As an Account Manager your focus will be on driving incremental revenue and providing the tools and support for our partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management and business development, but also able to adapt and change your tone and approach depending on the type of partner you're working with.

On a personal note, it goes without saying that you're a team player and willing to get your hands dirty as we build this new area of our business in Slovakia! As time progresses and more Restaurant partners are onboarded, the targets and duties of the role may develop. This means that you must thrive in the 'start-up' environment where constant change means there's always lots to get your teeth into!   

What you’ll be doing

• Successfully onboarding and training venues together with Account Managers, providing them with all the tools and information to start working as soon as possible. Hired candidates will first learn the basics of onboarding new partners to our platform, which will take approximately one month.
• Driving and managing Month over Month operations excellence metrics, growth of our current venues and improving venue performance by measuring critical KPIs, strong analysis, and frequent quality and satisfaction checks.
• Owning the partner's assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
• Working with the partner to improve overall sales and conversion rates by sharing tools and best practices to help ensure the partner's success.
• Getting feedback from our partners and translating it into product, marketing and operations improvement
• Key communicator between Wolt and Restaurant partners.
• Working closely together with the marketing team to plan and execute campaigns together with Restaurant partners

Our humble expectations

• You have proven experience from previous account management, business development or similar role
• You are a self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously
• You cultivate extensive mutually beneficial relationships 
• You are structured, detailed, and service-oriented
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI
• You have strong problem-solving skills with a bias for action and impact
• You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome through grit and determination 
• Excellent interpersonal skills with the ability to adapt tone to suit the audience
• Native-level Slovak and fluent in English (minimum B2)

What we offer

• 🌍 Independent work in a dynamic, international team
• 💙 Employee Assistance Programme - therapy and wellbeing
• % Discount on your Wolt orders
• 🤒 Sick days benefit 
• 💪Sports benefit
• 🚗Fuel discount card 
• 🐶Dog friendly office 
• 💻 Modern work equipment
• 🏡Hybrid working 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position.

We are looking for a passionate Account Management Team Lead to lead the local team and drive our business, developing, managing and growing our partner restaurants in Slovakia.

It’s an exciting once-in-a-lifetime opportunity as you would work with very smart people around the world in order to establish the next generation of a truly global food delivery platform.

Please note that this is a full-time permanent employment opportunity. The yearly gross salary for this role starts from 42000 EUR and will depend on your skills, knowledge, and experience.

Let’s build the future of food delivery together!

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

You’ll have a clear understanding of our key business goals and actively manage our partners to generate long-term value for our partners and the platform. In addition you also have to be a strong team player and willing to do things outside of the day-to-day work activities - driving local execution of our global projects or being the Country Manager’s right hand in managing our business priorities.

• Lead, motivate and coach the Account Management Team to achieve their goals.

• Manage, organize and negotiate eater-facing campaigns that will increase Bolt Food orders and revenue.

• Analyze key performance metrics to gain insights and improve customer performance.

• Forecast growth and evaluate the achievement of our business goals.

• Execute and refine our operational strategy, solve daily commercial and operational issues.

• Collaborate with the Sales & Partners Operations team to smoothly activate all restaurants.

• Lead re-negotiation of restaurant contract conditions such as commission rates and campaign plans.

• Work with cross functional departments to drive business growth (Campaigns, Partner Operations, Customer Service, Courier Operations).

• 5+ years of experience, preferably in Account Management, Consulting, Business Development, or similar roles.

• Excellent communication & written skills in English and Slovak.

• People manager: experience leading a team to achieve individual and shared goals in a client facing role.

• Solid analytical skills: ability to interpret and present data to generate insights and support decision-making.

• Never-settle mentality: proven track record of client success and consistently achieving critical metrics and revenue targets.

• Commercial vein: ability to build and maintain long term professional relationships with business partners using listening, negotiation and persuasion skills.

• Ownership: ability proactively find solutions to business problems.

• Passion: drive to work with new technologies or with food tech

• Excellent communicator: ability to effectively communicate with many stakeholders involved.

• Outstanding project manager: capable managing multiple projects, resources, priorities and time.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of food delivery.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We are looking for an analytical and solutions-driven Operations Specialist to help us grow our ride-hailing operations in Slovakia!

Please note that this is a full-time, permanent employment opportunity. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As an Operations Specialist, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be relying on relevant data to form business insights, spot potential for development and recommend changes in the business in order to manage and grow supply and demand for our ride-hailing operations in Slovakia, working closely with other cross-functional/HQ stakeholders to support our mission.

• Managing and supporting operations projects by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind.
• Developing strategies to strengthen the driver's value proposition, to grow our supply base, performance, and retention continually.
• Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights.
• Identifying trends, risks, and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
• Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals.

• You have a data-driven mindset and you approach problems methodically.
• You have graduated from university or are finishing it at the moment.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English and Slovak.
• You are skilled in data analysis using tools like Excel/Google Sheets, with nice-to-haves like Looker and/or Tableau.
• You are solution-oriented and possess a meticulous eye for detail, ensuring accuracy and thoroughness in your work.
• You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.