve with our clients and accelerate time to value.

We blend systems thinking, data-driven design, and intelligent delivery, embedding AI and agents into our own teams to move faster, reduce friction, and co-create with greater precision. The result: adaptive, cross-channel experiences that keep our clients ahead of what’s next.

About the Opportunity

Are you passionate about tackling complex technical challenges and building solutions that genuinely move the needle? As a Senior Software Developer at Orium, you'll collaborate with high-profile enterprise clients to shape digital experiences that reach thousands of users daily. Leveraging composable commerce architecture, modern frameworks, and an evolving suite of AI-accelerated development tools, you’ll help lead the next generation of eCommerce experiences.

Reporting to the Manager of Software Development, you’ll play a key role in levelling up our development practices, mentoring teammates, and shaping the future of how Orium builds software. This is a role for a builder, a collaborator, and someone energized by combining technical mastery with emerging AI capabilities to deliver standout work.

Responsibilities

• Support and mentor developers in designing and implementing project work, ensuring high-quality deliverables. 
• Collaborate with designers and Product Managers to estimate, prioritize, and plan work within an Agile framework.
• Maintain transparency by proactively updating stakeholders on progress, risks, and technical decision-making.
• Create clear and maintainable documentation and diagrams that communicate complex solutions to clients and teammates.
• Engage directly with clients to understand requirements, provide updates, and address questions with clarity and professionalism.
• Write clean, efficient, well-documented code following industry best practices.
• Participate in code reviews to uphold high-quality, scalable, and consistent codebases.
• Leverage modern AI-powered and agentic developer tools (e.g., Claude Code, Devin, GitHub Copilot, Codex) to improve velocity, quality, and creativity in problem-solving.
• Evaluate when and how to apply AI-assisted development responsibly, balancing efficiency with sound engineering judgment.
• Explore opportunities to integrate automation and AI into workflows (e.g., test generation, scaffolding, documentation, debugging assistance, architecture exploration).
• Contribute to shaping Orium’s internal adoption of AI for software development and share learnings with the team.

Skills and Qualifications

• 5+ years of industry experience as a full-stack JavaScript developer, with expertise in both front-end and back-end development.
• Experience working with eCommerce or retail POS/OMS systems.
• Strong proficiency in modern web technologies: HTML, CSS, JavaScript, React.js, GraphQL, Next.js, Node.js, Chakra UI, React Query, TypeScript.
• Understanding of responsive design and the nuances of mobile vs. desktop interactions.
• Excellent interpersonal and client-facing communication skills.
• Experience with modern digital and AI-assisted development tools, with an openness to using agentic coding tools to boost development efficiency. 
• Strong critical thinking around the role of AI in development, understanding both the opportunities and limitations as part of the engineering process.
• A mindset of continuous learning, experimentation, and curiosity. 
• An asset if you are bilingual in English and Spanish

Is the Role a Fit for You?

You’ll thrive as a Senior Developer at Orium if:

• You love building. The idea of taking something from concept to functional reality energizes you.
• You crave new challenges and embrace the unknown with curiosity and a can-do attitude.
• You value knowledge-sharing and being part of a team that co-owns outcomes, not lone-wolf heroics.
• You’re excited to use AI-powered tools thoughtfully and strategically to enhance execution, collaboration, and decision-making.
• You naturally spot opportunities to automate, streamline, or improve workflows using modern tooling.

Compensation and Hiring Transparency 

• Expected Compensation (Canada): $100,000–$130,000 CAD annualized base salary. Orium lists this range in good faith, reflecting expected compensation for this role in the specified locations as of this posting. Final offers consider education, qualifications, certifications, experience, skills, location, internal equity, and business needs. This range does not include benefits.
• Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications and scheduling, interview note-taking, and summarizing feedback for hiring teams. Our recruiters and hiring managers review all information, and humans make every hiring decision.
• Vacancy Status: This posting is for an existing vacancy we are actively hiring for.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands— you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

#LI-Remote

Campaign Marketing Manager (contract)
Mississauga, ONT (hybrid)
**Please note, this is a 12-month contract position, through our Staffing Partner

Role Overview:  

Your role is to bring to life software, brand, hardware or peripheral global marketing strategies locally by developing, augmenting and executing campaigns to ensure they create impact and resonate with local audiences. Leading the execution of go-to-market strategies, you’ll work collaboratively with the wider marketing team to deliver on key marketing and business KPI’s.  

What you’ll be doing: 

• Responsible for Campaign Management on an assigned mix of campaigns annually that can range from 1st & 3rd Party software, Brand, Hardware or Peripherals, according to the fiscal year priorities and launches 

• Work with Global Games Brand Marketing or Global Product Marketing to disseminate product information and global strategies, provide feedback on local market nuances and evangelise the product with local internal stakeholders 

• Lead end-to-end local marketing campaigns for product launches, translating market and audience insights into a comprehensive marketing plan, briefing agencies, and delivering post-campaign analysis; act as the primary owner and point of contact across internal stakeholders including Sales, Channel Experience, Communications, and Finance. 

• Own paid media strategy and activation for assigned campaigns, including review and approval of central media plans, development of local media approaches, and oversight of asset adaptation or bespoke creative production required to execute in market. 

• Drive operational delivery of campaigns, developing and managing work-back schedules that coordinate briefing, localization, approvals, and multichannel execution to ensure global campaigns launch on time and to plan. 

• Where budget allows leads partnership, event/activation and sponsorship extensions that support campaigns that leverage cultural nuances and/or resonate with local audiences 

• Work collaboratively with PR, Influencer/Creator, Content Communications local leads to ensure integration and alignment of earned, shared and owned approaches and content to overall campaign strategies and phases 

• Leads the Territory idea submission process for assigned campaigns collaborating closely with local functional leads and Global Campaign Management to ensure ideas and impact are well understood and represented through the Global approval process 

• Guardian/champion of the PlayStation brand and software IP through management, development, and approval of PlayStation brand assets on first and third party campaigns​ 

• Work closely with the internal audience data and consumer insights and marketing analytics teams to effectively utilize: 

• 1st party audience data to size targetable audiences against campaign strategies 

• Existing research materials and player insights to ensure a full understanding of our audience and the impact of our campaigns against agreed objectives and KPIs​.  

• Understand local market nuances and local media & consumer/player insights to create impactful campaigns in context of global strategies.  

• Collaborate with the Consumer Experience team to find opportunities to partner with specific retailers to support campaign extensions in the retail physical and digital environment  

• Work closely with other Campaign Managers, ensuring that individual campaign activations and creative executions form part of a wider, coherent campaign and brand positioning ​ 

• Manage external agencies on projects to ensure timely development of marketing assets and other related activities.  

• Creation of adhoc campaign status/summary reports for regional and global use 

• Be “the voice of the player” within the business to maintain focus on the customer while also meeting business goals 

• Continual analysis of competitive products and competitor activity across marketing, sales and PR to ensure PlayStation campaigns are delivering best-in-market results​ 

• Prudent observation of finance processes including budget management, timely PO processing, on-going analysis of open POs and invoice recognition to ensure balances are closed to allow for timely re-investment​ 

What we’re looking for:  

• Exceptional organisational and planning skills with the ability to manage multiple tasks against robustly defined workback schedules, prioritise and pivot to respond to business demands in a dynamic and busy environment 

• Excellent communication/written/presentation skills with high attention to detail  

• Experience and expertise in distilling strategies to strong creative briefs for agencies to produce executions that drive measurable impact 

• Confident communicator with demonstrated ability to drive influence and manage stakeholders and external suppliers on a local and global level 

• Strong knowledge of Canadian media landscape and Global partners 

• Ability to show initiative and be proactive, possessing a “can-do” attitude 

• Naturally collaborative with a strong emphasis on building and leveraging relationships both internally and externally 

• Appetite in consumer insights, leveraging data and experience to develop creative solutions in response to challenges and opportunities.  

• A passionate and creative marketer with learning mindset that draws inspiration from broader marketplace and evolving technologies 

• A love/interest in video games or appreciation for interactive entertainment 

• Industry experience is highly regarded 

• French language an asset 

This posting reflects an active, existing opportunity at Sony Interactive Entertainment, and we’re excited to connect with candidates interested in joining our team. This is a 12-month contract position that will be engaged through our staffing partner.  Estimated Ontario hourly range, based on 40 hours per week is posted below. 

As part of our recruitment process, we may use technology, including artificial intelligence, to support the review of applications and identify candidates whose experience aligns with the requirements of the role. All decisions are made by our hiring team, and these tools are used to support, not replace, human judgment.

We value diverse experiences and do not require prior Canadian work experience for this role.

Okta: The World’s Identity Company™

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Strategic Workforce Identity Opportunity

Okta Platform Focus: Workforce Identity Solutions. This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.

As a Senior TAM, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support:

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring to the Role 

• Requires 8+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education: 
  • BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
  • Certifications: Okta Certified, CISSP, or equivalent.
• Technical Mastery (Workforce Identity Focus):
  • Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
  • Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
  • Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
  • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
  • Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
• Communication and Leadership Skills:
  • Excellent communication skills, capable of translating complex technical topics into actionable insights.
  • Convey complex ideas in a compelling and easily understandable manner.
  • Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
  • Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• Location: 
  • The ideal candidate will reside within 50 miles of our Toronto office. 

#LI-MM1
#LI-Hybrid
P24883

About the Role

As the S&P Manager, Caper Sales you will own a portfolio of global enterprise retailers to strategically sell in Caper cart and deepen our in-store relationships. You will lead the end-to-end acquisition sales strategy, in close partnership with BD Retail and Connected Stores leadership, for your portfolio. In addition to your core sales responsibilities, you will collaborate internally with Product, Finance, Marketing, Legal, Ops, and Partnerships to refine acquisition strategies and build / tailor external-facing communications to achieve win-win outcomes for Caper and retailers. This is an individual contributor role with massive potential as the business grows. We are looking for candidates who are excited about Caper, smart cart technology, and the future of the in-store experience for customers! 

The Strategy & Planning team at Instacart sits at the nexus of internal teams and BD Retail. We drive go-to-market strategies, complete analyses, and provide recommendations backed in strategic rationale and analytical rigor for some of the most innovative offerings at Instacart. And when the offering is complex, we also lead solution sales and expansions where we sell directly to retailers. This is a rare opportunity to join a growing team within Business Development. 

About the Job 

Own responsibility for strategically selling Caper into a portfolio of key enterprise retailersWork together with Business Development to design and implement selling strategies that will drive revenue growth for Caper and InstacartIdentify, build, and maintain strong relationships with key Caper decision-makers and influencers Create and deliver compelling Caper and/or Connected Stores presentations and proposals to retailersNegotiate and close complex Caper contracts with retailersCollaborate with Connected Stores MS&P and Caper sales to enhance the overall go-to-market strategy and processes for Caper Partner closely with cross-functional stakeholders across several functions including Product, Finance, Marketing, Legal, and Partnerships to develop creative solutions that drive results

About You

Minimum Qualifications

• 6+ years’ experience working on cutting-edge challenges in the grocery or retail space
• Excellent communication, written, verbal and presentation skills with the ability to distill complex ideas into clear and compelling stories
• A self-starter able to proactively and independently drive progress across multiple stakeholder groups 
• Experience selling or expanding high-tech products or services, preferably in the retail industry
• Proven track record of exceeding sales / OKR targets
• Comfort with ambiguity and a rapidly evolving business landscape 
• Strong technical skills and understanding of APIs, databases, and integration tools
• Willingness to travel as needed

Preferred Qualifications

• Comfort with data analysis and modeling 
• Experience with products that involve hardware and software 
• Exposure to supply chain, in-store advertising, retail labor management, and front end operations

#LI-Remote

We are looking for a Sales Manager to build and lead a new Canadian Mid-Market Goods team. This team is focused on growing Goods advertisers across verticals such as CPG, Retail, and Pharma. We are looking for a strategic leader who will lead and grow this part of the business at scale.  

Reddit is a fast-growing platform with ambitious goals. In order to be successful, this person will need to be a self-starter who takes the initiative to uncover insights and opportunities that will uplevel our client partnerships and operational approach, ultimately positioning this team for long-term success. In addition to contributing to segment, team, and account-level strategy, you will also act as coach and mentor to a team of high-performing Client Partners and Account Managers.

This role is required to be based in the Toronto area and should be available to work from the Toronto office 1-2x per week.

Responsibilities:

• Manage a high-performing team of Client Partners and Account Managers by recruiting and retaining top talent, while managing resources effectively
• Drive your team to exceed established revenue targets
• Advise sales and product management regarding market opportunities, sales positioning, use of resources, and strategic planning
• Partner with Marketing to drive new product launches, marketing communications, and further establish Reddit as a leader amongst challenger brands
• Partner with Sales Ops and Finance to develop financial and operating targets, ensuring alignment with the strategic plan

Qualifications:

• 8-10 years of experience in digital media sales
• Minimum 2 years of sales management experience
• Experience with direct advertiser sales including negotiations and management of strategic partnerships
• Proven experience upleveling sales partnerships by accessing C-level client stakeholders
• Expertise in showcasing industry-wide leadership ability
• Excellent communication skills
• Strong analytical and problem-solving ability
• Demonstrated career progression in prior roles

Benefits:

• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Comprehensive Medical Benefits & Health Care Spending Account
• Registered Retirement Savings Plan with matching contributions
• Income Replacement Programs
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

#LI-ES1 #LI-onsite

Summary:

The Business Solutions Analyst I supports the delivery and implementation of scalable solutions within Tekion’s Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts. The ideal candidate is detail-oriented, analytically minded, and motivated to learn how technology can improve operational efficiency and customer experience.

Duties & Responsibilities:

• Please note travel is up to 90% by plane and car.
• Candidates from the following areas preferred: Ontario (Toronto Area), British Columbia (Vancouver area), and Alberta (Calgary area)
• Internal title for this role is Business Solutions Analyst I. 
• Oversee and facilitate dealership user training and support through the implementation lifecycle 
• Provide DMS training to dealership staff in all departments and have fun while doing it 
• Guide and direct additional implementation specialists assigned to the project to ensure high execution 
• Obtain critical milestone signoffs from key dealership contacts 
• Proactively identify implementation risks and mitigate them effectively and efficiently 
• Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook 
• Must successfully complete an 8-10 week certification/training program and display a strong grasp of product and process knowledge retention 
• Demonstrated history of sustaining a positive attitude during high-stress situations with both dealer partners (DP) and internal teams 
• Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions 
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows 
• Deep understanding of Tekion products, including end-user workflows and configurations 
• Knowledge and understanding of implementation processes, including adjacent internal teams role & responsibility with the project 
• Represent Tekion in a positive and professional way in all dealership interactions 
• Work closely with the Implementation manager to set and manage dealership expectations
• Foster relationship with all dealership personnel and stakeholders 

Qualifications:

• 5+ years of DMS experience in the auto industry 
• Proven experience implementing SaaS solutions in large and small auto dealerships 
• Experience working in an early-stage startup environment is a plus 
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders 
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners 
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams 
• 3+ years in Project Management or Project Lead role is preferred 
• Travel (flying) is 90%
• Normally receives little instruction on day-to-day work, general instructions on new assignments. 

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

Overview

Instacarts Shopping Experience team, part of the Shopping org within Core Experience, owns the end-to-end consumer journey with a single retailer—from storefront and browse, through search and item discovery, into cart and checkout, and all the way to the order status page. We’re focused on building intuitive, data-informed experiences that help customers find what they love, faster.

We’re looking for a Data Science Manager to lead a team of data scientists and shape the analytics and experimentation strategy across critical shopper surfaces including storefront, browse/aisles, search, cart, checkout, OSP, Family, Lists, and Meals/Health. In this highly cross-functional role, you’ll partner closely with Product, Engineering, Design, and Operations to define the right metrics, raise the bar on experiment design and readouts, and deliver insights that drive higher conversion, retention, and satisfaction—while fueling stronger outcomes for retailers and data-grounded AI features.

This is a fast-paced environment with evolving priorities and complex tradeoffs across Enterprise, Lifecycle, Category Growth, and Foundations work. You’ll thrive here if you love rolling up your sleeves, operating with clarity amid ambiguity, and bringing crisp measurement and storytelling to high-impact decisions at scale.

About the Job

• Lead, mentor, and grow a high-performing team of data scientists; set clear priorities, uphold technical excellence, and develop career paths.
• Define and own the analytics and experimentation strategy across storefront, browse/aisles, search, cart, checkout, OSP, Family, Lists, and Meals/Health—covering metrics, guardrails, instrumentation, and experiment best practices.
• Own core shopping metrics and event logging; improve data quality, build reusable dashboards/tools, and ensure reliable, timely insights for decision-making.
• Drive “DS understand projects” that uncover friction in shopping funnels; scope root-cause analyses and partner with PM and Eng to prioritize and ship fixes that move conversion and retention.
• Partner as a thought leader with Product and Engineering leadership to shape roadmaps, make tradeoffs across Enterprise, Lifecycle, Category Growth, and Foundations work, and ensure goals are measurable and achievable.
• Set the bar for experiment design and readouts; coach teams on hypothesis formation, sampling, power analysis, metric selection, and clear storytelling of results and implications.
• Collaborate with ML partners on ranking, recommendations, and personalization initiatives, aligning offline/online evaluation with business outcomes and shopper experience goals.
• Influence and improve cross-functional rituals (e.g., experiment reviews, prioritization forums) to increase speed, rigor, and learning across the organization.
• Ensure AI/agentic features are grounded in robust data and measurement frameworks, with clear definitions of success and long-term impact.

About You

Minimum Qualifications

• 6+ years of experience in data science or analytics, including 2+ years directly managing or tech-leading a data science team in a fast-moving environment.
• Proven track record optimizing consumer app experiences at scale (e.g., funnels, ranking, personalization, experimentation) in technology or similar product-led organizations.
• Deep hands-on expertise in experimentation and measurement, including A/B testing, guardrails, metrics design, and logging/event instrumentation.
• Strong analytical and technical skills with proficiency in SQL and Python or R.
• Experience translating ambiguous customer and retailer problems into clear metrics, analyses, and experiment roadmaps that drive measurable outcomes.
• Demonstrated cross-functional leadership with Product, Engineering, Design, and Operations; able to influence roadmaps and drive alignment without formal authority.
• Track record as a data quality champion—improving instrumentation, building reusable dashboards/tools, and advocating for rigorous yet pragmatic decisions.
• Excellent communication and storytelling skills; able to explain complex tradeoffs and experiment results to non-technical partners and senior stakeholders.

Preferred Qualifications

• Experience in e-commerce, marketplaces, or consumer mobile apps, especially in grocery/retail or multi-retailer environments.
• Background in ranking, recommendation, or personalization systems (e.g., search, recommendations, or personalization platforms) and their evaluation.
• Prior experience standing up or scaling experimentation programs, including tiering, experiment review forums, guardrails, or governance.
• Experience leading or partnering closely with ML teams on production models and offline/online evaluation strategies.
• Success operating in a highly cross-functional, matrixed organization and influencing director+ and VP+ stakeholders.
• Experience defining metric frameworks for complex, multi-surface journeys (e.g., friction metrics, “bad shopping paths,” long-term outcomes).
• Familiarity with GenAI and AI-assisted workflows (e.g., using LLMs for analytics, experimentation tooling, or product features).
• Track record of building data science culture through mentoring, best practices, and process improvements.

#LI-Remote

Overview

Instacart’s Connected Stores organization is building the operating system for brick-and-mortar grocery. The In-Store Platform team creates the APIs, data pipelines, and foundational integrations that power products like Caper carts, Foodstorm’s catering software, Carrot Tags, and the next wave of AI-driven store intelligence.

As the Senior Product Manager for In-Store Integrations, you will architect the data foundations that determine who wins the in-store technology race. You’ll define and deliver the core connections between retailers and Instacart’s product suite — integrations that unlock reliable, real-time access to transaction, inventory, loyalty, coupon, and other critical data streams at scale. 

The role has a key focus on artificial intelligence, which will need to be brought to bear on otherwise-intractable problems in the brick-and-mortar space. Here, especially, data foundations are crucial: even the most capable models are utterly dependent on the data available to them. 

This is high-stakes, first-of-its-kind work. Our in-store products cannot succeed without the integrations you lead. You’ll partner closely with Engineering, Partnerships, Enterprise Solutions, Solution Architects, and external retail technology providers to ship new integration archetypes, scale repeatable playbooks, and launch Store Intelligence capabilities that will shape grocery for the next decade. The immediate team includes 11 teammates (the lion’s share are incredibly talented backend engineers) within a broader Connected Stores organization of a few hundred people, offering both autonomy and deep cross-functional support.

About the Job

• Own the integration roadmap for the Connected Stores: define strategy, scope, and prioritization for third-party integrations based on business impact, data value, and technical feasibility.
• Drive execution end-to-end: align Engineering, Partnerships, Solution Architecture, and 3rd party teams to deliver complex integrations from discovery and design through launch and scale.
• Lead external partner alignment: represent Instacart with retailers and software vendors (e.g., POS, loyalty, inventory, and coupon systems) to secure buy-in, define data contracts, and ensure technical fit.
• Ship first-of-a-kind integrations, including those necessary to power new AI products: collaborate with Engineering to design and validate new integration archetypes; document patterns and transition repeatable work to Solution Architects for scale.
• Establish clear SOWs and SLAs: draft requirements, timelines, and deliverables; negotiate partner responsibilities; manage risk, dependencies, and trade-offs across competing priorities.
• Set and measure success: define KPIs such as time-to-integrate, data coverage and quality, reliability, and product adoption; build feedback loops that continuously improve integration velocity and stability.
• Resolve conflicts and remove blockers: arbitrate between internal product needs and external constraints, making decisive, data-informed calls in a fast-paced, highly cross-functional environment.

About You

Minimum Qualifications

• 4+ years of product management experience focused on backend, platform, or API products.
• 2+ years leading multiple third-party integrations with enterprise customers or vendors from technical discovery to go-live, against tight timelines. 
• Proven end-to-end delivery of complex, multi-stakeholder integration programs (built roadmaps, wrote specs, drove cross-functional execution, and launched to production).
• Experience communicating technical concepts to C-suite stakeholders and going deep with engineering; demonstrated success running partner scope reviews and negotiating SOWs/SLAs. 
• Bachelor’s degree. Proficiency with APIs and data contracts. Comfortable using AI tools to accelerate PM workflows; still capable of writing PRDs without them. 

Preferred Qualifications

• Retail technology domain expertise across brick-and-mortar systems such as POS, inventory, loyalty, coupons, or store operations platforms.
• Experience building or integrating AI/ML or computer vision capabilities, including defining data needs for model training, inference, and feedback loops.
• Background in integration reliability and data quality (monitoring, observability, alerting, error budgets, and SLAs).
• Experience handing off your work to other internal teams to scale (e.g. playbook writing)
• Familiarity with privacy, security, and compliance for retail data (e.g., PCI considerations, PII handling, data retention policies).

#LI-Remote

Overview

About the Role

We are seeking a Senior Product Manager to own the vision, strategy, and execution for our Enterprise Picking & Tools product area. This role sits at the intersection of in-store operations, shopper experience, and retailer enablement — responsible for the tools and technology that power how orders get picked, managed, and fulfilled by our retail partners.

Fulfillment quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver the roadmap for picking workflows and in-store tooling, ensuring that both shoppers and retailers have the technology they need to fulfill orders accurately, efficiently, and at scale.

This role partners closely with a dedicated team of engineers, designers, and data scientists, and will collaborate broadly across Enterprise and Operations teams to drive aligned priorities.

About the Team

This role sits within the Fulfillment Services team — responsible for the end-to-end technology that powers picking and delivery across Instacart's platform and beyond, serving shoppers, retailers, and customers alike.

About the Job

This is an exciting opportunity to shape the tools and workflows that sit at the heart of fulfillment operations. You will develop new capabilities and improve existing products to make in-store picking faster, smarter, and more reliable — for store associate shoppers on the floor and for the retailers who depend on seamless execution.

• You will own enterprise picking experiences — from how shoppers receive and action orders in-store, to the tools retailers use to configure, monitor, and optimize their fulfillment operations
• You will build deep understanding of shopper workflows and retailer operational pain points to design tools that improve picking accuracy, speed, and shopper satisfaction
• You will work closely with retail partners to ensure our tooling integrates naturally into their in-store environments
• You will partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to retailer NPS and retention
• You will define platform solutions that scale across retailer sizes, store formats, and fulfillment models — including pick & deliver, pickup, and delivery-only
• You will represent the picking and tools roadmap with internal stakeholders and, where relevant, with external retail partners

About You

Minimum Qualifications

• You have 4+ years of product management experience, ideally within enterprise B2B or operationally complex environments
• You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.
• You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
• You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
• You understand the shopper and retailer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.
• You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.

Preferred Qualifications

• Experience in B2B product management, enterprise software, client services, or partner success teams 
• Experience building products for frontline or operational users (e.g., retail associates, delivery workers, warehouse staff)

Overview

Instacart’s Agentic Commerce team is building innovative new AI Solutions such as Cart Assistant – an enterprise-grade, consumer shopping agent purpose-built for grocery. Cart Assistant will provide hyper-personalized conversational commerce experiences, helping millions of people discover products, plan what to eat, and shop in easier and more engaging ways than ever before. 

We’re looking for a Principal Product Manager to help bring Cart Assistant to life and make it a product that both consumers and retailers love. This is a fast paced, 0->1, highly visible product role working at the intersection of generative AI, consumer experience, and retailer-facing B2B e-commerce products.

In this role, you will immerse yourself in and deeply understand both consumer and retailer needs, as well as the latest and greatest available agentic technologies. You will partner closely with engineering, machine learning, data science, design and research teams to translate these needs and capabilities into a winning product strategy and a prioritized roadmap. You’ll lead execution, experimentation, and product delivery, working closely with retail partners and senior leadership. 

About the Job

• Set and own the roadmap, translating consumer and retailer needs into a clear vision, milestones, and launch plans
• Lead product discovery, uncover customer pain points and market opportunities, and partner with engineering and design to deliver solutions
• Drive measurable results including product adoption and engagement outcomes. Establish and maintain metrics, dashboards, and regular business reviews, using data insights to prioritize, de-risk, and accelerate the roadmap.
• Lead cross-functional execution with Engineering/ML/DS/Design to execute the roadmap, run rapid experiments, ship iterative improvements, and pivot based on learnings
• Partner with ML, model design, and content design to improve core agent performance and behavior using state-of-the-art methods
• Represent the product to senior leadership and external retail partners, communicating strategy, progress, learnings, and needs with clarity and conviction
• Work with business development, market strategy, and GTM teams to align product and GTM plans, maximizing market impact of launches and product advancements 
• Scale Cart Assistant across Instacart surfaces and products, driving top line business impact for Instacart and our retail partners

About You

Minimum Qualifications

• 8+ years of product management experience
• 5+ years of experience building and shipping consumer-facing commerce products end-to-end, with 2+ years building LLM-powered products in production 
• Proven track record launching at least one 0-to-1 product to general availability with measurable impact on adoption, conversion, revenue, or GTV
• Technical fluency with AI/ML systems and data flows; ability to partner with engineering and machine learning on dependencies and scope tradeoffs 
• Experience defining product OKRs, with significant experience using experimentation to improve products and achieve desired outcomes
• Exceptional communication and presentation skills with senior leadership and external enterprise partners
• Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience

Preferred Qualifications

• Experience across both consumer products and B2B/enterprise offerings
• Background spanning startup and large company environments
• Domain expertise in ecommerce, retail, grocery, or marketplace dynamics
• Experience building or improving LLM agent systems and products
• Familiarity with experimentation at scale (A/B testing) and with trust, safety, privacy, and compliance considerations for GenAI products.

#LI-Remote

The Gig: How You’ll Make an Impact

Our Growth Marketing team is looking for a Retail & Marketplace Contractor to help maintain smooth operations across our retail and marketplace channels. The contractor will be working 30 hours per week. This is an initial 6-month contract engagement, with the option to extend based on business needs. 

We need someone with real retail expertise who can step in with a point of view. You’ll own the operational and commercial layer of our retail business: managing partner relationships, leading margin negotiations, and making sure the right things land on your manager’s desk vs. handling them yourself. You operate like a true owner: independently, proactively, and with real accountability for your channels.

You’ll report to the Sr. Director of Growth Marketing and work closely with Operations, Finance, Marketing, and retail partner teams.

This role is remote-friendly but must be based in the U.S. or Canada. Hatch is based in California, so we ask that you’re available during PST/PDT hours.

What You’ll Do

📆 Projects:

• Own day-to-day account management for retail channels including Target and Walmart, and other retailers. You will serve as the primary point of contact for inbound retailer requests and triaging what requires escalation to your manager vs. what you can handle independently
• Lead margin negotiations, allowance discussions, and co-op requests with retail partners - advising internally on what’s reasonable and what to push back on
• Manage retail channels (Babylist, Nordstrom, Ulta, Faire, Meijer, Best Buy, and others) with support from our Ops team
• Own the flow of information between retail partners and internal teams (ops, supply chain, accounting) so cross-functional workflows stay on track without everything routing through your manager
• Coordinate chargebacks, compliance requirements, and fulfillment issues with our Ops and Accounting teams, escalating to your manager as needed
• Maintain and update the channel partner pricing sheet and retail forecast in partnership with Supply Chain
• Monitor retail listings, pricing, and channel activity across partners - flagging MAP violations, buy box risks, and operational issues proactively
  
  

🚀 Wishlist:

• Build direct relationships with key buyers at priority retail partners - going deeper than day-to-day requests to establish the kind of rapport that earns goodwill and opens doors when it counts.
• Build a lightweight weekly cadence to keep leadership informed on retail channel health without requiring them to ask
• Identify opportunities to streamline the operational flow between retail partners and internal teams - reducing the reactive, scattered communication that currently falls through the cracks
• Support onboarding and setup for new retail partners, including portal access, item setup, and vendor agreement review
• Develop playbooks for recurring retailer scenarios (promo periods, chargebacks, listing issues) so institutional knowledge doesn’t live in one person’s head
  
  

✨ Human:

• Relationship-first communicator - you’re comfortable picking up the phone, building rapport over email, and staying close to buyer contacts the way Target and Walmart expect
• Expert in the room, not just an executor - you bring a POV to retailer conversations and can advise on what’s worth fighting for vs. letting go
• Independent operator - you own your workstream, stay organized without daily check-ins, and communicate proactively when something needs attention
  
  

What You’ll Bring

• 5+ years of experience in retail channel management, merchandising, or account management - from the brand side or having been a buyer at a major retailer
• Direct experience working with Target, Walmart, or Babylist - you know how these retailers operate, what they prioritize, and how to negotiate terms that work for both sides
• Strong instincts on margin negotiations: allowances, deductions, co-op, promotional terms - you can make the call and explain your reasoning without escalating every decision
• Experience coordinating across supply chain, finance, and ops teams to keep retail workflows moving
• Strong organizational skills and the ability to ramp quickly and operate independently in a contract capacity
• Comfort with Excel or Google Sheets for pricing, forecasting, and margin analysis

Overview

Instacart’s Canada Brand Partnerships team helps Consumer Packaged Goods (CPG) partners grow on our retail media platform by connecting their brands with high-intent shoppers. We’re hiring an Account Manager to join our Canada Account Management group in Toronto (open to remote across Canada) to own and grow a strategic book of CPG advertisers.

In this role, you will partner closely with Account Executives, Ads Operations, Measurement, and Product to maximize advertiser value, deliver measurable performance, and scale impactful programs. You’ll work on complex, data-rich problems at the intersection of e-commerce and advertising, collaborate with stakeholders across Instacart and our retailer network, and help shape how leading CPGs win on Instacart.

We’re operating in a fast-growing environment with evolving processes and ambitious goals. If you thrive in a high-velocity setting, enjoy rolling up your sleeves, and care deeply about driving results for customers and partners, this is an opportunity to make a meaningful impact.

About the Role

• Own a portfolio of Canadian CPG advertisers, serving as the primary point of contact to drive growth, retention, and long-term partnership value.
• Plan, launch, and optimize retail media campaigns across Instacart ad products; analyze performance to deliver data-backed recommendations that improve ROAS, incrementality, and category share.
• Identify and execute upsell and cross-sell opportunities, build business cases, and partner with Account Executives on renewals, expansions, and joint business planning.
• Lead regular performance reviews and Quarterly Business Reviews with senior client stakeholders, translating complex data into clear narratives and actionable roadmaps.
• Forecast pipeline and revenue, manage pacing and budgets, and ensure operational excellence in collaboration with Ads Operations, Measurement, and Finance.
• Advocate for client needs with Product and Engineering by synthesizing feedback and helping pilot new features that improve advertiser outcomes at scale.

About You

Minimum Qualifications

• 3+ years of experience in account management or client success within digital advertising, retail media, or e-commerce performance marketing.
• Proven track record managing a portfolio of advertisers and meeting or exceeding revenue, retention, and performance goals.
• Hands-on experience running end-to-end campaigns (planning, trafficking coordination, optimization, reporting) and leading QBRs or executive readouts.
• Proficiency with Excel/Google Sheets (pivot tables, lookups) and comfort interpreting large data sets to create clear, actionable insights.
• Effective communicator with experience influencing senior client stakeholders and collaborating cross-functionally with sales, operations, and analytics teams.
• Bachelor’s degree in Business, Marketing, Analytics, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience working with CPG advertisers and familiarity with retail media networks (e.g., Instacart Ads, Amazon Ads, Walmart Connect).
• Knowledge of performance marketing metrics (ROAS, CPA, incrementality) and experimentation methodologies.
• Exposure to data visualization or BI tools (e.g., Looker, Tableau) and comfort building client-facing dashboards.
• Working knowledge of SQL for exploratory analysis and performance deep dives.
• Bilingual English/French and experience supporting Canadian national and regional CPG stakeholders.

Position Summary:

The successful candidate will lead and develop a team of Performance Managers, supporting dealerships in achieving and exceeding their business goals. This role is key in driving effective CRM strategies, optimizing sales processes, and delivering a high-quality customer experience.

Key Responsibilities: 

• Lead, coach, and develop a team of Performance Managers to drive strong individual and team performance
• Maintain a hands-on leadership approach through regular coaching, mentoring, and sharing of best practices
• Define and track key performance indicators (KPIs) to guide decision-making and improve results
• Support dealerships in adopting and maximizing CRM strategies and tools
• Identify opportunities to improve sales processes and implement practical, results-driven solutions
• Work cross-functionally with teams such as Sales, Customer Success, and Product to ensure alignment and impact
• Partner with key clients to address complex challenges and provide tailored recommendations
• Ensure high-quality execution from the team and a strong overall customer experience
• Promote a culture of accountability, continuous improvement, and performance
• Drive client retention by developing and executing strategies to identify, manage, and recover at-risk accounts.

What We're Looking For:

• Strong experience in team leadership and talent development
• Solid understanding of sales processes and CRM environments
• Results-oriented mindset with strong analytical skills
• Excellent communication and coaching abilities
• Ability to build relationships and collaborate across teams
• Proactive, structured, and solution-focused approach
• Experience in the automotive industry or working with dealerships is a strong asset

Key Skills:

• Leadership and team development
• Customer-centric mindset
• Performance management
• Strategic thinking and problem-solving
• Influence and collaboration

What’s In It For You?

We understand that there is life at work and life outside of work. Here are a few benefits that support us to be our creative best.  

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• Financial planning with 3% matching Pension
• Competitive salary

The base salary range for this position is CAD $95,000 – $105,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. This role also includes a sales plan (OTE) and may include benefits and other employee offerings.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

For a career where you can drive our business and shape your future, apply now. 

This role will be based in our Mississauga office. 

Strategic Sales Manager 

Reporting to the Director of Strategic Sales, the Strategic Sales Manager will be responsible for managing SharkNinja’s portfolio launches and promotional strategy within the Canadian market. The Strategic Sales Manager is at the center of trade marketing, field sales, and product development and is the voice of what is best for the Canadian market to scale distribution, drive revenue and improve the business’ profitability. This individual will facilitate channel development, assortment and pricing decisions and be the key strategic liaison for our Canadian field sales team.  

Overview: 

Our Strategic Sales Manager must embody our success drivers of rarely satisfied, progress over perfection, details make the difference, winning is a team sport, and someone who communicates for impact.  

This individual will work with Marketing, Sales, Finance, and Product Development to develop the best assortment, pricing, and promotional strategy for SharkNinja to be the market share leader in all categories.  

Responsibilities: 

Our Strategic Sales Manager will drive impact by: 

• Facilitating the shelf assortment strategy by category and retailer to maximize revenue, profitability, and YoY growth. 

• Engage in long range placement strategies with Marketing and Product Development that deliver our category level margin targets. 

• Collaborate with key accounts and analytic leads to develop promotional strategies including understanding and validating sales lifts, coordinating necessary asset support, understanding profitability impacts along with confirming actions into the forecast. 

• Be bold in elimination of dead trade spend and identify activations that will drive industry leading ROI for each brand. 

• Develop distribution strategies that allow our brands to win where the consumer shops in an everchanging retail environment, including expanding into new channels. 

• See the smoke before the fire on product and retail performance and lead the charge to identify actions to improve high rate of sale. 

• Support sales with frequent in market visits and customer facing meetings to provide strategic value to Shark Ninja’s partners and field sales team including product, category knowledge and go-to-market strategy.  

• Develop and pressure test mid- and long-term roadmap with marketing teams to provide winning assortment to diverse and ever-changing channels 

• Communicate to management on placement progress on regular basis.  

• Liaison between Sales and Finance on assortment portfolios that drive margin enhancement YoY by subcategory and gatekeeper of pricing. 

Education & Experience: 

• Bachelor’s Degree or equivalent experience. 

• 5+ years of relevant work experience within a strategic sales environment. 

• Background in retail sales analysis and promotional strategy preferred. 

• CPG experience preferred. 

• Demonstrated ability to multi-task and be detailed oriented with respect to ensuring deadlines are met. 

• Advanced Microsoft Excel/ Office skills. 

• Ability to handle multiple projects in a fast-paced work environment with quick pivots. 

• Ability to present and calibrate on critical challenges with senior leaders. 

• Effective communication and interpersonal skills. 

The Key Account Manager plays a critical role in driving Canada’s retailer growth (Walmart specifically). This role is responsible for creating, executing, and driving retail sales plans while optimizing revenue, profitability, and market share across assigned retail partners.

With responsibility for forecasting, inventory management, promotional execution, and assortment planning, the Key Account Manager collaborates closely with Sales Operations, Strategic Sales, Marketing, Finance, Category Management, and Supply Chain teams to maintain operational excellence while enabling strategic growth.

Regular in-office time in Mississauga will be required.

Key Responsibilities

Business Ownership

• Develop and execute comprehensive account strategies to drive sales growth, improve customer experience, and influence strategic decisions across assigned Canadian retail partners.

• Create and execute annual and quarterly retail sales plans aligned with overall Canadian business objectives.

• Establish and monitor key performance indicators (KPIs) to measure success and drive continuous improvement with an obsession for winning.

• Identify new market opportunities, competitive trends, and category insights to ensure SharkNinja remains ahead of the competition.

• Partner with Sales Operations to ensure optimal stock positions, inventory health, and accurate forecasting.

Account Management

• Own delivery of weekly, monthly, quarterly, and annual revenue and profit forecasts, developing action plans to meet or exceed targets.

• Lead forecasting across categories to achieve sales, profit, and inventory goals.

• Monitor account performance and collaborate with cross-functional teams to identify opportunities and mitigate risks.

• Build compelling customer presentations, line reviews, and business updates supported by data-driven insights.

• Work closely with Finance to manage promotional budgets, conducting GM and ROI analysis to ensure effective investments.

• Participate in financial and business planning meetings to ensure alignment with the broader Canada commercial strategy.

• Maintain strong relationships with retail partners while ensuring flawless operational execution.

Sales Forecasting, Promotional Performance & Inventory Management

• Partner with Strategic Sales and Sales Operations teams on forecasting, inventory planning, and supply chain alignment.

• Input forecasts and confirmed promotional plans into SFO, ensuring accurate pricing, product information, and planning inputs.

• Track promotional performance and adjust plans based on POS data and sell-through insights.

• Monitor inventory levels, order tracking, and modular transitions to support successful launches and promotions.

• Proactively identify risks and relentlessly pursue opportunities to accelerate growth and outperform plan.

• Develop a deep understanding of SharkNinja’s product portfolio, consumers, and competitive landscape to inform strategy and execution.

Data Analysis & Reporting

• Partner with Sales Analytics to analyze POS data, shipment trends, promotional results, and market insights.

• Prepare regular performance reports and updates on retailer performance for internal leadership.

• Use data-driven insights to inform strategy adjustments, promotional planning, and assortment decisions.

• Track competitive activity including pricing, launches, and promotional strategies.

Attributes & Skills

• 3+ years of experience in account management, sales, or promotional management within a consumer goods or retail environment.

• Bachelor’s degree in Business or a related field, or equivalent experience.

• Strong analytical mindset with experience tracking KPIs, consumer data, and identifying growth opportunities.

• Proven experience managing budgets, forecasting, and promotional investments.

• Ability to collaborate cross-functionally and lead initiatives across multiple teams, embodying “Winning Is a Team Sport.”

• Strong proficiency with Excel, PowerPoint, and data analysis tools.

• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.

• Excellent communication, project management, and organizational skills.

• Creative problem-solving abilities and a “find a way to win” mindset.

• Sees change as an opportunity and embraces progress over perfection.

Reporting to the Director of Strategic Sales, the Strategic Sales Manager will be responsible for managing SharkNinja’s portfolio launches and promotional strategy within the Canadian market. The Strategic Sales Manager is at the center of trade marketing, field sales, and product development and is the voice of what is best for the Canadian market to scale distribution, drive revenue and improve the business’ profitability. This individual will facilitate channel development, assortment and pricing decisions and be the key strategic liaison for our Canadian field sales team. 

Our Strategic Sales Manager must embody our success drivers of rarely satisfied, progress over perfection, details make the difference, winning is a team sport, and someone who communicates for impact.  This individual will work with Marketing, Sales, Finance, and Product Development to develop the best assortment, pricing, and promotional strategy for SharkNinja to be the market share leader in all categories.  

Responsibilities: 

Our Strategic Sales Manager will drive impact by: 

• Facilitating the shelf assortment strategy by category and retailer to maximize revenue, profitability, and YoY growth
• Engage in long range placement strategies with Marketing and Product Development that deliver our category level margin targets
• Collaborate with key accounts and analytic leads to develop promotional strategies including understanding and validating sales lifts, coordinating necessary asset support, understanding profitability impacts along with confirming actions into the forecast
• Be bold in elimination of dead trade spend and identify activations that will drive industry leading ROI for each brand
• Develop distribution strategies that allow our brands to win where the consumer shops in an everchanging retail environment, including expanding into new channels
• See the smoke before the fire on product and retail performance and lead the charge to identify actions to improve high rate of sale
• Support sales with frequent in market visits and customer facing meetings to provide strategic value to Shark Ninja’s partners and field sales team including product, category knowledge and go-to-market strategy
• Develop and pressure test mid- and long-term roadmap with marketing teams to provide winning assortment to diverse and ever-changing channels
• Communicate to management on placement progress on regular basis
• Liaison between Sales and Finance on assortment portfolios that drive margin enhancement YoY by subcategory and gatekeeper of pricing

Education & Experience: 

• Bachelor’s Degree or equivalent experience
• 5+ years of relevant work experience within a strategic sales environment
• Background in retail sales analysis and promotional strategy preferred
• CPG experience preferred
• Demonstrated ability to multi-task and be detailed oriented with respect to ensuring deadlines are met
• Advanced Microsoft Excel/ Office skills
• Ability to handle multiple projects in a fast-paced work environment with quick pivots
• Ability to present and calibrate on critical challenges with senior leaders
• Effective communication and interpersonal skills

This role will be based in our Mississauga office. 

Role Overview

The Senior Sales Operations Manager is a critical strategic partner responsible for driving revenue growth, margin optimization, and operational excellence across assigned retail accounts. This role serves as the primary operational owner of the business, translating data and insights into actionable strategies across forecasting, inventory management, demand planning, trade spend, and supply chain execution.

This position plays a leadership role in identifying risks and opportunities in real time, guiding cross-functional decision-making, and proactively influencing outcomes. The Senior Sales Operations Manager collaborates closely with Sales Leadership, Finance, Supply Chain, Demand Planning, and Analytics, as well as senior customer stakeholders, to ensure alignment and execution against business objectives.

Key Responsibilities

Strategic Business Ownership

• Serve as the primary operational lead for Amazon Canada, owning demand planning, inventory health, purchase order execution, POS and trend analysis, and trade spend performance.
• Monitor real-time business performance, identify material risks or opportunities, and recommend data-driven action plans to drive results.
• Act as a trusted advisor to Sales Directors and Account Teams by providing forward-looking insights and scenario-based recommendations.

Forecasting, Inventory & Supply Chain Leadership

• Lead cross-functional forecasting, inventory planning, and order management processes in partnership with Sales, Demand Planning, and Supply Chain teams.
• Ensure accurate forecasting inputs within SFO, including new item setup, pricing updates, and data governance standards.
• Partner with customer demand planning and replenishment teams to align forecasts, service-level expectations, and inventory strategies.
• Oversee coordination of domestic and import orders, managing availability timelines and mitigating supply risks.

Performance Analytics & Executive Reporting

• Own weekly, monthly, and quarterly business reporting, highlighting key trends, risks, and calls to action.
• Deliver monthly financial updates and conduct deep-dive analyses into sales performance, margin, inventory productivity, and promotional effectiveness.
• Track and evaluate promotional performance versus expectations and collaborate with analytics partners to inform future shipment and inventory strategies.

Trade Spend & Promotional Management

• Partner with Account Management and Finance teams to plan, manage, and optimize trade spend investments.
• Input and maintain confirmed promotional plans within forecasting systems to ensure accurate demand signals.
• Evaluate return on investment for promotions and provide leadership with actionable insights.

Customer & Cross-Functional Leadership

• Develop deep expertise in customer-specific requirements, processes, and systems, serving as a key point of escalation and influence with regards to forecast, orders and inventory.
• Lead regular inventory and replenishment discussions with customer teams, driving alignment and accountability.
• Collaborate with the extended Amazon team to develop customer-facing materials, including weekly flash reports, monthly business reviews, consensus decks, and executive presentations.
• Ensure timely communication and alignment across internal teams to drive execution excellence.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Supply Chain, Analytics, or related field; MBA or advanced degree a plus.
• 7–10+ years of experience in sales operations, demand planning, supply chain, finance, or analytics within the consumer products industry.
• Proven experience supporting Amazon and/or large-scale retail accounts preferred.
• Demonstrated ability to synthesize complex data sets into clear insights and strategic recommendations.
• Advanced proficiency in Microsoft Excel, PowerPoint, and business analytics tools.
• Strong leadership presence with excellent communication, presentation, and stakeholder management skills.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, deadline-driven environment.
• Track record of influencing cross-functional teams and driving results without direct authority.
• Willingness to travel up to approximately 20% for corporate events and HQ visits (Needham, MA).

#LI-REMOTE

Position: Manager in Training

Hours: 40 Weekly

Deadline to apply: Sunday, May 10th, 2026

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Manager in Training

As Manager in Training, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The MIT supports the Store Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: 

Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

Position: Assistant Manager 

Hours: 40 Weekly

Interview Plan

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: 

Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

ROLE: Payroll & Accounts Payable Manager (Tracxtion) 
TEAM: Finance 
LOCATION: Toronto - hybrid onsite 3x/week

COMPANY OVERVIEW 

Tracxtion is a next-generation hybrid agency network built for the evolving landscape of customer experience and brand engagement, helping brands navigate a world where traditional media and marketing boundaries have blurred. By blending strategy, creativity, media, digital, and AI-enabled execution, Tracxtion drives measurable results through a commitment to hybrid collaboration that seamlessly integrates human talent with cutting-edge tools and partnerships. From AI-powered advertising and content creation to media planning, experiential events, and in-store retail solutions, Tracxtion partners with leading brands to deliver impactful, innovative, and scalable omnichannel experiences that resonate in the modern marketplace. 

ROLE OVERVIEW 

As Payroll & Accounts Payable Manager, you will play a critical leadership role in ensuring the accuracy, integrity, and efficiency of payroll and accounts payable operations across Canada and the United States. 

Sitting within the Finance team, this role is responsible for overseeing payroll processing and full-cycle accounts payable operations, ensuring compliance, strong internal controls, and operational excellence. You will partner closely with People & Culture, department leaders, and external vendors to ensure employees are paid accurately and on time, and vendors are paid in accordance with contractual terms. 

This role is ideal for a detail-oriented, process-driven finance professional who thrives in a fast-paced environment and takes pride in building reliable systems that support organizational growth. 

CORE RESPONSIBILITIES 

Payroll Management (Canada & USA) 

• Oversee end-to-end payroll processing in partnership with People & Culture and external payroll providers (e.g., ADP, Gusto). 
• Review and approve payroll inputs, including new hires, compensation changes, bonuses, terminations, and leave adjustments. 
• Ensure accurate and timely payroll processing in compliance with federal, provincial/state, and local regulations. 
• Lead payroll reconciliations, journal entries, and month-end payroll reporting. 
• Ensure remittances (taxes, CPP, EI, 401K, benefits premiums, garnishments, etc.) are processed accurately and on time. 
• Own payroll compliance, documentation, audit support, and reporting requirements. 
• Continuously improve payroll processes, controls, and documentation to enhance accuracy and scalability. 
• Partner with People & Culture to ensure proper segregation of duties and data integrity across systems. 

Accounts Payable Management 

• Oversee full-cycle accounts payable operations across the organization. 
• Manage vendor onboarding, including documentation, payment terms, and compliance requirements. 
• Review and approve invoices for accuracy, coding, proper authorization, and alignment with budgets and contracts. 
• Ensure timely processing of payments (EFT, wire, credit card, cheque) in accordance with established terms. 
• Reconcile vendor statements and resolve discrepancies in a timely manner. 
• Oversee expense management processes, including employee reimbursements and corporate credit card reconciliations. 
• Maintain accurate AP records and ensure appropriate documentation for audit readiness. 
• Drive continuous improvement in AP workflows, automation, and internal controls. 

Financial Controls & Reporting 

• Maintain strong internal controls across payroll and AP processes. 
• Prepare supporting schedules for month-end and year-end close. 
• Assist with external audits and compliance reviews as required. 
• Partner with Finance leadership to provide payroll and AP reporting insights, forecasts, and accruals. 
• Identify risks and implement process enhancements to ensure operational integrity and compliance. 

Team & Cross-Functional Collaboration 

• Act as the primary point of contact for payroll and AP inquiries. 
• Partner closely with People & Culture on compensation updates, benefits deductions, and leave adjustments. 
• Collaborate with department leaders to ensure timely invoice approvals and budget alignment. 
• Support and mentor junior team members (if applicable), fostering a culture of accuracy, accountability, and continuous improvement. 

EXPERIENCE & SKILLS 

• 5+ years of progressive experience in payroll and accounts payable
• Hands-on experience managing Canadian payroll; U.S. payroll experience strongly preferred. 
• Strong knowledge of payroll legislation, statutory deductions, and remittance requirements across Canada (U.S. knowledge an asset). 
• Experience with payroll systems (e.g., ADP, Gusto) and accounting/ERP platforms. 
• Strong understanding of full-cycle accounts payable processes and internal controls. 
• Advanced proficiency in Excel and financial reconciliation processes. 
• Exceptional attention to detail and high degree of accuracy. 
• Strong analytical and problem-solving skills. 
• Highly organized and able to manage multiple deadlines in a fast-paced environment. 
• Discreet and trusted with confidential payroll and financial information. 
• Asset: Payroll Compliance Professional (PCP) or Certified Payroll Manager (CPM) designation. 
• Background and credit check required. 

PERKS & BENEFITS THAT SET US APART 

We don’t just talk about balance, growth, and culture — we build for it: 

• Work-Life Flexibility: Hybrid setup, up to 28 paid days off, winter holiday shutdowns, and dog-friendly office vibes. 
• Comprehensive Coverage: Health, dental, and vision plans, plus Salt Bucks to spend on what matters to you — wellness, RRSPs, or extra time off. 
• Growth-Driven Culture: Dedicated Salt Days, top-tier learning access, and formal development opportunities. 
• Celebration-First Mentality: Legendary team trips, seasonal socials, and Salt Swag that reps your squad. 
• Culture of Belonging: DEI programs, active ERGs, and a workplace where every voice counts. 

The anticipated annual base salary range for this position is $100,000–$130,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of Traxction's total rewards program. 

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. 

Terminal is one of the fastest growing products at Stripe and we are building a uniquely powerful unified commerce platform for global enterprises, offering a single integration to unlock in-person payments, fast and low cost cross-border money movement, AI powered optimizations and fraud protection, reporting and differentiated ways to pay. As the Terminal Unified Commerce PM, you will be responsible for building this end to end platform. 

You will:

• Own Stripe’s unified commerce platform for Enterprise users worldwide
• Operate at both a massive and nuanced scale, identifying holistic investments for Stripe as well as specific needs for users. Represent Terminal and Stripe in external forums like  front of users: directly engaging in product discovery and roadmapping conversations.
• Set a motivating multi-year vision and then break it down into measurable, meaningful milestones for the Terminal Enterprise team. This includes creating buy-in, crafting roadmaps and OKRs, and navigating trade-offs
• Engage with various teams  at Stripe like product partnerships, product marketing, partner marketing, product legal and vertical industry teams to collaborate on user and partner needs, industry events, and GTM motions. 

We’re looking for someone who has:

• 6+ years of product management experience or equivalent
• Experience working on B2B products, ideally with a track record of building for external users 
• Technically adept systems thinker, ideally with an engineering degree strongly preferred.
• Great interpersonal skills and strong verbal and written communication. You can make complex concepts accessible with clear communication.

Nice to haves:

• Demonstrated success and strong execution track record in building payment products 

Overview

Instacart's Customer Success team partners with retailers to bring Caper's in-store AI solutions—such as smart carts and computer vision–powered experiences—to life at scale. As a Senior Customer Success Manager, you will drive measurable outcomes for our retail partners, from pilot to nationwide rollout, ensuring stores, shoppers, and operators see tangible value every day.

In this role, you will serve as a trusted advisor to retail leaders while collaborating cross-functionally with product, engineering, and sales. You will help shape how Instacart and Caper deliver operational excellence in stores, champion the voice of the customer, and contribute to strategic growth. This role is remote across the U.S. and Canada and includes periodic travel for store visits, pilots, and partner meetings.

About the Job

• Own a portfolio of enterprise retail accounts using Caper's in-store AI solutions; build strong relationships with retailer stakeholders to drive adoption, expansion, and renewals.
• Serve as a trusted advisor to retail managers, directors, and cross-functional counterparts, providing strategic guidance on store operations, change management, and value realization.
• Support end-to-end deployments—from pilot design through regional or nationwide scale—partnering with product, engineering, sales, and field operations; contribute to success metrics, milestones, and risk mitigation plans.
• Maintain and refine playbooks, health scoring, and QBR cadences; forecast account health and surface voice-of-customer insights that inform product roadmaps and prioritization.
• Lead resolution of cross-functional escalations spanning hardware, software, and store operations; contribute to post-mortems and implement preventative improvements.
• Quantify ROI (e.g., labor savings, throughput, basket size) and present outcomes to retailer stakeholders; support multi-year commercial strategies and expansion conversations.
• Travel up to 30% for onsite store visits, pilot support, and partner meetings as needed.

About You

Minimum Qualifications

• 6+ years of experience in Customer Success, Account Management, or Consulting for B2B technology, with 3+ years supporting enterprise retail clients.
• Proven track record managing executive relationships and renewals for strategic accounts with significant annual contract value.
• Hands-on experience delivering or supporting in-store retail technology (e.g., POS, computer vision, smart carts, self-checkout, IoT) across multiple locations.
• Demonstrated success contributing to complex rollouts and programs, including pilot support, change management, and store operations readiness.
• Proficiency with CRM and success tooling (e.g., Salesforce, Gainsight) to manage health, forecasting, and QBRs.
• Bachelor's degree in Business, Engineering, Operations, or related field, or equivalent practical experience.
• Willingness to travel up to 30% within North America.

Preferred Qualifications

• Experience with AI/ML or computer vision products in a retail environment.
• Background supporting hardware–software deployments and coordinating with field services or store operations teams.
• Analytical fluency with tools like Looker or Tableau; SQL proficiency to build/interpret dashboards and quantify ROI.
• Experience supporting programs scaling from pilot to 50+ store deployments and contributing to enterprise change management.
• Commercial awareness across renewals, SOWs, and expansion conversations; comfort presenting to Director-level stakeholders.
• Track record contributing to product and engineering roadmap conversations via structured voice-of-customer feedback.

#LI-Remote

Overview

Instacart's Customer Success team partners with retailers to bring Caper's in-store AI solutions—such as smart carts and computer vision–powered experiences—to life at scale. As a Senior Customer Success Manager, you will drive measurable outcomes for our retail partners, from pilot to nationwide rollout, ensuring stores, shoppers, and operators see tangible value every day.

In this role, you will serve as a trusted advisor to retail leaders while collaborating cross-functionally with product, engineering, and sales. You will help shape how Instacart and Caper deliver operational excellence in stores, champion the voice of the customer, and contribute to strategic growth. This role is remote across the U.S. and Canada and includes periodic travel for store visits, pilots, and partner meetings.

About the Job

• Own a portfolio of enterprise retail accounts using Caper's in-store AI solutions; build strong relationships with retailer stakeholders to drive adoption, expansion, and renewals.
• Serve as a trusted advisor to retail managers, directors, and cross-functional counterparts, providing strategic guidance on store operations, change management, and value realization.
• Support end-to-end deployments—from pilot design through regional or nationwide scale—partnering with product, engineering, sales, and field operations; contribute to success metrics, milestones, and risk mitigation plans.
• Maintain and refine playbooks, health scoring, and QBR cadences; forecast account health and surface voice-of-customer insights that inform product roadmaps and prioritization.
• Lead resolution of cross-functional escalations spanning hardware, software, and store operations; contribute to post-mortems and implement preventative improvements.
• Quantify ROI (e.g., labor savings, throughput, basket size) and present outcomes to retailer stakeholders; support multi-year commercial strategies and expansion conversations.
• Travel up to 30% for onsite store visits, pilot support, and partner meetings as needed.

About You

Minimum Qualifications

• 6+ years of experience in Customer Success, Account Management, or Consulting for B2B technology, with 3+ years supporting enterprise retail clients.
• Proven track record managing executive relationships and renewals for strategic accounts with significant annual contract value.
• Hands-on experience delivering or supporting in-store retail technology (e.g., POS, computer vision, smart carts, self-checkout, IoT) across multiple locations.
• Demonstrated success contributing to complex rollouts and programs, including pilot support, change management, and store operations readiness.
• Proficiency with CRM and success tooling (e.g., Salesforce, Gainsight) to manage health, forecasting, and QBRs.
• Bachelor's degree in Business, Engineering, Operations, or related field, or equivalent practical experience.
• Willingness to travel up to 30% within North America.

Preferred Qualifications

• Experience with AI/ML or computer vision products in a retail environment.
• Background supporting hardware–software deployments and coordinating with field services or store operations teams.
• Analytical fluency with tools like Looker or Tableau; SQL proficiency to build/interpret dashboards and quantify ROI.
• Experience supporting programs scaling from pilot to 50+ store deployments and contributing to enterprise change management.
• Commercial awareness across renewals, SOWs, and expansion conversations; comfort presenting to Director-level stakeholders.
• Track record contributing to product and engineering roadmap conversations via structured voice-of-customer feedback.

#LI-Remote

Overview

The Enterprise AI Pod is a forward-deployed, field-first unit within Instacart's Enterprise Solutions team — purpose-built to take the Instacart Intelligence Platform to market with B2B retail and CPG partners. As an AI Field Consultant, you bring the deep vertical expertise in grocery retail and CPG that makes the pod credible in the field — earning trust at every level of a partner organization, from analyst to executive, and translating what you hear into AI use cases R&D can build and partners will actually adopt. This is a small, senior, cross-functional pod operating at the intersection of discovery, co-creation, and change management — early, defining the playbook as we go, and looking for people who are energized by that.

About the Job 

• Be the domain credibility of the pod. You know grocery retail and CPG — merchandising, supply chain, store ops, trade, e-commerce — well enough to walk into any room at any level and earn it immediately. As the pod scales, you'll deepen into a vertical and become Instacart's sharpest expert in that space.
• Get to the real problem. Embed with partner teams to identify where agentic AI will actually move the business — not just what's technically possible, but what will change how operators work day to day. Translate those problems into AI-solvable use cases the pod can build against.
• Lead discovery and requirements. Run structured workshops at partner sites, surface and prioritize the use case map, and turn field learnings into clear inputs for the pod and R&D. You're the bridge between what partners need and what gets built.
• Show, don't just tell. Lead hands-on demos and platform walkthroughs tailored to the partner's specific workflows — making abstract AI capability concrete and compelling in the room. The ability to demonstrate the art of the possible is as important as the ability to articulate it.
• Own adoption. Drive the change management that makes deployments stick — new operating cadences, workflow redesigns, user training. Success is measured by whether team behavior changes, not whether software ships.
• This is a field-first role. Travel is a core part of the job — expect to be on-site at partner locations regularly, potentially 50%+ of the time. If you do your best work embedded with a team rather than behind a desk, you'll thrive here.

About You

Minimum Qualifications

• 10+ years of layered experience — vertical industry expertise inside grocery retail or CPG, B2B consulting experience translating domain knowledge into business solutions, and ideally time at a technology or AI company where you've seen how platforms are built and sold.
• Deep domain fluency across at least one grocery vertical — merchandising, supply chain, store ops, ecommerce, trade marketing, or CPG — sufficient to earn the trust of a category manager, VP of supply chain, or CPG trade lead from the first conversation.
• Demonstrated ability to run consultative discovery with senior enterprise stakeholders and translate findings into clear, structured requirements.
• Experience leading organizational change management — training, workflow redesign, and embedding new operating cadences with business teams.
• Exceptional communication and executive presence — comfortable presenting to C-suite and operational audiences alike, with comfort operating in ambiguous, greenfield environments.
• Proficiency in BI and analytics tools (Tableau, Looker, Power BI) and workshop facilitation tools (Miro, Lucidspark) — you need to know what you're displacing or augmenting and how to map what replaces it.
• Bachelor's degree in Business, Engineering, Operations, or related field, or equivalent practical experience.
• Willingness to travel ~50% within North America.

Preferred Qualifications

• Familiarity with AI and ML concepts — including LLMs and agentic systems — sufficient to connect platform capabilities with partner workflow needs. Partners will reference these, and you need to be conversant enough to contextualize where Instacart's platform fits.
• Exposure to agentic AI systems, RAG pipelines, or LLM-based product development.
• Experience working within systems partners actually run: Snowflake (dominant in grocery/CPG analytics), ERP platforms (SAP, Oracle), TPM/TPO tools, and POS systems.
• Track record contributing to product and engineering roadmap conversations via structured voice-of-customer feedback.
• Strength using data and storytelling to influence decisions and secure investment in operational improvements.
• Prior work in a forward-deployed, embedded, or startup environment.

#LI-Remote

Overview

About the Role - We are currently interviewing Strategic Partner Manager candidates for our Retail Team to manage retailers who have signed on to join the platform. In this role, you will have responsibilities including, but not limited to, driving key business insights and recommending scalable growth strategies, implementing new operational processes, managing client needs, project and program managing key internal and external stakeholders and selling new offerings and opportunities.

About the Team - You’ll join the Retail Business Development team, a pivotal group within Instacart that spearheads the development and deepening of our partnerships with retailers across North America. This team's innovative strategies and dynamic industry relationships directly contribute to the shaping of our market presence and commercial success.

About the Job 

• Launch new partners, and manage relationships with existing Instacart retail partners
• Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context
• Develop strategic plans to meet retail partners’ needs
• Work with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines
• Lead launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations
• Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
• Establish processes and reporting to help streamline the team’s operations and add value to retailer relationships
• Devise strategies to help retail partners grow their business on Instacart
• Engage, educate, collaborate, and problem solve with external partners at all levels of the organization

About You

Minimum Qualifications

• 5-7 years previous account management experience; MBA preferred, but not required
• Excellent communication skills with the ability to distill complex issues
• Experience with large data sets and ability to extract business insights from analysis
• Strong analytical skills
• Comfort with ambiguity and a rapidly evolving business landscape
• Solid stakeholder management skills, both for internal and external stakeholders
• Quick communication response times
• Ability to manage across functions and present to leadership
• Creative and structured problem-solver

Preferred Qualifications

• Experience in negotiating sophisticated deals with retail, CPG or other commerce based partnerships to drive revenue
• High level of overall business acumen and understanding of a variety of partner business models.
• Inventive self-starter and creative problem solver who can manage multiple time-sensitive projects simultaneously and hit deliverables with minimal direction
• Outstanding deck and presentation skills and ability to create succinct and structured presentations capable of engaging executive-level stakeholders.
• Excellent project management, communication, and analytical skills
• Thrives in ambiguity and can chart a course with limited direction

Who We Are 

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.  

We’ve Got You Covered 

• Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.  
• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.  
• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.  
• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.  
• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.  When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.  
• Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. 

The Job: HR Business Partner 

National Money Mart is hiring an HR Business Partner to support part of our Canadian and US store network.

Reporting to the Human Resources Manager, the HR Business Partner operates as a strategic and consultative partner to employees and management in the retail stores. The HRBP supports all aspects of the employee lifecycle, including key areas such as recruitment, employee relations, performance and talent management, change management and organizational effectiveness.

We are looking for an experienced HR Business Partner who has a demonstrated ability to operate effectively in a remote environment. The ideal candidate has employee relations experience and the foundational HR knowledge to fulfill the responsibilities of this role, which are as follows:

What You’ll Do:

Recruitment

• Assists with managing job ads through the Greenhouse Applicant Tracking System (ATS)
• Partners with leaders to develop sourcing plans for geographic areas with difficult to fill roles
• Reviews key metrics with managers and informs sourcing plans with our advertising partner

Employee Relations

• Act as primary HR contact to the employees and managers within assigned business line to ensure they are receiving appropriate support and follow-up.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Conducts effective, thorough and objective workplace investigations; ensures appropriate response related to Health and Safety, Hotline complaints etc.; involve/escalate as required.
• Manages and resolves complex employee relation issues and addresses third party claims.
• Consults regularly with management and provides guidance where appropriate, including HR policy guidance and interpretation.
• Works in conjunction with managers to make termination decisions and execute.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Support engagement initiatives, including employee surveys and focus groups to measure employee satisfaction and engagement.
• Provides employment verification documentation and other various administrative support, where required.

Performance and Talent Management

• Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions).
• Coaches, assists, consults with performance and development decisions (Performance Improvement Plans, Progressive Discipline, Development plans and programs).
• Consults on all promotions within area of responsibility and provides comp recommendations/guidelines.
• Develops contract terms for new hires, promotions and transfers.
• Partners with management to execute the company Performance Management cycles throughout the year.
• Provide reporting to managers to assist in execution and accountability for performance processes.

Change Management and Organizational Effectiveness

• In partnership with business leaders, provides guidance and input on business unit restructures, workforce planning and succession planning.
• Monitors and provides reporting to business leaders monthly for key HR metrics (e.g. turnover; recruiting effectiveness; headcount; etc.) to assist the leaders in managing their areas.
• Analyzes trends and metrics in partnership with the HR leadership team to develop solutions, programs and policies.
• Support internal communication strategies around change/transformation initiatives.

What You’ll Bring to the Table:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• High degree of integrity and confidentiality
• Ability to manage workload and multitask in a fast-paced environment with changing priorities
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient Microsoft Office Suite
• Experience using Applicant Tracking and HRIS systems

Education + Experience:

• Minimum of 5+ years of experience resolving complex employee relations issues
• Experience effectively operating in a remote environment
• Experience working in the retail industry supporting a multi store operation, preferred
• Experience working in consumer lending, preferred
• Bachelor’s Degree in Human Resources preferred, or relevant experience
• Human Resources certification preferred

Ready to make an impact? If you’re excited to bring your skills to a company that’s changing the game, we’d love to have you onboard. Apply today and let’s build the future of MFSG, together!

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between C$ 75,000 to C$ 90,000. 

Qui nous sommes 

À Momentum Financial Services Group (MFSG), nous aidons les gens à aller de l’avant en repensant l’accès à l’argent pour les personnes qui en ont besoin le plus. Notre équipe, riche de plus de 40 ans d’expérience, est à l’origine de Money Mart, le plus grand réseau de succursales non bancaires au Canada, chef de file en solutions financières pour les collectivités mal desservies.

Prêts à court terme, transferts d’argent, cartes prépayées : nous proposons les produits, la technologie et les opérations qui permettent à plus d’un million de clients par an de disposer des fonds dont ils ont besoin, au bon moment.

Les équipes et services de MFSG œuvrent de concert à créer quelque chose qui les dépasse : des solutions sans entraves grâce auxquelles les gens ont accès à des fonds qu’ils n’obtiendraient peut-être pas ailleurs. Qu’il s’agisse de résoudre des problèmes, de développer des systèmes ou de mettre au point des stratégies, votre travail aide concrètement de vraies personnes.  

Nous avons ce qu’il vous faut 

• Philosophie de rémunération : simplement dit, nous visons à être en phase avec le marché. Nous vérifions régulièrement les normes du secteur pour voir à ce que la rémunération globale que nous proposons soit compétitive et équitable. Cet engagement nous aide à attirer et à fidéliser des personnes talentueuses qui ont le même objectif.  
• Prime annuelle discrétionnaire : ayez l’occasion de toucher une prime discrétionnaire en fonction de votre rendement et de la réussite de l’entreprise.  
• Avantages sociaux complets : nos avantages sociaux comprennent un régime de soins médicaux et un régime d’assurance soins dentaires dont les primes sont entièrement prises en charge. Nous proposons aussi un programme d’aide aux employés pour favoriser votre bien-être mental et fournir des ressources en cas de difficultés personnelles.  
• Régimes de retraite : planifiez votre avenir à long terme grâce à nos options d’épargne-retraite fiables.  
• Milieu de travail hybride : notre milieu de travail hybride, qui propose un équilibre entre le travail à distance et sur place, offre le meilleur des deux mondes. Sur place, au siège social de l’entreprise, vous évoluerez dans une atmosphère détendue et collaborative. Y sont à votre disposition des salles de discussion pour faire des séances de remue-méninges et se détendre, ainsi qu’une variété de collations pour vous donner de l’énergie toute la journée durant.  
• Avantages indirects et récompenses : faites-vous rembourser des droits de scolarité et des frais de perfectionnement professionnel, profitez de réductions sur la plateforme Perkopolis et participez à nos programmes de récompenses et de reconnaissance pour souligner votre apport. 

Le poste : partenaire RH 

National Money Mart est à la recherche d’un.e. partenaire d'affaires en RH pour soutenir pour soutenir une partie de notre réseau de magasins au Canada et aux États-Unis.

Relevant du gestionnaire des ressources humaines, le partenaire d'affaires des RH fonctionne comme un partenaire stratégique et consultatif pour les employés et la direction des magasins de détail. Le PBRH prend en charge tous les aspects du cycle de vie des employés, y compris des domaines clés tels que le recrutement, les relations avec les employés, la gestion du rendement et des talents, la gestion du changement et l'efficacité organisationnelle.

Nous recherchons un partenaire d'affaires RH expérimenté qui a une capacité démontrée à fonctionner efficacement dans un environnement distant. Le candidat idéal possède de l'expérience en relations avec les employés et les connaissances de base en RH pour s'acquitter des responsabilités de ce rôle, qui sont les suivantes :

Tâches :

Recrutement

• Aide à la gestion des offres d’emploi à l’aide du système de suivi des candidatures Greenhouse (ATS)
• S'associe à des dirigeants pour élaborer des plans d'approvisionnement pour les régions géographiques où les rôles sont difficiles à pourvoir
• Examine les mesures clés avec les gestionnaires et informe les plans d'approvisionnement avec notre partenaire publicitaire

Relations avec les employés

• Agir à titre de personne-ressource principale des RH auprès des employés et des gestionnaires au sein du secteur d'activité assigné pour s'assurer qu'ils reçoivent un soutien et un suivi appropriés.
• Maintient une connaissance approfondie des exigences légales liées à la gestion quotidienne des employés, à la réduction des risques juridiques et à la conformité réglementaire. S'associe au service juridique au besoin.
• Mène des enquêtes efficaces, approfondies et objectives en milieu de travail ; assure une réponse appropriée en matière de santé et de sécurité, aux plaintes relatives à la ligne d'assistance téléphonique, etc. ; impliquer / escalader au besoin.
• Gère et résout les problèmes complexes liés aux relations avec les employés et traite les réclamations de tiers.
• Consulter régulièrement la direction et lui fournir des conseils, s'il y a lieu, y compris des directives et des interprétations en matière de politiques sur les RH.
• Travaille en collaboration avec les gestionnaires pour prendre des décisions de cessation d'emploi et exécuter.
• Travaille en étroite collaboration avec la direction et les employés pour améliorer les relations de travail, renforcer le moral et accroître la productivité et le maintien en poste.
• Appuyer les initiatives de mobilisation, y compris les sondages auprès des employés et les groupes de discussion pour mesurer la satisfaction et l'engagement des employés.
• Fournit des documents de vérification de l'emploi et d'autres divers soutiens administratifs, au besoin.

Gestion du rendement et des talents

• Fournit des conseils quotidiens en matière de gestion du rendement à la direction (p. ex. encadrement, counseling, perfectionnement professionnel, mesures disciplinaires).
• Encadrer, aider, consulter les décisions en matière de rendement et de perfectionnement (plans d'amélioration du rendement, discipline progressive, plans et programmes de perfectionnement).
• Consulter sur toutes les promotions dans le domaine de responsabilité et fournit des recommandations / lignes directrices comp.
• Élaborer des modalités contractuelles pour les nouvelles embauches, les promotions et les mutations.
• S'associe à la direction pour exécuter les cycles de gestion du rendement de l'entreprise tout au long de l'année.
• Fournir des rapports aux gestionnaires pour les aider à exécuter et à rendre compte des processus de rendement.

Gestion du changement et efficacité organisationnelle

• En partenariat avec des chefs d'entreprise, fournir des conseils et des commentaires sur la restructuration des unités d'affaires, la planification de l'effectif et la planification de la relève.
• Surveiller et fournir des rapports mensuels aux chefs d'entreprise pour les mesures clés des RH (p. ex. roulement, efficacité du recrutement, effectifs, etc.) afin d'aider les dirigeants à gérer leurs secteurs.
• Analyser les tendances et les mesures en partenariat avec l'équipe de direction des RH pour élaborer des solutions, des programmes et des politiques.
• Appuyer les stratégies de communication interne concernant les initiatives de changement et de transformation.

Exigences :

• Le français couramment bilingue est requis (écrit et verbal)
• Excellentes compétences en communication verbale et écrite
• Excellentes compétences interpersonnelles et de service à la clientèle
• Excellentes compétences organisationnelles et souci du détail
• Haut degré d'intégrité et de confidentialité
• Capacité de gérer la charge de travail et le multitâche dans un environnement au rythme rapide avec des priorités changeantes
• Capacité de comprendre, d'interpréter et d'appliquer les articles appropriés des lois, des lignes directrices, des règlements, des ordonnances et des politiques applicables.
• Capacité d'acquérir une compréhension approfondie de la hiérarchie, des emplois, des qualifications, des pratiques de rémunération et des pratiques administratives liées à ces facteurs de l'organisation
• Excellentes compétences en gestion du temps avec une capacité éprouvée à respecter les délais
• Solides compétences analytiques et de résolution de problèmes
• Suite Microsoft Office compétente
• Expérience de l'utilisation des systèmes de suivi des demandeurs et de SIRH

Formation et expérience :

• Minimum de 5 ans d'expérience dans la résolution de problèmes complexes de relations avec les employés
• Expérience de l'exploitation efficace dans un environnement distant
• Expérience de travail dans l'industrie de la vente au détail en soutenant une opération multi-magasins, de préférence
• Expérience de travail dans le prêt à la consommation, de préférence
• Baccalauréat en ressources humaines préféré, ou une expérience pertinente
• Certification des ressources humaines préférée

Ce poste vous intéresse? Si vous êtes enthousiaste à l’idée de mettre vos compétences au service d’une entreprise qui changer la donne, nous serions ravis de vous accueillir parmi nous. Posez votre candidature dès aujourd’hui et construisons ensemble l’avenir de MFSG!

Our Professional Services team is the leading provider in the Sales Performance Management space. We are a dynamic group of consultants, architects, and project managers who take pride in helping our clients get the most out of Varicent products by implementing solutions that meet their unique business and technical needs. Joining our practice means becoming part of a team that’s bold enough to chase experiences - like building, designing maintaining scalable compensation models for our customers, using Artificial Intelligence, captivating Visualizations, and unique and cutting-edge DB concepts. The Professional Services team at Varicent is committed to diversity, equity, and inclusion, and believes in the value of different experiences, perspectives, and voices.
In this role, you will work closely with our clients in many industries such as Financial Services, High Tech, Banking, Manufacturing, Retail, and Insurance to identify requirements all the way to the deploy phase for Sales Performance Management (SPM) solutions to meet their business and technical needs.

What You’ll Do:

· Use industry experience to gather and document business requirements and translate them into technical specifications
· Oversight of the project team and the project implementation/delivery
· Consume and analyze large amounts of data
· Ensure all deliverables arrive in good order, on time, and fulfil customers’ requirements as per project timelines and budget
· Communicate project progress to both internal and external stakeholders
· Author complete business and design documentation that leads to sign off
· Collaborate with our cross functional team to achieve sustainable project and product growth
· Provide accurate effort estimates for work to be completed and hold yourself accountable for the delivery.
· Support and mentor the development of junior consultants
· Enable your customers to effectively use and maintain the Varicent solution
· Design and build flexible and scalable compensation models using established proven practices
· Create elegant and accurate reports, workflows, and dashboards in Varicent
· Develop Extract/Transform/Load (ETL) processes for data preparation
·Identify areas that could impact other Varicent products throughout an implementation
· Document and communicate project status regularly to the Project Management team
· Coordinate and communicate with the customer’s project manager and project resources
· Guide customers towards proven / recommended approaches to satisfying their business needs
·Understand the product road map
· Travel to client sites domestically or internationally
·You will be key contributor for successful project delivery. From discovery to project completion, you will lead project teams to execute and guide our clients through their implementation experience.
·You will lead large-scale multi phase complex projects through entire implementation life cycle.

Success Outcomes:

Within 1 - 3 months, you will:

· Participate in new hire training, bootcamp
· Orient yourself with Varicent delivery methodology and key deliverables
· Have a good overview of the market, the customers, and the user personas
· Be engaged on a full-time project
· Increase familiarity with the Sales Planning product
· Complete build and configuration of intermediate or advanced deliverables within a project with quality against project timelines
· Participate in the Test phase of a project to diagnose and resolve defects

Within 6 months, you will:

· Lead medium-to-large scale implementation projects
· Participate in knowledge-sharing sessions within your immediate and broader teams
· Mentor new hires on product implementation and project methodology
· Stay up to date on product improvements
· Provide accurate effort estimates for work to be completed and hold yourself and your team accountable for the delivery.
·articulate key differences between various product capabilities and provide best practice guidance to team and customers
·Understand and communicate upstream or down stream impacts on platform projects

Within 1 year, you will:

· Prescriptively guide customers toward recommended approaches to satisfy requirements
· Provide governance and quality control over delivered work by yourself and other team members
· Present a project success presentation to the larger Professional Services organization
· Demonstrate the success of your work through customer feedback and internal feedback
· Become a subject matter expert in several aspects of Varicent ICM
· Provide accurate product feedback to Project Management teams

Skills
Mandatory:
• Bachelor’s Degree or higher in Business, Finance, Economics, Engineering, Computer Science, or a related field
• 5+ years of experience in Sales Operations, Revenue Operations, or Incentive Compensation Management
• Strong understanding of go-to-market strategies, sales processes, and compensation plan design
• Hands-on experience with CRM, ERP, or sales compensation tools (e.g., Salesforce, SAP, Oracle, Xactly, Callidus, Anaplan, or Varicent)
• Strong analytical skills and comfort working with large, complex data sets
• Excellent communication and storytelling skills to translate business needs into technical requirements and vice versa
• Customer-centric mindset with demonstrated experience supporting cross-functional stakeholders (Sales, Finance, HR, IT)
• Proven ability to work independently and manage competing priorities in fast-paced environments
Preferred:
• High energy with a drive to succeed
• Ability to adapt to evolving and changing processes
• Additional languages with working proficiency (with preference for French, German, Spanish)
• Proficiency with query-based languages (e.g., SQL) and relational databases

The expected base salary range for this role is $110,500 - $145,050* CAD, and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience, skills, designations, and market conditions.

This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

About the Revenue team 

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills. 

This role oversees a portfolio of Affirm’s strategic accounts with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications.

What You'll Do

• Act as a SME and team lead across omni-retail for best practices on managing accounts, driving outcomes and building relationships.
  
  
• You will oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
  
  
• You will lead and execute account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
  
  
• You will analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
  
  
• You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
  
  
• Manage customer health to ensure overall customer satisfaction and business results.
  
  
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants.

What We Look For

• Bachelor’s degree with 6-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact.
  
  
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
  
  
• Strong written and verbal communication skills, including the ability to give compelling presentations.
  
  
• Experience in leading cross-functional projects with a high attention to detail.
  
  
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
  
  
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
  
  
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred.
  
  
• Comfortable using Salesforce and standard BI tools.

Base Pay Grade - K
Equity Grade - 6

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $175,000 - $237,500
USA On Target Earnings (all other U.S. states) per year: $155,000 - $217,500

Please note that visa sponsorship is not available for this position.

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