The opportunity:

The role of the Manager Ocean Operations is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals, trucking providers and our clients. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global commerce so easy there will be more of it.

This role is designed to hire, train, and develop a team of motivated operations experts while strategically leading them through the complex world of freight forwarding.  You will work cross-functionally to navigate ambiguous challenges and establish a world-class operating team. At this stage in Flexport's journey, we understand that great leadership is what will help us achieve our goal. We also understand that great leaders have to learn how to balance tactical and adaptive responsibilities. A leader who is too tactical will squelch the creativity and motivation of their teams. A leader who is too adaptive will create a lot of wasted time and effort, which will also squelch the motivation of their teams. Your job as a leader is to create balance for those you manage.

Tactical Responsibilities:

As an Ocean Operations leader, you are an expert in executing the end-to-end movement of shipments within a regional network including FCL and LCL import and export shipments.

• You will hire, coach and build a 5 -10 person team responsible for the end-to-end movement of ocean freight shipments within a regional network (both imports and exports), including intermodal movements.
• You will personally represent Flexport’s value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.
• You will guard the “front line” in ensuring the highest standard of Flexport quality: the right processes and metrics are in place for shipments to move “on-time” and exceptions are resolved quickly and appropriately. You will be responsible for meeting internal KPIs and SLAs that demonstrate quality delivery.
• You will design a scalable operational infrastructure and procedures to ensure your team is delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them.
• As an Ocean team leader you will:
• Monitor regional vendor (e.g. carrier, trucker) performance and partner with Procurement on performance management initiatives.
• You will serve as the primary relationship manager for internal and external partners in your region such as shippers, terminals, carriers, container freight stations, customs brokers, truckers, the Customs team and the Ocean Operations team. You will be the primary point of contact for internal and external escalations.

Adaptive Responsibilities:

• You will work with gateway and global management to ensure the right metrics and data are in place to empower your regional team to deliver great performance.
• You will be responsible for monitoring and improving overall cost-to-serve while maintaining a high level of client satisfaction.
• You will help design and implement operational infrastructure and procedures in the team you oversee while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
• You will empower your team to prioritize and align on key initiatives, experiment with the best ways to drive growth and maintain high on-the-job motivation.
• You will be an active student, learning the skills of leadership which Flexport will strive to apprentice.
• You will work with Account Management to design and iterate on effective feedback loops to ensure client needs are met.
• You will act as a strategic consultant to your global counterparts, product & engineering and the operations excellence team on ocean supply chain operations and your regional gateway ocean or network operations strategy.

What you will need:

Experience:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• Minimum 7+ years of experience in logistics, freight forwarding, supply chain or ocean carrier operations.
• 2 to 3years of leadership experience
• Very good knowledge of ocean export & import rules & regulations in Cambodia
• Thorough understanding of both FCL and LCL business
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good communication of written and spoken English.Chinese is a plus.

Mindset: 

We’re looking for folks that have:

• Excitement to manage relations and create a best-in-class operational structure
• Demonstrated ability to lead teams in day-to-day execution and process improvement
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excellent communication, interpersonal and organizational skills
• Client service mindset - obsessed with client and squad happiness
• A mastery of internal and external communication
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• The desire to lead, train and develop up and coming industry talent

Skills:

• Coaching your colleagues
• Encouraging your team to improve how the team works
• Helping your team learn from their performance outcomes
• Inspiring your team
• Engaging a customer with empathy and without bias
• Pressure testing qualitative and quantitative work
• Building strategy through a customer viability lens
• Designing processes
• Leading difficult conversations 
• Forming hypothesis and developing experiments
• Communicating with structure (“A mastery of (internal) communication”)
• Managing time and commitments (“Next-level attention to detail”)
• Investigating and troubleshooting the customer’s problem
• Execute complex processes without missing adaptive opportunities
• Applying policy, process, and best practices
• Organizing, leading, and participating in meetings

Growth and development:

Skills you can advance in this role:

• All of the above +
• Leading your team’s adaptive performance process
• Setting a vision and theory of impact for a team
• Logos 1 consensus building
• Building consensus among people with strong, differing opinions
• Generating ideas by analyzing your competitors
• Diagnosing a client’s deeper needs
• Gathering qualitative and quantitative customer insight through experiments

What you will learn:

• How to work cross-functionally to execute quickly and build a new organization, optimizing for scale and efficiency
• How to motivate teams and lead performance in an ambiguous environment, research and implement operational hypotheses and inform the strategy of a newly built team.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the ocean industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Becoming a leader of leaders. You learn how to be a player-coach who apprentices team leaders on skill development.
• Deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You build processes and tools or lead webinars to amplify your knowledge.

THE ROLE:

Senior Manager, Sourcing - Soft Home (CN/SEA)

We are seeking an experienced Sourcing Manager specializing in Bedding to lead our sourcing efforts across China and Southeast Asia (SEA). In this role, you'll play a key part in building and managing supplier relationships to ensure our bedding products (such as premium down and premium down alt comforters, pillows, mattress pads and covers, etc.) meet Quince's high standards for quality, sustainability, and cost-efficiency. If you're passionate about ethical sourcing, vendor development, and optimizing supply chains in a fast-paced DTC environment, this is your opportunity to contribute to a brand that's redefining affordable luxury.

Key Responsibilities

• Develop and execute sourcing strategies for Bedding products, focusing on CN markets to identify, evaluate, and onboard new vendors while maintaining relationships with existing partners.
• Negotiate contracts, pricing, and terms with suppliers to achieve cost savings without compromising on quality, sustainability, or ethical standards.
• Collaborate with design, product development, and operations teams to manage product programs, from fabric/yarn selection to final production, ensuring timelines and specifications are met.
• Conduct market research on trends in Utility Bedding, materials (e.g., organic cotton, goose, feather, specialties), and sustainable practices to inform sourcing decisions.
• Oversee quality control processes, including factory audits, compliance checks for environmental and labor standards, and risk management in the supply chain.
• Monitor production output, resolve issues related to procurement, and optimize inventory to minimize waste and support our direct-shipping model.
• Travel to supplier sites in CN as needed to build strong partnerships and ensure alignment with Quince's values of transparency and responsibility.
• Analyze supplier performance metrics and provide reports to senior leadership on cost efficiencies, sustainability impacts, and opportunities for improvement.

Qualifications and Requirements

• 7-15 years of experience in sourcing or procurement, with a strong focus on Utility Bedding products (e.g.premium down and premium down alt comforters, pillows, mattress pads and covers, etc) in the home goods industry.
• Proven track record in vendor development, negotiation, and managing international supply chains, particularly in CN regions.
• Deep knowledge of textile materials, manufacturing processes, and sustainability practices
• Bachelor's degree in Supply Chain Management, Textile Engineering, Business, or a related field; advanced certifications (e.g., in sustainable sourcing) are a plus.
• Excellent communication and interpersonal skills for cross-functional collaboration and building global relationships.
• Strong analytical abilities, with proficiency in tools like Excel, ERP systems, or supply chain software.
• Ability to travel internationally (up to 30%) and adapt to a dynamic, growth-oriented environment.
• Passion for Quince's mission: making high-quality, sustainable products accessible and affordable.

Preferred Skills

• Experience with DTC brands or fast-fashion alternatives emphasizing ethical production.
• Familiarity with global compliance standards (e.g., GOTS, OEKO-TEX) and risk mitigation in volatile markets.

THE ROLE:
Manager, Sourcing - Men's Sweaters (SEA) 

RESPONSIBILITIES:

• Business need analytics & supplier identification: finds, vets, pitches, signs and onboards vendors, to secure the best quality, cost, speed, reliability and scalability
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Supplier relationship management: sets up the vendor for success thru vendor onboarding trainings, performance management thru WBR and MBR, etc
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Pricing and cost optimization: collaboratively works with merchants, procurement and vendor partners on achieving margin target
• Build for speed, scalability and flexibility: works with vendors and Quince functional teams to build speed (fast Replenishment) and scalability, thru material staging and capacity management, educating vendors to build muscles for analysing sales data, using planning and sales data to deliver optimum replenishment
• Compliance and responsible sourcing: ensures factories meet legal, ethical, and sustainability standards, including fair labour practices and certifications
• Risk management and contingency planning: counter sourcing, establish backup vendors or alternative sourcing strategies
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships for continuous improvement

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in men sweater categories 
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.

THE ROLE

Costing Manager - Furniture

We are seeking a Costing Manager - Furniture to join our growing team.

Responsibilities

Cost & Quotation Analysis:

• Conduct detailed cost breakdowns and "should cost" modeling for all primary furniture materials (e.g., raw steel, engineered wood products, various plastics, textiles, foams, and packaging materials).
• Monitor global commodity markets (metals, lumber, petrochemicals, cotton) and economic indicators to anticipate cost fluctuations and proactively inform sourcing strategies.
• Analyze supplier quotes, identify cost drivers, and challenge pricing to ensure competitiveness and alignment with target costs.
• Establish and track key material cost performance indicators (KPIs).

Strategic Cost Saving:

• Proactively identify, develop, and implement material cost reduction projects (e.g., VAVE - Value Analysis/Value Engineering) without compromising quality or performance.
• Work closely with Engineering/R&D teams to evaluate alternative materials and designs that offer cost advantages.
• Lead cross-functional teams to execute material productivity and savings initiatives.

Qualifications

• Proven experience in Cost Analysis, Materials Management or Procurement, specifically within the Furniture industry.
• Strong professional network and/or knowledge of major players in the raw material market.
• Expertise in analyzing and mitigating price volatility in the market and managing commodity risk.
• Strong negotiation skills and experience managing supplier relationships across multiple geographies.
• Demonstrated success in achieving cost reduction and process optimization goals.
• Ability to work effectively with cross-functional teams, including product development and sourcing.
• Excellent analytical, problem-solving, and decision-making skills.

THE ROLE

Costing Manager - Furniture

We are seeking a Costing Manager - Furniture to join our growing team.

Responsibilities

Cost & Quotation Analysis:

• Conduct detailed cost breakdowns and "should cost" modeling for all primary furniture materials (e.g., raw steel, engineered wood products, various plastics, textiles, foams, and packaging materials).
• Monitor global commodity markets (metals, lumber, petrochemicals, cotton) and economic indicators to anticipate cost fluctuations and proactively inform sourcing strategies.
• Analyze supplier quotes, identify cost drivers, and challenge pricing to ensure competitiveness and alignment with target costs.
• Establish and track key material cost performance indicators (KPIs).

Strategic Cost Saving:

• Proactively identify, develop, and implement material cost reduction projects (e.g., VAVE - Value Analysis/Value Engineering) without compromising quality or performance.
• Work closely with Engineering/R&D teams to evaluate alternative materials and designs that offer cost advantages.
• Lead cross-functional teams to execute material productivity and savings initiatives.

Qualifications

• Proven experience in Cost Analysis, Materials Management or Procurement, specifically within the Furniture industry.
• Strong professional network and/or knowledge of major players in the raw material market.
• Expertise in analyzing and mitigating price volatility in the market and managing commodity risk.
• Strong negotiation skills and experience managing supplier relationships across multiple geographies.
• Demonstrated success in achieving cost reduction and process optimization goals.
• Ability to work effectively with cross-functional teams, including product development and sourcing.
• Excellent analytical, problem-solving, and decision-making skills.

KEY RESPONSIBILITIES

Supply Chain, Sourcing Strategy & Partner Management

• Develop and implement the end-to-end supply chain and sourcing strategy for the Kidswear and Babywear categories, including a multi-sourcing approach to ensure resilience.
• Onboard new manufacturing partners to the Quince direct-to-consumer (D2C) model and provide coaching on operating within a rapid replenishment, M2C (Manufacturer-to-Consumer) environment.
• Educate partners on the Quince Operating System (OS), covering:
• Operational Excellence: Fostering rapid lead times and a consumer-oriented approach.
• Financial Model: Achieving high Return on Invested Capital (ROIC).
• Technical Integration: Proficient use of the Vendor Portal.

Operational Excellence & Growth

• Drive continuous improvement to achieve key performance indicators:
• Quality: Defect rate less than 0.5%.
• Speed & Accuracy: Replenishment Lead Time under 14 days.
• Availability: In-stock rate exceeding 99%.
• Financial Impact: Margin-accretive performance.
• Lead Catalog Expansion in collaboration with Merchandising and Product Development (PD) teams, successfully launching new styles and colors approved through the New Product Creation (NPC) process.
• Conduct structured Quarterly Business Reviews (QBRs) with the management of each partner, focusing on strategic alignment, business performance highlights, identified areas for improvement, and future objectives.

KEY REQUIREMENTS

• 15+ years of Strategic Sourcing or Procurement, or Supplier Management experience operating with major US-based retailers.
• Deep set of partner factory connections within kids&baby apparel category across the APAC region 
• Product obsessed with experience in leveraging factories/vendor expertise to design, cost engineer, and bring products to market. With a thorough Knowledge of Key Material localised in the region
• GM mindset with a supply chain background and manufacturing (lean/ JIT) experience
• Highly organized, detail-oriented and analytical with focus on execution, problem- solving, improving processes and brand enhancement.
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges.
• Excellent written and verbal communication, presentation, and interpersonal skills
• Bachelor’s Degree, preferred.

Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race,ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status.