Meet Urban Sports Club

We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent.

But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

*Big news: Wellhub and Urban Sports Club unite!*
Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health.

The opportunity 

We are looking for a Staff Mobile Engineer with a passion for building great user experiences in an international environment. You will join our cross-functional teams working on our flagship application, developing innovative features and creating a smooth check-in experience for our members.

In this role, you will not only design and implement advanced Mobile applications in Kotlin and Swift, but also take architectural ownership, help guide native development, and ensure alignment between Android and iOS. Working closely with engineers, product managers, and designers, you’ll bring cohesion across platforms and set the direction for mobile excellence at Urban Sports Club.

What you will do

• Design and build advanced applications in Swift for the iOS platform, experience in Android is a plus.
• Collaborate with cross-functional teams to define, design, and deploy new features.
• Write unit tests and ensure robustness across edge cases, usability, and reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Drive architectural decisions and help coordinate efforts across Android and iOS for consistent implementations.

What you will need to succeed

• You have a degree in Computer Science or equivalent experience and at least 8 years of professional Mobile (iOS or Android) development.
• With strong expertise in Swift, you’ve gained hands-on experience across different iOS versions and screen sizes.
• Skilled in designing SwiftUI, you apply established design principles, patterns, and best practices in your work.
• Experience with RESTful APIs, offline storage, maps APIs, and performance tuning enables you to build apps that are both scalable and reliable.
• Familiarity with cloud messaging APIs, push notifications, CI/CD practices, and effective use of open-source libraries supports your efficiency.
• The ability to translate business requirements into technical solutions and to communicate clearly across teams ensures alignment and impact.

What’s in it for you 

• Work on cutting-edge tech and influence the future of our stack: explore our Tech Radar
• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices.
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).

Change the way the world travels

Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009, millions of travelers have booked unique activities with us in over 12,000 cities. Our headquarters in Berlin is supported by local offices across the globe, from New York to Bangkok.

Ready to join a diverse community of over 850 fellow explorers dedicated to revolutionizing the travel experience industry? Head to getyourguide.careers to take the first step.

Team mission 

As the Business Operations & Strategy (Optimization) team, our mission is to give our customer—the Modern Explorer—unparalleled access to worldwide experiences, offering the best selection, availability, pricing, quality, while fostering shared growth with our experience partners. Our goal is to empower every supplier to thrive on GetYourGuide by providing them with advanced tools, actionable insights, tailored support, and seamless connectivity at every stage of their journey with us. In the Account Management Operations Team, we power the operational backbone of our Account Management organisation—ensuring our teams are focused, enabled, and set up to win with our partners.

About the role:

We are looking for a highly analytical, strategic, action-oriented, and collaborative Business Operations & Strategy Manager to join our dynamic Business Operations & Strategy (Optimization) team and help us to take our experiences to the next level! 

As a (Business Operations & Strategy Manager - Account Management Operations (Price, Commission, Other), you are responsible for turning our pricing, commission and commercial strategy into action. Acting as the bridge between strategy, data and daily execution, you will ensure that commissioned, pricing and commercial initiatives are operationalized at scale—enabling Account Management to drive commercial results with their supplier partners and working cross-functionally with our Pricing team, Supplier Marketing, Product, Analytics. You will create the operational processes, toolkits, and playbooks that make our initiatives actionable, supporting supplier success.

Your mission

• Design and Optimize Commercial Processes: Build, implement, and continuously improve scalable workflows and best practices that empower Account Management teams and cross-functional partners to execute pricing, commission and commercial strategies effectively and drive operational excellence.
• Global Incentives, Enablement & Harmonization: Drive strategic programs to align, harmonize, and operationalize Account Management and Price, Commission and commercial Execution activities, running deal desk, driving the right incentives and ensuring consistency and localized adaptation for supply growth, engagement, and retention.
• Cross-Functional Collaboration & Stakeholder Management: Work closely with our regional Account Management leads, Pricing Team, Product, Marketing, Analytics to identify pricing, commission and other commercial challenges, extract and roll out best practices, and co-create impactful, actionable solutions.
• Data-driven Price & Commission Operationalization: Leverage data and analytics to identify and implement operational optimization opportunities for pricing and commission, increasing supplier satisfaction, commercial effectiveness, and performance.
• Operational Tooling & Reporting: Develop and deploy tools, dashboards, and reporting solutions to enable transparent tracking, data-driven decision-making, and continuous improvement in pricing and commission operations for Account Management.
• Project and Change Management: Lead high-impact, cross-functional commercial projects—from concept through implementation and measurement of success—with a focus on stakeholder alignment and effective change management.

Your toolkit

• 3+ years of experience in Revenue, Commercial or Sales Operations, Strategy, Business Process Management, or similar; experience in a fast-paced tech, marketplace, or SaaS environment strongly preferred.
• Proven expertise in operationalizing commercial strategies for pricing, commissions, or incentives at scale.
• Experience building and rolling out processes, playbooks, and enablement resources for Account Management or Sales.
• Highly collaborative, with a track record of effective cross-functional partnering and influencing.
• Highly analytical with strong business acumen; skilled at using data to solve problems, identify opportunities, and inform strategic decisions (experience with SQL, BI tools like Looker, Power BI, Tableau a plus).
• Strong project management skills, with experience leading complex, cross-functional initiatives from concept through to delivery and adoption.
• Excellent communication skills, with the confidence to drive alignment and influence globally diverse stakeholders.
• Comfortable working in high-ambiguity, high-growth environments; entrepreneurial mindset, self-starter, and driver of change.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

#LI-Hybrid

About the Role:  

The Sales Operations Manager owns complex quote support and operational execution while influencing strategy, systems, and process design across the revenue engine. This role acts as a key cross-functional leader, driving consistency, scalability, and compliance across quote-to-cash and broader RevOps initiatives.

This is a global role supporting cross-regional stakeholders. While primary support will focus on local/regional AEs and Sales Managers, the role requires collaboration across time zones and flexibility in work schedules to meet business needs. Participation in global RevOps cadences, including the weekly Thursday Broader RevOps Sync, is required.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You’ll Own:

• Own complex and non-standard deal structures, including pricing exceptions, amendments, and multi-element agreements
• Ensure all quotes are compliant with SOX, revenue recognition, and booking policies
• Influence upstream deal behavior by educating Sales on best practices and policy implications
• Transition from user to system thinker—understanding how changes impact downstream processes
• Extract insights from operational data and translate them into actionable recommendations
• Recommend, lead and manage scalable process improvements from design through implementation
• Document and standardize processes to support growth and audit readiness
• Act as a trusted advisor to Sales leadership, Finance, Legal and cross-functional partners
• Proactively surface trends, risks, and improvement opportunities

What You Bring:

• 6+ years of experience in Revenue Operations, Sales Operations, Deal Desk, or Finance Operations
• Bachelor’s Degree in a relevant field
• Experience supporting global, multi-segment sales organizations
• Ownership of complex quote-to-cash processes across regions
• Experience partnering directly with Sales Directors, Finance leadership, Accounting, Legal, and Systems teams

What Makes You Stand Out:

• You think like a revenue architect — understanding how quoting decisions impact forecasting, accounting, renewals, and long-term customer value
• You bring structured recommendations to leadership, not just summaries
• You’ve influenced global process standardization while navigating regional complexity

Application Deadline:

August 5, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off 
• Employee Wellness Program 
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity 
• Volunteering Paid Time Off

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're on the cutting edge of defining how AI agents should work — inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits at the heart of the Service Agent pillar — 12 teams and growing, building every capability that makes Fin work. You'll partner at the strategic pillar level: broad context across work streams, deep technical understanding of how Fin operates end-to-end, and the autonomy to decide where you need to go next. When we need a new work stream spun up from scratch — a brand new team, an ambiguous problem space, aggressive timelines — you're the person who makes that happen.

The competitive landscape is intense. Fast-moving AI-native startups are coming hard for this space, shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure, who can maintain technical excellence while moving at startup speed within a company that has the resources and customer base to make that speed count.

What will you do?

• Partner at the strategic pillar level. You'll have broad context across work streams and use that to inform technical strategy and investment priorities. What should we care about? Where should we invest? Where do you need to step in? These are your decisions.
• Spin up 0-to-1 work streams. Bring together engineers who've never worked as a team, disambiguate the problem space, build momentum under aggressive timelines, set high expectations, and drive execution.
• Execute on the most ambiguous, highest-stakes problems. You're hands-on. You write code, you ship features, you're deep in the weeds. We've seen too many Principal Engineers who are brilliant but too far from execution to be effective here.
• Lead experimental work at the AI frontier. Run your own A/B tests, do prompt engineering, build evals, and calibrate accuracy, cost, and latency for LLM-powered features. Much of what we're building are new paradigms for customer-facing software.
• Shape long-term technical strategy through execution. Your hands-on work informs the architecture. You're simultaneously building and thinking about what needs to change about how we build products — data models, system design, the shift from GUI-first to agent-first interfaces.
• Work across the full stack in an AI-first development environment. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development and help shape how the entire engineering org works.
• Raise the bar for the people around you. Give direct, actionable feedback that changes outcomes. We don't need someone who mentors juniors on the basics — we need someone who can accelerate and grow the senior and staff engineers around them.

What are we looking for?

The core requirement: engineering depth and product thinking. We need someone who combines deep engineering ability with strong product and design instincts — not one or the other. We don't want engineers who are technically brilliant but disconnected from the product. And we don't want product-minded engineers who have great instincts but can't execute at the level this work demands. You need to be able to both build complex systems AND identify the right problems to solve. This is the single most important dimension we evaluate on.

Beyond that:

• Operated at real scale and has builder energy. You've likely spent time at companies operating at significant scale — the kind of environment where you've seen what large-scale distributed systems actually look like in production. But you also have startup DNA: urgency, resourcefulness, a bias toward building over discussing.
• AI fluency. You're actively experimenting with AI-assisted development, pushing the boundaries of what's possible, and forming opinions about how it changes the way teams build software. This matters more than any specific stack experience.
• Deep technical depth with breadth. You can go deep into the weeds on at least one technical domain, but you also navigate complex multi-team systems with ease. In conversation, you move fluidly from business context to technical strategy to implementation details.
• Communication as a superpower. You can explain to leadership why a technical investment matters, align multiple teams around a complex project, and then walk an engineer through the gnarly implementation details. This role lives and dies on your ability to communicate across every level.
• Extreme autonomy. You partner with the Engineering Director on where you think the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of engineer who waits to be told what to work on, this isn't the right role.
• Critical thinking about the business. You understand what Intercom is optimizing for and translate that into technical decisions. Which work streams need investment? Where are we falling behind? What should we defund to go harder somewhere else? You think at this level naturally.
• At least ~10+ years of experience, with significant time as a technical leader driving complex projects across multiple teams and stakeholders.
• Stack agnostic. We use Ruby on Rails, React (migrating from Ember), and AWS. But AI tools increasingly abstract the stack — what matters is your ability to learn, build, and operate effectively with tools like Claude Code. If you're great with a high-level programming language and fluent with AI-assisted development, you'll be productive fast.

Why Intercom, why now?

Fin is #1 — and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. This is one of the most consequential competitive moments in tech history, and the engineering decisions made in the next 12 months will determine who wins.

A rare pivot that actually worked. Intercom has been building for 15 years — deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster..

AI-first engineering culture. Every engineer gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in the platform capabilities — MCP servers, skills, shared tooling — that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

The sweet spot. Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're on the cutting edge of defining how AI agents should work — inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits at the heart of the Service Agent pillar — 12 teams and growing, building every capability that makes Fin work. You'll partner at the strategic pillar level: broad context across work streams, deep technical understanding of how Fin operates end-to-end, and the autonomy to decide where you need to go next. When we need a new work stream spun up from scratch — a brand new team, an ambiguous problem space, aggressive timelines — you're the person who makes that happen.

The competitive landscape is intense. Fast-moving AI-native startups are coming hard for this space, shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure, who can maintain technical excellence while moving at startup speed within a company that has the resources and customer base to make that speed count.

What will you do?

• Partner at the strategic pillar level. You'll have broad context across work streams and use that to inform technical strategy and investment priorities. What should we care about? Where should we invest? Where do you need to step in? These are your decisions.
• Spin up 0-to-1 work streams. Bring together engineers who've never worked as a team, disambiguate the problem space, build momentum under aggressive timelines, set high expectations, and drive execution.
• Execute on the most ambiguous, highest-stakes problems. You're hands-on. You write code, you ship features, you're deep in the weeds. We've seen too many Principal Engineers who are brilliant but too far from execution to be effective here.
• Lead experimental work at the AI frontier. Run your own A/B tests, do prompt engineering, build evals, and calibrate accuracy, cost, and latency for LLM-powered features. Much of what we're building are new paradigms for customer-facing software.
• Shape long-term technical strategy through execution. Your hands-on work informs the architecture. You're simultaneously building and thinking about what needs to change about how we build products — data models, system design, the shift from GUI-first to agent-first interfaces.
• Work across the full stack in an AI-first development environment. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development and help shape how the entire engineering org works.
• Raise the bar for the people around you. Give direct, actionable feedback that changes outcomes. We don't need someone who mentors juniors on the basics — we need someone who can accelerate and grow the senior and staff engineers around them.

What are we looking for?

The core requirement: engineering depth and product thinking. We need someone who combines deep engineering ability with strong product and design instincts — not one or the other. We don't want engineers who are technically brilliant but disconnected from the product. And we don't want product-minded engineers who have great instincts but can't execute at the level this work demands. You need to be able to both build complex systems AND identify the right problems to solve. This is the single most important dimension we evaluate on.

Beyond that:

• Operated at real scale and has builder energy. You've likely spent time at companies operating at significant scale — the kind of environment where you've seen what large-scale distributed systems actually look like in production. But you also have startup DNA: urgency, resourcefulness, a bias toward building over discussing.
• AI fluency. You're actively experimenting with AI-assisted development, pushing the boundaries of what's possible, and forming opinions about how it changes the way teams build software. This matters more than any specific stack experience.
• Deep technical depth with breadth. You can go deep into the weeds on at least one technical domain, but you also navigate complex multi-team systems with ease. In conversation, you move fluidly from business context to technical strategy to implementation details.
• Communication as a superpower. You can explain to leadership why a technical investment matters, align multiple teams around a complex project, and then walk an engineer through the gnarly implementation details. This role lives and dies on your ability to communicate across every level.
• Extreme autonomy. You partner with the Engineering Director on where you think the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of engineer who waits to be told what to work on, this isn't the right role.
• Critical thinking about the business. You understand what Intercom is optimizing for and translate that into technical decisions. Which work streams need investment? Where are we falling behind? What should we defund to go harder somewhere else? You think at this level naturally.
• At least ~10+ years of experience, with significant time as a technical leader driving complex projects across multiple teams and stakeholders.
• Stack agnostic. We use Ruby on Rails, React (migrating from Ember), and AWS. But AI tools increasingly abstract the stack — what matters is your ability to learn, build, and operate effectively with tools like Claude Code. If you're great with a high-level programming language and fluent with AI-assisted development, you'll be productive fast.

Why Intercom, why now?

Fin is #1 — and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. This is one of the most consequential competitive moments in tech history, and the engineering decisions made in the next 12 months will determine who wins.

A rare pivot that actually worked. Intercom has been building for 15 years — deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster..

AI-first engineering culture. Every engineer gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in the platform capabilities — MCP servers, skills, shared tooling — that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

The sweet spot. Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

FGS Global is the world’s leading stakeholder strategy firm, with approximately 1,400 professionals around the world, advising clients in navigating critical issues and reputational challenges. FGS was formed from the combination of Finsbury, The Glover Park Group, Hering Schuppener and Sard Verbinnen & Co to offer board-level and C-suite counsel in all aspects of stakeholder strategy — including corporate reputation, crisis management, and public affairs and is also the leading force in transaction and financial communications worldwide.

FGS offers seamless and integrated support with offices in the following locations: Abu Dhabi, Amsterdam, Beijing, Berlin, Boston, Brussels, Calgary, Chicago, Dubai, Dublin, Düsseldorf, Frankfurt, Hong Kong, Houston, Kingston, London, Los Angeles, Munich, Paris, Riyadh, San Francisco, Shanghai, Singapore, South Florida, The Hague, Tokyo, Toronto, Vancouver, Washington, D.C., and Zurich. The firm is headquartered in New York.

FGS is consistently ranked a Band 1 PR firm for Crisis & Risk Management and for Litigation Support by Chambers and Partners.  For the second year, FGS was ranked #1 Global M&A PR firm by Deal Count and Value in 2024 by Mergermarket.

Join our team at our Berlin location immediately as an IT Support & Helpdesk Specialist (all genders)

Your Responsibilities

• IT Support & Service Desk: You provide cross-site 1st and 2nd level support (by phone, in writing, and in person), process tickets, and manage the internal IT service desk.
• System Administration: You administer Office 365, MS Teams, Azure, Exchange Online, and SharePoint, and support the ongoing optimization of these systems.
• Client Management: You support Windows and Apple clients (Windows & macOS), commission new hardware (laptops, smartphones), and set up and reconfigure IT workstations.
• Consulting & Training: You advise and train employees, manage video conferencing and collaboration solutions, and work closely with teams across multiple locations.
• Projects & Development: You contribute your own ideas to improve IT infrastructure, independently lead IT projects, and take ownership of defined subject areas.
• Cross-Site Collaboration: You support all locations and occasionally travel to other sites.

What You Bring

• Experience & Expertise: You hold a completed IT qualification or have at least 5 years of professional experience, along with solid knowledge of Windows system administration and Microsoft & Azure infrastructure technologies.
• Technical Proficiency: You have comprehensive knowledge of current client hardware (desktops, notebooks, mobile devices, printers) and experience with IT service management platforms (BMC Helix, FreshService, etc.).
• Documentation & Confidentiality: You have strong skills in documenting IT processes and solutions, work in a structured and best-practice-oriented manner, and always handle confidential information with discretion and responsibility.
• Quick Comprehension & Adaptability: You grasp new concepts quickly, work reliably under high workload, and remain flexible when requirements and priorities shift.
• Service Orientation & Teamwork: You are proactive, enjoy supporting colleagues and finding solutions, work well in a team, and communicate clearly and in a way that is appropriate for your audience.
• Language Skills: You have very good German language skills and communicate confidently in English (at least B2 level), both in writing and verbally.

What We Offer

• An international and inspiring work environment
• Diverse and varied tasks with room for independent work
• Structured onboarding and individual support from experienced colleagues
• The opportunity to actively contribute to processes and help shape the implementation of new ideas
• An engaged, collegial, and growing team with strong team spirit and mutual appreciation
• A corporate culture that combines professionalism with a supportive and respectful atmosphere
• Extensive opportunities for personal and professional development
• Flexible working arrangements, including the option to work remotely up to two days per week

You don’t meet every single requirement? Don’t worry! Studies have shown that some groups, such as women or people of color, are less likely to apply for jobs unless they meet every qualification. At FGS Global, we are committed to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role and our company, but your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role.

We look forward to receiving your application. Please include a cover letter, an up-to-date CV, as well as relevant degree and employment certificates. Do you have further questions about the position, FGS Global, or beyond?

You can find more information here: FGS Global

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Meet Urban Sports Club

We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent.

But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

*Big news: Wellhub and Urban Sports Club unite!*
Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health.

The opportunity 

At Urban Sports Club, we’re building an IT environment that is modern, automated, and secure. As a Senior IT Systems Engineer, you’ll take ownership of our IT infrastructure, ensuring reliability, security, and smooth collaboration across teams. You’ll work on projects that directly impact how our company operates every day.

• You build and operate scalable IT infrastructure across networking, identity, and endpoint environments
• You own and evolve the MDM ecosystem (Windows, macOS, iOS, Android), including patching and device lifecycle management
• You develop automations, workflows, and integrations across platforms such as Google Workspace, Okta, Zscaler, and Atlassian
• You diagnose and resolve complex 2nd/3rd level issues while contributing to projects, migrations, and rollouts
• You enhance security posture through improved monitoring, alerting, and compliance practices
• You partner with cross-functional teams to deliver IT solutions aligned with business objectives
• You maintain clear technical documentation, standards, and operational processes

• Degree, vocational training in IT, or equivalent experience, with 4+ years in hands-on infrastructure roles
• Proven expertise in at least two of the following: Google Workspace, Okta (incl. Workflows), Zscaler, Atlassian
• Experience with scripting/automation (e.g. Python, Google Apps Script, JavaScript, PowerShell)
• Strong communication skills in English, with the ability to engage both technical and non-technical stakeholders
• Good grasp of security best practices, compliance, and continuous improvement mindset
• Structured, analytical approach to problem-solving with the ability to work independently in a team setting

What’s in it for you 

• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices.
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).

Meet Urban Sports Club

We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent.

But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

*Big news: Wellhub and Urban Sports Club unite!*
Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health.

The opportunity 

Urban Sports Club is building a security function that moves with heart and mind. As a Security Engineer you will work across the full security landscape – from application security to cloud runtime to development pipelines and of course AI – bringing genuine breadth alongside real depth in your domain specialisations. 

You will work side-by-side with IT analysts, developers, product managers, and leadership alike to embed security into how we build and operate. You will report to the Director of Cyber Security, with the empowerment and autonomy to shape how security is done across the company.

This role suits those with a builder’s mindset who gets restless without a hard problem to solve, who is excited about the intersection of AI and security, and who communicates as comfortably in a board update as in a pull request review.

What you will do

• You partner with engineering, product, and infrastructure teams to identify and mitigate security risks across our cloud, application, and AI/ML environments
• You lead security initiatives in your specialist area – whether that is AI/ML Security, DevSecOps, Application/Product Security, or Cloud Security – while staying curious and contributing across different domains
• You design, build, and operate security controls, automation, and tooling that scale with a fast-growing platform
• You drive threat modelling, secure design reviews, and risk assessments for new features, services, and infrastructure changes
• You detect, respond to, and investigate security incidents; own root cause analysis and drive post-incident improvements
• You translate complex security topics into clear, actionable language for technical and non-technical audiences, including C-level leadership
• You track the evolving threat landscape, with particular attention to AI/ML attack surfaces and AI-assisted security tooling, bringing those insights back into the business

What you will need to succeed

• You bring 5+ years of hands-on security engineering (or equivalent) in fast-paced, high-growth environments
• You have a deep expertise in at least one domain: AI/ML Security, DevSecOps, Application/Product Security, or Cloud Security
• You bring a strong builder mindset: able to script, automate, write detections, and review architectures/designs
• You understand modern threats (e.g., AI/ML risks, software supply chain, API and cloud security)
• You are are an excellent communicator across technical and executive audiences (e.g., engineers to CISO level)
• You are able to work autonomously, set direction, and thrive in ambiguous, collaborative environments
• Nice to have: Experience with platform/marketplace products, Kubernetes security in AWS/GCP, EU regulations (GDPR, NIS2, DORA), and scripting (Python, Go)

What’s in it for you 

• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices.
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).

Job description

Do you want to be at the forefront of how a fast-growing AI company wins its most strategic deals? As our Strategic Prospect Consulting Intern in Solution Engineering, you won't just be watching from the sidelines — you'll actively shape how we engage with prospects, build the business case for Flip, and translate complex customer challenges into compelling solutions. You'll work directly with our Head of Solution Engineering and a team of experienced Solution Engineers, bringing structure, analytical rigor, and sharp thinking to the full pre-sales cycle. From discovery to demo to decision, you'll help ensure that every prospect interaction is as strategic as it is impactful.

We are looking for an intern to join our team starting immediately and for a duration of at least 6 months.

What awaits you with us

• Prospect Research & Discovery Preparation: Deeply analyzing target companies — their industry, org structure, frontline workforce challenges, and digital maturity — and structuring hypothesis-driven discovery frameworks that help our Solution Engineers go into prospect calls with the right questions, pain hypotheses, and success criteria.
• Business Case Development: Building clear, data-backed value models that quantify the impact of Flip for specific prospect profiles — giving our customers a compelling reason to move forward.
• Market & Competitive Intelligence: Analyzing the competitive landscape and how competing solutions are positioned from a functional and technical perspective, so we always know where Flip wins and how to articulate it.
• Technical Environment Analysis: Supporting the identification of prospects' IT infrastructure, system landscapes, and integration requirements — helping to translate technical complexity into solution fit.
• SE Support & Internal Assets: Supporting Solution Engineers in demo preparation, RFP/RFI contributions, and building reusable solution playbooks and use case libraries for our key verticals — as well as tracking SE engagement metrics to surface insights that improve how we operate.

What you bring to the table

• You're currently pursuing a Master's or advanced Bachelor's degree in Business, Economics, (Business) Information Systems, Computer Science, or a related field.
• You work in a structured, hypothesis-driven way with a strong focus on execution and output quality.
• Initial experience in Consulting, Sales, Business Development, or Startups / fast-paced environments is a major plus.
• A background or strong interest in IT, SaaS, or B2B Tech — particularly system integrations, enterprise software, or technical pre-sales — is a significant advantage.
• You have strong communication skills in German and English — clear, persuasive, and confident in both writing and speaking.
• You are proactive, reliable, and bring a genuine team-player mentality.

Unser Global IT Support Team sucht einen motivierten Werkstudenten zur Unterstützung unserer internen Infrastruktur und Kollegen. Du wirst Teil eines dynamischen Teams, das täglich sicherstellt, dass unsere technische Ausstattung und Systeme reibungslos funktionieren. Dies ist eine großartige Gelegenheit, während deines Studiums praktische Erfahrungen in einem professionellen IT-Umfeld zu sammeln.

Aufgaben

• Du leistest professionellen Helpdesk-Support für interne Kollegen und unterstützt bei Hardware- und Software-Anfragen.
• Du koordinierst und begleitest den Onboarding-Prozess für neue Mitarbeitende und stellst sicher, dass sie vom ersten Tag an technisch startklar sind.
• Du bereitest Hardware-Komponenten (Laptops, Peripheriegeräte) vor und konfigurierst diese für die Ausgabe.
• Du pflegst und aktualisierst die technische Dokumentation, um den Wissensaustausch im Team zu gewährleisten.
• Du verwaltest und inventarisierst unsere IT-Bestände, damit alle Betriebsmittel erfasst und einsatzbereit sind.

Qualifikationen

• Du bist aktuell in einem Studiengang im Bereich Informatik, Wirtschaftsinformatik oder einem vergleichbaren Fachbereich eingeschrieben.
• Du bringst erste Erfahrungen im IT-Support oder eine große Leidenschaft für die Fehlersuche bei Hardware- und Softwareproblemen mit.
• Du zeichnest dich durch eine zuverlässige, strukturierte Arbeitsweise und eine hohe Serviceorientierung aus.
• Du besitzt die Fähigkeit, komplexe technische Sachverhalte einfach und verständlich zu erklären.
• Fließende Deutsch- und Englischkenntnisse sind für diese Rolle erforderlich.

Standort: Karlsruhe

Zur Vereinfachung und Beschleunigung unseres Bewerbungsverfahrens würden wir uns darüber freuen, wenn Du uns deine Immatrikulationsbescheinigung direkt mit Bewerbung zur Verfügung stellen würdest.

Benefits

• Hybrides Arbeitsmodell.
• Flexible Arbeitszeiten durch Vertrauensarbeitszeit.
• Ab einigen Standorten eine bezuschusste Kantine und verschiedene kostenfreie Getränke.
• Moderne Büroflächen mit sehr guter Verkehrsanbindung.
• Diverse Mitarbeiterrabatte für Aktivitäten und Produkte.
• Mitarbeiterevents wie Sommer- und Winterfeiern, sowie Workshops.
• Zahlreiche Weiterbildungs- und Entwicklungsmöglichkeiten.
• Verschiedene Gesundheitsangebote, wie Sport- und Gesundheitskurse.

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

Intercom is hiring a Staff Product Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Who This Role Is Not For

This role is not for you if:

• You prefer strategy, research or system design over execution—this is a craft-heavy role.
• You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity.
• You don’t obsess over details—we’re looking for someone who sweats the pixels.
• You primarily work on marketing sites—this role is about designing deep, functional software experiences.

Day-to-Day Responsibilities

What you’ll be doing:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like

You’ll know you’re successful if:

1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you. 

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

Intercom is hiring a Principal Product Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Who This Role Is Not For

This role is not for you if:

• You prefer strategy, research or system design over execution—this is a craft-heavy role.
• You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity.
• You don’t obsess over details—we’re looking for someone who sweats the pixels.
• You primarily work on marketing sites—this role is about designing deep, functional software experiences.

Day-to-Day Responsibilities

What you’ll be doing:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like

You’ll know you’re successful if:

1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you. 

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

Intercom is hiring a Senior Product Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Who This Role Is Not For

This role is not for you if:

• You prefer strategy, research or system design over execution—this is a craft-heavy role.
• You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity.
• You don’t obsess over details—we’re looking for someone who sweats the pixels.
• You primarily work on marketing sites—this role is about designing deep, functional software experiences.

Day-to-Day Responsibilities

What you’ll be doing:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like

You’ll know you’re successful if:

1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you. 

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Hybrid

The Role

At Gigs, we believe that great IT should be frictionless: Team members should get the right access, the right tools, and the right support to be productive. For this we buy the right tools and build the right processes. You'll be instrumental in achieving this vision.

We're looking for an IT Systems Engineer to manage and automate our corporate infrastructure. This is a hands-on, shipping-focused role. You'll be joining the Security & IT team as the third team member.

The Security & IT team covers everything from employee lifecycle and enablement, devices, and connectivity, to service configuration, systems integration and internal helpdesk. We are pragmatic and aware of the trade-offs of a small team, making strategic decisions on where to show excellence and what we can’t bite off right now.

You will work on our day-to-day operational load, build systems and automations to reduce that operational load, as well as inform our strategic direction.

What You Will Do

• Design, build, and maintain automation workflows across our corporate systems stack (Okta, Google Workspace, Google Cloud, Jamf, Humaans HRIS, Linear issues …)
• Improve our joiners, movers and leavers flows to eliminate manual toil and ensure security consistency
• Improve our IT request workflows, as well as developing self-service solutions that empower employees to solve their own IT needs
• Own macOS device management: procurement with zero-touch enrollment, configuration right-sizing, app and OS updates, and day-to-day productivity
• Support our global offices (Berlin, London, Amsterdam, San Francisco, New York) with infrastructure and integrations.

What We Are Looking For

• Experience at a high-growth startup or scaleup (50-500 employees)
• Experience in roles at the intersection of IT, Security and Engineering, like IT Engineer, IT Systems Engineering, TechOps, or Security Engineer
• Coding fundamentals: comfortable writing and reading scripts (Shell, JavaScript, Ruby)
• Experience with:
  • MDM solutions (Jamf, Kandji, or similar) in a macOS-first environment
  • Identity providers (Okta, Google Workspace) and HRIS integrations
  • Workflow and AI platforms (Zapier, Tines, Claude, Notion AI, or similar)
  • Cloud environments (GCP, AWS)
• Systems thinking with the ability to design end-to-end workflows, not just individual scripts
• Strong communication skills and a user-oriented mindset
• Ability to work independently and prioritize in a fast-paced environment

What's the opportunity? 

We've opened a brand new Intercom office in Berlin - and we're looking for our first ever IT hire to help bring it to life.

At Intercom, the IT Operations team is dedicated to delivering a five-star IT experience, ensuring our employees have efficient, reliable and productive support. Our team plays a crucial role in maintaining a seamless workplace IT experience, supporting Audio & Video conferencing systems, troubleshooting hardware, software and third-party tools and managing user access, provisioning and security.

This role goes beyond traditional IT support - it's about creating a lasting impression through every interaction, and as our first IT presence in Berlin, you'll have the unique opportunity to set the tone for how technology is experienced across our newest office. From welcoming new Intercomrades during onboarding to resolving day-to-day IT needs, you'll be focused on delivering a five-star user experience. You'll take pride in ensuring our people feel supported, empowered and confident with their technology, contributing to a workplace where great support is a core part of the Intercom experience.

As an IT Operations Specialist, you will be the first point of contact for employees' IT needs in Berlin, ensuring a smooth and supportive technology experience. You'll assist with onboarding new Intercomrades, managing IT assets and resolving day-to-day support requests with care and efficiency. This role is hands-on and people-focused - ideal for someone passionate about delivering great user experiences and eager to grow their technical and operational skills in a fast-paced, collaborative environment.

What will I be doing? 

On-Site (5 Days Per Week)

You will work as part of a global team, serving as the point of contact for end-user support in our Dublin office. We are looking for a motivated individual who strives for excellence - both personally and as part of a team - while delivering impactful work.

• Provide help desk support to internal employees.
• Own account provisioning and deprovisioning, onboarding and offboarding processes and the maintenance of our application stack and integrations.
• Work extensively with Jamf, Okta, Intune, Jira and GitHub, contributing ideas for management, organisation and basic troubleshooting.
• Maintain and enrich our knowledge base with documentation to support end users and enhance our AI-driven help desk.
• User hardware setup and provisioning - Apple, Windows etc.

What skills do I need? 

You will work as part of a global IT Operations team, serving as the primary point of contact for end-user support in our new Berlin office. We're looking for a motivated self-starter who thrives in a fast-paced environment, takes ownership of their work, and holds themselves to a high standard - both individually and as part of a team.

• Provide responsive, high-quality help desk support to internal employees, ensuring every interaction reflects our five-star IT standard.
• Own account provisioning and deprovisioning, onboarding and offboarding processes, and the ongoing maintenance of our application stack and integrations.
• Work extensively with Jamf, Okta, Intune, Jira and GitHub - contributing ideas for improved management, organisation and troubleshooting workflows.
• Maintain and enrich our knowledge base with clear, accurate documentation to support end users and enhance our AI-driven help desk.
• Handle user hardware setup and provisioning across Apple and Windows environments.
• Manage and support AV technology across meeting rooms, including Google Meet hardware, ensuring a seamless conferencing experience for both in-person and remote participants.
• Lead AV setup and technical delivery for internal events and presentations in our event space, from routine all-hands to larger setups.
• Basic scripting proficiency.
• Basic understanding and experience with automation.

Bonus skills & attributes 

• JAMF and Okta Admin certification
• Relevant certifications (A+, Network+,AWS certs, Google Admin, etc…)
• Programming language proficiency, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!
• Cloud-heavy IT infrastructure experience.
• Experience with Office Buildouts.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Onsite

Your Mission, Should You Choose to Accept It 

As our Front Office Manager, you lead the team that sets the tone for every stay. You bring energy, structure and warmth to the front desk, turning arrivals into moments that feel personal and check-outs into reasons to return. You guide your Hosts and Supervisors, help them grow, and shape a vibe that guests instantly feel when they walk in. You keep operations smooth, make smart decisions on the fly and lift the guest journey from good to unforgettable. You’re the person who spots opportunities, solves problems and brings people together. And you’ll do all that in a team that values creativity, trust and curiosity.  

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Lead a team of Front Office Hosts and Supervisors with confidence, clarity and positivity 
• Shape a fun, welcoming and high-performing culture at the front desk 
• Coach your team in real time and help them grow in their roles 
• Be the go-to person for guests and support them throughout their stay 
• Solve challenges on the spot and keep the guest journey smooth 
• Oversee schedules, daily operations and all front desk processes 
• Connect with other departments so service feels seamless from start to finish 
• Spot upsell moments and make smart decisions to boost occupancy and revenue 

What You’ll Have 

• You have 1 to 3 years of experience in a similar role, ideally in hospitality 
• You bring sharp people skills and know how to motivate different personalities 
• You have a creative, problem-solving mindset and enjoy improving how things work 
• You bring strong communication skills in English and the local language 
• You have an eye for organisation and love when processes run smoothly 
• You stay calm when things get busy and turn pressure into smart action 
• You bring basic financial understanding and feel comfortable reading numbers and trends 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. 

What will I be doing? 

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure
• Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
• Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.

What skills do I need? 

• 4+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
• Experience with Distributed systems

What happens when I apply? 

First, apply so we can review your CV. As the next step, we will send you our take-home test to work on in your own time. You can find more details on the questions and how we evaluate answers here. The following step will be a phone interview with one of our engineers which will focus on technical and culture contribution questions (this step is sometimes broken down into 2 interviews). The final step is a virtual onsite interview. 

Benefits 

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent! 

What's the opportunity? 

We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.

As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

What will I be doing? 

• Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.
• Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.
• Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.
• Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.
• Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.
• Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.

What skills do I need? 

• Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.
• Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.
• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.
• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.
• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.

Why you'll love it here 

• You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.
• You’ll have real autonomy, real impact, and real responsibility.
• You’ll help build the next generation of customer service through the power of AI.
• You’ll help shape the future of AI PM craft at Intercom.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

The world’s first customer platform helping internet businesses accelerate growth

Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.

What's the opportunity?

Intercom is on an extraordinary trajectory. We've grown from a $318M to a nearly $400M business in a single year, and our AI agent Fin is the world’s best CX agent. We're not slowing down. We're building a full stack AI company and a product for an AI first world.

To fuel this next chapter, we're establishing a major new R&D hub in Berlin — our first significant R&D presence in continental Europe. Berlin will become a core pillar of Intercom's R&D organization, and we're hiring a Senior Director of Engineering to be its founding R&D leader.

This is a rare opportunity to build something from the ground up at a company with real scale, real revenue, and real ambition. You will be the senior engineering leader in Berlin, responsible for standing up and scaling a world-class R&D organization. You'll shape the culture, establish the operating rhythm, and ensure Berlin teams are fully integrated into Intercom's strategy from day one.

You will report to the VP of Engineering and operate as a member of the R&D leadership team, partnering closely with your peers in Dublin and London. This role carries significant strategic weight — you will help define how Intercom builds and ships product across a multi-site, globally distributed R&D organization.

What will I be doing?

Building and Leading the Berlin R&D Hub

• Serving as the site lead and senior R&D leader in Berlin, setting the tone for R&D excellence, culture, and pace
• Hiring and developing a team who embody Intercom's values and move with impatience
• Establishing Berlin's operating rhythm — onboarding, team formation, and cross-location collaboration practices that ensure new hires are productive and connected from week one

Driving Strategy and Execution

• Owning one or more areas of ownership within Intercom's product
• Being accountable for delivering real impact for our customers 
• Partnering with Product and Design leadership to shape strategy and deliver to a high bar
• Leading the definition and execution of key strategic initiatives across R&D and Intercom more broadly

Cultivating a High-Performance Culture

• You are excited about the AI future, constantly learning and pushing yourself and others to understand what new boundaries can be pushed. You want to instill the same beliefs into your teams so that they can achieve far more than in the past.
• Creating an environment of urgency, accountability, and continuous improvement where teams do the best work of their careers
• Coaching, mentoring, and developing some of the most talented engineers in the industry, ensuring every individual is set up for growth and impact
• Defining what an AI forward organization looks like and how it operates

Operating as a Cross-Site Leader

• Functioning as a full member of the R&D leadership team, contributing to company-wide strategy and operational decisions
• Ensuring seamless collaboration between Berlin and Intercom's existing engineering hubs in Dublin and London
• Driving organization-level improvements to how Intercom builds, ships, and operates

What skills do I need?

• You have deep technical knowledge and a proven track record of building and leading large, high-performing engineering organizations (100+ engineers) that ship world-class products
• You have experience as a senior engineering leader (Director+ level) at a high-growth technology company, ideally in SaaS or enterprise software
• You have stood up or significantly scaled an engineering site or hub before — you understand what it takes to build culture, hire at pace, and establish credibility in a new market
• Leadership and mentorship are core to who you are. You have a track record of developing engineering talent and building organizations where people do career-defining work
• You take ownership of everything in your domain — from strategic direction to operational details — and drive it to a high-quality conclusion
• You thrive in fast-paced, high-ambition environments. You are energized by intensity and urgency, and you bring that energy to your teams
• You have driven significant organization-level improvements to engineering practices, processes, or culture in previous roles
• You are a collaborative, cross-functional leader who partners effectively with Product, Design, and other engineering leaders to deliver customer outcomes
• You are based in or willing to relocate to Berlin, and you are excited about building Intercom's presence in the Berlin tech ecosystem

Bonus skills & attributes

• Experience with AI/ML products or AI-first product development
• Experience in customer support, helpdesk, or conversational AI product spaces
• You're opinionated about the work that you do, and you stand up for something you believe in
• You're humble and honest, you know your strengths, but also your weaknesses. Setting up your environment to optimize for this knowledge comes naturally to you

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

You know how programmatic works, and you want to do more with it than just book campaigns. With us, you get the chance to shape our digital media operation from the inside: hands-on, operational, and with a clear mandate to make our processes smarter and more efficient through AI.
You will take full ownership of our programmatic video, CTV, online video, and paid social campaigns, while at the same time developing a real understanding of how AI tools can automate the way we work. You're someone who gets things done, thinks ahead, and wants to help build something.

Tasks

Campaign management

• Hands-on management and optimisation of Programmatic Video, Connected TV (CTV), and Online Video campaigns via DSP platforms (DV360, The Trade Desk or equivalent)
• Daily performance monitoring, bid adjustments, and budget pacing
• Management and optimisation of CTV inventory across streaming publishers (Netflix, Disney+, DAZN and others) and programmatic video environments
• Management of Paid Social video campaigns (Meta, YouTube, TikTok)
• Implement tracking, maintaining consistent campaign naming conventions and taxonomy across all channels and markets
• Developing data-informed media plans including performance forecasts based on campaign learnings and market opportunities — with concrete channel, budget, and format recommendations
• Building performance reports and translating data into clear recommendations

AI & process automation

• Spotting repetitive, manual tasks in our day-to-day media work and implementing first automations using AI tools (e.g. ChatGPT, Claude, n8n, Zapier or similar)
• Contributing to the build-out of our AI-powered media infrastructure: briefing templates, automated reporting, data-driven optimisation logic
• Bringing your own ideas: where can AI save us time? What should be automated? What stays human?

Qualifications

• 2–3 years of experience in digital media management with a clear focus on Programmatic Video, CTV, and/or Online Video.
• Hands-on experience with at least one DSP (DV360, The Trade Desk or equivalent) and working knowledge of Campaign Manager 360 (CM360).
• Working understanding of video inventory, auction mechanics, and CTV-specific characteristics (publisher deals, frequency capping, viewability).
• Comfortable with core video and media KPIs (CPM, Reach, Frequency, Brand Lift, CTR, CPV, CPA).
• Genuine curiosity about AI and automation — you don't need to be a developer, but you should actively be exploring new tools.
• Structured, self-driven working style with a natural drive to improve how things work.
• Good English; German is a plus.

Nice-to-have

• First-hand experience using AI tools in your daily work (ChatGPT, Claude, Gemini or similar).
• Familiarity with reporting or BI tools (Looker Studio, Google Analytics, Tableau).
• Experience with Paid Social video (Meta, TikTok, YouTube).
• Basic knowledge of ad server systems.
• First exposure to publisher deal management (PMP, direct deals).

Benefits

• Career opportunities in an international environment with the market leader for digitization in the SME sector with core business and various locations in Europe and the USA.
• Active involvement in shaping digitization in Europe and the USA in a future-proof growth industry with high profitability.
• Pleasant working atmosphere and informal culture with flat hierarchies.
• Brand-new offices with a roof terrace, employee events, free fruit and drinks, either at Ostkreuz in the heart of Berlin or centrally located with perfect connections to Karlsruhe Central Station.
• Dynamic team with friendly, highly qualified colleagues from all over the world.
• Seamless induction, coaching and always an open ear for your questions.
• Flexible working hours, above-average remuneration and two flexible home office days per week.

If you’re a passionate problem-solver who loves diving into complex data sets, possesses broad programming savvy and excels at building reliable data pipelines, you’ll love being a data engineer at InterWorks. As part of our Data team, you’ll empower our customers to make well-informed, data-driven decisions. Together, we’ll combine expert application of new software and technologies with a unique perspective on bridging the traditional Business-IT divide. Technical stuff aside, you’ll be part of close-knit and helpful team that delivers nothing but the best work to our customers and each other.

Please note that candidates must be located in Germany and have a valid work permit to be considered.  This is a German based role for native German speakers (and English C1).  

What You’ll Do

• Tackle diverse projects that range in duration from a few days to a few months for clients ranging from local businesses to the Fortune 500
• Design, develop and implement large scale, high-volume, high-performance data infrastructure and pipelines for Data Lake and Data Warehouse
• Design cloud-native data pipelines, automation routines, and database schemas that can be leveraged to do predictive and prescriptive machine learning
• Communicate ideas clearly, both verbally and through concise documentation, to various business sponsors, business analysts and technical resources
• Build and implement ETL frameworks to improve code quality and reliability
• Build and enforce common design patterns to increase code maintainability
• Work with disparate data sources (relational databases, flat files, Excel, HDFS/Big Data systems, high-performance analytical databases, etc.) to unify client data

What You’ll Need

Must-Haves:

• Excellent SQL fluency
• Strong ETL proficiency using GUI-based tools or code-based patterns
• Understanding of data-modeling principles
• Passion for delivering compelling solutions that exceed client expectations
• Excellent verbal and written communication
• Strong problem-solving skills
• Business acumen
• A thirst to learn
• Adaptability and flexibility in changing situations
• Strong written and oral communication skills, able to communicate at English and German proficiency at C1 level

What We’d Like You to Have

• Experience with software engineering practices
• Experience with modern data-engineering practices and frameworks
• Experience with integration from semi-structured file and API sources
• Matillion, Fivetran, dbt or other ETL tools
• AWS / Microsoft Azure cloud exposure
• Snowflake / Databricks / Amazon Redshift / Google BigQuery / Azure Synapse

What We Offer

• Work from wherever you want in the region. Choose your work location when not on client site. We are a remote-first company, so we can accommodate almost any home office location 
• You want to keep your carbon footprint small? So do we! That's why every employee in Germany gets a Bahncard 50
• We want you to stay healthy, which is why our employees can enjoy a Wellness Benefit worth €1100 a year to spend on memberships or subscriptions that help us to maintain a healthy body and mind.
• Windows or Mac? 13 inch or 15 inch? Lightweight or heavy-duty? You know what works best for you. Therefore our employees have a wide choice of equipment for their home office, as well as a contribution towards standing desk equipment
• Tech Allowance. To help create the right home environment for you to be comfortable and efficient while working, we offer a Tech Allowance to cover accessories and furniture.
• We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues’ individual charitable passions with dedicated time off for volunteering
• Competitive salaries with room for advancement. Expected Salary range: €60-100K

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

We’re looking for a Staff Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.

What will I be doing?

• Be responsible for a significant product area or leading an important project.
• Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.
• Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. 
• Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.
• Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact. 
• Evaluate impact through quantitative and qualitative measures, both in beta and after full release.
• Own and maintain the quality of your product area, ensuring every release delivers world-class software.
• Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. 
• Be a leader in your team or projects by role-modelling our company values and R&D principles. 

What skills do I need?

There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills: 

• Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.  
• Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team
• Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.
• Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.
• AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.
• Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.
• Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. 

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Hybrid

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by over 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom’s own AI models.

This is a highly technical EM role - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge. 

Learn more about Intercom’s engineering culture at intercom.engineering, and more about Fin at fin.ai.

What will I be doing?

You will:

• Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
• Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
• Support teams of ML Scientists and Engineers building AI powered capabilities.
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.
• Empower the engineers on the team to act with agency and maximize their impact.
• Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

What skills do I need?

• Experience training ML models and operating them in production, at scale.
• Experience leading infra or platform teams.
• Strong prior experience working as an engineer.
• Strong technical judgment and communication skills, enabling you to advocate for the team’s needs
• Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by over 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom’s own AI models.

This is a highly technical EM role - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge. 

Learn more about Intercom’s engineering culture at intercom.engineering, and more about Fin at fin.ai.

What will I be doing?

You will:

• Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
• Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
• Support teams of ML Scientists and Engineers building AI powered capabilities.
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.
• Empower the engineers on the team to act with agency and maximize their impact.
• Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

What skills do I need?

• Experience training ML models and operating them in production, at scale.
• Experience leading infra or platform teams.
• Strong prior experience working as an engineer.
• Strong technical judgment and communication skills, enabling you to advocate for the team’s needs
• Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.

Learn more about our engineering culture at intercom.engineering

What will I be doing? 

As an experienced engineer you will:

• Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.

• Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need? 

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're on the cutting edge of defining how AI agents should work — inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits at the heart of the Service Agent pillar — 12 teams and growing, building every capability that makes Fin work. You'll partner at the strategic pillar level: broad context across work streams, deep technical understanding of how Fin operates end-to-end, and the autonomy to decide where you need to go next. When we need a new work stream spun up from scratch — a brand new team, an ambiguous problem space, aggressive timelines — you're the person who makes that happen.

The competitive landscape is intense. Fast-moving AI-native startups are coming hard for this space, shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure, who can maintain technical excellence while moving at startup speed within a company that has the resources and customer base to make that speed count.

What will you do?

• Partner at the strategic pillar level. You'll have broad context across work streams and use that to inform technical strategy and investment priorities. What should we care about? Where should we invest? Where do you need to step in? These are your decisions.
• Spin up 0-to-1 work streams. Bring together engineers who've never worked as a team, disambiguate the problem space, build momentum under aggressive timelines, set high expectations, and drive execution.
• Execute on the most ambiguous, highest-stakes problems. You're hands-on. You write code, you ship features, you're deep in the weeds. We've seen too many Principal Engineers who are brilliant but too far from execution to be effective here.
• Lead experimental work at the AI frontier. Run your own A/B tests, do prompt engineering, build evals, and calibrate accuracy, cost, and latency for LLM-powered features. Much of what we're building are new paradigms for customer-facing software.
• Shape long-term technical strategy through execution. Your hands-on work informs the architecture. You're simultaneously building and thinking about what needs to change about how we build products — data models, system design, the shift from GUI-first to agent-first interfaces.
• Work across the full stack in an AI-first development environment. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development and help shape how the entire engineering org works.
• Raise the bar for the people around you. Give direct, actionable feedback that changes outcomes. We don't need someone who mentors juniors on the basics — we need someone who can accelerate and grow the senior and staff engineers around them.

What are we looking for?

The core requirement: engineering depth and product thinking. We need someone who combines deep engineering ability with strong product and design instincts — not one or the other. We don't want engineers who are technically brilliant but disconnected from the product. And we don't want product-minded engineers who have great instincts but can't execute at the level this work demands. You need to be able to both build complex systems AND identify the right problems to solve. This is the single most important dimension we evaluate on.

Beyond that:

• Operated at real scale and has builder energy. You've likely spent time at companies operating at significant scale — the kind of environment where you've seen what large-scale distributed systems actually look like in production. But you also have startup DNA: urgency, resourcefulness, a bias toward building over discussing.
• AI fluency. You're actively experimenting with AI-assisted development, pushing the boundaries of what's possible, and forming opinions about how it changes the way teams build software. This matters more than any specific stack experience.
• Deep technical depth with breadth. You can go deep into the weeds on at least one technical domain, but you also navigate complex multi-team systems with ease. In conversation, you move fluidly from business context to technical strategy to implementation details.
• Communication as a superpower. You can explain to leadership why a technical investment matters, align multiple teams around a complex project, and then walk an engineer through the gnarly implementation details. This role lives and dies on your ability to communicate across every level.
• Extreme autonomy. You partner with the Engineering Director on where you think the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of engineer who waits to be told what to work on, this isn't the right role.
• Critical thinking about the business. You understand what Intercom is optimizing for and translate that into technical decisions. Which work streams need investment? Where are we falling behind? What should we defund to go harder somewhere else? You think at this level naturally.
• At least ~10+ years of experience, with significant time as a technical leader driving complex projects across multiple teams and stakeholders.
• Stack agnostic. We use Ruby on Rails, React (migrating from Ember), and AWS. But AI tools increasingly abstract the stack — what matters is your ability to learn, build, and operate effectively with tools like Claude Code. If you're great with a high-level programming language and fluent with AI-assisted development, you'll be productive fast.

Why Intercom, why now?

Fin is #1 — and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. This is one of the most consequential competitive moments in tech history, and the engineering decisions made in the next 12 months will determine who wins.

A rare pivot that actually worked. Intercom has been building for 15 years — deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster..

AI-first engineering culture. Every engineer gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in the platform capabilities — MCP servers, skills, shared tooling — that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

The sweet spot. Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends and family!

#LI-Hybrid

What's the opportunity?

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

We are looking for a Senior Engineer to join the team that builds and maintains a wide range of APIs and core services that support customer data management and integrations. We empower our customers and developers to move their data to best leverage our AI Agent, including Intercom’s MCP functionality.

Our team also manages strategic integrations with apps like Salesforce, Stripe, Shopify, and others, ensuring seamless data synchronization across external systems.

What will I be doing?

• Contribute to all phases of software development including ideation, prototyping, design and implementation.
• Collaborate with Product, Design, and Partnerships teams to ensure our data services meet business needs and provide a great developer experience.
• Design, develop, and maintain Intercom’s APIs, making sure they are feature rich, performant, robust, and well documented.
• Build and enhance our strategic integrations with apps like Salesforce, Stripe, and Shopify.
• Implement systems to monitor what we have built, to detect and surface both bottlenecks and problems with queues, workers and data quality issues.
• As a senior engineer, you will lead complex team level projects from ambiguous customer problems to delivered technical solutions.
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence across Intercom.

What skills do I need?

• 5+ years industry experience in a software engineering role. You can demonstrate significant impact that your work has had on the product and/or the team.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
• Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling.
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
• Understanding of modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions.
• Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.
• Experience modeling data to solve problems in elegant and efficient ways
• Experience with creating and consuming APIs and API documentation.
• Some hands-on cloud provider experience (preferably AWS).
• Strong problem-solving skills and a collaborative mindset.
• Experience as a technical lead for team level projects

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.

The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy.

If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we'd love to hear from you! 

What will I be doing? 

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too. 
• Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.
• Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers..
• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

• 5+ years of experience shipping high-quality products, preferably backend.
• You can demonstrate significant impact in the work that you have done.
• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
• Deep knowledge of a high-level programming language (for example, Python, Ruby etc.) 
• Strong willingness to fight for good outcomes
• Ability to deep dive into any part of the tech stack.
• Bias towards progress over perfection.
• Excited about progress in the AI space.

Bonus skills & attributes 

• 1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience.
• Built or used ML platforms before.
• Deep understanding of some distributed systems (e.g. database, caches, queues, streams).
• Statistics fundamentals.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

We’re looking for Senior Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.

• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..

• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 5+ years of experience shipping high-quality products.

• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.

• You can demonstrate significant impact in the work that you have done.

• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!

• Strong willingness to fight for good outcomes

• Bias towards progress over perfection

• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

Intercom is hiring a Product Design Director who can lead from the front — raising the bar on craft, building high-performing teams, and helping us move fast through ambiguity.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. Design is changing rapidly in the age of AI, and our designers at Intercom are at the forefront of defining this new role.

This shift isn’t just changing what we build—it’s changing how we work. We’re not a startup, but we move like one–there’s urgency, pace, and energy. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

This year, we’re doubling down on craft, execution, and design leadership. In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We’re tearing up old playbooks. Shipping faster. Going deeper on detail. And raising the bar on everything we put in front of a customer.

We’re hiring a Product Design Director to be the overall design leader of our high-performing centralised design team focussed solely on building Fin. This is not a maintenance role. It’s a build-and-scale role. Our goal is nothing less than breakout success in the major new category of AI Agents for Customer Support. You’ll be a direct partner to product and engineering leaders across the company to define and ship what’s next — not what’s already been done before.

We need leaders—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy or people-management only role. We need a maker, a doer, a leader. Somebody who loves to partner and can lead through the work. 

Must Have Experience

• Leading and growing high-performing design teams in product-first companies.
• Hiring, coaching, and developing designers at all levels — from IC to leaders/managers.
• Owning execution across a primary product line and a portfolio of features. Driving design excellence through every detail.
• Partnering deeply with Product and Engineering leadership to align on priorities, make tradeoffs, and move fast.
• Thriving in ambiguous, fast-changing environments — and turning chaos into clarity.
• A track record of driving a team to ship great software, not just making decks about it.
• Strong visual sensibility, high standards for craft, and an eye for detail.
• Demonstrated product taste — you know what great looks like, and you can help teams get there.

Who This Role Is Not For

• People who need certainty, full specs, or clear org charts to get started.
• Leaders who lean back and wait for direction, rather than leaning in and making things happen.
• Those who are satisfied with “good enough” — this is a role for someone who sees the extra 10% that makes a product unforgettable.
• Anyone wedded to structures and systems that worked five years ago. We’re rewriting how software gets built — and you’ll help define what the next 10 years look like.

Day-to-Day Responsibilities

What you’ll be doing:

• Lead, coach, and inspire a team of designers and design leaders working across multiple product surfaces.
• Partner with your Product and Engineering leadership counterparts to lead a product division — aligning strategy, driving decisions, and unblocking delivery.
• Set and uphold an extremely high bar for craft — from UX flow to pixels to polish.
• Solve problems from first principles, not templates.
• Help your team make hard decisions, move fast, and focus on outcomes over process.
• Be a design quality amplifier — noticing the details others miss, and pushing the work to where it needs to be.
• Build a healthy, high-trust team culture grounded in feedback, growth, and ownership.
• Stay hands-on in the work — reviewing designs, jumping into critiques, and driving clarity.

What Success Looks Like

You’ll know you’re successful if:

1. Your team is delivering high-quality product work at speed — consistently.
2. You’ve hired exceptional talent and helped your existing team grow.
3. You’ve partnered with other design leaders and operations functions to implement the correct amount of structure and rigour required for success. 
4. Product and engineering leadership love partnering with you — you unlock forward progress and raise the ambition.
5. Your designers are solving meaningful customer problems and sweating the final 10% of craft.
6. You’re a key player in shaping how the entire company builds product in the AI era — not following playbooks, but writing new ones.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you. 

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

What is the opportunity?

Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test. 

We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.

We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.

What will I be doing?

• Data Platform Development: Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.
• Cross-functional Collaboration: Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions.
• Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
• Advanced Analytics & Insights: Conducted data analysis and built custom models to support strategic business decisions and performance measurement.
• Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
• Innovation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
• Strategic Influence: Worked with partner teams to align data collection with long-term analytics and feature development goals.

About You

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
• You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
• A growth mindset and eagerness to learn.
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to haves

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
• Familiarity with Python

Benefits 

#LI-Hybrid

What is the opportunity?

Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test. 

We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.

We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.

What will I be doing?

• Data Platform Development: Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.
• Cross-functional Collaboration: Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions.
• Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
• Advanced Analytics & Insights: Conducted data analysis and built custom models to support strategic business decisions and performance measurement.
• Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
• Innovation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
• Strategic Influence: Worked with partner teams to align data collection with long-term analytics and feature development goals.

About You

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
• You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
• A growth mindset and eagerness to learn.
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to haves

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
• Familiarity with Python

Benefits 

#LI-Hybrid

Senior Analytics Engineer 

Communication has changed for people. It’s changed for businesses, too.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What is the opportunity?

Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test. 

We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.

We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.

What will I be doing?

• Data Platform Development: Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.
• Cross-functional Collaboration: Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions.
• Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
• Advanced Analytics & Insights: Conducted data analysis and built custom models to support strategic business decisions and performance measurement.
• Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
• Innovation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
• Strategic Influence: Worked with partner teams to align data collection with long-term analytics and feature development goals.

About You

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
• You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
• A growth mindset and eagerness to learn.
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to haves

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
• Familiarity with Python

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing? 

• Identify areas where ML can create value for our customers

• Identify the right ML framing of product problems

• Working with teammates and Product and Design stakeholders

• Conduct exploratory data analysis and research

• Deeply understand the problem area

• Research and identify the right algorithms and tools

• Being pragmatic, but innovating right to the cutting-edge when needed

• Perform offline evaluation to gather evidence an algorithm will work

• Work with engineers to bring prototypes to production

• Plan, measure & socialize learnings to inform iteration

• Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need? 

• Broad applied machine learning knowledge

• 3-5 years applied ML experience

• Practical stats knowledge (experiment design, dealing with confounding etc)

• Intermediate programming skills

• Strong communication skills, both within engineering teams and across disciplines.

• Comfort with ambiguity

• Typically have advanced education in ML or related field (e.g. MSc)

• Scientific thinking skills

Bonus skills & attributes 

• Track record shipping ML products

• PhD or other experience in a research environment

• Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

• Strong stats or math background

• Visualization, data skills, SQL, matplotlib, etc.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Generous family leave (maternity, paternity), to let you spend valuable time with your loved ones
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Fun events for Intercomrades, friends, and family!

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity?

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. 

What will I be doing?

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
  
  
• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure
  
  
• Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
  

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
  
  

What skills do I need?

• 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
  
  
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don't know a language we use, that's okay! We think great people can learn quickly or introduce us to better ways of working.)
  
  
• but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
  
  
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
  
  
• Experience with Distributed systems 

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What will I be doing? 

As a Senior Product Manager on the Web team, you’ll bring Fin and the Intercom Suite’s story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters.

Our ideal candidate has a product marketing background or strong experience communicating narratives through digital experiences. You’re a doer - driving projects forward, making crisp decisions, and ensuring every launch meets Intercom’s high bar for design, clarity, and craft. You’ll partner closely with product marketing, designers, engineers, and brand teams to deliver pages that are visually stunning, narratively compelling, and high-performing.

Key responsibilities include:

• Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch.
• Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages.
• Own what ships: make clear, timely decisions; guide your team through ambiguity; and ensure everything launched meets a very high standard.
• Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web.
• Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals.
• Drive progress and urgency: move quickly while maintaining excellence in craft and execution.
• Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion.

What skills do I need? 

• Experience in product management or product marketing, with a track record of delivering impactful digital storytelling.
• Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback.
• Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives.
• A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers.
• Attention to detail - from copy to layout to functionality - you set a high bar and uphold it.
• Ability to thrive in a fast-moving, high-standards environment; you move with urgency and adapt to change.
• A passion for marketing and branding, and for shaping how cutting-edge products are experienced online.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity?

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

Learn more about our engineering culture at intercom.engineering

What will I be doing?

As an experienced engineer you will:

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What's the opportunity? 

We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.

• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..

• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 10+ years of experience shipping high-quality products.

• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.

• You can demonstrate significant impact in the work that you have done.

• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!

• Strong willingness to fight for good outcomes

• Bias towards progress over perfection

• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.

• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..

• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 7+ years of experience shipping high-quality products.

• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.

• You can demonstrate significant impact in the work that you have done.

• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!

• Strong willingness to fight for good outcomes

• Bias towards progress over perfection

• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What's the opportunity?

We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom’s next generation of AI products.

Intercom is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. 

You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.

We’re particularly interested in engineers who have:

• A track record of working on model training or model inference at scale, or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better.

What will I be doing?

As a Senior AI Infrastructure Engineer focused on model training and inference, you will:

• Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.
• Build and optimize inference services that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.
• Work on GPU‑level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.
• Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.
• Play an active role in hiring, mentoring, and developing other engineers on the team.
• Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.

Profile we’re looking for:

These are indicative, not hard requirements

We’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:

• You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.
• You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).
• You have hands‑on experience with one or more of the following:
• Model training (especially transformers and LLMs).
• Model inference at scale (again, especially transformers and LLMs).
• Low‑level GPU work, such as writing CUDA or Triton kernels.
• Comfortable working in production environments at meaningful scale (traffic, data, or organizational).
• You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.
• You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.
• Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.

Bonus skills & attributes

None of these are required, but they’re nice to have:

• Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI‑native product companies).
• Experience running training or inference workloads on Kubernetes.
• Experience with AWS or other major cloud providers.
• Production experience with Python in ML or infrastructure contexts.
• Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom’s next generation of AI products.

Intercom is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. 

You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.

We’re particularly interested in engineers who have:

• A track record of working on model training or model inference at scale, or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better.

What will I be doing?

As a Senior AI Infrastructure Engineer focused on model training and inference, you will:

• Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.
• Build and optimize inference services that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.
• Work on GPU‑level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.
• Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.
• Play an active role in hiring, mentoring, and developing other engineers on the team.
• Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.

Profile we’re looking for:

These are indicative, not hard requirements

We’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:

• You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.
• You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).
• You have hands‑on experience with one or more of the following:
• Model training (especially transformers and LLMs).
• Model inference at scale (again, especially transformers and LLMs).
• Low‑level GPU work, such as writing CUDA or Triton kernels.
• Comfortable working in production environments at meaningful scale (traffic, data, or organizational).
• You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.
• You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.
• Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.

Bonus skills & attributes

None of these are required, but they’re nice to have:

• Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI‑native product companies).
• Experience running training or inference workloads on Kubernetes.
• Experience with AWS or other major cloud providers.
• Production experience with Python in ML or infrastructure contexts.
• Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom’s next generation of AI products.

Intercom is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. 

You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.

We’re particularly interested in engineers who have:

• A track record of working on model training or model inference at scale, or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better.

What will I be doing?

As a Senior AI Infrastructure Engineer focused on model training and inference, you will:

• Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.
• Build and optimize inference services that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.
• Work on GPU‑level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.
• Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.
• Play an active role in hiring, mentoring, and developing other engineers on the team.
• Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.

Profile we’re looking for:

These are indicative, not hard requirements

We’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:

• You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.
• You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).
• You have hands‑on experience with one or more of the following:
• Model training (especially transformers and LLMs).
• Model inference at scale (again, especially transformers and LLMs).
• Low‑level GPU work, such as writing CUDA or Triton kernels.
• Comfortable working in production environments at meaningful scale (traffic, data, or organizational).
• You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.
• You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.
• Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.

Bonus skills & attributes

None of these are required, but they’re nice to have:

• Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI‑native product companies).
• Experience running training or inference workloads on Kubernetes.
• Experience with AWS or other major cloud providers.
• Production experience with Python in ML or infrastructure contexts.
• Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Hybrid

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by over 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom’s own AI models.

This is a highly technical EM role - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge. 

Learn more about Intercom’s engineering culture at intercom.engineering, and more about Fin at fin.ai.

What will I be doing?

You will:

• Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
• Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
• Support teams of ML Scientists and Engineers building AI powered capabilities.
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.
• Empower the engineers on the team to act with agency and maximize their impact.
• Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

What skills do I need?

• Experience training ML models and operating them in production, at scale.
• Experience leading infra or platform teams.
• Strong prior experience working as an engineer.
• Strong technical judgment and communication skills, enabling you to advocate for the team’s needs
• Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by over 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom’s own AI models.

This is a highly technical EM role - you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge. 

Learn more about Intercom’s engineering culture at intercom.engineering, and more about Fin at fin.ai.

What will I be doing?

You will:

• Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
• Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
• Support teams of ML Scientists and Engineers building AI powered capabilities.
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.
• Empower the engineers on the team to act with agency and maximize their impact.
• Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

What skills do I need?

• Experience training ML models and operating them in production, at scale.
• Experience leading infra or platform teams.
• Strong prior experience working as an engineer.
• Strong technical judgment and communication skills, enabling you to advocate for the team’s needs
• Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

#LI-Hybrid

Job description

As an Enterprise Account Executive, you’ll play a key role in driving our growth. You’ll win strategically important new customers in the 1,000–5,000+ employee segment, confidently manage complex sales cycles, and help elevate our Enterprise and Strategic business to the next level - together with our experienced sales team. Along the way, you’ll position Flip as the leading solution for a new era of internal communications.

What awaits you with us

• Own Your Enterprise Territory
  You’ll identify and win international enterprise accounts, build a high-impact pipeline, and drive complex deals from first touch to close.
• Lead with Insight & Trust
  You act as a strategic sparring partner for C-level stakeholders as well as HR, IT, and Communications leaders. You guide multi-stakeholder buying processes with confidence and bring real value into the Buying Center.
• Be the Flip Ambassador
  You deeply understand our ideal customer profiles, translate our value into tailored, tangible solutions, and position Flip with clarity and conviction.
• Drive Growth, Together
  You collaborate closely with Pre-Sales, Marketing, and Customer Success to develop creative growth strategies and orchestrate a winning team across the buyer journey.
• Sell What You Believe In
  You contribute directly to our company’s success - by living our values, sharing our vision, and embedding them in how you sell.

What you bring to the table

You...

• 4–6 years of B2B SaaS sales experience with a focus on Mid-Market & Enterprise customers (1,000–5,000+ employees) and a strong track record in winning new logos.

• You’re a true hunter - new business is your passion and strength.

• You're known for consistently exceeding your sales targets.

• You navigate complex buying centers with ease, collaborating with stakeholders from HR, IT, Communications, and the C-level.

• You manage sales cycles in a structured and strategic way - using MEDDPICC or similar frameworks.

• You’re fluent in both German and English, with strong communication skills at the executive level (written and verbal).

• You value face-to-face connection and are open to traveling for key team events, QBRs, or customer meetings.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Manager, Enterprise Sales

We’re looking for an experienced and motivated leader to join our Sales Management team. Here at Adyen, we have no boundaries or limitations when it comes to sourcing customers - any region, size, or vertical. An unobvious approach, this freedom allows for creative and motivated Account Executives to have limitless opportunities and help close some of the largest brands in DACH and internationally, including Zalando, Uber, Spotify, McDonalds, Breuninger, Trade Republic, and many others.

The scope of the role includes management of the enterprise salesforce across all offices in the DACH region. The central goal of this role is to continue - and accelerate - the scale of our  strong growth through individual impact and in the scaling and execution of the Sales team. 

The ideal candidate is a natural leader and networker with a consultative and commercial mindset, who thrives in a fast-paced, diverse, and entrepreneurial environment.  As a critical member of the DACH Team, this candidate will be an integral contributor to shaping Adyen’s momentum and team environment.

What you’ll do:

• Lead a part of our Sales Team across the DACH Region, reporting into the Head of Sales DACH
• Scale the organization to meet our growth targets and to capture the demand of Adyen’s platform across segments, verticals, and offerings. 
• Get hands on involved in the largest, most strategic deals, managing executive relationships and helping the team get the deal over the finish line. 
• Become a critical member of the DACH Management Team, working hand-in-hand with counterparts in Account Management, Marketing, Professional Services, and Product to achieve our mission in DACH.
• Be a purposeful and empathetic change agent, embracing the ways of selling that make Adyen unique and desirable to customers while also bringing a fresh perspective on how we can operate at scale. 

Who you are:

• An experienced senior leader capable of scaling the Sales organization and taking end-to-end ownership of the region's commercial success.
• Extensive experience working in an Enterprise B2B context where sales cycles are long (6-18 months) and the sales approach is high-touch and consultative.
• Deep commercial understanding of transactional business models
• Experience in maintaining the most senior executive relationships at very large Enterprise prospects and helping close those deals.
• Data-driven in making decisions, setting goals, and driving success in the organization, while also embracing ‘hands on’ sales and qualitative metrics of success. 
• Pragmatic way of working, high energy, has a creative mindset about dealmaking, manages & supports the team from the front lines and not from behind desk & reports.
• Experience in international collaboration and navigating a global organization.
• Empathetic leader that can affect change while also being firm on change management.
• Teamwork orientation, especially with other teams central to our mission such as Marketing, Account Management, and Operations.
• Full professional proficiency in English and German

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based in our Berlin office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.