WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

The Technical Consultant (TC) is a key role within our Global Services organization, responsible for delivering high-quality technical solutions to our clients and partners while ensuring outstanding customer satisfaction.  
This role is based in Belgium and works closely with local and international stakeholders. 
Internally, the TC collaborates on solution design to ensure efficiency, adherence to best practices, and the future-proof use of Zeta’s products. 
The TC owns solution delivery end-to-end, including configuration, quality assurance testing, and technical consultation, working closely with clients and partners to ensure successful UAT and project go-live. 
To be successful in this role, you will be customer-focused, technically adept, and committed to continuous improvement. You will demonstrate strong problem-solving skills, attention to detail, and an autonomous mindset, while remaining flexible and collaborative in a dynamic, project-based environment.

What You'll Do 

• Understand customer business and technical requirements and deliver comprehensive, scalable solutions 

• Lead or contribute to consultative engagements addressing technical and business challenges related to digital marketing initiatives 

• Participate in design workshops and business requirements definition, through to solution sign-off 

• Provide expert input into solution design, identifying delivery impacts and recommending improvements for scalability and long-term support 

• Act as the product expert, understanding capabilities and limitations, and ensuring solutions follow technical best practices 

• Deliver technical consultation, solution configuration, quality assurance testing, and ongoing client/partner support 

• Configure, build, and set up the Zeta platform 

• Interact with both technical and non-technical stakeholders, providing guidance, troubleshooting, and project support 

• Contribute to the creation, management, and presentation of actionable BRDs/SSDs (Blueprints) that align customer business needs with Zeta solutions 

• Work autonomously on smaller or well-defined projects, while collaborating closely with Project Managers, Solution Architects, and other technical experts on larger or more complex engagements 

• Lead internal knowledge-sharing initiatives to support the growth and success of Zeta 

• Identify project risks and issues, proposing alternatives and mitigation strategies 

• Manage multiple concurrent engagements while collaborating with cross-functional team members 

• Deliver new implementations, migrations, and enhancement projects 

• Support Account Executives and Go-To-Market teams by validating solutions and contributing to effort estimations 

• Continuously research emerging technologies, market solutions, and industry trends to stay up to date and bring relevant insights into solution design when needed 

• Be onsite with the client in Brussels up to two days per week to support discovery, delivery, and stakeholder alignment 

• Travel to client or partner sites for onsite discovery and solution presentations as required 

What We’re Looking For 
 

• University degree (Business, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency 

• 3+ years of experience in a technical role 

• Native French speaker with professional proficiency in English; knowledge of Dutch is a strong plus. 

• Based in Belgium and eligible to work in Belgium. 

• Strong presentation and verbal communication skills with technical, non-technical, end-user, and executive audiences 

• Experience developing SQL using RDBMS platforms such as MySQL, Oracle, or MS SQL Server 

• Hands-on experience with HTML, CSS, and JavaScript 

• Familiarity with SOAP and REST APIs, XML/XSL, and integration techniques 

• Ability to collaborate effectively with local and remote teams across multiple time zones 

• Demonstrated ability to work autonomously, take ownership of technical topics, and adapt quickly to different ways of working depending on project size and complexity 

• Experience in the digital marketing and/or loyalty industries is strongly preferred 

BENEFITS & PERKS

-mobile phone subscription, meal vouchers, pension plan 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

#LI-NP1

About The Team

The Voyager team in Anduril Industries is an engineering and design division with a vast experience in developing innovative computing and communications solutions for the network edge. The team specializes in integrating enterprise networking capabilities from global IT leaders with purpose-built hardware and software platforms designed to meet market demands for the most stringent of environmental requirements.

As the Director of Growth you will report to the Head of Growth for Anduril Mission Systems Division. Your role is cross-cutting. You’ll work across programs, engineering, growth, manufacturing, software, finance, external partners, and customers to develop and execute BL growth strategy for Imaging. You will be responsible for developing, mentoring, and building the growth team in the EMEA region and in collaboration with Division and BL leadership the accounts, and mission operations teams.

Key Responsibilities

• Use your personal network to lead sales campaigns supporting a diverse set of products
• Assist customers in meeting their requirements and addressing gaps by facilitating the delivery of new capabilities, products, and technologies that are available or could be developed by this team
• Develop and maintain close working relationships with internal Anduril stakeholders including business line and division leadership, growth teams, program and engineering teams, and corporate functions to identify and shape new business opportunities, communicate and resolve program issues, and provide strategic direction to execution teams.
• Identify, onboard, and manage strategic partners that are vital to growth strategy and program execution.
• Deliver on financial performance metrics and build strategic market growth initiatives.
• Build, mentor, and lead the Growth team in business development, account management, and mission operations functions.
• Provide guidance and support to leadership by crafting long-term growth and product strategies for the program

Account Management Activities

• Defines, outlines and documents customer technical. programmatic, operational and deployment requirements
• Develops and maintains business relationships between new and existing customers
• Uses Salesforce to update accounts, initial pricing, P.O.C. and expected close dates on leads and projects
• Works with Sales Engineering team refine customer solutions
• Performs live and static demonstrations of equipment on-site or over video teleconferencing
• Advises customers on emerging technology advancements
• Coordinates with wider team where relevant to provide customer training and support
• Works with Business Development team to appropriately channel customer inquiries
• Maintains and tracks potential revenue opportunities
• Performs other related duties as assigned by management.

Business Development Activities

• Plans, develops and executes business development activities in order to achieve short and long-term revenue and profitability goals.
• Identifies key growth areas and develops new business aligned with the company's growth strategy and campaigns.
• Maintains a deep understanding of business, positioning, market focus and solutions.
• Develops an understanding of the marketplace and competitor offerings.
• Builds, develops, and manages trusted relationships with key agency decision-makers and executives.
• Creates and delivers effective client presentations and proposals that address the specific needs of a client.
• Maintains a business development pipeline of new and potential clients.
• Works within Salesforce to track all customer activities.
• Understands company's product solutions capabilities and be able to effectively communicate them to customers.
• Works with the sales engineering team to refine customer solutions.
• Aids in identifying contract vehicles, teaming agreements and proposal development.
• Strong business acumen and a command of the capture management process.
• Works with CRO to develop pricing strategy.
• Develops and manages BD annual budget.
• Performs other related duties as assigned by management.

Required Qualifications

• Must be a proven business development leader who has pursued and won complex sales campaigns
• Desire to work in a fast-paced, highly entrepreneurial, and creative environment with strong management skills and a high level of emotional intelligence
• A builder and an owner: someone who is willing to put in the work across all aspects of the business, effectively prioritize actions, and own the outcomes.
• 7-10 years of experience in technical sales

ABOUT OGILVY SOCIAL.LAB 

Ogilvy Social.Lab (OSL) is a full-service advertising agency headquartered in Brussels’ WPP Campus. As part of the international Ogilvy network, our operations span four continents with over 15 nationalities on the 130-strong team working in our offices – our mindset is borderless.

We proudly collaborate with prominent international and regional clients, including Absolut, Mondelez, Ford, IKEA, Vans, EU and Belgian institutions, fuelling their success internationally.

Entrepreneurship pulses through our veins, embodying our name with a "lab” mentality. We constantly innovate and experiment, staying in sync with the ever-evolving digital media landscape we specialize in.

ROLE

We are currently accepting applications for internships in early 2026. Please note that a university agreement is mandatory. 

RESPONSIBILITIES

PROFILE

We believe that our interns and team members are the driving force behind our success. 

ABOUT OGILVY SOCIAL.LAB

Ogilvy Social.Lab (OSL) is a full-service advertising agency headquartered in Brussels’ WPP Campus. As part of the international Ogilvy network, our operations span four continents with over 15 nationalities on the 130-strong team working in our offices – our mindset is borderless.

We proudly collaborate with prominent international and regional clients, including Absolut, Mondelez, Ford, IKEA, Vans, EU and Belgian institutions, fuelling their success internationally.

Entrepreneurship pulses through our veins, embodying our name with a "lab” mentality. We constantly innovate and experiment, staying in sync with the ever-evolving digital media landscape we specialize in.

ROLE

As Social Intelligence Team Lead, you are responsible for the day to day running of the social intelligence capability - overseeing a team of analysts while ensuring the consistent delivery of high-quality, insight-driven work across all projects. You will collaborate closely with the Strategy Operations Manager and Strategy Partner: Social & Intelligence.

You balance team leadership with hands-on expertise, contributing directly to key projects while elevating the standard of work across the team. You play a central role in shaping how social and digital intelligence informs strategy, creativity, and business decisions for major global brands.

You also oversee the effective use and evolution of the team’s worldclass intelligence toolstack, ensuring smooth operations and strong partnerships with platform providers.

This role is suited to someone who combines strong analytical thinking with a passion for developing people, improving ways of working, and driving excellence in output.

RESPONSIBILITIES

Team Leadership & Development

• Manage, mentor, and develop a team of social intelligence analysts
• Set clear expectations, workflows, and priorities across projects
• Provide regular feedback and coaching to support individual growth
• Support a collaborative, curious, and high-performing team culture

Quality & Delivery

• Ensure consistent quality across all social intelligence outputs
• Review and refine key deliverables to maintain high standards
• Lead the delivery of complex or high-impact projects when needed
• Translate data into clear, actionable insights and compelling narratives

Intelligence & Strategy

• Design and implement social and digital intelligence approaches tailored to client needs
• Analyse data from a range of tools (e.g., social listening, audience, search, and competitive platforms)
• Support strategic planning with insight-led recommendations
• Represent the intelligence function in client meetings, workshops, and pitches

Tooling & Operations

• Oversee the team’s intelligence toolstack and ensure effective usage
• Act as a point of contact for platform partners
• Support troubleshooting and resolve data or tooling issues
• Identify opportunities to improve efficiency, workflows, and capabilities

Growth & Innovation

• Contribute to new business development, including scoping and proposals
• Identify opportunities to enhance methodologies, products, or services
• Stay ahead of industry trends and bring new thinking into the team

PROFILE

• 6-10+ years of experience in digital, social intelligence, or search data analytics, insights, or strategy roles.
• Proven experience managing or mentoring analysts or small teams
• Strong ability to set standards, review work, and ensure quality at scale
• Experience owning workflows, processes, or capability areas
• Comfortable balancing hands-on delivery with team leadership responsibilities
• Deep understanding of both qualitative and quantitative research methodologies.
• Proven track record in designing and implementing digital/social intelligence approaches.
• Advanced proficiency in intelligence and monitoring platforms.
• Expert knowledge of the social media landscape, internet culture, and platform-specific trends.
• Proven ability to transform complex datasets into meaningful, strategic insights.
• Excellent reporting and storytelling skills-visually and verbally.
• Strong interpersonal and client communication skills; confident in presenting to senior stakeholders.
• Passion for innovation, digital trends, and continuous improvement.
• Proactive, collaborative, and comfortable working in an integrated team environment.

Must-Haves

• Experience leading or coaching others in social intelligence or analytics roles
• Demonstrated ability to deliver high-quality work while managing multiple projects/people
• Strong problem-solving skills across both insight generation and tooling/platform challenges
• Experience conducting always-on social listening and campaign-based insights generation.
• Strong cultural trend tracking capabilities for real-time and strategic planning use.
• Solid understanding of performance metrics across both paid and organic social.
• Ability to conceptualize and implement custom methodologies.
• Advanced reporting and data visualization skills.

Nice-to-Haves

• Experience with dashboarding, data collection automation, and advanced data visualization tools.
• Knowledge of broader customer and user research methodologies
  
  

OFFER

• Full-time opportunity in an ever-growing, trendsetting advertising agency based in the WPP Campus. On-site is preferred, but we are open to remote candidates who can work on CET on a case by case basis.
• Work alongside a team of diverse and people-focused individuals, on impactful projects and with an array of local, regional, and global clients.
• We are committed to keeping our environmental footprint low and ensuring that our work is ethical.
• We thrive on transparency - our words and promises produce actions.
• Attractive package and benefits
• Strong flexibility plan
• Continuous training opportunities
• As an Ogilvy Social.Lab employee, you will be provided with continuous opportunities to grow through training and career conversations while doing strong work that works.

ABOUT OGILVY SOCIAL.LAB

Ogilvy Social.Lab (OSL) is a full-service advertising agency headquartered in Brussels’ WPP Campus. As part of the international Ogilvy network, our operations span four continents with over 15 nationalities on the 130-strong team working in our offices – our mindset is borderless.

We proudly collaborate with prominent international and regional clients, including Absolut, Mondelez, Ford, IKEA, Vans, EU and Belgian institutions, fuelling their success internationally.

Entrepreneurship pulses through our veins, embodying our name with a "lab” mentality. We constantly innovate and experiment, staying in sync with the ever-evolving digital media landscape we specialize in.

ROLE

As Social Intelligence Team Lead, you are responsible for the day to day running of the social intelligence capability - overseeing a team of analysts while ensuring the consistent delivery of high-quality, insight-driven work across all projects. You will collaborate closely with the Strategy Operations Manager and Strategy Partner: Social & Intelligence.

You balance team leadership with hands-on expertise, contributing directly to key projects while elevating the standard of work across the team. You play a central role in shaping how social and digital intelligence informs strategy, creativity, and business decisions for major global brands.

You also oversee the effective use and evolution of the team’s worldclass intelligence toolstack, ensuring smooth operations and strong partnerships with platform providers.

This role is suited to someone who combines strong analytical thinking with a passion for developing people, improving ways of working, and driving excellence in output.

RESPONSIBILITIES

Team Leadership & Development

• Manage, mentor, and develop a team of social intelligence analysts
• Set clear expectations, workflows, and priorities across projects
• Provide regular feedback and coaching to support individual growth
• Support a collaborative, curious, and high-performing team culture

Quality & Delivery

• Ensure consistent quality across all social intelligence outputs
• Review and refine key deliverables to maintain high standards
• Lead the delivery of complex or high-impact projects when needed
• Translate data into clear, actionable insights and compelling narratives

Intelligence & Strategy

• Design and implement social and digital intelligence approaches tailored to client needs
• Analyse data from a range of tools (e.g., social listening, audience, search, and competitive platforms)
• Support strategic planning with insight-led recommendations
• Represent the intelligence function in client meetings, workshops, and pitches

Tooling & Operations

• Oversee the team’s intelligence toolstack and ensure effective usage
• Act as a point of contact for platform partners
• Support troubleshooting and resolve data or tooling issues
• Identify opportunities to improve efficiency, workflows, and capabilities

Growth & Innovation

• Contribute to new business development, including scoping and proposals
• Identify opportunities to enhance methodologies, products, or services
• Stay ahead of industry trends and bring new thinking into the team

PROFILE

• 6-10+ years of experience in digital, social intelligence, or search data analytics, insights, or strategy roles.
• Proven experience managing or mentoring analysts or small teams
• Strong ability to set standards, review work, and ensure quality at scale
• Experience owning workflows, processes, or capability areas
• Comfortable balancing hands-on delivery with team leadership responsibilities
• Deep understanding of both qualitative and quantitative research methodologies.
• Proven track record in designing and implementing digital/social intelligence approaches.
• Advanced proficiency in intelligence and monitoring platforms.
• Expert knowledge of the social media landscape, internet culture, and platform-specific trends.
• Proven ability to transform complex datasets into meaningful, strategic insights.
• Excellent reporting and storytelling skills-visually and verbally.
• Strong interpersonal and client communication skills; confident in presenting to senior stakeholders.
• Passion for innovation, digital trends, and continuous improvement.
• Proactive, collaborative, and comfortable working in an integrated team environment.

Must-Haves

• Experience leading or coaching others in social intelligence or analytics roles
• Demonstrated ability to deliver high-quality work while managing multiple projects/people
• Strong problem-solving skills across both insight generation and tooling/platform challenges
• Experience conducting always-on social listening and campaign-based insights generation.
• Strong cultural trend tracking capabilities for real-time and strategic planning use.
• Solid understanding of performance metrics across both paid and organic social.
• Ability to conceptualize and implement custom methodologies.
• Advanced reporting and data visualization skills.

Nice-to-Haves

• Experience with dashboarding, data collection automation, and advanced data visualization tools.
• Knowledge of broader customer and user research methodologies
  
  

OFFER

• Full-time opportunity in an ever-growing, trendsetting advertising agency based in the WPP Campus. On-site is preferred, but we are open to remote candidates who can work on CET on a case by case basis.
• Work alongside a team of diverse and people-focused individuals, on impactful projects and with an array of local, regional, and global clients.
• We are committed to keeping our environmental footprint low and ensuring that our work is ethical.
• We thrive on transparency - our words and promises produce actions.
• Attractive package and benefits
• Strong flexibility plan
• Continuous training opportunities
• As an Ogilvy Social.Lab employee, you will be provided with continuous opportunities to grow through training and career conversations while doing strong work that works.

Eager to learn more or just want to share your resume for future opportunities? If you have the learning attitude, you are welcome! Learn more about our functional teams below and discover how you can shine brighter with Lighthouse!

Engineering #LI-DNI

Byte-ing into 100TB of data daily to serve our clients a digital feast of top-notch insights. Our team is composed of engineering champions, to include Software Engineer's, Solution Architect's, and Engineering Team Lead's.

Finance

Providing unwavering support as one unit and joyful number crunchers who thrive on collaboration and take on any challenge. Start your finance journey with Lighthouse as a Finance Coordinator, Credit Collector, Accountant, or other finance function.

Business Operations

Incubating and scaling new lines of business as cross-functional ninjas with a pulse on the operating rhythm of Lighthouse. Whether you start as a Revenue Manager, Sales Operations Specialist, Analytics Engineer, or other cross-functional ninja, the sky is the limit.  

Customer Operations

Delivering white-glove client service by strengthening customer relationships and providing an unmatched customer experience. From Product/Technical Support Specialist's, Customer Care Manager's, and Client Onboarding Specialist's, our customer operations team are champions at fostering a client centric experience.

Legal

Ensuring every ‘T’ is crossed and every ‘i’ is dotted as guardians of Lighthouse legality with a fortress of contracts

Marketing

Innovation meets imagination in the world of travel and hospitality technology on our marketing team

People & Talent

Powering Lighthouse’ success by cultivating talent, fostering a culture of growth, and enhancing the employee experience

Product

Crafting the industry’s best products, all while juggling requests from sales

Revenue

Our revenue team of sales practitioners and account managers champion providing the hospitality industry with the very best products to optimise their commercial strategy

Joining Collibra’s Product Management Team

Collibra is looking for an Associate Product Content Engineer to build world-class solutions on our market-leading platform. You’ll join a team dedicated to empowering our customers by turning complex data challenges into intuitive, high-value experiences.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Associate Product Content Engineers at Collibra are responsible for

• Building with Purpose: Develop impactful, use-case-driven content (e.g., Data Products, EU AI Act, GDPR, BCBS 239) by translating technical platform features into accessible, high-value solutions.
• Optimizing Time-to-Value: Be obsessed with the end-user journey. You’ll use configuration and customization to simplify the out-of-the-box experience, ensuring customers see results faster.
• Fearless Innovation: Experiment with AI and emerging technologies. We value "failing fast"—prototyping bold ideas, learning from what doesn't work, and doubling down on what does.
• Supporting the Ecosystem: Act as a platform expert in our community forums, guiding customers through scalable customizations and high-quality setups.
• Shaping the Roadmap: Partner with Product Management to influence the vision and roadmap for our Data Intelligence platform.

You have

• 0–3 years of experience in data consulting, solutions architecture, business analysis, or process engineering. We value a mix of professional experience and academic excellence; if you are a recent graduate, you can demonstrate this through relevant internships, advanced coursework, or hands-on projects involving complex data systems.
• Technical Curiosity: Proficiency (or a strong desire to master) modern integration and automation tools:
• AI & Automation: Experience with Model Control Planes (MCP), LLM orchestration, or Prompt Engineering.
• Data Languages: Comfort with SQL, Python, or JSON/REST APIs for data exchange.
• Workflow Design: Familiarity with BPMN 2.0 or low-code/no-code workflow builders.
• User-Centric Mindset: A background in Data Governance, Privacy, or Cataloging is a plus, but a passion for clean design and intuitive user flow is a must.
• Agility: A demonstrated ability to learn new software rapidly and a "test-and-learn" approach to problem-solving.
• A bachelor’s degree or equivalent related working experience is required

You are

• A Collaborative Problem-Solver: You thrive in global, cross-functional environments and use data to prioritize what matters most.
• An AI Explorer: You are an agile experimenter who prioritizes rapid prototyping and iteration. You view unsuccessful AI trials as essential data points and move quickly to refine and improve solutions.
• A Clear Communicator: You can explain complex technical concepts to non-technical stakeholders with ease.
• Methodical yet Adaptable: You can manage multiple workstreams without losing sight of the "big picture" product goals.

Measures of success

• Within your first month, you will complete onboarding and integrate into the Data Governance pillar.
• Within your third month, you will become a certified Data Steward and gain fluency in Collibra’s configuration capabilities while building relationships with Scrum teams.
• Within your sixth month, you will become a certified Collibra Ranger and serve as the go-to partner for Product Managers to launch new content and capabilities.

Joining Collibra’s Strategy and Operations team

We're looking for a BI & Analytics Manager to own customer lifecycle analytics within our Analytics & Insights team, part of Collibra's Strategy function. You'll be responsible for understanding how customers adopt, expand, and succeed with Collibra's platform, and for building the analytical foundations that make those insights scalable, governed, and increasingly AI-assisted.

This role sits at the intersection of strategic analytics and the future of how Collibra consumes its own data. You'll own a critical analytics domain end-to-end, from customer health and product adoption through expansion patterns and renewal dynamics. But you'll also help shape how we govern the data and semantic models that underpin those insights, and how we move toward AI-powered self-service analytics. We're building Collibra to be its own first customer for data governance and AI-assisted discovery, and this role is part of that ambition.

You'll report to the Director, Analytics and Insights and be the dedicated analytics partner for our Services leadership, and a key contributor to the cross-functional diagnostic frameworks our executive committee relies on. You'll work within a team that's building a unified, AI-ready data foundation, partnering closely with our Data Office, cross-functional counterparts in RevOps and Product, and senior stakeholders who expect data-driven counsel, not just data delivery.

If you're energized by customer lifecycle analytics, building governed and AI-ready data products, and the opportunity to shape how a data governance company does analytics internally, we want to talk.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

BI & Analytics Managers at Collibra are responsible for

• Own customer lifecycle analytics: health scoring, adoption patterns, expansion signals, renewal dynamics, and everything in between
• Be the analytics partner for Services leadership. Understand their priorities, shape the agenda, and bring insights before they're asked for
• Build diagnostic frameworks that connect product usage to commercial outcomes so leadership can see where customers get stuck or succeed
• Lead analysis from start to finish: gather data, build models, test hypotheses about customer behavior, and communicate findings clearly to stakeholders
• Feed insights into executive reporting with context and narrative, not just numbers
• Work with the Foundation team on the unified customer and product data model. Make sure your domain is well-represented and well-documented
• Champion data governance best practices within the analytics team: maintain clear data documentation, metric definitions, and lineage for your domain, contributing to the semantic layer that enables AI-assisted analytics
• Push the boundaries of our AI analytics tooling. We're already using AI-assisted analysis and we need someone who'll keep finding new ways to make it work harder for the team and for stakeholders
• Use the Collibra platform as part of your daily workflow to document, govern, and share the data products you create. You'll help us understand our own product through the lens of a power user
• Work with cross-functional partners in RevOps, Marketing, and Product to connect the dots across acquisition, adoption, expansion, and renewal

You have

• 5+ years of experience in analytics, business intelligence, or a related field, with a meaningful portion spent on customer success, lifecycle, or post-sale analytics in a SaaS environment.
• Strong SQL skills and experience working with complex data models spanning CRM, product usage, and financial data. You can interrogate data in relational databases and productionalize pipelines using tools like dbt.
• Experience building and maintaining dashboards and diagnostic frameworks in modern BI tools (Tableau, Looker, or similar). You can make data tell the story.
• A track record of serving as an analytics partner to senior stakeholders (VP-level or above), proactively shaping analysis rather than just responding to requests.
• Experience with customer health scoring, cohort analysis, adoption modeling, or renewal forecasting
• Solid understanding of statistics and customer measurement frameworks. You apply appropriate methods to analyze engagement, adoption, and lifecycle dynamics with clarity and rigor.
• An appreciation for data governance: you understand why metric definitions, data documentation, and lineage matter, and you've practiced these disciplines in your work.
• Familiarity with SaaS business models and GTM operations.
• Clear communication skills in English (written and verbal)
• You must have work authorization to work in Brussels, Belgium.

You are

• An analytical thinker who connects data to decisions, not just metrics to dashboards.
• A builder who creates data products to solve problems, not just reports to answer questions.
• Comfortable with ambiguity and building frameworks from scratch.
• Good at making complex analysis simple for a leadership audience.
• Curious about the full customer journey.
• Interested in how AI tooling is already changing analytics and eager to keep innovating with it.
• Someone who sees governance as the foundation for scale, not bureaucracy.

Measures of success

• First month: Complete onboarding and build relationships with Services and cross-functional stakeholders. Develop a strong understanding of the existing customer data landscape, key data sources, and the team's reporting architecture. Get hands-on with the Collibra platform and begin using it to explore and document data in your domain.
• Third month: Own the customer lifecycle diagnostic framework and independently deliver insights for executive reporting. Establish yourself as the trusted analytics partner for Services leadership. Have documented key metric definitions and data sources for your domain in Collibra, and propose at least one initiative to improve lifecycle analytics or governance practices.
• Sixth month: Deliver a major improvement to the end-to-end lifecycle analytics suite. Contribute meaningfully to the customer 360 view connecting product usage to commercial outcomes. Participate in the team's AI analytics pilot with governed data from your domain. Be a daily active user of the Collibra platform, using it to govern and share the data products you've built, and bring product feedback from real usage back to the Product team.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Who are we?

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.

We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.

By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.

Key figures

• 350+ employees across 14 offices in 11 European countries
• 30+ nationalities represented, average age: 32
• 10,000 corporate clients trust us
• €80M in revenue in 2025, with a target of around €100M in 2026
• Profitable for nearly two years
• Ranked for 7 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
• An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service

A strong culture built around 4 core values

• Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.
• Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.
• Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.
• Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.

Why join us?

• We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.
• We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally.
• Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously.
• You'll join an agile environment where your expertise has tangible impact, working alongside talent from top financial institutions.
• iBanFirst is profitable and backed by long-term investors:
• Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning
• In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions

Joining iBanFirst means joining a profitable, international, fast-growing tech company. It's a chance to make a real and visible impact on the governance of an ambitious European fintech.

The Role

Recruitment Context

We are opening this position as part of our continued commitment to strengthening iBanFirst's internal control environment and governance framework. As we scale internationally across 11 European countries and operate under the supervision of the National Bank of Belgium, maintaining a robust and independent internal audit function is a core priority.

The incoming Head of Internal Audit will join a well-established framework — with an existing audit plan and control environment in place — and will have the opportunity to build on these foundations, bring their own expertise, and grow with the function.

Manager & Team

You will report to Arnaud de la Porte (CFO/Deputy CEO/Board Member), with a dotted line to senior governance bodies including the ExCo and the Board.

You will further establish and lead the Internal Audit function — a setup that comes with a lot of autonomy and direct ownership over the full audit scope. As iBanFirst continues to grow, the internal audit function would naturally follow. You will have direct, regular access to iBanFirst's Executive Committee and the opportunity to present directly to the Board of Directors.

You will also work closely with:

• External auditors
• The National Bank of Belgium (regulator)
• All business functions across iBanFirst's 11 European offices

The role is based in Brussels or in Paris.

What will you do?

As Head of Internal Audit, you will lead the Internal Audit function and act as the Third Line of Defence, providing independent assurance to senior management and governance bodies on the effectiveness of iBanFirst’s governance, risk management, internal control, and regulatory compliance frameworks.

Key responsibilities:

Audit Planning & Execution

• Develop and annually review the risk-based internal audit plan across the group, incorporating input from key internal and external stakeholders
• Execute internal audit engagements for the non-IT scope in line with the approved audit plan and internal audit standards
• Produce high-quality audit reports with clear findings and actionable recommendations

Oversight & Monitoring

• Oversee and monitor the performance of outsourced IT internal audits
• Track and monitor the implementation of audit recommendations across the organization
• Ensure audit activities are aligned with regulatory expectations, particularly those of the National Bank of Belgium

Stakeholder Engagement

• Periodically present audit results, key risks, and remediation progress to senior management, ExCo and the Board of Directors
• Coordinate and collaborate with external auditors and the NBB when required
• Build trusted relationships across all business functions — acting as a constructive and credible voice on governance and control matters

Role Objectives

First 3 months:

• Get fully up to speed with iBanFirst's business, regulatory environment, and existing audit framework
• Build strong working relationships with key internal stakeholders, across ExCo and business functions, as well as with the outsourced IT internal auditors
• Take full ownership of the audit plan and ongoing engagements

First 6 months:

• Operate fully independently — ExCo members understand and value the function's output
• Deliver first audit reports and present findings confidently to senior governance bodies
• Establish a smooth working rhythm with external auditors and the NBB

First 12 months:

• Contribute to the internal audit function being recognized as trusted, credible and autonomous
• Deliver high-quality internal audit reports in line with the internal audit plan
• Potentially contribute to expanding the team

What do you bring?

Experience:

• 5+ years of experience in internal or external audit
• Background in financial services, banking, or a regulated fintech environment — experience with AML and financial crime topics is a strong asset
• Demonstrated experience as the responsible for the internal audit function is a plus

Must-have skills:

• Fully autonomous and self-directed — you don't need a mentor or a team to deliver; you take ownership and drive your own agenda
• Comfortable working independently — you enjoy the depth and focus that comes with being a one-person function
• Excellent written communication — you write clear, structured, impactful audit reports in English
• Confident presenter — you confidently and clearly present findings to ExCo and Board members; credible and composed in high-stakes settings
• Proactive and transparent — you flag issues early, communicate openly, and don't hold back
• Highly organized and rigorous — you follow through on commitments, track recommendations, and manage your own planning with discipline
• Critical and analytical mindset — you dig into documents and data, ask the rightttr questions, and form well-grounded conclusions
• Fluent in English (required); French or Dutch strongly preferred

Nice to have:

• CIA certification (Certified Internal Auditor) — or genuine willingness to obtain it
• Experience in a fast-growing start-up/scale-up environment
• Familiarity with the National Bank of Belgium's regulatory expectations

What do we offer?

• Permanent contract
• Compensation: €70,000 - €80,000 gross annual (fix + performance bonus)
• Office location: Brussels or Paris
• Hybrid work policy: Flexible, possibility to work from home two days per week

Benefits & perks:

• Net allowances
• Meal vouchers — €8 per working day
• Phone subscription
• Company car with fuel card
• Health insurance

Why this is a great opportunity:

• Direct access to ExCo and Board — a rare opportunity to learn, raise awareness and drive the importance of internal audit in the company
• Fast learning environment — you'll be exposed to a broad range of business topics, geographies, and regulatory frameworks
• Travel opportunities — occasional visits to iBanFirst's 14 offices across Europe
• Certification support — iBanFirst supports you in your development and in obtaining the CIA certification

This role offers a unique combination of autonomy, senior exposure, and real impact — in a profitable, fast-growing European fintech.

Recruitment Process

1. Screening call with Malorie Petitjean (Talent Acquisition Specialist)

— 30 minutes – remote (video)

2. In-depth interview with Arnaud de la Porte (N+1)

— 1 hour – in-person (Bruxelles) or remote

3. Final round with one or two ExCo member(s)

— 45 minutes – in-person (Paris) or remote

Who are we?

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.

We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.

By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.

Key figures

• 350+ employees across 14 offices in 11 European countries
• 30+ nationalities represented, average age: 32
• 10,000 corporate clients trust us
• €80M in revenue in 2025, with a target of around €100M in 2026
• Profitable for nearly two years
• Ranked for 7 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
• An NPS of 87.5 — an exceptional score in our industry

A strong culture built around 4 core values

• Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.
• Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.
• Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.
• Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.

Why join us?

• We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.
• We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally.
• Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously.
• You'll join an agile environment where your expertise has tangible impact.
• iBanFirst is profitable and backed by long-term investors: Xavier Niel, Bpifrance, and Marlin Equity Partners.

Joining iBanFirst means joining a profitable, international, fast-growing tech company where operational excellence meets technological ambition.

The Role

Recruitment Context

We are opening this position to support the continued growth of our Back Office team. As our transaction volumes expand across Europe, we need a senior operator who can handle the most complex payment and FX operations with full autonomy, ensure our regulatory control framework meets the highest standards, and contribute to the continuous improvement of our processes.

Manager & Team

You will report to Marc Lippler, Head of Back Office, with iBanFirst for 6 years.

The Back Office team is currently based in Brussels (Avenue Louise, Ixelles), embedded in an office of 25 people. You'll work closely with Finance, Compliance, Technology, Treasury, and banking partners across Europe.

The role can be based in Brussels (Avenue Louise), Paris (Porte Maillot) or London (The City).

What will you do?

As a Senior Back Office Analyst, you are the expert in the room. You handle the most critical operations with precision and autonomy, act as the escalation point for complex cases, and drive improvements that make the team more efficient and resilient.

Task breakdown:

• 40% — Production & daily operations: Executing and controlling the most complex payment flows, FX settlements, and safeguarding controls
• 60% — Control, projects & process improvement: Strengthening the control framework, driving automation and data-driven monitoring

Key responsibilities:

Production & Operations:

• Execute and validate domestic and cross-border payments (SWIFT, SEPA, TARGET2, FPS, etc.) with full command of edge cases and exceptions
• Monitor and settle FX trades with liquidity providers; manage collateral requirements
• Perform daily safeguarding controls and ensure full compliance with regulatory requirements on client fund protection
• Lead breaks investigation and resolution — own complex reconciliation issues from identification to closure
• Handle exceptional liquidity line decisions and high-impact operational issues
• Process RMA requests and liaise with banking partners via SWIFT and other channels
• Provide expert operational support to the Front Office on payment and FX issues

Control & Improvement:

• Approve exceptional cases outside standard procedures; make sound judgment calls on complex operational scenarios
• Oversee regulatory compliance and reporting requirements
• Use data tools (Metabase, Grafana, SQL, Power BI) to monitor operations, identify anomalies, and improve controls
• Lead or contribute to automation and process improvement projects
• Liaise with Risk, Product, Treasury, and Finance teams on operational matters

Role Objectives

First 3 months:

• Operate autonomously across all standard and complex payment and FX operations
• Build a solid understanding of our control framework, regulatory environment, and internal tools
• Identify first improvement opportunities

First 6 months:

• Be the go-to expert for complex operational scenarios and escalations
• Lead or co-lead at least one process improvement or automation initiative
• Contribute meaningfully to the team's control and reconciliation framework

First 12 months:

• Drive measurable improvements to operational efficiency and control quality
• Be a fully trusted senior member of the team, supporting the Head of Back Office on governance matters
• Have delivered at least one significant automation or monitoring project

What do you bring?

Experience:

• 4–5 years of experience in Back Office operations, payment operations, or financial operations in a fintech, bank, or payments company
• Solid understanding of payment schemes (SWIFT, SEPA, TARGET2, FPS…), FX settlement, and safeguarding regulations

Must-have skills:

• Fully autonomous — you take ownership of your scope, operate independently, and know how to move forward without waiting to be told
• Rigor and structure — meticulous in controls and documentation, high stress resilience
• Data-driven — comfortable with SQL, Power BI, Metabase, or Grafana to monitor, analyse, and improve
• Problem-solving mindset — you dig into breaks and incidents and don't stop until they're resolved
• Ethics and integrity — non-negotiable in a regulated financial environment
• Excellent communicator — at ease with internal stakeholders across Finance, Risk, Compliance, and Technology
• Fluent in English (working language); French and/or Dutch is a plus

Nice to have:

• Experience with automation tools or workflow improvement projects
• Familiarity with safeguarding requirements under PSD2/EMD
• Knowledge of Metabase or Grafana

What do we offer?

• Permanent contract
• Office location: Brussels (Avenue Louise), Paris (Porte Maillot) or London (The City) — your choice

Why this is a great opportunity:

• Work at the operational and technical heart of a fast-growing European fintech — Back Office here is strategic, not just transactional
• Complexity and real ownership — you handle the hardest cases, make critical decisions, and have a direct impact on client experience and regulatory standing
• Be a force for change — room to improve processes, propose automation, and shape the way the team works
• Flat hierarchy — direct access to leadership; everyone talks to everyone
• Fast learning in a genuinely international environment across 14 European offices

Compensation & Benefits (may vary by country):

• Base salary: €55,000 – €65,000 gross annual, depending on experience
• Public transport reimbursement
• Meal vouchers
• AXA group health insurance
• Pension plan
• Phone subscription
• Gym pass
• Participation in company-wide events, team offsites, and social activities

Recruitment Process

1. Screening call with Malorie Petitjean (Talent Acquisition Specialist) — 30 minutes – remote (video) — Purpose: General fit, motivation, salary expectations, availability
2. In-depth interview with Marc Lippler (Head of Back Office) — 1 hour – in-person (Brussels preferred) — Purpose: Technical expertise, operational experience, autonomy, team fit
3. Final round with Julien Molez (Chief Operations Officer, N+2) — 45 minutes – – in-person (Paris) or remote (Teams) — Purpose: Strategic alignment, leadership validation, long-term potential

Joining Collibra’s Artificial Intelligence team

We are looking for an experienced AI Engineer who will design and deliver Artificial Intelligence solutions that improve our customers' experience and enable informed, data-driven decision making. We seek someone excited about working with cutting-edge technologies to build pragmatic, performant AI solutions. You'll collaborate with a team of outstanding builders around the world, characterized by a love for innovative technology, a desire to solve problems, and a continuous pursuit of building simple, elegant products that delight customers and simplify all levels of data engagement. You will work primarily with Data Scientists, other AI Engineers, and Machine Learning Operations Engineers, as well as teams across Collibra.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

AI Engineers at Collibra are responsible for

• Monitoring of the larger AI/ML landscape, including emerging techniques and current state-of-the-art approaches 
• Transforming prototypes into pragmatic, production-ready solutions which solve impactful business problems
• Creating, operationalizing, and supporting AI/ML models and visualizations to power actionable value and insights
• Evaluating algorithmic results for quality, adaptability, and efficiency
• Contributing to evolving our platforms for Artificial Intelligence and Machine Learning capabilities in support of Collibra’s data products
• Collaborating with cross-functional teams and mentoring junior engineers on AI best practices

You have

• 5+ years of experience delivering production-grade AI/ML projects related to business functions, incorporating advanced techniques (e.g., LLM-based applications, RAG systems, NLP, neural networks, recommendation engines)
• Experience with SQL and relational databases, query authoring as well as working familiarity with a variety of databases (e.g., time series, graph, vector)
• Built and deployed production code in Python with associated AI modules (LangChain, LangGraph, Pandas, Numpy, Tensorflow, etc.)
• Experience with model evaluation, testing frameworks, and validation methodologies
• You must have work authorization to work in Brussels, Belgium
• A bachelor’s degree or equivalent related working experience is required

You are

• Deeply technical, driven, and analytical about the insights data can deliver
• Able to cut through hype and noise to identify foundational problems and build maintainable, performant solution
• Passionate about the mathematical principles powering the Generative AI revolution and how to drive sustainable value from LLMs and other GenAI technologies
• Experienced supporting diverse stakeholders and working with cross-functional teams in dynamic environments
• A clear communicator who can explain complex technical concepts to both technical and non-technical audiences
• Product-minded with empathy for end users—you consider how people will actually interact with AI features, not just technical sophistication
• Eager to both learn from others and share knowledge ; AI is evolving rapidly and no one has all the answers

Reporting to Collibra’s Senior Manager of AI Engineering, measures of success are

• Within your first month, you will familiarize yourself with the existing data platform and data products by diving into the architecture, existing products, and the Collibra platform ecosystem
• Within your third month, you will start to deliver new AI/ML features into our SaaS platform
• Within your sixth month, you will operationalize AI products into production environments and contribute to our AI roadmap

Teneo Brussels is looking for Associate Consultants & Consultants to join the team. If you’re passionate about Strategy & Communications, please send us your resume!

About the Role

Associate Consultants are responsible for providing key insights and staying ahead of news and developments from main stakeholders. They work across sectors and projects to build skills and knowledge. They demonstrate good listening skills and have an analytical approach to identifying problems and potential solutions.

Consultants are responsible for delivering the highest quality service to our clients and play a key role in driving activity across multiple account teams. They oversee account coordination and demonstrate strong project and time management skills, they deliver regular insight and analysis.

We are open to candidates for both grades—Associate Consultant and Consultant—and will review all profiles before assessing them against our criteria.

This role is based in Brussels and applicants must be fluent in English.

Key responsibilities

• Proactively manages the coordination of deadlines to support the whole team
• Prepares for client meetings, ensuring all appropriate materials/reports are ready
• Takes responsibility for coordinating meeting minutes and tracking actions
• Compiles regular analysis and summary reports for specific clients and for new business opportunities
• Regularly provides teams with competitor, stakeholder and sector intelligence

Skills & Experience required

• For Associate Consultants, minimum one-two years’ experience
• For Consultants, a least three years of professional experience
• Brussels-based expertise in sustainability, energy, and industrial policy—or a background in technology and digital policy—is a strong advantage
• Produces strong and analytical styles of writing

• An excellent team player with a collegiate approach to working with others
• Reliable and responsive with a positive attitude and willingness to get involved
• Generates good quality research and insights for new business
• A degree in a relevant area such as economics, law, political, social, or communication sciences is preferred

What we can offer  

• The opportunity to work on international, cross-border mandates and the chance to work with and learn from experts across the Teneo network
• Competitive remuneration
• Comprehensive training opportunities and performance management programme
• 20 days of statutory annual leave + 5 extra days to cover the Christmas period 
• Pension plan, lunch vouchers, hospitalisation insurance, discretionary bonus scheme, team events and other perks.

About us

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance and ESG.

The firm has more than 1,800 employees located in 45+ offices around the world.

#LI-Hybrid

Join Artefact Belgium: Help our clients in their AI transformations

Who We Are

Artefact is a next-generation consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in AI applications to help clients achieve tangible business impact. Our Belgium office advises clients on their most pressing strategic challenges : from AI strategy and governance to digital transformation roadmaps and new business model design. Our inclusive and forward-thinking culture encourages creativity, collaboration, and professional growth.

What You Will Do

As a Senior Data Scientist specializing in the marketing domain, you will lead and conduct ambitious projects aimed at transforming clients through data. Your day-to-day responsibilities will include:

• Leading transformational projects: spearheading ambitious projects that utilize data to transform our clients’ operations and strategies.
• Developing data science solutions: creating innovative data science products and solutions for both clients and our internal data science team.
• Applying data science in marketing contexts: leveraging data science methodologies to enhance marketing analytics, customer segmentation, attribution modeling, and campaign optimization. 
• Building client relationships: collaborating closely with your Consulting counterpart to understand client needs and strengthen relationships.
• Upskilling the team: contributing to the development of our data science team by sharing knowledge, mentoring junior Data Scientists, and promoting our work within other data departments.
• Ensuring quality deliverables: caring for team morale and ensuring that all missions are delivered to a high standard, providing feedback and support to less experienced team members.
• Optimising code: writing highly optimized code to advance Artefact’s internal toolbox and knowledge base.

What you will learn with us:

• Real-World impact: deliver impactful projects by developing end-to-end machine learning pipelines to solve real-world problems across various industries, including marketing and customer intelligence. 
• Collaborative solutions: work in feature teams alongside other data scientists, ML engineers, data engineers, software engineers, and product owners to build complex solutions.
• Software engineering improvement: enhance your software engineering skills by applying ML Ops best practices while working with machine learning teams.
• Expertise development: become an expert in one of our data science practices: Time Series Forecasting, MLOps, NLP, Computer Vision, Optimization, or Customer Intelligence, including marketing analytics, attribution modeling, and incrementality testing.
• Algorithm discovery: discover state-of-the-art algorithms and test them on real-world data during client projects.

Who You Are

We’re seeking someone who has:

• Educational background: a completed Master’s degree in a relevant field (e.g., computer science, machine learning, mathematics, or related subjects).
• Hands-On experience: at least 2-3 years of experience in data science, analytics, or consulting, preferably within a marketing or digital context.
• Marketing or digital context experience: knowledge of various marketing channels and platforms, including their roles within the media mix is considered a plus. 
• Technical skills: strong knowledge of data processing, algorithms, and data architecture, along with proficiency in tools like Python, SQL, and R.
• Analytical mindset: a passion for working with data to derive actionable insights and solve complex problems.
• Communication skills: excellent verbal and written communication skills, with the ability to discuss both technical and non-technical topics with clients and team members.
• Curiosity and passion: a genuine interest in continuous learning and exploring new technologies and tools in data and AI.

What We Offer

• Competitive compensation aligned with your profile and experience.
• Hands-on exposure to real client challenges from day one, working alongside experienced strategy and data/AI practitioners.
• Regular training in both strategy consulting methodologies and AI/data capabilities, combined with international exposure across Artefact's global network.
• A collaborative, entrepreneurial culture of doers — innovative, fast-moving, and committed to supporting each other's growth.

This position is based in Brussels, with opportunities to collaborate on projects worldwide.

At Artefact Belgium, we value curiosity, motivation, and potential above all else. Don't worry if you don't tick every box — if you're excited about building a career at the frontier of strategy and AI, we'd love to hear from you

More about the role:

We are looking for experienced public affairs consultants to join our Technology Practice in Brussels. We are hiring across mid-to-senior levels, from consultants building their client portfolio to senior professionals ready to lead accounts and contribute to the growth of the practice.

This is a unique opportunity to operate at the centre of EU technology policy, advising some of the world’s most influential organisations on their most critical regulatory challenges. From AI governance and platform regulation to cybersecurity, data policy, and digital sovereignty, you will help clients navigate a fast-evolving landscape and translate complexity into strategic advantage.

You will be part of a collaborative, high-performing team, working across markets and disciplines to deliver integrated, insight-led programmes that shape outcomes at the highest levels.

What you'll do:

• Lead and grow a portfolio of technology policy clients, delivering strategic, integrated public affairs programmes

• Provide day-to-day counsel on EU technology policy developments, including key legislative files, for example: DMA (Digital Markets Act), DSA (Digital Services Act), NIS2 (Network & Information Security Directive), AI Act and related initiatives

• Act as a trusted advisor to senior client stakeholders, offering clear, confident guidance on complex and high-profile policy issues

• Design and execute advocacy strategies engaging EU institutions, Member States, trade associations and wider stakeholders

• Monitor and interpret policy developments, translating them into actionable insights and recommendations for clients

• Play an active role in business development, contributing to proposals, pitches and expanding client relationships

• Mentor and support junior team members, fostering a collaborative and high-performing team environment

• Manage accounts with discipline, overseeing budgets, timelines and delivery to ensure excellence and client satisfaction

Experience that contributes to success:

• Strong expertise in EU technology and digital policy, gained in consultancy, in-house public affairs, EU institutions or trade associations

• Demonstrated experience managing client relationships and delivering against complex, multi-stakeholder policy mandates

• Deep understanding of the EU legislative process and the political dynamics shaping the digital and technology landscape

• Ability to distil complex regulatory issues into clear, strategic advice and high-quality client deliverables

• Proven track record in producing client-ready materials, including briefings, position papers and advocacy content

• Confident communicator with strong stakeholder management skills and sound professional judgement

• Collaborative mindset with experience supporting or mentoring colleagues within a team environment

• Fluency in English is essential; additional EU languages are highly valued

#LI-NE1

More about the role:

We are looking for an intern to join our Healthcare Team in Brussels for a 6-month paid internship, starting immediately (April 2026).
We advise our clients on their public affairs and corporate communications programs at the global, pan-European, and EU levels and help them navigate EU legislative and regulatory developments through effective advocacy, public relations, thought leadership and stakeholder engagement. Our clients are drawn from many sectors including pharma & consumer health.
Over the course of six months, the successful candidate will gain insight into the workings of a global communications agency and develop the skills necessary to pursue a career in consultancy.

What you'll do:

Research & monitor policy developments on healthcare issues at EU, national and international levels.
Support client work and the implementation of public affairs and communications strategies, including:

• Mapping relevant stakeholders
• Preparing technical briefings
• Attending and organising events and conferences
• Writing meetings/events’ reports
• Contributing to new business proposals

Experience that contributes to success:

• Knowledge and a keen interest in EU policy and decision-making processes, with a focus on healthcare issues.
• Further university education in European studies with if possible, a focus on health sciences.
• Previous public affairs professional experience in an EU institution, regulatory organisation, trade association, advocacy organisation (NGO), company or consultancy is desirable (but not essential).
• Strong research and analytical skills.
• Proactive, resourceful and a team player.
• Critical thinking with a desire to learn in a fast-paced and international environment.
• Familiarity with digital and social campaigns/tools is an advantage.
• Excellent spoken and written English – other European languages would be an asset

What we offer:

• A fixed term duration contract of 6 months under Convention d’Immersion Professionnelle - CIP contract;
• A stimulating work experience within an EU affairs office and multicultural environment (+20 nationalities);
• Training opportunities
• Knowledge and a keen interest in EU policy and decision-making processes, with a focus on healthcare issues.
• Further university education in European studies with if possible, a focus on health sciences.

Practicalities:

Start date – ASAP (April 2026) 
Please note the following:

• the CIP convention excludes any internships for which the intern receives academic credit or undertakes as a part of a degree.
• in order to be eligible for a CIP convention, the candidate must have the right to work full-time in Belgium.

#LI-NE1

Job Overview

 As a programmatic expert, you will part of the WPP Media programmatic community. You will work closely with the client management teams from all WPP Media's agencies to suggest programmatic strategies and tactics that are in line with the overall media objectives of our clients.

Key Responsibilities and Accountabilities

• Define KPI’s in collaboration with the digital planners and build the best programmatic strategy & tactical plan to achieve the client’s marketing objectives.
• Making sure that GroupM Programmatic Excellence is followed and applied to our clients’ campaigns.
• Being able to set up and optimize programmatic campaigns in different buying platforms (The Trade Desk, DV360, Xandr, Amazon DSP, Teads Ads Manager, etc.)
• Ensure a maximum of brand safety & brand suitability for our clients
• Working on a few side projects helping the business development of Nexus Media Solutions.

Job Skills & Requirements

• Master or Bachelor level in marketing, digital innovation or any business-related studies. Work experience is not required.
• You have 1-3 years of experience with programmatic buying in different DSP’s, or in any biddable expertise.
• You are well organized and have an eye for detail.
• You are team player with a naturally positive attitude and eager to learn
• You have the ability to maintain a high level of productivity, manage multiple tasks at the same time and keep your stress level under control.
• Very good verbal and written communication skills in English, French and/or Dutch.

Offer

• Flexible work arrangements
• Competitive salary and employee privileges
• Continuous learning and training within WPP Media's network
• Team and networking events

About the Role

As a Personal Assistant to the Executive Committee, you act as a strategic right hand to senior leadership within the Benelux organization. You ensure seamless executive operations, structured prioritization, and optimal time management, enabling ExCo members to fully focus on strategic business objectives.

This role requires maturity, foresight, and absolute discretion. You anticipate needs before they arise, think several steps ahead, and operate with precision in a fast-paced executive environment. Flawless written and verbal communication skills in Dutch, French, and English are essential.

Responsibilities

• Executive Calendar & Priority Management
• Manage complex and fast-moving calendars for Belgian and Dutch ExCo members
• Proactively anticipate scheduling conflicts
• Align cross-border priorities and ensure optimal time allocation
• Act as a gatekeeper while maintaining diplomatic stakeholder management
• Executive-Level Meeting Coordination
• Organize internal and external executive meetings
• Prepare documentation, presentations, and supporting materials
• Attend meetings when required and ensure accurate follow-up
• Track action points and deadlines with precision
• Travel & Logistics Management
• Organize domestic and international business travel
• Manage flights, accommodation, and transportation end-to-end
• Anticipate logistical needs to ensure seamless execution
• High-Level Communication
• Draft, review, and manage correspondence in Dutch, French, and English
• Act as a communication filter and trusted liaison
• Handle highly confidential information with absolute integrity
• Cross-Border Collaboration (Benelux)
• Work closely with Dutch PA counterparts
• Ensure synchronized calendars and joint ExCo coordination
• Support efficient operations within the Benelux structure
• Proactive Administrative & Project Support
• Manage a variety of administrative responsibilities
• Support executive projects and ad-hoc assignments
• Continuously optimize support processes and workflows

Requirements

• Perfect written and spoken proficiency in Dutch, French, and English
• Proven experience supporting C-level or senior executives
• Exceptional organizational and prioritization skills
• High level of discretion and confidentiality
• Strong proficiency in MS Office and digital collaboration tools
• Ability to perform under pressure in a dynamic environment

Desired Skills

• Natural drive and proactive “can-do” mentality
• Anticipatory mindset with a structured approach
• Emotional intelligence and diplomatic communication style
• Mature, confident, and professional presence
• Calm and solution-oriented thinking

This role is exclusively focused on executive-level support within the ExCo structure. It requires reliability, ownership, and a strong sense of responsibility. This is a critical, high-trust position within our leadership team.

À propos du poste

iBanFirst accélère sa croissance et recherche des commerciaux expérimentés pour rejoindre notre équipe commerciale dynamique à Bruxelles et Anvers. Si vous êtes intéressé par la fintech, que vous souhaitez évoluer dans des environnements jeunes et que vous avez une solide expérience dans la gestion du cycle de vente complet, nous serions ravis de vous rencontrer. 

Ce que vous ferez :

En tant que FX Sales Executive, vos missions principales seront les suivantes :

• Générer de nouvelles opportunités commerciales en identifiant les prospects et en menant des recherches ciblées sur les clients potentiels.
• Développer notre portefeuille client dans le domaine du change de devises en gérant l’intégralité du cycle de vente, de la prospection à l’intégration des clients.
• Assurer le suivi des processus de vente, en communicant régulièrement l’avancement avec les prospects et les décideurs clés.
• Collaborer étroitement avec les équipes techniques et de gestion de comptes pour garantir la performance optimale de nos solutions et la qualité du service.
• Établir et entretenir des relations durables avec des Directeurs Financiers, afin de comprendre leurs besoins en matière de change et de leur proposer des solutions personnalisées.
• Développer une expertise approfondie des produits FX d’iBanFirst et du secteur des services financiers pour offrir des conseils d’experts et élaborer des stratégies efficaces.

Ce que nous recherchons :

• 1 à 2 ans d’expérience dans la gestion du cycle de vente complet. 
• Expérience préalable en B2B dans le secteur des services financiers ou un intérêt de développer ses connaissances financières et économiques.
• Réalisations tangibles en matière de prospection, de conclusion de contrats et d’atteinte régulière des objectifs dans des cycles de vente.
• Excellentes compétences en communication, en négociation et en présentation.
• Capacité à analyser les besoins des clients et à résoudre des problèmes complexes, avec une aptitude à assimiler rapidement de nouvelles informations et à passer à l’action.
• Attitude proactive et entrepreneurial.

Ce que nous offrons :

Vous rejoindrez une entreprise à croissance rapide et une équipe dynamique au centre d'Anvers, avec des collègues motivés et l'objectif commun de devenir le pionnier en Europe. 

• Un salaire conforme au marché;
• Une excellent structure de bonus non plafonné, basée sur votre propre performance;
• Assurance hospitalisation et assurance groupe;
• Une voiture de société avec carte essence; un remboursement de votre abonnement téléphone;
• Chèques-repas et éco-chèques;
• 20 jours légaux +12 jours de vacances supplémentaires (sur la base d'un emploi à templs plein) 

Rejoignez iBanFirst dès aujourd’hui et contribuez à façonner l’avenir des paiements internationaux !

Qui sommes-nous ?

iBanFirst est une fintech européenne en pleine croissance qui révolutionne les paiements internationaux pour les PME. Fondée en 2016, notre plateforme permet aux SMM (Small & Medium Multinationals) de reprendre le contrôle de leurs opérations de paiements : conversion de devises (FX), transactions internationales et gestion du risque de change à travers 140 pays – de manière rapide, transparente et sécurisée.

Nous simplifions la vie des PME grâce à une plateforme technologique avancée (automatisation, APIs, IA…) et une expertise dédiée, pour offrir le meilleur des deux mondes : l’agilité d’un SaaS et la confiance d’une relation personnalisée.

iBanFirst aide ainsi des milliers d’entreprises audacieuses à profiter des opportunités de business mondiales avec sérénité, en leur apportant simplicité, transparence et sécurité.

Quelques chiffres clés

• 350+ collaborateurs répartis dans 13 bureaux et 10 pays en Europe
• Plus de 30 nationalités différentes, moyenne d’âge 32 ans
• 10 000 entreprises clientes qui nous font confiance
• 65 M€ de revenus en 2024, avec un objectif de 85 M€ environ en 2025
• Rentable depuis bientôt 2 ans
• Classée depuis 6 années consécutives dans le Financial Times FT1000, parmi les entreprises européennes à la plus forte croissance
• Un NPS de 87,5 un score exceptionnel dans l’industrie qui reflète les retours élogieux sur la simplicité, la rapidité et la qualité du service que nous offrons

Une culture forte, structurée autour de nos 4 valeurs

• Team First :
  Parce que la complexité de notre secteur exige une forte intelligence collective, nous valorisons la coopération, la transparence et le partage de connaissances. Les succès sont collectifs, les décisions prises ensemble.
• Tenacity :
  Le marché que nous transformons ne se laisse pas facilement apprivoiser. Nous faisons preuve d’endurance, nous apprenons vite, et nous ne reculons pas devant les défis — cela fait partie de notre ADN entrepreneurial.
• Transformation :
  L’innovation n’est pas une posture, c’est une nécessité dans un secteur aussi stratégique et mouvant. Nous innovons avec exigence : chaque amélioration technique, produit ou organisationnelle vise un vrai impact.
• Trust :
  La confiance est le fondement de tout ce que nous construisons — avec nos clients comme en interne. Elle repose sur l’encouragement à la prise d’initiative, l’autonomie et une exigence de transparence, de rigueur et de fiabilité.

Pourquoi nous rejoindre ?

• Nous opérons au cœur d’un secteur stratégique en pleine transformation: les paiements internationaux pour PME, un marché complexe au potentiel considérable.
• Une mission qui a du sens et dont nous sommes fiers: aider les “Small & Medium Multinationals” audacieuses à oser le business à l’international.
• Notre plateforme qui intègre des technologies avancées (IA, automatisation…) offre un cadre idéal pour tester, apprendre et innover en continu.
• Vous rejoindrez un environnement agile où votre expertise aura un impact concret, aux côtés de profils issus des meilleures institutions financières.
• Rentable, Ibanfirst s’appuie aussi sur des investisseurs de long terme :
  • Xavier Niel et BPI France, investisseurs historiques, nous soutiennent et font confiance depuis le début
  • En 2021, l’entrée du fonds américain Marlin Equity Partners a marqué une nouvelle étape de notre ambition internationale.

#LI-CH1

#LI-Onsite

Join Capco – Build the Future of Financial Services  

At Capco, we believe in being more than just consultants – we are active participants who drive transformation in the global financial services industry. Here, you won't just build your career, but shape the future of the banking sector. We foster a unique environment where our forward-thinking, passionate experts are empowered to innovate and collaborate, solving some of the industry's most complex challenges. We work hand-in-hand with clients in areas such as Banking, Capital Markets, Finance Risk & Compliance, Insurance, and Wealth & Investment Management to drive meaningful change and seize opportunities. Ready to make an impact? Learn more at capco.com.

Your Career. Your Journey.

At Capco, we encourage you to own your career path. We’re looking for high-performing individuals who are driven to reach their full potential and take their expertise to the next level. Now’s the time to start writing the next chapter of your professional story with us. We are looking for a Business Process Consultant to become part of our innovative team within Banking & Financial Services.

About the Role: Business Process Consultant

As a Business Process Consultant at Capco, you will play a key role in driving impactful change for our clients. You will have the opportunity to work with leading global banks and financial institutions to define, analyze, and optimize business processes that help organizations remain agile and competitive.

What You'll Be Doing:

Lead Problem Solving: Use your expertise to address client challenges and identify solutions to enhance business processes.

Collaborate: Work as a Project Manager or interface with stakeholders and business users to scope, analyze, and define functional and business requirements.  Drive

Direction & Oversight: Set project goals and direction, oversee progress, and ensure the delivery of high-impact deliverables.

Bridge Business & Technology: Act as the connection between business teams and technical teams, ensuring seamless collaboration across projects.

Manage Testing & Delivery: Define testing objectives, collaborate with testing teams, and oversee project financials, scoping, and estimations.

What We're Looking For

We’re seeking professionals who are proactive, adaptable, and thrive in a fast-paced environment. If you have some or all of the following credentials, we’d love to hear from you!

Must-Have Skills and Qualities:

Experience in Business Process Analysis: Between 1–5 years of experience working in a similar consulting role.

Strong Process Mapping Skills: Expertise in process mapping and familiarity with Business Process Management (BPM) tools like Visio or ARIS.

Analytical Creativity: Able to effectively simplify, analyze, and present complex processes in a clear and impactful way.

Excellent Communication Skills: Liaise confidently between business stakeholders and users while keeping everyone aligned.

Additional Skills (a Plus, but Not Required):

Proficiency in Lean Six Sigma, Agile methodologies, and Change Management practices.

A good understanding of Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies. - Business experience in the Financial Services sector, especially in Banking or Payments.

Language proficiency: English, with skills in French and/or Dutch

Why Choose Capco?

When you join Capco, you’re signing up for more than just a job – you’re becoming part of a diverse, inclusive, and innovative community that celebrates success and rewards talent. Here are just a few of the highlights of working with us:

Competitive Compensation: We offer an attractive package including a company car or green mobility budget, net allowances, end-of-year bonuses, health insurance, mobile phone, laptop, and meal vouchers.

Ongoing Learning & Development: Access industry-leading training platforms, in-person and virtual instructors, and our global network of experts to support your growth.

Hybrid Work Environment: Enjoy the flexibility of a blended on-site and remote work setup.

Work-Life Harmony: We strive to achieve a balanced, supportive work environment that empowers you to succeed both personally and professionally.

Flat Hierarchies: Work in a non-hierarchical setting where you are encouraged to challenge the status quo and speak directly with senior leaders and clients. At Capco, your ideas matter, and your contribution fuels meaningful change in a competitive market.

Ready to Reimagine Your Career?

If this sounds like the challenge you’ve been waiting for and you’re eager to own your career, we would love to hear from you! Take the first step and apply now at capco.com/careers. Let’s innovate together. The Future is Now at Capco.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

At Burson Brussels, we blend craft, curiosity, counsel, and camaraderie to deliver cutting-edge public affairs and communications strategies. Thriving in Europe’s political heart, our dynamic team excels in navigating complex policy and communications challenges, shaping reputations, and driving meaningful business outcomes for our clients across diverse sectors. We combine strategic expertise with proprietary AI-driven insights to uncover opportunities, crafting compelling narratives that influence key decision-makers. Backed by our global network, we provide innovative, data-driven solutions that connect with audiences and deliver impact. Our inclusive, high-performance culture fuels innovation and empowers individuals to excel, creating a vibrant environment where collaboration and growth thrive. With Burson Brussels, clients gain more than consultancy—they gain a trusted partner committed to achieving success today and anticipating the challenges of tomorrow.

More about the role:

We are looking for an experienced consultant at Director level to join our Energy & Industrials team in Brussels, covering Climate and Energy policies. This role reports to the Energy & Industrials, Head of Practice.

This is an exciting opportunity to develop and implement impactful and multi-market campaigns on key climate and energy issues, including but not limited to CBAM(Carbon Border Adjustment Mechanism) and ETS (Emission Trading System), industrial emissions, gas, grid and electricity markets. In this role, you will be able to work with a wide range of stakeholders including EU and national policymakers, industry associations, downstream users and media and influencers with a view to drive tangible and meaningful impact for our clients.

What you'll do

• Lead and grow a portfolio of climate & energy clients and projects, while nurturing client relationships and delivering strategic and well-thought-out integrated public affairs and communications programs.
• Provide strategic advice on the climate and energy files to a wide range of clients including multinational companies and international organizations.
• Act as a day-to-day point of contact for clients.
• Manage overall quality and delivery of work on multiple accounts in a dynamic, fast-paced environment.
• Work with account teams and clients to identify opportunities to deliver greater impact and results.
• Take a proactive role in new business development, and in agency operations and forums, contributing to the strength of our broader team both internally and externally.
• Mentor, inspire and train colleagues and support them to deliver best-in-class consulting services.
• Share knowledge and best practice and position Burson externally in the climate & energy sector and policy developments.

Experience that contributes to success:

• Deep expertise in EU climate and energy policy, gained through work in an agency, industry body, or trade association.

• Proven track record of leading projects and developing strong, trusted client relationships.

• Skilled in designing and delivering public affairs programmes, advocacy campaigns, and stakeholder engagement.

• Strong financial acumen, including experience managing budgets, forecasting, and reporting.

• Well-connected within EU policymaking, media, and business communities on climate and energy issues.

• A natural leader with experience managing and mentoring teams in fast-paced, complex environments.

• Entrepreneurial mindset with a solutions-oriented, hands-on approach to growth and delivery.

• Committed to inclusion and active participation in a diverse workplace culture.

#LI-NE1

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

SENIOR ECOMMERCE GROWTH STRATEGIST

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re seeking a Results-Driven & Experienced Senior Ecommerce Growth Strategist to join our team.

The Senior Ecommerce Growth Strategist at Common Thread Collective (CTC) plays a critical role in driving client success. You will lead the development of accurate strategic forecasts that guide our clients toward their goals, ensuring seamless execution of strategies that translate forecasts into measurable growth. Your actions and decisions consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition.

Beyond strategic planning, you are an active partner in client growth, maintaining transparent communication about the actions taken and performance relative to forecasts. This engagement strengthens relationships and ensures that CTC’s clients have a clear roadmap to success while guiding them through the complexities of media acquisition and strategy. 

You stand as a representative and zealous advocate for CTC's unique approach to media acquisition and its accompanying tools.

As a Senior Ecommerce Growth Strategist, you set a high standard. People know that when you are involved, execution at the highest level is guaranteed. 

You see your goals as barriers to break through and take great pride in giving your all. We value the mantra of “Everyday in Everyplay, Count on Me” meaning that you can see things through to the end!

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Senior Ecommerce Growth Strategist, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.