Your role
Dialpad is seeking a talented and experienced Software Full-Stack Engineer passionate about building high-quality, scalable web applications using modern frontend & backend technologies to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver high-quality, high-performance, scalable frontend or backend infrastructure and features, and is willing to make an impact while contributing to a cross-functional team.

As an experienced backend software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems. You will have a significant impact on organization-wide output.

What you’ll do 

• Develop and maintain Dialpad's web applications using modern front-end and back-end technologies.
• Provide estimates on technical resources and requirements necessary to plan and begin projects.
• Take responsibility for executing projects in the omnichannel contact center communications space. Assist and drive, as needed, to ensure the team meets its delivery milestones.
• Develop well-tested features with appropriate test hooks, resulting in low defect reports and faster engineering throughput.
• Review technical designs to ensure features/products are well-integrated and fully meet business needs.
• Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
• Troubleshoot and debug issues with existing features, as needed.
• Stay up to date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
• Ensure features are shipped on time and to the highest quality standards.
• Continue contributing to fun projects meant to delight users!

Skills you’ll bring

• 5+ years of strong experience in full-stack software engineering.
• Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience.
• Leverage AI Tools (Claude / Windsurf / Gemini) for development.
• Strong experience working with HTML/CSS, Vue.js, Typescript, Python, Java.
• Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.
• Working knowledge of unit test and integration test frameworks.
• Good understanding of web technologies, RESTful APIs, and web application frameworks.
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.
• Experience with highly agile and iterative development processes.
• Our Tech Stacks: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Vue.js/Vuex frontend running natively in Electron, Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, and web application containers like Tomcat.

Note: The nature of this role requires candidates to be based in the Buenos Aires area, though there isn't an in-office requirement.

The Opportunity

We’re looking for an Application Engineer who thrives on solving hard problems with code. In this role, you'll have the opportunity to work at the cutting edge of generative AI in a high-impact role with autonomy and ownership.

What You’ll Do

• Debug and fix issues in our platform (and ship PRs with your fixes).
• Build internal tools and copilots powered by generative AI to supercharge our team.
• Rapidly prototype proof-of-concepts for customer use cases.
• Work across Engineering, Product, and Solutions to unblock customers and push the boundaries of AI adoption.

What We’re Looking For

• You have 2-5 years of experience in software.
• Strong in Python and Golang; comfortable shipping fixes in production systems.
• Hands-on with generative AI (LLM APIs, frameworks, building copilots or automations)
• Hands-on with OpenTelemetry and deep familiarity with distributed tracing concepts.
• Familiarity with AI frameworks (CrewAI, Langchain, Langgraph, DiFy, LiteLLM, etc).
• Familiarity or eagerness to learn JavaScript/TypeScript.
• Great debugger, creative problem solver, and fast learner.
• Independent and resourceful. You create solutions, not dependencies.

Bonus Points (but not required!)

• Experience in a customer-facing role
• Built copilots, plugins, or custom GenAI-powered applications.
• Open-sourced or contributed PRs to real codebases.
• Startup or fast-moving environment experience.

Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes unlimited paid time off, generous parental leave plan, and others for mental and wellness support.

The Role:

As a Principal Software Engineer on the Cyberbank Core team at Galileo, you will lead broad, impactful projects across multiple teams as one of the senior-most technical contributors shaping our next-generation lean core banking platform. Your influence will span teams, projects, and geographies, driving both technical direction and how our teams design, build, and operate the services and data pipelines that power scalable, performant, and secure banking products.

You will be hands-on and in the details as an exemplary practitioner: in the software we develop, in the infrastructure we operate, and in the tools and techniques we use to test, release, and maintain it at scale. You will help teams evolve codebases to ship improvements safely and frequently in a regulated, cloud-native environment. As part of this, you will steward a broader engineering community and mentor engineers across the organization.

You will proactively identify the right problems to solve and advocate for organizational priorities. This role is inherently cross-functional, you will work closely with engineering, product, compliance, data, and executive stakeholders to define and execute on technical strategy for Cyberbank Core. You'll face and solve a wide range of challenges: architectural, operational, and product-related, across multiple products and geographies.

What You’ll Do:

• Own driving Cyberbank Core's software architecture and systems forward — setting long-term direction and executing on it across multiple teams and quarters, with a particular focus on the core banking services, data pipelines, and API platform.
• Build as an exemplary practitioner: get hands-on developing software and set a high quality standard for teams to follow.
• Define the right boundaries, APIs, and integrations between teams and with clients and partners to ensure technical and business success across multiple geographies.
• Solve complex engineering problems endemic to high-availability, low-latency, scalable distributed systems in a regulated banking environment.
• Execute large-scale projects — leading design, planning, and execution across multiple teams to drive technical direction and product outcomes.
• Drive the design and implementation of scalable, secure, and highly available SaaS services and data engineering pipelines that support next-generation core banking capabilities.
• Proactively identify broader problems and opportunities. Anticipate and design the next generation of our systems and products.
• Raise the quality of our engineering teams: identify opportunities and advocate for improvements to how we write software, our approach to testing and quality, and the habits and processes of highly effective teams.
• Mentor and coach individuals and teams across the company. Steward engineering communities, fostering design collaboration and mindshare.
• Articulate how technical architecture and team structure interact, and provide input on the right organizational structure to deliver on our engineering goals.
• Serve as a strategic advisor to leadership, representing technical strategy to business and executive stakeholders and participating in strategic planning.
• Continuously drive improvement, new practices, and operational excellence initiatives across the department.
• Champion improvements in code, design, and operational reviews. Lead initiatives that improve department software quality and operations. Be a stakeholder in engineering norms and standards for code quality, software quality, and operational excellence.

What You’ll Need:

• 10+ years of programming experience; mastery of software development independent of language.
• Advanced expertise in designing, building, and operating large-scale fault-tolerant distributed systems, applications, databases, and workflows.
• Demonstrated experience with continuous delivery principles and techniques: you've built systems with layered test automation that is always safe for automated releases to production, enabling a great, low-cycle-time developer experience.
• Deep expertise in designing and managing cloud-based solutions with a strong focus on resiliency experience with AWS (or other public cloud infrastructure) required.
• A high standard for what "great" looks like, and experience continuously improving legacy systems to reach it.
• Strong judgment, and experience recognizing and driving out critical decisions in a balanced and pragmatic way.
• Excellent verbal and written communication skills with the ability to influence and collaborate effectively across remote, distributed teams.
• Experience working in a regulated industry.
• Experience working on banking backends, particularly cores, ledgers, or payment systems is a plus.
• Bi-lingual Spanish/English required.

The Team

Our On-Prem engineering team is responsible for the deployment of Arize in customer environments. In addition to working with customers in defining infrastructure requirements, the team designs and develops software and tooling that enables the management of these systems at large scale. The On-Prem team has grown to be expert in Kubernetes and cloud deployment on GCP, Azure, and AWS as well as dealing with networking and security aspects of on-premise deployments. The team is dynamic and relies on few talented individuals with a high degree of autonomy and initiative. For this role, we are prioritizing candidates who are based in Buenos Aires, Argentina.

What You’ll Do

• Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests
• Monitor customer’s platform health using existing observability tools
• Investigate and troubleshoot Kubernetes-based deployments to identify root causes, apply fixes, and escalate when needed
• Work hands-on with self-hosted environments to diagnose configuration, networking, and performance issues
• Document common issues and resolutions to build out internal runbooks and knowledge base

• 3+ years of experience in a DevOps, Infrastructure, or technical support role
• Basic working knowledge of Kubernetes — comfortable reading logs, describing resources, and understanding pod/service behavior
• Familiarity with at least one major cloud provider (AWS, GCP, or Azure)
• Strong troubleshooting instincts and ability to systematically diagnose issues
• Strong written and verbal communication skills in English
• Eagerness to learn in a fast-paced environment with a high degree of autonomy

What will set you apart:

• Experience working with or supporting enterprise customers
• Familiarity with Helm charts and how they're used to manage Kubernetes deployments
• Experience with networking concepts like DNS, TLS, proxies, or firewalls

Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes unlimited paid time off, generous parental leave plan, and others for mental and wellness support.

While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person.

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world. 

We seek a Principal QA Automation Engineer with a strong background in Cypress, JavaScript/TypeScript, and proven experience working in AI-driven applications within an AWS cloud environment. This is a hands-on leadership role for someone who thrives at the intersection of quality engineering, automation strategy, and modern AI integration. As a senior technical leader, you will own the design, development, and maintenance of a robust test automation framework, ensure seamless integration with CI/CD pipelines, and bring forward-thinking approaches to testing intelligent, adaptive systems.

KEY RESPONSIBILITIES

• Lead the design and implementation of end-to-end test automation frameworks using Cypress with TypeScript.
• Define quality strategies for applications with AI/ML components, including deterministic and non-deterministic testing approaches.
• Collaborate with engineering, DevOps, and AI/ML teams to ensure quality across AI-infused features in production environments.
• Build and scale testing strategies for threaded AI applications running in AWS cloud infrastructure.
• Integrate automated tests into CI/CD pipelines to support frequent, reliable deployments.
• Mentor and guide mid- and senior-level QA engineers, setting best practices and driving a culture of quality-first development.
• Evaluate and introduce new tools, libraries, and frameworks to improve test coverage, performance, and developer experience.
• Participate in architectural discussions to ensure testability and reliability are baked into software designs from the start.
• Analyze test results, track quality metrics, and communicate risk and coverage to stakeholders.

QUALIFICATIONS

• 4+ years of hands-on experience with Cypress for UI and end-to-end automation testing.
• Expert-level proficiency in TypeScript, JavaScript and Python
• Proven experience testing AI-powered or machine learning applications, including AI model validation techniques.
• Strong understanding of AWS services (e.g., Lambda, S3, SQS, CloudWatch, ECS/EKS) and how to validate applications deployed in cloud environments.
• Experience with threaded/multi-agent AI tools and how they impact test design and validation.
• Familiarity with version control (Git), containerization (Docker), and CI/CD pipelines (e.g., GitHub Actions, Jenkins, or CircleCI).
• Strong communication, leadership, and mentoring skills.

PREFERRED QUALIFICATIONS

• Knowledge of AI model evaluation, model versioning, and monitoring tools (e.g., SageMaker, MLflow, LangChain, Vector Databases).
• Experience testing APIs, microservices, and event-driven architectures.
• Background in testing non-deterministic systems, including applying statistical or heuristic testing approaches.
• Contributions to open-source testing or AI tools are a plus.

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world. 

WHAT YOU'LL DO

• Lead the design and implementation of test strategies and plans 
• Mentor and guide mid-level and junior QA engineers
• Develop and maintain automated test frameworks using Cypress, Jmeter, and Postman
• Conduct code reviews and provide feedback on testability and quality 
• Analyze test results and provide recommendations for improvements 
• Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle 
• Drive the adoption of best practices and continuous improvement in QA processes 
• Act as a subject matter expert in software testing and quality assurance

WHAT YOU BRING (Baseline)

• Expertise in Cypress and TypeScript, Jmeter, Jest, Postman, SQL/DB, and Jira 
• Strong knowledge of test automation frameworks and tools
• Proficient in writing and executing complex test cases and test scripts
• Expertise in end-to-end, API, and performance/load testing
• Familiarity with source/version control such as Git
• Familiarity with AWS CI/CD pipelines and DevOps practices

TAKE INTO ACCOUNT: 

• You will have to communicate with your team members abroad, therefore fluency in English and excellent communication skills (both written and verbal) are a must for this role

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world. 

We are seeking a Senior Test Automation Engineer. This is a hands-on, individual contributor role focused on 90% Automation and 10% Exploratory/Manual Testing.

You will work within an existing test automation framework, focusing on expanding coverage, improving flaky tests continuously, maintaining the health of our CI/CD pipelines, and identifying extensions in the framework to support commerce e2e tests. Partner with the Test Automation team to align on framework improvements and architectural changes, requesting and/or implementing the extensions needed to support complex commerce testing scenarios.

WHAT YOU'LL DO

• Test Development & Maintenance: Write, optimize, and maintain automated E2E test scripts using Playwright and TypeScript. You will focus on script stability, using best practices to eliminate flakiness.
• Exploratory Testing: Perform manual exploratory testing on new features to uncover edge cases, logic gaps, and usability issues that automated checks might miss.
• Pipeline Health: Monitor and troubleshoot test execution in CI/CD (Jenkins, GitHub Actions, or CircleCI). You are responsible for analyzing failure logs and ensuring rapid feedback for the nightly smoke/regression tests and builds.
• Framework Collaboration: Act as a primary consumer of our internal automation framework. You will identify the gaps in the framework, propose solutions, and collaborate with the Test Automation Team to review and implement the proposed solutions.
• Defect Reporting: Create detailed bug reports with reproduction steps, logs, and screenshots, working closely with developers to verify fixes.

WHAT YOU BRING (Baseline)

• Test Development & Maintenance: Write, optimize, and maintain automated E2E test scripts using Playwright and TypeScript. You will focus on script stability, using best practices to eliminate flakiness.
• Exploratory Testing: Perform manual exploratory testing on new features to uncover edge cases, logic gaps, and usability issues that automated checks might miss.
• Pipeline Health: Monitor and troubleshoot test execution in CI/CD (Jenkins, GitHub Actions, or CircleCI). You are responsible for analyzing failure logs and ensuring rapid feedback for the nightly smoke/regression tests and builds.
• Framework Collaboration: Act as a primary consumer of our internal automation framework. You will identify the gaps in the framework, propose solutions, and collaborate with the Test Automation Team to review and implement the proposed solutions.
• Defect Reporting: Create detailed bug reports with reproduction steps, logs, and screenshots, working closely with developers to verify fixes.

TAKE INTO ACCOUNT: 

• You will have to communicate with your team members abroad, therefore fluency in English and excellent communication skills (both written and verbal) are a must for this role

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is looking for an integral addition to our tight-knit but growing Customer Support team helping deliver reliable support and solutions for our nonprofit customers. The Senior Technical Support Engineer will become a resident troubleshooting expert and must be able to communicate effectively as a liaison between our Customer Support and our technical leads, coordinating their work with a small group of developers involved in projects and product support. We’re looking for someone who brings 3–5 years of experience in technical support engineering or a similar role, along with strong expertise in issue triage and bug tracking tools.

The Job

Customer experience ownership:

• Manage and own a customer or persona’s experience across the platform as it relates to unexpected behavior
• Work with cross functional partners to triage and prioritize defects across the experience

Collaborate internally and cross functionally. This includes:

• Support and mentor other TSEs
• Attend some scrum meetings
• Support account management teams on calls as necessary
• Create and maintain internal documentation related to relevant product subject matter and wider technical processes
• Serve as POC for hotfix escalations
• Support business critical product functions
• Showcase technical communication skills, effectively getting necessary information across to very technical and very non-technical stakeholders

Manage escalated cases and queue health. This includes:

• Deeper troubleshooting of cases TSE L1 and L2 was unable to resolve
  • Coach TSE L1 and L2 on resolution
• Continual communication on cases escalated from TSE L1 and L2
• Responsible for queue health, in collaboration with TSE L1 and L2 as applicable
• Own support cases escalated by management

Write accurate, clear, and detailed JIRA tickets. This includes:

• Describing the issue, expected results, and steps to reproduce in staging
• Technical details from advanced tooling
• Identifying root cause areas of code in Github
• Clearly communicated impact and scope
• Create and complete database updates to track database work

Ensure we are meeting expectations for Enterprise and Key Accounts

• Partner with technical account managers to address and oversee support experiences around issues of concerns for Key accounts

Be a thought leader. This includes:

• Actively seek knowledge and feedback from others to further skillset
• Tackle challenges with a creative open mind to discover practical and innovative solutions
• Test new ideas with teammates and customers

You 

• 3+ years of experience in technical support engineering
• Proven experience with SaaS application integrations
• Expertise in CRM platforms, such as Salesforce
• Excellent oral and written communication skills. 
• Thoughtful and knowledgeable
• Ability to listen, educate, and empower others
• A process-oriented approach to tasks with the ability to be resourceful when a process doesn’t exist or the answer is unknown
• Demonstrated ability to own and drive performance metrics
• Adaptability and empathy to deliver top-notch experiences to our clients, in a manner that is appropriate for each unique case
• A passion for driving community engagement. You bring fresh ideas and a voice of your own to the table.
• Enthusiasm for innovation, change, and thinking big
• Comfort with a fast-paced office environment and tight deadlines
• Ability to identify trends, investigate anomalies, and present your findings as actionable solutions or processes
• Critical thinking
• Attention to detail

Preferred 

• Strong familiarity with, or interest in, the nonprofit community a plus

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

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