We’re looking for a people-first leader who’s energized by building strong teams and making a real impact in patient care. If you’re a motivated self-starter with healthcare or pharmacy experience—and you thrive in fast-growing environments—this could be a great fit.

As Manager of Patient Services, you’ll lead a team of Specialty Liaisons working directly in hospital-based specialty clinics. You’ll support day-to-day operations, coach performance, and make sure best practices are consistently delivered for patients and partners.

• Lead, coach, and develop a team of Specialty Liaisons in specialty clinics
• Drive a high-quality patient experience while meeting service, growth, and performance goals
• Support onboarding, training, performance feedback, and professional development
• Partner closely with clinics, pharmacies, and internal Shields teams to keep operations running smoothly
• Identify opportunities to improve workflows, efficiency, and patient outcomes
• Build strong relationships with clinic and health system leaders
• Ensure coverage, accountability, and consistent use of best practices
• Share updates and insights with leadership and collaborate on growth initiatives
• Proven people management experience, ideally in pharmacy or healthcare

If you’re passionate about team leadership and improving specialty patient care, we’d love to meet you.