Your Opportunity

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Your Opportunity

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Benefits

• FLSA Status Non-Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND3 #wearehiring #werehiring

Are you a skilled multitasker capable of managing a high caseload without breaking a sweat?

Do you thrive in a fast-paced legal environment, juggling cases from intake to settlement?

Can you communicate effectively with clients, ensuring they feel heard and supported throughout their case journey?

Is your attention to detail and organizational skill the secret to your success in litigation support?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Frank S. Buck, P.C., a reputable law firm based in Birmingham, Alabama, has been dedicated to personal injury law since 1970. Founded by Frank S. Buck, the firm has successfully handled over 11,000 injury cases, advocating for justice and fair compensation for those affected by negligence. With a commitment to providing individualized attention and a client-focused approach, the firm ensures that every client's voice is heard and needs are addressed during challenging times.

Specializing in areas such as car accidents, medical malpractice, and wrongful death, the attorneys at Frank S. Buck, P.C. are known for their aggressive representation and detailed preparation. Their ethos of working on contingency fees ensures clients' interests align with the firm, promoting peace of mind and trust. The firm has an impressive track record of securing significant settlements and verdicts, further establishing its commitment to excellence and advocacy in the legal community.

The Legal Assistant role at Frank S. Buck, P.C. is pivotal in maintaining the firm's high standard of client service and legal success. Key to managing approximately 50–60 personal injury cases, this role supports the firm's mission of personalized, effective legal advocacy. Working closely with the attorneys, the Legal Assistant will ensure seamless case management from intake to resolution, profoundly impacting client experiences and outcomes.

What you’ll do:

• Case Management: Manage a high-volume caseload of approximately 50–60 personal injury cases from intake to settlement.
• Litigation Support: Draft and file complaints, prepare and answer discovery, and support cases through litigation when necessary.
• Client Communication: Consistently update and manage client expectations, providing a reliable point of contact for client concerns.
• File Documentation: Maintain accurate and comprehensive records in the case management system, ensuring all files are current.
• Demand Preparation: Prepare demand packages and negotiate settlements with insurance companies to advocate for client rights.
• Medical Records Management: Order, track, and organize medical records and bills, ensuring accurate subrogation handling.
• Collaborative Work: Collaborate with paralegals and attorneys to improve intake procedures and overall case management workflows.

What we’re looking for: 

• Experience Required: At least 5 years of experience in personal injury litigation, with expertise in managing a high-volume caseload.
• Litigation Skills: Proficiency in drafting complaints, preparing discovery, and handling cases through litigation stages.
• Organizational Skills: Exceptional organizational abilities to manage numerous cases and maintain detailed records efficiently.
• Communication Skills: Excellent verbal and written communication skills to manage client interactions effectively.
• Technical Proficiency: Experience with Google Suite and willingness to learn case management software like Prevail.
• Local Requirement: Must be local to Birmingham, AL, with a strong preference for candidates from Jefferson County.

Why you should work here: 

• Autonomy and Trust: Enjoy a supportive work environment with the autonomy to manage your cases independently.
• Collaborative Culture: Join a small, close-knit team that values camaraderie and mutual support in a 'home-like' office setting.
• Career Impact: Play a significant role in strengthening the firm's growing litigation function by handling cases end-to-end.
• Long-Term Growth: Be part of a financially stable firm that offers opportunities for significant compensation growth over time.

Additional perks:

• Health Insurance: Comprehensive health insurance with 100% of the premium paid for employees.
• Paid Time Off: Generous PTO including vacation and sick leave, with standard holidays observed.

If you are passionate about personal injury law and ready to make a significant impact at a respected firm, we encourage you to apply. Frank S. Buck, P.C. offers an exceptional opportunity to grow your career in a supportive and client-focused environment. Join us in our pursuit of justice and become a vital part of a team that values experience, dedication, and client advocacy.