Your role
At Dialpad, web engineering and design aren't separate disciplines — they're the same team. Our unified Design Organization brings together product designers, brand designers, and engineers who all build. We write code, ship products, and use AI as a core part of how we work, not as an afterthought.

As a Sr. Web Engineer on the Marketing Web team, you'll contribute to the full surface area: the marketing website, the internal tooling that powers it, and — critically — the AI-powered automations and integrations that connect Dialpad's marketing presence to the teams that maintain it. You will identify opportunities, prototype quickly, and ship to production. There is no handoff culture here.

This role sits at the intersection of marketing engineering, AI automation, and experience design. You'll work directly with designers, marketers, brand leads, and product teams to create a seamless, connected customer journey — from the first visit to a marketing page through to the Dialpad product itself. You'll be expected to bring your own ideas, take ownership, and build things that matter.

What You'll Do

• Identify and define automation opportunities across the marketing website, content workflows, QA pipelines, and the broader customer journey.
• Build prototypes quickly to validate ideas, then take them to production — you own the full arc from idea to shipped.
• Design and implement agentic workflows and internal AI tools that reduce manual overhead and unlock capabilities for the entire organization.
• Integrate AI tooling into real publishing, deployment, and personalization workflows — not demos, actual production systems.
• Stay on the cutting edge of AI tooling: you know what's new, you've tested it, and you have a strong point of view on what's worth adopting.
• Contribute meaningfully to the codebase — writing features, fixing bugs, and reviewing PRs with depth.
• Build and maintain components, pages, and templates that reflect Dialpad's design system and brand standards with consistency and precision.
• Own performance, accessibility, and AEO/SEO at a technical level — you diagnose proactively; you don't wait for reports.
• Maintain and improve the internal publishing platform and tooling that the team depends on every day.
• Partner with the unified Design Organization to create a seamless experience from marketing touchpoints through to the Dialpad product.
• Build integrations that bridge the gap between marketing, sales, and product — personalization, sign-up flows, onboarding hooks, attribution, and beyond.
• Collaborate with designers, brand leads, marketers, and product engineers as a peer contributor — you speak their language and earn trust through craft.
• Surface opportunities to make the Dialpad product experience better through what you learn from the marketing surface.
• Set and uphold frontend standards for code quality, accessibility, and performance across the marketing web stack.
• Help define how AI-assisted development is done on this team — effective prompting, code review rigor for AI output, and knowing when to push back.
• Be a multiplier: when you learn something, you share it; when you build something reusable, you document it.
• Evaluate new tools and frameworks with a critical eye — adoption is earned, not assumed.

What You'll Bring

• 5+ years of frontend or full-stack web engineering experience, with meaningful time on marketing or growth web surfaces.
• Active, daily use of AI coding tools — Claude Code, Windsurf, or equivalent — with a concrete point of view on how to get real value out of them and when they fall short.
• Demonstrated experience building AI-powered automations or internal tooling that shipped to production.
• Strong proficiency in modern JavaScript/TypeScript, Vue or React, HTML, and CSS.
• Experience with headless CMS platforms, static site generators, or component-driven marketing stacks.
• A high-ownership builder mindset — you identify problems, propose solutions, and drive them to completion without waiting to be directed.
• Strong communication skills: you work well with designers and non-engineers, and you translate technical constraints into clear decisions.

About the role

As a Forward Deployed Engineer (Customer), you will serve as the lead technical strategist embedded with our customers. You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform. 

This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact.

What You’ll Do

• Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design.
• Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices.
• Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities.
• Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable.
• Design Reusability: Architect modular, scalable solutions that can be extended across customers and verticals.
• Drive Delivery: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence.
• Support Pre-Sales: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort.
• Lead Innovation: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs.
• Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards.
• Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement.

What You Bring

• Experience: 7+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations.
• AI & Cloud: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines).
• Business Acumen: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans.
• Design Thinking: A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures.
• Communication: Exceptional ability to convey complex technical and business concepts to diverse stakeholders, both technical and non-technical.
• Project Leadership: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines.
• Metrics Focus: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes.
• SaaS & Platform Fluency: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles.
• Education: Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.

Forward Deployed Engineer

The Applied AI Engineering team ensures our customers get the optimal experience from DevRev. As customers go through their DevRev journey, they may identify need(s) for integration with existing enterprise systems/services, workflow/process automation or customization/enhancement of the DevRev platform capabilities to achieve their business objectives. Our team works with customers to understand requirements and design, develop, and implement solutions to meet customer goals.

Your mission is to systematically help customers find value with DevRev by developing a thorough understanding of their needs, owning the coordination between internal and external stakeholders, and engineering the solution to get the job done. You are a product expert and will use your application development, and AI/ML skills to ensure our customers get the most out of the DevRev platform. 

Job Description

As an Applied AI engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python etc. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes. 

Objectives of this role will include:

• Design, develop and implement integrations, automations and customizations to integrate DevRev with customers’ tech stack and workflows, and ensure successful customer engagements.
• Utilize AI in novel ways to solve customer problems, including Generative AI techniques like prompt engineering for foundation large language models (LLMs) to enable great AI agent experience.
• Conduct data analysis, writing SQL queries, and building dashboards to share insights and drive decision-making.
• Be proactive in communicating and keeping constant feedback loops to all key stakeholders including Customers, Engineering, Product, Customer Success & Support, Revenue, Marketing etc.
• Learn new tools and guide customers through critical workflows, e.g. integration with code repositories.

Ideal Candidate Qualifications:

• Software engineering degree or equivalent educational or professional experience.
• Hands-on coding experience using TypeScript/JavaScript, Python, APIs, Webhooks, and SQL.
• Familiarity with Generative AI technologies including models like GPT-4, prompt engineering and fine-tuning.
• Knowledge of vector databases and data embeddings.
• Outstanding communication (written and verbal in English).
• Result-oriented work style, ability to get things done and a learning mindset.
• An endless passion for challenging work that requires high energy, full engagement and a self-founded need for high performance.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

We are looking for a Senior Analytics Engineer to join our team and help shape the future of our data strategy. In this role, you will transform raw data into high-quality, self-serve data artifacts, applying a quantitative framework to solve complex business problems. You are someone who bridges the gap between raw engineering and business insights, ensuring our data ecosystem is scalable, trustworthy, and actionable.

Our ideal candidate is excited about data modeling, applied statistics, and building the foundation for a truly data-driven organization. At DEPT® Data & Engineering, we pride ourselves on our pragmatic, engineering approach to making data work for the business.

WHAT YOU'LL BRING:

• Design and build flexible, trustworthy data models using dbt and SQL. You will transform data from multiple sources into reusable, business-friendly datasets.
• Work directly with Product, Marketing, Sales, and Finance to define requirements, realign expectations when scope changes, and deliver technical solutions to business needs.
• Lead discovery on data tools and infrastructure. Participate in the technical design of schemas and pipelines, ensuring best practices for project architecture and QA.
• Build and maintain semantic layers and documentation to enable self-service analytics, helping data consumers find the right datasets to answer questions quickly.
• Proactively identify design flaws in data models and implement fixes. Manage the end-to-end ecosystem, including ETL/ELT, data governance, and performance optimization.
• Research solutions independently and the intuition to know when to ask for help versus when to innovate.
• Translate complex business questions into technical specs and present findings to non-technical stakeholders.
• Participate in system design and offering sound guidance on data risks and dependencies.

WHAT WE ARE LOOKING FOR:

• 4+ years of applied analytics/data engineering experience, preferably within a fast-paced tech company or consulting environment. 
• Expert-level SQL: Ability to write, troubleshoot, and optimize complex scripts for performance and cost.
  • • dbt (Data Build Tool): Proven experience using dbt to manage the transformation layer of the modern data stack.
    • Data Modeling: Strong expertise in industry concepts (Star Schema, Snowflake Schema) and building semantic layers.
• Cloud Warehousing: Familiarity with cloud platforms (GCP, AWS, Azure) and warehouses (Snowflake, BigQuery, or Redshift).
• BI & Visualization: Proficiency in defining data models and measures in tools like Looker or Tableau.

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

About the job

WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

What You’ll Be Doing

This is a customer-facing Premium Services role that combines deep, hands-on Ceph architecture and administration with the high-touch, outcome-driven approach of a Senior Designated Services Engineer (DSE). You will be the primary Ceph subject matter expert for assigned strategic customers and internal initiatives, owning the design, deployment, lifecycle operations, and performance of Ceph-based object storage environments. In parallel, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships.

Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service.

Ceph Architecture & Operations

• Architect, deploy, and operate large-scale production Ceph clusters supporting S3 with an emphasis on availability, performance, and operational simplicity.
• Own cluster lifecycle activities: upgrades, patching, configuration management, routine health checks, and proactive risk remediation.
• Troubleshoot complex issues across the Ceph stack, lead incident response and root-cause analysis.
• Establish and maintain runbooks, operational best practices, and customer-facing documentation; drive continuous improvement in reliability, observability, and automation.
• Partner with customer teams on security and compliance requirements
• Advise on hardware and topology choices to meet workload requirements.

Designated Services Engineering 

• Serve as the primary technical liaison between customers and WEKA Engineering/Product to address feature gaps, reliability concerns, and documentation improvements.
• Own, track, and document customer issues via the ticketing system; drive issues to resolution with clear, timely communication and executive-ready updates when needed.
• Proactively monitor customer environments (Ceph and WEKA) using observability and remote monitoring tools to identify and remediate risks before they impact production.
• Support account teams (Customer Success, Sales Engineering, Partners/Resellers) with deep technical expertise and credibility in front of senior customer stakeholders.
• Contribute to knowledge sharing through internal and customer-facing documentation (FAQs, KB articles, runbooks) and repeatable troubleshooting playbooks.
• Manage multiple engagements and cases concurrently, balancing urgency, impact, and long-term customer outcomes.
• Participate in on-call and follow-the-sun support rotations as required; work occasional alternative hours (nights/weekends/holidays) and travel as needed.

Learning & Growth at WEKA

• Ramp on WEKA’s architecture, tooling, and support model, and progressively take ownership of designated services engagements beyond Ceph.
• Develop deeper expertise in S3-compatible object storage concepts and ecosystems (clients, load balancing, performance testing, multi-tenancy), with mentorship from WEKA SMEs.
• Partner with internal teams to improve product supportability and operational excellence for object-storage use cases.

Requirements

We’re looking for a senior, customer-facing engineer who can lead Ceph architecture and operations today, and who is excited to grow into a broader object-storage and WEKA role.

• 10+ years in customer-facing technical roles solving complex enterprise infrastructure issues.
• 5+ years of hands-on Ceph experience in production: cluster design, deployment, upgrades, and day-2 operations.
• Strong understanding of Ceph internals and operational mechanics: MON quorum, MGR active/standby, OSD behavior, CRUSH and CRUSH maps, pools and placement groups (PGs), recovery/backfill and rebalancing.
• Experience operating large-scale (multi-PB) Ceph environments and navigating the operational challenges of fleet size, PG scaling, and long-running recovery events.
• Practical experience with Ceph RGW and S3 concepts (buckets, users/tenants, load balancing, scaling patterns, performance troubleshooting).
• Expertise in Linux/Unix administration in multi-platform, distributed environments.
• Strong troubleshooting skills across hardware, OS, networking, and distributed storage layers (including diagnosing performance bottlenecks and failure scenarios).
• Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage.
• Experience with observability and monitoring stacks (Prometheus/Grafana and common log/metrics tooling).
• Proficiency in Python and/or Bash; comfort building automation for monitoring, diagnostics, and repeatable operational tasks.
• Excellent written and verbal communication skills, with the ability to explain complex technical topics to both technical and non-technical stakeholders.

It’s Nice If You Have

• Experience with Kubernetes/Containers and/or cloud platforms (AWS, Azure, OCI, GCP) in storage-heavy environments.
• Familiarity with Jira, Confluence, Slack, and collaborating across Support, Engineering, and Product teams.
• Experience supporting HPC or AI/ML infrastructure (GPU clusters, high-throughput networking, performance benchmarking).
• Experience with infrastructure-as-code or config management (Ansible, Terraform, etc.).
• Strong technical writing skills and a habit of creating reusable runbooks and playbooks.

What Success Looks Like

• Customers view you as a trusted technical leader for Ceph and object storage, and they proactively engage you for architectural guidance and operational reviews.
• You can independently assess Ceph cluster health, identify risk, and lead remediation plans that improve availability and performance.
• You deliver consistent, high-quality customer communications and drive issues to resolution while partnering effectively with internal teams (CS, Product and Engineering).
• You build durable artifacts (runbooks, dashboards, automation, postmortems) that raise the operational maturity of customer environments and WEKA’s supportability.
• You ramp quickly on WEKA’s products and processes and expand your ownership beyond Ceph into broader designated services engagements.

The WEKA Way

• We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
• We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
• We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.
• We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

What you'll be doing:

As a Senior Designated Services Engineer, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships. Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service.

As a Senior Designated Services Engineer, you’ll:

• Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
• Troubleshoot and resolve technical issues, escalating to Engineering when necessary.
• Provide feedback to Engineering to enhance product supportability, usability, and serviceability.
• Support pre-sales engineers, partners, and resellers with technical expertise.
• Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues.
• Own, track, and document customer issues via the ticketing system.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles).
• Manage multiple projects and support cases concurrently.
• Advocate for customer concerns and represent WEKA externally.
• Develop subject matter expertise in WEKA and customer technologies.
• Participate in on-call, follow-the-sun support rotations as needed.
• Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel.

Requirements:

• 10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues.
• Ability to diagnose hardware failures, network congestion, and performance bottlenecks.
• Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.).
• Strong technical troubleshooting in multi-platform, distributed environments.
• Strong understanding of distributed storage systems.
• Expertise in Linux/Unix administration.
• Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage.
• Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting.
• Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana).

It's nice if you have:

• Experience with JIRA, Confluence, Slack, and other collaboration tools.
• Experience collaborating between customer support and product development teams.
• Familiarity with Kubernetes, Containers, LXC, and cloud platforms (AWS, Azure, OCI, GCP).
• Prior experience managing large-scale HPC clusters.
• Strong technical writing skills and a creative approach to problem-solving.

The WEKA Way:

We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.

We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.

We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.

We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Concerned that you don’t meet every qualification above?

Studies have shown that women and people of color may be less likely to apply for jobs if they don’t meet every qualification specified. At WEKA, we are committed to building a diverse, inclusive and authentic workplace. If you are excited about this position but are concerned that your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.

 WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

We’re looking for a technically savvy person who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.

Please submit your CV in English.

What You’ll Do

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
• Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
• Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
• Enrich our client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.
• Provide product feedback and insights to the business and R&D teams.
• Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
• Being a technical poc for select VIP customers, working closely with the sales and business teams.

What You Have

• Passion for solving customer issues in a fast-paced environment
• 2+ years of experience with technical support / QA / data analysis/development/ technical account management
• Experience in SQL querying and analyzing data
• Knowledge of at least one programming language
• Business Proficiency in English
• Ability to handle communications between clients, internal business teams and engineering teams
• Ability to learn new technologies quickly
• Ability to multitasking and work independently
• Structured and process-oriented

Bonus Points

• Web/Mobile marketing and/or digital advertising experience
• Mobile development / testing (iOS, Android) experience
• Familiar with Big data technologies
• Familiar with working with different APIs
• Experienced in LLM and AI Agent

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

We are looking for an Application Engineer to support our Sales and Engineering teams. In this role, you will analyze CAD models and technical drawings, assess manufacturability, calculate costs, and provide DFM feedback to ensure accurate and timely quoting for our customers. This position combines deep technical expertise in manufacturing processes with strong analytical and communication skills.

Responsibilities:

• Analyze drawings and CAD models (in English).
• Calculate manufacturing costs (materials, machining hours, post-processing).
• Provide recommendations on manufacturing processes where needed.
• Document and transfer calculations to the Sales/Commercial team.
• Review 3D models and 2D drawings for quoting and manufacturability feedback.
• Organize RFQs and clarify details with Sales and Engineering teams.
• Maintain quote databases and ensure timely updates.
• Deliver high-quality and accurate quotes ideally within 1–2 working hours.
• Support process automation initiatives and workflow optimization.

Requirements:

• Higher technical education (Mechanical/Manufacturing Engineer, Process Engineer, or similar).
• 5+ years of experience in metalworking / mechanical engineering.
• Expert knowledge of machining and fabrication processes: turning, milling, CNC machining, EDM, laser/waterjet/plasma cutting, sheet metal processing, welding.
• Understanding of post-processing methods: polishing, hardening, heat treatment, anodizing, sand/shot blasting, coatings, painting.
• Knowledge of different materials (metals, plastics, composites) and their processing properties.
• English level B2+.
• Customer-oriented mindset and ability to clearly explain technical details.
• Strong attention to detail and ability to work under time pressure.
• IT-enthusiast, ready to adopt modern tools and software (CAD/CAM, CRM, cloud systems).

Core Technical Expertise:

• Technical drawing interpretation – proficiency 5/5.
• Tooling & fixture design for machining, assembly, and welding – proficiency 3/5.
• Manufacturing processes expertise: laser/waterjet cutting, turning, milling, grinding, EDM, sheet metal fabrication – proficiency 5/5.
• Coatings and heat treatment – proficiency 3/5.
• Labor intensity and manufacturability assessment – proficiency 5/5.
• CAM programming for CNC (SolidWorks, Fusion 360, CypCut) – proficiency 3/5, with readiness for further training.

Work Conditions:

• Full-time remote work (home office).
• Holiday Calendar: US holidays
• Flexible schedule aligned with US Eastern Time
• Company-provided desktop PC and monitor
• Stable high-speed internet and a comfortable workspace are required

Please submit your resume in English.

#LI-Remote

We are looking for an Application Engineer to support our Sales and Engineering teams. In this role, you will analyze CAD models and technical drawings, assess manufacturability, calculate costs, and provide DFM feedback to ensure accurate and timely quoting for our customers. This position combines deep technical expertise in manufacturing processes with strong analytical and communication skills.

Responsibilities:

• Analyze drawings and CAD models (in English).
• Calculate manufacturing costs (materials, machining hours, post-processing).
• Provide recommendations on manufacturing processes where needed.
• Document and transfer calculations to the Sales/Commercial team.
• Review 3D models and 2D drawings for quoting and manufacturability feedback.
• Organize RFQs and clarify details with Sales and Engineering teams.
• Maintain quote databases and ensure timely updates.
• Deliver high-quality and accurate quotes ideally within 1–2 working hours.
• Support process automation initiatives and workflow optimization.

Requirements:

• Higher technical education (Mechanical/Manufacturing Engineer, Process Engineer, or similar).
• 5+ years of experience in metalworking / mechanical engineering.
• Expert knowledge of machining and fabrication processes: turning, milling, CNC machining, EDM, laser/waterjet/plasma cutting, sheet metal processing, welding.
• Understanding of post-processing methods: polishing, hardening, heat treatment, anodizing, sand/shot blasting, coatings, painting.
• Knowledge of different materials (metals, plastics, composites) and their processing properties.
• English level B2+.
• Customer-oriented mindset and ability to clearly explain technical details.
• Strong attention to detail and ability to work under time pressure.
• IT-enthusiast, ready to adopt modern tools and software (CAD/CAM, CRM, cloud systems).

Core Technical Expertise:

• Technical drawing interpretation – proficiency 5/5.
• Tooling & fixture design for machining, assembly, and welding – proficiency 3/5.
• Manufacturing processes expertise: laser/waterjet cutting, turning, milling, grinding, EDM, sheet metal fabrication – proficiency 5/5.
• Coatings and heat treatment – proficiency 3/5.
• Labor intensity and manufacturability assessment – proficiency 5/5.
• CAM programming for CNC (SolidWorks, Fusion 360, CypCut) – proficiency 3/5, with readiness for further training.

Work Conditions:

• Full-time remote work (home office).
• Holiday Calendar: US holidays
• Flexible schedule aligned with US Eastern Time
• Company-provided desktop PC and monitor
• Stable high-speed internet and a comfortable workspace are required

Please submit your resume in English.

#LI-Remote

We are looking for a Senior Application Engineer to support our Sales and Engineering teams. In this role, you will analyze CAD models and technical drawings, assess manufacturability, calculate costs, and provide DFM feedback to ensure accurate and timely quoting for our customers. This position combines deep technical expertise in manufacturing processes with strong analytical and communication skills.

Responsibilities:

• Analyze drawings and CAD models (in English).
• Calculate manufacturing costs (materials, machining hours, post-processing).
• Provide recommendations on manufacturing processes where needed.
• Document and transfer calculations to the Sales/Commercial team.
• Review 3D models and 2D drawings for quoting and manufacturability feedback.
• Organize RFQs and clarify details with Sales and Engineering teams.
• Maintain quote databases and ensure timely updates.
• Deliver high-quality and accurate quotes ideally within 1–2 working hours.
• Support process automation initiatives and workflow optimization.

Requirements:

• Higher technical education (Mechanical/Manufacturing Engineer, Process Engineer, or similar).
• 5+ years of experience in metalworking / mechanical engineering.
• Expert knowledge of machining and fabrication processes: turning, milling, CNC machining, EDM, laser/waterjet/plasma cutting, sheet metal processing, welding.
• Understanding of post-processing methods: polishing, hardening, heat treatment, anodizing, sand/shot blasting, coatings, painting.
• Knowledge of different materials (metals, plastics, composites) and their processing properties.
• English level B2+.
• Customer-oriented mindset and ability to clearly explain technical details.
• Strong attention to detail and ability to work under time pressure.
• IT-enthusiast, ready to adopt modern tools and software (CAD/CAM, CRM, cloud systems).

Core Technical Expertise:

• Technical drawing interpretation – proficiency 5/5.
• Tooling & fixture design for machining, assembly, and welding – proficiency 3/5.
• Manufacturing processes expertise: laser/waterjet cutting, turning, milling, grinding, EDM, sheet metal fabrication – proficiency 5/5.
• Coatings and heat treatment – proficiency 3/5.
• Labor intensity and manufacturability assessment – proficiency 5/5.
• CAM programming for CNC (SolidWorks, Fusion 360, CypCut) – proficiency 3/5, with readiness for further training.

Work Conditions:

• Full-time remote work (home office).
• Holiday Calendar: US holidays
• Flexible schedule aligned with US Eastern Time
• Company-provided desktop PC and monitor
• Stable high-speed internet and a comfortable workspace are required

Please submit your resume in English.

#LI-Remote

We are looking for a Senior Application Engineer to support our Sales and Engineering teams. In this role, you will analyze CAD models and technical drawings, assess manufacturability, calculate costs, and provide DFM feedback to ensure accurate and timely quoting for our customers. This position combines deep technical expertise in manufacturing processes with strong analytical and communication skills.

Responsibilities:

• Analyze drawings and CAD models (in English).
• Calculate manufacturing costs (materials, machining hours, post-processing).
• Provide recommendations on manufacturing processes where needed.
• Document and transfer calculations to the Sales/Commercial team.
• Review 3D models and 2D drawings for quoting and manufacturability feedback.
• Organize RFQs and clarify details with Sales and Engineering teams.
• Maintain quote databases and ensure timely updates.
• Deliver high-quality and accurate quotes ideally within 1–2 working hours.
• Support process automation initiatives and workflow optimization.

Requirements:

• Higher technical education (Mechanical/Manufacturing Engineer, Process Engineer, or similar).
• 5+ years of experience in metalworking / mechanical engineering.
• Expert knowledge of machining and fabrication processes: turning, milling, CNC machining, EDM, laser/waterjet/plasma cutting, sheet metal processing, welding.
• Understanding of post-processing methods: polishing, hardening, heat treatment, anodizing, sand/shot blasting, coatings, painting.
• Knowledge of different materials (metals, plastics, composites) and their processing properties.
• English level B2+.
• Customer-oriented mindset and ability to clearly explain technical details.
• Strong attention to detail and ability to work under time pressure.
• IT-enthusiast, ready to adopt modern tools and software (CAD/CAM, CRM, cloud systems).

Core Technical Expertise:

• Technical drawing interpretation – proficiency 5/5.
• Tooling & fixture design for machining, assembly, and welding – proficiency 3/5.
• Manufacturing processes expertise: laser/waterjet cutting, turning, milling, grinding, EDM, sheet metal fabrication – proficiency 5/5.
• Coatings and heat treatment – proficiency 3/5.
• Labor intensity and manufacturability assessment – proficiency 5/5.
• CAM programming for CNC (SolidWorks, Fusion 360, CypCut) – proficiency 3/5, with readiness for further training.

Work Conditions:

• Full-time remote work (home office).
• Holiday Calendar: US holidays
• Flexible schedule aligned with US Eastern Time
• Company-provided desktop PC and monitor
• Stable high-speed internet and a comfortable workspace are required

Please submit your resume in English.

#LI-Remote

Xometry is seeking an experienced and charismatic engineer for a critical customer-facing Senior Solutions Engineer role. This role supports Sales by providing perspective, feedback, and sharing knowledge learned from the front lines of the aerospace and defense engineering and manufacturing community. This role is a unique blend of customer engagement, technical expertise, and project management. Solutions Engineering will report into the Pre-Sales Engineering community, which is dually led by Sales and Operations.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a successful, experienced, team-focused engineer with digital fluency and a sincere enthusiasm about the aerospace industry, this could be the right role for you.

Responsibilities:

Customer Engagement and Sales:

• Partner with Account Executives to drive account growth and retention
• Discover, illuminate, digest, organize and execute major projects
• Join Account Executives in onsite visits with customers when appropriate
• Proactively identify and address potential manufacturing challenges (including DFM)
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities
• Gather customer insights and feedback to inform sales strategies

Pre-Sales Engineering:

• Assist Pre-Sales Engineering with knowledge gathering, digestion, and ultimately compiling correct and competitive quotes
• Combine customer knowledge, Xometry partner knowledge, and Xometry system knowledge to rapidly address customer needs and shepherd projects to delivery
• Provide project management and oversight on complex opportunities

Qualifications:

• 10+ years of relevant experience in aerospace and defense engineering and manufacturing roles
• Bachelor's degree in Mechanical Engineering is required
• Experience using Xometry’s services from a customer perspective. Partner perspective is a bonus
• Deep familiarity with the methods, materials, culture and products of organizations such as Lockheed Martin, Northrop Grumman, Blue Origin, Anduril, General Dynamics, Moog, SpaceX
• Strong understanding of manufacturing principles, including drawings and GDT
• Particularly strong experience in CNC machining. Composites, Plastics, Harnesses and Sheet Metal Fab are bonuses
• Familiarity with ISO9001, AS9100d, ITAR, NIST and other common and critical compliance and certification requirements
• Excellent English communication, interpersonal, and problem-solving skills. This must extend into remote/digital environments
• Ability to travel to customer and/or partner sites as needed. 25%-35% travel is typical
• Mountain or Pacific home time zone preferred
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite

Please submit your resume in English

#LI-Remote

Xometry is a leading on-demand manufacturing marketplace that's transforming how companies source and produce parts. We're looking for a highly motivated and experienced Supplier Development Engineer responsible for production partner development  to join our team. In this role, you'll be the bridge between our internal Technical sales & Sourcing teams and our external supplier network, focusing on, pro-active network supplier for large & production deals, optimizing supplier performance, managing risk, and ensuring our partners are prepared for complex, high-stakes projects.

Key Responsibilities

• Supplier Development & Engagement
• Build and maintain strong, trust-based relationships with our diverse network of manufacturing partners to increase their engagement and capacity.
• Engage with new supplier partners onboarded for the purpose of serving production programs, and facilitate partner success in simultaneously navigating the Xometry platform and serving the customer needs.
• Coach partners on industry best practices related to documentation, finishing processes, and quality assurance.
• Support partner readiness for complex and highly regulated programs, including those in the aerospace, defense, and medical industries

Cross-Functional Collaboration

• Work closely with internal teams, including sourcing, engineering, and project management, to ensure our partners' capabilities align with the Statement of Work (SOW) requirements for each project.
• Support Technical Account Managers (TAMs) and Project Managers (PMs) by assessing new partner capabilities and fit for new bids and proposals.
• Flag potential risks early, such as capacity constraints, financial weaknesses, or geopolitical exposures, to inform strategic decision-making.
• Assist in root-cause analysis of late shipments (e.g., finishing delays, raw material shortages, inspection bottlenecks) and help partners implement sustainable mitigation plans.

Controlled Processes & Special Qualifications

• Support the qualification of finishing suppliers (e.g., plating, anodizing, chemical conversion, coatings, paint/prime) to meet stringent aerospace, defense, and automotive standards.
• Assist partners in pursuing and maintaining special process qualifications such as NADCAP, AMS, VAPS, PPS, and TS16949.
• Oversee the verification and validation of controlled processes, including heat treatment, plating, and coatings.
• Help identify and address compliance requirements from frameworks like DoD, FAA, TCCA, DFARS, and ITAR, ensuring our partners meet all necessary regulations.

Required Qualifications

• Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field.
• A minimum of [e.g., 3-5] years of experience in supplier development, supplier quality, or a similar role within a manufacturing or technical environment within manufacturing, supply chain, or a related technical field.
• Strong understanding of manufacturing processes and quality standards.
• Excellent communication and interpersonal skills with a proven ability to build and maintain relationships.
• Problem-solving mindset and a talent for mediating complex situations.
• Knowledge of special processes and industry certifications (NADCAP, AS9100, etc.) is a significant plus.
• Familiarity with compliance frameworks (ITAR, DFARS) and their implications for manufacturing.
• Strong understanding of quality management systems and methodologies (e.g., APQP, PPAP, Lean Manufacturing, Six Sigma).
• Willingness to travel to supplier locations as required.

Please submit your resume in English.

#LI-Remote