Account Management Department  |  Full-time  |  Brussels (Hybrid)

ABOUT OGILVY SOCIAL.LAB

Ogilvy Social.Lab (OSL) is the social-first creative agency within the Ogilvy network, headquartered at the WPP Campus in Brussels. With 130+ people from 15+ nationalities and a presence across four continents, we work with brands that expect more than content - they expect ideas that move culture.

We partner with leading international and Belgian brands, including Unilever, Absolut, Mondelez, Ford, IKEA, Hey, and EU and Belgian institutions. Our work spans social, integrated campaigns, events, and brand platforms. We build for the long term, not just the feed.

THE ROLE

We are looking for an experienced and driven Account Manager to join one of our most active and high-visibility account teams. You will be the operational backbone of the team, managing complex, multi-workstream programmes across social, production, and integrated moments, while building a direct and trusted relationship with a demanding, engaged client.

You will work closely with an Account Director and mentor junior members of the team. This is a role that rewards rigour, initiative, and the ability to bring structure and clarity to a fast-moving environment.

RESPONSIBILITIES

Client leadership

• Serve as the primary day-to-day contact for your clients, building trust-based relationships at multiple levels of their organisations.
• Stay close to their business realities - proactive, visible, and always one step ahead.
• Develop a deep understanding of each brand's market, competitive landscape, positioning, and tone of voice.
• Coordinate fluently with partner and multi-agency setups as required.

Project ownership

• Own end-to-end project management across a wide variety of projects - from always-on social and content series to productions, campaigns, and integrated briefs - from brief to delivery.
• Review all deliverables with a sharp eye for brand consistency, production quality, and creative integrity.
• Keep all stakeholders, internal and external, aligned, informed, and unblocked.
• Maintain clear written briefs, shared project planning, and structured debriefs for every project.

Creative & strategic collaboration

• Brief, inspire, and champion the creative team - generating enthusiasm and maintaining trust throughout each project.
• Contribute actively to strategies that go beyond social: integrated campaigns and broader brand thinking.
• Collaborate with partner agencies on integrated moments, ensuring OSL's social-first thinking strengthens the wider campaign ecosystem.
• Bring proactive ideas to clients. This role rewards initiative.

Financial & operational management

• Manage budgets across multiple concurrent workstreams with full transparency - tracking, flagging, and reporting with rigour.
• Own billing, invoicing, and PO processes; maintain a clear and shared financial overview of all activity.
• Anticipate and resolve project challenges early, keeping your Account Director and Business Director informed with context and a recommendation - not just a problem.

YOUR PROFILE

• 5+ years of experience in advertising, communications, or a related agency environment, with hands-on expertise in social and digital campaigns.
• A track record of managing complex accounts; you are comfortable on set, in client meetings, and in budget reviews.
• Experience navigating cross-agency or multi-partner environments; you know how to collaborate without losing sight of your brand's interest.
• Strategic instincts that extend beyond social — curious about ATL, integrated campaigns, and broader brand thinking.
• Proficient in French or Dutch, with a strong working knowledge of the other language. Fluent in English.
• A natural relationship-builder with strong people skills, with clients, creatives, and agency partners alike.
• Highly organised and delivery-focused: you keep projects on time, on budget, and on brief without losing your energy or creativity.
• Entrepreneurial, hands-on, and comfortable in an agile, fast-moving environment.
• Genuinely passionate about social media, content, and the creative process.

WHAT WE OFFER

• A full-time role at a trendsetting, ever-growing agency, working in a hybrid setup based in Brussels.
• High-impact accounts with creative freedom and a client who is genuinely receptive to bold ideas.
• A collaborative, diverse, and people-focused team with a strong culture of transparency and trust.
• Attractive package and benefits, with strong flexibility.
• Continuous training and career development opportunities.
• Continuous opportunities to grow through training and career conversations while doing strong work that works.  

ABOUT OGILVY SOCIAL.LAB

Ogilvy Social.Lab (OSL) is a full-service advertising agency headquartered in Brussels’ WPP Campus. As part of the international Ogilvy network, our operations span four continents with over 15 nationalities on the 120-strong team working in our offices – our mindset is borderless.

We proudly collaborate with prominent international and regional clients, including Unilever, Absolut, Mondelez, Ford, IKEA, Vans, EU and Belgian institutions, fuelling their success internationally.

Entrepreneurship pulses through our veins, embodying our name with a "lab” mentality. We constantly innovate and experiment, staying in sync with the ever-evolving digital media landscape we specialize in.

ROLE

We’re looking for a driven Junior Account Manager to nurture and develop one of our most loved and established regional and international brands.

• Under the supervision of a Business Director, you lead your clients’ projects and are responsible for their daily management.
• You coordinate various 360 and social projects from briefing to delivery, including budget follow-up and planning.
• You ensure that the creative team/traffic manager/production manager/media are aligned throughout a project to meet deadlines and coordinate workflow.
• You are responsible for overcoming any difficulties and finding solutions during the project while keeping your Group Account Director and team informed throughout.
• You build strong relationships and foster good team spirit with both clients and members of the agency to bring great ideas and creative work to life

RESPONSIBILITIES

Client

• You have a thorough understanding of the client’s business and the major trends shaping their market(s).
• You are the client’s main point of contact.
• You build relationships with clients based on trust and mutual understanding.

Creative/Strategy

• You are the creative team’s main contact, providing direction on creative briefs, generating enthusiasm, and earning their trust.
• You master a range of presentation techniques to inspire the client and sell creative work.

Finance

• You manage the agency’s billing system and are responsible for invoicing, and issuing POs, etc.
• You have an understanding of the financial forecast/overview of your clients.
• You keep a clear overview of all income, costs, and expenses and track media spent (if any).

Administration

• You have a thorough working knowledge of all agency systems: plan briefings, reviews, follow planning procedures, etc.
• You are ultimately responsible for ensuring work is produced efficiently, on time, and within budget.
• You will work in close collaboration with your Business Director, who will set in place a structured way of working.

PROFILE

• You have more than 4 years of experience, with deep expertise in 360, digital & direct marketing.
• Native or equivalent level of Dutch and French. Master of English.
• Comfortable in growing client relationships and business.
• Skillful project management – expert in scoping and delivering projects on time and on budget.
• Enthusiastic team player. Curious and keen to grow & learn. Flexible and open to working in an agile environment. Hands-on. 

OFFER

• Full-time opportunity in an ever-growing, trendsetting advertising agency based in the greenest building in Brussels - the new WPP Campus.
• Work alongside a team of diverse and people-focused individuals, on impactful projects and with an array of local, regional, and global clients.
• We are committed to keeping our environmental footprint low and ensuring that our work is ethical.
• We thrive on transparency - Our words and promises produce actions.
• Attractive package and benefits.
• Strong flexibility plan.
• Continuous training opportunities.
• As an Ogilvy Social.Lab employee, you will be provided with continuous opportunities to grow through training and career conversations while doing strong work that works.

Who are we?

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.

We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.

By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.

Key figures

• 350+ employees across 14 offices in 11 European countries
• 30+ nationalities represented, average age: 32
• 10,000 corporate clients trust us
• €80M in revenue in 2025, with a target of around €100M in 2026
• Profitable for nearly two years
• Ranked for 7 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
• An NPS of 87.5 — an exceptional score in our industry

A strong culture built around 4 core values

• Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.
• Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.
• Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.
• Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.

Why join us?

• We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.
• We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally.
• Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously.
• You'll join an agile environment where your expertise has tangible impact.
• iBanFirst is profitable and backed by long-term investors: Xavier Niel, Bpifrance, and Marlin Equity Partners.

Joining iBanFirst means joining a profitable, international, fast-growing tech company where operational excellence meets technological ambition.

The Role

Recruitment Context

We are opening this position to support the continued growth of our Back Office team. As our transaction volumes expand across Europe, we need a senior operator who can handle the most complex payment and FX operations with full autonomy, ensure our regulatory control framework meets the highest standards, and contribute to the continuous improvement of our processes.

Manager & Team

You will report to Marc Lippler, Head of Back Office, with iBanFirst for 6 years.

The Back Office team is currently based in Brussels (Avenue Louise, Ixelles), embedded in an office of 25 people. You'll work closely with Finance, Compliance, Technology, Treasury, and banking partners across Europe.

The role can be based in Brussels (Avenue Louise), Paris (Porte Maillot) or London (The City).

What will you do?

As a Senior Back Office Analyst, you are the expert in the room. You handle the most critical operations with precision and autonomy, act as the escalation point for complex cases, and drive improvements that make the team more efficient and resilient.

Task breakdown:

• 40% — Production & daily operations: Executing and controlling the most complex payment flows, FX settlements, and safeguarding controls
• 60% — Control, projects & process improvement: Strengthening the control framework, driving automation and data-driven monitoring

Key responsibilities:

Production & Operations:

• Execute and validate domestic and cross-border payments (SWIFT, SEPA, TARGET2, FPS, etc.) with full command of edge cases and exceptions
• Monitor and settle FX trades with liquidity providers; manage collateral requirements
• Perform daily safeguarding controls and ensure full compliance with regulatory requirements on client fund protection
• Lead breaks investigation and resolution — own complex reconciliation issues from identification to closure
• Handle exceptional liquidity line decisions and high-impact operational issues
• Process RMA requests and liaise with banking partners via SWIFT and other channels
• Provide expert operational support to the Front Office on payment and FX issues

Control & Improvement:

• Approve exceptional cases outside standard procedures; make sound judgment calls on complex operational scenarios
• Oversee regulatory compliance and reporting requirements
• Use data tools (Metabase, Grafana, SQL, Power BI) to monitor operations, identify anomalies, and improve controls
• Lead or contribute to automation and process improvement projects
• Liaise with Risk, Product, Treasury, and Finance teams on operational matters

Role Objectives

First 3 months:

• Operate autonomously across all standard and complex payment and FX operations
• Build a solid understanding of our control framework, regulatory environment, and internal tools
• Identify first improvement opportunities

First 6 months:

• Be the go-to expert for complex operational scenarios and escalations
• Lead or co-lead at least one process improvement or automation initiative
• Contribute meaningfully to the team's control and reconciliation framework

First 12 months:

• Drive measurable improvements to operational efficiency and control quality
• Be a fully trusted senior member of the team, supporting the Head of Back Office on governance matters
• Have delivered at least one significant automation or monitoring project

What do you bring?

Experience:

• 4–5 years of experience in Back Office operations, payment operations, or financial operations in a fintech, bank, or payments company
• Solid understanding of payment schemes (SWIFT, SEPA, TARGET2, FPS…), FX settlement, and safeguarding regulations

Must-have skills:

• Fully autonomous — you take ownership of your scope, operate independently, and know how to move forward without waiting to be told
• Rigor and structure — meticulous in controls and documentation, high stress resilience
• Data-driven — comfortable with SQL, Power BI, Metabase, or Grafana to monitor, analyse, and improve
• Problem-solving mindset — you dig into breaks and incidents and don't stop until they're resolved
• Ethics and integrity — non-negotiable in a regulated financial environment
• Excellent communicator — at ease with internal stakeholders across Finance, Risk, Compliance, and Technology
• Fluent in English (working language); French and/or Dutch is a plus

Nice to have:

• Experience with automation tools or workflow improvement projects
• Familiarity with safeguarding requirements under PSD2/EMD
• Knowledge of Metabase or Grafana

What do we offer?

• Permanent contract
• Office location: Brussels (Avenue Louise), Paris (Porte Maillot) or London (The City) — your choice

Why this is a great opportunity:

• Work at the operational and technical heart of a fast-growing European fintech — Back Office here is strategic, not just transactional
• Complexity and real ownership — you handle the hardest cases, make critical decisions, and have a direct impact on client experience and regulatory standing
• Be a force for change — room to improve processes, propose automation, and shape the way the team works
• Flat hierarchy — direct access to leadership; everyone talks to everyone
• Fast learning in a genuinely international environment across 14 European offices

Compensation & Benefits (may vary by country):

• Base salary: €55,000 – €65,000 gross annual, depending on experience
• Public transport reimbursement
• Meal vouchers
• AXA group health insurance
• Pension plan
• Phone subscription
• Gym pass
• Participation in company-wide events, team offsites, and social activities

Recruitment Process

1. Screening call with Malorie Petitjean (Talent Acquisition Specialist) — 30 minutes – remote (video) — Purpose: General fit, motivation, salary expectations, availability
2. In-depth interview with Marc Lippler (Head of Back Office) — 1 hour – in-person (Brussels preferred) — Purpose: Technical expertise, operational experience, autonomy, team fit
3. Final round with Julien Molez (Chief Operations Officer, N+2) — 45 minutes – – in-person (Paris) or remote (Teams) — Purpose: Strategic alignment, leadership validation, long-term potential

Joining Collibra’s Artificial Intelligence team

We are looking for an experienced AI Engineer who will design and deliver Artificial Intelligence solutions that improve our customers' experience and enable informed, data-driven decision making. We seek someone excited about working with cutting-edge technologies to build pragmatic, performant AI solutions. You'll collaborate with a team of outstanding builders around the world, characterized by a love for innovative technology, a desire to solve problems, and a continuous pursuit of building simple, elegant products that delight customers and simplify all levels of data engagement. You will work primarily with Data Scientists, other AI Engineers, and Machine Learning Operations Engineers, as well as teams across Collibra.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

AI Engineers at Collibra are responsible for

• Monitoring of the larger AI/ML landscape, including emerging techniques and current state-of-the-art approaches 
• Transforming prototypes into pragmatic, production-ready solutions which solve impactful business problems
• Creating, operationalizing, and supporting AI/ML models and visualizations to power actionable value and insights
• Evaluating algorithmic results for quality, adaptability, and efficiency
• Contributing to evolving our platforms for Artificial Intelligence and Machine Learning capabilities in support of Collibra’s data products
• Collaborating with cross-functional teams and mentoring junior engineers on AI best practices

You have

• 5+ years of experience delivering production-grade AI/ML projects related to business functions, incorporating advanced techniques (e.g., LLM-based applications, RAG systems, NLP, neural networks, recommendation engines)
• Experience with SQL and relational databases, query authoring as well as working familiarity with a variety of databases (e.g., time series, graph, vector)
• Built and deployed production code in Python with associated AI modules (LangChain, LangGraph, Pandas, Numpy, Tensorflow, etc.)
• Experience with model evaluation, testing frameworks, and validation methodologies
• You must have work authorization to work in Brussels, Belgium
• A bachelor’s degree or equivalent related working experience is required

You are

• Deeply technical, driven, and analytical about the insights data can deliver
• Able to cut through hype and noise to identify foundational problems and build maintainable, performant solution
• Passionate about the mathematical principles powering the Generative AI revolution and how to drive sustainable value from LLMs and other GenAI technologies
• Experienced supporting diverse stakeholders and working with cross-functional teams in dynamic environments
• A clear communicator who can explain complex technical concepts to both technical and non-technical audiences
• Product-minded with empathy for end users—you consider how people will actually interact with AI features, not just technical sophistication
• Eager to both learn from others and share knowledge ; AI is evolving rapidly and no one has all the answers

Reporting to Collibra’s Senior Manager of AI Engineering, measures of success are

• Within your first month, you will familiarize yourself with the existing data platform and data products by diving into the architecture, existing products, and the Collibra platform ecosystem
• Within your third month, you will start to deliver new AI/ML features into our SaaS platform
• Within your sixth month, you will operationalize AI products into production environments and contribute to our AI roadmap

About the Role

Are you looking to evolve your PPC marketing expertise but feel limited by your current evolution possibilities? Do you wish you had the time and the resources to learn and test more advanced features? Are you energized by the thought of talking strategy with big local and international brands across multiple sectors? Then we may have the perfect challenge for you! Join our team as a high potential medior or senior. We will evaluate your knowledge and interests and set you up with a challenging customer portfolio adapted to your ambitions. Thanks to our Knowledge, Innovation, Quality & Excellence pillars you are supported throughout your development, ensuring that you are constantly growing. Our task force system allows you to focus on managing your customers, strategy, and innovation, while your support team takes care of day to day and recurring tasks - keeping you informed on progress every step of the way.

Responsibilities

• Creates, manages and optimizes SEA Campaigns aligned with customer objectives
• Guarantees that production and delivery lead times are met according to defined SLAs
• Meets Individual KPIs (Campaign management, Customer objectives & customer satisfaction)
• Maintains coherence of the SEA strategy with the customer’s overall marketing strategy
• Detects potential areas of improvement during the management of SEA campaigns
• Is proactive in indicating improvements when needed and communicates to Manager
• Manages incoming requests from external departments, prioritizes and communicates efficiently
• Supports other elements of the team (this includes being a reliable backup during absences)
• Reports on Account & Campaign performance for both internal and external purposes
• Keeps the digital knowledge pro-actively up to date (Actively stays aware of market trends and updated concerning digital marketing and advertising – main focus on SEA)
• Assures confidentiality of all customer & company information
• Communicates in a timely and professional manner to internal & external clients via e-mail, Wrike & telephone
• Analyses and evaluates campaign performances and creates roadmaps for optimisations. Coordinates and follows up on the roadmap efficiently to task force members.
• Occasionally presents SEA results & recommendations during live presentations to Advertisers
• Delegates tasks efficiently to other team members.

Qualifications

• Graduate or equal by experience
• Experience managing SEA Campaigns (Google or Bing)
• Fluent in French or Dutch and English
• Good understanding of Microsoft office tools
• Eager to learn continuously
• Structured and disciplined with a mature sense of responsibility
• Has experience managing internal and/or external customer expectations