The Area Service Manager manages the maintenance and upkeep of their assigned portfolio, including buildings, grounds, and building systems. The Area Service Manager ensures efficient and smooth workflow. Working collaboratively with the Community Manager, the Area Service Manager will set goals and objectives, coordinate their staff, producing progress reports and presentation.  

This role will oversee the Maintenance function for a portfolio of properties located in Tuscaloosa, Boaz, and Albertville.  

RESPONSIBILITIES: 

• Collaborates with the Community Managers to implement and maintain preventative maintenance programs. 

• Coordinates compliance with local, state, and federal building codes and guidelines, MSDS, OSHA, EPA regulations, fire codes and other relevant rules and regulations.  

• Coordinates with approved contractors and vendors.  

• Along with Service Managers, conducts regular inspections of all Building Systems including fire extinguishers, sprinkler, and alarm systems. 

• Works closely with Regional Manager and Community Manager in creating, scheduling capital budgets. 

• Coordinates with Regional Manager annual maintenance programs for apartments and common areas. 

• Coordinates with Service Managers for necessary repairs and maintenance in apartments and common areas including refurbishment for move-ins.  

• Along with Service Manager, ensures the grounds of the property are maintained including landscaping and snow removal. Coordinates the removal of garbage and trash for the property. 

• Coordinates Staffing schedules with Service Manager to ensure the proper maintenance of office public spaces, residential apartments, and grounds.  

• Responsible for all REAC Inspections. 

• Maintains inventory control for all general supplies' parts and equipment. 

• Maintains all required maintenance files. 

• Schedules and conducts training sessions and department meetings. 

• Informs Regional Manager and Community Manager of any resident issues or concerns.  

• Understands and implements the role of the department’s safety and disaster plan.  

• Participates in safety committee meetings. 

• Attends all required training, in-service, and staff meetings.  

• Along with the Service Managers, ensures that all company uniform and grooming standards for the department are followed. 

• Along with the Service Manager’s, strives to maintain a safe working environment through the preservation of equipment and the achievement of safe working practices. 

• Maintains a positive and professional demeanor towards residents, visitors, families, and co-workers. 

• Adheres to all policies and procedures of the Fairstead Management. 

• Performs other duties as assigned. 

BENEFITS:  

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience is required to qualify for the position. 

• 5 to 7 years of related experience in property management dealing with rent stabilization and affordable housing properties. 

• Great Organization and Project management skills. 

• Able to implement and improve policies and procedures. 

• Proficient in Microsoft Office Suite. 

• Knowledgeable in Yardi Software and RealPage is required. 

• Strong analytical skills and detail orientation. 

• Strong communication skills and leadership skills. 

• Experience with managing remote staff. 

• Purchase and contract renewal negotiation experience. 

• Able to effectively present and information and respond to questions from management, vendors, and associates. 

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates
• Interacts professionally and timely with internal and external clients via email, phone and in-person
• Financial Strategy
• Leads complex technical work and strategic financial consulting regarding employee benefit plans
• Communicates technical analysis to clients regarding cost projections, savings opportunities, and proper risk management
• Drives local process improvements and supports innovation
• Marketing/RFPs
• Prepares and manages RFP for all self-funded TPA and stop loss submissions to market with Client Executive direction
• Collects, manages, and reviews proposals on self-funded TPA and stop loss marketing events
• Updates marketing results into spreadsheet ensuring accuracy to be used internally and in client presentation
• Renewals
• Initiates review of fully insured medical, and self-funded TPA and stop loss renewals, including plans, cost, contributions and contract terms
• Leads recommendations to client regarding renewal analysis
• Utilizes actuarial models to assess changes to risk and plan structure
• Partnership & Negotiation
• Negotiates with carriers based on client’s targeted goals
• Maintains ongoing relationships with carrier and vendor partners
• Underwriting & Analysis
• Provides analysis for benchmarking, contribution, disruption, network, stop loss deductible and GeoAccess analysis
• Provides and communicates underwriting cost projections for self-funded medical/Rx, dental, and vision products.
• Develops and communicates self-funded IBNP analysis to client
• Assesses proper risk and funding structures such as fully insured vs. self-funded analysis, and presents findings to client to align with client goals
• Reporting
• With minimal guidance, analyzes data for inconsistencies and trends
• Provides a written and oral summary of findings to Client Executive, and directs strategic considerations for managing cost
• Builds and customizes reports to fit client needs
• Presentation
• Prepares client presentations and presents in front of client with as part of team with Client Executive, Client Manager, and various subject matter experts.
• Training & Mentorship
• Provides mentorship to analysts and performs technical review of work
• Serves as a subject matter expert for specific financial strategy functions, and leads local process improvements
• Serves as experienced peer reviewer, ensuring standards of practice and work quality standards are met

REQUIRED EXPERIENCE AND SKILLS include but are not limited to:

• 6+ years of similar or related experience
• Prefer college graduate, 4-year degree or equivalent experience
• Proficiency with MS Office Suites
• Attains Life and Health license & maintains through continuing education requirements
• Limited travel required (less than 25%)
• Understands concepts of underwriting and actuarial computations
• Analyzes and interprets data
• Effectively manages multiple projects while meeting timelines
• Ability to be firm and persuasive when needed, while maintaining good relationships
• Handles confidential information with tact and discretion

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