About the opportunity

As a Senior Customer Success Manager DACH (f/m/d) ,  you will work directly with Contentful customers in  the EMEA  region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful.  You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams.  

What to expect? 

• Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 20-30 enterprise accounts.
• Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning
• Understand and advise customers’ priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success
• Drive product adoption, customer satisfaction, and overall influence on customer health scores
• Lead effective and consistent customer Business Reviews based on the defined business goals of the customer
• Flag and proactively mitigate risks within a book of business
• Drive the renewal conversations to close with Contentful’s largest and most strategic logos. 
• Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. 
• Close renewals on time and forecast them accurately to leadership weekly
• Create and drive customer close plans for renewal
• Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs
• Prepare to travel ~25% annually for customer onsite meetings 

What you need to be successful?

• College / University Degree is highly preferred
• 7+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience.
• Excellent oral and written communication skills in English and German
• Demonstrated success in meeting or exceeding sales or performance goals
• Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities to close independently 
• Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
• Collaborate effectively with cross-functional teams, including sales, product, and support
• Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools).
• Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required
• Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers, understand and demo a sass platform product.
• Demonstrate a commitment to prioritizing customer success and aligning it with company goals.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. 

The Mission:

Technology has been and continues to be the catalyst for GetYourGuide’s growth. Our work in Marketplace is shaping global travel experiences, and you can help.

The features we build enable our customers to seamlessly book unforgettable experiences and empower our partners to expand their businesses. This is a complex task that presents an extraordinary opportunity. From creating the Supplier infrastructure that improves our supplier's businesses to developing innovative marketplace features that drive the next phase of our growth, you can build incredible solutions at GetYourGuide on a global scale.

Whether you are working on crafting dynamic search and recommendation algorithms or designing new features to accelerate the company's growth, you will have the chance to make a real impact. At GetYourGuide, our Teams are constantly pushing the boundaries, finding new ways to bring the magic of travel to people all over the world.

We’re organized in cross-functional mission teams composed of backend and full stack engineers, mobile engineers, data engineers, product managers, and designers.

You will: 

• Work with engineers, designers, and analysts
• Help to enable your mission team to iterate fast and learn about our customers by designing, launching, and iterating on A/B experiments
• Maintain high-quality standards and continuously improve our code base, system, and processes
• Design and develop efficient solutions that can continue to scale
• Mentor other team members and be involved with hiring
• Contribute to the team’s roadmap and long-term strategy
• Work with Java, Spring Boot, Vue.js, SASS, Node.js, PHP, MySQL, PostgreSQL, GraphQL, Kafka, Kubernetes

Who you are: 

• 6+ years of software development experience
• Expertise in web application development using component-based frameworks 
• High proficiency in Java
• Experience designing architecture and deployment of web applications & services
• Experience with writing tests
• Ability to turn ideas into fast, reliable, and maintainable code
• Positive, proactive team player who is passionate about their craft
• Customer-centric prioritization and data-driven decision-making
• Excellent written and verbal communication skills in English with the ability to clearly explain technical concepts to others

Bonus points for:

• Knowledge of frameworks and toolchains such as Node.js, Vue.js, or similar component-based Frontend frameworks and libraries
• Experience with A/B testing, hypothesis building, and event-based analytics
• Prior experience working in the e-commerce space
• Prior experience in start-up environments

How we set you up for success:

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time. 
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal opportunity employer

We commit that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

#LI-Hybrid 

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. 

The Mission:

Technology has been and continues to be the catalyst for GetYourGuide’s growth. Our work in Marketplace is shaping global travel experiences, and you can help.

The features we build enable our customers to seamlessly book unforgettable experiences and empower our partners to expand their businesses. This is a complex task that presents an extraordinary opportunity. From creating the Supplier infrastructure that improves our supplier's businesses to developing innovative marketplace features that drive the next phase of our growth, you can build incredible solutions at GetYourGuide on a global scale.

Whether you are working on crafting dynamic search and recommendation algorithms or designing new features to accelerate the company's growth, you will have the chance to make a real impact. At GetYourGuide, our Teams are constantly pushing the boundaries, finding new ways to bring the magic of travel to people all over the world.

We’re organized in cross-functional mission teams composed of backend and full stack engineers, mobile engineers, data engineers, product managers, and designers.

You will: 

• Work with engineers, designers, and analysts
• Help to enable your mission team to iterate fast and learn about our customers by designing, launching, and iterating on A/B experiments
• Maintain high-quality standards and continuously improve our code base, system, and processes
• Design and develop efficient solutions that can continue to scale
• Mentor other team members and be involved with hiring
• Contribute to the team’s roadmap and long-term strategy
• Work with Java, Spring Boot, Vue.js, SASS, Node.js, PHP, MySQL, PostgreSQL, GraphQL, Kafka, Kubernetes

Who you are: 

• 6+ years of software development experience
• Expertise in web application development using component-based frameworks 
• High proficiency in Java
• Experience designing architecture and deployment of web applications & services
• Experience with writing tests
• Ability to turn ideas into fast, reliable, and maintainable code
• Positive, proactive team player who is passionate about their craft
• Customer-centric prioritization and data-driven decision-making
• Excellent written and verbal communication skills in English with the ability to clearly explain technical concepts to others

Bonus points for:

• Knowledge of frameworks and toolchains such as Node.js, Vue.js, or similar component-based Frontend frameworks and libraries
• Experience with A/B testing, hypothesis building, and event-based analytics
• Prior experience working in the e-commerce space
• Prior experience in start-up environments

How we set you up for success:

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time. 
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal opportunity employer

We commit that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

The Search Platform team at GetYourGuide enables other product and engineering teams at GetYourGuide to deliver amazing search and discovery experiences by providing a platform that delivers high-quality and up-to-date information about our inventory through robust and reliable interfaces.

Your mission

• Work in a cross-functional environment collaborating with other engineers, designers, data scientists, and analysts
• Help to enable your mission team to iterate fast and learn about our customers by designing, launching, and iterating on A/B experiments
• Continuously improve our code base, systems, and processes
• Design and develop efficient solutions that can continue to scale
• Mentor other team members and be involved with hiring
• Work on the full stack with a variety of technologies and frameworks like Java, Spring Boot, PHP, Vue.js, TypeScript, SASS, Node.js, MySQL, PostgreSQL, GraphQL, Kafka, OpenSearch, Kubernetes

Your toolkit

• 6+ years of software development experience working with distributed systems or search engines.
• High proficiency in Java
• Experience designing and deploying large-scale distributed systems
• Experience with building reliable and observable systems 
• Ability to turn ideas into fast, reliable, and maintainable code
• Ability to prioritize and manage stakeholders; known for good communication and collaboration skills.
• Positive, proactive team player who is passionate about their craft, finds mentoring and sharing knowledge fulfilling.
• Customer-centric prioritization and data-driven decision-making mindset
• Excellent written and verbal communication skills in English

Extras that give you an edge

• Experience working with search engines like Elasticsearch, OpenSearch, Apache Solr, or Apache Lucene
• Experience with A/B testing, hypothesis building, and event-based analytics
• Experience with frameworks and toolchains such as Node.js, Vue.js, or similar component-based Frontend application frameworks
• Prior experience working in the e-commerce space
• Prior experience in start-up environments

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time. 
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply 

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills, regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

#LI-Hybrid