Please note, this is a talent pool position, not a live role. If you would like to be considered for any future Product Design positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

At DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your career, or are a seasoned Product Designer with mentoring/management experience, we would love to hear from you!  

As a Product Designer, you will be working across the entire design spectrum, encompassing UX, UI, and high-level visual craft, to create engaging, effective digital products. You will be the bridge between user needs and business goals, ensuring every feature we launch delivers measurable value end-to-end.

WHAT YOU’LL DO:

• Own the full design lifecycle, from initial discovery and user journey mapping to high-fidelity execution and post-launch iteration.
• Define and refine sophisticated UI designs and interaction patterns that make complex tasks feel effortless and engaging.
• Collaborate deeply with engineering teams to ensure technical feasibility, providing clear documentation and participating in the hand-off process to maintain design integrity.
• Take a holistic view of the product to maintain a cohesive experience across all features and platforms, contributing to and evolving our design system.
• Act as a guardian of the design system, maintaining rigorous consistency across all features and platforms to build a unified brand experience.
• Ability to synthesize user research and business data into actionable design strategies that drive product growth.
• Proven ability to articulate design rationale to executive stakeholders and advocate for user-centric solutions.
• Actively research and propose strategic improvements that support both personal and company-wide growth.

WHAT YOU BRING:

• We’re open to see all different levels of experience. 
• Bachelor’s degree in Human-Computer Interaction (HCI), Interaction Design, Visual Design, or a related field (or equivalent professional experience).
• An uncompromising eye for detail and a mastery of layout, typography, and motion to create polished, high-fidelity interfaces.
• A strong portfolio that demonstrates the user-centered design process and includes prototypes of varying fidelity, and UI/visual design capabilities.
• Strong grasp of Figma with a solid understanding of industry standards and features.
• Able to design a variety of UX artifacts, including personas, user journeys, prototypes, presentations, and UI mock-ups. 
• Demonstrated ability to work within and contribute to complex design systems, ensuring scalability and cross-platform consistency.
• Understanding of modern front-end capabilities and a history of collaborating with Engineering to deliver technically feasible, performant designs.
• A proactive, self-starting mentality with the ability to manage multiple workstreams and pivot based on shifting business requirements.

TAKE INTO ACCOUNT:

• You will have to communicate with your team members abroad, therefore fluency in English and excellent communication skills (both written and verbal) are a must for this role.

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Hybrid #LI-Remote

About the Role

As a Senior Project Manager, you’ll lead the successful delivery of complex, cross-functional technology initiatives—owning end-to-end execution while partnering with program leadership to ensure projects meet quality standards, timelines, and client expectations. You’ll also play a key role in casting, aligning the right mix of skills and experience to each project and helping teams operate efficiently at scale. 

Responsibilities

• Lead projects end-to-end across initiation, planning, execution, monitoring, and closure
• Define project scope, success criteria, deliverables, dependencies, and resource requirements
• Build and maintain detailed project plans, schedules, and status reporting cadences
• Manage budgets, forecasting, cost controls, and financial monitoring to support profitability
• Support vendor payment coordination and assist in proposal creation as needed
• Identify, document, and mitigate project risks through a formal risk register
• Facilitate decision-making, change control processes, and stakeholder alignment across functions
• Coordinate cross-functional teams and manage resource allocation, including casting for optimal team composition
• Serve as a primary point of contact for clients and senior leadership, delivering clear communication and executive-level reporting
• Enforce project governance, documentation standards, and delivery quality practices
• Monitor KPIs and champion continuous improvement practices to strengthen collaboration and execution

About You

• Qualifications & Skills
• 6+ years of project management experience in tech or software environments, including 3+ years in a senior or lead capacity
• Strong command of Agile methodologies (Scrum, Kanban) and Waterfall, with the ability to design and apply hybrid delivery models
• Solid understanding of the SDLC, APIs, cloud platforms (AWS, Azure, or GCP), and CI/CD pipelines — enough to partner effectively with engineering teams
• Proficiency with Jira, Confluence, MS Project, Smartsheet, and Monday.com for project tracking, scheduling, and team collaboration
• Demonstrated experience with budget management, cost controls, forecasting, and financial monitoring
• Strong stakeholder management skills, including executive-facing communication and reporting
• Comfortable working in AI-augmented environments, with familiarity with AI-powered tools, automation workflows, or intelligent agents as part of day-to-day delivery
• Excellent written and verbal communication in both Spanish and English
• Nice to Have
• Certifications such as PMP, SAFe Agilist, Certified ScrumMaster (CSM), or PRINCE2
• Experience mentoring junior PMs and leading through influence in distributed/remote teams.

As part of the Fever Originals team, you will leverage data, market insights, and strong commercial instincts to create one-of-a-kind events and experiences that enable people to enjoy unforgettable moments. Our goal is to develop and scale innovative experiences while building strong relationships with venues, partners, and industry stakeholders.

Who you'll work with

You will join our office in Buenos Aires, working closely with internal teams while directly engaging with partners, providers, and venues across the market.

In this role, you will play a key part in growing Fever’s pipeline of original events. A significant part of your work will involve identifying, developing, and negotiating partnerships with venues and external stakeholders, while collaborating cross-functionally with Project Managers and Producers to bring experiences to life.

The team you will join is young, ambitious, and highly collaborative, composed of top profiles from companies such as McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros. Team members bring diverse cultural backgrounds and share a strong entrepreneurial mindset.

Employees are expected to work from the office 2x per week, according to local office policy.  This is typically Tuesday and Thursday, but subject to change.

About the Role: 

As an Account Executive, you will work closely with your regional Team Lead to identify, establish, and maintain relationships with venue operators and negotiate favorable venue rental deals for Fever Original events.  The role combines business development with a strong emphasis on strategic venue sourcing, including venue negotiations, persuasive selling, contracting, and networking within the entertainment and events ecosystem.

When you join Fever, you will receive training and coaching to help you:

• Identify and develop new business opportunities, including sourcing venues, partners, and collaborators for new event concepts
• Lead venue sourcing and contract negotiations, securing optimal terms and building long-term partnerships with strategic venues
• Work with Project Managers and Producers to ensure potential venues meet financial and creative requirements
• Ensure the financial and operational feasibility of our events by analyzing and reporting on key metrics
• Scale successful experiences across additional cities and markets by building replicable operational models

About You: 

We are looking for someone with a strong background in sales, strategic venue sourcing, and/or partnership negotiations and management.  You love to prospect relationships and roll up your sleeves to get the deal done.  You combine a strong commercial mindset, relationship-building abilities, and analytical thinking, with a proactive approach to developing partnerships and growing the business.

• 3+ years of experience in B2B relational sales, venue sourcing / negotiations, and/or partnership development and management (experience in the events industry not required but appreciated)
• Fluency in English with excellent communication skills
• Strong negotiation and networking skills, with the ability to build meaningful partnerships: you’re not afraid of picking up the phone and pitching to potential new partners
• Exceptional organizational skills, with the ability to plan, prioritize, and drive multiple workstreams to successful completion.
• Resilient and results-driven, able to perform under pressure, take ownership, and manage several high-impact negotiations in parallel.
• Proven ability to build and maintain strong relationships with venues, partners, brands, and stakeholders
• Excellent analytical skills, with the ability to use data to guide decision-making
• Highly solution-oriented, able to identify challenges and develop practical strategies to resolve them
• Ability to work and thrive in fast-paced environments and willingness to grow within the organization

You will join a team of highly effective, motivated, and entrepreneurial professionals who move fast, take ownership, and get things done. Cultural fit means being humble, open to feedback, and willing to learn, while approaching challenges as opportunities and making decisions based on data and insight. We value individuals who are hands-on, collaborative, and able to prioritize what truly drives results. We encourage applicants from diverse and unconventional backgrounds, especially those who bring curiosity, a willingness to learn, and the drive to make a meaningful impact.

Our Hiring Process: 

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 60 min online test with three topics: logic, analytics, and written understanding
• A 30 min interview with the hiring manager
• A 45 min video call with your future manager, including questions about your profile and a business case presentation (to be prepared in advance)

On average our process lasts 20 working days and offers usually follow within a week.

Meet The Team

Fever for Business (F4B) is our B2B organization, built around a simple idea: providing live experiences as a service to other businesses. 

We help businesses, schools and global brands create memorable events without the usual complexity by providing a reliable, scalable, and high-quality service. 

From intimate Candlelight Private Concert or a large-scale multi-city activation, we turn live entertainment into a repeatable business solution that drives employee engagement and brand differentiation. Our team owns the full journey from initial sales and strategy to global execution working closely with Fever Originals and Operations to scale B2B experiences smoothly and at a global level.

Join us if you are excited about redefining B2B entertainment, build global partnerships, and turn world-class culture into a seamless business service.

The Role

We are looking for a tenured Sr. Account Executive to help build and scale our emerging Fever for Business unit across LATAM, bringing the full power of Fever to corporate and institutional clients in a fast-growing market. In this role, you will take ownership of a targeted book of business within the Strategic & Enterprise segments, while also shaping our local go-to-market approach - defining strategy, advising prospects on their needs within the culture and live entertainment space and driving net new revenue. Your expertise in consultative selling, combined with strong deal execution and cross-functional alignment, will be critical to accelerating our expansion and establishing a high-impact B2B presence in the region.

What You'll Do

• Own the relationship with Fever’s Enterprise and Strategic prospects and clients in your territory
• Consistently meet and exceed monthly and quarterly revenue targets
• Take ownership in pipeline creation and deal cycle management, applying MEDDIC-style Sales methodologies
• Drive New Logo growth and a land & expand motion for our top tier customers
• Leverage Fever’s ecosystem and your own network to identify and engage ideal prospects
• Identify, map, and multi-thread key stakeholders in your territory 
• Craft and execute creative outreach strategies to drive pipeline quality
• Build lasting client relationships that generate recurring revenue
• Collaborate cross-functionally (Marketing, Partners, Operations) to ensure alignment
• Conduct market research to stay informed about industry trends and competitors
• Thrive on change while remaining highly organized, adaptable, optimistic, and coachable
• Maintain CRM hygiene, forecast accuracy, and high customer service standards
  
  

Who You Are

• 5+ years in B2B sales (SaaS, Media, Entertainment, MICE or similar a plus)
• Proven track record of achieving Sales targets 
• Experience with MEDDIC/SPIN or similar methodologies is preferred
• Strong negotiation and problem-solving skills; confident with senior stakeholders
• Entrepreneurial self-starter, comfortable with ambiguity and rapid change
• Excellent written & verbal communication skills
• Ability to work independently and as part of a team
• Growth mindset: coachable, data-driven, organized, optimistic
• Fluency in English and Spanish.

Why You'll Love It Here

• Attractive compensation package with room to grow.
• 40% discount on all Fever events and experiences + free Candlelight voucher.
• 20 days of paid annual leave to support your well-being and personal time outside of work.
• Private health & dental insurance: OSDE 410 plan fully covered by Fever.
• Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.
• Language learning support: English and Spanish lessons.
• Hybrid work setup: home office friendly with a central Buenos Aires office location.
• Dynamic international team: a young, talented group creating a great work environment.

#LI-hybrid #LI-fulltime

Role Summary

Location: Buenos Aires, Argentina

Hybrid

Full-time

Payoneer is looking for an energetic and ambitious Partnerships Manager in Latin America – based in Buenos Aires – who takes ownership to the highest level, can learn quickly in a fast-paced environment and to grow new and existing partner accounts through effective executive engagement. You will drive new partners, manage an existing portfolio, and handle the end-to-end partner management in collaboration with other team members. Working in a dynamic business environment, you will be responsible for identifying and collaborating with the potential partners to drive acquisition and expansion of Payoneer reach.

In addition to being adept at both business development and account management, the ideal candidate should possess strong analytical skills to create programs and processes to enable the channel partnerships function to grow at scale. This role is will report to the regional head of partnerships.

What you’ll do: 
•    Build and grow a strong network of partners and affiliates to utilize Payoneer’s platform and products; commercial cards, sending and receiving of payments
•    Uncover new verticals.
•    Build partnerships and relationships that drives acquisition of clients across numerous verticals, eg, Knowledge Based Services, Remote Working, Ecommerce, Fintech, and Advertising
•    Contribute strategic depth in driving business analysis and market development activities in the region
•    Represent Payoneer at partner events and industry shows

Who you are: 
•    Bachelor’s degree, preferably in business administration or engineering
•    5+ years of experience in business development or partnerships
•    Fluent in English and Spanish
•    Experience in data analysis, deal making, partnerships, managing relationships and creating new opportunities.
•    Strategic thinking and independent thought coupled with ability to drive business end-to-end and execute
•    Strong written and oral communication skills
•    Excellent quantitative skills to quickly and accurately analyze complex information / data to draw conclusions and insights in clear written and oral communications
•    Flexibility to travel

 Not a must but a great advantage:
•    Experience in Fintech, payments, foreign exchange
•    Knowledge of growth hacking tactics

#LI-AG3

#LI-Hybrid

About the role

We are a unique SaaS revenue organization designed to support a rapidly scaling technology startup, driven by a hybrid model of product-led growth (PLG) and sales-led growth (SLG). As an Account Executive focused on the Startup segment, you’ll be at the intersection of product-led growth (PLG) and sales-led growth (SLG), working directly with early-stage companies and the broader VC ecosystem to drive adoption of DevRev.

This role isn’t just about closing logos, it’s about crafting GTM motion, evangelizing DevRev within the startup world, and owning full-funnel execution. You’ll work closely with cross-functional teams (marketing, product, ecosystem, and growth) to bring the right stories to the right founders at the right time.

We’re looking for a strategic seller with a builder mindset, capable of balancing outbound energy with thoughtful ecosystem execution.

Responsibilities

• Own the end-to-end sales cycle for startups across North American markets from discovery to close, with a strong focus on net new logo acquisition.
• Help define and refine GTM playbooks for startup sales - integrating ecosystem engagement, product-led signals, and scalable outbound.
• Drive pipeline generation through ecosystem channels, events, targeted outbound, and collaboration with marketing.
• Collaborate with marketing and product to tailor messaging, positioning, and campaigns that resonate with early-stage technical buyers and founders.
• Use product signals, usage data, and experimentation to prioritize high-intent accounts and expand usage within early customers.
• Maintain accurate pipeline and forecasting using CRM tools, while working closely with SDRs and growth teams.
• Provide feedback loops to product and GTM teams based on startup needs, trends, and market patterns.

Requirements

• 5+ years of experience in B2B SaaS sales, with direct ownership of pipeline and revenue goals.
• Strong Communication (English & Spanish)
• Track record of closing deals in the startup or SMB segment ideally with exposure to PLG environments.
• Knowledge of the VC/startup ecosystem (accelerators, venture firms, founders, etc.).
• Comfortable owning early-stage deals that require discovery, education, and co-creation of use cases.
• Familiarity with modern AI SaaS stacks, CRM workflows, and tools. 
• Strong storytelling and communication skills. You should be able to translate product value into strategic outcomes for founders and operators.
• High adaptability, self-starter energy, and willingness to thrive in a fast-moving, evolving organization

Job Description

As part of the Revenue organization within DevRev, we are growing our team and hiring talented & ambitious people in the role of Sales Development Representatives (SDRs), in Buenos Aires, Argentina. Your goal will be to expand DevRev's customer base and build a healthy revenue pipeline for the company, targeting local and US markets. In this role, you will also have an opportunity to refine our go-to-market scripts and provide feedback to our Product and Engineering teams. 

The main responsibilities will include:

• Expanding outreach and build our pipeline with high quality prospects
• Setting up introductory meetings with target influencers and key decisions makers
• Developing innovative approaches for outbound outreach - phone, text, social - to discover ideal prospects
• Nurture and qualify customers to showcase product demos & learn pain points 
• Maintain pipeline data and account information in DevRev's in-house CRM

Ideal Candidate Qualifications:

• BA/BS, or equivalent educational or professional experience
• Prior experience as Sales Development Representative (SDR), Business Development Representative (BDR), or Account Executive (AE) 
• Experience in selling Saas or IT related products 
• Experience with sales engagement platforms like Outplay 
• Have ambition and hustle with a learning mindset
• Outstanding communication (written and verbal), with fluency in English
• Ability to connect with people deeply

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

We’re looking for a Senior Analyst for our Revenue Operation team. You’ll be a senior operator who can structure and de-risk complex deals and help the business make better decisions through forecasting, planning, territory design, and TAM/whitespace analysis.  On the Deal Desk side, you’ll act as the control point for non-standard deals—pricing/discount exceptions, commercial terms, approvals, quote-to-cash hygiene—working cross-functionally with Sales, Finance, Legal, and Ops.  On the strategic side, you’ll partner with regional sales leaders to strengthen forecast discipline, improve territory coverage, and build a more data-driven view of where new logo growth will come from.

Please submit your CV in English.

What you'll do:

Own complex deal execution (Deal Desk + commercial strategy)

• Be the point person for non-standard deal structuring (pricing, discounting, bundles, ramps, multi-year, special terms).
• Run a crisp approvals process: you’ll know what needs escalation, what doesn’t, and how to get to decisions fast.
• Partner with Finance and Legal on tradeoffs (risk, margin, payment terms, contract language) while keeping Sales moving.
• Drive quote quality: ensure clean Salesforce opportunity data and (if applicable) CPQ discipline—so bookings, billing, and reporting don’t break later.
• Handle client escalations from a commercial lens (pricing disputes, urgent approvals, renewal friction), coordinating internally and helping the team land the best path forward.

Strengthen forecasting and pipeline rigor

• Partner with regional Sales leadership on weekly forecast cadence: clean pipeline inspection, stage integrity, close date rigor, next steps, risk flags.
• Build lightweight frameworks that make forecasting more predictable (e.g., definitions of commit/best case, exit criteria by stage, “deal health” signals).
• Translate forecast signals into actions: what we need to do this week to protect the quarter.

Territory mapping, coverage, and sales planning

• Support territory design and ongoing adjustments based on opportunity, capacity, and performance, not just “how we’ve always done it.”
• Partner on rules of engagement, account assignment logic, and coverage gaps (especially where regions overlap).
• Help Sales leadership with planning inputs: capacity assumptions, coverage models, segmentation, and operational readiness for plan changes.

New logo TAM, ICP fit, and whitespace analysis

• Build and maintain a view of the new logo TAM and whitespace by region/segment using internal data + enrichment sources.
• Help answer: Where should reps spend time? Which accounts fit our ICP? What’s the realistic market potential we can cover this year?
  (TAM is the “maximum potential” in a target market; used well, it tightens planning and prioritization.)

Make the machine better (not just run it)

• Improve playbooks, templates, approval routing, and reporting.
• Surface recurring friction points (pricing, packaging, contract terms, discounting behavior) and propose fixes with measurable outcomes.

What you have:

• 5+ years in RevOps / Sales Ops / Deal Desk / Commercial Ops / Pricing Ops in a B2B environment (SaaS preferred).
• Strong working knowledge of Salesforce (opportunity hygiene, products, quoting, reporting; CPQ experience is a plus).
• Comfort with ambiguity + senior stakeholder communication—you can say “no” with context, offer alternatives, and keep trust.
• Strong analytical chops: you’re fluent in spreadsheets; bonus if you’ve used SQL and/or BI tools.

Bonus Points:

• Experience supporting multi-region sales teams and navigating time zone coverage and handoffs.
• Familiarity with quote-to-cash handoffs (billing, collections, revenue recognition considerations—not as an accountant, but as a commercial operator).
• Salesforce Admin certification.

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

Santex es una empresa global con sede en EE. UU., fundada en 1999, con 26 años de experiencia en la industria del software. Con oficinas centrales en California y en Córdoba, Argentina, su red de talento se extiende por más de 18 países gracias a su cultura flexible y de trabajo remoto. Santex se especializa en el desarrollo de software empresarial a medida, operando a través de Hubs que abarcan comercio electrónico, BIM, movilidad, distribución de contenido, integración, desarrollo web y móvil, computación en la nube, inteligencia artificial (IA), ciencia de datos, consultoría de TI y servicios. La empresa está comprometida con generar un impacto positivo en tres dimensiones: económica, social y ambiental.

Propósito del rol

Liderar la expansión de Santex mediante la identificación y captura activa de nuevas cuentas Enterprise, utilizando una red de contactos sólida para posicionar soluciones de consultoría integral de IA, tecnología y transformación cultural.

Responsabilidades clave

1. Desarrollo de la unidad de negocio consultivo

• Generación de Pipeline: identificar, prospectar y convertir activamente nuevas oportunidades de negocio (New Logo Acquisition) en el segmento Enterprise de Latam, garantizando un flujo constante de pipeline calificado.
• Identificar y desarrollar oportunidades de consultoría integral: IA, tecnología y transformación cultural.
• Liderar procesos de venta compleja con C-level y líderes senior (CEO, CTO, CHRO, COO).
• Diseñar propuestas holísticas que integren negocio, tecnología y personas, incluyendo assets desarrollados por Santex para sus clientes internos o externos.
• Definir buyer personas y audiencias target.
• Actuar con total autonomía en la ejecución del ciclo completo de ventas.
• Diseñar e implementar el plan de ventas, definiendo objetivos de ingresos, márgenes y expansión.
• Implementar desde Salesforce prácticas para monitorear performance, tendencias y métricas.

2. Diseño de propuestas de valor

• Traducir desafíos de negocio en propuestas de transformación claras y accionables.
• Co-crear propuestas junto a equipos de IA, tecnología, Cultura y otros especialistas externos.
• Definir alcance, fases, hipótesis de impacto y métricas de éxito.
• Definir modelo de pricing.
• Analizar patrones y escenarios futuros para ajustar las estrategias y tomar decisiones proactivas, mejorando los procesos de forma continua.

3. Posicionamiento estratégico

• Actuar como referente de la propuesta de transformación integral de la compañía.
• Construir credibilidad y confianza con leads, clientes clave y stakeholders internos.
• Analizar tendencias, patrones de comportamiento y evolución del mercado para ajustar las estrategias de posicionamiento y captación.
• Alinear la narrativa comercial con la voz y los valores de la marca Santex.
• Representar a la organización en foros, alianzas o eventos relevantes del ecosistema tecnológico y empresarial.

4. Articulación interna

• Trabajar en estrecha colaboración con:
• Santex Lab
• Equipos de Delivery
• Growth
• Cultura
• Marketing/Branding
• Asegurar coherencia entre lo que se vende y lo que se entrega.

Perfil

Experiencia

• +7 años en consultoría, ventas consultivas o desarrollo de negocio en contextos enterprise con tickets de más de USD150K.
• Experiencia vendiendo servicios profesionales, consultoría estratégica o transformación digital.
• Exposición real a proyectos de IA, tecnología o data.
• Capacidad de integrar herramientas de IA en el proceso comercial end-to-end (research, prospecting, outreach y follow-ups) para maximizar generación de oportunidades y acelerar ciclos de venta.
• Deseable experiencia en transformación cultural, organizacional o change management.

Competencias clave

• Visión global.
• Pensamiento sistémico y estratégico.
• Capacidad para integrar dimensiones técnicas y humanas.
• Capacidad de actuar como 'Trusted Advisor', manteniendo conversaciones técnicas fluidas con CTOs y conversaciones de negocio/ROI con CEOs.
• Manejo de conversaciones complejas y políticas.
• Comunicación asertiva.
• Tolerancia a la incertidumbre y a scopes abiertos.
• Foco en ventas basadas en valor y problemas (Value-Based / Consultative Selling).

Indicadores de éxito (KPIs)

• New Business Revenue
• Tasa de cierre en oportunidades
• Expansión en cuentas
• Satisfacción del cliente y continuidad de relación
• Coherencia entre promesa comercial y delivery

Location: CABA - Buenos Aires 

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for a Senior Technical Account Manager (TAM) to support the adoption, performance, and technical success of our Enterprise nonprofit customers.

In this role, you will act as a trusted technical advisor and strategic partner, helping organizations implement, integrate, and optimize their use of the GoFundMe platform. You will work cross-functionally with Sales, Product, Engineering, and Support teams to ensure customers successfully deploy solutions, navigate change, resolve technical challenges, and drive meaningful fundraising outcomes.

The Job

• Lead Complex Projects & Drive Outcomes
  • Owns end-to-end delivery of customer initiatives, including integrations, migrations, and new product rollouts
  • Manage project timelines, dependencies, and stakeholders across both customer and internal teams
  • Drive accountability and momentum to ensure projects are delivered on time and with high quality
  • Anticipate risks, remove blockers, and proactively adjust plans to ensure successful execution
• Drive Integrations & Technical Solutions
  • Serve as a technical advisor on CRM integrations (e.g., Salesforce, Blackbaud, HubSpot) and data architecture
  • Design and recommend scalable solutions for bidirectional data syncs, including field mapping, data integrity, and system interoperability
  • Troubleshoot and resolve integration issues (API errors, webhook failures, authentication issues, data mismatches)
  • Translate business needs into effective technical solutions that align with customer goals
• Own Customer Success & Revenue Impact 
  • Manage a portfolio of Enterprise customers, aligning technical solutions to drive adoption, performance, and revenue outcomes (e.g., GDV, conversion)
  • Identify opportunities to expand product usage and increase customer value
  • Partner with Strategic Account Managers to support growth, renewals, and long-term success
  • Connect technical execution to measurable business impact for customers
• Lead Through Change & Influence Stakeholders
  • Guide customers through change management, including new implementations, feature adoption, and process shifts
  • Drive alignment across technical and non-technical stakeholders, including executive audiences
  • Demonstrate strong executive presence in customer interactions, including QBRs and strategic discussions
  • Communicate clearly, confidently, and proactively in high-stakes situations
• Troubleshoot & Resolve Technical Issues 
  • Investigate and resolve complex technical issues across APIs, integrations, and platform functionality
  • Reproduce bugs, gather logs, and document issues clearly for Engineering (via Zendesk, JIRA, or similar tools)
  • Own escalations end-to-end, providing timely updates, workarounds, and root cause analysis (RCA)
  • Identify trends across accounts and proactively escalate systemic issues
• Monitor Performance & Proactively Mitigate Risk
  • Monitor platform usage and integration health (API success rates, sync reliability, data consistency)
  • Identify risks early and take a proactive approach to preventing issues before they impact customers
  • Deliver insights and recommendations during business reviews to inform optimization strategies

You 

• 5+ years in Technical Account Management, Solutions Engineering, Customer Success, or a similar customer-facing technical role
• Strong project management skills, with experience leading complex, cross-functional initiatives
• Experience working with APIs (REST), webhooks, and system integrations
• Familiarity with CRM platforms such as Salesforce, Blackbaud, or HubSpot
• Experience troubleshooting integrations and data sync issues
• Experience using ticketing and issue tracking tools (e.g., Zendesk, JIRA)
• Strong problem-solving skills with the ability to diagnose technical issues and deliver solutions
• Demonstrated executive presence and ability to engage senior stakeholders
• Highly proactive, with a track record of anticipating challenges and driving outcomes

Preferred

• Experience with SQL or data analysis
• Familiarity with iPaaS tools (e.g., Zapier, Workato, Mulesoft)
• Understanding of JSON or structured data formats
• Experience in fintech, payments, or donation platforms
• Experience supporting change management initiatives in enterprise environments
• Experience working with nonprofit organizations or fundraising systems

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

#LI-RC1

About the job

WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

What You’ll Be Doing

This is a customer-facing Premium Services role that combines deep, hands-on Ceph architecture and administration with the high-touch, outcome-driven approach of a Senior Designated Services Engineer (DSE). You will be the primary Ceph subject matter expert for assigned strategic customers and internal initiatives, owning the design, deployment, lifecycle operations, and performance of Ceph-based object storage environments. In parallel, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships.

Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service.

Ceph Architecture & Operations

• Architect, deploy, and operate large-scale production Ceph clusters supporting S3 with an emphasis on availability, performance, and operational simplicity.
• Own cluster lifecycle activities: upgrades, patching, configuration management, routine health checks, and proactive risk remediation.
• Troubleshoot complex issues across the Ceph stack, lead incident response and root-cause analysis.
• Establish and maintain runbooks, operational best practices, and customer-facing documentation; drive continuous improvement in reliability, observability, and automation.
• Partner with customer teams on security and compliance requirements
• Advise on hardware and topology choices to meet workload requirements.

Designated Services Engineering 

• Serve as the primary technical liaison between customers and WEKA Engineering/Product to address feature gaps, reliability concerns, and documentation improvements.
• Own, track, and document customer issues via the ticketing system; drive issues to resolution with clear, timely communication and executive-ready updates when needed.
• Proactively monitor customer environments (Ceph and WEKA) using observability and remote monitoring tools to identify and remediate risks before they impact production.
• Support account teams (Customer Success, Sales Engineering, Partners/Resellers) with deep technical expertise and credibility in front of senior customer stakeholders.
• Contribute to knowledge sharing through internal and customer-facing documentation (FAQs, KB articles, runbooks) and repeatable troubleshooting playbooks.
• Manage multiple engagements and cases concurrently, balancing urgency, impact, and long-term customer outcomes.
• Participate in on-call and follow-the-sun support rotations as required; work occasional alternative hours (nights/weekends/holidays) and travel as needed.

Learning & Growth at WEKA

• Ramp on WEKA’s architecture, tooling, and support model, and progressively take ownership of designated services engagements beyond Ceph.
• Develop deeper expertise in S3-compatible object storage concepts and ecosystems (clients, load balancing, performance testing, multi-tenancy), with mentorship from WEKA SMEs.
• Partner with internal teams to improve product supportability and operational excellence for object-storage use cases.

Requirements

We’re looking for a senior, customer-facing engineer who can lead Ceph architecture and operations today, and who is excited to grow into a broader object-storage and WEKA role.

• 10+ years in customer-facing technical roles solving complex enterprise infrastructure issues.
• 5+ years of hands-on Ceph experience in production: cluster design, deployment, upgrades, and day-2 operations.
• Strong understanding of Ceph internals and operational mechanics: MON quorum, MGR active/standby, OSD behavior, CRUSH and CRUSH maps, pools and placement groups (PGs), recovery/backfill and rebalancing.
• Experience operating large-scale (multi-PB) Ceph environments and navigating the operational challenges of fleet size, PG scaling, and long-running recovery events.
• Practical experience with Ceph RGW and S3 concepts (buckets, users/tenants, load balancing, scaling patterns, performance troubleshooting).
• Expertise in Linux/Unix administration in multi-platform, distributed environments.
• Strong troubleshooting skills across hardware, OS, networking, and distributed storage layers (including diagnosing performance bottlenecks and failure scenarios).
• Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage.
• Experience with observability and monitoring stacks (Prometheus/Grafana and common log/metrics tooling).
• Proficiency in Python and/or Bash; comfort building automation for monitoring, diagnostics, and repeatable operational tasks.
• Excellent written and verbal communication skills, with the ability to explain complex technical topics to both technical and non-technical stakeholders.

It’s Nice If You Have

• Experience with Kubernetes/Containers and/or cloud platforms (AWS, Azure, OCI, GCP) in storage-heavy environments.
• Familiarity with Jira, Confluence, Slack, and collaborating across Support, Engineering, and Product teams.
• Experience supporting HPC or AI/ML infrastructure (GPU clusters, high-throughput networking, performance benchmarking).
• Experience with infrastructure-as-code or config management (Ansible, Terraform, etc.).
• Strong technical writing skills and a habit of creating reusable runbooks and playbooks.

What Success Looks Like

• Customers view you as a trusted technical leader for Ceph and object storage, and they proactively engage you for architectural guidance and operational reviews.
• You can independently assess Ceph cluster health, identify risk, and lead remediation plans that improve availability and performance.
• You deliver consistent, high-quality customer communications and drive issues to resolution while partnering effectively with internal teams (CS, Product and Engineering).
• You build durable artifacts (runbooks, dashboards, automation, postmortems) that raise the operational maturity of customer environments and WEKA’s supportability.
• You ramp quickly on WEKA’s products and processes and expand your ownership beyond Ceph into broader designated services engagements.

The WEKA Way

• We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
• We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
• We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.
• We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

We’re looking for a technically savvy person who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.

Please submit your CV in English.

What You’ll Do

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
• Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
• Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
• Enrich our client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.
• Provide product feedback and insights to the business and R&D teams.
• Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
• Being a technical poc for select VIP customers, working closely with the sales and business teams.

What You Have

• Passion for solving customer issues in a fast-paced environment
• 2+ years of experience with technical support / QA / data analysis/development/ technical account management
• Experience in SQL querying and analyzing data
• Knowledge of at least one programming language
• Business Proficiency in English
• Ability to handle communications between clients, internal business teams and engineering teams
• Ability to learn new technologies quickly
• Ability to multitasking and work independently
• Structured and process-oriented

Bonus Points

• Web/Mobile marketing and/or digital advertising experience
• Mobile development / testing (iOS, Android) experience
• Familiar with Big data technologies
• Familiar with working with different APIs
• Experienced in LLM and AI Agent

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Do you enjoy solving complex technical problems?
AppsFlyer is looking for a technically savvy rock star who understands the value of being customer-oriented, and can deliver exceptional support services to our customer base.

The right candidate should be a natural problem-solver and a strong communicator. This person will work in close collaboration with AppsFlyer’s R&D, Customer Success and Product Teams. This role will engaged in cross department projects and strongly influence the product's evolution by providing valuable feedback to help shape the future of our product development.

What you'll do:

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
• Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously
• Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
• Enrich our client knowledge base with relevant technical information
• Create and lead support improvement processes across the company
• Provide product feedback and insights to the business and R&D teams
• Manage various internal projects; training, ensuring support readiness for new feature releases, etc.
• Being a technical advocate for our VIP customers, working closely with the customer success and business teams

What you have:

• Passion for solving customer issues in a fast paced environment
• 5+ years of experience with technical support / QA / data analysis/ development/ technical account management
• Experience in SQL querying and managing data
• Knowledge of at least one programming language
• Excellent written and verbal communication skills
• Ability to handle communications between clients, internal business teams and engineering teams
• Ability to learn new technologies quickly
• Ability to multitasking and work independently
• Structured and process-oriented

Bonus Points:

• Web / mobile marketing and digital advertising experience
• Background in web/ SDK/ Mobile development or QA
• Familiar with Big data technologies
• Familiar with working with different APIs
• Experienced in LLM and AI Agent

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

As a Sales Account Executive I, you will be responsible for managing and converting inbound leads into loyal customers as well as managing an existing book of business. You will serve as a key point of contact for customers guiding them through the sales process and ensuring a seamless experience from initial contact to deal closure. This is an exciting opportunity for a driven individual with a passion for sales and a desire to grow within a dynamic organization.

Responsibilities:

• Building relationships, projecting company values of trust, service, and honesty, identifying strategic long-term clients, and ultimately securing substantial and repeatable orders.
• Develop business with existing and new inbound customers.
• Create and actively manage plans to reach specific sales objectives, profitable growth, and market share/image improvement.
• Assist customers in selecting the best rapid manufacturing technology for their development projects.
• Be the contact person for all new projects related to prototyping and low volume production.
• Provide guidance to our sales engineering team to develop quotes based on specific customer needs.
• Ensure new customer requirements are collected and made available for internal departments to initiate project management.
• Deliver technical presentations at customer seminars and industry events.
• Collect and report industry trends, competitor information, customer events.

Qualifications:

• Bachelor's degree required.
• Advanced English Level (Required).
• At least 2+ years of sales experience in a quota carrying full cycle sales role.
• Experience in a high volume inbound sales role.
• Proficiency in programs such Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting.
• CRM experience with Salesforce or similar systems required.
• Strong negotiation skills and results driven.
• High energy with positive attitude to comfortably engage with and sell to customers.
• Ability to work well in a fast-paced high growth environment.
• Ability to work on-site 1x a week

Please submit your resume in English.

#LI-Hybrid

Thomas, A Xometry Company is the number one advertising platform and digital marketing service provider for manufacturing businesses looking to drive opportunities from our Thomasnet.com audience of 1.4M+ highly qualified procurement professionals and engineers, and grow their own website audience to scale their business. Our product and service suite is designed to help suppliers attract, convert, and retain customers in the industrial space.

As an Account Executive, Supplier Sales, you will work with North American manufacturing companies to understand their needs, help them set a strategy to generate new opportunities, and drive new business growth. The ideal candidate will strategically pursue new prospects and use the latest technology to target potential customers to help them understand what their businesses will gain by partnering with us. The ideal candidate loves to peel back the onion and discover key pain points a business is encountering, and will bring curiosity to the conversation and truly want to create long-term success for a business. If you’re a driven hunter who is curious and persistent, then we want to hear from you!

Responsibilities:

• Initiate, identify, prospect and target new accounts for new logo acquisition. Sales opportunities are focused on closing new business.
• Educate prior customer prospects on new Thomasnet.com solutions
• Manage contracts and business relationships in order to meet or exceed monthly and quarterly sales quota objectives
• Maintain a high level and focus on consultative solution-based selling of our highest value products and services
• Ensure seamless customer transition of new accounts to the account management teams
• Ability to use an extensive database, develop pipelines for new accounts, and close new business programs
• Research, uncover and target key decision-makers in order to initiate the sales process, provide solutions and close new business opportunities
• Proactive clear and concise communication with clients and accounts to ensure satisfaction with Thomasnet programs and solutions on a regular cadence
• Utilize Salesforce CRM to document and track customer projects, and work with internal and external stakeholders
• Ensure all prospect inquiries, requests and concerns are resolved in an urgent, professional and personable manner
• Provide compelling product demos emphasizing service value and benefits, discussing contract terms, quoting prices, and ultimately closing sales
• Other duties as assigned

Qualifications:

• Bachelor’s degree required
• Advanced verbal and written English skills 
• 4 years of experience in a strategic business development role with closing experience (B2B sales experience is preferred)
• Extensive prospecting experience and proven track record of success in business development positions
• Self-starter mindset with an inquisitive approach and ability to sell complex solutions
• Strong project management and time management skills
• Understanding of a CRM and experience with Salesforce or similar systems
• Familiarity in programs such as Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting
• Understand how technology products and services and solutions can solve business problems
• Coachability: you bring a growth mindset every day and feel excited to learn from your peers! Feedback empowers you
• Ability to build a consistent new business revenue pipeline
• Commitment and curiosity to stay current with industry trends

Please submit your resume in English.

#LI-Hybrid

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

We’re looking for a Senior Customer Success Manager to join our Argentina office and support a portfolio of Mid Market customers in North America. This is a high-ownership role focused on driving measurable customer value, retention, and growth through product adoption, solving problems proactively, and partnership with sales. 

As a Senior CSM, you act as a strategic advisor and growth partner to your customers while also contributing to the success of the broader Customer Success team. Our CS culture is customer‑obsessed and results‑driven—we coach for impact, operate with rigor, and influence at scale across Sales, Product, and Marketing.

What You’ll Do:

• Client Value Realization:  drive customer outcomes, and product adoption across your team’s portfolio of customers. Partner with Sales to mitigate client risk and run expansion motions, across Strategic, Enterprise and Mid-Market customer segments, leading to improved Gross Revenue Retention and Net Revenue Retention.  
• Ability to travel 25% onsite to customers and key internal onsites. 
• Own the post-sales relationship, in conjunction with your sales partner, for a portfolio of customers focused in North America to drive retention and growth.
• Lead onboarding, training, and enablement sessions, translating complex AppsFlyer products and data concepts into clear, actionable outcomes for customers.
• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with senior customer stakeholders to showcase impact and align on goals.
• Act as a growth partner by understanding customers’ business goals and analyzing customer data to surface insights, identify mutual growth opportunities, and recommend optimizations to drive measurable value realization.
• Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
• Lead customer issue management by proactively identifying risks, coordinating cross-functional resources, and driving issues through to resolution.
• Collaborate with internal teams, including Sales, Product, and Support, to deliver customer outcomes.
• Act as a mentor and force-multiplier for other CSMs by sharing best practices and contributing to team initiatives.

What You have:

• 5+ years of experience in Customer Success, Account Management, or a client-facing SaaS or digital/mobile agency role.
• Proven ability to manage complex customer relationships and influence retention and growth outcomes.
• Strong communication skills with executive, technical, and business audiences.
• Experience with attribution, data, and digital advertising in a mobile and/or omnichannel world.  Understanding of SDK’s, API’s and mobile attribution tools.
• Analytical thinker, comfortable working with data and turning insights into action.
• Proactive and solutions-driven with high autonomy, ownership, and ability to operate in ambiguity.
• Comfortable working in a fast-paced, multicultural, and evolving environment.
• Tooling: MMP's, attribution and SaaS marketing/remarketing technologies, including the technical experience required to guide customers through implementation.
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale across customer-facing workflows - from account research and data synthesis to communication and strategic planning.

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO