Your role
Dialpad’s AI Engineering organization is responsible for building and maintaining customer-facing AI features at scale across all of our cloud-native products and services. Every day, millions of users worldwide leverage our technology to communicate effectively and efficiently.

Dialpad's Agentic Runtime team owns the infrastructure and execution engine that runs AI agents at scale across Dialpad's core product modalities — including voice, messaging, video, and digital engagement. From multi-step task orchestration and tool execution to real-time context management and agent memory, our team builds the foundational platform that powers Dialpad's next-generation intelligent, autonomous experiences. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, QA Specialists, and Engineers specializing in Distributed Systems, ML Infrastructure, and Platform Engineering.

This position reports to the Engineering Manager, who is based in Kitchener, CA, and has the opportunity to be based in our Buenos Aires, Argentina office.

What you’ll do

• Contribute to the design, development, and maintenance of agentic runtime systems, including agent orchestration, tool execution pipelines, and multi-step reasoning loops.
• Build and optimize core runtime components, including task planners, action dispatchers, memory managers, and context window management systems.
• Work on agent coordination techniques, including dynamic tool selection, parallel agent execution, state management, and result aggregation across multi-agent workflows.
• Maintain and enhance highly scalable agentic platforms with a focus on low-latency execution, cost efficiency, and deterministic behavior.
• Ensure high availability, reliability, and fault tolerance in agent runtime services, including graceful degradation when LLM or tool calls fail.
• Collaborate with cross-functional teams — including ML researchers, product, and platform engineers — to translate agentic product requirements into robust runtime infrastructure.
• Develop and optimize real-time distributed systems, microservices, and event-driven architectures powering agentic task execution.
• Design and implement sandboxed execution environments for safe agent use of tools, code execution, and external API calls.
• Implement and maintain monitoring, alerting, and performance metrics covering agent run success rates, token consumption, latency, and cost attribution.
• Evaluate and integrate emerging agentic frameworks, LLM APIs, and tooling ecosystems to continuously improve platform capabilities.
• Write clean, modular, and well-tested code while following best engineering practices in a rapidly evolving problem space.
• Participate in code reviews to ensure the quality, maintainability, and scalability of runtime components.
• Provide mentorship and technical guidance to junior engineers navigating the unique challenges of agentic systems.

Skills you’ll bring

• 3–6 years of experience in distributed systems, platform engineering, or ML infrastructure, with exposure to LLM-based or agentic systems strongly preferred.
• Strong understanding of agent architectures, including ReAct, plan-and-execute, and multi-agent coordination patterns.
• Deep knowledge of context management, prompt lifecycle, tool-call protocols (e.g., function calling, MCP), and agent memory strategies (short-term, episodic, and long-term).
• Experience integrating and managing external tool ecosystems, including web search, code interpreters, databases, and third-party APIs.
• Familiarity with retrieval-augmented generation (RAG) and how retrieval fits into broader agentic pipelines.
• Understanding of LLM output reliability challenges — hallucination, non-determinism, and retry/fallback strategies at runtime.
• Proficiency in Go and Python 3 (experience with Rust or TypeScript is a plus).
• Strong understanding of distributed systems, microservices, and event-driven architectures suited to long-running agent tasks.
• Passion for real-time performance optimization, including streaming responses, async execution, and parallel tool invocation.
• Experience with API design using OpenAPI, Swagger, or equivalent, with an eye toward agentic interaction patterns.
• Knowledge of gRPC or equivalent RPC protocols for inter-service communication within agent runtimes.
• Experience with Docker and Kubernetes, including managing long-running or stateful agent workloads in containerized environments.
• Familiarity with cloud platforms (GCP preferred, AWS/Azure optional), including managed services relevant to agentic workloads such as queuing, secrets management, and compute autoscaling.
• Hands-on experience with Infrastructure as Code tools like Terraform or Ansible.
• Knowledge of CI/CD frameworks and continuous delivery practices, with comfort shipping infrastructure in a fast-moving research-adjacent environment.

Your role
At Dialpad, web engineering and design aren't separate disciplines — they're the same team. Our unified Design Organization brings together product designers, brand designers, and engineers who all build. We write code, ship products, and use AI as a core part of how we work, not as an afterthought.

As a Sr. Web Engineer on the Marketing Web team, you'll contribute to the full surface area: the marketing website, the internal tooling that powers it, and — critically — the AI-powered automations and integrations that connect Dialpad's marketing presence to the teams that maintain it. You will identify opportunities, prototype quickly, and ship to production. There is no handoff culture here.

This role sits at the intersection of marketing engineering, AI automation, and experience design. You'll work directly with designers, marketers, brand leads, and product teams to create a seamless, connected customer journey — from the first visit to a marketing page through to the Dialpad product itself. You'll be expected to bring your own ideas, take ownership, and build things that matter.

What You'll Do

• Identify and define automation opportunities across the marketing website, content workflows, QA pipelines, and the broader customer journey.
• Build prototypes quickly to validate ideas, then take them to production — you own the full arc from idea to shipped.
• Design and implement agentic workflows and internal AI tools that reduce manual overhead and unlock capabilities for the entire organization.
• Integrate AI tooling into real publishing, deployment, and personalization workflows — not demos, actual production systems.
• Stay on the cutting edge of AI tooling: you know what's new, you've tested it, and you have a strong point of view on what's worth adopting.
• Contribute meaningfully to the codebase — writing features, fixing bugs, and reviewing PRs with depth.
• Build and maintain components, pages, and templates that reflect Dialpad's design system and brand standards with consistency and precision.
• Own performance, accessibility, and AEO/SEO at a technical level — you diagnose proactively; you don't wait for reports.
• Maintain and improve the internal publishing platform and tooling that the team depends on every day.
• Partner with the unified Design Organization to create a seamless experience from marketing touchpoints through to the Dialpad product.
• Build integrations that bridge the gap between marketing, sales, and product — personalization, sign-up flows, onboarding hooks, attribution, and beyond.
• Collaborate with designers, brand leads, marketers, and product engineers as a peer contributor — you speak their language and earn trust through craft.
• Surface opportunities to make the Dialpad product experience better through what you learn from the marketing surface.
• Set and uphold frontend standards for code quality, accessibility, and performance across the marketing web stack.
• Help define how AI-assisted development is done on this team — effective prompting, code review rigor for AI output, and knowing when to push back.
• Be a multiplier: when you learn something, you share it; when you build something reusable, you document it.
• Evaluate new tools and frameworks with a critical eye — adoption is earned, not assumed.

What You'll Bring

• 5+ years of frontend or full-stack web engineering experience, with meaningful time on marketing or growth web surfaces.
• Active, daily use of AI coding tools — Claude Code, Windsurf, or equivalent — with a concrete point of view on how to get real value out of them and when they fall short.
• Demonstrated experience building AI-powered automations or internal tooling that shipped to production.
• Strong proficiency in modern JavaScript/TypeScript, Vue or React, HTML, and CSS.
• Experience with headless CMS platforms, static site generators, or component-driven marketing stacks.
• A high-ownership builder mindset — you identify problems, propose solutions, and drive them to completion without waiting to be directed.
• Strong communication skills: you work well with designers and non-engineers, and you translate technical constraints into clear decisions.

As a Solution Architect for Solutions & Innovation at Innovid, you will be responsible for custom solution definition and delivery for our global customers. Working with both the pre and post sales teams, you will understand and define our customers' business challenges in order to deliver comprehensive solutions to meet their needs. You will lead technical conversations, build Statements of Work, provide solution architecture design documentation, and lead projects from inception to completion. 

The Impact You'll Make:

• Technical lead of all aspects of a successful implementation; from pre-sales requirements gathering and documentation, to delivery and training.
• Execute an extensive analysis with development teams to design the solution and describe it through architecture and design artifacts.
• Present proposed solutions and maintain ongoing technical discussions with the customer across all levels.
• Create best practices and process efficiencies for technical projects and deployments.
• Develop business automation solutions to drive operational efficiency across the organization.
• Work with the Product and R&D teams to understand the product roadmap and play an active role in defining features and changes in Product requirements that influence the future customer’s usage of the product.

What You'll Bring to Us:

• 3 + years of experience working with customers in a pre-sales or post-sales technical role
• 3 + years of experience managing and delivering technical projects
• 2 + years of hands-on architecture and design experience with SaaS, Cloud, and API driven applications
• Strong Project Management skills with a proven track record of leading large-scale projects from inception to completion
• Experience presenting to both technical and executive audiences, whether impromptu on a whiteboard or through presentations and demos
• Experience creating SOWs (Scopes of Work) and other project management artifacts
• Comprehensive 3rd Party integration experience (APIs, etc), including:
• Advanced/Native English level with excellent writing and communication skills
• Excellent problem-solving skills

Nice to Have:

• Experience working with Amazon Web Services or other Cloud platforms - preffered
• Experience working with Amazon Web Services or other Cloud platforms
• Understanding of data structures, reporting solutions and databases
• Working knowledge of Dynamic Content Optimization (DCO) data feeds used to power personalized advertising campaigns.
• Experience leading projects utilizing Agile Methodologies
• Understanding of concepts like Resource-Oriented API Modelling and GraphQL
• Software development experience (Node, Express, React or similar)

What We Will Offer You:

• • Unlimited Vacations
  • Monthly Inflation updates
  • Lunch Credit
  • OSDE 410 as medical insurance
  • English lessons
  • Gym coverage
  • Internet coverage
  • 1 extra paid month for primary & secondary birthing caregivers
  • Learning & Development - Tools and Training
  • Hybrid & flexible working model - nice offices in Parque Chas with endless snacks & beverages
  • Pet friendly office
  • High visibility roles with a tremendous amount of growth potential
  • Global team and cross-company collaboration unlike anywhere else

As part of Fireblocks, Dynamic represents the next evolution of non-custodial wallet infrastructure. Dynamic is Fireblocks’ embedded wallet platform, purpose-built for developers who want to bring crypto and stablecoin experiences into modern applications without complexity. Together, Fireblocks and Dynamic are building the most complete, secure, and developer-friendly wallet infrastructure in the industry by combining institutional-grade security with consumer-grade experiences.

About the Team

Dynamic was founded in 2021 with a simple vision: every app and website will have a wallet component. That vision is rapidly becoming reality. Wallets are no longer limited to crypto-native products, they are becoming foundational infrastructure for payroll, remittances, and global payments. Dynamic powers wallet-based experiences for leading crypto and fintech teams including Kraken, zerohash, Magic Eden, and more.

Dynamic builds and maintains developer-first SDKs that enable teams to seamlessly integrate embedded wallet functionality directly into their applications. These embedded wallets allow end users to create, manage, and use wallets without leaving the product experience, making wallets feel like a native part of modern fintech and crypto apps.

As part of Fireblocks, the Dynamic team continues to build and scale the infrastructure and developer tooling that has onboarded 50M+ wallets across crypto and fintech applications. In this context, Dynamic powers the application-layer wallet experience and developer tooling, complementing Fireblocks’ core custody, security, and transaction infrastructure. The team operates with a strong product mindset and deep focus on security, reliability, scalability, and exceptional developer experience. Engineers at Dynamic build secure-by-default systems and approach their work with a strong customer focus, balancing technical excellence with real-world user needs. You will be joining a passionate group that moves fast, works with the biggest names in payments and fintech, and is defining how the next generation of financial applications are built.

What You’ll Do

• Design and implement high-quality native mobile SDKs that enable developers to integrate embedded wallet functionality into their applications, with a strong focus on API ergonomics, performance, and reliability.
• Own SDK features end-to-end: from API design and architecture, through implementation and testing, to release, versioning, and developer documentation.
• Build and maintain secure, reliable SDK components for wallet operations, including cryptographic operations, blockchain interactions, and security-sensitive flows.
• Define and evolve the SDK architecture to support long-term maintainability, backward compatibility, and adoption across diverse customer applications.
• Build sample applications and demos that showcase SDK capabilities and serve as integration references for customers.
• Create clear, comprehensive SDK documentation and integration guides.
• Work with developer relations and support teams to address customer integration challenges.
• Raise the bar for quality and operational excellence by establishing best practices around testing, observability, releases, and code health.
• Contribute to a culture of ownership and execution, leading by example through hands-on work, code reviews, documentation, and knowledge sharing.

What You’ll Bring

• 5+ years of software engineering experience, with deep focus on mobile development and shipping production-grade SDKs.
• Demonstrated track record of building and shipping high-quality code, with work you can point to and discuss in depth.
• Strong hands-on experience with iOS (Swift) and/or Android (Kotlin); experience with React Native or other cross-platform frameworks, and familiarity with all.
• Experience building mobile SDKs or shared libraries, including API design, versioning, packaging, and long-term maintenance across platforms.
• Experience with blockchain-enabled mobile systems, including wallet flows, signing, and on-chain interactions.
• Experience working on security-sensitive mobile software, such as key management, secure storage, cryptography, or financial products.
• Strong grasp of mobile engineering best practices, including CI/CD, automated testing, release management, and observability.
• A get-things-done mindset with the ability to independently own problems and deliver end-to-end solutions.
• Comfortable making long-term architectural decisions while remaining pragmatic and adaptable.
• B.Sc. in Computer Science / Engineering or equivalent practical experience.
• Remote role in a distributed team; preference for candidates in the Americas time zone.

Big Advantages

• Rust and/or WebAssembly (Wasm) experience, particularly building cross-platform SDKs consumed by mobile apps.
• Experience designing shared core logic used across iOS and Android.
• Experience with advanced mobile security primitives (secure hardware, MPC, low-level crypto).
• Prior experience owning or founding a mobile platform or SDK from scratch.