About the role

A Technical Solutions Engineer collaborates across teams and clients to architect and implement best in class ad-tech, data and automation solutions. This role is for engineers that are true entrepreneurs and take on the role of developer, consultant, and platform specialist. 

SOME OF YOUR DAILY TASKS WILL BE

• Design, perform and validate data collection implementations on sites / apps
• Design and develop data integration applications in Cloud environments
• Coordinate and plan client projects
• Develop internal / external use tools for data validation, exploration and monitoring
• Investigate new tools and practices around data analytics and automation

REQUIREMENTS

• Javascript
• Python
• Good communication skills to work with different teams and clients
• Advanced/Intermediate english

DESIRABLE EXPERIENCE (not exclusive):

• Google Analytics 4
• Google Tag Manager
• Google Cloud (or similar: AWS, Azure)
• SQL
• Rest APIs
• AI / ML / Data science
• Advanced student or graduate of a Computer Science, Engineering or related degree.

#LI-MR1 #LI-Hybrid ID:11428

Your role
As a Solutions Architect on our Professional Services team, you'll be the technical backbone of successful Dialpad deployments for our customers. Your expertise will focus on these projects, where you'll deliver an exceptional technical experience for Dialpad customers and address any challenges that may surface during the project lifecycle.

You're a customer-centric, technically brilliant individual with a deep understanding of networking, telephony networks, and integrations using REST APIs. You thrive on the technical challenges that come with onboarding new clients and love being a valued team player. You'll step into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in setting our customers up for success from day one with Dialpad. You'll have a real voice on the team, supporting the entire deployment process for your customers and ensuring their long-term success. You'll act as a subject matter expert, providing expert consulting and guidance on technical solutions, ultimately delivering a world-class experience to our customers.

This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships with our customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention.

This position reports directly to our Sr. Manager, Solutions Architect.

Candidates must be able to work US hours.

What you’ll do

• Assist Dialpad's customers with their complex integration, hardware, and technical needs.
• Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex technical issues.
• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with customers to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align precisely with business objectives.
• Proactively troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
• Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Create and maintain thorough project documentation, accurately recording all project details, technical decisions, and progress.
• Partner seamlessly with Dialpad Project Managers to form a dedicated deployment team focused on excellent customer success and project delivery.
• Efficiently utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health.
• Ensure that all projects are delivered on time and within scope, meeting established success criteria.
• Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating technical issues as needed.

Skills you’ll bring

• Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: 
•  VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (nice-to-have).

About the role

As a Forward Deployed Engineer (Customer), you will serve as the lead technical strategist embedded with our customers. You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform. 

This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact.

What You’ll Do

• Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design.
• Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices.
• Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities.
• Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable.
• Design Reusability: Architect modular, scalable solutions that can be extended across customers and verticals.
• Drive Delivery: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence.
• Support Pre-Sales: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort.
• Lead Innovation: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs.
• Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards.
• Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement.

What You Bring

• Experience: 7+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations.
• AI & Cloud: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines).
• Business Acumen: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans.
• Design Thinking: A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures.
• Communication: Exceptional ability to convey complex technical and business concepts to diverse stakeholders, both technical and non-technical.
• Project Leadership: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines.
• Metrics Focus: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes.
• SaaS & Platform Fluency: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles.
• Education: Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.

Want to help us help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Senior Staff Data Platform Architect to help design and evolve the modern data platform that powers analytics, product decision-making, experimentation, and AI/ML across GoFundMe.

This is a highly impactful role focused on modernizing our existing data ecosystem into a scalable, cloud-native foundation for real-time insights, experimentation, trust and safety, and AI-driven experiences. You’ll partner closely with engineering, product, analytics, and data science to build systems that are reliable, efficient, and built for long-term growth.

AI is increasingly embedded in how we build, prioritize, and ship across Product and Technology, and this role will help create the data foundation that enables those capabilities to scale responsibly, reliably, and effectively.

This is a hybrid position. Candidates considered for this role will be located in Buenos Aires, Argentina.

The Job

• Modernize and evolve our existing data ecosystem into a scalable, secure, and high-performing cloud-native platform.
• Own end-to-end data platform architecture across ingestion, transformation, modeling, storage, and consumption.
• Design systems that support analytics, real-time reporting, experimentation, trust and safety, and AI/ML use cases.
• Define enterprise-wide standards for data modeling, semantic layers, and trusted datasets used across the business.
• Build practical frameworks for data lineage, quality, privacy, and security, including support for GDPR, CCPA, and other compliance needs.
• Drive reliability, observability, and cost efficiency across the platform to support growth at scale.
• Guide technology decisions across data engineering, analytics, and AI use cases, including evaluation of modern tools and architectural patterns.
• Partner cross-functionally with engineering, product, analytics, and data science teams to translate business needs into scalable technical solutions.
• Stay hands-on in architecture and design decisions, helping solve complex platform problems when needed.
• Mentor engineers and raise the technical bar across the data organization by coaching on best practices and influencing strategic platform decisions.

You

• 10+ years of experience in data architecture, platform engineering, or data engineering, with at least 3+ years in a senior, staff, or architect-level role.
• Proven experience building and evolving data platforms end-to-end, including architecture, data models, and platform standards — not just individual pipelines.
• Hands-on experience with modern cloud-native data platforms such as Snowflake, Databricks, or similar technologies.
• Strong understanding of data modeling, semantic layers, and building trusted datasets for analytics and product use cases.
• Experience designing both batch and real-time data systems, including streaming or event-driven architectures.
• Leverage AI tools such as Claude and agentic workflows to accelerate architectural design, technical documentation, and platform delivery.
• Experience implementing data governance in practice, including lineage, data quality, access controls, and privacy/compliance frameworks.
• Strong communicator who can explain architecture decisions clearly to engineers, product managers, and leadership.
• Demonstrated ability to communicate complex technical concepts clearly and drive alignment across diverse stakeholders.
• Experience influencing technical direction across teams and aligning stakeholders such as AI Platform and other engineers around shared platform decisions.
• Comfort operating in a hands-on technical leadership role, balancing strategy with execution.
• Familiarity with AI-assisted development practices, using tools like Claude or agentic frameworks to accelerate design, documentation, and code review.

Preferred

• Experience at a high-growth consumer tech company, marketplace, fintech, or SaaS platform.
• Experience supporting experimentation, trust and safety, fraud, or ML/AI-driven systems.
• Familiarity with dbt, Looker, or similar semantic modeling and analytics tools.
• Experience with lakehouse technologies such as Delta Lake or Iceberg.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

As a Solution Architect for Solutions & Innovation at Innovid, you will be responsible for custom solution definition and delivery for our global customers. Working with both the pre and post sales teams, you will understand and define our customers' business challenges in order to deliver comprehensive solutions to meet their needs. You will lead technical conversations, build Statements of Work, provide solution architecture design documentation, and lead projects from inception to completion. 

The Impact You'll Make:

• Technical lead of all aspects of a successful implementation; from pre-sales requirements gathering and documentation, to delivery and training.
• Execute an extensive analysis with development teams to design the solution and describe it through architecture and design artifacts.
• Present proposed solutions and maintain ongoing technical discussions with the customer across all levels.
• Create best practices and process efficiencies for technical projects and deployments.
• Develop business automation solutions to drive operational efficiency across the organization.
• Work with the Product and R&D teams to understand the product roadmap and play an active role in defining features and changes in Product requirements that influence the future customer’s usage of the product.

What You'll Bring to Us:

• 3 + years of experience working with customers in a pre-sales or post-sales technical role
• 3 + years of experience managing and delivering technical projects
• 2 + years of hands-on architecture and design experience with SaaS, Cloud, and API driven applications
• Strong Project Management skills with a proven track record of leading large-scale projects from inception to completion
• Experience presenting to both technical and executive audiences, whether impromptu on a whiteboard or through presentations and demos
• Experience creating SOWs (Scopes of Work) and other project management artifacts
• Comprehensive 3rd Party integration experience (APIs, etc), including:
• Advanced/Native English level with excellent writing and communication skills
• Excellent problem-solving skills

Nice to Have:

• Experience working with Amazon Web Services or other Cloud platforms - preffered
• Experience working with Amazon Web Services or other Cloud platforms
• Understanding of data structures, reporting solutions and databases
• Working knowledge of Dynamic Content Optimization (DCO) data feeds used to power personalized advertising campaigns.
• Experience leading projects utilizing Agile Methodologies
• Understanding of concepts like Resource-Oriented API Modelling and GraphQL
• Software development experience (Node, Express, React or similar)

What We Will Offer You:

• • Unlimited Vacations
  • Monthly Inflation updates
  • Lunch Credit
  • OSDE 410 as medical insurance
  • English lessons
  • Gym coverage
  • Internet coverage
  • 1 extra paid month for primary & secondary birthing caregivers
  • Learning & Development - Tools and Training
  • Hybrid & flexible working model - nice offices in Parque Chas with endless snacks & beverages
  • Pet friendly office
  • High visibility roles with a tremendous amount of growth potential
  • Global team and cross-company collaboration unlike anywhere else

We're looking for a top-notch, passionate Data Engineer in Argentina with an interest in translating business goals into concrete solutions. The Data Engineer provides technology solutions by architecting and developing enterprise systems using a variety of programming languages, tools, and platforms. This can range from building data platforms, data warehouses and web applications, to implementing reporting platforms. 

The Impact You'll Make:

• Design, develop and maintain complex data pipelines and systems to process large volumes of data
• Collaborate with cross-functional teams to gather requirements, identify data sources, and ensure data quality
• Architect data solutions that are scalable, reliable, and secure, and meet business requirements
• Develop and maintain data models, ETL processes, and data integration strategies
• Design and implement data governance policies and procedures to ensure data accuracy, consistency, and security
• Create visualizations and reports to communicate insights to stakeholders across multiple data streams
• Collaborate as part of a team to drive analyses and insights that lead to more informed decisions and improved business performance
• Work with other teams to ensure teamwork and timely delivery of client projects

What You'll Bring to Us:

• +2 years of experience in a Data Engineering capacity
• Strong experience with SQL
• Experience designing, building, and maintaining ETL/ELT pipelines. 
• Hands-on expertise with Apache Spark - is highly valued
• Experience working with dbt for data transformation, modeling and testing - is highly valued
• Experience working in the cloud environments (AWS, Azure, GCP)
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline
• Advanced English (speaking, reading, writing, and listening)

Nice to have:

• Understanding of Apache Iceberg or modern data lake technologies
• Experience with batch processing at scale
• Experience with any of Snowflake, Databricks, Redshift or BigQuery
• Workflow orchestration tools (Argo Workflows, Airflow, Dagster, or similar)
• Testing and data quality frameworks

What We'll Offer You:

• Unlimited Vacations
• Monthly Inflation updates
• Lunch Credit
• OSDE 410 as medical insurance
• English lessons
• Gym coverage
• Internet coverage
• 1 extra paid month for primary & secondary birthing caregivers
• Learning & Development - Tools and Training
• Hybrid & flexible working model - nice offices in Parque Chas with endless snacks & beverages
• Pet friendly office
• High visibility roles with a tremendous amount of growth potential
• Global team and cross-company collaboration unlike anywhere else

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

ABOUT YOU:
We are seeking an Adobe Solution Architect who can partner directly with clients to uncover business and technology challenges, align them with Adobe solutions and capabilities, and guide end-to-end solution design and delivery. This role requires a blend of technical expertise, business acumen, and facilitation skills to lead cross-functional discussions, shape solution strategy, and ensure customer success.

As a Solution Architect, you will serve as the key Adobe Services leader on client engagements—translating business objectives into actionable architectures, orchestrating stakeholder alignment, and driving adoption of Adobe’s Experience Cloud and Adobe Experience Platform solutions.

WHAT YOU'LL DO

• Act as the lead architect on client engagements, defining solution strategy and architecture while guiding the overall implementation of Adobe Experience Cloud and Adobe Experience Platform solutions.
• Facilitate workshops and discussions with client business and IT stakeholders to uncover challenges, define use cases, and shape measurable outcomes.
• Assess current-state architectures and marketing capabilities, then recommend future-state designs across data, content, personalization, and customer journey management.
• Align enterprise solution architectures with business goals and digital marketing strategies.
• Translate complex technical concepts into clear recommendations for both executive and technical audiences.
• Serve as the bridge between client business leaders, IT stakeholders, and Adobe delivery teams to ensure alignment from strategy to execution.
• Provide thought leadership to executive sponsors, evangelizing solutions that drive value and innovation.
• Capture client insights and partner with Adobe product and engineering teams to influence product evolution.

WHAT YOU NEED TO SUCCEED

• 5+ years of experience as a Solution Architect, Enterprise Architect, or Consultant leading enterprise technology initiatives.
• Deep expertise in digital marketing and customer experience solutions across data, content, personalization, commerce, analytics, and engagement.
• Hands-on knowledge or certification with Adobe Experience Cloud products: Experience Platform (AEP), Experience Manager (AEM), Target, Journey Optimizer, Customer Journey Analytics, Workfront, and Adobe Cloud Services.
• Strong track record of delivering successful enterprise integrations and digital marketing transformations involving analytics, personalization, testing/optimization, and customer data activation.
• Proven ability to engage senior executives (CMO, CIO, CXO) and facilitate consensus across business and IT stakeholders.
• Excellent communication skills—able to simplify complexity for non-technical stakeholders and dive deep with technical teams.
• Strong problem-solving, facilitation, and strategic thinking skills with the ability to translate business needs into technical solutions.
• Experience creating solution blueprints, capability maps, and strategic roadmaps.
• Consulting background or experience in a world-class technology services organization preferred.
• Strong leadership in fast-paced, dynamic environments; adept at managing multiple client opportunities at once.
• Willingness to travel up to 40%.

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

About the job

WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

What You’ll Be Doing

This is a customer-facing Premium Services role that combines deep, hands-on Ceph architecture and administration with the high-touch, outcome-driven approach of a Senior Designated Services Engineer (DSE). You will be the primary Ceph subject matter expert for assigned strategic customers and internal initiatives, owning the design, deployment, lifecycle operations, and performance of Ceph-based object storage environments. In parallel, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships.

Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service.

Ceph Architecture & Operations

• Architect, deploy, and operate large-scale production Ceph clusters supporting S3 with an emphasis on availability, performance, and operational simplicity.
• Own cluster lifecycle activities: upgrades, patching, configuration management, routine health checks, and proactive risk remediation.
• Troubleshoot complex issues across the Ceph stack, lead incident response and root-cause analysis.
• Establish and maintain runbooks, operational best practices, and customer-facing documentation; drive continuous improvement in reliability, observability, and automation.
• Partner with customer teams on security and compliance requirements
• Advise on hardware and topology choices to meet workload requirements.

Designated Services Engineering 

• Serve as the primary technical liaison between customers and WEKA Engineering/Product to address feature gaps, reliability concerns, and documentation improvements.
• Own, track, and document customer issues via the ticketing system; drive issues to resolution with clear, timely communication and executive-ready updates when needed.
• Proactively monitor customer environments (Ceph and WEKA) using observability and remote monitoring tools to identify and remediate risks before they impact production.
• Support account teams (Customer Success, Sales Engineering, Partners/Resellers) with deep technical expertise and credibility in front of senior customer stakeholders.
• Contribute to knowledge sharing through internal and customer-facing documentation (FAQs, KB articles, runbooks) and repeatable troubleshooting playbooks.
• Manage multiple engagements and cases concurrently, balancing urgency, impact, and long-term customer outcomes.
• Participate in on-call and follow-the-sun support rotations as required; work occasional alternative hours (nights/weekends/holidays) and travel as needed.

Learning & Growth at WEKA

• Ramp on WEKA’s architecture, tooling, and support model, and progressively take ownership of designated services engagements beyond Ceph.
• Develop deeper expertise in S3-compatible object storage concepts and ecosystems (clients, load balancing, performance testing, multi-tenancy), with mentorship from WEKA SMEs.
• Partner with internal teams to improve product supportability and operational excellence for object-storage use cases.

Requirements

We’re looking for a senior, customer-facing engineer who can lead Ceph architecture and operations today, and who is excited to grow into a broader object-storage and WEKA role.

• 10+ years in customer-facing technical roles solving complex enterprise infrastructure issues.
• 5+ years of hands-on Ceph experience in production: cluster design, deployment, upgrades, and day-2 operations.
• Strong understanding of Ceph internals and operational mechanics: MON quorum, MGR active/standby, OSD behavior, CRUSH and CRUSH maps, pools and placement groups (PGs), recovery/backfill and rebalancing.
• Experience operating large-scale (multi-PB) Ceph environments and navigating the operational challenges of fleet size, PG scaling, and long-running recovery events.
• Practical experience with Ceph RGW and S3 concepts (buckets, users/tenants, load balancing, scaling patterns, performance troubleshooting).
• Expertise in Linux/Unix administration in multi-platform, distributed environments.
• Strong troubleshooting skills across hardware, OS, networking, and distributed storage layers (including diagnosing performance bottlenecks and failure scenarios).
• Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage.
• Experience with observability and monitoring stacks (Prometheus/Grafana and common log/metrics tooling).
• Proficiency in Python and/or Bash; comfort building automation for monitoring, diagnostics, and repeatable operational tasks.
• Excellent written and verbal communication skills, with the ability to explain complex technical topics to both technical and non-technical stakeholders.

It’s Nice If You Have

• Experience with Kubernetes/Containers and/or cloud platforms (AWS, Azure, OCI, GCP) in storage-heavy environments.
• Familiarity with Jira, Confluence, Slack, and collaborating across Support, Engineering, and Product teams.
• Experience supporting HPC or AI/ML infrastructure (GPU clusters, high-throughput networking, performance benchmarking).
• Experience with infrastructure-as-code or config management (Ansible, Terraform, etc.).
• Strong technical writing skills and a habit of creating reusable runbooks and playbooks.

What Success Looks Like

• Customers view you as a trusted technical leader for Ceph and object storage, and they proactively engage you for architectural guidance and operational reviews.
• You can independently assess Ceph cluster health, identify risk, and lead remediation plans that improve availability and performance.
• You deliver consistent, high-quality customer communications and drive issues to resolution while partnering effectively with internal teams (CS, Product and Engineering).
• You build durable artifacts (runbooks, dashboards, automation, postmortems) that raise the operational maturity of customer environments and WEKA’s supportability.
• You ramp quickly on WEKA’s products and processes and expand your ownership beyond Ceph into broader designated services engagements.

The WEKA Way

• We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
• We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
• We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.
• We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.