People Operations Jobs in Burkina Faso.
All active People Operations roles based in Burkina Faso.
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Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And, we're still in the early days of our product roadmap and potential impact on people's everyday lives.
We're hiring a Regional Lead to join our Agent Operations team in Burkina Faso. Reporting to the Agent Ops Lead, the role holder will oversee all Wave agent network acquiring and operations management for the assigned region by supervising all the activities of the agent openers and liaising with the respective agent admin teams to attain the set targets in the region.
In this role, you'll;
- Agent growth: Coordinate the Agent Openers in identifying opportunity areas for new agent locations and acquiring required agents according to the set agent selection criteria and guidelines.
- Agent Contracting: Ensure the Agent Openers recruit agents in compliance with the legal and policy requirements as per the defined procedure. Ensure all agents in your region have executed valid contracts and are trained on the contents of the contract before they sign it.
- Agent Activation & Training: Ensure all agents are trained and certified (for all products and procedures). This includes Know Your Customer (KYC) and AML/CTF as per the defined agent training procedure and requirements. It also includes delivering supplies and coordinating outlet branding.
- Agent Ongoing Liquidity Management: Coordinate the cash / e-value availability monitoring at agents in liaison with Liquidity and Agent Quality Territory teams.
- Risk Management and Routine Visitation: Manage the teams in Monitoring Agent vs. target performance through Reports on emerging issues and assessments of the region's performance.
- Agent Churn: Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.
- Be the primary contact person for all agency networks acquiring & Wave products in your region: Execute operational excellence, manage costs, and ensure compliance with internal policies and regulatory guidelines.
- Champion excellent customer service and implementation of quality service delivery standards.
Key details
- Location: You'll work from our offices at Bobo-Dioulasso.
- Work authorization in BF is required.
- Contract type: Permanent Contract
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluent in English - this role will interact regularly with non-French/non-Moore speakers.
- Master’s degree in a related field.
- Speak both French and English fluently.
- At least 5 years of relevant work experience, specifically managing an agent network in Burkina Faso, and a minimum of 2 years of experience managing field-based teams.
- Must have worked and overseen agent network activities in the upcountry.
You might be a good fit if you
- Communicate effectively and often, both in writing and in person, to the point of over-communication.
- Are detail-oriented and seek to achieve excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets.
- Enjoy owning projects - you're autonomous yet know when to escalate problems.
- Have built and led strong teams in achieving key results.
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
- Adjust quickly to changing priorities and conditions.
- Think about culture and process from the users' perspective.
- Are tech-savvy: comfortable navigating Excel and onboarding to new tools.
#LI-MS1
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
Wave Burkina is hiring a resourceful and results-oriented Head of Operations. In this key role, you will oversee operations during a period of rapid business growth. We are looking for a proven leader capable of managing core operational teams, including agent operations, user growth, agent liquidity, cash security, agent quality, and operational training.
Additionally, you will be instrumental in innovating and implementing growth initiatives to build a high-quality agent network that enables faster, more efficient user acquisition. You'll report directly to the General Manager of Burkina, with a dotted line to the Head of Scaling Operations, and work closely with the Growth Operations Country Lead to align on national and cross-market priorities.
In this role you'll;
- Lead and oversee all day-to-day field operations, solving growth bottlenecks from first principles.
- Manage core operational teams: agent operations, liquidity, quality, cash security, and training.
- Drive key strategic projects to improve agent network quality and user growth.
- Hire, grow, and manage a high-performing local team.
- Translate company-wide objectives into operational strategies for Burkina.
- Live and champion Wave's values and embed them in team culture.
- Collaborate closely with cross-functional leaders across Growth, People, and Ops.
- Share insights from Burkina to shape Wave's broader operational strategy.
- Provide direct management of direct reports leading core operations functions.
Key details
- Location: You'll work from our office in Burkina Faso and travel to field locations as needed.
- Work authorization in Burkina Faso is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Speak English fluently, French. Other local languages are helpful but not essential.
- Excellent leadership skills with at least eight years of experience managing large field teams.
- Very strong communication and stakeholder management skills.
- Burkina market knowledge.
You might be a good fit if you
- Have led large-scale teams or projects that directly supported company-wide goals.
- Have successfully managed complex field operations, including agent networks, and contributed to balancing liquidity, quality, and volume growth.
- Delivered high-quality, data-driven work that leads to visible impact in your OpCo or business unit.
- Are an effective coach who grows and empowers your direct reports.
- Can unblock your team and manage projects from scratch with a clear sense of ownership and urgency.
- Collaborate smoothly across teams from Operations to Product to Finance and help align multiple stakeholders.
- Think beyond your market and contribute to solutions and improvements at a global or cross-OpCo level.
- Run productive, outcomes-focused conversations with both team members and senior leaders.
- Plan to anticipate challenges before they arise.
- Frequently propose and implement innovative process improvements.
- Are comfortable reasoning with data, asking strong questions, and making decisions on behalf of your team.
#LI-MS1
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We’re looking for a Facilities Officer who loves getting into the details to effectively get things done. You will oversee and maintain Wave's buildings, operational areas, parking areas, and specialized equipment. You will also be required to coordinate with third-party service providers that Wave uses to maintain its property.
In this role, you'll;
- Maintain clean, tidy, and well-organized office environments.
- Ensure general upkeep of facilities, buildings, and equipment.
- Manage room bookings for meetings and training sessions.
- Support office efficiency through layout planning, equipment procurement, moves, expansions, or reconfigurations.
- Coordinate and track maintenance work orders.
- Supervise a team of contractors (cleaning, landscaping, painting, repairs).
- Address building, connectivity, and maintenance issues in offices and housing.
- Conduct regular inspections of facilities and grounds.
- Make sure assets and buildings comply with local regulations and safety standards.
- Follow up on utility bill payments (electricity, water, internet, etc.).
- Be in charge of managing inventories and vendor relationships.
- Guarantee service continuity and cost control.
- Take care of arranging international travel.
- Organize internal events, meetings, and office lunches.
- Bring your support to the HR & Facilities Lead on all facility-related logistics.
- Oversee the company vehicle fleet and fuel consumption.
Key details
- Location: You'll work from our office in Ouagadougou.
- Work authorization in Burkina Faso is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 3+ years of experience in Facilities, Office Management or in a similar position.
- A Degree or Diploma in business administration or a related field.
- Fluency in English, French, and local languages.
- Knowledge of basic accounting and finance principles.
- Expertise in working with diverse stakeholders to achieve complex and challenging objectives.
- Excellent verbal and written communication skills.
- Strong organizational and leadership skills.
- Good data analysis skills.
You might be a good fit if you
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are well-versed in technical/engineering operations and facilities management best practices.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
- Are analytical in your approach to problems.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Have developed processes and training with minimal guidance and have implemented them in an office environment.
- Are a diplomatic team player who can also work autonomously.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We're looking for a Head of BTL and Distribution for our operations in Burkina Faso who is experienced in managing teams, executing product sales strategy, resourceful, and excited to roll up their sleeves and work in the field. You'll be responsible for the daily operations of our field sales teams in Burkina Faso. The job entails planning and executing user acquisition campaigns and maintaining desirable user activity rates.
In this role, you'll;
- Manage sales teams who are responsible for growing Wave's user base.
- You will need to identify and resolve critical blockers that hinder customer growth and maintain active usage of our financial products.
- Build the roadmap for the distribution team in Burkina Faso to achieve its quarterly key objectives:
- Work closely with the ATL team and the rest of marketing
- Work closely with the Wave agent team to align key objectives and operationalize strategies
- Take ownership of operations in rapidly scaling Wave's field sales teams (in charge of customer acquisition ) across Burkina Faso, with the processes and people needed
- Develop a field marketing program for customer acquisition that gives existing and new staff the right skills and expertise to serve our users
- Coordinate and ensure diverse projects on the roadmap are on track by:
- setting up clear responsibilities for the team and ensuring individuals have the resources needed
- providing day-to-day management and mentorship of team members
- working closely with HR, Agent Management, and Media teams to align activities
- Help to develop Wave's global strategy by sharing insights and learning from the team's experience.
- Lead by living Wave's values, and ensure they're deeply ingrained within your team.
Key details
- Location: You'll work from our office in Burkina Faso and may travel to field locations.
- Work authorization in Burkina Faso is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
- Airtime reimbursement
- Free food and a beautiful office space
Requirements
- Fluent in English - this role will interact regularly with non-French speakers.
- Speak and write both French and English fluently.
- Minimum of 5 years' experience leading field-based sales or user acquisition teams.
- Proven track record in designing and executing user growth strategies within telecom, fintech, FMCG, or financial services sectors.
- Demonstrated experience managing large-scale teams of 100+ people.
You might be a good fit if you
- Have planned and successfully managed customer acquisition strategies for mobile/financial products before.
- Communicate effectively and often, both in writing and in person, to the point of overcommunication.
- Are detail-oriented and strive for excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets.
- Enjoy owning projects - you're autonomous yet know when to escalate problems.
- Have built and led strong teams in achieving key results.
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
- Willing to go the distance to get something done.
- Adjust quickly to changing priorities and conditions.
- Think about culture and process from the users' perspective.
- Are tech-savvy: comfortable navigating Excel and onboarding new tools.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Burkina Faso.
In this role, you'll;
- Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.
- Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).
- Lead marketing planning, including budget, resource allocation, and ROI accountability.
- Work closely with the group marketing team to align growth, product and brand strategies for your market with global direction.
- Lead and supervise full-funnel campaigns for Burkina Faso across ATL, BTL, and Social Media.
- Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.
- Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).
Key details
- Location: Ouagadou with travel upcountry (about once per month).
- Work authorization in Burkina Faso is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Degree in relevant fields (marketing, communication, sales, business development, management…).
- At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.
- Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.
- Experience managing significant marketing budgets and demonstrating strong ROI discipline.
- Fluent in French, English.
You might be a good fit if you
- Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).
- Make decisions based on business metrics and financial impact, not only marketing indicators.
- Have strong negotiation skills and can secure high-impact partnerships.
- Can operate at both strategic and tactical levels without losing clarity.
- Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.
- Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
- Demonstrate tenacity and a willingness to go the distance to get something done.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave