Position Summary

The Instructional Designer is a key member of IEM's Talent Development function, responsible for designing, developing, and continuously improving engaging and effective learning experiences that support organizational goals and drive measurable performance outcomes across our operations.

Working in close partnership with subject matter experts (SMEs), Production, Engineering, Quality, and operational leadership, the Instructional Designer translates complex technical and operational content into high-quality learning solutions — including e-learning modules, instructor-led training materials, job aids, assessments, and multimedia content — delivered across online, in-person, and hybrid formats.

The ideal candidate brings a strong foundation in instructional design methodology, hands-on experience with modern authoring and multimedia tools, and the ability to manage multiple projects simultaneously in a fast-paced manufacturing environment. This individual is a creative problem-solver who is passionate about learner experience, data-driven improvement, and building a world-class TD function at IEM.

Key Responsibilities

Conduct Learning Needs Analysis Partner with the Learning Program Managers, SMEs, and operational stakeholders to identify performance gaps, assess training needs, and define clear, measurable learning objectives. Lead SME intake calls and discovery sessions to gather the technical and operational content required to develop accurate, relevant training solutions.

Design Instructional Strategies Apply proven instructional design methodologies — including ADDIE, SAM, and Bloom's Taxonomy — to develop learner-centered instructional strategies that address specific learning objectives and align with IEM's business goals. Design for multiple modalities including instructor-led, e-learning, and blended learning formats.

Develop Engaging Learning Content Create high-quality, multimedia learning experiences using industry-standard authoring and production tools, including Articulate 360, Synthesia, DeepHow, and MS Office. Develop a full range of learning materials including e-learning modules, facilitator guides, participant handouts, job aids, competency assessments, and video-based learning content. Utilize audio-visual equipment (camera, gimbal, noise-canceling microphone, iPad) to produce professional-grade video demonstrations and recordings.

Facilitate Train-the-Trainer Sessions Design and deliver Train-the-Trainer programs to equip TD Training Specialists and subject matter experts with the skills, materials, and confidence needed to deliver training effectively and consistently across all facilities.

Evaluate & Continuously Improve Learning Solutions Implement robust evaluation strategies — including knowledge checks, skills assessments, and performance metrics — to measure learning outcomes and program effectiveness. Leverage learner feedback, quality data, and business performance indicators to continuously refine and improve content and delivery methods.

Manage LMS & Learning Technology Utilize the Learning Management System (LMS) to build, deploy, track, and report on training programs. Maintain accurate course libraries, learner records, and completion data in support of operational and audit requirements.

Lead Project Management & Cross-Functional Collaboration Manage multiple instructional design projects simultaneously, ensuring on-time delivery, quality standards, and alignment with organizational priorities. Collaborate with cross-functional teams across U.S. and Canadian facilities to ensure learning solutions are consistent, scalable, and operationally relevant.

Supervision of Personnel

• This role will not be responsible for supervision/management of other people.

Qualifications

Required

• Bachelors level degree or equivalent in Instructional Design, Educational Technology, Adult Education, Communications, or a related field — or equivalent combination of formal training and professional experience.
• 2+ years of experience in instructional design, curriculum development, or a related L&D role.
• Demonstrated proficiency with e-learning authoring tools such as Articulate 360, DeepHow, Synthesia, or equivalent platforms.
• Working knowledge of instructional design models and frameworks including ADDIE, SAM, and Bloom's Taxonomy.
• Experience developing a range of learning materials including e-learning modules, facilitator guides, job aids, and competency assessments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills in English, with the ability to present and explain instructional design concepts clearly to SMEs, stakeholders, and operational leaders.
• Ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
• Ability to work on-site, with travel as required.

Preferred

• 3+ years of experience in instructional design, with a portfolio demonstrating a range of learning solutions across multiple modalities.
• Experience in a manufacturing or industrial environment.
• Proficiency in graphic design and multimedia production tools such as Adobe Creative Suite, Canva, or Vyond.
• Experience operating audio-visual production equipment including cameras, gimbals, and professional microphones.
• Familiarity with LMS platforms for course deployment, learner tracking, and reporting.
• Knowledge of adult learning principles and learner experience (LX) design best practices.
• Professional certification in instructional design or L&D (e.g., ATD CPTD, IDOL Academy, or equivalent).

Physical Demands

• Primarily required to sit for extended periods of desk-based work including instructional design, content development, and LMS administration (estimated 70–80% of working time).
• Regularly required to stand, walk, and move throughout office and production floor environments during SME sessions, video production, and training observations (estimated 20–30% of working time).
• Occasionally required to set up, operate, and transport audio-visual production equipment including cameras, tripods, gimbals, and related accessories.
• Must be able to occasionally lift, carry, or move equipment or training materials weighing up to 25 lbs. (approx. 11 kg).
• Requires prolonged close visual acuity for extended periods, including screen-based content development, video editing, and detailed review of training materials.
• Must be able to wear required personal protective equipment (PPE) when present on the production floor, including safety glasses, hearing protection, and safety footwear.

Location

• The position is fully onsite role in our Surrey, British Columbia facilities; but may require up to 10% travel to IEM facilities and occasional international travel to the United States.
• This position is not available for California residents.

Compensation: The hourly pay range for this position is C$ 39.00 - 50.00 

Technical Enablement Specialist

Reports To: VP, Services

Location: Montreal, QC /(Hybrid: work from home or the office, your choice)

About us

Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.

About the role

The Technical Enablement Specialist, part of the Services Department, is a critical, multi-faceted role responsible for accelerating business growth and operational efficiency by bridging product gaps through custom technical solutions. This individual leverages deep expertise in APIs, scripting, and development to build bespoke client integrations, deploy non-productizable applications, automate internal service processes, and lead technical training initiatives across Broadsign, directly impacting customer success and internal team scalability.

What to expect

Internal Training & Onboarding

• Curriculum Design: Develop and maintain a rigorous onboarding program for Services roles (Support Specialist, Technical Specialists, Product Specialists, Technical Account Managers and Programmatic Technical Specialists)
• Continuous Learning: Participate in Product review and lead "Level Up" sessions on new product features, advanced troubleshooting, and emerging industry trends.
• Knowledge Management: Maintain a searchable internal knowledge base to ensure technical "tribal knowledge" is documented and accessible.

External Training & Certification Program

• Certification Roadmap: Design and manage a tiered external certification program that validates the expertise of our partners and customers.
• Content Creation: Produce high-quality external-facing technical labs, video tutorials, and assessment exams.
• LMS Administration: Manage the Learning Management System (LMS) to track external user progress, badge issuance, and program ROI.

Services Strategy & Operational Efficiency

• Leadership Partnership: Collaborate with the VP/Directors of Services to pinpoint new service offerings or address existing operational shortcomings, thereby enabling the Services team to scale effectively in support of Broadsign's growth objectives.
• Process Optimization: Collaborate closely with the VP and Directors of Services to ensure all Services team members comply with and adhere to documented and maintained standard operating procedures (SOPs). You will also be responsible for documenting and maintaining SOPs.
• Data-Driven Enablement: Collaborate with the VP/Directors of Services to establish, define, and oversee key performance indicator (KPI) reporting for the Services team. This involves working with the internal Data Services team to develop and build the necessary reports.
• AI-Assistance Tool Optimization and Content Improvement: Monitor and analyze the performance of the customer-facing AI-Assistance tool. This involves reviewing customer feedback, defining necessary actions for improvement (e.g., enhancing efficiency and accuracy), and either creating new knowledge base articles or collaborating with the Product Documentation team to update and improve existing customer-facing content.

What you need to perform in this job

• Experience in the adtech industry
• 3-5+ years of experience in a technical role (Sales Engineer, Consultant,  Technical Trainer or Technical Enablement Specialist) 
• Proven track record of creating educational content that is engaging, not just informative. You know how to explain complex concepts to a beginner. As an international company, being able to use technology to provide multilingual content is essential.
• Successfully created and managed an external certification program, achieving a high rate of participation.
• Analyze business operations to identify inefficiencies, then define, implement, and/or oversee solutions for process improvements.
• Proficiency in utilizing Learning Management Systems (LMS) like Absorb LMS and Customer Relationship Management (CRM) tools like Salesforce is essential. Additionally, experience with content creation tools is required.
• Experience with Salesforce Agentforce or equivalent AI productivity tools is a significant plus.

What we bring to the table

• Retirement Savings: Group RRSP with a 50% employer matching up to 4% of your salary.
• Wellness: $500 annual Wellness fund for mental/physical health and office-related expenses.
• Comprehensive Benefits: Complete company insurance plan (health, dental, vision, travel) effective from day one (100% employer-paid). $500 annual Health Care Savings Account (HCSA) for additional health-related expenses.Unlimited access to the virtual healthcare platform (Telus Health).
• Paid Time Off: Minimum 3 weeks vacation, 5 floater days, 5 sick/personal days, and 2 volunteer days.
• Financial Perks: Transportation reimbursement for travel to a Broadsign office.
• Family Support: Parental leave salary supplement.
• Growth Opportunities: Training & development opportunities with a yearly budget to support professional growth, 3 paid training days per year.

At Broadsign, we value the varied social identities that make up our community. We recognize talent comes in different forms and encourage applications that reflect different backgrounds and experiences. Our promise is to be an inclusive employer and partner, open to learning, with thoughtful strategies and practices that amplify the different voices of our industry.

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and partners in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

Fluent English is required for this position in order to communicate with colleagues, clients and partners (or suppliers) located outside Quebec and to understand the technical and scientific documentation used in our industry

Summary: As a Customer Enablement Specialist/Customer Trainer at Andgo, you'll be pivotal in ensuring customers can fully leverage our platform by driving adoption and confidence. Reporting to the Director of Professional Services, you'll bridge implementation and sustained product value, focusing on delivering impactful training and enhancing change management practices to drive meaningful behaviour change and measurable adoption.

What you'll be doing:

• Deliver engaging virtual and onsite training sessions for a diverse range of audiences including senior leaders, HR teams, and frontline users.
• Adapt communication styles to suit different audiences and industry contexts.
• Connect product functionalities to operational outcomes in training, emphasizing both the "how" and "why" of the platform.
• Ensure training reflects real-world healthcare staffing scenarios.
• Design and maintain a library of enablement materials including LMS modules, videos, and scenario-driven walkthroughs.
• Establish standardized baseline training programs for consistent customer experiences.
• Develop industry-specific use cases and continuously refine content based on feedback and product updates.
• Apply change management principles to assess customer readiness and enhance the implementation experience.
• Monitor post-training metrics to identify at-risk users and improve adoption rates.
• Collaborate with cross-functional teams including Implementation, Customer Success, and Product teams to address adoption gaps.
• Participate in strategic customer conversations to understand long-term adoption trends and barriers.

What you bring to the team:

• 3+ years of experience in SaaS training, customer enablement, instructional design, or similar roles.
• Experience facilitating training in enterprise-scale environments.
• Experience leading change management.
• Exceptional written and verbal communication skills.
• Strong organizational abilities to manage competing priorities.
• Technical fluency with tools like Zoom, LMS platforms, and knowledge base systems.
• Calm, empathetic presence to support learners navigating operational changes.
• Ability to tailor communication to effectively engage diverse audiences.

Nice-to-Have:

• Experience in healthcare environments.
• Change Management Certification.
• Familiarity with enterprise scheduling systems such as UKG or Infor.
• Experience in union-governed environments.
• Exposure to HRIS or workforce management platforms.
• Knowledge of structured change management methodologies.

Work with us!

• Remote-Friendly: Work from anywhere in Canada.
• Health & Dental Benefits: Comprehensive health and dental coverage.
• Professional Development: Budget for professional development to help you grow in your career.
• Vacation: 4 weeks of vacation to recharge and relax.
• Statutory Holidays: 12 recognized statutory holidays + 2 flex days to use as needed.
• Flexible Hours: Flexible working hours to suit your lifestyle.
• 10% Time: Opportunity to work on side projects of your choosing.
• Home Office Setup: Budget to set up your home office.
• Great Team: Collaborative and supportive team members.
• Impact: Opportunity to make a significant impact in the healthcare industry.

 **If you feel like you might not possess all the qualities we are looking for, we still want to hear from you! We believe in growing talent and building a diverse team that values growth and personal development.**

About Us

Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time.

As a team we work best when we work closely together, and when ideas can be exchanged openly and honestly. We want our team to understand the “why” of the work they’re doing, and how it fits into the overall picture of Andgo as a product and business.

Andgo Culture

The culture at Andgo Systems is by D.E.S.I.G.N.

• Does the right thing. We are intentional in determining the right course of action. We do what’s right, not what’s easy, even when no one is looking.
• Exhibits a growth mindset. Andgo is a growth company. We invest in ourselves and seek knowledge to achieve this growth. What got us here is not going to get us there.
• Shows authentic self. We bring our whole selves to work. We have fun, support each other, and contribute positively to our shared culture. We are curious, not judgemental.
• Innovate & iterate. We thoughtfully experiment and push the boundary, knowing that even when we ‘fail’ it moves us forward.
• Good people help first. We add value to every interaction. We have a service-first mentality, whether it’s helping a co-worker or a customer. We listen empathetically.
• No ego. We give and receive feedback openly and honestly. We understand feedback is an important process of improvement and we are willing to change our views when presented with new information.

These shared core values are how we hire, review, reward, and recognize our team, so it’s important that you share these values in order to be a part of the Andgo team.

Position Summary/Objective:

The position ensures successful continues improvement of Riverside’s Food Safety and Quality Assurance System by providing leadership through strong knowledge and experience of managing food safety and quality incidents, conducting root cause analysis, risk assessment, CAPA program and meeting the food safety and quality targets. You will be responsible for initiatives to enhance the food safety and quality performance of products and processes within Riverside Natural Food Ltd. They are PASSIONATE about Riverside’s values and purpose, solving problems, food safety, quality (delighting our consumers) and always lead with a continuous improvement mindset.

Primary Responsibilities:

• Demonstrate and uphold Riverside Natural Food’s core values
• Manage (lead investigations, root cause analysis -RCA, collect or identify data that needs to be collected, etc.) food safety and Quality Incidents including consumer and customer complaints, product holds, internal non-conformances to ensure product safety and quality
• Take the OWNERSHIP on leading investigation and root cause analysis to identify possible issues affecting food safety and quality of the products and processes, place necessary products on hold in SAP systems
• Review and analyze data from food safety records and quality verification checks to identify trends and areas for improvement and implement corrective action
• Lead cross-functional teams in identifying opportunities for food safety and quality improvement by addressing root cause of issues, writing incident reports, and ensuring comprehensive action plans are implemented and completed to prevent future issues
• TEAMWORK and work closely with Production, Sanitation, Maintenance, Engineering, Facility, R&D and other relevant departments to implement and sustain food safety and quality improvement initiatives
• Ensure consistent execution of current Food Safety and Quality Management Programs, internal procedures and compliance with BRC requirements
• Establish, develop, implement and monitor food safety and quality improvement strategies, plans and KPIs aligned with organizational goals. Communicate and report improvement, progress and results to stakeholders to measure success
• Use statistical methods, data analysis and sampling plans to track and monitor product and process performances and capabilities affecting safety and quality and reduce defects and minimize inconsistencies. Identify upper and lower specifications limits to build run charts to monitor CTQs and CTPs. Understand the process to create and implement control charts for existing and new products working with R&D and production team.
• Develop, update, and implement improvement policies and procedures and Food safety and quality plan
• Identify training opportunities, train the trainer and ensure employees are trained in food safety and quality improvement methodologies and tools such as root cause and hazard analysis, risk assessment, corrective and preventive action development.
• Promote a culture of excellence and improvement awareness across the organization
• Develop innovative solutions to food safety and quality related issues and provide improvement reports on the status improvement projects to senior leadership.
• Comfortability working different shifts, when needed. 
• Keeps the work atmosphere FUN by keeping it light and welcoming
• Be a Riverside Brand Ambassador: Stay relentlessly close to our consumers and represent the brand in every interaction, decision, and deliverable. Bring the consumer voice into your work by protecting product quality, availability, and experience, acting early when standards slip, and delivering consistent value that earns trust, advocacy, and long-term brand love.
• Other duties, as assigned to support the execution of FSQA programs.

Reporting Relationship:

Reports directly to the plant FSQA Leader. Plant FSQA leaders report to corporate. There are no direct reports.

Education & Qualifications:

• or Diploma in Engineering, Food Science and technology, Chemistry, Microbiology, pharmaceutical and other related disciplines
• A minimum of 5 years of FSQA experience in food manufacturing and relevant food safety and quality programs in similar roles (Quality improvement, continues improvement, process improvement).
• Experience with highly automated food manufacturing lines for continues and batch processes.
• Strong understanding of hazards analysis, HACCP, GMPs, FM prevention, microbiology, pest control and other food safety related programs
• A minimum Lean Six Sigma- Green belt certification and experience in QI (quality improvement) focused environment. Demonstrated application on actual projects on production sites.
• Strong understanding of statistics, product sampling standards/programs and SPC and experience in SPC technologies such as Minitab
• Understanding and knowledge of commercialization processes, food safety and quality attributes and its impact
• Experience in investigation process, root cause analysis methodologies and corrective action plans (CAPA)

Skills & Abilities:

• Ability to be persuasive, assertive while also being collaborative with diverse TEAMS.
• Exceptional time management, organizational and implementation skills.
• Self-starter with a high level of initiative and ADAPTABILITY
• Strong interpersonal and communication skills with follow-through
• Analytical, with problem-identification and problem-solving capabilities, detail oriented.
• PASSIONATE and curious individuals with a positive attitude and desire to learn and
• Aptitude to exhibit, RESPECT and protect Riverside’s Core Values in a rapidly changing
• Be Bold & Courageous: Challenge the status quo, act with intent before conditions are perfect, and learn fast. Try new approaches, adjust quickly, and pursue win-win outcomes without compromising quality or trust.

Join Our Team of Elite In-Home Personal Trainers - Empower Lives through Fitness!

BENEFITS/PERKS

• Work-life balance: Design your own schedule and choose the clients you prefer to work with.
• Freedom to succeed: No non-compete agreements, giving you the flexibility to work where and when you want.
• Competitive rates: Earn $25 to $45 per hour, rewarding your skills and dedication.
• Bonuses and rewards: Enjoy retention bonuses, client referral bonuses, and trainer referral bonuses.
• Liability insurance: Your safety and peace of mind are our priority, with comprehensive coverage through the Svetness General Liability policy.
• Customer support team: Focus 100% on your clients' goals while our dedicated concierge handles client requests and scheduling changes.
• Education and growth: Access free ongoing education resources, including live education webinars, and receive ongoing manager support to elevate your expertise.
• Fitness equipment discounts: Enjoy a 30% discount on fitness equipment to enhance your training programs.
• Partner programs: Access to discounts to your favorite lifestyle brands (Meal Prep, Supplements, etc)
• Warm client base: We bring clients directly to you, eliminating the need for selling or marketing efforts.
• Svetness App: Utilize our free app to easily track client progress, manage communications, and enter measurements seamlessly.

RESPONSIBILITIES

The Certified Personal Trainer will be responsible for providing one-on-one and couples personalized fitness instruction in person to clients at their home, apartment gym or outside while encouraging them to reach their fitness goals. Responsibilities are as follows:

• Customize client workout programs developed from the Initial Assessment
• Utilize the Svetness Fitness App for all client sessions, including programming & session notes
• Demonstrate each exercise and ensure client is performing correctly with or without modifications
• Conduct client Reassessments every 4-6 weeks
• Maintain client session appointments through Svetness scheduling software
• Able to provide a flexible schedule to accommodate client appointments
• Able to commute to and from client sessions up to 45 minutes

QUALIFICATIONS

• Certified Personal Trainer: Accredited by NCCA, DEAC, or NBFE.
• CPR/AED Certification: Ensure clients' safety with up-to-date CPR/AED training.
• Education and experience: High school diploma or GED equivalent and 1-3 years of personal training experience.
• Strong communication skills: Effectively communicate verbally, in writing, and technically.
• Knowledgeable in nutrition: Possess a basic understanding of nutrition and healthy living practices.
• Fitness expertise: Familiarity with a variety of exercise equipment and personal training methods.
• Physical ability: Capable of lifting, pushing, pulling up to 50 lbs. and performing athletic calisthenics duties.
• Requirements for this position include the possession of personal basic training equipment to effectively assist clients in achieving their goals. It is important to note that clients may not always have access to the necessary equipment.
• Reliable form of transportation