Please note, this is a talent pool position, not a live role. If you would like to be considered for any future Art Director positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

At DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your career, or are a seasoned Art Director with mentoring/management experience, we would love to hear from you!  

As an Art Director, you will translate strategy into smart, engaging creative that hooks niche audiences. You will partner closely with a team of Copywriters, Video Editors, Content Creators, Visual Designers, collaborating to bring creative briefs to life across digital, social, and video channels. 

WHAT YOU’LL DO:

• Concept and design best-in-class digital creative across social and video, with a strong focus on visual storytelling and performance.
• Contribute to pre-production planning, support on-set shoots, and collaborate with editors and designers in post to ensure work comes to life as intended.
• Work closely with copywriters, strategists, producers, project managers, and client teams to ensure creative aligns with brief goals, brand voice, and business objectives.
• Own the work from end to end.
• Concepting and producing polished, on-brand, performance-minded assets that meet timelines and briefs.
• Navigate ambiguity with CD support, adapt to shifting priorities, and bring proactive solutions to creative and production challenges. These solutions should come in the form of daily brainstorming and inspiration sharing with the team.
• Approach every situation with curiosity, kindness, and accountability to help foster an inclusive and collaborative team environment.

WHAT YOU BRING:

• We’re open to see all different levels of experience. 
• Prior social agency experience or relevant experience with a track record of navigating high-volume, high-visibility accounts.
• On-set and content production experience (domestic or international), including working with video directors, editors, and producers. 
• Strong client presentation and communication skills - you can confidently present ideas, take feedback in stride, and advocate for great creative. 
• Excellent design sensibility and a strategic eye for layout, typography, motion, and branding. Additionally, deep knowledge of social best practices for optimal performance.
• A proactive, collaborative mindset - you bring energy to brainstorms, jump in where needed, and support your teammates with generosity and respect. 
• Experience in Figma, Adobe Creative Suite, and Google Workspace. 
• A creative portfolio that shows your eye for design, your range in digital, video, and your ability to turn strategy into scroll-stopping creative. 

TAKE INTO ACCOUNT:

• You will have to communicate with your team members abroad, therefore fluency in English and excellent communication skills (both written and verbal) are a must for this role.

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Hybrid #LI-Remote

Monks is looking for a Senior User Experience Designer to join our team. This role involves working on a diverse range of high-stakes projects, including large-scale platforms, global campaigns, and complex digital products for the world's most innovative brands. You will be the crucial link between business ambition, customer needs, and creative execution.

Role & Responsibilities

• You’ll join a dedicated project team as a Sr. UX designer.
• You’ll help to shape the projects by bringing fresh ideas to the table, putting a spin on content and interaction ideas to elevate the experience to new heights.
• You propose concepts, additions and adjustments that will contribute to the business and creative goals of the project.
• You conceptualize work from the human experience side and how a digital product will enrich it.
• You’ll produce high-quality UX deliverables such as detailed wireframes, user flows and prototypes, shaping these from scratch as well as completing those already in the works. Keeping in mind the best practices and accessibility requirements.
• You’ll be working alongside our UI and Engineering teams to ensure design feasibility and smooth handoff.
• You know the importance of understanding content and information architecture and applying it to storytelling with your UX work.
• You create crystal-clear briefings for our visual designers and produce lean documentation of features and functionalities to instruct our developers.
• In this senior role, you’ll help steer the UX ship, reporting to the UX Director and UX Lead but also working alongside peers, helping manage and mentor younger UX designers.
• You’ll be presenting and guiding client conversations, pitching new projects and proposals for production.
• You’ll be leading workshop sessions, internally and externally to co-create and ideate concepts in a fast paced environment.

Requirements

• 5 years of experience working as a UX Designer at a high, international level.
• Professional fluency in both Spanish and English (written and verbal) is required to service our global client base and lead international teams.
• Expert-level mastery of Figma for both design and prototyping. 
• Deep familiarity with a wide range of UX research methodologies with the ability to plan and execute them when necessary.
• Expert knowledge of interaction design principles and customer-centric design best practices, always remaining up-to-date with the latest trends and innovations.

Nice to have

• Experience managing or maintaining a large-scale, enterprise-level Design System.
• Experience with AI enhanced workflows.

#LI-Hybrid #LI-FC1

As an Associate Strategy Director at Monks, you will play a vital role in developing and executing innovative strategies for our clients. You will collaborate with cross-functional teams to ensure that insights and data drive creative solutions that address client objectives and enhance brand performance. Your strategic thinking and leadership skills will help shape impactful campaigns while mentoring other strategists.

Key Responsibilities

• Assist in creating comprehensive marketing and communication strategies that align with client goals and drive measurable results.
• Work closely with clients to understand their business challenges, providing strategic recommendations and actionable insights.
• Partner with creative, media, data and production teams to ensure strategies are effectively integrated and executed across all channels.
• Conduct thorough market analysis and gather insights to inform strategic recommendations, staying updated on industry trends and competitor activities.
• Manage multiple projects simultaneously, ensuring timelines are met and deliverables align with client expectations.
• Provide guidance and support to strategists and CMs, fostering their development and promoting a collaborative team environment.
• Monitor and evaluate the performance of strategies using key performance indicators (KPIs), making data-driven adjustments as necessary.

Requirements

• 5-7 years of experience in strategy, marketing, or consulting, preferably within an agency setting.
• Strong track record in developing successful and innovative strategies for a variety of clients and industries.
• Excellent analytical and problem-solving abilities, with proficiency in interpreting data and translating insights into actionable strategies.
• Exceptional verbal and written communication skills, with the ability to present ideas clearly and influence stakeholders.
• Strong interpersonal skills, capable of working effectively in a collaborative, fast-paced environment.
• Proven ability to leverage AI tools and methodologies to optimize strategic workflows, enhance data analysis, and drive innovative creative solutions.

#LI-Hybrid #LI-MR1

PLESE SUBMIT RESUME IN ENGLISH TO BE CONSIDERED

• Web Ecosystem Management: Lead the strategy and maintenance for s4capital.com, legacy sites, and microsites. You ensure every page aligns with our global "Monks" brand.
• The Technical Bridge: You are the primary point of contact for developers. You’ll manage Jira sprints, prioritize tasks, and ensure technical debt doesn't compromise UI/UX.
• Lead Gen & Growth: Partner with Marketing Ops and Analytics to optimize the conversion path. Your success is measured by how well the website captures and flows leads into HubSpot.
• Content Governance: You aren't just a gatekeeper; you are an enabler. You will train content creators across 5 regions, setting the standards for how we present our offering.
• Website Relaunch: Play a leadership role in the upcoming site relaunch, ensuring we hit milestones without sacrificing quality or strategic alignment.

• Proven Experience: You’ve spent 5+ years in a top-tier digital agency or a multinational corporation managing complex websites.
• The "UI" Eye: You understand the difference between a dev-friendly build and a user-friendly interface. You can spot a UI misalignment from a mile away.
• Strategic & Operational: You are comfortable presenting a 6-month roadmap to a Director, then jumping into the CMS to fix a case study layout or vet an SEO metadata update.
• Local Market Context: You understand how to manage stakeholders across different time zones (specifically the LATAM/Global bridge) and have experience with international site structures.
• Technical Stack: You aren't a coder, but you are a power user of web platforms like Drupal/WordPress, marketing software and CRMs like HubSpot, web data tools like GA4, and project management software like Jira.

#LI-Hybrid
#LI-LT1

Monks is looking for a seasoned and experienced Pipeline Engineer who can solve technical issues, and develop pipelines and workflows for the 3D Animation team in Buenos Aires and beyond. In this role, you will work on demanding CGI projects for premium customers with the highest demands on quality and aesthetics. 

Our ideal candidate can communicate with the art and production team on the needed technical components and pipeline improvements. Has people management skills and is focused on finding technical solutions. You will be involved in all aspects of the pipeline: from scoping alongside with the producers, through setting up a team until the delivery.

Key Responsibilities

• You’re able to understand the brief and find technical solutions to make the artistic goals of the project work within time and budget. You will be responsible for helping define the right team and maintaining and updating CG pipelines based on the project need. This can vary from ad hoc short projects to long term setups. 
• You’ll work closely with the Director, 3D lead and all the artists involved in a project. Hands-on involvement in production on projects is a must.
• Attend to team calls and brainstorming solutions together with the team

• Be on the forefront of new developments and applications in the CG field and the implementation of innovation and AI automation/generation.

• Working closely with other offices in different countries and time zones.
• You will be helping to scope project times and check feasibility for the different tasks
• You will work from pre-production phase to final delivery, meaning that you will be communicating constantly with different departments and adjusting pipeline and processes accordingly.
  
  Please be attentive to the requirements and accompany your application with your current resume, reel breakdown, and a link to your demo reel.

Requirements:

• At least 5 years of production experience with the end-to-end 3D animation process in a senior or leading role.
• A deep knowledge of different CGI production pipelines and industry standards.
• Excellent ability to troubleshoot and solve technical problems.
• You have an excellent knowledge of all 3D softwares and render engines with a main focus on Maya/Arnold and Cinema4/Redshift. 
• Complementary knowledge of other softwares such as Substance Painter, 3d Max, Houdini, After Effects, and/or Nuke are necessary to fulfill complete analysis of workflows.
• You can work in various steps of the 3D pipeline. Modeling, texturing, lighting, rendering and animation.
• You have a deep understanding of 2D compositing.
• Excellent communication in English and collaboration skills to work effectively within a team.
• Able to meet, talk, and present to clients.
• Pro-active attitude. You are a team player and have a positive, hands-on approach.

#LI-Hybrid

.Monks is looking for a seasoned and experienced 3D Technical Director who can solve technical issues, and develop pipelines and workflows for the 3D Animation team in Buenos Aires and beyond. In this role, you will work on demanding CGI projects for premium customers with the highest demands on quality and aesthetics. 

Our ideal candidate can communicate with the art and production team on the needed technical components and pipeline improvements. Has people management skills and is focused on finding technical solutions. You will be involved in all aspects of the pipeline: from scoping alongside with the producers, through setting up a team until the delivery.

Key Responsibilities

• You’re able to understand the brief and find technical solutions to make the artistic goals of the project work within time and budget. You will be responsible for helping define the right team and maintaining and updating CG pipelines based on the project need. This can vary from ad hoc short projects to long term setups. 
• You’ll work closely with the Director, 3D lead and all the artists involved in a project. Hands-on involvement in 3D production on projects is a must.
• Attend to team calls and brainstorming solutions together with the team

• Be on the forefront of new developments and applications in the CG field and the implementation of innovation and AI automation/generation.

• Working closely with other offices in different countries and time zones.
• You will be helping to scope project times and check feasibility for the different tasks
• You will work from pre-production phase to final delivery, meaning that you will be communicating constantly with different departments and adjusting pipeline and processes accordingly.
  
  Please be attentive to the requirements and accompany your application with your current resume, reel breakdown, and a link to your demo reel.

Requirements:

• At least 8 years of production experience with the end-to-end 3D animation process in a senior or leading role.
• A deep knowledge of different CGI production pipelines and industry standards.
• Excellent ability to troubleshoot and solve technical problems.
• You have an excellent knowledge of all 3D softwares and render engines with a main focus on Maya/Arnold and Cinema4/Redshift. 
• Complementary knowledge of other softwares such as Substance Painter, 3d Max, Houdini, After Effects, and/or Nuke are necessary to fulfill complete analysis of workflows.
• You can work in various steps of the 3D pipeline. Modeling, texturing, lighting, rendering and animation.
• You have a deep understanding of 2D compositing.
• Excellent communication in English and collaboration skills to work effectively within a team.
• Able to meet, talk, and present to clients.
• Pro-active attitude. You are a team player and have a positive, hands-on approach.

About the Role

At Monks, Senior Designers are the backbone of creative execution at scale. You bring equal parts craft, systems thinking, and creative ambition — translating brand vision into high-quality assets that perform across global campaigns, platforms, and moments. This is not just a production role. You'll operate confidently in the space between established brand guidelines and new creative territory, pushing boundaries while ensuring every deliverable meets the highest standard of quality.

You'll work at speed and at scale — owning asset delivery for high-velocity programs and setting the craft bar for the work that goes out the door.

What You'll Do

• Lead the design and delivery of high-volume, high-quality creative assets across global campaigns, maintaining brand consistency at every touchpoint
• Champion brand integrity across regions — ensuring visual systems, style guides, and design standards are applied with precision and intent
• Operate confidently in the "gray space" — blending established brand guidelines with fresh creative thinking to find new ways of expressing the brand
• Develop, maintain, and evolve style guides and design systems built for scale, ensuring assets are consistent, adaptable, and platform-ready
• Own quality assurance across deliverables — serving as the final reviewer before work reaches senior stakeholder or client review
• Guide and supervise a team of production designers, providing clear creative direction, feedback, and support to ensure efficient, on-brand output
• Push the boundaries of what's possible within Figma — leveraging its full capabilities to create outstanding designs and invent smarter ways of working
• Collaborate with creative directors, strategists, producers, and technologists to deliver solutions that are both creatively strong and commercially effective
• Present and articulate design decisions clearly and confidently to internal teams and stakeholders
• Stay ahead of design trends, cultural moments, and emerging tools — bringing fresh references and creative energy to every project

What You Bring

Required

• 5+ years of experience as a Designer or Art Director in an agency or fast-paced creative environment
• A strong portfolio demonstrating exceptional craft, range, and the ability to work across brand, campaign, and digital experiences at scale
• Proven experience working on global campaigns with a deep understanding of design consistency, brand systems, and regional adaptation
• Expert-level proficiency in Figma — including design systems, component libraries, and collaborative workflows
• Strong command of Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Demonstrated experience in style guide development, asset production, and quality assurance across high-volume deliverables
• Experience leading or supervising production designers, with the ability to give clear, constructive creative direction
• A systems thinker who can design for scale without sacrificing craft or creative intent
• Comfortable with AI-powered design tools and emerging workflows that accelerate creative production
• Excellent written and verbal communication in English

Nice to Have

• Experience working on large-scale retail, tech, or e-commerce enterprise accounts
• Motion design skills and experience with animation or video asset production
• Familiarity with design for performance — understanding how creative decisions impact campaign effectiveness

#LI-TL1

#Hybrid

About the Role

You'll be a senior creative force on high-profile brand marketing campaigns spanning social content, hero video, motion graphics, and typographic animation. Operating within a dedicated client team, you'll own the animation process end-to-end — from concept and pre-production through final delivery — collaborating with creative directors, producers, illustrators, and animators across a global team.

At this level, nobody oversees your craft — you set the bar. You're expected to drive quality and efficiency, mentor junior and semi-senior animators, push new techniques and tools, and serve as an internal ambassador for generative AI in the animation workflow.

What You'll Do

• Own the full animation lifecycle — pre-production assessment, creative scoping, execution, and final delivery — across social assets, complex hero videos, and multi-platform campaign toolkits.
• Lead early-stage creative ideation alongside art directors and creative leads, translating briefs and copy into high-quality motion work across formats, languages, and dimensions.
• Build and optimize production templates that improve speed and consistency for the broader global animation team.
• Maintain brand integrity across all deliverables — consistent across ad formats, platforms, and languages — while proactively flagging risks and unfeasible timelines before they become problems.
• Champion and integrate generative AI tools into your workflow, staying ahead of market trends and helping the team adopt new techniques and software.
• Present work and contribute to creative conversations with support from the craft director; collaborate with producers and cross-functional teams across multiple offices worldwide.
• Support and mentor junior and semi-senior animators, actively sharing progress, problems, and creative solutions across the team.

What You Bring

• 5+ years of professional experience in motion design and 2D animation, with a portfolio demonstrating ownership across brand campaigns, social content, and hero video production.
• Advanced proficiency in After Effects, Premiere, Photoshop, Illustrator, and Figma — you know how to do the basics right, and when to break the rules for creative effect.
• Hands-on experience with generative AI tools — Runway, MidJourney, Adobe Firefly, Whisk, or similar — with a genuine drive to stay current as the toolset evolves.
• Strong visual design sensibility across typography, colour, layout, and composition in both static and motion contexts.
• Proven ability to manage your own time, flag risks early, and deliver high-quality work under tight deadlines — independently, without hand-holding.
• Intermediate to advanced English proficiency (written and verbal) — enough to work fluidly with international teams, communicate blockers clearly, and present creative work.
• Collaborative mindset — equally comfortable leading a creative direction, mentoring a junior, or taking notes from a craft director.

Nice to Have

• 2D character animation
• 3D animation (C4D / Blender)
• Storyboarding
• Lottie / Rive
• Agency / production background
• Social platform specs (Meta, TikTok, YT)

#LI-MS1 #LI-Hybrid 11331

Meet the Team

Our People Operations team shapes Fever’s people strategy to attract, support and grow our people and make the company a top-performer. We ensure a smooth  hiring and onboarding process, create the best employee experience, and support career growth and learning opportunities to help every individual do their best work.

Join us if you are passionate about people and want to help shape the people strategy that drives Fever’s success.

The Role

As a Talent Acquisition Specialist, you will play a key role within Fever’s People department, working closely with hiring managers and cross-functional teams to support global recruitment efforts and contribute to the overall talent strategy of the company.

What You’ll Do

• Identify and source high-quality candidates through a variety of channels 
• Manage the full-cycle recruitment process: creating job ads, screening job applications, phone interviews, video screening, candidate testing, conducting interviews, and coordination with the hiring teams
• Work closely with hiring managers in helping them define the recruitment process
• Provide a world-class candidate experience
• Communicate feedback effectively to applicants
• Spread the Fever message by attending virtual job fairs, e-meetups, etc
• Manage the existing pipeline of candidates and identify future opportunities for growth

Who You Are

To be successful in this role, you will be:

• Obsessive about acquiring the best talent for the position: from beginning to end, you master the hiring process and prove that you are a valuable asset to the company
• Independent and self-driven: your organizational skills and remarkable determination mean that high-volume hiring doesn’t phase you
• Inquisitive nature: being analytical and creative helps you to find talent for any role
• Strong stakeholder manager: excellent communication skills, unbeatable market insight and proven expertise up to director level help drive decisions through data and reporting
• Eager to learn and help: you understand the overall goal of your team and not just your own objectives

Requirements

• +3 years of experience, preferably in-house within a similar tech or related industry player. Experience in a fast-growing environment is a plus
• A degree in Business, Psychology, Law, or similar field
• C2 or Native English level, other languages are a plus
• Experience working with ATS systems
• Experience with recruiting tools such as LinkedIn Recruiter
• A solid understanding of Fever’s vision, business model, and operations
• Unsurpassable networking skills and the ability to create smart recruiting partnerships

Why You’ll Love It Here

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Health insurance
• Home-office friendly
• Responsibility from day one, and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

#LI-hybrid #LI-fulltime

DEPT® Argentina is growing fast and we're looking for folks that want to work with peers and clients that enjoy and build great products together. 

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

What You'll Do 

Financial Management

• Strategic financial business partner to Client teams and Finance leadership helping to influence positive financial management and decision making supported by data
• Development of monthly forecasts and annual Budget planning, with an ownership over revenue and expense planning, with oversight from the Director and VP
• Partner with cross functional leads to develop strategies that drive profitable growth
• Monitoring month-end close processes including but not limited to reviewing revenue recognition and journal entries, ensuring actuals are updated accurately and bringing forth any issues to be resolved for the following month
• Draft or oversee preparation of all financial reporting such as month end reports, variance analysis, and P&L commentary. Recommending areas to improve reporting, where needed
• Understand results and ability to respond to questions from Finance and Senior Leadership on key drivers impacting the P&L

Client Finance

• Partner with the Sales, Client, Operations and Legal teams in new business efforts including pricing client proposals, assisting in responding to RFP/Is and the development of budgets to maintain healthy margins 
• Partner with Client leads, Legal and Finance leadership to review statements of work including analyzing and supporting the development of new pricing models or opportunities for increased revenue 
• Review monthly, quarterly, and annual revenue versus the forecast to provide commentary and determine whether we met or exceeded financial goals, including the tracking of client margins and profitability
• Partnering with Client leads to maintain a strong knowledge of the client's business models, contractual arrangements, health of the business, and growth opportunities
• Liaise with DEPT entities on intercompany transactions inclusive of reviewing and helping to set up intercompany contracts, pricing for cross sells and negotiation of rates 
• Analyze, identify, and communicate areas of concern or suggested improvements within the Client Portfolio to both Finance and Client Leaders
• Evaluate fees for client staffing plans and suggest staffing and margin recommendations with the support of Finance leadership
• Ensure agency performance is consistent with contract obligations 

Team Management

• Oversee and develop growth plan for direct reports and cultivate a positive team culture
• Provide ongoing constructive feedback, manage career pathing, and consistently hold staff accountable for performance, compliance and ethical business conduct
• Help attract new talent and work to build a team with diverse views and backgrounds
• Promote cross-collaboration with wider US FP&A team and sharing of best practices

Other Responsibilities

• Serve as the initial FP&A point of contact for client audits
• Lead development and delivery of regular and ad hoc reporting for client teams and senior leadership, as needed
• Lead the development of process improvement initiatives with minimal oversight from Finance Leadership
• Ensure adherence to reporting deadlines for both client and finance calendars

Qualifications: 

• Bachelor's degree in finance, accounting, or business preferred
• 5-7+ years experience, with at least 6 years experience in an Agency.  Experience working at a Media or Creative Agency is a plus.
• Knowledge of GAAP and IFRS accounting principles and their practical application related to revenue accruals preferred (ASC 606, IFRS 15). 
• Experience with Financial Systems such as Anaplan and Netsuite 
• Experience in setting and managing expectations
• Experience training, developing and managing direct reports
• Exhibit judgment on when to elevate issues and when to resolve independently
• Demonstrated ability to build strong working relationships and be inclusive of ideas
• Strong analytical orientation. Skills in financial analysis, including review of financial statements and analysis of key business metrics
• Advanced proficiency in Microsoft Office with emphasis on Excel skills  and Google Product Suite software applications
• Forward thinking - challenges the status quo and proactively and creatively identifies opportunities for improvement
• Ability to effectively work and communicate with both finance and non-finance stakeholders
• Able to effectively manage workload, prioritize and streamline tasks to ensure accuracy and take “ownership-mentality” in work/clients/practices.

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

The Director, Delivery is both a people manager and client leader. This person has a disciplined approach to managing our most important clients through project and program management whether it is a single large project or multiple projects that make up a program. The successful candidate is detail-oriented but can also think of the ‘big picture’ strategy to drive our client’s business forward, while building long-lasting client relationships. Has the ability to manage various types of concurrent projects from research & strategy, design, development, and deployment of web and software products. Capable of managing complex programs with multiple projects and project management resources in dynamic client environments. Has strong client-facing and strategic leadership experience along with expert program/project management skills. Has extensive experience managing direct reports with a focus on performance, career growth, and project/program management skills. They will use their expertise to coach and grow their team.

WHAT YOU’LL DO:

• Define, manage and execute various types of projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability. 
• When appropriate, establish and lead a program for a specific client with multiple, concurrent projects. 
• Establish the operating model, communication, plan and tools to be used by the program to ensure successful delivery. 
• Directly manage project management team members, providing ongoing mentorship, career development, and performance guidance.
• Ability to coach team members on best practices and act as a partner in solving client challenges.
• Lead the development and implementation of standardized processes and tools across the Delivery team.
• Oversee and deliver weekly internal and client-facing status updates for engagements, including executive-level (C-suite) communications.
• Balance strategic and operational thinking with strong attention to detail and execution.
• Serve as the primary point of contact between clients and internal teams, ensuring clear and consistent project communication.
• Make resourcing recommendations and monitor team bandwidth and effectiveness; assess program pacing and delivery health to ensure viability.
  Join client and internal meetings to identify evolving needs and opportunities; act as a subject matter expert on delivery processes, capacity, and timelines.
• Coordinate and organize tasks that support project execution and delivery.
  Lead discussions with key stakeholders to communicate program progress, milestones, and overall delivery health.
• Manage complex project timelines, budgets, scope, and risks to ensure high-quality delivery outcomes.
  Contribute to business development efforts by helping define project scope, delivery processes, and resource estimates.
• Support change management by modeling tactical approaches and managing resources across shifting project needs.
• Minimal travel may be required to client sites. 

WHAT YOU’LL BRING: 

• 10+ years of project management experience in an advertising, creative agency, production studio, or related environment
• 5+ years of program management experience.
• 7+ years Experience managing an internal team and direct reports
• Strong understanding of creative workflows across design, video, digital, social, and integrated campaigns
• Bachelor’s degree or equivalent degree of education relevant to the industry.
• Strong interpersonal, written and verbal communication skills. The ideal candidate will not be hesitant to have conversations with internal and external stakeholders to ensure the success of the project or program.
• Excellent problem solving, organization, time management, and risk management skills.
• Experience in management and merging project artifacts into a program scale set of artifacts used to orchestrate the larger set of initiatives and optimize delivery and minimize negative risk. 
• The ability to be self-directed and work in a dynamic environment with resources of various skills and experience levels to ensure successful delivery.
• Competency in tools such as Asana, Monday.com, Wrike, Jira, Confluence, etc.
• Excellent scheduling and planning skills with a proven track record of managing multiple projects simultaneously while also actively managing project timelines
• Project financial management of budget, ETC, EAC and profitability. Experience with project accounting and opportunity estimation is vital to the role.
• Experience leading digital transformation initiatives
• Excellent client communication experience

Set Yourself Apart. Preferred Skills: 

• Familiarity with common development systems and frameworks across a variety of technology-based projects
• PMP Certification
• Bachelor’s degree or equivalent degree of education relevant to the industry; and 12+ years of experience in project management in the technology space.
• Having knowledge of the latest trends and tools in the industry

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world. 

To be considered for this role, please submit a resume in English. 

THE ROLE: 

The manager of client finance will be responsible for owning the end-to-end financial health of assigned client projects, with a particular focus on complex creative work and cross-functional engagements. This role will partner closely with client partners and delivery teams to ensure forecasts are accurate, budgets are realistic, and projects are delivered in line with financial targets. The ideal candidate will bring hands-on experience in forecasting, reporting, invoicing, and timesheet and budget reconciliation, along with the ability to interpret data, spot risks early, and communicate clearly with both finance and non-finance stakeholders to support sound decision-making and sustainable profitability.

WHAT YOU’LL DO: 

Financial Management

• Strategic financial business partner to Client teams and Finance leadership helping to influence positive financial management and decision making supported by data
• Development of monthly forecasts and annual Budget planning, with an ownership over revenue and expense planning, with oversight from the Director and VP
• Partner with cross functional leads to develop strategies that drive profitable growth
• Monitoring month-end close processes including but not limited to reviewing revenue recognition and journal entries, ensuring actuals are updated accurately and bringing forth any issues to be resolved for the following month
• Draft or oversee preparation of financial reporting such as month end reports, and variance analysis. Recommending areas to improve reporting, where needed
• Understand results and ability to respond to questions from Finance and Senior Leadership on key drivers impacting the P&L

Client Finance

• Partner with the Sales, Client, Operations and Legal teams in new business efforts including pricing client proposals, assisting in responding to RFP/Is and the development of budgets to maintain healthy margins 
• Partner with Client leads, Legal and Finance leadership to review statements of work including analyzing and supporting the development of new pricing models or opportunities for increased revenue 
• Review monthly, quarterly, and annual revenue versus the forecast to provide commentary and determine whether we met or exceeded financial goals, including the tracking of client margins and profitability
• Partnering with Client leads to maintain a strong knowledge of the client's business models, contractual arrangements, health of the business, and growth opportunities
• Liaise with DEPT entities on intercompany transactions inclusive of reviewing and helping to set up intercompany contracts and projects within our PMP
• Analyze, identify, and communicate areas of concern or suggested improvements within the Client Portfolio to both Finance and Client Leaders
• Evaluate fees for client staffing plans and suggest staffing and margin recommendations with the support of Finance leadership
• Ensure agency performance is consistent with contract obligations 

Other Responsibilities

• Serve as the initial FP&A point of contact for client audits
• Lead development and delivery of regular and ad hoc reporting for client teams and senior leadership, as needed
• Lead the development of process improvement initiatives with minimal oversight from Finance Leadership
• Ensure adherence to reporting deadlines for both client and finance calendars

WHAT YOU’LL BRING

• Bachelor's degree in finance, accounting, or business preferred; advanced English 
• 2-4+ years experience, with at least 2 years experience in an Agency. 
• Experience working at a Media or Creative Agency is a plus.
• Proven experience managing project financials end-to-end, including forecasting, budgeting, billing, and invoicing.
• Strong forecasting and budgeting skills, with the ability to assess the financial health and trajectory of client projects.
• Knowledge of GAAP and IFRS accounting principles and their practical application related to revenue accruals preferred (ASC 606, IFRS 15). 
• Experience with Financial Systems; such as Anaplan and Netsuite nice to have
• Exhibit judgment on when to elevate issues and when to resolve independently
• Strong analytical orientation. Skills in financial analysis, including review of financial statements and analysis of key business metrics
• Advanced proficiency in Microsoft Office with emphasis on Excel skills  and Google Product Suite software applications
• Forward thinking - challenges the status quo and proactively and creatively identifies opportunities for improvement
• Ability to effectively work and communicate with both finance and non-finance stakeholders
• Able to effectively manage workload, prioritize and streamline tasks to ensure accuracy and take “ownership-mentality” in work/clients/practices.

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

THE ROLE

You'll be the person ultimately accountable for the studio's success, measured by client satisfaction, team performance, creative quality, and commercial health. This is a role that sits at the intersection of client services, leadership, strategy, and commercial management. You won't be in the day-to-day detail of every project, but you'll have clear oversight of what's moving through the studio, and you'll set the standard for how the team operates, collaborates, and delivers.

We're looking for someone with a strong agency background who understands the complexities of working embedded within a major global brand. Someone who can partner with Brand Directors and senior marketing leaders as a trusted adviser, not just a service provider. Someone who can develop, coach, and inspire a multi-disciplinary team while keeping a sharp eye on commercial performance and growth opportunities.

Success means a client team that sees the studio as an indispensable partner, a studio team that is motivated, developing, and delivering its best work, and a commercial position that is healthy, growing, and clearly demonstrating value.

WHAT YOU'LL DO

Client Partnership

• Act as the senior client lead for the studio, building strong, trusted relationships with Brand Directors, senior marketing leaders, and key stakeholders.

• Partner with the client as a long-term strategic adviser, contributing to the development of brand and marketing strategy, not just executing briefs.

• Be the escalation point for any client issues, approaching problems with a solutions-focused attitude and resolving them quickly while protecting both the relationship and the team.

• Challenge the client constructively when needed, negotiating to create outcomes that work for both the brand and the studio, while maintaining a positive, productive partnership.

• Ensure the studio consistently delivers to the expected levels of client service, quality, and responsiveness.

Leadership and Team Development

• Lead the studio team by example, line managing senior team leads across social, creative, strategy, production, and content.

• Develop, coach, and guide team leads and their teams to consistently add value, challenge briefs, and deliver outstanding social-first creative work.

• Maintain oversight of the studio's work-in-progress and project pipeline, directing teams to deliver without being pulled into the day-to-day management of individual projects.

• Spot potential in your team members, support their growth, and create an environment where people are motivated, accountable, and producing their best work.

• Foster a studio culture that is collaborative, inclusive, and grounded in creative ambition and operational excellence.

Growth

• Be responsible for growing the studio's offering, proactively identifying opportunities to expand the scope of work, push capabilities, and increase the studio's value to the client.

• Build relationships with senior stakeholders beyond the immediate brand team, keeping the studio front of mind for new briefs, projects, and strategic needs across social, content, creative, and data.

• Advocate for the studio's capabilities in social-first creative, content production, creator partnerships, strategy, and data and insight, pushing to extend the studio's role from production into more strategic and upstream work.

• Identify emerging client needs and market trends, positioning the studio to respond with relevant, compelling proposals.

Operations and Commercial Management

• Manage the studio's P&L, forecasting operational income and tracking commercial performance against targets on a regular basis.

• Ensure the team works to established processes, while challenging and refining ways of working to improve efficiency, effectiveness, and output quality.

• Oversee resource planning and allocation across the studio's workstreams, ensuring the right people are on the right work and capacity is managed sustainably.

• Report on studio performance, commercial health, and growth to senior management with clarity and accountability.

WHAT YOU BRING

• 10+ years of relevant agency experience, with a significant portion in client services, account leadership, or business management roles.

• Proven experience leading teams of 15+ people across multi-disciplinary functions, including creative, social, content, strategy, and production.

• A track record of building and maintaining trusted partnerships with senior clients at Brand Director or VP level within major consumer brands.

• Experience working with large FMCG or beauty and personal care clients, with a strong understanding of how global brand organisations operate.

• A strong grounding in the commercial management of accounts, including P&L responsibility, forecasting, scope management, and growth planning.

• Demonstrated ability to grow accounts and expand studio scope, identifying and converting opportunities that extend the offering beyond production into strategy, creative, and data.

• Experience developing, coaching, and leading senior team members, with a track record of building high-performing, motivated teams.

• Strong strategic thinking, with the ability to contribute meaningfully to brand and marketing strategy conversations, not just operational delivery.

• The ability to balance oversight and delegation effectively, maintaining visibility of the studio's output without getting caught in day-to-day project detail.

• A solutions-focused approach to problem-solving, with the composure and judgement to handle escalations, shifting priorities, and complex stakeholder dynamics.

• Experience working in an in-house agency, embedded studio, or on-site model is a strong advantage, with an appreciation for the nuances of working within a client's organisation daily.

• Professional proficiency in English; additional languages are a plus.

Gen AI and Agentic Thinking

• A strong understanding of how Gen AI tools and capabilities are changing social content creation, creative production, and marketing strategy, with the ability to articulate this to clients and guide teams accordingly.

• Agentic leadership mindset: a systematic approach to complex business challenges, identifying the most effective path forward and enabling the team to execute with clarity and accountability.

• Experience guiding or sponsoring the adoption of AI tools and workflows within a creative or content studio, with a focus on practical value, responsible use, and client confidence.

• The ability to position AI capability as a growth lever for the studio, incorporating it into proposals, scope discussions, and strategic conversations with the client.

• Understanding of AI limitations and the importance of balancing technology with human creativity, judgement, and oversight.

Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

NICE TO HAVE

• Experience specifically leading social-first or content-led studio operations.

• Multi-market or global account leadership experience.

• A background that includes creative, strategy, or production roles before moving into client services and leadership.

• Experience with transformation programmes, studio stand-ups, or capability building within embedded agency models.

• Familiarity with social analytics, performance measurement, and data-led decision-making at a strategic level.

#OLATAM #REQID16844

THE ROLE

You will be the creative lead for the local social studio, accountable for the quality, speed, and effectiveness of day-to-day output. You will guide teams from brief to delivery, shaping ideas, strengthening craft, and keeping work aligned to the global brand voice while making it culturally and contextually right for your market.

Working closely with the Global Social ECD, local marketing teams, strategy, account leadership, and producers, you will build a confident creative rhythm across planning, production, approvals, and optimisation. Success means consistently high-quality work, strong stakeholder trust, and a studio team that delivers sustainably.

WHAT YOU WILL DO

• Lead creative development for local social content and campaigns, from brief to final delivery.

• Translate global toolkits and creative territories into locally relevant ideas, formats, and executions.

• Set clear creative direction across concept, copy, design, motion, and film, improving quality through strong feedback and reviews.

• Build and maintain an effective local content system, including recurring formats, creator briefs, and platform-specific guidelines.

• Partner with strategy, social listening, and analytics to use insights to improve creative performance over time.

• Ensure the work is inclusive, culturally aware, and aligned to brand purpose and safeguards.

• Collaborate with local brand, media, PR, and legal stakeholders to deliver work smoothly through approvals.

• Guide production choices to balance craft, speed, and budget, and to support sustainable production where possible.

• Support and develop the local creative team, including freelancers, by creating clarity, coaching, and opportunities to grow.

• Escalate risks early, solve problems quickly, and keep delivery on track.

WHAT YOU BRING

• A portfolio demonstrating strong social-first creative work, including always-on and campaign content.

• Experience leading creative on brand social channels, with strong platform craft across formats and placements.

• Ability to direct and improve work across copy, design, and motion, with a clear eye for quality.

• Proven experience partnering with stakeholders and presenting work with clarity and rationale.

• Practical understanding of creative effectiveness on social, including attention, retention, brand cues, and distinctiveness.

• Confidence working in a studio model with multiple briefs, quick turnarounds, and clear prioritisation.

• Strong collaboration skills across strategy, account, production, and client teams.

Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

NICE TO HAVE

• Experience with creator content, UGC-style production, and briefing talent.

• Experience adapting global campaigns into market executions without losing the core idea.

• Familiarity with accessibility and inclusive design principles for social content.

#OLATAM #REQID16845

About the Team:

This is a unique opportunity to join a collaborative, growing CRM team that has real impact on business performance. You will be working alongside our CRM team, comprised of Director of CRM, Lifecycle Marketing Manager, Lifecycle Marketing Lead and other CRM Coordinators. You will report directly to the Director of CRM. We are DO’ers! Every member of the CRM team embodies a strong bias toward action.

The role:

The CRM Associate will help support the CRM team to plan, implement, schedule, and execute timely email, SMS, push notification, and in app messages to our Lead (non-purchasing segment) while collaborating with the CRM team on communication strategies, accurate execution of campaigns, and follow-up analysis.

Responsibilities:

• Own implementation of emails, SMS, push notifications (both ad hoc and automated), and building of customer segments in our CRM platform (Braze) for Lead Gen efforts
• Maintain the CRM marketing calendar and Roadmap.
• Support upkeep of weekly performance reporting
• Assist in cross-functional communication between the CRM team and internal stakeholders/dependencies, including but not limited to:
  • writing briefs for emails, push notifications, SMS, in app messages
  • collaboration with data/analytics team to classify/categorize campaigns for lifecycle dashboards/reports
  • coordinating copy and design work to ensure deadlines are met
  • collaborating with other internal teams to help support their initiatives
  • facilitate internal sign-off of communications from internal stakeholders

Minimum Requirements:

• 1-2+ years of working experience in D2C email marketing
• Experience with building and deploying emails from scratch
• Experience working cross-functionality with creative partners (designers & copywriters)
• Experience operating a CRM platform (i.e braze, iterable, klaviyo, customer.io etc.)
• Very strong written and verbal skills in English
• Attention to detail, good communication skills and an ability to juggle multiple tasks on often short deadlines

Preferred requirements:

• Experience with Braze platform
• Experience with SMS marketing in a D2C environment
• General understanding of HTML
• General understanding of personalization in CRM

Benefits

💸 Get paid in USD

🗺 Work remotely: design the life that you want

⛱ Enjoy 15 days of vacation each year from the start date

🎄 16 fully paid Argentinean holidays

🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform

🧑‍🏫 Personalized English coach

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

About the Team:

This is a unique opportunity to join a collaborative, growing CRM team that has real impact on business performance. You will be working alongside our CRM team, comprised of Sr Director of CRM, Lifecycle Marketing Manager, Lifecycle Marketing Lead, and other CRM associates and coordinators. You will report directly to the Director of CRM. We are DO’ers! Every member of the CRM team embodies a strong bias toward action.

The role:

The Senior CRM Analyst – Lifecycle Marketing & Retention will help support the CRM team to plan, implement, schedule, and execute timely email, SMS, push notification, and in-app messages to our Churned users (folks who left the platform), while collaborating with the CRM team on communication strategies, accurate execution of campaigns, and follow-up analysis.

Responsibilities:

• Own implementation of emails, SMS, push notifications (both ad hoc and automated), and building of customer segments in our CRM platform (Braze) for Churned User efforts
• Maintain the CRM marketing calendar and Roadmap.
• Support upkeep of weekly performance reporting
• Assist in cross-functional (engineering, product, data teams) communication between the CRM team and internal stakeholders/dependencies, including but not limited to:
  • writing briefs for emails, push notifications, SMS, and in-app messages
  • collaboration with data/analytics team to classify/categorize campaigns for lifecycle dashboards/reports
  • coordinating copy and design work to ensure deadlines are met
  • collaborating with other internal teams to help support their initiatives
  • facilitate internal sign-off of communications from internal stakeholders

Qualifications:

• 4+ years of working experience in D2C email marketing
• Experience with building and deploying emails from scratch
• Experience working cross-functionally with creative partners (designers & copywriters)
• Experience operating a CRM platform (i.e, Braze, Iterable, Klaviyo, customer.io, etc.)
• Very strong written and verbal skills in English
• Attention to detail, good communication skills and an ability to juggle multiple tasks on often short deadlines

Preferred requirements:

• Experience with Braze platform
• Experience with SMS marketing in a D2C environment
• General understanding of HTML
• General understanding of personalization in CRM

Learn More About CookUnity

We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.

We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!

Benefits

💸 Get paid in USD.

🗺 Work remotely: design the life that you want

⛱ Enjoy 15 days of vacation each year from the start date

🎄 16 fully paid Argentinean holidays

🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform

🧑‍🏫 Personalized English coach

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

SENIOR ECOMMERCE GROWTH STRATEGIST

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re seeking a Results-Driven & Experienced Senior Ecommerce Growth Strategist to join our team.

The Senior Ecommerce Growth Strategist at Common Thread Collective (CTC) plays a critical role in driving client success. You will lead the development of accurate strategic forecasts that guide our clients toward their goals, ensuring seamless execution of strategies that translate forecasts into measurable growth. Your actions and decisions consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition.

Beyond strategic planning, you are an active partner in client growth, maintaining transparent communication about the actions taken and performance relative to forecasts. This engagement strengthens relationships and ensures that CTC’s clients have a clear roadmap to success while guiding them through the complexities of media acquisition and strategy. 

You stand as a representative and zealous advocate for CTC's unique approach to media acquisition and its accompanying tools.

As a Senior Ecommerce Growth Strategist, you set a high standard. People know that when you are involved, execution at the highest level is guaranteed. 

You see your goals as barriers to break through and take great pride in giving your all. We value the mantra of “Everyday in Everyplay, Count on Me” meaning that you can see things through to the end!

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Senior Ecommerce Growth Strategist, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.