The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.

You will:

• Schedule: Monday-Friday 8:00am-4:30pm PST - Palm Springs, CA
• Have a passion to lead, train and motivate a growing and excited Team.
• Communicate and collaborate with leadership on issues, opportunities, or challenges.
• Lead Audit Team which receives requests from Payors
• Review data and provide client and leadership solutions
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
• Manage the Request coming in from the Risk Management Team of the client
• Be the leader of client locations and plan for fluctuating needs.
• Oversee the escalation calls from our centralized call centers
• Participates in project teams and committees to advance operational Strategies and initiatives
• Coordinates with location/client management on complex issues while building a strong relationship

What you will bring to the table: 

• A true leadership philosophy in which the goal of the leader is to serve
• Ability to support clients and your Team working both on-site and remotely.
• 1-2 years of Health Information related experience
• Well-versed with HIPAA standards.
• A knack for presenting to leadership, clients, and your Team via Video or in person.
• Solution provider and forward thinking
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Power BI, MS Office

Bonus points if:

• EMR experience with EPIC, or Cerner.
• Previous production/metric-based work experience
• Team building and experience elevating individuals’ careers.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

WelbeHealth PACE helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It’s our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. The Home Care Scheduler plays a critical role in Home Services, ensuring that the needs of our participants are met with the highest level of care.

Reporting to the Home Care Supervisor, the Home Care Scheduler coordinates the scheduling and tracking of Home Health and Home Care Assistant assignments. The Home Services Scheduler will provide outstanding customer service to all stakeholders (including participants, families, vendors, and staff) and maintain records of all scheduled appointments. 

Essential Job Duties:

• Coordinate the scheduling Home Care Assistant/Personal Care Assistant assignments as directed by the Home Health RNs and Home Care Supervisor, including schedule changes and communicating with all stakeholders (participants, family, home services staff, etc.)
• Complete required authorizations in electronic medical records (EMR) system for approved personal care and home health services
• Ensure all medical records for clinicians, home care aids, vendors, and in-home staff visits are received and uploaded into the electronic health record (EHR)
• Consistently implement and improve procedures, such as making reminder calls, clarifying instructions, or sending necessary materials, to ensure a successful experience for providers, staff, and participants
• Maintain current and accurate records of all scheduled home health appointments and home and personal care assignments, detailing both the scheduled times and outcomes

Job Requirements:

• High school diploma or equivalency
• Minimum of one (1) year of experience as a scheduler in a home health or home care agency
• Minimum of one (1) year of experience working with an EMR and scheduling system preferred

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path!
• Bonus eligibility – your hard work translates to more money in your pocket
• And additional benefits

WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. Our values and participant focus lead the way no matter what.

The Medical Assistant focuses on assisting the medical staff (providers, nurses, and on-site specialty care providers) in the provision of safe and efficient delivery of medical services at the WelbeHealth clinic. The Medical Assistant performs routine administrative and clinical duties such as scheduling medical appointments, greeting participants, filing medical records, taking and recording vital signs, preparing exam rooms, and maintaining equipment and supplies.

This role is different because Medical Assistants at WelbeHealth:

• Engage in both clinical care and front-office interactions, fostering meaningful participant relationships while maintaining hands-on medical responsibilities, unlike traditional Medical Assistant positions focused solely on back-office or clinical work
• Have the time and support to provide quality care and build trust, balancing efficiency with connection, rather than rushing through high patient volumes

We care about our team members. That’s why we offer: 

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day-to-day, you will:

• Prepare participants for appointments, including but not limited to setting up exam rooms, checking participants in and out, and obtaining an accurate history of illness
• Perform required pre-exam physical tests, such as measuring and documenting participants’ vital signs
• Perform general medical procedures, such as dressing changes and suture removals, as directed and under specific authorization and supervision of a physician
• Collect and prepare laboratory specimens as ordered, and perform routine sterilization procedures of medical and dental equipment
• Maintain clinic logs and ensure exam rooms are properly stocked, sanitized, and re-prepped at all times

Job requirements include: 

• Certification by a medical assistant certifying organization approved by the state medical board
• Two (2) years of experience working as a Medical Assistant in a clinical setting with a frail or elderly population
• Two (2)-year degree program in medical assistance
• Phlebotomy experience required
• Reliable means of transportation
• Must obtain CPR and First Aid certification within 180 days of hire and maintain certification thereafter; CPR and First Aid certification upon hire preferred

We are seeking Medical Assistants that have phlebotomy experience. If you’re ready to join a holistic care team that values both its participants and providers, we’d love to hear from you! 

Primary Care Provider

WelbeHealth PACE (Program of All-Inclusive Care for the Elderly) provides seniors with the opportunity to continue living in their homes and in their communities. Our innovative and comprehensive range of medical services to participants is what ignites our passion to treat the whole person and not just the symptoms! We employ a collaborative interdisciplinary team (IDT) approach to evaluate and guide participant care.

At the direction of the Medical Director, the Primary Care Provider works collaboratively with WelbeHealth Physicians and the IDT to complete assessments, plan primary care, and educate WelbeHealth participants and their families.

This role is different because Primary Care Providers at WelbeHealth:

• Serve a smaller patient caseload, providing the opportunity to form long-term relationships with participants and practice true value-based care
• Collaborate with other providers, therapists and disciplines as part of the IDT

We care about our team members. That’s why we offer:

• Competitive compensation with quarterly bonus
• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• CME reimbursement 
• And additional benefits!

On the day-to-day, you will: 

• Provide continuous medical coverage to participants, as well as perform comprehensive in-person assessments including initial, semi-annual, and unscheduled assessments
• Collaborate with Physicians and other IDT members to develop participant care plans, oversee and ensure effective care coordination, and arrange discharge planning from acute or long-term settings
• Assist in maintaining participant care in skilled nursing facilities and residences, making regular visits as dictated by participant need
• Review outcomes and utilization data, including hospitalizations and use of specialists, to establish best practices and policy improvements

Job requirements include: 

• Graduation from an accredited school of nursing
• Certificate as a Nurse Practitioner or Physician Assistant with prescriptive authority
• RN state license
• Minimum of two (2) years of experience working with frail or elderly populations
• Current knowledge of chronic care, geriatric issues, and best practices
• Reliable means of transportation
• Able and willing to take part in rotating night and weekend call

This role will require 2 days at the WelbeHealth Center in San Bernardino, 2 days at the WelbeHealth center in Riverside and 1 float day. 

We are seeking Primary Care Providers that ideally have experience caring for senior with complex care needs (Medicare/Medicaid population). If you’re ready to join a holistic care team that values both its participants and providers, we’d love to hear from you!

SAME DAY INTERVIEWS: Meet our AI Recruiting Assistant and complete a same-day interview—quick, easy, and on your schedule. Within minutes of applying, you’ll receive a text message to schedule your interview.

At The Oncology Institute of Hope and Innovation, our Medical Assistants play a vital role in transforming the patient experience. You’ll be part of a compassionate care team that helps patients navigate one of the most important journeys of their lives—with dignity, empathy, and hope.

JOB PURPOSE AND SUMMARY:

The Medical Assistant is adaptable, dependable, and eager to advance their clinical careers. As an essential member of the patient care team, the Medical Assistant will provide both administrative and clinical support to ensure the smooth operation of the clinic. The MA should deliver high-quality, compassionate patient care, enhancing clinic efficiency, and contributing to an outstanding patient experience. This position also offers the opportunity to be cross trained in patient registration and medical records support, as needed.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.
• Participate in company initiatives and team activities
• Responsible for documentation in electronic medical record (EMR) system(s)
• Requesting external medical records and preparing patient charts prior to patient appointments
• Performing and documenting patient vital signs
• Completing review of systems and intake documentation
• Preparing patients for physician care
• Administering basic first aid
• Performing venipunctures and non-intravenous injections
• Performing basic laboratory procedures
• Observing and reporting patients’ signs or symptoms
• Able to serve as a chaperone in patient examinations as needed
• Assisting with patient examinations, procedures, or treatments
• Administering certain medications as directed by the physician
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in electronic medical record (EMR) systems.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with a high level of accuracy.
• Compassionate and patient-focused attitude.
• Ability to work effectively in a team environment.
• Proficiency in completing blood draws and processing labs

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• High school graduate or GED 
• Completion of a Medical Assistant Diploma program from an accredited educational institute. Medical Assistant Certificate preferred, not required.
• 2 years of experience working as a Medical Assistant or related role in an outpatient clinic/medical office setting is preferred.
• BLS and CPR certification preferred.
• Bilingual in Spanish and English required.

PHYSICAL WORKING REQUIREMENTS:

This position involves prolonged periods of standing and walking, performance of precise tasks like drawing blood and administering medications, and occasionally, lifting of up to 50 pounds. Clear vision and acute hearing are essential for reading charts and monitoring patients. Strong communication skills and attention to detail are critical, especially under stress. Frequent bending, stooping, reaching, and repetitive tasks are also required, along with sensitivity to patient needs and environmental changes.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AI Recruiter Assistant:

To help make our interview process more efficient and respectful of your time, we use interview technology that records your responses and may use automated tools to support the review of job-related skills. These tools do not make final hiring decisions. All hiring decisions are made by our Talent Acquisition and hiring teams. If you need an accommodation or would prefer to complete this step with a recruiter instead, please contact us at careers@theoncologyinstitute.com

Physician Careers with The Oncology Institute 

About the Role

The Oncology Institute of Hope & Innovation (TOI) is seeking a Board-Certified or Board-Eligible Hematology & Oncology Physician to join our growing San Bernardino, California practice. This is an opportunity to deliver high-quality, patient-centered cancer care in a community-based setting with strong clinical support, predictable income, and leadership growth potential.

At TOI, physicians practice at the top of their license while being supported by an integrated care model designed to reduce administrative burden and allow you to focus on patient care.

Practice & Clinical Support Model

• Established referral network with a growing patient panel
• On-site infusion services
• Dedicated APP, Nursing, and Medical Assistant support
• Multidisciplinary care teams and tumor board collaboration
• Technology-enabled workflows to support efficient, high-quality care
• Shared call structure with call coverage (Q4 – every 4 weekends)

Compensation Structure

• Competitive base salary starting at $500,000+ with clearly defined incentive opportunities. Salary dependent upon experience and location.
• wRVU incentive model rewards thoughtful, sustainable growth by recognizing productivity alongside quality of care, patient experience, and sound clinical documentation.
• Typical physicians can achieve $650,000+ in total cash compensation once established
• Transparent compensation discussions early in the recruitment process

Career Growth & Leadership Opportunities

• Pathways to Medical Director and clinical leadership roles
• Opportunities to participate in clinical trials and research initiatives
• Principal Investigator (PI) opportunities for interested physicians
• Ability to contribute to program development and clinical strategy

Benefits & Lifestyle Support

• Guaranteed Sign-On Bonus: You will receive a $100,000 guaranteed sign-on bonus
• 3 CME days + $2,500 annually
• Medical, dental, vision, life, and disability insurance
• Malpractice coverage
• Paid time off
• Relocation assistance and student loan repayment support
• Licensing: Out of state? Your state license application & initial fee paid by The Oncology Institute
• License Renewals are paid by TOI

A Growing Network, Built for Sustainability

TOI continues to thoughtfully expand its clinic footprint across California to meet growing patient demand. New clinic development is paired with investments in clinical staffing, infusion capacity, and physician leadership, creating long-term stability and meaningful opportunities for physicians who want to grow with the organization.

Why Physicians Choose TOI

• Predictable compensation with strong earning potential
• Supportive, physician-led clinical environment
• Community oncology focus with access to advanced care models
• Leadership opportunities without academic bureaucracy
• Mission-driven organization committed to compassionate, accessible cancer care

Why San Bernardino: 

• Growing community with high patient demand – San Bernardino serves a large and diverse population, providing excellent opportunities to build a thriving patient base within our practice.
• Access to regional healthcare networks – The city is home to hospitals and specialty centers, enabling strong referral relationships and collaborative care opportunities.
• Affordable living with Southern California convenience – Housing and living costs are lower than many coastal areas, while still offering access to Los Angeles, Orange County, and nearby Inland Empire amenities.
• Proximity to outdoor recreation – Surrounded by mountains, lakes, and national forests, San Bernardino offers hiking, boating, and year-round outdoor activities for a balanced lifestyle.

About The Oncology Institute of Hope & Innovation

TOI is a leading community-based oncology network dedicated to providing high-quality, value-based cancer care. Our integrated model combines clinical excellence, innovation, and compassion to improve outcomes for patients while supporting physician well-being and professional growth.

Next Steps

Physicians interested in a confidential conversation are encouraged to apply. Our recruiting team is committed to a transparent, efficient process and early compensation discussions.

Not ready to apply? Please reach out to physiciancareers@theoncologyinstitute.com for an exploratory conversation with our team.